The world’s most innovative cloud-based wellness management software
Upgrade to superior Spa Management with Book4Time
Hotels & Resorts
Day Spas
Casinos
Beauty
+1 905 752 2588 | sales@book4time.com | book4time.com
APPOINTMENT BOOKING
Book Appointments Online
Group Bookings
Activities and Classes
Connect with your guests at any time or place with our customizable Online Booking platform, or build your own online booking guest experience.
Use our booking wizard to quickly schedule large groups and corporate events. Allow groups to check in under a single reservation.
Easily schedule classes for fitness, yoga or other activities at the front desk or let your clients book online.
Central Reservations
Build your Own Experience
Mobile Apps
Increase efficiency and ensure a consistent customer experience with a single reservation that links guest appointments across multiple visits.
Feel adventurous? Create your own branded online booking experience or a mobile app for your spa with our API – the possibilities are endless.
Allow guests to book treatments, manage preferences and see your promotions from their mobile device.
Centralize your appointment scheduling system, keep a real-time record of all appointments, and make it easy for staff and guests to identify availability.
GUEST EXPERIENCE
Alerts and Auditing
Central Guest Profiling
Customer Trends & Analysis
Automatic alerts inform your staff of new guests and guest preferences, including special notes on conversation topics and therapist preferences.
Provide the highest level of guest experience across locations with a central guest profile. Provide staff quick access to your customer’s buying preferences.
Analyze customer buying trends, preferences, retail purchases, and customer demographics for all your locations independently or together.
Notes and Document Tracking
Personalized Preferences
Surveys and Feedback
Services can be tailored to the needs of your guests. Ensure staff members at all locations are always connected to information about your guests.
Quick access to guest preferences with therapist notes ensure you are always providing the correct treatments and best experience at your spa.
Gain feedback on customer experiences and remind them you care with our guest surveys. Solicit feedback after every visit or at your own intervals.
Improving guest experience helps to retain clients, build new revenue and increase brand image. Manage profiles, purchases and customer activity across all your locations allowing your spa business to personalize each visit.
BUSINESS INTELLIGENCE & REPORTING
Packages & Series
Memberships
Gift Cards
Promote multi-treatment spa day packages and series to increase retention and capture new business.
Increase guest retention with a centralized membership program.
Improve market penetration by creating, selling, and managing your own gift card program across all your locations.
Turn-Away Tracking
Yield Management
Loyalty & Points
Improve your organizational and staffing efficiency by tracking why you had to turn away business.
Maximize peak period utilization and drive traffic during slow periods with a central management tool
Encourage return visits with loyalty points and client referral incentive programs.
Surveys and Feedback
Inter-Company Transfers Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.
Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys.
Centrally manage and automate your business processes and best practices. Track KPIs with live dashboards. Forecast revenues and discover trends with over 200 reports on sales performance and financial reporting.
MARKETING AND RETENTION
Packages & Series
Memberships
Gift Cards
Promote multi-treatment spa day packages and series to increase retention and capture new business.
Increase guest retention with a centralized membership program.
Improve market penetration by creating, selling, and managing your own gift card program across all your locations.
Turn-Away Tracking
Yield Management
Loyalty & Points
Improve your organizational and staffing efficiency by tracking why you had to turn away business.
Maximize peak period utilization and drive traffic during slow periods with a central management tool
Encourage return visits with loyalty points and client referral incentive programs.
Surveys and Feedback Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys.
Crease guest acquisition and retention by offering referral incentives, loyalty points, gift cards and spa packages. Yield management tools and turn-away tracking allow your business to be more agile with appointment booking and increase revenue.
Inter-Company Transfers Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.
INVENTORY MANAGEMENT
Auditing and Adjustments
Inventory Tracking
Vendor Worksheets
Efficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.
Centrally track and view balances of inventory across all your locations with a single cloud-powered online tool.
Improve productivity by preparing reusable purchase order templates to automatically restock your retail products.
Vendor Management
Purchasing and Receiving
Centrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.
Track purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.
Centrally manage inventory for all your spa locations, perform hand counts of physical inventory, and track inter-company transfers. Restock your retail products by preparing reusable purchase order templates while centrally maintaining vendor records.
REVENUE MANAGEMENT
Point of Sale (POS)
Credit Card Processing
Membership Billing
Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS, quick check-out, and emailed receipts.
Accept and process credit cards with your preferred processor, or streamline your payments with our integrated payment solution.
Automatically process membership dues on a monthly schedule or at your own customized interval.
Points and Loyalty Programs
Room and House Charges
Compliance
Centrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.
Easily integrate your hotel PMS and process room charges in realtime. Optionally, transfer all spa revenue to your hotel system.
Ensure full compliance with audit requirements and reporting regulations in over 50 countries, including fiscal printing and e-invoicing.
Inefficiencies in operational activities Inefficiencies in operational activities such as payment processing, such as payment processing, collecting membership dues collecting membership and and loyalty program dues management loyalty management can program cause diminished profitcan cause diminished profit or revenue. or revenue. Streamline your business and payments all in one place.
Inpiring
Innovation
Your front desk that never sleeps
Provide the best guest experience, don’t miss another opportunity, maximize your revenue.
+1 905-752-2588 l sales@book4time.com l book4time.com