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Sharing success with CareCubed IESE'S CARE COMMISSIONING TOOL CARECUBED HOSTED TWO USER FORUMS IN FEBRUARY - ONE FOR COMMISSIONERS AND ONE FOR CARE PROVIDERS. CareCubed is iESE's secure online tool designed to give clarity on the cost of care and help manage care spend. The successor to iESE's Care Funding Calculator, the product has been well received since its introduction and its user base continues to grow. By inputting information about an individual's care needs and other details, such as the location of the care setting, the model data allows a guide price to be generated as starting point for negotiation between the care provider and commissioner, and as a baseline for assessing the impact of changes in cost or need. The product has seen a general increase in take up, including by care providers. "We are delighted that care providers are increasingly seeing the benefits that CareCubed can give in terms of transparency and structuring costs and how this can help them work better with care commissioners to get a fair price agreed for specialist care placements," said Vanda Leary, Digital Business Lead at iESE. The whole-day events, which took place on the 26th and 27th February in London, were well attended. The forums included presentations from existing users about their successes using CareCubed and gave attendees the chance to learn from each other's experiences. Attendees also heard from iESE about potential future developments of CareCubed and were given the chance to provide their input on these. CareCubed is already available for adult and children’s specialist placements, and expansion to cover older persons, health placements, and a wider range of children’s placements is due in 2020. • Find out more: www.iese.org.uk/carecubed
EDITORIAL CONTACTS TRANSFORM IS PRODUCED BY: iESE, www.iese.org.uk, Tel: 08434 878 026 Email: enquiries@iese.org.uk @iESELtd CREDITS: Editorial by: Vicki Arnstein Designed by: SMK Design Views expressed within are those of the iESE editorial team. iESE is distributed on a triannual basis to companies and individuals with an interest in reviewing, remodelling and reinventing public services. © Copyright iESE 2020
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Another year of transformation elcome to the first issue of Transform 2020. We hope your year has started well and that projects are moving forward with renewed vigour
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This year promises to be one heavily focused on transformation, with digital being a key element. In this edition we look at the roles of three women working in tech relating to the public sector and the developments they hope to see in the coming decade. We also feature a two-page pull-out section relating to the iESE consultancy tool, the Customer Focus Wheel. Using this tool enables organisations to get to the heart of serving the customer, the core reason public sector organisations exist. We also have an update for you on our recent Certificate of Excellence award winners. Please send us your news and views for inclusion in a future issue to: enquiries@iese.org.uk.
Dr Andrew Larner, Chief Executive @LaverdaJota
Dr Andrew Larner and the iESE team
iESE expands the team WE'VE HAD SOME NEW RECRUITS JOIN IESE IN RECENT MONTHS. HERE WE INTRODUCE THREE NEW TEAM MEMBERS: Jane Medici, Project Manager (CareCubed and Innovation Club) Jane joined iESE in July 2019 to help provide support for CareCubed. She provides support online to clients and works with our CareCubed developer and Vanda O'Leary, Digital Business Lead. She previously spent ten years working for the London Borough of Hounslow Council where she project managed a range of initiatives. "I worked on the Young Carers project which I ran for a few years, I worked in the Chief Execs office in the democratic services area and I ran the childminding project for a number of years too. Before that I was a trainer and tutor in colleges delivering childcare qualifications," she explained. Making a difference to the lives of vulnerable families and children has always been a passion and that's why CareCubed is an ideal fit. "Working on projects that have a direct impact on the most vulnerable adults and children has always been important to me and, although this project is one step removed, it is still about making a positive difference within this area," she added. David Leakey, Business Development Executive (CareCubed) David joined in September 2019 and is focusing on building up the CareCubed subscription base by bringing both local authorities and providers onboard. He also liaises with existing clients and
looks at training opportunities. He has worked in sales for the past 25 years, of which around 13 years he spent promoting training courses to the Civil Service, local government and the NHS for well known training providers including Dod’s Parliamentary Communications and GovNet. Prior to joining iESE he spent three years working for 31 Media who organise events for the software testing industry. He is enjoying working on CareCubed. "What we are trying to do with CareCubed is bring together the commissioner and the provider so they can communicate in a transparent way with each other and have a win-win situation when it comes to arranging contracts for social care placements. It is nice to know you are making a difference to disadvantaged people," he said. Emma Trow, Admin Support Emma joined iESE in September 2019 and is working two days a week giving administrative support to other team members. Before joining iESE she had taken a year off to spend time with family but prior to that had worked for Calderdale Council in West Yorkshire for 14 years. She started at Calderdale Council in a admin role dealing with sports membership and worked her way up to managing a workforce development admin team. She always wanted to work in the public rather than private sector. "I have always been quite removed from the front line contact with customers but there is a sense of knowing you are supporting that mechanism of helping people to get the services they need," she said.
Understand your cyber risks IESE IS OFFERING CYBER SECURITY READINESS ASSESSMENTS WITH ITS ASSOCIATES ASSURITY SYSTEMS AND CYBER SECURITY ASSOCIATES ORGANISATIONS WHICH HAVE WORKED AT THE HIGHEST LEVEL OF CYBER SECURITY IN THE UK. Local councils faced as many as 263 million cyber attacks in the first half of 2019, averaging 800 attacks every hour, according to freedom of information requests made by insurance broking firm Gallagher. Phishing, ransomware and the supply chain are the biggest the concerns. The impact can include loss of service, financial ramifications and client exposure if data
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is significantly compromised. The routes for attack are also increasing now including mobile, 5G, the Cloud, third-party services, AI and applications. The National Cyber Security Centre (NCSC) has established guidelines and a board toolkit specifically for local authorities. The readiness assessment by iESE associates can provide an immediate evaluation against the NCSC guidelines to help demonstrate where the organisation is against the NCSC guidelines, where the greatest risks are to the organisation and which areas would have the highest negative impact if compromised. Brad Collier, Business Development Director at Assurity
Systems Ltd, said: “Assurity Systems is delighted to be partnering with iESE on this important cyber initiative. Local Authority leaders face extreme pressure, with an estimated 10 million cyber attacks against UK councils every week. "It is vital for CEOs to have a clear understanding of their position against the required governance and oversight. This C-Level toolkit and assessment, developed with iESE, is a vital first step enabling boards to make informed decisions about managing their increasing risks.” • To book a Cyber Security Readiness Assessment contact: annabelle.spencer@iese.org.uk
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