Spa Business Insider Issue 352

Page 1

spa business insider Jobs start on page 27

21 AUGUST – 03 SEPTEMBER ISSUE 352

A SPA BUSINESS PUBLICATION

Sky Lagoon planned for Reykjavik Attractions and hospitality brand, Pursuit, has unveiled plans to develop a premium ocean-front geothermal lagoon in Iceland – named Sky Lagoon. The destination's multi-sensory oasis will feature cold pool and sauna experiences, as well as an unobstructed 70-metre (230 ft) ocean-side infinity-edge lagoon, designed to produce a visual effect that blends it with the sea. Located in Kársnes Harbour, just minutes from Reykjavik city centre, the destination will offer expansive ocean vistas enhanced by sunsets and Northern Lights. ■■ The destination is set to open in Q2 2021

Additional amenities will include an in-lagoon bar, dining

“Iceland is one of those authentic

experience and retail offerings.

and remarkable places that has

Scheduled to open in Q2 2021, construction has already begun on the

the power to excite and inspire,”

destination. It will be in competition

said David Barry, Pursuit president.

with the Blue Lagoon, which is around

"We’re thrilled to grow our collection

40 minutes drive-time away and

of travel experiences in Iceland.”

welcomes 2mn visitors a year.

MORE: http://lei.sr/S2c8R_B

NEWS

Aidia Studio's idea is in the concept design stage

David Barry

RESEARCH

Desert safari lodges to offer stargazing retreat

OPINION

What are the physical benefits of hydrotherapy?

p6

Research review highlights key health effects

Iceland is a remarkable place which has the power to inspire

p12

"Local markets are more important than ever" Emma Darby, Resense COO, talks reopening

p16


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spa people GWI interviews Nicola Finley about inequality in wellness for PositivelyWell Q&A series

D

r Nicola Finley, doctor

socio-economic background

and integrative medicine

and there is diversity – in terms

practitioner at Canyon

of race, gender, body type,

Ranch, Tucson, spoke with

age or disability,” she said.

GWI’s VP of research and

In general, she believes

forecasting, Beth McGroarty,

communities of colour

for the latest instalment of the

embrace a more integrative

PositivelyWell Q&A series.

concept of health – not just

Finley focused on

traditional medicine, but

inequality in wellness for

also a greater openness to

communities, looked at how

alternative approaches.

the industry serves women

However, she highlighted

of colour and shed more light

that the narrative around

on the black community’s

wellness needs to change ■■ Dr Finley is an integrative medicine practitioner at Canyon Ranch

concept of wellness. According to Finley, many

for these communities to truly embrace it. More people

Places are more welcoming when everyone is not the same race, age or body type

people of colour haven't felt seen or valued by the wellness industry.

of colour would explore wellness if they didn’t see it as a luxury, but instead

They may feel unwelcome

as an important way of

in the sector because it’s so

has neglected to embrace the

“Places are more welcoming

homogenous, she says – to

profitable market represented

when everyone is not the same

with self-care practices.

the point where the industry

by black and Latina women.

race, age, body type and/or

MORE: http://lei.sr/c5p4K_B

taking care of themselves

Jennifer Young launches free cancer awareness training to instil confidence in therapists

C

ancer touch training specialist, Jennifer Young, has created a free Cancer

Therapists will gain an understanding in how to treat guests in a way that will add the most benefit to them

Awareness Qualification to

PHOTO:TOM GRIFFITHS

■■ Jennifer Young has previously created 16 oncology touch therapy qualifications

aid therapists and health

the science of treatments

how to treat in a way that will

practitioners providing touch

and the biological drivers

add the most benefit to the

treatments to anyone with

of resulting side-effects.

client,” explained Young.

or recovering from cancer. introductory qualification is

clients appropriately and with

oncology touch therapy

designed to help therapists

confidence when they visit.

qualifications which are

from the spa, beauty, holistic,

“By going through this

offered at 70 UK spas. She

wellness and aesthetics

training, therapists get a

is also founded Defiant

industries to welcome

foundation understanding

Beauty – a specialist skincare

those affected by cancer.

in the knowledge of how

range to help soothe the

cancer can affect the body,

effects of cancer treatment.

