Personal Portfolio: Eduardo Castro MAY 2021
“We cannot solve our problems with the same thinking we used when we created them”
ALBERT EINSTEIN
E.Castro: My Expertise
Main IT Challenges – My View
E.Castro: My Strengths Eduardo Castro Key Strengths ▪ ▪ ▪ ▪ ▪
https://ortalent.com/
Inquisitive / Wide Perspective Networking / Inspirational Experimenter / Taking Calculated Risks Multi-Tasking / Ingenious Reflexive / Intuitive
https://www.kornferry.com/
Experience Working in Business Transformation Projects with Major Consulting Firms
Experience Managing Projects with World Class Suppliers
E.Castro: Work History ▪ ▪ ▪ ▪
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E.Castro: Main Achievements Billing Claims 70% Reduction MIC-SAL
Truck Rolls Reduction MIC-SAL
Case Mgmt. in Siebel MIC-SAL
E-Signature Paperless Contracts MIC-SAL
Outage Mgmt. Design MIC-SAL
Mobile Money Integrated Platform Cable & Wireless
Prepaid TV Satellite Cable & Wireless
Activation Process MIC-SAL
15% YOY Opex Reduction Prepaid TV Standardization Period Satellite AMX – CAM AMX – CAM Y2K – OSS/BSS/ERP Systems Swap Out Orange-SAL
Data Center Design, Build & Relocate
eCare Operations Model MIC -LATAM
Digital Care MIC LATAM
Content Mgmt. Framework MIC -LATAM
IT Security OCDM Function Data Warehouse AMX-CAM / MIC-TZ Cable & Wireless ITOC Performance Management MIC-Tanzania
Credit Cards Switch SWIFT Integration
IP LAN/WAN
Y2K Project Leader
Omnichannel Care & Digital Journeys Digital Protocol & Policies First Response Time: - 70% Net Promoter Score: +11 point Cost per Transaction: - 50% COVID Crisis Management Operational Framework
Mule ESB Field Service Real Time Analytics Middleware Management & Campaigns Cable & Wireless Cable & Wireless Cable & Wireless
In-House Oracle Fusion Data Warehouse Middleware MIC-Tanzania MIC-Tanzania
Smooth Billing Operations Sustained Availability Five Countries (1.6 B USD) Above 99.9% - Prepaid AMX – CAM AMX – CAM
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IT Excellence Centers AMX-CAM
Data Center Consolidation MIC-Tanzania Data Centers SAL / GT / CR Orange & AMX
Roaming Testing Probes CW-Caribean+Panama SAP - ERP Consolidation AMX – CAM
Initial Public Offering Technical Files
Point-Multipoint RAN
ERP Implementation
Eduardo Castro: Some Achievements and Innovations - Detailed
Online Campaign Manager - Panama Original Scope: Launching an online platform for sensing Customers behavior and triggering instant messages and promotions.
Innovation (2015): Designing and implementing an independent catalog for promotions and offers. Achievements: ▪ Project executed on-time. ▪ Implementing an open source ESB. ▪ Integration of: ✓ Legacy billing system. ✓ Prepaid System. ✓ HLR & Network Probes. ✓ High performance rules engine.
Network Network Probes Probes
Prepaid Platform E//
Network Network Probes Probes
Network Network Probes Probes
HLR E//
Huawei Promotions Engine
Mule ESB
Offers Catalog
Postpaid Billing
Mobile Money Eco System: Panama Original Scope: Platform designed for standalone operation. Innovation (2014): Expanding the original concept to integrate National ID Registry and retail partners to the mobile wallet platform. Achievements: 1. Direct Fund Transfers from any bank (2 way). 2. Direct Payments to: • Metro & Buses • Toll Ways • Retail Chains
Data Center Consolidation: Tanzania
This was a small sized project developed in 2013, but an interesting achievement was coordinating all logistic and technical aspects for dismantling all server rooms and consolidating everything over a single night, minimizing service disruption
IT Operations & Support Outsourcing - Africa
IT Operations Centre ✓ Corporate initiative including all African operations to provide 7x24 IT support. ✓ Local and Centralized teams. ✓ Contract Assigned to Tech Mahindra (2012)
Level 3 Support ✓ Centralizing Level 3 support and developments for standardized applications. ✓ Off shore team. ✓ Contract assigned to WIPRO (2012).
Establishing a Performance Management Schema for controlling the Assigned Suppliers
IT Security Framework - Africa ISO 27001/2 Project (2011-2012) MODULE 1 GAP Analysis & Current State Assessment
Security Assessment & Penetration Test Vulnerabilities Found
Mitigation Plan
MODULE 2 Security Baselining
MODULE 3 Information Risk Assessment
Network: ✓ Segmentation (IT / Technical / MFS). ✓ IPS’s for MFS. ✓ Centralized Management of Security Devices (Firewalls, VPN’s).
MODULE 4 Security Framework Development
Implemented Tools: ✓ Websense: internet access control. ✓ Observe IT for MFS & Ericsson. ✓ AD Manager, Iron Port, GFI, Sophos, Trend Micro.
Implementing the IT Security Framework & Function for 6 African Countries
Prepaid TV Eco System – Central America Business Objective: Launching a Prepaid Satellite TV System for ▪ Claro Central America – 2008 ▪ Cable & Wireless Panama - 2014 Innovation: Designing a solution for reutilizing the existing mobile services prepaid platform (Claro: Tecnotree – CWP: Ericsson), reducing the amount of the required investment. Achievements: ▪ Reducing deployment period. ▪ Avoiding Capex required for a specialized Prepaid TV charging system. ▪ Reducing operational costs.
Nagra CAS
Intraway Provisioning Prepaid Platform E// - Tecnomen
Excellence Centers in Central America: 5 Countries Business Objective: Optimizing operational costs, improving efficiency, quality and control environment.
Highlight: Jointly initiative between regional areas of Finance and Information Technology. Achievements: ▪ 15% YOY Opex reduction during consolidation period. ▪ Minimizing billing errors. ▪ Reducing Time to Market. ▪ Availability Above 99.9%
ERP & Financial Systems
Guatemala
SAP
Prepaid Charging for CAM El Salvador
Tecnotree
Information Security El Salvador
ISO
Enterprise Architecture El Salvador
IT CAM
Mobile Billing for CAM
El Salvador
BSCS - Sixbell
Wireline Billing for HN & NI Honduras
Open Flex
Project Management for CAM El Salvador
PMO
Billing Operations for CAM El Salvador
Finance
Convergent Private Networks for B2B: 5 Countries
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