Transform Issue 29 - 2022 Awards Edition by iESE Ltd

ISSUE 29

an online interactive publication

Special Issue

WINNERS A S NIVER

To find out more about the Public Sector Transformation Awards and how to apply please go to: www.iese.org.uk/project/the-public-sector-transformation-awards Sponsored by:

C O N T E N T S

I N T R O D U C T I O N

Page 2 Introduction Councillor Paul Bettison and Dr Andrew Larner

Page 3 Words from our other sponsors

WINNERS: Page 4 Asset Management and Regeneration

Page 5

his is iESE’s 18th year as a not-forprofit social enterprise, although we have been supporting the transformation of local public services as a voluntary network of council, police, fire and ambulance organisations since Paul Bettison, Dr Andrew Larner, 2004. The foundation of our work iESE Ltd Chairman Chief Executive together was to share best practice. To learn from our collective knowledge. Sharing our ideas and experiences of new ways of working is essential to making the service improvements and the cost savings we all need. Which is why we created these Awards.

Best Transformation Team

Page 6 Communications

Page 7 Community Focus

Page 8 Customer Focus

Page 9 Best Use of Data Insight

Page 10 Best Use of Digital and Technology

Page 11 Efficiency and Effectiveness

Page 12 Green Public Service

Page 13 Innovation

Page 14 Transformation in Health & Social Care

Page 15 Working Together

Page 16 International Public Body of the Year 2022, Chairman’s Award 2022

Page 17 UK Fire & Rescue Service of the Year 2022, UK Police Service of the Year 2022

Page 18 UK Council of the Year 2022

TRANSFORM IS PRODUCED BY: iESE www.iese.org.uk Email: enquiries@iese.org.uk @iESELtd CREDITS: Designed by SMK Design Views expressed within are those of the iESE editorial team. iESE is distributed on a triannual basis to companies and individuals with an interest in reviewing, remodelling and reinventing public services.

#iESEAwards2022

This is the 13th awards, and over the years we have quite literally seen thousands of submissions. We saw the awards grow to all parts of the UK some years ago, and from all parts of local public services. Our purpose in judging the awards is to identify stories of innovation that have made a meaningful impact to residents and businesses. Underpinning that judging process is the iESE Transformation Model. Every year we research not only what has been done to transform local public services, but how local public services plan to transform in the future, and we apply this knowledge in councils, police services and fire services. Each award-winning submission exemplifies the best in the iESE Transformation Model and help us to update and develop the model itself. A hallmark of the submissions we see is that they often go far beyond statutory duty to better serve their communities. They do this in a way that helps the whole public sector. Reshaping and rewiring how services work for the benefit of all. Each year the standard of the submissions, and the local public services they represent, goes up. Whilst against the backdrop of the pandemic, the submissions were simply stunning. The standards in the sector and the impact have, once again, made a generational leap forward. We were also proud to introduce our first winner of the International Public Body of the Year. In this diversity is our strength, and we would like to thank everybody who made a submission for their efforts, not only in the projects that they have undertaken, which mean so much to residents and local businesses, but also the time and trouble that they have taken in making your submissions.

EDITORIAL CONTACTS

Welcome to this special issue of Transform, celebrating the winners of the UK Public Sector Transformation Awards

These days we are privileged to judge transformation in other countries and exchange information on what the best looks like across the world. This is helped by the fact that this magazine is now read in over 150 countries. So, no matter where you are in the world, get ready to make a submission and we look forward to welcoming you at next years awards! Councillor Paul Bettison, Dr Andrew Larner and all the iESE Team

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S P O N S O R S

A few words from Jamie Bunce, CEO of Inspired Villages, our Gold Sponsor Inspired Villages was proud to sponsor the iESE Awards 2022. As an operator and developer of retirement villages across the UK, we share your commitment to transforming communities and addressing the needs of our rapidly ageing population.