the questions to ask and

MORE: http://lei.sr/w7V6T_B

Attendees will learn more

www.spabusiness.com

Young has previously authored 16 accredited

about cancer’s biology,

4

The goal of the course is to empower therapists to treat

The accredited and certified

©Cybertrek Ltd 2020

SBinsider ISSUE 352


spa business insider CONTENTS ISSUE 352 04

People

06

News

08

News

12

Spa insights

21

Supplier news

■■ Clive McNish previously worked at Kamalaya Wellness Resort

I know Clive's industry experience will bring meaningful contributions to our upcoming projects

Clive McNish returns to GOCO as group operations director

G

OCO Hospitality has

McNish served for four years

announced that Clive

as wellness director and

McNish is returning

GM at the Thai resort.

to the company to assume

McNish’s new role as group

the new position of group

operations director will have

director - operations.

him apply his operational

McNish first worked for

experience to ensure the

GOCO in 2014, when he

successful opening, operation

joined as GM of GOCO

and management of all

Retreat Niutuo in Beijing,

GOCO Hospitality-branded

China, before becoming the

spas and retreats.

company’s corporate GM and

“I really enjoy working with

then assuming the GM role at

Clive and know his industry

Glen Ivy Hot Springs in 2016.

experience, combined with

After nearly four years at

over 20 years in management

Glen Ivy, McNish returned to

positions, will bring meaningful

Thailand to re-adopt his role

contributions to our upcoming

as GM at Kamalaya Wellness

projects,” said Ingo Schweder,

Resort in Koh Samui, Thailand.

GOCO CEO and founder.

Prior to his career at GOCO,

MORE: http://lei.sr/r9C6y_B

SBinsider ISSUE 352

©Cybertrek Ltd 2020

GWI interviews Nicola Finley about inequality in wellness for PositivelyWell Q&A series, Jennifer Young launches free cancer awareness training to instil confidence in therapists and Clive McNish returns to GOCO as group operations director

New desert safari lodges mimic cacti species, The Headland unveils £10m beachfront hydrotherapy centre, Six Senses to cut all plastic by 2022 and GWI reveals board appointment

Historic hot springs to become wellness retreat, Sustainable Spa Association announces official launch, new PPE requirements for facial treatments and Nobu set to open second London hotel in November

New research review proves hydrotherapy acts as both preventative and complementary health treatment and Resense COO, Emma Darby, talks about keeping business moving during COVID-19

The latest in products and innovation from Sothys, Halotherapy Solutions and Bryte

Sign up to Spa Business insider: Online: www.leisuresubs.com Email: subs@leisuremedia.com Tel: +44 (0)1462 471930 Annual subscriptions: International £114, UK £80 and UK students £42 @spabusinessmag Read Spa Business and Spa Business insider free online: www.spabusiness.com/archive www.spabusiness.com

5


spa & wellness news DESIGN

New desert safari lodges mimic cacti Mexican design firm, Aidia

shelter the interior, drawing

Studio, has unveiled plans for

inspiration from several

a complex of 25 luxury hotel

cacti species which have

pods with dynamic exterior

thick outer skins, foldings

fins, located in the Rub’ al

and fins to control heat.

Khali Desert in Abu Dhabi. Called the Oculus, the

This outer layer can morph into different configurations

pods consist of a double-

depending on the time of

glazed dome encasing a

the day, climate and needs

luxury hotel room, with an

of users, and also folds

exterior set of dynamic

downwards to give a clear

fins which move to create

view for stargazing.

shade throughout the day,

According to Rodriguez-

giving temperature control,

Leal: “The design goal is to

camouflage and privacy.

improve the environmental

Aidia designers Rolando Rodriguez-Leal and Natalia Wrzask acted as lead

■■ The lodges could be used for a desert wellness retreat

performance of the building via self-shading.” The studio is also

architects for the project

planning to anchor the

which is currently in the

complex with four large

concept design stage.

pods, housing a reception,

The goal is to improve environmental performance

restaurant and kitchen.

Rolando Rodriguez-Leal

The 60 panels create a dense structure to

MORE: http://lei.sr/E9R2r_B

INVESTMENT

The Headland unveils £10m beachfront hydrotherapy centre A new £10m (€11,1m, US$13) wellbeing and swimming centre has opened at Cornwall’s only double five-star hotel – The Headland. Lilly Lewarne Architects designed the

■■ The facility features six indoor and outdoor pools

new Aqua Club at the beachfront hotel, which includes six pools, a sun terrace

an indoor hydrotherapy pool and

overlooking the Atlantic Ocean and a

25-metre swimming pool.

