WHERE'S THE CONNECTION?
The IT INFRASTRUCTURE LIBRARY and IT SERVICE MANAGEMENT principles have long been aligned, but the connection is often blurred as different organizations treat the two differently based on their specific needs. The issue here is that ITIL is a best practices framework, not a standard, and ITSM is an operational strategy, not a rigid methodology. ITSM plans are typically based on ITIL, but companies have freedom to pick and choose how they intersect. HERE ARE A FEW TRIED-AND-TRUE PRINCIPLES:
ITIL ISN'T GOSPEL
ITSM ISN'T EXCLUSIVE
Use the best practices where they make sense for your organization, but feel free to deviate as circumstances dictate.
Putting ITSM philosophies into place doesn't mean you can't explore DevOps and other innovative IT methodologies for specific functions.
ITIL GUIDES ITSM ITIL defines processes and procedures to ensure stability as organizations implement ITSM programs like incident, problem and change management.
ITSM IS FLEXIBLE 80 percent of CIOs responding to a Fruition Partners survey said they vary their ITSM practices for cloud systems from what they do in-house.
ITIL AND ITSM ARE A TEAM
Use ITIL and ITSM in concert with one another to provide stability and reliability while maintaining freedom to innovate.
The days of organizations rigidly following ITIL like a step-by-step guide to ITSM are falling to the wayside, but there are still plenty of useful connecting points between the two.
Sources: https://fruitionpartners.eu/blog/2016/07/28/cio-survey-reveals-itsmmaturity-cloud-improves-33-still-long-way-go/