Our villages allow older people to ‘right-size’ into age-appropriate homes, freeing up more homes for families and those looking to get onto the housing ladder. Not only that, they are safe places staffed by supportive teams focused entirely on resident wellbeing – whether that’s providing help around their homes, improving their fitness, or being a friendly face to turn to for a chat. Research shows that communities like ours significantly reduce the likelihood of GP and hospital visits as well as halve the need for residents to move into a care home. However, there are only 80,000 retirement village units in the UK, and over 12 million over 65s, a number set to reach 19.8 million by 2069. The innovative and collaborative work of the iESE in addressing the issues caused by our ageing society has therefore never been more vital, and more in need of celebration. Well done to all the winners in the iESE Awards 2022, you are an inspiration! For more information about Inspired Villages, please go to: www.inspiredvillages.co.uk

A word from our other sponsors Assurity Systems Limited Assurity Systems and iESE have partnered to offer transformational Cyber security and risk products and services to Local Authorities, who, as a consequence of the drive to employ more and more technology in public services, are under constant attack - facing up to 800 Cyber-attacks every hour of every day. A robust defence strategy relies on robust management information; iESE and Assurity have developed a short, focused audit process for Boards to assess their risk against the National Cyber Security Centre’s guidelines. And when future proofing and value for money are primary considerations, our experts are able to advise on the best solutions to counteract increasingly sophisticated and persistent threats. For more information, please go to: www.assuritysystems.co.uk

Netcall Netcall has been supporting collaboration and innovation in government for over 20 years. Our low-code, contact centre and omnichannel messaging solutions allow you to make big (and small) changes fast – without creating work for IT, blowing the budget, or replacing core systems. They radically improve the experience for citizens. And we don’t just focus on the front-end. Through powerful integrations, our platform enables a seamless end-to-end experience. And we share this knowledge across the market. Our AppShare allows councils to share pre-built applications. There is no need to build or buy common processes over and over again. Instead, download any app and tailor them to meet your exact needs. Our platform frees councils to truly innovate. Find out more information at: www.netcall.com/industries/local-government/

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C A T E G O R Y

Asset Management and Regeneration Local communities rely on a wide range of assets whether publicly owned or not. This award is for asset management and regeneration that delivers proven benefits to local public services and their communities. #regeneration #assetavengers South Staffordshire District Council - Codsall Community Hub GOLD WINNER:

The Codsall Community Hub has allowed South Staffordshire District Council and its 25 partners across public, private, community and NHS sectors to integrate into a modern, energy-efficient working environment. The council building was in dire need of refurbishment with a looming £4 million bill. Taking a commercial approach, the project is cost-neutral to the taxpayer with new revenue income offsetting the £10 million construction cost. The Hub is now a building that the community is proud of, creating a hive of activity - from the café to library, nursery, GP surgery plus a plethora of voluntary sector organisations and businesses.

Cheshire Fire & Rescue Service - Winsford Training Centre SILVER WINNER:

Cheshire Fire and Rescue Service’s new £11m state-of-the-art training centre in Winsford became operational at the beginning of 2021. The world class facility has a life expectancy of 25 years; it combines ground breaking technology in an Incident Command Training Suite and virtual reality classrooms with 14 real-life outdoor sets arranged in 4 different Zones, ranging from serious motorway collisions to dealing with building fires and chemical incidents. As fire and rescue incidents are reducing, the facility provides realistic and immersive training in a controlled environment, equipping incident commanders and firefighters with skills required to deal with life saving situations.

Norfolk County Council Norfolk & Suffolk IoT Network BRONZE WINNER:

Norfolk County Council set the challenge of becoming the best connected rural county in the UK, providing digital connectivity to enable the public sector, businesses, education, businesses and the general public to explore, trial, play with and innovate using new technology. The Norfolk & Suffolk Innovation Network is now the largest free to use public sector IoT network in the UK. This initiative is forward-thinking and innovative due to its scale, reach and ambition and is already delivering benefits in the public sector, including opening up new market opportunities to local companies to develop new products and services across Norfolk and Suffolk.

#iESEAwards2022

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C A T E G O R Y

Best Transformation Team This award recognises a team who has made an exceptional contribution and long-term positive impact in their organisation through a series of transformation and continuous improvement. They continuously look for new ways to innovate and push the boundaries of local public service deployment. #dreamteam #reallifetransformers

South Hams District Council & West Devon Borough Council Transformation with a Big Picture Focus GOLD WINNER:

Using big picture thinking, South Hams District Council & West Devon Borough Council have an ongoing and steep transformation trajectory. Step-by-step, they have realised their digital ambition by driving continuous improvement. Working alongside stakeholders and recognising their needs, within 18 months these councils have transformed 90 processes, helping 75% of customers to self-serve. Eliminating hidden waste is improving productivity and adds to daily effectiveness. Balancing work across staff resources is reducing stress and improves job satisfaction. Customers can give feedback after every process, growing customer satisfaction. Freeing teams from costly broken processes and siloed data has delivered +£450,000 savings. Their 2022 roadmap has big plans for back-office transformation.