Mediterranean-inspired restaurant. With interior design by Matt Hulme

The Aqua Club provides guests with a relaxing experience Carolyn Armstrong

6

www.spabusiness.com

“Combined with our enviable coastal location, The Aqua Club provides

from Dynargh Design, the facility

our guests with some much-needed

has been designed with cool blues

relaxation following a turbulent few

and natural tones to reflect the local

months in lockdown,” said Carolyn

Cornish landscape. It houses six

Armstrong, co-owner of The Headland.

indoor and outdoor pools, including

MORE: http://lei.sr/D4D9Y_B

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SBinsider ISSUE 352


MEET THE TEAM For email use: fullname@leisuremedia.com

SUSTAINABILITY

Six Senses to cut all plastic by 2022 Six Senses Hotels Resorts

coordinated action against

Spas has become one

plastic pollution, to enable

of the first signatories

the tourism sector to help

of the Global Tourism

preserve and protect places

Plastics Initiative, thereby

and wildlife that make

committing itself to becoming

destinations worth visiting.

plastic-free by 2022.

“All hospitality leaders

Led by the United Nations'

Editor

Liz Terry +44 (0)1462 431385

Publisher

Astrid Ros +44 (0)1462 471911

have a responsibility to

(UN) Environment Programme

stand up and be accountable

and UN World Tourism

for making a sustainable

Organisation, the initiative

difference and achieving

unites organisations to

measurable results,” said

address plastic waste and

Neil Jacobs, Six Senses CEO.

pollution. Its goal is to take

MORE: http://lei.sr/b4Z4q_B

Head of news

Tom Walker +44 (0)1462 431385

Product editor

Lauren Heath-Jones +44 (0)1462 471927

Journalist

Megan Whitby +44 (0)1462 471906

Advertising sales

Sarah Gibbs +44 (0)1462 471908 ■■ Kao was a professor at Harvard Business School for 14 years Advertising sales

APPOINTMENT

Paul Thorman

GWI reveals board appointment The GWI has announced

to serve as a professor

the appointment of John

specialising in enterprise

Kao, MD, best-selling

creativity for 14 years.

author on innovation and

He's served as an advisor

enterprise transformation,

to the governments of Finland,

to its advisory board.

Singapore and the US, as well as authoring two best-selling

Kao specialises in innovation and enterprise

books and been featured

transformation and has a

in The New York Times.

Philosophy BA and MD, with

“I couldn’t be happier to

a speciality in psychiatry,

contribute by bringing my

from Yale, as well as an

diverse background to the

MBA from Harvard Business

table,” commented Kao.

School, where he went on

MORE: http://lei.sr/v5G5T_B

SBinsider ISSUE 352

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+44 (0)1462 471904

Advertising sales

Chris Barnard +44 (0)1462 471907

Spa Business insider is published fortnightly by The Leisure Media Company Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Company Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by Preview Cromatic Ltd. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020. ISSN: Print: 1753-3430 Digital: 2397-2408 Subscribe to Spa Business and Spa Business insider at to www.leisuresubs. com, email: subs@leisuremedia.com or call +44 1462 471930.

www.spabusiness.com

7


spa & wellness news HOT SPRINGS

Historic hot springs to become wellness retreat Resources for Leisure Assets

RLA is the resort consultant

(RLA) has revealed plans

for both the hotel and

for a luxury wellness retreat

wellness facilities and has

and thermal destination

selected Campbell GRAY

on the edge of the River

Hotels as operator.

Tâmega, Portugal. Named Palácio de

The resort will feature one of the group’s signature

Canavezes, the 52-room

PUREGRAY Health and

riverside wellness destination

Wellbeing Centres, spread

and spa will open in a historic

across 1,366sq m with

hotel, originally built in the

nine treatment rooms.

early 1900s for people visiting

Plans also include a

the hot spring which breaks

hammam, thermal spa centre,

ground under the hotel.

sauna, steamroom, relaxation

The thermal water in Canavezes is claimed to

■■ The Portuguese region is famous for its thermal hot springs

rooms, indoor pool and gym. “Palácio de Canavezes

have medicinal properties,

will be a unique destination

which has made it a popular

because of its rich

destination for people

thermal water heritage

seeking treatment for

and holistic wellbeing

ailments since the early

services,” said Roger A.

12th century, even drawing a

Allen, RLA Group CEO.

former Queen of Portugal.

