................................................................................................. 5
.......................................................................................... 5
........................................................................................... 5
.......................................................................... 5
................................................................................................................. 6
............................................................................................................ 14
..................................................................................................................... 14
......................................................................................................... 15
2
Theorie en methodiek verbale agressiepreventie en –hantering
3
4
5
6
7
8
3- crisis fase
2- escalatie fase 4- herstel fase
1- opbouw fase 0- evenwicht fase
0- evenwicht fase
9
10
11
12
13
-
14
15
16
17
18
19
20
OMVG in relatie tot ABC –interventies
21
22