Clackmannanshire Council - Safeguarding Through Rapid Intervention (STRIVE) SILVER WINNER:

Safeguarding Through Rapid Intervention (STRIVE) is a ground breaking project based on the concept that a multi-agency, public sector team will deliver better outcomes, faster, for the most vulnerable residents of Clackmannanshire through integrated working. STRIVE considers the public service system as a whole and not as a collection of separate parts. This “whole-systems” approach involves a team of multi-service professionals working together from the earliest opportunity to improve the existing system of safeguarding vulnerable individuals. STRIVE’s core partners include Clackmannanshire Council’s Housing Service, Money Advice, Children and Families, Education, Health and Social Care Partnership and Police Scotland.

Tewkesbury Borough Council - Business Transformation Team BRONZE WINNER:

The senior executive and members at Tewkesbury Borough Council believe that this Business Transformation Team has had a profoundly positive impact on service management and delivery. Referred to at an LGA meeting as ‘flying the digital flag for district councils' they broke free of dysfunctional and unconnected systems. The Council drives transformation with a flexible and innovative approach. While fully remote, they’ve greatly simplified systems, reduced officer admin time, resulting in quicker customer response times and significantly improved council finances. Their actions in their first 18-months have saved over £100,000 and are increasing the council’s capacity to drive service income.

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C A T E G O R Y

Communications No matter the budget, topic or channel, this award is for public service communications that are imaginative, engaging and have above all made a real impact. It encompasses advertising campaigns, websites, social media and publications. #creativecomms #engagingcontent

Milton Keynes Council Communications Team GOLD WINNER:

Unitary authority Milton Keynes Council delivers 250 services to MK’s 300,000 citizens, including public health. During the COVID-19 pandemic from Feb 2020 onwards, the campaigns of the council’s communications team have grabbed headlines and driven 32,000 residents to get a test, vaccination, or other clinical help. One massively popular project starred socially distancing astronaut Commander Neil Armstrong who convinced MK residents to take ‘one small step’ away from others to help control COVID-19. By combining their experience of engaging hard-to-reach audiences, creating high profile public relations stunts, and responding in a crisis, the communications team of seven have been able to set new standards for innovative public service delivery.

Kent County Council Adult Social Care & Health Directorate SILVER WINNER:

Communicating to help make a difference every day. A small in-house team was set up during the pandemic to support external engagement and internal communications for Adult Social Care and Health. The directorate is made up of a large (4000+) workforce spanning social work, business functions and frontline provider services. The challenge was to revamp all aspects of communication, engagement and co-production whilst working remotely. This included supporting the new approach to social care practice in Kent: ‘Making a difference every day’. A comprehensive communication and engagement plan was delivered to involve the public, people they support and carers more in the development of key projects and strategies.

Portsmouth City Council & Karakusevic Carson Architects Horatia & Leamington Houses Community Programme BRONZE WINNER:

The Horatia and Leamington Houses community programme is an ambitious and innovative initiative by Portsmouth City Council (PCC) that is guiding the renewal of Horatia and Leamington Houses Estate, a residential neighbourhood located in Somerstown, just south of the city centre. Through an extensive and bespoke outreach and engagement programme, the Council have placed the community at the centre of the design and decision-making process to create a new part of the city that reflects the different needs and aspirations of local people.

#iESEAwards2022

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C A T E G O R Y

Community Focus This award is for the initiative that does most to reinvigorate the local community. This might be for a major programme of regeneration that creates economic opportunity for the local area or initiatives that engage the local community, creating greater resilience, better life chances and less dependency on public services. #communityenablement #vibrantcommunities

GOLD WINNER:

Bolton Council -

Team Bolton As with neighbouring authorities in the northwest of England, Bolton experienced pandemic variants earlier than the rest of the country. The Council’s approach to developing a community social movement as part of the response efforts became the model for many others, generating authentic partnerships with residents, voluntary community and faith organisations, the army, and local statutory agencies. Pandemic volunteers and community champions were involved at every stage, ensuring their efforts were motivating, encouraging, and culturally appropriate. The Council is proud of the Team Bolton movement, and the inclusive ethos that guided how they tackled Covid 19.

