RMS

EMPOWERING MUNICIPALITIES RMS’ Expert Solutions for Navigating Utility Challenges

Established in 2003, Remote Metering Solutions (RMS) has emerged as a leader in the realm of utility management, solidifying its position as the largest privately-owned utilities network manager in South Africa. With a legacy steeped in innovation and excellence, RMS has seamlessly woven itself into the fabric of the utility management supply chain, providing specialised metering and recovery services to a diverse clientele spanning the commercial, corporate, retail, residential, and municipal sectors.

Our extensive network encompasses properties across the country, enabling RMS to facilitate the recovery of over R5 billion in utilities annually. With more than 5,000 sites under our management, including over 2,300 retail, office, and industrial properties, and our handling of various prepaid and smart meter technologies across 25,000 metering points in the residential market, we have established a comprehensive foothold in the industry. In addition, our services cater to numerous local councils and municipalities. In South Africa, RMS operates from offices in Gauteng, Cape Town, Durban, and Bloemfontein, and our international footprint extends to Canada, serving the North American market, and Australia.

How does RMS assist?

1. Boosting Revenues:

The challenges faced by municipalities in South Africa are multifaceted. One key issue pertains to revenue enhancement. Presently, the tender process for public municipalities occurs every three years, often leading to the adoption of new meters and technology. However, tenders are typically awarded based on the lowest price, which may not necessarily reflect the best option from a technological standpoint. Additionally, the costs associated with adapting meters to accommodate new suppliers and proposed technology can be significant and demand specific skills and expertise.

As a consulting partner, RMS offers specialised knowledge and functions as a technology advisor. We ensure precise revenue recovery and remain impartial to specific meter brands, thus allowing for the seamless integration of diverse meters and technologies. Our expertise enables us to apply the most suitable technology and guide municipalities in their decisionmaking process. Moreover, we possess the monitoring and measurement capabilities required to offer guidance and resolve revenue recovery challenges.

2. Increasing Revenues:

Promoting sustainability and providing tailored solutions are vital elements in nurturing satisfied clients for municipalities, ultimately leading to increased revenue. RMS plays a pivotal role in achieving this by ensuring transparency in billing and keeping clients well-informed. By providing clear information on consumer consumption, we encourage responsible resource usage and an awareness of carbon footprint. Furthermore, we assist in optimising resource management for enhanced efficiency.

3. Evolution in Recovery Models:

The landscape is swiftly evolving, marked by the introduction of alternative power sources such as PV (photovoltaic) systems. The dependency on traditional energy sources is gradually being replaced by a more diversified energy network. Municipalities are now exploring the feasibility of implementing multi-sourced energy networks.

The Remote Metering Solutions (RMS) municipal metering solution exists to empower local councils to drive up utility recovery cashflows needed to sustain service delivery and tighten the management of the utility bulk supply chain effectively.

RMS is equipped with the requisite capacity, technology, and expertise to streamline and oversee the utilisation of multi-sourced energy resources. We are adept at managing the billing processes for these resources effectively.

Why Partner with RMS?

Understanding Industry Dynamics:

The fields of property and utility management are experiencing significant shifts, and RMS stands at the forefront, offering innovative solutions to navigate the complexities of the industry, ensuring consumer satisfaction and retention. In a country like South Africa, where energy and water supplies are often unpredictable, effective utility management and the integration of renewable energy sources have become critical to success. RMS is uniquely positioned to provide comprehensive support to clients, with our expertise spanning energy and water management, smart metering, and the unlocking of efficiency and renewable energy opportunities.

A Trustworthy Collaborator:

With a remarkable 18-year track record and a diverse team comprising over 340 professionals, RMS has earned a reputation as a financially stable and reliable partner. Our team includes data scientists, chartered accountants, software developers, and engineers specialising in electrical, mechanical, chemical, industrial, and electronic engineering. Moreover, as a Level 2 BBBEE contributor and the preferred service provider for more than 65% of listed property funds for over a decade, our credibility speaks for itself. Our comprehensive range of proven utility, sustainability, and payment processing solutions caters to the commercial, retail, and residential property markets.

