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4.1 Careers
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3.1 Clients Our Approach Our Approach
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1.3 Expertise People People
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3.2 Case Studies Our Approach Our Approach
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Max Sherwood Neil Thompson Frank Thompson Mark Coombes Gemma Curtis Steve Abbis Alex Osman Andrew Hearn Richard Gooch Darren Platts
- Heritage - Expertise - News
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Complete are a multichannel, marketing communications agency who specialise in developing solutions for clients in the retail sector. For over 80 years, our primary objective has always been to leverage the greatest value out of the customer communication process - make people buy things. And, in today's multi-channel environment, few agencies can truly deliver against this objective. We can, because we are multi-channel specialists.
Customer Insight 5
"Recent research indicates, consumers actively cross-channel shop in media and leisure verticals more than others..While online research is popular across virtually all product categories, it is important to recognise that conversion and purchases are more likely to happen online or offline in media or leisure categories.."
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Max Sherwood
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Max Sherwood Neil Thompson Frank Thompson Mark Coombes Gemma Curtis Steve Abbis Alex Osman Andrew Hearn Richard Gooch Darren Platts
Max is an original. He is the driving force behind this ideas company which opened its door back in 1988. Always walking the halls, he is as connected with his fellow workers as he is our clients. His ability to 'think outside the box' allows him to make the well informed business decisions which has made Complete what it is today. With over thirty years of design and retail experience, he has a divine and almost prophetic approach in composing branding and strategical business solutions which continually influence and progress our clients business. Like Nike, Max just does it.
"Recent research indicates, consumers actively cross-channel shop in media and leisure verticals more than others..While online research is popular across virtually all product categories, it is important to recognise that conversion and purchases are more likely to happen online or offline in media or leisure categories.."
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- People Max Sherwood Neil Thompson Frank Thompson Mark Coombes Gemma Curtis Steve Abbis Alex Osman Andrew Hearn Richard Gooch Darren Platts
- Heritage - News
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Complete have been delivering retail communications for over 80 years. We started in the days of Green Shield stamps and mail order and continued through the birth of Argos and the proliferation of channels through which retailers communicate with their customers and shoppers shop. As each channel developed: catalogue, telephone, online and mobile we have been working with retailers to develop their proposition and ensure that brand and message are correctly delivered.
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Customer Insight "Tactical disciplines like usability and information architecture are useful, valuable, and have their place in the development process. But what's much more important is to understand the *people*, the human beings, who make the company possible - their experience is what determines the company's success or failure. So focus first on the overall experience. " - Mark Coombes Director of Online Channels N
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- People - Expertise Multichannel Strategy Instore Publications Advertising Exhibitions Branding Emerging Media Web Design Photography
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Photography
You may be interested in the following case studies: 1
Complete has one of the most established capabilities for retail photography in the UK. With four dedicated studios and decades of experience providing room sets, garden sets, illustration and concepting for some of the country's leading multichannel retailers, Complete have the end to end solution to your needs.
- Argos Homebook 2 - Ernest Jones Watches Catalogue - Homebase Garden Book
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May 2008 20.05.08 Complete deliver 400 page catalogue for Remploy furniture.
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15.05.08 Complete are engaged by MyUniform.com to develop their online proposition and redesign their website. April 2008 20.04.08 Complete engaged by Wickes to develop and deliver Wickes Direct catalogue, published eight times per year.
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April 2008 March 2008 February 2008 January 2008 December 2007
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"Tactical disciplines like usability and information architecture are useful, valuable, and have their place in the development process. But what's much more important is to understand the *people*, the human beings, who make the company possible - their experience is what determines the company's success or failure. So focus first on the overall experience. " - Mark Coombes Director of Online Channels N
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At Complete, we believe that understanding consumer behaviour is the key to delivering successful communications. This approach is a cornerstone of our work and ensures that we are focused on the customer journey throughout the project lifecycle. Think Our approach delivers a strategic road map for aligning your business objectives with your customers' needs. We identify how your proposition can be taken forward in a relevant, timely and distinctive way. Design Your brand is the sum of every connection made between you and your customers. Our understanding of your brand values works together with our design, production and technical excellence to create a consistent multi-channel experience. Excite We pride ourselves in developing unique and intelligent marketing solutions. Our expertise lies in our broad experience and a rigorous approach to delivery, designed to reduce risk and maximise quality while delivering rapid results.