Sussex Police The Multi Agency Delivery Team SILVER WINNER:

The High Harm Domestic Abuse Perpetrators Programme was established as a pilot scheme in March 2021. The delivery team responsible for managing perpetrators through this programme is a multi-agency collaboration of dedicated professionals, challenging the harm generated by the most serious domestic abusers, who are ineligible for Probation service. Working with abusers and victims, the team seeks to positively engage with clients to tackle the most pervasive issues undermining efforts to enjoy healthy relationships. The team works together addressing mental health, substance misuse and provides a framework to support healthy relationships and decrease the long-term harm of domestic abuse.

Sevenoaks District Council - Care For Our Community BRONZE WINNER:

A “request for help” and telephone befriending service ensuring that the most vulnerable residents in Sevenoaks were assisted with practical tasks and emotional support during the pandemic, with mental health and wellbeing benefits for everyone. Delivered through an innovative and highly effective partnership between Care for Our Community – Sevenoaks District, West Kent Mind and Age UK – Sevenoaks & Tonbridge and Sevenoaks District Council, it has sparked many other initiatives; communities continue thrive, volunteers continue to volunteer, and residents want to make things happen. The Council has used learning from this initiative as the basis for its community empowerment plan.

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C A T E G O R Y

Customer Focus This award is for the organisation that delivers outstanding service to their customers. It recognises those that demonstrate the link between excellent customer service and improved service performance. #customercentric #customerserviceslayers

GOLD WINNER:

Cumbria County Council -

Digital Team Cumbria County Council’s Digital Team are setting the benchmark for customer centred design of digitally enabled services in the county and on a national scale. By breaking from the status quo of monolithic systems that are typical of areas such as Highways and Social Care services, the team has massively improved customer engagement, generated savings at no additional cost, and importantly created customer centred services that not only work well for the business but are delivering the high standards of customer experience that we always aspire to. Two projects that demonstrate how the approach taken by the Digital team is delivering significant impacts for customers are; Highways Enquiries and Fault Reporting, and Targeted Short Breaks for SEND children.

Blackburn with Darwen Borough Council - Service Design Team SILVER WINNER:

An initiative at Blackburn with Darwen Borough Council introduced user research over the course of 12 months to provide better digital services for customers whilst improving service performance. Created specifically for their 2000 community volunteers, the service design team designed a digital service to enable community litter-picking service and carrying out community clean-ups that support their volunteers and improve their experience. The initiative demonstrates the Council’s commitment to putting users firmly at the heart of their design, leaving the people of the borough saying ‘we were listened to, we felt included’.

Kent Fire & Rescue Service - Kent Together BRONZE WINNER:

Every minute of every day, we are here to save lives and make our county even safer. Everyone at Kent Fire and Rescue Service works together to keep their customers safe. To ensure the best possible levels of service, over the last few years the Fire & Rescue Service have embarked on a programme of research which has allowed them to develop into a customer-centric organisation. Their plan to implement the transformational changes, was centred around three pillars: creating a customer centric culture, gaining customer insight, and using the insight to design services to meet customer needs.

#iESEAwards2022

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C A T E G O R Y

Best Use of Data Insight This award is for the use of data insight and the application of data, rewarding creative approaches to managing and manipulating data to deliver outstanding results. #divinedata #dataforward

GOLD WINNER:

Surrey County Council -

Data Insight The importance of timely, quality, open, disaggregated and effectively communicated data has never been as clear as during the COVID-19 crisis. Such data are critical in understanding, managing, and mitigating the human, social and economic effects of the pandemic. They are also essential for designing short-term responses and accelerated actions to protect residents and ensure the continued and effective running of Public Services. Surrey County Council and its partners understood this and utilised a small, centralised team of Data Analytics Professionals to rapidly and innovatively produce a series of data solutions to form and support their response to a number of challenges.