Fostering Innovation:

RMS stands out with its automated solutions and embedded systems tailored to handle complex billing requirements. We are meteragnostic, allowing us to seamlessly integrate with a wide array of meter brands and technologies. As a selected NES Master value-added reseller, we boast an extensive market reach supported by an in-house team dedicated to software and systems development.

RMS’ Comprehensive Solutions and Services:

1. MDM & IoT: Smart metering: Harness the power of cutting-edge smart meters that provide accurate, real-time utility data, ensuring transparency and efficiency.

Consumer utility dashboard: Empower consumers with a user-friendly dashboard, giving them direct access to their utility usage data and fostering a culture of conscious consumption.

Communication tower monitoring solutions: Optimise the performance of communication towers with our reliable monitoring solutions, ensuring uninterrupted service and streamlined billing for mobile network operators.

2. Quality and optimisation services:

Complete billing process audit: Understand your billing processes with our comprehensive audit services, ensuring accuracy and compliance in every transaction.

Consumer billing audit: Protect the financial interests of both property owners and consumers with comprehensive billing audits.

Municipality billing and customer services: Navigate the complexities

Data acquisition, validation, and integrity: Trust in the accuracy and reliability of your utility data with our meter data management services.

Meter technology and brand agnostic: Enjoy the flexibility to integrate our services with a variety of meter brands and technologies, tailored to your specific needs.

4. Bulk supply management (BSM):

BSM is a turnkey account management solution where RMS manages the entire municipal account process, including sourcing, capturing, validating, optimisation, approving, payment, reporting, and municipal intervention where required.

Municipal query management: Focus on your core business and leave the hassle of dealing with municipal to RMS, and let RMS handles your queries, ensuring timely and accurate responses.

Invoice management: Trust in our expertise to manage your expense invoices and payments to safeguard against overcharges, disconnections, penalties, and ensure financial efficiency.

Municipal account due diligence and property change in ownership administration: Audit the current state of accounts and service charges associated to a specific stand and manage the administrative challenges to report and manage the property ownership changes with ease.

5. Metering solutions:

Advisory services: Tap into our industry experience with advisory services tailored to your unique metering needs.

Infrastructure design and specification: Benefit from our knowledge in designing and specifying metering infrastructure that meets the highest standards of efficiency and reliability.

Procurement and sourcing: Leverage our industry connections to procure the best metering solutions at competitive prices.

6. ismrt!

Automated wallet-based utility billing: Take control of your utility billing with our innovative walletbased system.

Consumer empowerment: Empower consumers with full control over their utility expenses, complemented by app and dashboard visibility.

7. Sustainability:

EPC certification: Achieve compliance and demonstrate your commitment to sustainability with our comprehensive building EPC certification services.

Renewable energy pre-feasibility studies: Explore the potential of renewable energy for your property with our pre-feasibility studies.

Zero Accelerated programmes: Embark on a journey towards energy-efficient building operations and transparent sustainability disclosure with our Zero Accelerated programmes.

8. Utility management:

Consumption Balancing: Ensuring that each KWh on a specific grid is allocated correctly to a dedicated consumer or allocated point of consumption.

Comprehensive cost recovery: Ensure every cent spent on utilities is accurately accounted for and recovered on the correct tariff.

Consumer query and tariff management: Manage consumer queries with efficiency and provide expert tariff management services to optimise utility expenses.

Utility budgeting and forecasting: Plan for the future with confidence with our utility budgeting and forecasting services.

9. Field services:

Technical site audits and assessments: Guarantee the integrity of your metering infrastructure with our thorough technical site audits and assessments.

Smart metering upgrades: Stay ahead of the curve with smart metering upgrades that enhance efficiency and data accuracy.

Maintenance services: Ensure the longevity and reliability of your metering infrastructure with our maintenance services.

10. Operation and maintenance:

Solar PV operations and maintenance: Maximise the performance and lifespan of your Solar PV installations with our expert operations and maintenance services.

Generator monitoring and fuel management: Ensure the optimal performance of your generators and efficient fuel management.

Contact us today to learn how we can assist you optimise your utility management and embrace a more sustainable future:

Telephone: +27 12 001 3600

Email: info@remotemetering.net sales@remotemetering.net marketing@remotemetering.net

Website: www.remotemetering.net