Âť INTERVIEW
Rajesh Ganesan, Vice President, ManageEngine discusses the importance of ITSM in the era of remote working
Rajesh Ganesan Vice President, ManageEngine
THE PRIMACY OF ITSM Discuss the challenges organizations face in terms of network management due to more people working remotely? There are various challenges that organizations are facing during this pandemic in terms of network management, as employees embrace remote working and as the internet traffic continues to rise. Organizations need to monitor the essential network elements and critical IT applications that are necessary to sustain an uninterrupted business service delivery. VPN: Since employees are now connected to the company's network through
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VPNs, monitoring these connections and their bandwidth is crucial. Firewall restrictions on the number of VPN connections and the peak hour utilization also need to be critically monitored. Network security: Lack of a secure corporate network and BYOD adoption exposes employee devices to a lot of network security threats and malware. Firewall security log analysis and user activity monitoring can help identify such remote issues that can infiltrate the corporate network and attack other devices. Network configuration changes: The se-
CXO DX / OCTOBER 2020
curity exposure of the corporate network could also increase without updated network compliance protocols. Since remote working already poses a security risk from an employee perspective, it would be prudent to enforce strict network compliance protocols and back up device configuration changes consistently. Server resource utilization: Monitor memory, CPU and disk utilization parameters of physical and virtual servers to make sure critical services and applications have adequate resources to process and deliver incoming user requests. Automate troubleshooting tasks such as start/ stop/restart for individual instances. Application response time: End user facing applications have to deliver a seamless user experience, even while processing
