Frequently Asked Questions

Q: What kind of properties do you provide Estate Management Services for?

A.We specialize in providing exceptional services for luxury properties. We understand the unique needs and expectations of owners and residents in this exclusive segment of the real estate market. Whether it’s a grand estate, a luxury villa, a high-end condominium, or a prestigious penthouse, our expertise lies in managing and maintaining these properties to the highest standards.

Q: Who can benefit from Estate Management?

A. Estate Management is a valuable service for discerning luxury property owners seeking a seamless and worry-free experience. Whether you are a busy professional, a frequent traveler, or simply prefer to entrust the management of your property to experts, our Estate Management services ensure your property is well-maintained, secure, and running smoothly.

Q: Will I be able to keep the vendors I have in place?

A: Absolutely! We understand the value of established relationships with trusted vendors. As part of our comprehensive estate management services, we can seamlessly integrate and supervise your existing fully licensed and insured vendors.

Q: What if I don’t have vendors in place?

A: No need to worry! Our comprehensive estate management services include the meticulous selection and coordination of vendors on your behalf. Leveraging our extensive network of trusted and reputable professionals, we will carefully match your property with the right vendors to meet your specific needs. From skilled contractors to reliable service providers, we will handle the entire process of vendor management, ensuring that your property receives top-notch service and care.

Q: How much does estate management cost?

A: The cost of Estate Management is configured as a monthly base rate that is variable due to the size of the property. In addition to the base rate, there is the option to add additional hours for specialized requests and emergencies. We only charge for our management services. Any savings we get with our preferred vendors gets passed along to you.

Q: What is included in the monthly rate?

A: The monthly rate encompasses a comprehensive package of services designed to streamline your estate management experience. With regularly scheduled walk-throughs, we meticulously document the condition of your property, ensuring that every detail is accounted for. Additionally, our convenient centralized payment program offers you a centralized source for managing payments to your estate vendors, providing ease and efficiency in financial transactions.

Q: What is a Central Vendor Payment (CVP)?

A: A convenient and efficient way to manage your payments to household vendors. We act as a centralized source to allow you to make your payments in one streamlined manner, instead of dealing with multiple payments to individual vendors. This allows you to benefit from greater convenience, time savings, and assurance that vendors receive their payments promptly and accurately.

Q: How do you handle emergencies or property issues outside of regular business hours?

A: We have protocols and on-call staff members who can promptly respond to critical situations and emergencies outside of regular business hours.

Q: What kind of confidentiality and discretion can I expect?

A: When it comes to confidentiality and discretion, our luxury estate managers hold the highest standards. We understand the importance of safeguarding your privacy and maintaining the confidentiality of sensitive information.