Customer Service of PBTL (City cell) by lawjuris

Introduction Report Edit CV

On Customer Service of PBTL (City cell)

CHAPTER 01

• • • •

Mobile phone work GSM vs. CDMA Impact of Mobile phone Contribution to the socio-economic development

 Mobile phone work  Cellular vs. PCS: Personal Cellular communication service (PCS) is a wireless phone service very Similar to cellular phone service, but with an emphasis on personal service and Extended mobility. The term “PCS” is often used in place of “digital cellular” but true PCS means that other service like paging caller ID and e- main are bundled into the Service. While cellular was originally created for use in cars, PCS was designed from the ground up for greater user mobility. PCS has smaller cells and therefore requires a larger number of antennas to cover a geographic area PCS phones use frequencies Between 1.85 and 1.99 GHZ {1850 MHZ to 1990 MHZ}.  Dream phone? If you could design your own cell-phone, what would it do? {IT they already make it, You can mention that too) •

3G technologies:

3g technologies are the latest in mobile Communications. 3g stand for “ third generation”.  This makes analog cellular technology generation one and digital/PCS generation two.  3G are intended for the true multimedia cell phone. Typically call smart phone. it supports web based application. 3G comprise several cellular access technologies. The three is most common one as of 2005. CDMA 2000 based – based on 2G codes multiple access WCDMA (UMTS) – wideband code division multiple access. TD-SCDMA- Time – division synchronous code division multiple access 3G network have potential transfer speed of up to 3 Mbps.(about 15 seconds to download a 3 min. MP3 song.) for comparison, the fastest. 2G phones can achieve up to 144-Kbps (about 8 minutes to download a 3-minute song). 3G's high data rates are ideal for downloading information from the Internet and sending and receiving large, multimedia files. 3G phones are like mini-laptops and can accommodate broadband applications like video conferencing, receiving streaming video from the Web, sending and receiving faxes and instantly downloading e-mail messages with attachments. •

Dual Band vs. Dual Mode:

If you travel a lot, you will probably want to look for phones that offer multiple bands, multiple modes or both. Let's take a look at each of these options: Multiple bands - A phone that has multiple-band capability can switch frequencies. For example, a dual-band TDMA phone could use TDMA services in either an 800MHz or a 1900-MHz system. A quad-band GSM phone could use GSM service in the 850-MHz, 900-MHz, 1800-MHz or 1900-MHz band. Multiple modes - In cell phones, "mode" refers to the type of transmission technology used. So, a phone that supported AMPS and TDMA could switch back and forth as needed. It's important that one of the modes is AMPS — this gives you analog service if you are in an area that doesn't have digital support. Multiple band/Multiple modes - The best of both worlds allows you to switch between frequency bands and transmission modes as needed. Phones that support these options do changing bands or modes automatically. Usually the phone will have a default option set, such as 1900-MHz TDMA, and will try to connect at that frequency with that technology first. If it supports dual bands, it will switch to 800 MHz if it cannot connect at 1900 MHz. And if the phone supports more than one mode, it will try the digital mode(s) first, then switch to analog.

You can find both dual-mode and tri-mode phones. The term "tri-mode" can be deceptive. It may mean that the phone supports two digital technologies, such as CDMA and TDMA, as well as analog. In that case, it is a true tri-mode phone. But it can also mean that it supports one digital technology in two bands and also offers analog support. A popular version of the tri-mode type of phone for people who do a lot of international traveling has GSM service in the 900-MHz band for Europe and Asia and the 1900-MHz band for the United States, in addition to the analog service. Technically, this is a dual-mode phone, and one of those modes (GSM) supports two bands. •

Problems with Cell Phones:

A cell phone, like any other consumer electronic device, has its problems: Generally, non-repairable internal corrosion of parts results if you get the phone wet or uses wet hands to push the buttons. Consider a protective case. If the phone does get wet, be sure it is totally dry before you switch it on so you can try to avoid damaging internal parts. Extreme heat in a car can damage the battery or the cell-phone electronics. Extreme cold may cause a momentary loss of the screen display. Analog cell phones suffer from a problem known as "cloning." A phone is "cloned" when someone steals its ID numbers and is able to make fraudulent calls on the owner's account. Here is how cloning occurs: When your phone makes a call, it transmits the ESN and MIN to the network at the beginning of the call. The MIN/ESN pair is a unique tag for your phone — this is how the phone company knows who to bill for the call. When your phone transmits its MIN/ESN pair, it is possible for nefarious sorts to listen (with a scanner) and capture the pair. With the right equipment, it is fairly easy to modify another phone so that it contains your MIN/ESN pair, which allows the nefarious individual to make calls on your account. •

GSM Vs CDMA

In cellular service there are two main competing network technologies: Global System for Mobile Communications (GSM) and Code Division.. Multiple Access (CDMA). Cellular carriers including Sprint PCS, Cingular Wireless, Verizon and T-Mobile use one or the other. Understanding the difference between GSM and CDMA will allow you to choose a carrier that uses the preferable network technology for your needs. The GSM Association is an international organization founded in 1987, dedicated to providing, developing, and overseeing the worldwide wireless standard of GSM. CDMA, a proprietary standard designed by Qualcomm in the United States, has been the dominant

network standard for North America and parts of Asia. However, GSM networks continue to make inroads in the United States, as CDMA networks make progress in other parts of the world. There are camps on both sides that firmly believe either GSM or CDMA architecture is superior to the other. That said, to the non-invested consumer who simply wants bottom line information to make a choice, the following considerations may be helpful. Coverage: The most important factor is getting service in the areas you will be using your phone. Upon viewing competitors' coverage maps you may discover that only GSM or CDMA carriers offer cellular service in your area. If so, there is o decision to be made, but most people will find that they do have a choice. Data Transfer Speed: With the advent of cellular phones doing double and triple duty as streaming video devices, podcast receivers and email devices, speed is important to those who use the phone for more than making calls. CDMA has been traditionally faster than GSM, though both technologies continue to rapidly leapfrog along this path. Both boast "3G" standards, or 3r generation technologies. EVDO, also known as CDMA2000, is CDMA's answer to the need for speed with a downstream rate of about 2 megabits per second, though some reports suggest real world speeds are closer to 300-700 kilobits per second (kbps). This is comparable to basic DSL. As of fall 2005, EVDO is in the process of being deployed. It is not available everywhere and requires a phone that is CDMA2000 ready.. GSM's answer is EDGE (Enhanced Data Rates for GSM Evolution), which boasts data rates of up to 384 kbps with real world speeds reported closer to 70-140 kbps. With added technologies still in the works that include UMTS (Universal Mobile Telephone Standard) and HSDPA (High Speed Downlink Packet Access), speeds reportedly increase to about 275â&#x20AC;&#x201D;380 kbps. This technology is also known as W-CDMA, but is incompatible with CDMA networks. An EDGE- ready phone is required. In the case of EVDO, theoretical high traffic can degrade speed and performance, while the EDGE network is more susceptible to interference. Both require being within close range of a cell to get the best speeds, while performance decreases with distance. Subscriber Identity Module (SIM) cards: In the United States only GSM phones use SIM cards. The removable SIM card allows phones to be instantly activated, interchanged, swapped out and upgraded, all without carrier intervention. The SIM itself is tied to the network, rather than the actual phone. Phones that are card-enabled can be used with any GSM carrier. The CDMA equivalent, a R-UIM card, is only available in parts of Asia but remains on the horizon for the U.S. market. CDMA carriers in the U.S. require proprietary handsets that are linked to one carrier only and are not card-enabled. To upgrade a CDMA phone, the carrier must deactivate the old phone then activate the new one. The old phone becomes useless. Roaming: For the most part, both networks have fairly concentrated coverage in major cities and along major highways. GSM carriers, however, have roaming contracts with other 4

GSM carriers, allowing wider coverage of more rural areas, generally speaking, often without roaming charges to the customer. CDMA networks may not cover rural areas as well as GSM carriers, and though they may contract with GSM cells for roaming in more rural areas, the charge to the customer will generally be significantly higher International Roaming: If you need to make calls to other countries, a GSM carrier can offer international roaming, as GSM networks dominate the world market. If you travel to other countries you can even use your GSM cell phone abroad, providing it is a quad-band phone (850/900/1800/1900 MHz). By purchasing a SIM card with minutes and a local number in the country you are visiting, you can make calls against the card to save yourself international roaming charges from your carrier back home. CDMA phones that are not card-enabled do not have this capability. According CDG.org, CDMA networks support over 270 million subscribers worldwide, while GSM.org tallies up their score at over 1 billion. As CDMA phones become R-UIM enabled and roaming contracts between networks improve, integration of the standards might eventually make differences all but transparent to the consumer. The chief GSM carriers in the United States are Cingular Wireless, recently merged with AT&T Wireless, and T-Mobile USA. Major CDMA carriers are Sprint PCS, Verizon and Virgin Mobile. There are also several smaller cellular companies on both networks. • Impact of mobile phone: The impact of mobile phone dramatic in terms of development of the telecommunication sector. The leledensity in the country, which was less than one percent in 1997 and one of the lowest in the world. Less than nine years it has jumped to more than six percent. The mobile phone market since then has expended faster than in any other country in the region, virtually a quiet (mobile phone) revolution has taken place, thousands of remote villages, including the coastal off-shore islands like Bhola, Hatiya and swandwip. In these places people had never ever seen a telephone set. They are now using mobile phones and talking not only to their relatives and friends but also doing their business more profitable than ever before. By being able to connect to urban areas or ever to foreign countries, a whole new world of opportunity is opening up for the villagers in Bangladesh.  Contribution to the Socio-economic Development: The activities of mobile phone contribute to the socio-economic development of Bangladesh in many different ways. In addition to employing nearly 2000 people, more than 1,00,000 people are directly dependent on mobile phone for their livelihood, including the people working for the dealers, agents, contractors, suppliers and a major portion of that figure includes the village phone operator’s. According to the International telecommunication Union, the Geneva-based UN body, the addition of each new telephone in a developing country like Bangladesh, adds USS 2500 to the country’s GDP.

