S U P P O R T
Tailored CareCubed support for new clients Fourteen local authorities are currently receiving tailored implementation support from iESE partner Peopletoo as part of an offer to help new customers implement and embed CareCubed into their organisations.
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pressures local authorities face. Thomas-Easton he fourteen councils are taking advantage of a said that while most of the fourteen local authorities comprehensive package made up of system were ’in flight’, some quick wins had already been training, negotiation skills training and a mix of made: “One recent example was highlighting to coaching, process workshops and support based on one commissioning team that they were top local priorities. After buying the product, commissioning 27 hours of 1:1 support for an Peopletoo work with new clients to understand the individual in a day – now that may sound tiny but current challenges and opportunities and work to over time that builds up and accelerate the delivery of benefits WHAT OUR CLIENTS SAY carries considerable for our customers. unnecessary cost. There is a lot Rosie Thomas-Easton, Service Working with Peopletoo on of low-hanging fruit, and Director at Peopletoo, said: “We the implementation of organisations are achieving the create a bespoke package of CareCubed is not only getting goals set out in the business support specific to that council us up and running but also helping us understand gaps case for CareCubed. It is and specific to the pressures in our information and wonderful to see the immediate they find themselves under inefficiencies in our placement impact that the tool and our most, such as increasing costs process for children and services can make.” for specialist commissioning young people in residential The authorities are also making placements and significant cost accommodation. Peopletoo progress on longer-term issues, ranges across residential care have kept us focused to such as sustainability. For provision. We tailor the ensure we get the most out of example, one organisation carried implementation of CareCubed to our purchase of CareCubed out a mini cost of care exercise on help them tackle their biggest and have been very flexible their Support Living market: “The challenges, but always with one to our changeable needs and perception of the local authority pressures from management. eye on the future. It is not just was that they were managing tackling current financial costs well and within budget, pressures and sufficiency gaps, Charlotte Humble, Head of Children’s but from a market perspective it is about working to ensure that Commissioning, Southend-on-Sea Council. it was difficult. There had to the approach we are supporting be some challenging but councils to build and embed enables them to mature conversations about how to build and manage costs and sufficiency in the future, too.” sustain the market moving forward which we she explained. were very happy to support,” she added. The aim is that the implementation support Peopletoo aims to involve all parties involved in package is delivered within the first three months, care provision to ensure a collaborative approach. but Peopletoo allow flexibility, recognising the
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WHAT OUR CLIENTS SAY
Peopletoo have been a great support for us in beginning our implementation of CareCubed. They have shown flexibility and understanding of our competing priorities and been able to move to support us in just the way we need. I hope that over the coming months our efforts to embed processes designed to suit to our particular setup will improve our effectiveness as commissioners, by providing evidence-based rigour to our negotiations and support us to manage costs in partnership with our providers in a sustainable way.
Vicky Critchley-Roper, Specialist Commissioning, Bath and North East Somerset Council.
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Another key benefit is that they have been able to link up organisations facing similar challenges to enable them to share learning. “This is invaluable because often historically they may have felt unable to talk about their commissioning problems with anyone else, but now they can lean on iESE, Peopletoo, and more than 550 other Local Authority users of the tool in the CareCubed Community,” Thomas-Easton added. • To find out more about Peopletoo visit: www.peopletoo.co.uk • To find out more about the consultancy support offer contact: rosie.thomas-easton@peopletoo.co.uk
EVENT FOCUS: CYBER SECURITY www.iese.org.uk/conference-2023
In print and online interactive publication
22/11/23 | Eastbourne Free for senior officers and members to attend
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i e s e Tr a n s f o r m i s s u e 3 7
