GOAC Q u a r t e r l y 2 /2016
rr ear O g eY
g f th e r G yee o 5 plo 1 0 m 2 E
And the winner is... Employee of the Year 2015
Gregg Orr
Employee of the Year
2015
Anthony Sutton Orr Cadillac Hot Springs
Eleazar Vega Orr CDJR Searcy
Marsha Hammond Classic Kia
Mark Thomas Orr Acura Infiniti
Jennifer Krebsbach Orr Cadillac Shreveport
Orr Honda of Hot Springs
Cal Jones
Carl Keely Classic Auto Park
Berry Fulton Extreme/Marine TXK
Kendale Johnson Orr BMW Shreveport
Margaret Leslie Porsche of Destin
Judd Kersey Orr Toyota of Searcy
John Word Orr Toyota of Hot Springs
Russell Pettit Orr GM Superstore Searcy
Chrissy Williams Classic Chevrolet
JoAnn Ball Orr Marine Hot Springs
Sales Person of The Year
Classic Auto Park: Eric Morales Classic Kia: Brandon Dougan Classic Chevrolet: FJ Kolenkiewicz Gregg Orr Extreme Auto & ATV: Justin Owens Orr Cadillac Hot Springs: Alan Winkle Orr Honda Hot Springs: Damon Cooper Orr Toyota Hot Springs: Curtis Ridgway Gregg Orr Marine Hot Springs: Robert Denton Orr Cadillac of Shreveport: Kevin Cavanaugh Orr Acura, Infiniti, Pre-Owned: Eric Carter Orr BMW: Greg Stark Porsche of Destin: Michael Stevenson Orr GM Superstore Searcy: Eli Vega Orr CDJR Searcy: Bob Maday Orr Toyota Searcy: Clifford Humes
Tech of the Year 2015
Classic Auto Park: Randy Kilgore Classic Kia: William Burks Classic Chevrolet: Luke Knudson Gregg Orr Extreme Auto & ATV: Russ Caraway Orr Cadillac Hot Springs: Rob Delasonto Orr Honda Hot Springs: Jerry Richards Orr Toyota Hot Springs: Corey Kessler Gregg Orr Marine Hot Springs: Dylan Branham Orr Cadillac of Shreveport: Jeff Schumake Or Acura, Infiniti, Pre-Owned: Mark Dodd Orr BMW: Eric Gorin Porsche of Destin: Nathan Vu Orr GM Superstore Searcy: Jason Dease Orr CDJR Searcy: Jonathan Kramer Orr Toyota Searcy: Timothy Mckenzie
Employee Pricing Special! BMW offers Corporate fleet lease rates to Gregg Orr Employees on 2016 BMW 328i Sedan
341
$
per month for 36 months
MSRP - $42,825. Customer down payment - $0. AVP Contribution - $0. Corporate Fleet Incentive - $0. CEP Incentive $3,060. Option Credit Allowance - $2,000. Acquisition Fee - 0%. $3,426 Center Contribution - 8% discount. Amount Financed $34,339. Corporate Fleet Rate - 0.00130. Residual % (15K) - 58%. Term - 36 months. CEL Payment calculated in accordance with Center Employee Program guidelines. Calculation for Corporate Fleet Program assumes vehicle is sold to Dealer Group Employee at invoice minus 4.4AVP contribution and available incentives, including Acquisition Fee Waiver and .00020 rate factor reduction. Sample calculation is for illustration purposes only. Actual lease payment will vary based on model, equipment and AVP contribution.
Customer service is one of the most important things we do and is what sets us apart from other dealerships. It can either set us above or set us below, this is up to us and it takes everyone’s commitment to excellent customer service. Customer service starts as soon as a client pulls on the lot, noticing how the store looks and the landscaping, etc. Every person a customer sees whether they interact with them directly or not contributes to customer service. This is why it is important to remember that when we are at work, we are on stage. Customers are taking in the appearance and attitude of everyone and this is what they judge us on. When we interact with a customer we should strive for excellence and go above and beyond at every opportunity. Whether your interaction is selling a new car, answering a simple question, or helping a client find the restroom, we have many chances to wow our customers. Customers have a lot of options when shopping for a new or used car. We can set ourselves apart by taking every opportunity to provide exceptional customer service. Thomas Orr President of Operations Gregg Orr Companies
CSI “Customer Satisfaction Index” The American economy depends on the success of the automotive industry. It takes 3,200 jobs to build a car and the entire dealership to sell it. Sales, Parts, Service, Detail, and Administration; everyone plays a very important part in the overall process. The overall perception of how customers were treated, detailed in the CSI report, will determine whether or not they will do business with us in the future. From buying a vehicle or part to having it serviced or washed, each client opportunity we are rewarded with must be handled as a team. Remember that our customers have choices and they chose to deal with us. Working together to show them that they made the right choice always requires a team effort! Tony McGee Corporate Trainer