East Sussex Fire & Rescue Service - Children's Services & Education Team SILVER WINNER:

The small Children’s Services and Education Team (CSET) at East Sussex Fire & Rescue Service (ESFRS) are transforming the lives of children & young people, their families and their communities, in East Sussex and Brighton & Hove, through evidence-based, child-centred, personalised, differentiated and engaging education and intervention programmes that are targeted to mitigate the risks in the changing communities in which children and young people live.

London Borough of Barnet - Insight & Intelligence Hub BRONZE WINNER:

The Insight & Intelligence Hub is a recently created team that is already bringing data together from across the council to deliver insights to better outcomes for the benefit of our residents. This includes embedding a culture of insight enabled and collaborative decision making across the Council and implementing a system-wide prevention framework, that focus resources on where and who they will have the greatest impact on. The team’s approach has been to work in an Agile customer-focused way, pairing technical and data storytelling skillsets to achieve results, ‘with’ and ‘not to’ their customers, making them a truly innovative team.

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C A T E G O R Y

Best Use of Digital and Technology This award is for the innovative use of digital tools and technology, from remodelling existing services, to creating totally new and dynamic services that lead to improved outcomes. #digitalgurus #techtalkers Cheshire East Council & Cheshire CCG - MyCareView GOLD WINNER:

MyCareView (MCV) is a patient-first initiative available through NHS App or internet browser. MCV gives people in East Cheshire access to healthcare services and data held about them in primary and secondary care. Patients can add information to their record, exercise control over how their information is shared, and use it as a secure communications tool. For the first time, secondary care appointments, test results, care planning, team-based messaging, symptom trackers, journals, consultations, questionnaires, allergies, prescriptions, links to forums, resources and much more, are all securely accessible for patients and clinicians.

Worcestershire County Council - Nimrod SILVER WINNER:

Nimrod was developed as part of Worcestershire’s local outbreak management plan for the COVID-19 pandemic. PHE (now UKHSA) was unable to manage outbreaks due to lack of capacity and the significant increase in case rates across the region. Nimrod underpins the activity of the Local Outbreak Response Team (LORT), to record and document decisions and actions taken about outbreak situations in a variety of settings including but not limited to workplaces, adult social care settings, and education settings. The system is now an integral part in the day to day running of the LORT and public health response to the management of COVID-19 across Herefordshire and Worcestershire.

Sussex Police Local Resolution Team BRONZE WINNER:

Sussex Police identified that lockdown presented issues for domestic abuse victims. Access to services and support networks were impinged, with victims often locked in with their abusers and were sometimes vulnerable due to ill health. It became clear traditional methods of engaging with victims not being suitable. Sussex Police took the innovative approach of starting to offer victims reporting abuse a video appointment with specialist domestic abuse officers. This allowed for victims to engage with the police even if shielding or unable to leave their house for other reasons. This quickly became the preferred option, with high victim satisfaction levels.

#iESEAwards2022

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C A T E G O R Y

Efficiency and Effectiveness This organisation has harnessed the real potential in their organisation, delivering elevated performance, creating efficiencies, and delivering outstanding customer service with improved value to their residents. Above all, this organisation has shown its ability to adapt a virus-fuelled environment and achieve fantastic results in doing so. #publicserviceadaptation #customerfocus

3C Shared Services 3C Building Control GOLD WINNER:

3C Building Control (3CBC) is a Shared Service Partnership of Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The team comprise of Building Control Surveyors, Technical and Business Support, Construction Monitoring and Street Naming and Numbering Officers. During the COVID19 pandemic, the team continued to provide an exemplar service, mobilising quickly to home-working, facilitated by digital technology. 3CBC adopts an ethos of continuous improvement, most recently committing to its own Strategic Interventions Programme of initiatives, designed to make a tangible difference to residents and communities whilst empowering team members to collaborate across other services and partner agencies.

SILVER WINNER:

NHS Property Services -

Open Space NHS Open Space, developed by NHS Property Services (NHSPS), brings technology to the NHS estate, offering a digital platform and onsite support for flexible room booking of sessional space. The service supports health and wellbeing providers looking for alternative and flexible ways to deliver services in their community by using NHS pay-as-you-go spaces nationwide. These spaces can be booked on an hourly or daily basis and cover both clinical and non-clinical spaces ranging from examination rooms, to offices, to group activity rooms. This programme is a significant step forward in the optimisation of the NHS estate, making much more efficient use of the estate and minimising vacant or underused space.