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Customer Insight "Multi-page checkout annoys customers. Simplifying your online checkout to a single page can improve conversion rates by upto 50%." Mark Coombes - Director of Online Channels
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- Locations
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For General Enquiries please contact:
- London - Milton Keynes
Jo Holdsworth on 0207 383 5300 / jo.holdsworth@complete.co.uj
- Careers
For Sales and Business Development please contact:
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Andrew Hearn on 0207 383 5300. Mark Coombes - Director of Online Channels N
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- Careers -Locations - London - Milton Keynes
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Complete is always looking for talented, motivated individuals so don't be backward in coming forward if you'd like to join our ranks. Please contact Jo Holdsworth on 0207 383 5300 with any career enquiries or send CVs to jo.holdsworth.co.uk.
Currently recruiting for: Project Manager (Online) We are looking for an ambitious Project Manager to join our team. You will have at least 4 years experience in digital production, with the commitment to deliver excellence in interactive design.
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The Creative Designer is a key project stakeholder with a strong strategic and creative voice. The Creative Designer is responsible for conceptual development, client relations and the execution of creative deliverables. These responsibilities include creating and communicating concepts, creating and implementing marketing strategies along with developing interactive solutions. See Full Job Description >
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Creative Designers (Cross Channel)
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- Careers -Locations - London - Milton Keynes
Complete 1-5 Midford Place London W1T 5BH t: +44 (0) 20 7383 5300 f: +44 (0) 20 7391 6188 general@complete.co.uk Q E
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Exit into Euston Square and then turn right into Euston Road. Continue past Euston Square underground station. At the junction with Gower Street, cross Euston Road and continue along until you reach Tottenham Court Road on your left. Turn left into Tottenham Court Road. Midford Place is a small turning on the right after Grafton Way. The Complete building is on the left.
"Six percent of mobile Internet users say they watch live TV on their mobile phones — compared with just 2% of all mobile users. A further 26% of mobile Internet users show an interest in watching mobile TV, as do 15% of all mobile users. There's also modest interest in other connected entertainment services: 21% of mobile Internet users are interested in playing online games, compared with 11% on average." Andrew Hearn - Director of New Business
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Complete's specialist focus on the retail sector is reflected in our portfolio of clients with whom we work with across various channels to drive sales and maximise return on investment. Select a specific client to view the work we have done for them or select a service from the list on the right.
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See all Instore Catalogue Advertising Exhibitions Branding Digital Photography
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Complete's specialist focus on the retail sector is reflected in our portfolio of clients with whom we work with across various channels to drive sales and maximise return on investment. Select a specific client to view the work we have done for them or select a service from the list on the right.
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Case Studies
Complete works with Homebase to define and deliver communications across various channels. Drawing on our extensive photographic, styling and set creation capabilities we produce catalogues and above the line promotions throughout the year.
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Homebase, like their sister company Argos, has been a client of Complete for some time. Working across a number of communication media, the Home and Furniture Book is a biannual catalogue that is a critical element of Homebase seasonal sales. The brief Complete were tasked with producing over 300 pages of high quality images and layout. The outcome Complete produce strategic direction, concepting, room sets, photography and pages for Argos four times a year. The business benefit Sales driven by the catalogue have increased 13% since 2006. Argos have posted consistent year on year profits for the last 8 years.
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- Richard Gooch - Neil Booth - Neil Thompson
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You might also be interested in... - Argos catalogue - Remploy brochure - Wickes Direct N
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Homebase Home and Furniture Book
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Homebase, like their sister company Argos, has been a client of Complete for some time. Working across a number of communication media, the Home and Furniture Book is a biannual catalogue that is a critical element of Homebase seasonal sales. The brief Complete were tasked with producing over 300 pages of high quality images and layout. The outcome Complete produce strategic direction, concepting, room sets, photography and pages for Argos four times a year. The business benefit Sales driven by the catalogue have increased 13% since 2006. Argos have posted consistent year on year profits for the last 8 years. C
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- Richard Gooch - Neil Booth - Neil Thompson You might also be interested in... - Argos catalogue - Remploy brochure - Wickes Direct
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