There are many village phone operators by owning a mobile phone they have dramatically increased not only their family income, but also their social status. The Government of Bangladesh has also benefited directly from the mobile phone without

investment. The government is earning vary large revenues from taxes; duties and various other fee received from the mobile phone operators. In fact, Gramen phone would be currently the largest taxpayer in the country. Its contributions to the National Exchequer have gone up from Tk. 521 million in 1997, to more than Tk. 11.5billion in 2004. Grameenphone also actively participates in promoting different socio-cultural activities and sports events in the country. Its sponsored many activities over the years including the Zainul-Quamrul International Children’s Art Competition, Painting Exhibiting and many other activities. It has also sponsored a scholarship fund for the poor and meritorious students of the Finance and Banking Department of Dhaka University. Grameenphone donated to computers to two schools for underprivileged children. Mobile phone playing a vital role for socio-economic development of Bangladesh. Mobile phone is also a weapon against poverty.

CHAPTER 02

About City cell

• • • • • •

About the Company Ownership Structure Senior Management Team Chronology of CityCell's Achievements CityCell Changing Lives Initiative About the Company

CityCell (Pacific Bangladesh Telecom Limited) is Bangladesh’s pioneering mobile communications company and the only CDMA network operator in the country. CityCell is a customer-driven organization whose mission is to deliver the latest in advanced telecommunication services to Bangladesh. The company offers a full array of fixed and mobile services for consumers and businesses that are focused on the unique needs of the Bangladeshi community. CityCell’s growth strategy is to integrate superior customer service, highest standard technology and choice of packages at affordable rates. The company operates a 24-hour call centre with well trained operators to respond to customer queries. CityCell’s customer service is open 7 days a week to ensure customers can access CityCell at any convenient time. CityCell is focused on innovation and creating new ways for customers to stay in touch and to do business. CityCell is offering a wide range of competitive prepaid and postpaid mobile packages as well as Value Added Services such as SMS and information based services. CityCell is looking forward in introducing CDMA 1x technology in 2004 to provide innovative multimedia features, including Multimedia Messaging Service (MMS) and many more data based mobile features currently not available in Bangladesh. 6

 Ownership Structure City Cell (Pacific Bangladesh Telecom Limited) is a privately owned company with majority foreign ownership equity. Following lists the current owners of City Cell (PBTL): • SingTel Asia Pacific Investments Pte Ltd - 45% • Pacific Motors Limited - 31.43% • Far East Telecom Limited - 23.57%

1. 2. 3. 4. 5. 6. 7. 8. 9.

 Senior Management Team Chye Hoon Pin - Chief Executive Officer Intekhab Mahmud - Chief Commercial Officer Mahfuzur Rahman - Deputy Chief Technology Choo Pui Hong - Chief Technology Officer Michael Seymour - Chief Financial Officer Tipu Sultan - Director, Financial Control & Company Secretary Faisal Hyder - Director, Finance & Treasury Tariqul Hasan - Chief, Customer Care Zulfiqur Hussain - Human Resources Director

Date 1989 Apr-90 Apr-93 Aug-93 Aug-93 Dec-93 Feb-96 Mar-97 Apr-97 Mar-99 Apr-99 Sep-00 Jan-01 Apr-01 Nov-01 Jan-02 Jan-02 Mar-02 July-02 Sep-02 Oct-02 Jan-03 Feb-03 Jun-03 Jun-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03

 Chronology of City Cell’s Achievements Event Bangladesh Telecom Limited (BTL) was awarded a license to operate cellular, paging, and other wireless communication networks. Hutchison Bangladesh Telecom Limited (HBTL) was incorporated in Bangladesh as a joint venture between BTL and Hutchison Telecommunications (Bangladesh) Limited. Agreement with BTTB regarding PSTN links. 1st cellular operation in the South Asian sub-continent HBTL began commercial operation in Dhaka using the AMPS mobile technology. Pacific Motors Limited acquired the entire 50% share holding of HBTL. HBTL was renamed as Pacific Bangladesh Telecom Limited (PBTL) and launched the brand name “City Cell Digital” to market its cellular products. 1st to extend coverage to Chittagong City Cell began commercial operation in Chittagong. 1st to adopt CDMA technology CDMA technology was first introduced by City Cell. Asian Infrastructure Development Company (AIDEC) and Fujitsu Limited (FL) became shareholders in City Cell. 1st to set-up a communications backbone to Chittagong Dhaka-Chittagong microwave is launched. City Cell introduced the 15-second pulse rate in the cellular industry of Bangladesh. CityCell commences operations in the Sylhet zone. Value Added Services (VAS), such as 24 hour billing information, news, services, sports, etc., are introduced. First operator in Bangladesh to offer off-peak rates. First operator in Bangladesh to offer prepaid services with two-way PSTN connectivity. CityCell extends coverage to Rangpur, Dinajpur, and Syedpur, the northern districts of Bangladesh. Short Message Service (SMS) is introduced. CityCell launched its services in the major northern business city of Bogra. First operator in Bangladesh to introduce the One2One post-paid package. City Cell reaches a coverage level of 40 districts out of a total of 64 (61 districts eligible). Network capacity is increased to 240,000. City Cell introduces “Amar Phone”, a postpaid mobile-to-mobile package offering the lowest outgoing rate per minute in Bangladesh. First operator in Bangladesh to introduce IDD and NWD for prepaid subscribers. CityCell reaches a coverage level of 51 districts out of a total of 64 (61 districts eligible). CityCell’s 24-hour customer call center opens. Network capacity is increased to 280,000. Year-end active mobile subscriber base reaches 179,058 with coverage in 51 districts.

Mar-04 June-04

CityCell opens its customer service centres 7 days a week countrywide. CityCell launches RIM based handsets.

 CityCell Changing Lives Initiative CityCell community activities (in 2005) CityCell ties up with Bangladesh Red Crescent Society CityCell, the pioneer telecom operator of Bangladesh, signed up an agreement with Bangladesh Red Crescent Society (BDRCS) to carry out fund raising programs for human welfare through SMS. The fund collected through SMS was donated to BDRCS for the betterment of the society. Chris Maloy, previous CEO, CityCell (Pacific Bangladesh Telecom Ltd.) and Obaidur Rahman, Secretary General & CEO, Bangladesh Red Crescent Society; signed the agreement on behalf of their respective organizations. While Intekhab Mahmud, Chief Commercial Officer; Ahmed Arman Siddiqui, Manager, Value Added Services, Taslim Ahmed, Manager, Marketing Communications; CityCell and Quamrul Ahsan, Director; Eunus Ali Mia, Deputy Director, Fund Raising Department; Rizia Zobed, Deputy Director, Information & PR; Mahmuda Chowdhury, Consultant, Find Raising Department; Mikael Sandgren, OD Delegate, IFRC, Dhaka were also present on the occasion organized at the Pacific Center ,Dhaka. CityCell community activities (in 2004) CityCell's CEO distributes relief among fire victims On 4th March the fire burnt about 2000 huts-7 babies were burnt to death in the fire and many more were hurt in Bau Bazar area of Karail Slum, Gulshan. On 14th March Chris Maloy, previous Chief Executive Officer of CityCell, distributed relief materials among 2500 families who lost all their possessions due to a devastating fire. When Chris appeared among the helpless people, they received him with emotional note. Chris told them, “ Because we care, that’s why Citycell is here.” He distributed floor mats, mosquito nets, cooking post, rice, dal, and pulse among fire victims.

CityCell and MBA Club stage concert to raise money to ease flood hardship CityCell, through its community aid program Changing Lives, helped easing the hardship of those affected by organizing a concert in association with the MBA Club on the 6th of August. The concert, which was staged at the National Museum Auditorium in Dhaka, was organized with the specific objective to raise funds for the flood-affected people of the country. Performing at the concert were renowned Bangladesh artists Boogey & Friends, Feedback, Miles, LRB, Hassan, Pentagon, Mehreen, Kaniz Suborna, Warfaze, Partho, Starling, Shahed, Kumar Bishwajit, Ferdous Wahid and Habib. The concert was a great success, attracting a crowd of more than 700 people for the flood relief cause. City Cell donates money for the flood affected Chris Maloy, previous Chief Executive Officer, City Cell handed over a cheque of Tk. 25lakh to Prime Minister Begum Khaleda Zia for the flood-affected people of the country. Prime Minister Begum Khaleda Zia appreciated City Cell’s initiative to help the people of the society. Also present at this occasion was Faisal Morshed Khan, Vice Chairman; Tipu Sultan Mohammad, Director, Financial Control & Company Secretary; and Intekhab Mahmud, Chief Commercial Officer from CityCell. City Cell hands over relief to Rotary for the flood victims City Cell handed over relief for the flood affected to Rotary District Governor Office on 31st July 2004. At the gathering, 5,000 packets were given to Rotary District 3280 Governor Office that contained Chira, Gur, Saline, Candles and Matches. Distribution of these packets to the relief areas started on 1st August 2004. The areas that were covered for relief distribution were Sherpur, Brahmanbaria, Narshingdi, Bhairab, Manikgonj, and Munshiganj. Mr. Intekhab Mahmud, Chief Commercial Officer, CityCell and Rotarian Kazi Nazmul Haquetreasurer of Rotary Club Dhaka Urbana, Rotarian Syed Azizul Haque, President of Rotary Club Dhaka Urbana PHF, Rotarian Prof. Mizanur Rahman Shelly-Secretary of Rotary Club Dhaka Urbana, Rotarian A.K.M. Shamsuddin, District 3280 Governor, Rotarian Dr. Shamimuzzaman Bosu Mia - IPP, PHF were present at the gathering on behalf of their respective organizations. City Cell sponsors Saline-project City Cell sponsored the Saline-Project for helping the flood-affected people of the country. Under this project, the objective of City Cell was to produce 1, 00,000 salines. 30 persons worked to produce 8000 saline everyday at the MBA Club premise. These salines were being provided to all interested organizations and individuals. CityCell helps intellectually disabled children of SWID CityCell, Bangladesh’s leading mobile communications provider launched its community program ‘CityCell Changing Lives’ with a donation to the Society for the Welfare of the Intellectually Disabled (SWID). 10