The Mid Yorkshire Hospitals NHS Trust & NDL Software Robotic Process Automation BRONZE WINNER:

Within its first 12 months of working with both NDL Software & Robotic Process Automation (RPA), the Mid Yorkshire Hospitals Trust has kickstarted its digital transformation with five successful and live RPA projects. Utilising NDL’s RPA platform, the Trust has revolutionised key processes for an impressive catalogue of “quick-wins”. These processes were identified as experimental starting points, allowing the team to gauge RPA’s effectiveness within the organisation – something which the Trust has found following the projects’ success.

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C A T E G O R Y

Green Public Service This award recognises, rewards and promotes environmental best practice across the public sector in the UK. This organisation has shown how they have helped the environment and improved sustainability not only in their organisation, but their surrounding community. #achievinggreen #servingupsustainability

Merthyr Tydfil County Borough Council - Merthyr Tydfil Bus Interchange GOLD WINNER:

Delivered on time, in budget and to an exceptional specification, the new £12million Merthyr Tydfil Bus Station is setting the benchmark for green transport. It is the first of its kind in Wales to allow for the charging of electric vehicles and runs entirely without oil and gas. Funding for the scheme has come from Welsh Government, and as part of its drive for all public transport to be electric by 2028, the new interchange has been designed with sustainable first and circular economy principles.

South Cambridgeshire District Council - Green To Our Core SILVER WINNER:

South Cambridgeshire District Council’s Green To Our Core programme addresses the climate and ecological crisis globally and locally and is supported by their Zero Carbon and Doubling Nature strategies. It employs a multi-level approach tackling climate change throughout the entire Council. Innovative projects drive change through their estate and operations, influence district emissions through policies and by full use of the Council’s wider influence. The Green to our Core programme has positively impacted residents, delivering tangible results, which are communicated to staff and communities through webinars and newsletters. The Council is further fostering an environment for change through staff -training sessions planned in the coming year.

Cheshire West and Chester Council - Climate Emergency Response Plan BRONZE WINNER:

Cheshire West and Council has developed and implemented an extensive programme of local engagement and evidence-gathering, and is taking a lead role in understanding, communicating, and addressing the challenges of prioritising the Climate Emergency while dealing with the COVID-19 emergency. This has involved ensuring the Council’s Recovery and Renewal plans for COVID-19 are integrated with climate emergency planning, maintaining, and increasing investment into carbon reduction projects, and publishing the Council’s Climate Emergency Response Plan, setting out how the Council will support the borough to achieve carbon neutrality by 2045.

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C A T E G O R Y

Innovation This award is not only open to the public sector but also private or third sector organisations. This category is for developing and/or bringing to market new innovative technologies or facilities that can transform the delivery of a local public service. #forwardthinking #innovationstation

Cash Perks Cash Payment Scheme GOLD WINNER:

Cash Perks is an innovative new cash payment solution developed specifically for councils, housing associations, charities, and other public sector organisations to securely send funds instantly to their residents/customers via SMS text. This gives recipients the information needed to immediately collect their allocated funds 24/7 at over 17,000 ATMs across the UK, all without the need for a bank card. In only 18 months, the start-up has already been adopted by several leading councils and used to issue over £1.3 million worth of individual emergency funds and welfare payments – not only helping alleviate hardship but saving councils significant time and resources.

Radius Connect 24 Yokeru AI Phone Calls SILVER WINNER:

Housing providers have, to date, found it difficult to deliver proactive services in a sustainable, scalable, person-centred, and effective way. Many sheltered schemes are not yet digital and therefore rely on wholly reactive analogue technology. Over the last couple of months, Radius Connect 24 has extensively adopted Yokeru’s AI phone calls, which has given Scheme Managers control to manage automated, proactive wellbeing calls in their schemes. For the first time, AI technology is being widely deployed in the context of sheltered housing using existing phone-line infrastructure, to the benefit of the tenants.

