Supplier site and client visits a two way street | Sure Gro

Supplier Site and Client Visits a Two-Way Street

SURE GRO TREE MAX AUSTRALIA

The investment put into a client visit, whether in the client’s office or on a project site, is both a time investment and a financial investment by all parties and demands a beneficial result for everyone involved.

So why would a vendor’s representative invest the time and financial expense in travelling to a customer’s work location, which could be anything from a 10-minute drive to a flight interstate or to another country? There are many reasons, however the fundamentals are the same, no matter the distance or time taken.

From a supplier's perspective, meeting with real people is always inspiring.

Whether introducing yourself to a client for the first time or going back to see a regular client, there will always be things to learn and to motivate. A salesperson can realise a huge sense of achievement by witnessing their product in use and functioning to its full extent. There is also an educational aspect in witnessing the work involved in the installation of any products. Customers are always more willing to provide feedback on product performance, delivery, packaging, etc. in a face to face conversation; this type of information is gold for a salesperson and adds value to the relationship.

So why would a client take time out of their day to entertain yet another salesperson? If the salesperson is not fully versed on their product, then a client should not waste their valuable time. However, if the salesperson is the expert when it comes to the product, the client will receive valuable, personalised information which can provide project guidance, and hopefully save the client time, if only for surety that the application and installation of the product is in accordance with the suppliers' recommendations. The client should expect that when a salesperson leaves a meeting, they feel they have benefitted from the meeting.

Suregro Treemax’s philosophy is to fully train our sales staff in all the products in their individual sectors and to spend a large amount of their working week meeting with clients. Understanding our clients' needs, solving any product questions they may have and providing excellent services is what is expected.

Understanding our clients' needs, solving any product questions they may have and providing excellent services is what is expected.

We understand that all sites are different and client specific requirements are varied, so for this reason it is beneficial for the client to meet with us, preferably prior to a project commencing, so we can offer them the best solution.

We look forward to reconnecting and meeting with our clients once the current lockdown is over.