The Social Welfare Organization of Intellectually Disabled was established in 1977 and operates 30 schools for the intellectually disabled throughout the country. 'City Cell Changing Lives' community program initiative will initially support 6 schools in Dhaka, Sylhet and Chittagong. CityCel's previous CEO Chris Maloy handed over the donated goods to the Society’s President Mr. M.A. Baten. Donated goods include toys such as lego sets, bells and dolls, as well as teaching materials such as pencils, paper and books. The goods will be distributed throughout the six schools in Dhaka, Sylhet and Chittagong. This initiative was set up to consolidate the mobile operator’s various community initiatives. The initiative’s core objective is to help improve the quality of life of and open up new opportunities for disadvantaged people in Bangladesh. City Cell donates Physiotherapy Equipment to underprivileged intellectually disabled children On December 5, 2004, City Cell donated physiotherapy equipment to SEID Trust (Special Education for Intellectually Disabled Children) for the underprivileged and intellectually disabled children under City Cell’s community program ‘City Cell Changing Lives’. SEID Trust runs a school and a Community Based Rehabilitation (CBR) Program for the intellectually disabled. Currently the school provides therapy, food and conveyance to 42 children with various disabilities. City Cell previous CEO Chris Maloy handed over the donated goods to the organization’s Director, Dilara Sattar at a ceremony held at City Cell office at Mohakhali. A number of the children who attend the school were also present at the ceremony. “As a large private organization, we feel we have an obligation to be engaged in corporate community activities,” said Chris Maloy, previous CEO of City Cell at the donation ceremony. “The Society deserves every support possible and we are proud to be able to contribute to the improvement of the lives of these students.”

CHAPTER 03 General Service • Contact Information • Customer Care • Bill Payment • Handsets & Packages • Handset Service centre • Prepaid Packages • Network Coverage Map • Network Coverage District Wise Contact Information Head Office

Khulna Office Pacific Bangladesh Telecom Ltd. Pacific Centre 14, Mohakhali C/A, Dhaka-1212. Phone: 8822186-7, 8825281, 8825283 Fax: 8823575 Customer Contact: *121, 011-99121121 E-mail: customerservice@citycell.com

Branch Office Pacific Bangladesh Telecom Ltd. 81, Kakrail, Dhaka Fax: 9338331-2 Chittagong Office Pacific Bangladesh Telecom Ltd. BCIC Sadan (2nd Floor) 26 Agrabad C/A Chittagong - 4202 Phone: 715528,713569 Fax: 711142 Customer Contact: 011-997100010, 011-997100011, 011-997100012 E-mail: customerservice@citycell.com Sylhet Office Pacific Bangladesh Telecom Ltd. Garden Tower (Ground Floor) Shahjalal Bridge Link Road Uposhohor Point Sylhet Phone: 011-99610555, 011-99610666, 011-99610111 (Sales) Fax: 0821-812754 Email: customerservice@citycell.com

Pacific Bangladesh Telecom Ltd. Tayamun Center (1st Floor) 181, Khan A. Sabur Road Khulna- 9100 Phone: (041)- 813297-98 Fax: 813296 Mobile: 011-99802937 12

Rajshahi Office Pacific Bangladesh Telecom Ltd. House# 263, Sector# 02 Rasjshahi Uposhahor Phone: (0721)-861141, 861142 Fax: 0721-861143 Mobile: 01199600598, 01199600599 Customer Care At CityCell we are committed to giving our customers the best service every time, all the time. As the industry leader in customer service excellence, CityCell is continuously working towards giving customers the best possible service experience. This is manifested in CityCell’s tagline: 'Because we care' and in the service innovations CityCell has introduced to make life easier for our customers. 24-Hour Call Centre (call *121 from your CityCell mobile or 011-99121121 from any other phone) The Call Centre enables customers to be in touch with CityCell round the clock to make enquiries and have their problems solved instantly. CityCell’s Call Centre is fitted with state-of-the-art equipment from leading global hardware provider Nortel which ensures smooth and uninterrupted operations at full capacity. By dialing *121 from your CityCell mobile phone, you get instantly connected to one of CityCell’s expert Customer Service Executives who are well trained to answer queries and provide information and solutions. Open for Business 7 Days a Week Recently City Cell was again at the forefront of innovation by being the first operator to open its front desk operations 365 days a year at all of its Customer Service Centre’s in Dhaka, Chittagong, Sylhet, Khulna and Rajshahi. City Cell customers can now pay their bills and purchase services at any day of the week that is most convenient for them. Days

Normal

Every day

9:00am - 5:30pm

Bill Payment Anytime, from Anywhere with Cash Card City Cell postpaid customers can enjoy the convenience of paying their bills anytime from anywhere over their mobile phones with Cash Card. Our Cash Card is a novel and innovative way for postpaid customers to pay bills over the phone. All you need is a City Cell Cash Card and your City Cell phone and you can pay your phone bill from anywhere, anytime. No more standing in the queue or trying to beat the opening hours of banks or service centres – you can use the Cash Card 24 hours a day. Online Bill Management with Online Self Care

Online Self Care enables postpaid customers to manage a number of services online, such as viewing bill status, billing history, payment details and lodging service queries and complaints. City Cell is proud to be the leader in Customer Service in Bangladesh and will continue to work towards a fully satisfying service experience for its customers. Itâ&#x20AC;&#x2122;s because we care. Bill Payment 7 Easy Ways to Pay your Bill with City Cell At City Cell, we understand how important it is to offer convenient and hassle-free ways to pay your monthly bill. There are currently 6 convenient ways for you to pay your bills: 1. Cash Card: available at all authorized dealers or retail outlets countrywide. Cash Card can be used anytime and from anywhere to pay your bills using your City Cell phone. 2. Advance Payment Slip: available at all Banks where City Cell bills are collected. 3. HSBC Easy Pay machines: available at four convenient locations in Dhaka (Banani, Uttara, Gulshan and Dhanmondi). 4. Standard Chartered ATM machines: If you are customer of Standard Chartered Bank, you can settle your bill through their ATM machines with your ATM card. 5. Eastern Bank Limited Internet Banking: if you are an EBL customer, simply log on to www.ebl.com.bd to settle your City Cell bills online. 6. Easy settlement of bills at the Cash Counters at City Cell Customer Service Centreâ&#x20AC;&#x2122;s in Dhaka (Mohakhali), Sylhet and Chittagong 7. At banks: bills can be paid at all banks mentioned on the back of our bill statement. For more information regarding these payment options, please call our 24-hour Call Center (*121 from your City Cell mobile & 011-99121121 form any other phone). Handsets & Packages Huawei C218 * Incredibly * 12 * 128 x 64 * Memory (32MB * Support R-UIM

light pixel Flash

small

poly ringto LCD display (B/W , 8MB SRAM MC

Nokia 2112 * Small and * Reliability, easy-to-use, * Appeal for first time * Lightweight (83g), * attractive design * Picture Frame

lightweig compa buyers

Hisense C399 * * * * * * * Security

Main

Alarm Volume Recent

LCD 8

Calls

256 clock levels

Gam Stopwat Col

Memo

Nokia 2280 *A range of exciting Xpress-On * Enhanced web-browsing with * CDMA2000 1X * Ringing tone composer for unique tones

Motorola C131

Dexian C308

Dexian C618

color cove Mobile Intern technolo

Handset Service centre Nokia Care: Models: Nokia 2280, 2112, 3155, 6235, 2255, 8280, 3585. Address: 1. Nokia Care Centre, Celullar Mobile Pte. Ltd., 12/B, Chandrashila Suvastu Tower, 69/1, Panthapath, Green road, Dhaka-1205, Phone: 9673501. 2. 2. Nokia Care Centre Ceiullar Mobile Pte. Ltd., 68/1, Gulshan Avenue, Gulshan-1, Dhaka-1212, Phone: 8815251. 3. Nokia Care Centre, Celullar Mobile Pte. Ltd., 226,SK. Mojib Road(lst Floor), Agrabad, Chittagong. Phone: 811861. 4. Nokia Care Centre, Cellular Mobile Pte. Ltd., Jaleswaritala, Kalibarimore, Bogra - 5800. 5. Nokia Care Centre, Cellular Mobile Pfe. Ltd., Tayanum Centre, 181, Khan -E-Sabur Road, Khulna - 9100. Cell Bangla: Models: Huawei-C218, C506, Address: 1. Cell Bangla Ltd. Huawei-C218, C506, Abedin Tower (9th Floor), 35 Kemal Ataturk Avenue, Banani, Dhaka-1213. Mobile: 01 199817458. 2. Cell Bangla Ltd., Lokman Tower (5th floor), 1646 SK. Mujib Road, Chittagong. Mobile: 01 199701221, 3. Cell Bangla Ltd., NR Tower (3rd Floor), East Dargah Gate, Airport Road, Sylhet. Mobile: 01 199601001 4. Cell Bangla Ltd., Shilpa Bank Bhaban (5th floor), 25/26 KDA C/A, Khulna-9000. Mobile: 01 199660068, 5. Cell Bangla Ltd., 415 Shapnakunjo (Ground Floor), Darikharbona, Upashahar Mor, Rajshahi. Mobile: 01 199650067, 6. Cell Bangla Ltd., City Plaza (1st Floor), Girza Moholla, Barishal, Mobile: 01 199660072. Service One / Mobile Care: Models: Motorola -W150,C-131, X101, V680, V730, Utstarcom - 1 160, 11601, 1 161, Address: 16

