Why do you get angry at your school?

7 Why do you get so angry at your school? a) What conflicts commonly occur at your school?

You're ruining our project. You're a jerk. You never do anything right.

b) Discuss how the steps of conflict resolution could be used. c) Read the rules of conflict resolution. Write them on the separate sheets of paper and put them up on the walls.

RULES: Agree to resolve the conflict. No name calling. Take turns talking. Don't interrupt. Be clear and truthful about what is bothering you and what you really need. Listen to the other person. Be sure you understand how he or she sees the problem. Use your brains, not your hands. Be willing to compromise (if that's appropriate).

d) How can the rules help to resolve conflicts?

8 Mediation and communication a) Make two lists from the Useful phrases box: the phrases that A can use to start the conversation, and the phrases that A and B can use. b) Choose one of the situations below, or find your own situation. Do the role play this way: 1. A starts and makes a suggestion. 2. B answers and does not like the idea. 3. A and B talk about the idea: What is good?

What is not so good? What else is there? 4. A and B meet halfway.

Situation 1: Your class has earned some money at a school event. Now you want to spend it. A wants to give the money to a very poor family in your town, B wants to spend it on your class, e.g. for a class party or for the cinema.

Situation 2: A good friend of A wants a birthday present, but it costs 20 euros. That is a lot, but A wants to buy the present anyway. B thinks that this is too much and thinks a cheaper surprise present is a better idea.

USEFUL PHRASES Can we talk about …? What do you think …? How do you feel about …? I see … I don’t mind that, but … You’ve got a point, but … That’s true, but … I know, but … I guess you’re right. I’ve got an idea./Maybe … Can we meet halfway? OK, fine!