MORE: http://lei.sr/r4Q7R_B

Palácio de Canavezes has rich thermal water heritage Roger Allen

TRADE BODY

PHOTO:SHUTERSTOCK/JUTA

Sustainable Spa Association announces official launch A new UK-based trade body has been launched to help spas achieve their key sustainability goals. Called The Sustainable Spa Association (SSA), the membership-based

■■ The new trade-body champions sustainability

organisation offers independent guidance and ongoing support to spa operators

Sustainability is not a trend, but a neccessity Alberto Apostoli

8

www.spabusiness.com

“I strongly believe the concepts of

on how to improve their sustainability

wellness and sustainability are intrinsic to

credentials. Membership is £1,000

each other,” he commented, “sustainability

(€1,105, US$1,319) a year.

is not a trend but a necessity.”

The SSA is launching with influential

SSA was founded by Robert Cooper,

industry figures in sustainability as

managing director of eco-towelling

founding partners and on its board of

company, Scrummi Spa and Lucy Brialey,

directors, including Studio Apostoli’s

former group head of spa for Aspria.

owner, Alberto Apostoli.

MORE: http://lei.sr/R9Q3E_B

©Cybertrek Ltd 2020

SBinsider ISSUE 352


REGULATION

New PPE requirement for facial treatments The UK government has given

The government has also

the green light for close-

specified that customers

contact services to resume in

must cover their faces

England, however therapists

during treatments above the

must wear a visor and face

neck, however it explained

mask for all treatments.

that client face coverings

The announcement

can be removed if it's

followed an intense two

essential for a particular

weeks of lobbying by the

treatment, for example a

beauty industry, which

treatment on the face area

started an initiative – called

covered by the mask.

Beauty Backed – to put pressure on the government to reopen the sector, after it backtracked on its initial decision to let services recommence on 1 August.

We urge spas to make sure they're in compliance with the latest guidance Adam Chatterley

“We strongly urge all spas to make sure they are fully in compliance with this latest guidance,” commented Adam Chatterley, UKSA chair. MORE: http://lei.sr/P3w7F_B

NEW DATE. NEW LOCATION. SAME SHINE.

DEVELOPMENT

Nobu to open London hotel and wellness centre Robert De Niro’s luxury lifestyle brand, Nobu Hospitality, is set to open ■■ The hotel will offer signature Nobu wellness rituals

a second London property Nobu in Marylebone,

curated by Nobu to mirror

in November 2020.

the brand’s core beliefs.

The new 249-key Nobu

The hotel is owned and

Hotel London Portman Square will feature wellness

developed by L+R Hotels; it

facilities, a Nobu Restaurant,

marks the third collaboration

bar and outdoor terrace,

between L+R Hotels

plus a 600-person ballroom,

and Nobu Hospitality. commented: “The opening of

The Wellness Centre at Nobu Portman Square will

Nobu Hotel London Portman

cutting-edge treatments – all

The opening marks another successful collaboration

of which have been specially

Desmond Taljaard

and offer a comprehensive range of both traditional and

SBinsider ISSUE 352

MAY 10–12 PHOENIX, AZ

Desmond Taljaard, MD, L+R

gym and meeting spaces.

feature three treatment rooms

2021 ISPA CONFERENCE & EXPO

©Cybertrek Ltd 2020

Square marks another successful collaboration and will be a hallmark opening for both brands.” MORE: http://lei.sr/K7e8E_B

attendispa.com https://experienceispa.com


spa & wellness news GROWING FOOTPRINT

BOOK ONLINE, PAY ONLINE, SKIP THE LINE

Marriott expands Luxury Collection in UAE The Luxury Collection, part

range of relaxation areas

of Marriott International,

including a crystal salt sauna,

has recently opened Al

Turkish hammam, IceLab Cryo

Wathba Desert Resort and

experience, an open-air yoga

Spa, marking the debut of

pavilion and ice shower, as

the portfolio in the UAE's

well as steamrooms, pools

capital of Abu Dhabi.

and snow caves. The spa is “We’re delighted to welcome

and Spa is located deep

Al Wathba, Desert Resort and

within a desert landscape, with a design reminiscent of a historic desert village. It was previously operated by Middle

Enjoy the contactless experience with Book4Time.

due to open in September.

Al Wathba Desert Resort

Eastern Hospitality brand Jumeirah until March 2020.