1. Dhaka Service Centre, 5th Floor, Prince Plaza, 4/2 Sobhanbag, Mirpur Road, Dhanmondi, Dhaka-1207, Tel: 9140668, 8120591, 011990141 11, Fax: 91 18967, 2. Chittagong Service Point-314, Sk. Mujib Road, Sufia Plaza, 1st Floor (Opposite to Fire Station), Agrabad C/A, Chittagong-4100, Tel: 721724. 3. Khulna Service Point-141, Sir Iqbal Road, 2nd Floor, Aftab Center, Khulna-9000, Tel: 813646. 4. Rajshahi Service Point-242/A, Kadirgonj (1st Floor), Greater Road, Rajshahi-6000, Tel: 81 1251 5. Sylhet Service Point, 2nd Floor, Karimullah Market, Bhandar Bazar, Sylhet-3100, Tel: 812939. 6. Barisal Service Point-40, Sadar Road (2d Floor), Barisal. 7. Bogra Service Point, Holding No. 2197/195, Court House Road, Jaleswaritala, Bogra. 8. Camilla Collection Point, Shop No. 6 & 7, INo. Ali Mansion, 1st Floor, Kandirpar, Comilla-3500, 9. Jessore Collection Point, Rownok Chamber (1st Floor), Plot No. 351 & 352, Holding No. 1, Hatkhula Road, Hotel Mid Town Jessore. 10. Kushtia Collection Point Lovely Tower (8th Floor), Holding No. 55/1, Sirajuddowla Road, Kushtia. 11. Rangpur Collection Point, N.I Tower (2nd Floor), Payra Chottor, Rangpur. 12. Mymensing Collection Point, City Center (Ground Floor), 1 1, Rambabu Road, (Opposite of Aioka Hall), Mymensingh. Pacific Bangladesh Telecom Limited: Models: Samsung SCH S-109, SCH-41 1, SCH-210, SCHN191,SCH-N213,SCD-990, SCH-61 1,ERICSSON-1228, AUDIOVOX-135, MOTOROLA- 182C,C210,V-60, HYUNDAI-HGC1 10, HGC120, HGC-600e, CYBERBELL-100,DEXIAN-308 & All types of FWTs. Address: 1. Pacific Center (Ground Floor)-! 4, Mohakhali, Dhaka - 1212, Contact No. * 121, 01 199121 121. 2. Pacific Center (Ground Floor)-81, Kakrail, Dhaka-1000, Contact No. *121, : 01 199121 121, 3. 26, Agrabad C/A, Chittagong Contact No. * 121, 01 199121 121.

4. Garden Tower, Shahjalal Bridge Link Road, Uposhohor Point, Sylhet-3100, Contact No. * 121, 01 199121 121, 5. Taymoom Center (1st Floor)-! 81, Khan- E-Sabur Road, Khulna-9100, Contact No. * 121, 01 199121 121. Prepaid Packages 6. House* 263 (Ground Floor) Sector-02, Rajshahi Uposhohor, Rajshahi-6202, Contact No. *121, 01199121121.

Is Prepaid right for you? Like many others if you are wondering whether prepaid is best for you, here are a few tips on what you can In Prepaid … - You don't have to pay monthly line rent - Don't need to deposit money for any special service (e.g. NWD/ISD) - Don't have to wait in long queue to pay mobile bill However…. - You have to recharge your account before you can use it

- Recharge period expires after a set time So, if your expected mobile usage and expenses are low (generally less than Tk. 1,000) and you want to c customers also associate prepaid with simplicity, transparency and predictability. What are the packages available in Prepaid? We have the following prepaid packages for you: • Hello 0123 • Mega Phone • Aalap Super Plus • Aalap Classic • Aalap Super • Aalap B • Aalap Call Me (with call2cash feature) • Prepaid PCO Hello 0123 Any one preferred CityCell number @ Tk. 0 Other two preferred CityCell Any other CityCell Any other operators mobile number @ Tk. 3/min Mega Phone *Tk 1500 free talktime is available at first time activation: • Tk 450 for call/sms to any mobile • Tk 1050 for call/sms to any CityCell number • Free talk-time/sms offer will be valid for 30 days starting from day of activation • This is a mobile-to-mobile Prepaid package • To activate your connection, please dial *811 • 1 year handset warranty Aalap Classic • 30 second pulse from the first minute

for

the numbers number

24 hours BTTB incoming-outgoing & ISD facility • 24 hours BTTB incoming free • Economy ISD call rates facility for calls to 25 countries Aalap Super • Call to preferred three CityCell numbers (One2One) at half rate of normal on-net tariff • Call to any CityCell number @ Tk. 0.25 at Super off Peak hour. Aalap B Aalap B is only mobile-to-mobile package. This plan gives you • Access to any mobile in Bangladesh • 20 second pulse after first minute • Freedom to choose 1 CityCell number and make calls at 50% of normal on-net tariff under One2One Aalap Call Me Aalap Call Me is a full BTTB connectivity package with the unique and innovative call2cash feature. This plan gives you • Access to any mobile in Bangladesh • 24 hour BTTB local/NWD/ISD connectivity • Under the call2cash feature Aalap Call Me customers will get Tk. 0.25 added to their account every m • Freedom to choose up to 3 City Cell number and make calls at 50% reduced tariff under One2One sc • City Cell to City Cell SMS at a reduced rate of Tk. 1.50 Postpaid Packages •

Postpaid offer? You Decide! It should be your choice when and for how long you use your mobile. Let's explore how the City Cell postpaid packages facilitate you to manage your mobile usage. In postpaid … - You don't have to worry about your prepaid talk-time running out - You can use the City Cell cash cards to pay your bills at your convenience - You don't need to go hunting for prepaid card shops when your credit runs out However … - You need to pay a minimum monthly line rent If you are looking for a mobile service that doesn't put any bar on bill amount or connectivity, then City Cell’s postpaid packages are for you! What our existing postpaid customers appreciate most is our current lowest tariff structure for mobile-to-mobile and complete BTTB local/NWD/IDD facility. Which postpaid package is right for you? You can choose from the three current postpaid offers: • Jono Phone • Shabar Phone • Aamar Phone 20

Citycell Premium • Spreme City Cell Premium This is the pioneer postpaid package in Bangladesh to introduce the 1-second pulse. It has 24 hour mobile-to-mobile as well as BTTB connectivity. Under this plan you get: • 24 hour BTTB local/NWD/ISD incoming and outgoing facility • Lower tariff for CityCell-CityCell calls • Reduced call rates during off-peak (8PM-11PM) and super off-peak (11PM-8AM) hours • 50% discounted tariff for calls to up to 5 City Cell numbers under the One2One feature • 1 second outgoing pulse from the very first second. • 1 second incoming pulse after the first free minute. • The lowest monthly line rent. •

ShabarPhone Shabar Phone is the convenient postpaid package with limited BTTB connectivity. With Shabar Phone you have: • A minimal monthly line rent • No hidden charges for roaming • BTTB local/NWD/IDD outgoing facility during off-peak and super off-peak hours • 50% discounted tariff for calls to up to 3 City Cell numbers under the One2One plan • 15 second outgoing pulse after first minute More benefits for you: • SMS and other value added service facilities • Cash cards to lessen the hassle of bill payment AamarPhone Aamar Phone is the convenient postpaid mobile-to-mobile service.

With Aamar Phone subscription you will receive: • A low, low monthly line rent • Reduced call rates during off-peak hours • Discount on monthly bill based on usage • 50% discounted tariff for calls to up to 3 City Cell numbers under the One2One plan • 15 second outgoing pulse after the first minute More benefits for you: • SMS and other value added service facilities • Cash cards to lessen the hassle of bill payment Fixed Phone Package Fixed Phone Package: T&T Incoming and Outgoing with Mobile to Mobile

HUAWEI ETS Fixed Wireless Terminal Accessories: Internal Rechargeable Battery Power cord, Tel-line cord, Manual Set price with Local Connection

(CDMA2000 Antenna,

1200 Price in Taka 1X) (NI-MH), 14,999.00

Additional deposit (Refundable): For NWD Tk.2, 000.00. • Hardware Price (Inter-change): Tk. 12,999.00 Monthly Subscription Tk. 250.00 Call Type Peak (8am8pm) Outgoing To City Cell Mobile Tk 1.00 •

To Other Operator To T&T Local, NWD & IDD Incoming Incoming from any Mobile Incoming from T&T Local, NWD, IDD

Tk 2.00

500.00 and for NWD & IDD Tk.5,

Off Peak (8pm- Super Off Peak 11pm) (11pm- 8am) Tk 1.00 Tk 0.50 Tk 2.00

Tk. 1.00

Tk.2.00 + BTTB Tk.2.00 + BTTB Tk.1.00 + BTTB charge charge charge Free Tk. 1.50

Tk. 1.50

1. 15% VAT is applicable on the total bill. 2. Tk. 1.70 per local call to T&T and NWD/IDD at actual T&T charges payable. 3. Outgoing 20 sec Pulse from 1st Minute for Peak & Off-Peak hour and 60 sec pulse for super off-peak hour. 4. Incoming 60 sec pulse is applicable for Peak, Off-peak & Super off-peak hour. Payment should be made in advance before delivery the set(s) in the form of Pay Order/Cash/credit Card in favor of “Pacific Bangladesh Telecom Ltd”. Terms of Payment of Monthly Bill: CDMA monthly billing period is 27th to 26th of the following month. Full payment of monthly bill should be made by due date specified on the invoice. Failure to make payment by due date will result in disconnection of your line without any further intimation. No reconnection fee will be charged if payment is made within 3 working days of disconnection. A reconnection fee of Tk. 500 will be charged thereafter if payment is made within the last working Day of the month. Bill payments made the following month(s) will require a reconnection fee of Tk. 1000. Out standings after three months will result in the forfeiture of Airtime Deposit. Credit Limit: For Local -Tk.2, 500, Local + NWD+ IDD - Tk.7, 500 If set is lost or stolen, reporting the incident to PBTL customer service will deactivate the set (rendering the set useless).

