PROFILE EMPLOYMENT TRAINING COMMUNITY
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CONTENTS
W: www.etcltd.com.au
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Our Company
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Current Contracts
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Employment Services
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Indigenous Services
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Training Services
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Business Services
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Community Services
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Contact Us
E: info@etcltd.com.au ABN 52 003 732 009 Information within this Business Profile is correct at November 2016
OUR COMPANY Enterprise & Training Company Limited (ETC) enjoys a reputation as a high-performing, not-for-profit provider of employment, training and business services. We help people in many different situations to overcome their personal challenges and learn the skills they need to find sustainable employment. ETC’s purpose is to help alleviate poverty, helplessness and misfortune suffered by unemployed people by helping them find jobs, equipping them to be suitable for those jobs and supporting them to stay in work. As a Registered Training Organisation (RTO), ETC offers nationally accredited qualifications in Community Services, Business, Retail and Hospitality. We also deliver a range of subsidised business advisory and support programs. Our Employment Services include specialised youth and disability programs.
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ETC is committed to helping build the capacity of the communities in which we operate through a range of community programs, projects and partnerships. This is our way of giving back, achieving our mission and thanking those communities who continue to support us. ETC’s head office is in Coffs Harbour in the NSW Mid North Coast, with a delivery footprint along the East Coast of Australia between Tuncurry and the Gold Coast.
OUR VISION
Provider of choice delivering positive social change in our communities
OUR MISSION We are committed to empowering people through employment, business growth and skills development
OUR VALUES Integrity
to be honest, ethical and fair
Empowerment to inspire and enable people to make a positive difference in our communities Respect to listen, appreciate and recognise all people Success
to build a sustainable organisation through service excellence
Since 1989, we’re proud to have helped:
60,325 people find jobs
31,399
people in training
BEST REGIONAL BUSINESS ENTERPRISE CENTRE IN AUSTRALIA
2013 EXCELLENCE IN BUSINESS ETHICS AWARD
State Winner SMALL TRAINING PROVIDER OF THE YEAR
39,399
people in small business
OFFICE LOCATIONS COOMERA HELENSVALE NERANG SOUTHPORT ROBINA PALM BEACH TWEED HEADS STH KINGSCLIFF MURWILLUMBAH BRUNSWICK HEADS BYRON BAY LISMORE BALLINA CASINO GRAFTON WOOLGOOLGA COFFS HARBOUR TOORMINA DORRIGO URUNGA NAMBUCCA HEADS SOUTH WEST ROCKS KEMPSEY PORT MACQUARIE LAURIETON WAUCHOPE TAREE TUNCURRY
DISABILITY EMPLOYMENT SERVICES
TRANSITION TO WORK PROGRAM (YOUTH 15 - 21)
BUSINESS SERVICES
TRAINING SERVICES
EMPLOYMENT SERVICES
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CURRENT CONTRACTS jobactive
SMART & SKILLED
DEPARTMENT OF EMPLOYMENT
NSW DEPARTMENT OF EDUCATION AND COMMUNITIES: STATE TRAINING SERVICES
Helping job seekers find work and helping employers fill vacancies by offering a recruitment service at no cost
TRANSITION TO WORK PROGRAM DEPARTMENT OF EMPLOYMENT Intensive, pre-employment support to improve the work-readiness of young people (aged 15 - 21) and help them into work (including apprenticeships and traineeships ) or education
DISABILITY EMPLOYMENT SERVICES DEPARTMENT OF HUMAN SERVICES Employment services designed specifically to help people with disability secure work
NEW CAREERS FOR ABORIGINAL PEOPLE NSW DEPARTMENT OF INDUSTRY Working closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people
6 ABORIGINAL ENTERPRISE DEVELOPMENT OFFICER (AEDO) NSW DEPARTMENT OF INDUSTRY Helping Aboriginal people looking to start or expand their own business
TRANSITION TO WORK PROGRAM NSW DEPARTMENT OF AGEING DISABILITY AND HOME CARE Supporting young people with disability to transition between school and employment / training
NEW ENTERPRISE INCENTIVE SCHEME DEPARTMENT OF EMPLOYMENT NEIS assists eligible unemployed people to start their own businesses with training in small business management, professional mentoring and financial support for 12 months
ENCORE PROPERTY SERVICES O’DONNELL AND HANLON Lawns, garden and property maintenance services for Land and Housing Corporation properties.