We're delighted to offer our global explorers an authentic desert experience Guido De Wilde

With 11 treatment rooms,

Spa to and offer our global explorers an authentic desert experience alongside warm Arabian hospitality,” said Guido De Wilde, COO Marriott International Middle East. MORE: http://lei.sr/r5a4u_B

the hotel spa features a

RENOVATION

Champneys to open Mottram Hall after £10m renovation Spa operator Champneys is set to open its first property in the North of England at Mottram Hall in

■■ The updated spa is scheduled to open in September

Cheshire, this September, following a £10m (€11.1m,

including two saunas, a

US$13.2) spa renovation.

salt steamroom, experience

Champney’s acquired the

showers, ice fountain, cold

Grade II-listed, 18th-century

room, and swimming pool. The facility is designed

building in 2018. The updated 3,270sq m

by Darling Associates,

Champneys Health Club and

with interior design by

Spa features 15 treatment

Sparcstudio’s Beverley Bayes. “Throughout COVID-19,

rooms and was executed

https:/ book4time.com/ Learn More

10

www.spabusiness.com

Champneys maintained

with the guidance of Champneys’ in-house project

for supplying the new wet

Champneys maintained its commitment to see this project through

and thermal experiences,

Steve Ewing

director Chris Maryon. Dalesauna is responsible

its commitment to seeing this project through,” spa director Steve Ewing told Spa Business insider. MORE: http://lei.sr/Y6v8J_B

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SBinsider ISSUE 352


MEDICALËœWELLNESS CONGRESS

STAND OUT & INCREASE YOUR VISIBILITY IN THE MEDISPA UNIVERSE

January 28th-29th 2021 St. Martins Spa & Lodge close to Vienna - Austria

MAIN THEME INTEGRATING HEALTH IN WELL-BEING

In partnership with

www.mwcongress.com CONTACT US enquiry@mwcongress.com

An event organized by HEALTH AND BEAUTY FRANCE. Health and Beauty France is part of Bolognafiere Cosmoprof


Spa Insights

The benefits of bathing A new South Korean research review has proven hydrotherapy to be both a preventative and therapeutic health treatment

S

pa and wellness businesses have a long history of using hydrotherapy to deliver benefits to customers. Now a research review has shown why being immersed in water has so many health benefits.

The paper, authored by South Korean

academics Jiyeon An, Insook Lee and Yunjeong Yi, assessed 13 research pieces, with findings published in the International Journal of Environmental Research and Public Health. Called The thermal effects of water immersion on health outcomes: an integrative review, the paper collates the existing studies, exploring the health effects of immersion hydrotherapy. Nine studies used warm water, one used both warm and cold water and

at studies using cold and warm immersion

Hydrotherapy increases blood flow to major organs including brain, heart and lungs

SHUTTERSTOCK: NDAB CREATIVITY

■■ The review looked

the remaining three used cold water. Hydrotherapy involves using water for pain relief and treatment of existing conditions. Immersion is just one method and involves using hot and cold water on the skin, affecting the underlying tissue and entire physical system. Key findings from the study The study found that warm water immersion can:

■■Improve cardiovascular function, which according to the authors, means hydrotherapy has clinical

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anaesthetic effect

Hydrotherapy can improve cardiovascular function and has clinical significance as an alternative to exercise significance as an alternative to

Relevance today?

exercise, and more importantly, as

COVID-19 has kickstarted a renewed

Commission to fund more science-

a preventative health treatment

interest in health, leading the industry

based research to enable the sector to

■■■Increases blood flow to major

to anticipate a demand for treatments

develop medical tourism business, with

organs including brain, heart and lungs

which also act as preventative therapies.

the aim of reducing healthcare costs

■■■Contribute to improved

It seems hydrotherapy can answer this

The resolution calls on the

through preventative measures, such

short-term brain function

demand – acting both as a preventative

■■Improve blood flow rate and

treatment for healthy people and a

increased oxy-haemoglobin levels

complementary therapy for those with

held widely in the wellness industry –

■■Improve tissue oxygenation

existing conditions, ultimately helping

that treatments such as hydrotherapy,

and strengthen muscles.

spas create and market a new range

have the potential to improve health

of services, not only for relaxation,

globally and should be taken seriously

but also for health and wellbeing.

as preventative health modalities.

