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The next generation of care management iESE is now in the development stage of building a new Case Management System (CMS) which has the potential to revolutionise how social workers keep and use client records.
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reimagined innovative CMS which is currently being designed and built by iESE aims to give access to real time information from multiple stakeholders, including the recipient of care, allowing social workers to make more informed decisions and spend less time inputting data and more time with their clients. By taking on this challenge, iESE is entering a market dominated by a few key players. Working extensively with industry technology providers and local government during the past year, iESE has clearly understood the issues faced with the current systems and what needs to change and how. It is now about to start building the system which it hopes will revolutionise care management. “The current CMS market is dominated by a few players. Prices are very high, they are not very innovative and the records generated are not much better than the manilla folder that used to sit on the side in the home of the recipient of care that the social worker would pick up and make notes in,” explained Dr Andrew Larner, Chief Executive at iESE. “We are looking to bring something to market that is more affordable and more open so that internal systems talk to each other and data from external partners can also be brought into the system to give a real time view of the client. It will also be easier for new technology to be plugged in
without it costing a fortune and without having to rebuild connections every time.” As well as lowering the costs for local authority and providing a more intuitive CMS, iESE wants the database to be able to pull in information from different stakeholders and providers to give a complete and real-time picture of the client. The nature of care is changing with more use being made of predictive analytics and the Internet of
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Things, such as sensors within the home and wearable devices. By having this data linking into a CMS it could be possible in the future to predict a fall, for example, rather than waiting for the event to be reported and providing aftercare. “We want to flip it around into what decision do you make and who do you involve if it looks like someone is presenting a need – you shouldn’t just record it, you should do something about it, and so all of a sudden the CMS is part of decision making rather than a record keeping system,” explained Dr Larner. The product, which will be native in the cloud and fully secure, is now in the first design stage with a provisional plan to start testing with a few agreed local authority partners by March 2022. It is hoped the product will be commercially available by the middle of next year. iESE plans to make the interfaces to the new platform publicly available which will mean competitors can also adopt the standards. As a not-for-profit, iESE feels this would be a win for the sector and this approach will also mean technology providers will have a standard interface which they can build into their design and not have to spend vast amounts of money trying to interface with legacy systems. Jill Thorburn, Director at Mind Of My Own, a company which provides apps allowing young people to interact with their care providers, has been involved with the design phase of the CMS. “Our services are currently more joined up than our systems and everybody I talk to wants integrated
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