*Warranty for Hardware 6 months, Battery 3 months. REQUIREMENTS FOR NEW SUBSCRIPTION: 1. Two attested photograph & 2. Mailing address verification documents (any one): Photocopy of Passport, Bank statements, Driving license, Chairman/Ward commissioner certificate, Telephone/ Gas/ Electric bill, voter ID card etc. Network Coverage Map District Wise Network Coverage • Upcoming Network Coverage • Network Coverage Map • Benefit of CDMA City Cell has extensive network coverage throughout the country. We are continuously expanding and upgrading our already comprehensive network and to meet consumer demand and maintain a high quality network. The program is designed to upgrade network technology and add network capacity to support the company’s consistently increasing customer base. Network Coverage District Wise •

District Wise Network Coverage • Upcoming Network Coverage • Network Coverage Map • Benefit of CDMA District Wise Network Coverage Area DIVISION DISTRICT WISE AREA DHAKA •

Dhaka Mohakhali Begambazar Rampura Mohammadp Agargaon ur Gulshan-2 Kalabagan Mirpur Motijheel-1 Khilkhet Tikatuli Mazar road Siddqebazar Uttra-1 Azimpur Gulshan-1 Gandaria Khchukhet Chandina Banani Khilgaon Nakhalpara PrioPrangon N.Ganj-1 Dhanmondi Mogbazar Daudkandi Segunbaghich Tongi

Motijheel-2 EPZ N.Ganj-2 Lalmatia Adabor Kawran Bazar Pallabi Gulshan-4 Mathartek Mirpur-2 Elephant Topkhana Road Kamlapur Paglabazar Madhubag Baridhara Puranapalton Udayan Kathalbagan Iqbal Road Paikpara Uttara Rupnagar kazipara Mohakali Savar-1 Dohs Tangail-1 Tekpara Savar-2 Chandhousing

a-1 Farmgate Old City

CHITTAGONG

Tangail-2

Comilla Chauddagram Comilla Laksam Comilla-2 Comilla-3

Bramonbaria B.Baria Akhura

Faridpur Faridpur

Gazipur Gazipur Mauna Gazipur Kapasia Tongi ITU (Board Rajendarpur

Madaripur Madaripur

Manikgang Daulatpur Manikganj Dhamrai Mansiganj

Narashingdi Narashingdi

Norshindi Madobdi Bhairob Polash

Sariatpur Sariatpur

Sirajganj Sirajganj

Chittagong Agrabad Kalurghat Nandankanan Bandartila IFCO Kumira Zorarganj Pahartali Coxsbazar Coxsbazar-1 Coxsbazar-2 Chiringa-2

Gulshan-3 Niketon Uttra-2

Rayer Bazar

Sadar Bazar)

Begamganj Katalgonl Fouzdarhat Laxmipur BOL Sitakundu Patenga Custom House Hathajaree Khulshi Halisahar Rawzan Lalkhan Bazar Chandgaon Anowara riazuddin Chiringa-1 Patia Bazar Satkania Baizid Bakulia Asadganj Pathantola Islampur Feni Feni Feni-2 Sonagazi

Teknaf Lohaghara Noakhali Sonaimuri Chagolnaya Maizdi SYLHET

Sylhet Gotatekor Alhamra Shaji bazar

Biani BazarNoabroad Shibganj Fenchuganj Sylhet-4 Johiganj Chowkidighi Sylhet-7

Hobiganj Hobiganj

KHULNA

RAJSHAHI

Khulna Khulna-1 Khulna-2 Khulna-3 Mongla

Moulovi Moulovi Srimangol Noapara Nobiganj

Bazar Bazar

Bagerhat Bagerhat

Jessore Jessore-1 Benapole Noapara Jessore-2

Jhalokhati Jhalokhati

Kustia Kustia Khustia University

Magura Magura

Pirojpur Pirojpur

Satkhira Satkhira

Rajshahi Rajshahi-1 Rajshahi-2 Rajshahi-3 Chapai NG

Sylhet-8 Sylhet-9 Biswanath Kanaighat

Bogra Bogra-1 Bogra-2

Iswardi Iswardi

Joypur Joypur

Nator Nator

Nougaon Nougaon

hat

Rangpur Rangpur-1 Rangpur-2

Syedpur Syedpur

Expanding Network Thana

District

Thana

District

Zibon Nagor

Chuadanga

Birol

Dinajpur

Damurhuda

Chuadanga

Hakimpur

Dinajpur

Kasiany

Gopalganj

Khanshama

Dinajpur

Terokhada

Khulna

Nowabgonj

Dinajpur

Khanjahan AN

Khulna

Birgonj

Dinajpur

Chougacha

Jessore

Saidpur

Khoksa

Kushtia

Raninagar

Naogaon

Kalia

Narail

Durqapur

Rajshahi

Mohespur

Jhenaidah

Adamdighi

Bogura

Kaliqani

Jhenaidah

Kahaloo

Bogura

Kotchandpur

Jhenaidah

Shibganj

Bogura

Mohammadpur

Magura

Bera

Pabna

Chitolmari

Bagerhat

Lalmohon

Bhola

Mollahat

Bagerhat

Dowlotkhan

Bhola

So rail

Brahmanbaria

Nolcity

Jhalokathi

Gopalpur

Tanqail

Banaripara

Barisal

Nagarpur

Tanqail

Uzirpur

Barisal

Doulatpur

Manikganj

Pirqanj

Thakurgaon

Sulla

Sunamganj

Ranisankail

ThakuTgaon

|!;lphamari

Birampur

Dinajpur

CHAPTER 04

Value Added Service (VAS)

• • • • • • • •

Call Related Services Service Features Bangla SMS Banking & others Emergency Services Financial Services FUN Group SMS • Hello Tune • International SMS • Ringtone list: • dost: SMS Chat • Sports • Trump Card • Voice Based Information Services • Voice Mail Services Call Related Services Call Forwarding/ Divert Call Forwarding lets you forward your number to any mobile or T&T phone number to receive your calls through that number. Even if you are traveling abroad, you can forward your calls to a designated number outside the country to always stay in touch. How to do it -Dial *720 followed by the designated number to activate Call Forwarding. (e.g. *720xxxxxxxx?) -Dial *720? To deactivate the Call Forwarding option in your mobile phone. Three Party Conferences (TPC)

With our Three Party Conference Service you can have a three-way conversation with two other people simultaneously over the phone. You can include both mobile and T&T phones in your TPC conversation for real flexibility. How to do it - Dial your desired number (011xxxxx?). - After the call is answered, ask your conversation partner to hold the line. - Dial the number of your second conversation partner. - After the second call is picked up, press SEND (?). - Now all three parties can have a conversation simultaneously over a one-line connection.

SMS (Short Message Service) Stay in touch with your friends and family through SMS. SMS is automatically available for all City Cell customers and does not have to be specifically activated. All you have to do is choose the message option on your phone, write your message in the message field and send it to the desired number. This service is available for messages sent to other City Cell customers and to Grameen Phone customers. Your SMS is ready without set up procedures - try it out and send your message now! One2One With City Cell One2One you can register up to three* other City Cell numbers and pay only 50% of your normal tariff whenever you call these numbers. And now you can even manage your One2One numbers conveniently via SMS. Simply follow the steps below to add, review and make changes to your One2One calling list: -To submit or add a One2One number, send your number to "1111" from your SMS message screen in the following format: “SUBMIT<space>011xxxxxx”- for submitting one number. “SUBMIT<space>011xxxxxx<space>011xxxxxx”- for submitting two numbers. “SUBMIT<space>011xxxxxx<space>011xxxxxx <space>011xxxxxx”- for submitting three numbers. -To view your Current One2One numbers, send the keyword “VIEW” via SMS to "1111". -To change a One2One numbers on your current list, send the number you want to change to "1111" in the following format: “CHANGE<space>011xxxxxx<space>011xxxxxx" Old New number 28

Please note that you can only change one number at a time. Your One2One calling list will be updated within 48 hours of the request being sent. Due to system restrictions only one request per day can be processed. *Amount of One2One numbers allowed depends on customer package. For enquiries call *121. E-mail over SMS All City Cell Prepaid & Postpaid customers have individual email account: If your mobile number is 01199121121, your email address will be:01199121121@sms.citycell.com You can send to and receive emails from any email address anywhere in the world. Sending e-mail from E-mail over SMS to Any Email Address In the “Write New SMS” or “Create SMS” option of your mobile, type the e-mail address followed by the email message (leave a SPACE between the address and the main message) & Send it to 4444. For example - if you want to send an email to friend@yahoo.com with the Message "How are you?” Type a message like friend@yahoo.com how are you? and Send it to 4444

Sending e-mails to City Cell Mobile When someone wants to send e-mail to a City Cell user, he/she will need to send the email to the address 011xxxxxx@sms.citycell.com (Here, xxxxxx represent the last six digits of the destination mobile number) Please note that : • The email should be without any ATTACHMENT, if you enclose an attachment your e-mail will not be delivered. • Do not use cc/bcc option when sending mail to E-mail over SMS numbers. E-mail Arrival Notification Whenever an email is sent to your mobile e-mail account, you will be notified through an SMS. For example if you receive an email from friend@yahoo.com, the notification SMS will be: You have got an email from friend@yahoo.com.Send READ 1 to 4444 to read the mail If you receive a second e-mail from relative@yahoo.com you will receive another notification SMS saying: You have got an email from relative@yahoo.com.Send READ 2 to 4444 to read the mail Service Features