■■Provide an anaesthetic effect ■■Reduce stress and levels of force

European Parliament

About the study

The European Parliament is processing

In the 13 papers, immersion heights

being exerted on the body and improve

a tourism and transport resolution,

varied relative to parts of the body,

The study found that cold

as hydrotherapy and balneotherapy. This action by the EU reinforces a view

water immersion can:

the ability to exercise or move

called European Parliament resolution

with four studies using immersion to

■■Support the musculoskeletal

on transport and tourism in 2020

the lower sternum, one to the navel,

function of healthy people

and beyond, which includes a section

and eight immersing only parts of

■■Act as a complementary

highlighting the need to support

the body. Immersion temperatures

rehabilitation treatment for patients

European resorts in attracting

and methods differed – such as the

with existing pain-related diseases.

spa and wellness tourists.

use of a bathtub, bucket or tank. ●

SBinsider ISSUE 352ISSUE ©Cybertrek 352 Ltd ©Cybertrek 2020 Ltd 2020

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27 13

SHUTTERSTOCK: ALLA LAURENT

■■ Cold hydrotherapy methods provided an


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&More

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Spa Insights

In China we’ve seen a surprising surge in bookings for couples treatments and facials – options the industry has been expecting to be hold Emma Darby, Resense COO

Emma Darby The COO of Resense tells Spa Business insider about the importance of local markets and keeping business moving during COVID-19

A

ccording to Emma Darby,

moving in the face of COVID-19.

and I'm definitely pleased with

COO of Resense, local

She also explains how Resense is

progress, but I’d recommend taking

markets have always been

navigating the reopening of its 33

a measured approach to ensure you

a crucial source of business

wellness destinations and how two

don’t rush and make mistakes.

for spas, but in the middle of

Resense spas in China hit target in

COVID-19, their custom has

the depths of lockdown.

Two spas hit target in April, during the lockdown – how did this happen?

become even more important. How's business going in

This refers to two individual Chinese

people's travel plans on hold, Resense

terms of reopening?

spas which we’d fortunately already set

– the global spa consultancy and

In Asia, China is doing well,

up with a major online presence through

contract management outfit – has been

however, other regions are having

the social media platform, WeChat.

working to attract local guests to its

to drive new business channels

resorts and spas, wherever possible.

because they were previously more

retail and selling advance day passes,

reliant on the tourist market.

as one spa was open and one was

With global lockdown putting many

Darby says Resense runs a number of spas where 60-70 per cent of

In Europe, trading is improving at

Targets were hit purely through

closed – the closed site actually only relied on online sales for revenue.

guests come from the local area. The

our resorts – we're achieving budget

company aims to achieve 30-40

and showing improvements from

The beauty of it was that things

per cent as a baseline – with this

the previous year. We even have a

could be sold really quickly and then

applying even before the pandemic.

couple of city locations producing

fulfilled using drop shipping.

Darby speaks to Spa Business insider about how she's been applying her 26 years’ experience to keep the business

16 28

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60 per cent of their 2020 budget. Overall, the company has reopened 22 destinations

Following this success, we’re looking at how to use online retail post-opening to contribute supporting revenue. ©Cybertrek Ltd©Cybertrek 2020 SBinsider Ltd 2020 ISSUE ISSUE352 352


■■ Resense operates 33 wellness destinations around the world

When you've got a captive audience you've got to offer them a deal to capture their interest - this is what I think spas forget pique their interest. This is what I

appeal as a result of COVID-19, but

base up and our place within the

think spas forget. The trick is to offer

this market was already growing

market, and then holding onto

them extras that won’t cost you too

well before the pandemic, because

those customers through schemes

much, but use these to enhance the

it was becoming more mainstream

and opportunities like this.

offer and keep consumers intrigued.

and thus affordable and available.

Can you tell us how you plan to

What’s surprised you

going to be more focused on their health,

reach out to local people?

during reopening?

and we’re set for a surge in demand.

Our main methods are social media and

In China, the revenue has been coming

apps, but it varies between markets.

in steadily, however, one spa is drawing

projects on the table, including Sindhorn,

revenue from two completely different

our new medi-wellness location in

place from those we expected.

Bangkok, and I’m excited to see how

It’s about building our local client

Combine this with the fact people are

In the Middle East you’ll find sending advertising deals via text message is a lot more successful, whereas

In this spa, we’ve seen a surprising surge

in China we use WeChat for sales

in bookings for couples treatments and

and in the UK, we use Groupon.

facials – both being options the industry

Once we get those guests into our spas – even though we may have to

Resense has some medi-wellness

these types of operations take off and how and if this trend develops.

has been expecting to be hold until we

Any final thoughts?

get more of a grip on the pandemic!

