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case study University of Liverpool Case Study
University of Liverpool Case Study
University of Liverpool Case Study In December 2011, Integral began working for the University of Liverpool on their Term Maintenance Contract. One of the UK’s original “red brick” Universities, established in 1881, The University of Liverpool is a teaching and research institution mainly based in Liverpool City Centre, with over 20,500 students attending the University. As part of the four year contract, Integral provide Planned and Reactive Mechanical, Electrical and Building Fabric Maintenance services to the University Estate, which is 5 million square feet, as well as Special Project Support. In particular Integral maintain: • The University Residences • Academic Buildings • Leahurst Vet Station & Ness Botanical Gardens Integral delivers its various mechanical, electrical and fabric services through a dedicated team of maintenance and specialist support engineers plus local supply chain partners. This team is controlled and managed by our Operation Management Team that comprises of one Contract Manager, Dave Bell supplemented by a Contract Supervisor and 17 site inducted/security vetted Maintenance Technicians. The key benefits we provide to the University are: Smooth Transition: 17 Engineers and Administrative staff joined Integral following a TUPE transfer and through a detailed and carefully planned mobilisation period of four weeks, ensured a seamless transition to Integral. Local Supply Chain: Integral have an extensive, varied and long standing supply chain in the Merseyside Region, thus supporting the local economy. Extensive Self Delivery: As well as the dedicated contract engineers, Integral have over one hundred and forty engineers in the North West. A strong self delivery ethos and less reliance on sub-contractors, mean that we are able to manage cost and service more effectively and deliver greater accountability and more effective management to the contract. Online Support: Integral have set up a dedicated web-based portal (pictured) to enable the University of Liverpool to interface directly with our own IT system (Vixensoft), whereby they can access a full suite of management information about the delivery of the contract. This system is extremely versatile and has a number of bespoke options, some of these include: reports can be provided on an individual site basis for planned maintenance carried out, reactive calls and results, estimated time versus actual, trend reports on reactive maintenance, call out response times and performance charts, and month by month expenditure, all this information can be viewed on a real-time basis. Steve Dickson, Director, Facilities Management , University of Liverpool: “Facilities Management is committed to delivering service excellence. We welcome Integral on board as our term contract partner and look forward to working with them on our journey of continuing service improvement. Integral have demonstrated through the tender process that they understand the meaning of a true partnership approach and that will serve us well moving forward.”
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Reference Details Client: Contact Name: Contact Address: Contact Email: Telephone Number: Project Value: Length of contract:
University of Liverpool Mr Martin Foster Bedford House, Oxford Street, Liverpool L69 7ZP martin.foster@liv.ac.uk 0151 794 2181 Approx: £3,240,000 per annum (inc Projects) December 2011, 4 years
Warrington Office 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY Tel: 01925 847700 Company Registration No. 5307588
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