As a NSW Smart and Skilled approved provider, ETC can provide Vocational Education and Training workshop programs and traineeships to help people get the skills they need to find a job
PRE-QUALIFIED SUPPLIER QUEENSLAND USER CHOICE QLD DEPARTMENT OF EDUCATION AND TRAINING ETC has the ability to provide government subsidised accredited training in Business, Community Services and Retail in QLD
CERTIFICATE 3 GUARANTEE QLD DEPARTMENT OF EDUCATION AND TRAINING Certificate 3 Guarantee provides a government subsidy to support eligible individuals to complete their first post-school Certificate III qualification. It also supports Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications
HIGHER LEVEL SKILLS QLD DEPARTMENT OF EDUCATION AND TRAINING The Higher Level Skills program provides a government subsidy to support eligible individuals to access one subsidised training place in selected certificate IV and above qualifications, or priority skill sets.
SKILLING QUEENSLANDERS FOR WORK QLD DEPARTMENT OF EDUCATION AND TRAINING Skilling Queenslanders for Work provides training to people who are under-utilised or under-employed in the labour market, as well as building the skills of young people, Aboriginal and Torres Strait Islander people, people with disability, mature-age job seekers, women re-entering the workforce, and people from culturally and linguistically diverse backgrounds
AUSTRALIAN SMALL BUSINESS ADVISORY SERVICE DEPARTMENT OF INDUSTRY AND SCIENCE Providing in-depth advisory services and skills development for start-up and established small businesses
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EMPLOYMENT SERVICES
TRANSITION TO WORK
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ETC is contracted to the Federal Government Department of Employment to help job seekers find jobs and meet the needs of employers as part of the jobactive contract (2015-2020) and previous Job Services Australia and Job Network contracts. ETC’s employment services delivery footprint extends along the East Coast between Tuncurry and the Gold Coast.
Young people aged 15-21 who are not currently working or studying receive specialised support from ETC through the Department of Employment funded Transition to Work program. highly Young people aged Our 15-21 whoindividualised are not currently program of group activities, accredited training and engagement with other programs is developed based working or studying receive specialised on participants’ needs, interests and skills.
support from ETC through the Department of Employment funded Transition to Work program. Our highly individualised program of group activities, accredited training and engagement with other programs is developed based on participants’ needs, interests and skills.
ETC HAS BEEN DELIVERING EMPLOYMENT SERVICES FOR MORE THAN 27 YEARS
ETC is also a Disability Employment Services provider in the Port Macquarie-Hastings region in the NSW Mid North Coast which enables us to provide people with disability a specialised employment service as part of a contract with the Federal Government Department of Human Services.
SERVICES FOR JOB SEEKERS ETC offers a range of services to eligible job seekers to help them find a job as quickly as possible, including: • Weekly automated emails, fortnightly phone calls/Skype and monthly (at least) meetings to keep them engaged in looking for work • Access to ETC’s “Job Lab” where they can watch online tutorials, webinars and videos about getting and keeping a job and search for jobs in their region • Access to ETC’s jLink App which will alert them to new jobs suitable to their skills • “Job Skills Training” to increase their chances of getting a job such as reviewing their resume, applying for jobs and interview techniques • Training to address skills gaps and increase job prospects • Access to a range of Work for the Dole and work experience activities designed to build upon work skills ETC’s Job Advisors work with job seekers to help them overcome any obstacles that may be preventing them from working and, with their consent, will refer them to support services such as counsellors, mental health specialists, financial and budgeting experts and accommodation services. We also continue to support job seekers once they have secured a job to help them succeed and remain in work. ETC is certified under ISO 9001:2015 and the Department of Employment Quality Assurance Framework.