Ultimately, my advice would be to remain

negotiate commission with the provider

positive, realistic and open to change. ●

– we focus on incentivising them to

Will there be an upsurge in medical

come back. This is the key to success.

wellness as a result of the pandemic?

Find out more

Medi-wellness will be popular,

Read the full interview with Emma

especially because of its clinical

Darby in the next issue of Spa Business

They’re a captive audience, and you’ve got to offer them a deal to SBinsider ISSUE 352ISSUE ©Cybertrek 352 Ltd ©Cybertrek 2020 Ltd 2020

www.spabusinessinsider.com www.spabusiness.com

29 17




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Learn why Bookerisisthe theleading leading spa software Learn why Booker spamanagement management software www.booker.com/spabusiness mindbodyonline.com/spa-software www.mindbodyonline.com/spa-software


SUPPLIER NEWS Suppliers tell Spa Business insider about their latest

For the latest supplier news and company information, visit

spa-kit.net

product, design and technology launches

■■■ The range includes an Anti-puffiness Cryo Roll-on – a product designed with a triple rollerball tip to refresh the eye contour

Sothys reveals eye contour treatment designed to combat puffiness, ageing and dark circles

S

othys has developed a

an Anti-puffiness Cryo Roll-on –

and easy ritual with natural-

multifunction eyecare

a product designed with a triple

origin active ingredients.

range and treatment

rollerball tip to refresh the eye

designed to target the eye contour’s problem areas. Named Prescription Jeunesse,

answer to consumer needs

ingredient of the collection –

through a professional and

derived by Sothys’ Advanced

retail approach, with a unique

range of ages because it can be

Research organisation using

marketing concept inspired by

used both as a preventative tool

green chemistry – which helps

our Sothys Gardens using our

and solution for signs of ageing.

protect the skin’s structure and

own in-house research approach

acts as a barrier to pollution.

using green chemistry.”

correct dark circles, puffiness,

Christian Mas, Sothys CEO,

To put the range into practice,

dehydration and fine lines,

told Spa Business insider:

Sothys has developed a

as well as easing the effects

“Treating the eye contour area is

45-minute treatment targeting

of jetlag, blue light from

one of consumers’ key desires

the eye contour – the Cryo

screens and lack of sleep.

nowadays – something which

Professional Eye Treatment.

The range includes a

SBinsider ISSUE 352

Flaxseed extract is the main

“Thanks to our innovative strategy, we’re able to offer an

the collection is suitable for a

It’s been designed to ■■■ Christian Mas, Sothys CEO

contour using a cryo-effect.

is a growing trend with younger

Radiance Cream, Dark Circle

clients who want fast, multi-

Eraser, Express Eye Patches and

targeting results in a quick

©Cybertrek Ltd 2020

SPA-KIT SOTHYS http://lei.sr/B5X1G

www.spabusiness.com

21


SUPPLIER NEWS Halotherapy Solutions creates portable salt therapy device

T

here’s growing consumer interest in halo (salt) therapy since COVID-19,

as people look to improve their respiratory health and

■■■ HaloPocket delivers dry salt therapy at the press of a single button

boost their immune system. Indeed, some spas may already have dedicated salt rooms or halotherapy

the HaloPocket retails at

or to give any treatment an

US$1,299 (€1,136, £1,029).

extra boost, just as spas

It is already being offered

upsell a mask or special

booths, but now Halotherapy

by leading operators, such

technique,” says Halotherapy

Solutions has revealed

as the Carillon Miami

Solutions’ founder and CEO

■■■ Steve Spiro,

HaloPocket, a 19cm-tall

Wellness Resort in the US.

Steve Spiro. “Plus, it’s an

Halotherapy Solutions

personal halogenerator. Designed to deliver

excellent product to sell in a

“My goal is to have HaloPocket used as either

dry salt therapy benefits

an opening and closing ritual

at the press of a single

for a facial or massage that

button, in just five minutes,

supports respiratory health,

spa’s retail store and online.”