Reading Mail To read the first e-mail, you will just –Type read 1 (here 1 refers to the FIRST email in Inbox) & Send it to 4444 If the first email is received from friend@yahoo.com with the subject "Hi" and the message: “Hello I got your mail” you will receive an SMS like: ENO: 1 Fr: friend@yahoo.com. Sub: Hi. Msg: Hello I got your mail To read the second e-mail, you will just – • Type read 2 (here 2 refers to the SECOND email in Inbox) • Send it to 4444. Similarly, you have to send read 3 or read 4 to 4444, if you want to read the THIRD or FOURTH message in the Inbox and so on. Reply Mail If you want to directly reply to the FIRST mail that you have received, with the reply message: “Thanks for your mail” you just need to Type re:1 Thanks for your mail; (leave a SPACE between re:1 and the message) & Send the SMS to 4444. Similarly, if you type re:2 followed by a message - It will go as a reply to the SECOND e-mail that you had received. Forward Mail If you want to Forward the FIRST e-mail to any address, you just need to – Type fw:1 followed by the destination e-mail address; (leave a SPACE between fw:1 and the address) & Send it to 4444 For example, if you want to forward the FIRST e-mail you had received to me@mail.com you just need to type fw: 1 me@mail.com - the FIRST e-mail in your inbox will be forwarded to me@mail.com. Similarly you need to type fw:2 or fw:3 before the destination address if you want to forward the SECOND or THIRD e-mail of your mailbox and so on. Delete Mail

To delete the FIRST e-mail in your mailbox you need to – • Type Delete1 • Send it to 4444 This will delete the FIRST e-mail in your mailbox. You can delete the SECOND or THIRD email in the mailbox in a similar way by typing Delete2 or Delete3 and sending the SMS to 4444. To delete all e-mails in your inbox you need to – Type Delete all & Send it to 4444. This will delete all the mails in your mailbox.

Get Inbox Information To check how many unread mails are there in your mailbox, you need to - Type inbox & Send it to 4444 You will receive an SMS containing – • The number of mails in mailbox. • The number of mails in mailbox that are still unread. • The mail numbers those are unread. For example, suppose there are five e-mails in your mailbox where FIRST, THIRD, and FOURTH email have been read and the SECOND and the FIFTH e-mail is still unread. If you type inbox and send it to 4444 you will receive a reply SMS showing: Total E-mail: 5. Unread: 2. Numbers: 2, Block unwanted Mail If you do not want to receive any e-mail from a particular e-mail address you just need to: • Type block then that particular e-mail address; (leave a SPACE between block and the address ) • Send to 4444 For example, if you do not want to receive any mail from friend@yahoo.com just type block friend@yahoo.com.Any e-mail from friend@yahoo.com will be blocked from then onwards. Unblock Previously Blocked Address To unblock any blocked address you need to• Type unblock then the blocked e-mail address; (leave a SPACE between unblock and the address ) • Send to 4444 For example, if you want to unblock the previously blocked address friend@yahoo.com just type – unblock friend@yahoo.com and you will again be able to receive mails from this address. Checking Address Status If you want to check whether an address is blocked or not you just need to• Type check followed by the desired e-mail address; (leave a SPACE between check and the address) • Send it to 4444 You will receive a reply SMS showing the status of the address, whether it is blocked or not. For example, if you want to check whether friend@yahoo.com is blocked or not, just type: check Bangla SMS

Procedure 1: Subscriber to Subsc SMS:

Here the Customer will send SMS directly to his/her peer. The Format is as follows: Format: To<space>Destination Number<Space>Text. Example: To 011800550 ki khabar? The message will be sent to 1412. The Peer will receive the Message in Bangla “ ” Point to Note: • The Message can be sent from any Handset Model. • The Recipient’s Handsets model must be a City Cell Nokia except Nokia 5185 & Nokia 6185. • The Message will be written in English in Bangla Terms • The Recipient will receive the Message in Bangla. • The Bangla SMS must not contain more than 26 Characters. Procedure 2: Pull & Send SMS: Here the customer will Pull out the Bangla Message and will be able to send it to his/her Peer group. Format: The customer will write the text in English with Bangla format and send it to 1412. In the return Message, the customer will receive the Message in Bangla. Example: SMS “ki khabar?” to 1412. In the Return Message, The Peer will receive the Message in Bangla “ ”. The customer can forward it to his/her peer group. Points to Note: • Both the sender and receiver should have a City Cell Nokia Phone except Nokia 5185 & Nokia 6185. • The customer can view the message before sending to his/her Peer. • The format of writing the message will be available in the Communication and our • Website. • The Bangla SMS must not contain more than 26 Characters. •

Banking & others

SMS BANKING WITH BANK ASIA Any Account holder of Bank Asia can know his balance through this service. This message contents: Acc PINCODE eg; ACC 2345. (The pin Code will be provided by Bank Asia). Send the message to 2929 The return message will contain the Balance info. To get these services the client should contact with Bank Asia. Chittagong Stock Exchange Service To know about share information the test content should be as PRICE SCRIPCODE or PRICE SCRIPID e.g. PRICE BXPH (to get the Price of Beximco) SCRIPID & SCRIPOCE are available to the CSE website: http://csebd.com 32

The Message should be sent to 2222 The return message will contain that Stock Status SMS Banking with Standard Chartered Bank Two types of information are available here: 1. Account Information and 2. Card information For Account Information, Type the message as: ACC PINCODE For Card Information, Type the Message as: CARD PINCODE The destination number for this service is 2727. The subscriber has to contact with the Bank to avail this service, ď Ž Emergency Services Hospital-info To know the regional hospitals, the SMS Format to be given is: hosp<dot>division<category Division: dhk, ctg, khl, syl, jes, raj, brs Category as: burn, cancer, child, dental, diabetes, ent, eye, gyne, heart, kidney, mental, orthopedic, skin Example: hosp.dhk.kidney For help: Send SMS as help.hosp and send it to 2525 Blood-Bank To know the information about Blood Bank, type the message as: bbank For help: Send SMS as help. bank/blood bank and send it to 2525 Emergency For the regional Emergency numbers of the Police Station, Fire service and Ambulance SMS Format: Emrg<dot><division><type> <division> as: dhk, ctg, khl, syl, jes, raj, brs <type> as: pol, amb, fir Example: emrg.dhk.pol For help: Send SMS as help.emrg and send it to 2525 Taxi-Cab 1st way: To get the numbers of Taxi Cab Type SMS: cab<dot>division<dot>type <Type> as: black, yellow <division> as: dhk, ctg, khl, syl, jes, raj, brs Example: cab.ctg.yellow 2nd way: Get it company wise. The SMS Format: cab<dot>division<dot>cab company <Cab company> as: Anudip, Dhaka, Navana, Orion, Salida, Capital, Comfort, Cosmo, Express, Jatri, Metro, Hgn. For help: Send SMS as help.cab and send it to 2525

Eye-Bank To get the information on the Eye Bank, Simply type: ebank  Financial Services Currency Exchange Rate Know the foreign currency conversion rate “just like that”. You can avail two avail two services hased on the exchange rate. 1. Exchange to BDT : Write your text as: chart For help: Send SMS as help. Chart and send it to2525. 2. Both way Exchange rate : Here you will get the conversed calculated rate that is a real hassle free exchange rate services. The following is the list of Text message format for different currencies: USD: USA DOLLAR EUR: EURO AUD: AUSTRALIAN DOLLAR GBP: UK POUND BDT: BANGLADESHI TAKA CAD: CANADIAN DOLLAR HKD: HONKONG DOLLAR SAR: SAUDI ARABIAN RIYAL INR: INDIAN RUPEE MYR: MALAYASIAN DOLLAR JPY: JAPAN YEN PKR: PAKISTANI RUPI SGD: SINGAPORE DOLLAR SMS Format for the service is: Convert<dot><amount><dot><cur> Example: cconvert.15000.bdt.usd (will return 15000 bdt= 250 usd) For help: Send SMS as help. Convert and send it to 2525  FUN City Cell introduces value Added Services at your Finger Tips Twist your fingers to avail the following services through writing some key words as your test and send it to 2525. In the return mail you will get your desired service. Horoscope Keep yourself well run with your Horoscope. You can dig up your Horoscope in two ways: 34

1. By Birth: Write your text as: hor<dot><ddmmm> Example: hor.12feb 2. By Sign: Write your test as: hor<dot><sign> Example: hor.12feb <sign> as: ari, leo, sag, tau, vir, cap, gem, lib, aqu, can, sco, pis. In the return Messge you will find your sign with the Horoscope. Example: hor.pis For help: Send SMS as help.hor/horoscope and send it to 2525. Joke Energize yourself with Top 5 Hilarious Jokes of the day with the following format: Write your text as: joke<dot>1 Joke<dot>2 Joke<dot>3 Joke<dot>4 Joke<dot>5 Example: joke.1 For help: Send SMS as help. joke and send it 2525 Quote Send striking quotations on love, fun, Birthday, Friendship, wisdom and seasonal to your dear ones: Write your text as: qot<dot><type> <Type> as: love, fun, birth, friend, and wisdom, seas (valentine, newyear, eid, Christmas, independent, father, and mother). Example: qot.fun For help: send SMS as help.qot/quote and send it to 2525  General Information E-mail over SMS All City Cell Prepaid & Postpaid customers have individual email account: If your mobile number is 01199121121, your email address will be:01199121121@sms.citycell.com You can send to and receive emails from any email address anywhere in the world.

