Redrow Awarded Top HBF Five-Star Rating

REDROW has once again been awarded the top five-star rating by the Home Builders Federation (HBF), based on a survey of its customers in which 94.5% said they would recommend Redrow to a friend

left: Examples of homes from Redrow’s Heritage Collection

As the representative for the new homes industry and the customers within it, each year the HBF collates the National New Homes Survey - one of the largest consumer satisfaction surveys in the country - to calculate a star rating for all builders who are part of the scheme. This survey is operated independently by the National House Building Council (NHBC).

Redrow has also maintained an ‘excellent’ rating on Trustpilot with an average score of 4.5 from over 4,000 customer reviews.

Redrow currently has 11 developments in the North West, across Cheshire and North Wales, including Tabley Park in Knutsford, Kingsbourne in Nantwich, Woodford Garden Village in Woodford, Kings Moat Garden Village in Chester and Millstone View in Penymynydd, Flintshire.

“We’ve continued to strengthen our customer experience and homebuyer journey by conducting research into what people want from their new homes, supporting them in their journey, and giving them the tools they need to configure their dream homes to accommodate their individual lifestyles,” said Anna Evans-Kerr, head of sales for Redrow in the North West.

“The HBF five-star rating is testament to our continuous efforts in rolling out customer service focused initiatives, including our award-winning online portal and new customer experience suites.” Redrow NW has a number of developments with customer experience suites, including one at Tabley Park.

The suite gives customers the chance to view plans and images and take virtual tours of the homes set to be released for sale, all on digital screens.

Matthew Pratt, Redrow’s Group CEO, said: “At Redrow we’re dedicated to giving people a better way to live and so we’re delighted to have once again been named as a five-star builder by the HBF.

“As a business we continue to invest in making our customers’ lives better; whether that’s through finding new ways of communicating throughout their customer journey, such as personalised videos from our colleagues, or by implementing new technological solutions, such as our innovative Homeowner Support portal.

“The feedback from our customers is incredibly important to us and I’m grateful to all of our colleagues for their continued work and focus on delivering great customer service, as shown by this award and our customer satisfaction scores increasing year-on-year.”