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“It was quite scary to look for work on my own but Rosie at ETC has been a huge help. She helped me with my resume and interviews. My employer has taught me how to run the shop during busy times and I’ve enjoyed having the responsibility. I feel more inspired now that I’m working and have a career ahead of me. I think this has been the best opportunity for me.” ETC job seeker - Mikala Wade-Ferrell
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Belinda Bates ETC job seeker
Michelle Graham ETC client
“It was very stressful for me financially just relying on the
“When I saw Ashley at ETC, he knew that I was unable to
dole while I was looking for work and I felt a bit lost. So I
return to my full time employment as I couldn’t stand for
approached ETC to help. Within a week I had an interview
long periods of time. So he sat down with me and worked
with Crown Hotel Motel and haven’t looked back since. I’m
out what my abilities were, helped me with my resume,
glad that I have found something I really like – it doesn’t
clothing for my interview and suitable shoes for me to work
feel like coming to work. The team I work with are great and
in every day. The service and support from Ashley and the
a lot of fun.”
team at ETC has been absolutely fantastic.”
SERVICES FOR EMPLOYERS
TRANSITION TO WORK (NSW GOVERNMENT) ETC offers the Transition to Work program which focusses on helping Year 12 school leavers who require additional support to get ready for working life and secure sustainable employment. ETC helps these clients by:
ETC is committed to meeting the needs of employers by delivering a service that is responsive, flexible and focused on helping employers achieve their workforce requirements. ETC’s recruitment service to employers includes: • Access to candidates throughout Australia • Screening of candidates
• Identifying and supporting their goals • Developing skills through work experience placements • Delivering nationally accredited training • Developing personalised training plans
• Short-listing, interviewing and reference checks • Ongoing support once a candidate has been placed in a job In addition, ETC offers employers: • 24/7 online servicing through our eLink App • A nominated single point of contact 11
ENCORE PROPERTY SERVICES ETC’s social enterprise, Encore Property Services, provides lawns, grounds and garden maintenance services to a range of government and private clients throughout the NSW Mid North Coast. Encore offers job seekers the ooportunity to gain valuable work skills in a small and supportive environment, with an average of 25 people employed part-time. Encore has a particular focus on employing Indigenous people, people with disability, young and mature aged job seekers. The team is overseen by 3 supervisors who offer mentoring and support.
• Opportunities to trial candidates through work experience, work trials and preemployment training programs • Detailed advice and guidance to help ensure businesses have appropriately skilled staff via a skills need analysis; designing training programs with employer input and facilitating traineeships and apprenticeships • Employment advice specific to individual businesses such as how to achieve diverse workplaces, information on wage subsidies and job sharing arrangements We also work with other organisations such as employment providers, training providers, Apprenticeship Centres and labour hire companies to ensure we meet employers’ labour force needs
SERVICES FOR INDIGENOUS CLIENTS
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ABORIGINAL ENTERPRISE DEVELOPMENT OFFICER (AEDO) PROGRAM The Aboriginal Enterprise Development Officer (AEDO) Program is a free program for Aboriginal people considering starting up their own business or expanding their current business. ETC’s Aboriginal Business Advisors can provide advice, support and referral services including: •
helping clients start up a small business
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assisting in the development of a business plan
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arranging accredited small business training
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providing information on financial management
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providing ongoing mentoring support once a business is up and running
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providing information on how to apply for funding.
ETC delivers AEDO in the North Coast of NSW.
ETC has a Reconciliation Action Plan and is committed to closing the gap between Indigenous and non-Indigenous Australians.
NEW CAREERS FOR ABORIGINAL PEOPLE (NCAP) PROGRAM ETC works closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people through the NCAP program. ETC’s Aboriginal Employment Advisors help Aboriginal people by: • Planning career paths • Seeking out employment and/or training opportunities • Providing assistance with job applications and interview techniques ETC delivers NCAP in the Mid North Coast and North Coast of NSW.
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TRAINING SERVICES “Elements was lucky to have partnered with ETC to assist with the recruitment and training of local jobseekers. It’s been a real pleasure working with ETC. Very engaging and reassuring, getting traction at key times for us.” Elements of Byron General Manager Leon Pink
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ETC is a Registered Training Organisation (6998) that helps individuals to up-skill to launch or develop their careers, and organisations to professionally develop their staff. Our programs are nationally recognised and specifically designed for successful learning outcomes. Named the 2016 NSW Small Training Provider of the Year, ETC offers accredited qualifications from Certificate II to Diploma level in the areas of Community Services (Aged Care, Disability, Home and Community Care, Children Services and Employment Services), Business, Retail and Hospitality as well as Training and Assessment. ETC facilitates traineeships and also offers short courses that provide licensing requirements and pre-vocational and skill set training such as Provide Responsible Service of Alcohol (RSA), Provide Responsible Gambling Services (RCG), Apply First Aid and a Food Safety Supervisor course.
