NEW SMART OFFICE AUTOMATION LLC (A Division of Al Ahlia Group) New Smart Office Automation (NSOA) is the sole distributor for SHARP Multifunctional printers/copiers. BenQ Interactive Displays, Triumph-Adler, Partner Tech, POS Solutions, ELV solutions Digital signage display, Epos system, Audio Visual supplier, and more in UAE.
Next Generation Solutions for Smart Business
About NSOA Service ➢ NSOA is a Service Priority company, having 102 dedicated Service team; with 68 Engineers covering complete UAE operations, including resident engineers in remote locations like Al Ain, Northern Emirates, Western region etc.
➢ NSOA Service is handling 2000+ customers, 10,000+ (MFPs & printers) ➢ 94.5% overall Customer Satisfaction ratings across UAE ➢ 96.1% Uptime of Printers & MFPs maintained by NSOA ➢ Highly trained Team of Engineers, Team leaders, Helpdesk, Customer relation officers etc. ➢ +93.6% Parts & Consumables Availability ➢ NSOA is an ISO 9001 certified company
➢ SHARP is a 100+ years old Quality Brand from Japan; 40+ Electronic Products, 60+ patents. Famous for quality inventions. NSOA is sole distributor of SHARP MFPs for last 30+ years in UAE
NSOA Service - SLAs ➢ NSOA has a well established Helpdesk & Service management workflow ➢ NSOA provides onsite support to Customer locations within 1 - 4 hours. ➢ In case the maintenance & fixing takes more than 48 hours, a replacement standby printer is provided by NSOA and installed at the site.
➢ In high sensitive business locations, a replacement is provided within 24 hours; Sufficient hot standby units will be stocked within client premises ➢ Regular planned preventive maintenances according to the usage of devices and business criticality of Customer locations ➢ NSOA provides Usage volume reports, SLA reports every quarter to Clients
➢ Toner replenishments & Error reporting are tracked thru’ Automated software.