West Suffolk NHS Foundation Trust & NDL Software Clinical Photography App BRONZE WINNER:

West Suffolk NHS Foundation Trust is a Global Digital Exemplar Trust which serves a population of around 280,00 citizens in West Suffolk and small parts of Essex, Cambridgeshire, and Norfolk. In a highly innovative application of mobile app technology, West Suffolk NHS Foundation Trust was able to revolutionise clinical photography and Ophthalmology process to enhance both staff and patient experience.

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C A T E G O R Y

Transformation in Health & Social Care This award is for organisations that have demonstrated the greatest impact for customers of health and social care. This can be based upon transforming access to services, remodelling the service, working in partnership or a combination of all three. #socialcaresaviours #healthattheheart GOLD WINNER:

Liverpool City Council -

Axess From 1 November 2021 residents in Liverpool were able to access a new integrated sexual & reproductive health service - Axess. Following a consultation with residents, Axess was launched as a highly innovative offer covering all aspects of sexual and reproductive health, including contraception and comprehensive testing and treatment for STIs. Axess offers extensive digital services, including online booking, remote consultations, and contraception, testing and treatment by post. The service brings together clinical, pharmacy and GP services, and provides a single point of access for residents – blending face to face and physical appointments effectively, alongside a 24/7 digital offer.

Hywel Dda University Health Board with Carmarthenshire County Council - Intermediate Care MDT SILVER WINNER:

Prudently utilising our limited, valuable intermediate care resources is paramount if we aspire to meet the needs of our ageing population. The Intermediate Care Multi-Disciplinary Team (IC MDT) in Carmarthenshire successfully aligns the 4 pillars of intermediate care into a single point of access which optimises on the prudent impact of pooling intelligence and resource of health, social care and third sector agencies together. The ‘Home First’ principle is strongly embedded, triaging away from statutory services, and proportionally supporting individuals at risk of hospital admission or medically optimised for discharge to receive a period of recovery & assessment as close to home as possible.

Royal Wolverhampton NHS Trust & NDL Software Learning from Deaths BRONZE WINNER:

Allowing The Royal Wolverhampton NHS Trust to improve its mortality review process, this application of digitisation has revolutionised crucial capture of data in a care-focussed procedure. Utilising a complex workflow consisting of nine different eForms, the purpose-built system generates interactive dashboards for a number of internal and third-party bereavement services. In response to an internal investigation into “unexpected deaths”, the Learning from Deaths project was the first of its kind in the UK – providing new insights and a streamlined service with patient experience at its heart. This digital solution demonstrates transformation, data cleansing and transformation at a grand scale.

#iESEAwards2022

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C A T E G O R Y

Working Together This award is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing the barriers between organisations and moving resources closer to the customer. #teamworkmakesthedreamwork #localbusiness

South Staffordshire District Council - Locality Model GOLD WINNER:

Nearly 15 years ago South Staffordshire District Council led on the development of a localities model for the district. The model was developed primarily with the intention of getting closer to their communities through the use of better intelligence and engagement. More recently the Council rebranded the model to Localities +, where they have introduced new governance arrangements, created the roles of Locality Enablers, and have continued to develop and improve their ways of working to develop further how they connect more effectively across the organisation and into their communities. The model is now considered part of the Council’s DNA and how they work as an organisation.

East Ayrshire Council East Ayrshire Digital Access Network SILVER WINNER:

Established in 2018, the East Ayrshire Digital Access Network #EADAN is a partnership comprising of public, academia, community and third sector organisations, all aiming tackle digital exclusion, isolation, and inequalities in East Ayrshire through effective collaboration. This transformational and lifechanging work has been driven by a dedicated resource and has delivered on a number of key priorities, including almost 1,700 vulnerable households being equipped with a device, connectivity and wraparound support to help them connect with their friends, families and loved ones as well as opening up new opportunities to learn new life and digital skills.

BCP Council Access To Food Partnership BRONZE WINNER:

The Access to Food Partnership was established by BCP Council at the start of the global Covid-19 pandemic and brings together a broad range of organisations, groups, and communities to create “a Bournemouth, Christchurch and Poole where everyone is able to feed themselves and their family nutritious food, all of the time”. Together the partnership looks at ways to support residents that are in crisis and help them to recover and bounce back as well as prevent others entering crisis. It includes raising awareness of available support, helping residents to gain skills and confidence and provide a strong network that offers appropriate support.