Visit etcltd.com.au for a calendar of scheduled courses. ETC offers a flexible and fresh approach to training. We work closely with industry to develop specialised training programs that meet employers’ current and future needs. Our training is delivered in the workplace, classroom and online by experienced trainers who have worked in industry.
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“The Retail Work IT training program through ETC made a positive impact on our busy store in Lismore. My team appreciated the help especially given this time of year. It has had a very productive result for our store. It was good to give the students the full experience to assist with their learning. They all fitted in well with our existing team and applied themselves to the tasks.� Woolworths Store Manager Ben Gordon
ACCREDITED FULL-QUALIFICATION
TRAINING COURSES ONLINE
Community Services
WORKSHOPS
Business
• Certificate III in Individual Support CHC33015
• Certificate II in Business BSB20115
• Certificate IV in Ageing Support
• Certificate III in Business BSB30115
CHC43015
• Certificate IV in Disability CHC43115
• Certificate IV in Business BSB40215
• Certificate IV in Community Services CHC42015 • Diploma of Community Services
WORKPLACE
• Certificate III in Micro Business Operations BSB30315
CHC52015
• Certificate III in Business Administration BSB30415
• Certificate III in Early Childhood Education & Care • Diploma of Early Childhood Education & Care
CHC30113
CHC50113
• Certificate IV in Business Administration BSB40515 • Certificate IV in Leadership and Management BSB42015
• Certificate IV in Employment Services CHC41115
• Diploma of Leadership and Management BSB51915
• Certificate IV in Career Development CHC41215
• Certificate IV in New Small Business BSB42615
• Certificate IV in Youth Work
• Certificate IV in Business Sales BSB40615
CHC40413
Hospitality
Retail
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• Certificate II in Hospitality SIT20316
• Certificate II in Retail Services
• Certificate III in Hospitality SIT30616
• Certificate III in Retail Operations SIR30216
• Certificate IV in Hospitality SIT40416
• Certificate IV in Retail Management SIR40316
SIR20216
• Certificate II in Kitchen Operations SIT20416 • Certificate III in Commercial Cookery SIT30816
Training and Assessment • Certificate IV in Training and Assessment TAE40116
State Winner SMALL TRAINING PROVIDER OF THE YEAR
BUSINESS SERVICES
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NEW ENTERPRISE INCENTIVE SCHEME NEIS assists eligible job seekers interested in establishing a small business with accredited small business management training (Certificate III in Micro Business BSB 30315), assistance with the development of a business plan and ongoing mentoring support for 12 months. ETC delivers NEIS in the Mid North Coast and North Coast regions of NSW.
BUSINESS ADVISORY SERVICES ASBAS ETC provides low cost support for small businesses, under the Australian Government funded Australian Small Business Advisory Service (ASBAS) program, through face-to-face business advisory consultations, business skills training workshops, online business tools and resources, and innovative partnership initiatives. We assist business people address gaps in their management skills and support them to set goals and action plans to improve competitiveness, performance, innovation and profit. ASBAS focusses on five business support streams: funding avenues and financial analysis; building your business; making the most of your talent and team; management capabilities; and digital engagement implementation. ASBAS focusses on five business support streams: funding avenues and financial analysis; building your business; making the most of your talent and team; management capabilities; and digital engagement implementation.
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A small snapshot of some of the recent ETC Community Support Fund recipients is provided:
COMMUNITY SERVICES
NSW MID NORTH COAST Hastings Early Intervention Program - $10,128 for a mobile office for staff enabling them to reach more children and families in need. Nambucca Valley Phoenix - $5,000 towards equipment upgrades for the work crew that provides employment opportunities for people with disability by running lawn care and garden maintenance services in the Nambucca Valley.