Sending e-mail from E-mail over SMS to Any Email Address In the “Write New SMS” or “Create SMS” option of your mobile, type the e-mail address followed by the email message (leave a SPACE between the address and the main message) & Send it to 4444. For example - if you want to send an email to friend@yahoo.com with the Message "How are you?” Type a message like friend@yahoo.com how are you? and Send it to 4444

 Group SMS Your Group ….. Only yours! Build your own SMS Group and stay in touch with dear ones. Make a group of maximum 7 members and you can SMS them at a special rate all once. To form your group just type reg.011XXXXX, 011XXXXX, and send to 4567. You will receive confirmation via return SMS. That’s it! You are now ready to go. Type your message and send it to 4567 and the message will be delivered to your group all at once. To change any number of your group just type change.oldnumber.newnumber and send it to 4567.

The return SMS will confirm the change. • You can create a group of minimum 4 members, maximum is 7 • Offer is appli8cabel for City Cell pre-paid customers • Group can be formed with City Cell subscribers only • you can change your group member whenever you want • One subscriber can make 1 group only • Tariff- Tk. 1.50 for registration • SMS charges per Group Member is Tk. 1.50.

 Hello Tune City Cell Hello Tunes is here! Whoever calls you now will get to hear your choice of song, poem or a funny tune. You can also record you own voice and set it as your Hello Tune. Gone are the days for boring beep. City Cell is now ready with a collection of thousands and thousands of tunes. 608 Bangla, 580 English & 525 Hindi songs + 261 Different Tunes (Voice, Poems, Funny Tunes & Dialogues)

ahead. Tune your Phone. FREE Subscription till 31 July 2006 Hello Tunes Registration Process and Some Tunes To Know more about registration and selection visit *007 or www.citycell.com



International SMS

How do I use International SMS? Using City Cell SMS application is very simple. Send and receive SMS to 415 operators across 162 countries. Available to all post-paid and pre-paid users. To send an International SMS, you have to write the destination number in international format: For example if you want to send an SMS to the UK type “0044[mobile number]”

Note: Do not use plus (+) sign instead of 00, for example if you send a SMS to UK with the following format +44[mobile number] than your message will not reach to destination number. How to send an international SMS: 1. Open new message 2. Write the message 3. Type the number: 00[country code][mobile number], For example if you want to send an SMS to the UK type “0044[mobile number]” 4. Send your SMS Example: Destination Country: UK type (Country Code: 0044) Destination Mobile number: 0123456789 Send the SMS to: 0044123456789 Country and operators to which SMS can be sent. Please check that the mobile number you are sending the SMS to is under the coverage provided by City Cell in the list: Note: Menu structure varies from handset to handset. Please check your handset manual for precise Menu options Charges • Sending an International SMS costs you only Tk. 2.00 per SMS + VAT • Receiving International SMS is absolutely FREE. • No activation fee is required for availing International SMS. • No need to have ISD connection to avail this service. SMS service must be active to use this service.



Ringtone list: Compatible Handsets:

Nokia 3585, 8280, 8887, and 2280. Cost of Downloading: • Download charge for each Ringtone is Tk. • 1 standard SMS will be charged for sending • Charges are same for both Pre-paid and PostHow to Download Ringtone: Please go the Message option of your Nokia Mobile and follow the below steps: -Select “Messages” and then select “Text Messages” -Select “Create Message”, -Select “Add Number” and then Type the number -Select “Options” then select “Edit Message” and Ringtone Code. For example, to Download the City (Ringtone list), then press “Options”, and then select •

10.00 (plus VAT) the request SMS. paid subscribers. phone by pressing “Menu”

6767 and press “OK”. then write your preferred Cell theme, write NOKR0001 “Send”.

Your message will be sent instantly and you will get the “Message Sent” confirmation. In reply, you will receive the Ringtone within a few seconds. You will see the message “Ringing tone received” on your mobile screen, now press “Option”, select “Playback” to listen to the Ringtone. Press “Quit” going back to the previous menu to save the Ringtone in your phone. Select “Save” and the Ringtone will be saved on your phone. If you do not want to save the Ringtone after listening, just select “Discard”. The phone will ask you for your confirmation to discard the Ringtone, just select “OK” to delete the Ringtone. Setting the downloaded Ringtone as ringer: Press the “Menu” button, then scroll down to select “Profiles”, then select your current or preferred profile, select “Personalize”, then scroll down and select “Ringing tone”, then find out your preferred Ringtone and select it. The phone will show you a confirmation message. Press the “Back” button simultaneously to get back to the main screen. Now you will listen your preferred Ringtone when a call comes. To Download Multiple Ringtones: You can download as many ringtones as you want. Just follow the procedure stated in the “How to Download Ringtone” and other sections. If you find your phone’s memory full after ten (10) downloads, you can always replace the previously downloaded ringtones. Assigning Different Ringtones to Different Contacts:  You can assign different ringtones to different contacts saved in your Nokia phone. Just select any contact (or name), press “Details”, then press “Options”, scroll down to select “Assign tone”, then select any Ringtone. You will see a confirmation on your mobile screen. Press the “Back” button simultaneously to get back to the main screen of your mobile. Starting from that time, whenever that contacts calls your, your phone will play the selected Ringtone that you assigned for that contact. To select another Ringtone for another contact, just follow the same procedure. For example, you want to assign different tones for your different friends. Then you will be able to identify which friend is calling just by hearing the phone ringing. You can also different tones to your parents or family members so that you can easily understand by listening to the Ringtone that someone from your home is calling. 

Dost: SMS Chat Hi there! City Cell brings you dost – the friendly SMS chat service. Now, chat without speaking at all. Find a whole new gang of interesting people waiting to be your dost. Connect, and then let your fingers do the talking. Destination Number: 3678 Tariff: Tk. 1/Msg + VAT To register and chat, follow the following instructions: Customers will be registered through the SMS. Procedure: Customer will type text as: reg.nick Example: reg. Anamika And send it to 3678.

In return Message, he/she will receive the following Message: “You are registered to the dost.” In order to register the information against the Nick, please SMS as: reg. an s l p i a=age, s=sex, l=location, p=profession, and i=interest Example: reg. 25 Male Dhaka student Music Age should consist of two-digit number Location will only the divisions i.e; Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barishal Profession will be considered as: Student, Service, Business, Entrepreneur, teacher, engineer, doctor, IT, Scientist, Chemist, None Interest will be considered as: Music, Movies, Hangout, Stamp, Coins, Antiques, reading, cricket, and sports, football the nick and the information will be saved against the customer’s number. Special Note: if the nick you sent is already registered, you will receive the following message: “The nick has already been used; please register with a new nick.” Incase of invalid information, in reply message he/she will receive: “Invalid information, please follow the specific format or SMS help to 3678.” Campaign Description: • Search for friends: "After registration, you can search for dosts."

Procedure # 01: To search for a nick to chat, SMS as: sh.a* (to get the nick starts with the alphabet a). You will receive random Nicks with a, for example, ‘Anamika’ ,’Arman’ etc The nicks will be separated by coma (,). Each time you send the search mode with a, he/she will receive random nicknames available with a.

Procedure # 02: To search for the newly registered Nicks, SMS as: sh.new In reply message, you will receive the latest 10-15 Nick registered to do.

Procedure # 03: You can search for nicks based on the age information. For example, to search for friends with age of 25 years, SMS as: sh.age.25* You will receive random Nicks with the age of 25, for example, ‘Anamika’,’Arman’ etc

Procedure # 04: You can search for nicks based on the Sex information. For example, to search for a male friend, SMS as: sh.sex.M* The customer will receive random male Nicks, for example, ‘Adnan’, ’Arman’ etc

Procedure # 05:

You can search for nicks based on the Location. For example, to search for nicks of Barishal, SMS as: sh.loc.Barishal* You will receive random Nicks from Barishal, for example, ‘Anamika’, ’Arman’ etc

Procedure # 06: You can search for nicks based on the Profession. To search for teachers, SMS as: sh.prof.teacher* You will receive random Nicks with teaching profession, for example, ‘Anamika’,’Arman’ etc

Procedure # 07: You can search for nicks based on the Interest. To search for nicks with interest in music, SMS as: sh.in.music* You will receive random Nicks with interest in music, for example, ‘Anamika’ ,’Arman’ etc • Know about the Nick: After the random search, you can know about the individual Nick. Just SMS the nick as: nick. For example: Anamika In reply Message, You will receive: “Nick: Anamika, Age: 25, Sex: male, Location: Dhaka.” • Chatting with Nick: To chat with the Nick, simply send the SMS as: Nick. Message Example: Anamika.Hi how r u? The Nick Anamika will receive the following message: “Armaan.Hi How r u?” If Ananmika blocks Armaan, he will receive the following message: “Sorry, you are blocked by the receiver, Message can’t be sent” • Blocking Process: To block a particular Nick, the Message format will be: blk.nick. Example: blk.Armaan • Unblocking Process: To unblock the Nick, the message format will be unblk.nick Example: unblk.Armaan • Changing Nick Process: To Change Nick, the you will send the SMS as: ch.New Nick Example: ch.Oporichita. You will receive the following message: “You new nick has been updated in the dost.” • Canceling the registration of the Nick: To cancel the registration of the nick, the customer will send the SMS as: unreg.Nick Example: unreg.Oporichita • Help: The whole procedure of registration and searching option will be mentioned.  Sports Cricket Every information on the cricketing action around the world is available thu this service. 42

Type your message as: CRIC Send it to: 2525 In return Message, you will get the largest information on Cricket match. Other Service One2One To fix friends and family number, citycell subscribers can make it through this service. To make Friends and Family number one should send as SUBMIT 011 xxxxxx 011 yyyyy. To See current Friends and Family Numbers one should send as VIEW Destination Number for this service is 1111.

