From the Conduct Commissioner Overview of the LPCC annual report

Overview of the LPCC Annual Report

GREG MAY, LEGAL PROFESSION CONDUCT COMMISSIONER

Irecently presented my annual report for the fi nancial year ended 30 June 2021 to the Attorney-General and the Chief Justice. Once the Attorney has tabled it in Parliament, it will be available on my website (at lpcc.sa.gov.au).

In the expectation that not everyone in the profession will spend as much time as they should reading my annual report, I thought I should just take this opportunity to mention a few things that are highlighted in the report that are in my view particularly relevant and important.

From 1 November 2020, complainants have had to pay a fee of $110 (including GST) before I will consider their complaint. There are though a number of circumstances in which I will, or may, waive the payment of that fee.

The introduction of that fee paying regime has in my view been the main, if not the sole, reason for complaint numbers reducing from over 500 on average per year to just over 400 in 202021. And I now expect complaint numbers from now on will be less than 400 per year.

The reduction in complaint numbers has enabled me to reduce my staff numbers without impacting too much on the way in which we deal with complaints. The expense incurred in running my offi ce has reduced from $4.3m in 2017-18 to just under $4m in 2020-21, and my budget for this current fi nancial year is just over $3.6m.

During 2020-21, I made 45 fi ndings of misconduct – 33 of unsatisfactory professional conduct and 12 of professional misconduct. I also laid 2 charges against 1 practitioner in the Legal Practitioners Disciplinary Tribunal.

That number of fi ndings of misconduct is considerably higher than in previous years. In 2019-20, I made 31 such fi ndings and also laid charges against 4 practitioners). In 2018-19 it was 22 fi ndings and 8 charges, and in 2017-18 it was 21 fi ndings and 7 charges.

A signifi cant contributor to the increased number of misconduct fi ndings was my fi ndings in relation to practitioners who had failed to comply with their costs disclosure obligations under Schedule 3 of the Legal Practitioners Act (Act). There were 8 such fi ndings during 2020-21. I refer the profession to my article about those obligations and the way I view them in the April 2020 edition of the Bulletin.

It is also perhaps worth me summarising the conduct that resulted in my other misconduct fi ndings in 2020-21: • a lack of courtesy in correspondence; • failing to pay superannuation for the fi rm’s employees; • using a costs agreement that was legally incorrect and potentially misleading in relation to the fi rm’s entitlement to increase its costs if the client complained about its fees or asked for an itemised account; • having a confl ict when advising a client who had a number of different capacities in relation to a deceased estate; • misleading a client as to whether a judgment debt had been obtained in recovery proceedings; • threatening action against another party without having instructions to do so; • failing to act on a client’s instructions in a suffi ciently timely fashion, which led to the client terminating the fi rm’s instructions – and then billing the client for the work that was done (despite it being of no use to the client) and fi ling a credit default entry when the bill wasn’t paid; • failing to administer and distribute a deceased estate in a timely fashion; • providing mortgage fi nancing services in contravention of the Act; • commencing to practice as an

Incorporated Legal Practice without giving notices required under the Act; • acting for two executors of an estate, and then acting for one against the other despite then having confi dential information about the other; • having direct contact with the client of another practitioner, in breach of the

ASCRs; • allowing a client to view certain documents despite a court order requiring them to be destroyed; • preparing a revocation of a Power of

Attorney and a new Power of Attorney without having obtained instructions direct from the client to do so or assessing her capacity; • misinterpreting a Will, maintaining that incorrect interpretation despite viewing advice to the contrary, and charging for that incorrect work; • charging a fi xed fee up front for certain work that was to be done, and then not doing it; • obtaining a report for a client without instructions to do so, and without fi rst obtaining a fee estimate; • failing to resolve an outstanding trust account balance within a reasonable time; • failing to progress a client’s claim within a reasonable time; • failing to comply with undertakings given to the Law Society as part of a

“low income fee earner” application; • failing to comply with Court orders and to appear at hearings; • failing to comply with various employment obligations; • failing to comply with my orders; • in relation to an estate of which the practitioner was the executor, charging fees without being authorised to do so, charging for travel expenses without being entitled to do so, breaching fi duciary duties to the benefi ciaries, and failing to maintain adequate records of instructions; • backdating a letter, misleading the other party about it, and blaming a junior employee for the “need” to do so; • failing to maintain a trust account despite receiving trust money; and • failing to administer an estate in a timely fashion. B