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NSW NORTH COAST Story Dogs - $15,000 towards a program helping primary school students become better readers by enabling them to read to trained canines.
As a not-for-profit company, ETC participates in a broad range of socially and economically focussed activities that are designed to build the capacity of local communities and provide opportunities for disadvantaged people.
Byron Bay Community Association - $15,000 to convert a shipping container into a social enterprise called “Connect Coffee� which trains disadvantaged people in barista and customer service skills.
GOLD COAST Boomerang Bags - $11,740 for the purchase of industrial machines used to make re-usable bags from recycled materials The Migrant Centre - $12,250 to develop a new program called JUST4YOUth which aims to reach out and support young new arrivals to Australia.
OVER THE PAST 5 YEARS WE HAVE GIVEN
$710,000 TO A TOTAL OF
99
WORTHWHILE ORGANISATIONS AS PART OF THE ETC COMMUNITY SUPPORT FUND
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ETC has always given back to the communities in which it operates. In 2012, ETC’s Board of Directors launched the ETC Community Support Fund as a new vehicle for our philanthropy and sharing our success.
GOLD COAST OFFICES
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NORTH COAST OFFICES
COOMERA
BALLINA
Shop 7 & 8, 2 Fortune Street Coomera QLD 4209
Suite 1, 118 Tamar Street Ballina NSW 2478
HELENSVALE
BRUNSWICK HEADS
Suite 2A, 9 Sir John Overall Drive Helensvale QLD 4212
1/7 Fingal Street, Brunswick Heads NSW 2483
NERANG
BYRON BAY
2/24 Cotton Street
1st Floor, Suite 1, 6 Marvell Street
Nerang QLD 4211
Byron Bay NSW 2481
PALM BEACH
CASINO
2/1051 Gold Coast Highway Palm Beach QLD 4221
132 Walker Street
ROBINA
CASINO
Suite 9, Riverwalk Place 238 Robina Town Centre Drive
(TRANSITION TO WORK)
Casino NSW 2470
Robina QLD 4226
Suite 6/107 Walker Street Casino NSW 2470
SOUTHPORT
GRAFTON
Level 2, Suite 1 ‘Jandream Plaza’
16 King Street
23 Nind Street Southport QLD 4215
Grafton NSW 2460
TWEED HEADS SOUTH
LISMORE
Suite 8A, 24 - 28 Corporation Circuit Tweed Heads South NSW 2486
(EMPLOYMENT)
KINGSCLIFF
LISMORE
Suite 6, Kingscliff Central 11 - 13 Pearl Street Kingscliff NSW 2487
(TRAINING & TRANSITION TO WORK)
2 Carrington Street Lismore NSW 2480
1/38 Carrington Street Lismore NSW 2480
MURWILLUMBAH Shop 2, 1 Brisbane Street Murwillumbah NSW 2478
MID NORTH COAST OFFICES COFFS HARBOUR (HEAD OFFICE)
80 Grafton Street / PO Box 1371 Coffs Harbour NSW 2450
TAREE Suite 1, 57 - 61 Albert Street Taree NSW 2430
DORRIGO
TOORMINA
3 Silversmith Arcade, Cudgery Street Dorrigo NSW 2453
Unit 5, 4 Minorca Place
KEMPSEY
TUNCURRY
Suite 8, 41 Belgrave Street Kempsey NSW 2440
Suite 1 & 4, ‘Bridgepoint’ 1 - 9 Manning Street
Toormina NSW 2452
Tuncurry NSW 2428
LAURIETON
URUNGA
Shop 1, 83 Bold Street Laurieton NSW 2443
Shop 2, 15 Bowra Street Urunga NSW 2455
NAMBUCCA HEADS
WAUCHOPE
13 Bowra Street Nambucca Heads NSW 2448
Suite 1, 80 High Street Wauchope NSW 2446
PORT MACQUARIE
WOOLGOOLGA
Suite 3 & 4, Oxley House 133 - 137 Gordon Street NSW 2444
Shop 4, Surfside Plaza, 58 Beach Street
SOUTH WEST ROCKS Shop 1, 9 Prince of Wales Avenue South West Rocks NSW 2431
Woolgoolga NSW 2456
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CONNECT WITH US
1800 007 400 etcltd.com.au