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International Public Body of the Year 2022 This award is presented to the International Public Body deemed outstanding in transforming the delivery of its services. State Social Protection Fund of Azerbaijan WINNER:

In 2020-2021, the State Social Protection Fund of Azerbaijan launched the centralization policy to increase the quality and flexibility of business processes in social security, to facilitate access to services rendered to the population and ensure transparency, and to increase citizen satisfaction. One of the main goals of the centralization policy is related to the transition to a service model, i.e., the Fund has targeted the transition from ‘an administrative entity’ approach to ‘a citizen-servicing’ model. The centralization policy allows citizens to clarify their information based on their access to social benefits, on the principle of onestop-shop as an individual approach through e-services. It creates a basis to make the social benefit assignment targeted, as well as more efficient and transparent. Within the centralization policy, specialized central branches of the Fund were established to fulfil the Fund’s functions from a single center.

Chairman’s Award 2021 From time to time iESE offer present the Chairman’s award. This award is for a significant contribution to the sector, pushing the boundaries of our current ways of working and leading significant transformations building upon the very best of current practice setting new benchmarks of excellence and sharing the lessons for the benefits of the sector. Eliza Ecclestone, Founder of Care For Our Community and Managing Trustee of St Clere Estate WINNER:

In March 2020, Sevenoaks district resident Eliza Ecclestone founded ‘Care for Our Community – Sevenoaks District’ as she was concerned about how people were going to cope during the pandemic. At the very start of the pandemic the Council sent a postcard to every household in the district letting them know help was available. In the first few weeks, Eliza and the team were working 18 hours a day and receiving hundreds of calls on a daily basis. The initiative soon covered the Sevenoaks district (Sevenoaks, Westerham, Edenbridge, Swanley and surrounding parishes – many of which are rural communities) and was supported Sevenoaks District Council, who co-ordinated requests for help, 7 days a week, from 7am to 7pm, including Banks Holidays and Christmas. As local government work closely with local communities and we know that they all do amazing things to help themselves. Up and down the country residents and local businesses have been giving of their time and skills. This award goes to Eliza for her outstanding work and to represent our thanks to her and other local heroes up and down the country.

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UK Fire & Rescue Service of the Year 2022 This award is presented to the Fire Service deemed outstanding in transforming the delivery of its services. County Durham and Darlington Fire & Rescue Service WINNER:

County Durham and Darlington Fire & Rescue Service have put communities at the heart of everything they do, striving to ‘be the best’ they have taken their values of being professional, innovative, and effective to become a leading example of best practice, enhancing and widening the traditional firefighting role to change the way we recruit and develop people, staff now have a wider range of skills and proven partnership working has tangible results. Shaping a new and improved culture of the service, County Durham and Darlington Fire & Rescue Service is a story of innovation, using digital applications to improve efficiency and internal communications to create the best and safest environment possible.

UK Police Service of the Year 2022 This award is presented to a Police Service deemed outstanding in transforming the delivery of its services. WINNER:

Humberside Police

Humberside Police have demonstrated outstanding service improvement, completely transforming their force to promote an accessible presence and local based working. They are enabling residents to help and change behaviour; Through listening to the lived experiences of staff, victims, and members of the community, Humberside Police have been able to target individuals with understanding, improving the trust and wellbeing of those in the both the organisation and the community. Taking on digital innovation the workforce has demonstrated that solutions require clear strategy, detailing key priorities developed in collaboration with Senior Leaders, engagement, support, and rebuilding working relationships at a senior level

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UK Council of the Year 2022 This award is presented to a Council deemed outstanding in transforming its services and creating vibrant communities. South Staffordshire District Council WINNER:

South Staffordshire District Council have portrayed true community-enablement, giving communities the right tools and amenities to grow and develop themselves, further highlighting the importance of collaboration and locality working. Their new Codsall Community Hub has been imperative to creating a hive for activity, a place for the council and its partners across all sectors to integrate into a modern, energy efficient working environment fit for the future. Localities+ has improved yet again, introducing new governance arrangements, created the roles of Locality Enablers, and continued to develop the way the council connects more effectively across the organisation and into their communities. Their early adoption of data insight to understand the current and future challenges of their communities is truly embedded in the design and delivery of their services.

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