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iESE Public Sector Transformation Awards THIS YEAR’S IESE PUBLIC SECTOR TRANSFORMATION AWARDS 2021 WERE A GREAT SUCCESS WITH RECORD NUMBERS OF HIGH-QUALITY NOMINATIONS. The awards celebrate and share the most innovative practice in transforming local public service. iESE received hundreds of submissions across twelve categories, with each category having a gold, silver and bronze winner. There is also an overall Council of the Year award given to one exemplary council and some years iESE presents a special Chairman’s award to an individual for their significant contribution to the sector. This year was iESE’s 12th annual awards with the awards ceremony held on 8th September at Church House in Westminster. It was run as a hybrid event with attendees also joining online. Dr Andrew Larner, Chief Executive at iESE, said he was delighted by the number and quality of entries and thanked sponsors Inspired Villages, Assurity Systems and Netcall for their support. iESE’s Chairman, Councillor Paul Bettison, said the purpose of the awards was to identify stories of innovation that have made a meaningful impact to residents and businesses. “Each year the standard of the submissions and the local public services they represent goes up. This year the awards judging was against a backdrop of the pandemic and the submissions were simply stunning. The standards in the sector and the impact has made a generational leap forward,” he said. This year the Chairman’s award went to Fiona Lees for her work as Chief Executive at East Ayrshire, a position from which she retired this year. The Council of the Year award went to Wigan Council in recognition of its pandemic response. • Nominations for the Public Sector Transformation Awards 2022 are now open, download a nomination form at: www.iese.org.uk/public-sectortransformation-awards-2022 • Download a complete booklet of winners Transform Issue 21 - 2021 Awards Edition by iESE Ltd: www.iese.org.uk/public-sectortransformation-awards-2021 • Read about Wigan Council and its work on pages 4 and 5. • Read a piece about regeneration and recovery with Fiona Lees on page 8.
The iESE Public Sector Transformation Award 2021 winners were: ASSET MANAGEMENT AND REGENERATION Gold Barbergh and Mid Suffolk District Council: The Virtual Highstreet Silver Gloucester Constabulary: Berkeley Sabrina Training Centre Bronze East Suffolk Council: Economic Regeneration Team BEST TRANSFORMATION TEAM Gold Cumbria County Council: Digital Team Silver Broxbourne Borough Council: One Broxbourne Team Bronze Surrey County Council: Digital programme COMMUNICATIONS Gold Cheltenham Borough Council: LinkedIn Silver London Borough of Havering: #DoingMyBit Bronze Isle of Wight Council: Communications and Engagement Team
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COMMUNITY FOCUS Gold East Ayrshire Council: Vibrant Communities Silver Isle of Wight Council: COVID-19 Community Response Service Bronze Mid and East Antrim: Community Hub CUSTOMER FOCUS Gold Essex Police: Op Harrier Silver Barbergh and Mid Suffolk District Council: Transformation of Planning Enforcement Bronze Cornwall Council: Business Regulatory Support Hub BEST USE OF DIGITAL AND TECHNOLOGY Gold Blackburn with Darwen Borough Council: A Digital Approach to the Pandemic Silver Plymouth City Council: The Box on the Box Bronze Surrey County Council: Agile Workforce BEST USE OF DATA INSIGHT Gold East Sussex Fire and Rescue: GP Practices Silver Nottinghamshire County Council: Demand Intelligence Initiative Bronze London Borough of Havering: Better Living EFFICIENCY AND EFFECTIVENESS Gold Essex County Council: CareCubed Silver Surrey County Council: Transformation Support Unit Bronze 3C Shared Services: Building Control GREEN PUBLIC SERVICE Gold Portsmouth City Council: Hilsea Industrial Estate Silver West Berkshire Council: Community Municipal Investment Bronze East Ayrshire Council: Waste Management INNOVATION Gold Improvement Service: National Entitlement Card Scheme Silver Carmarthenshire County Council: Delta Connect Bronze South Wales Police and Gwent Police: Mental Health App TRANSFORMATION IN HEALTH & SOCIAL CARE Gold Dudley Metropolitan Borough Council: Project RITA Silver East Ayrshire Council: Health and Social Care Partnership Bronze Lancashire County Council: Capacity Tracker WORKING TOGETHER Gold East Ayrshire Council: Dignified Food Programme Silver Cheltenham Borough Council: #TeamCheltenham Response Bronze South Wales Police: Estates Department UK FIRE AND RESCUE SERVICE OF THE YEAR 2021 Gold East Sussex Fire & Rescue Service Silver South Wales Fire & Rescue Service Bronze Hampshire & Isle of Wight Fire & Rescue Services UK POLICE SERVICE OF THE YEAR 2021 Gold Essex Police Silver Humberside Police Bronze South Wales Police COUNCIL OF THE YEAR Winner Wigan Council CHAIRMAN’S AWARD 2021 Winner Fiona Lees, former Chief Executive of East Ayrshire Council
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CareCubed aids partnership working for Surrey CC SURREY COUNTY COUNCIL (SCC) IS NOW USING CARECUBED ACROSS BOTH ITS ADULT AND CHILDREN’S SERVICES TO PROVIDE A CONSISTENT APPROACH AND ROBUST EVIDENCE BASE TO SUPPORT PLACEMENT PRICING DISCUSSIONS WITH PROVIDERS. THE COUNCIL’S ADULT SERVICES TEAM HAS ENGAGED WITH CARE PROVIDERS THROUGH THE SURREY CARE ASSOCIATION TO SHARE DETAILS OF HOW CARECUBED IS GOING TO BE USED AND THE BENEFITS IT WILL BRING TO LOCAL PROVIDERS. CareCubed gives a platform for the council and providers to collaborate on placements, a benchmark cost based on market data and a structured way of understanding unique offerings of providers and reflecting their costs. The initial focus was residential care settings ranging from very small family run businesses right through to large national care providers. Jez Taylor, Head of Contract & Commissioning Support Service at SCC, said: "One provider recently requested an increase in funding, and very quickly we were able to assess the request and agree an uplift with them based on CareCubed. Without a nationally-recognised benchmarking tool it was very difficult to know exactly what we were paying for and whether we were being charged a fair price. As a commissioning authority, we have a duty to get value from the public purse whilst also recognising our providers are businesses which need to turn a profit. CareCubed is an invaluable tool to support an open, constructive conversation with our partners." CareCubed is being used by both commissioners and providers as a 'common currency' and SCC is working in partnership with a large national care provider, which also subscribes to CareCubed, to carry out some whole service reviews. This will give a complete picture of care settings across all service users so that there is clarity on the total service funding and resource requirement and fees can be 'levelled up' where required so that new placements and legacy ones are on an even footing. "There is a lot of variation on the fees being paid where the support need might be very similar, which can be difficult to explain. This needs to be understood and addressed so that pricing is fair and sustainable. Once this process is complete it will make it much easier for us to plan and budget for annual reviews and uplift based on CareCubed. This will avoid placements 'drifting' away from the benchmark rate and recreating the issue we are unpicking now," Taylor added. The council is now starting work at looking at its Supported Living services and has been working closely with iESE and a provider to add some new models which will handle the breadth of services offered. The functionality in CareCubed continues to develop based on changes in the market and direct input from iESE’s growing customer base of both local authorities and care providers. • If you’re interested in hearing more about collaborative work with CareCubed contact craig.white@iese.org.uk
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