SPA-KIT HALOTHERAPY SOLUTIONS http://lei.sr/z9l3M

Bryte develops AI smart-bed to improve and optimise sleep

S

ilicon Valley tech startup,

built mattress to improve

Bryte, proposes that hotels

and optimise restorative

to fit into luxury settings

The product is designed

need to commit to in-room

sleep using built-in sensors

and contains advanced

wellness in every guest room

which monitor heart rate,

technology, pneumatics and

– for Bryte, the true catalyst

temperature and motion.

AI that actively decreases

to in-room wellness is through improving restorative sleep. Bryte has collaborated with

Ely Tsern, Bryte CEO, said: “For a hotel to address wellness, they must start

wake events, while increasing deep sleep and REM sleep. Laced with 100 computer-

sleep scientists to develop The

with the foundation of health

controlled pneumatic coils,

Restorative Bed, a purpose-

and wellness itself: sleep.”

the mattress keeps track of individual sleep partners’ sleep status, sensing pressure

■■■ Ely Tsern, Bryte CEO

points and temperature and making real-time adjustments for optimum comfort.

preferences are anonymously

The bed helps guests fall

letting guests log in to any

head-to-toe motion beneath

Restorative Bed at any Bryte

the body and also gently wakes

hotel location and have their bed

them by warming the mattress’

configured to their preferences.

optional gentle movement

22

www.spabusiness.com

stored in Bryte’s cloud app,

asleep by creating a quiet,

temperature and using an ■■■ Bryte claims guests can expect to fall asleep more quickly

After use, each guest’s

to nudge sleepers awake.

SPA-KIT BRYTE http://lei.sr/W3K4Y

©Cybertrek Ltd 2020

SBinsider ISSUE 352



spa business insider

WEB ADDRESS BOOK Connect with spa organisations from around the world. We welcome your entries – write to spateam@leisuremedia.com Asia-Pacific Spa & Wellness Coalition (APSWC) ■■ www.apswc.org

Association of Malaysian Spas (AMSPA) ■■ www.amspa.org.my

Bali Spa and Wellness Association ■■ www.balispawellness-association.org

Brazilian Spas Association ■■ www.abcspas.com.br

Bulgarian Union for Balneology and Spa Tourism (BUBSPA)

Romanian Spa Organization

■■ www.deutscher-heilbaederverband.de

■■ www.romanian-spas.ro

Green Spa Network (GSN)

Salt Therapy Association

■■ www.greenspanetwork.org

■■ www.salttherapyassociation.org

Hungarian Baths Association

Serbian Spas & Resorts Association

■■ www.furdoszovetseg.hu/en

Hydrothermal Spa Forum ■■ www.hydrothermal-spa-forum.net

The Iceland Spa Association ■■ www.visitspas.eu/iceland

■■ www.bubspa.org

The International Medical Spa Association

Association of Spas of the Czech Republic

International Sauna Association

■■ www.dayspaassociation.com/imsa

■■ www.jedemedolazni.cz

■■ ww.saunainternational.net

The Day Spa Association (US)

International Spa Association (ISPA)

■■ www.dayspaassociation.com

Estonian Spa Association

24

German Spas Association

■■ www.experienceispa.com

■■ www.serbianspas.org

South African Spa Association ■■ www.saspaassociation.co.za

Spanish National Spa Association ■■ www.balnearios.org

Spa and Wellness Association of Africa (SWAA) ■■ www.swaafrica.org

Spa Association of India ■■ www.spaassociationofi ndia.in

Spa & Wellness International Council ■■ www.1swic.ru

■■ www.estonianspas.eu

Irish Spa Association

European Historic Thermal Towns Association

■■ www.irishspaassociation.ie

The Sustainable Spa Association (SSA)

Japan Spa Association

■■ www.sustainablespas.org

■■ www.ehtta.eu

■■ www.j-spa.jp

Taiwan Spa Association

European Spas Association

Leading Spas of Canada

■■ www.tspa.tw

■■ www.espa-ehv.com

■■ www.leadingspasofcanada.com

Thai Spa Association

Federation of Holistic Therapists (FHT)

National Guild of Spa Experts Russia

■■ www.thaispaassociation.com

The UK Spa Association

■■ www.fht.org.uk

■■ www.russiaspas.ru

■■ www.spa-uk.org

French Spa Association (SPA-A)

Portuguese Spas Association

Ukrainian SPA Association

■■ www.spa-a.org

■■ www.termasdeportugal.pt

■■ www.facebook.com/UASPA

www.spabusiness.com

©Cybertrek Ltd 2020

SBinsider ISSUE 352


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