 Trump Card Trump Card is the CityCell’s loyalty obsession brought in for the post-paid loyal and privileged customers of CityCell. This card brings the ticket to be privileged with full of unique offers including exclusive discounts and services handpicked to compliment its member’s lifestyle needs. A Trump Card member is entitled to enjoy a maximum of 55% discount facility in more than 322 outlets in Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Kuakata, and Cox’s Bazar. Besides, a Trump Card member will reserve the right to have the most exemption at our premises upon showing off this card. So, Trump & be the winner all the way. Customer who use more than tk 5000 in a year & customer who use more than tk.10, 000 he will get Platinum Card & Gold Card. Gold Card area wise Merchants List Dhaka | Chittagong | Sylhet | Khulna | Rajshahi | Cox's Bazar | Kuakata

Virtual Card Virtual Discount! Actual Gain! V-Card (Virtual Discount Card) is here to offer you a world of attractive discounts. Enjoy this benefit on variety of products and services only through City Cell SMS – without any card at all! Send SMS the following way and enjoy the facilitates showing the return SMS to the respective outlet counters. How to avail the facility: Simply SMS “cvc<space>keyword” to 2525. In return, get an SMS with the discount and complementary details available on that outlet. For Example, to receive discount from Seagull Hotel, Cox’s Bazar, just type “cvc seagull” and send it to 2525. You will receive the following message via return SMS: “U r entitled to rcv 55% discount on Off-Peak(April-Sept) 30% discount on Peak(Oct-Mar) on Room rent and services @ Seagull, this coupon is valid till 3/12/2005” Enjoy the discount showing the SMS to the outlet counter within the valid date mentioned in the SMS. Notes: - SMS charge applicable - Please see the merchant list and keywords for details - In case of special discount campaign running in a specific outlet, the V-card will not be bundled with that offer. 

Voice Based Information Services

All of your Voice Based Information Services at a Glance FoodFone (location based)

*101

FireFone (location based)

*911

PolicePhone (location based)

*999

MediPhone (location based)

*505

Automobile workshop (location based)

*666

Flower shop (location based)

*404

NTV NewsPhone

*777

Channel I NewsPhone

*444

ATN Bangla NewsPhone

*333

WeatherPhone

*122

EventsPhone

*123

AirPhone

*124

RailPhone

*125

Exchange RatePhone

*126

HoroscopePhone

*127

PrayerPhone

*786

Voice Mail Services Never miss any important calls and messages with CityCell VMS. Whenever you cannot answer a call or need to temporarily switch off your phone, people can still leave a message for you in your voice mailbox. You can listen to your messages whenever it is convenient for you and get back to the caller later. How to do it? Dial *71112 to activate VMS. Dial *710 to deactivate VMS You can even record your own greeting. It’s just like having an answering machine on your mobile phone! Setting up your configuration Dial 112. You will hear an automated message asking you to enter your password. Press 9999#. This is the default password. If you have changed it then press your own password followed by the pound (#) key. At this point, you will be given with three options: To Send Messages, press “0” To Change Configuration, press “3” To listen to the Bulletin Information, press “9” To Send Message (by pressing 0 in the main menu): You will be requested to record your message after a short tone. Please record your message and when you finish, please press the Pound (#) key. The IVR will ask you to press 1 if you are satisfied with your recording. Else you will be requested to do the followings: To Listen to the recorded message, press “2” To Re-record, press “3” To cancel the recording, press “*” Pressing the “*” key will take you back to the menu. If you are satisfied with your recording by pressing “1”, then you will be asked to enter the destination number followed by the Pound (#) key. Afterwards, the IVR will inform you about the delivery status of the voice message. You will also be given option to send the same message to multiple persons. A point to remember that, you do not need to insert zero (0) before the number. (Example: enter 11121121, not 011121121.) To Change Configuration (by pressing 3 in the main menu): To change Password, press “1” If you select to change password, the IVR will request you to enter your new password followed by the pound (#) key. You will be again requested to enter your new password for

confirmation. Please remember that, the password must be a 4 digit one. To select Language, press “2” If you select it, the IVR will request you to press “1” for Bangla, and “2” for English. To record your Greetings, press “3” If you select it, the IVR will request you to record your greeting after a short tone. The IVR will take you through a reconfirmation process by replaying your message. To enable your service, press “4” To disable your service, press “5” To return to the main menu, press “*” Press the star (*) key to return to the main menu. Listen and save messages Press 2 to listen to saved messages. Press 1 to listen to new messages: If you have more than one message, you have to either delete or save the previous message to listen to the next message. A message box can store up to 18 messages. Once the message box is full, you need to delete some messages in order to accept new messages. Press 6 to forward a message: Step 1- Press destination number followed by the pound (#) key. Please, do not enter (0) before the number. Press 7 to delete the message. Press 8 to reply to the message. Press 9 to save the message. Press 5 to listen to envelope information: Envelope information gives you the phone number, date, and time of the message received 

New Content Services (V.ROOM)

City Cell, Impress Tele Film Ltd (Channel-i), and System Solutions & Development Technologies Ltd (SSD Tech) have recently signed an Agreement to provide video contents through V.ROOM, City Cell's one-button WAP Portal Service. Through V.ROOM, only City Cell Customers will get one-button access to the colorful world of video clips, wallpapers, animation, polyphonic ringtones, true tones, downloadable games, and various types of information. Under the agreement, Channel-i will provide clips of News, Headline News, Breaking News, Side News, "Onnorokom Khobor", event-based clips like Lux - Channel i Superstar participants' clips, and other infotainment clips as the video content for V.ROOM.SSD Tech will provide all technical support. Mr. Chye Hoon Pin, CEO, CityCell, Mr. Faridur Reza Shagor Managing Director, Impress Tele Film Limited (Channel-i), and Mr. Mahbubul Matin, CEO, SSD Tech, signed the Agreement on behalf of their respective organizations. Other senior officials of all the organizations were also present at the occasion.

CHAPTER 05 Special Offer/ New Package City cell giving sort of new offer taking new benefits. These offer help to customer & retain the existing customers. The offers are

attract potential

New Offer/ Package

 25 paisa. The alap super subscriber enjoying the offer from 11pm to 8am at the any

citycell number. The validity of this offer till 31 october. Other prepaid subscriber such as – alap super plus - Hello 0123 - Alap classic - Professional package - City cell premium - Supreme - Amar phone Enjoying the offer from 12am to 6am at the any city cell number. The validity of this offer till 31 October.

 Alap Classic (alap A, Alap 24 now automatically has alapClassic)

converted in to subscribers enjoying TnT incoming totally free.

- Enjoy economy rate to call at 25 countries. - From any package one can transfer in to this package (condition apply)

 Amar phone & jono phone Subscriber enjoying TnT incoming first 3min. free. From the 4 th min the charge will be tk. 2.30 (no pluse), from the 5th min. charge tk. 2.30 (15 sec. pluse)

 Hello 0123 A post-paid connection that offers exactly what you need. Always more. Never less. And, it's just the beginning More Incoming • All incoming FREE, including BTTB • Incoming facility for 6 months even after credit limit is exhausted More Outgoing • No Line Rent • Lowest FnF call rates - Tk 0.75/min to two City Cell numbers and Tk 1.50/min to any one other operator number • Economy ISD call rates to 25 countries • Flat call rate on Fridays to any mobile number And Even More One button service: Free WAP content download till 31st December '06 (Nokia 3155 & Nokia 6235) • Tk 1500 bonus refund after one year Always more. Never less •

Minimum Talk time: Tk 200/month* Call Type

Call Rate Tk/Minute

Peak (8 AM - 8 PM) Off Peak (8 PM -8 AM) BTTB (Local)+NWD+ISD 3.00 + BTTB Charges 2.00 + BTTB Charges Outgoing City Cell Mobile 2.00 1.00 (30 SecOther Mobile 3.00 2.00 pulse) 2 City Cell FnF numbers Tk. 0.75 1 Other Operator FnF number Tk. 1.50 On Fridays (to any operator) Tk. 1.60 Incoming BTTB Free Mobile Free VAT applicable *for first six months only; Tk 200/month line rent, thereafter

One-button WAP content download service: Video clips, wallpapers, animation, polyphonic ringtones, true tones, games, news Economy ISD call rates: Up to 70% Security Deposit: Tk 1000 required for ISD facility Credit Limite: Tk. 1200 + Security deposit amount (if any) Migration 'Shabar Phone' customers will be migrated automatically. To migrate from 'City Cell Premium', type 'supreme' and send to 1111 (no migration charge) Registration of FnF numbers: • For 2 City Cell FnF numbers: Type - FNF <space> 011XXXXXXXX <space> 011XXXXXXXX and send sms to 1111 • For 1 other operator FnF number: Type - OFNF <space> 011XXXXXXXXX and send sms to 1111

•

Package Price (Connection + Handset)

Huawei Tk. 3,499

506

Samsung SCH - S109

Nokia

Tk. 3,499

Tk. 6,499

2255

Condi tions apply



CHAPTER 06  CARRIER PROGRAM 50

Prepaid PCO

Tracking No. Password

Welcome to the CityCell Online Job Application System. This Online Application System allows you to apply online for any vacant position at CityCell. To apply, please complete the Application Form and submit it online. Before you apply, you are requested to read and acknowledge CityCell's Recruitment Procedure. Also, if you are applying for any particular position, please read the Job Details of that particular job. Please note that if you have applied for a position at CityCell before through the Online Application System, you do not have to complete the Application Form for a second time. To apply again or to update/edit your resume, enter your Application Tracking number and your password.

PREFERENCE ..FOR ..ANY ..PARTICULAR.. WORK ..AREA .AT .CITYC (You can select multiple options) Customer Care Billing Marketing/Sales Engineering Human Resources IT Finance Other