spa business insider Jobs start on page 27
21 AUGUST – 03 SEPTEMBER ISSUE 352
A SPA BUSINESS PUBLICATION
Sky Lagoon planned for Reykjavik Attractions and hospitality brand, Pursuit, has unveiled plans to develop a premium ocean-front geothermal lagoon in Iceland – named Sky Lagoon. The destination's multi-sensory oasis will feature cold pool and sauna experiences, as well as an unobstructed 70-metre (230 ft) ocean-side infinity-edge lagoon, designed to produce a visual effect that blends it with the sea. Located in Kársnes Harbour, just minutes from Reykjavik city centre, the destination will offer expansive ocean vistas enhanced by sunsets and Northern Lights. ■■ The destination is set to open in Q2 2021
Additional amenities will include an in-lagoon bar, dining
“Iceland is one of those authentic
experience and retail offerings.
and remarkable places that has
Scheduled to open in Q2 2021, construction has already begun on the
the power to excite and inspire,”
destination. It will be in competition
said David Barry, Pursuit president.
with the Blue Lagoon, which is around
"We’re thrilled to grow our collection
40 minutes drive-time away and
of travel experiences in Iceland.”
welcomes 2mn visitors a year.
MORE: http://lei.sr/S2c8R_B
NEWS
Aidia Studio's idea is in the concept design stage
David Barry
RESEARCH
Desert safari lodges to offer stargazing retreat
OPINION
What are the physical benefits of hydrotherapy?
p6
Research review highlights key health effects
Iceland is a remarkable place which has the power to inspire
p12
"Local markets are more important than ever" Emma Darby, Resense COO, talks reopening
p16
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spa people GWI interviews Nicola Finley about inequality in wellness for PositivelyWell Q&A series
D
r Nicola Finley, doctor
socio-economic background
and integrative medicine
and there is diversity – in terms
practitioner at Canyon
of race, gender, body type,
Ranch, Tucson, spoke with
age or disability,” she said.
GWI’s VP of research and
In general, she believes
forecasting, Beth McGroarty,
communities of colour
for the latest instalment of the
embrace a more integrative
PositivelyWell Q&A series.
concept of health – not just
Finley focused on
traditional medicine, but
inequality in wellness for
also a greater openness to
communities, looked at how
alternative approaches.
the industry serves women
However, she highlighted
of colour and shed more light
that the narrative around
on the black community’s
wellness needs to change ■■ Dr Finley is an integrative medicine practitioner at Canyon Ranch
concept of wellness. According to Finley, many
for these communities to truly embrace it. More people
Places are more welcoming when everyone is not the same race, age or body type
people of colour haven't felt seen or valued by the wellness industry.
of colour would explore wellness if they didn’t see it as a luxury, but instead
They may feel unwelcome
as an important way of
in the sector because it’s so
has neglected to embrace the
“Places are more welcoming
homogenous, she says – to
profitable market represented
when everyone is not the same
with self-care practices.
the point where the industry
by black and Latina women.
race, age, body type and/or
MORE: http://lei.sr/c5p4K_B
taking care of themselves
Jennifer Young launches free cancer awareness training to instil confidence in therapists
C
ancer touch training specialist, Jennifer Young, has created a free Cancer
Therapists will gain an understanding in how to treat guests in a way that will add the most benefit to them
Awareness Qualification to
PHOTO:TOM GRIFFITHS
■■ Jennifer Young has previously created 16 oncology touch therapy qualifications
aid therapists and health
the science of treatments
how to treat in a way that will
practitioners providing touch
and the biological drivers
add the most benefit to the
treatments to anyone with
of resulting side-effects.
client,” explained Young.
or recovering from cancer. introductory qualification is
clients appropriately and with
oncology touch therapy
designed to help therapists
confidence when they visit.
qualifications which are
from the spa, beauty, holistic,
“By going through this
offered at 70 UK spas. She
wellness and aesthetics
training, therapists get a
is also founded Defiant
industries to welcome
foundation understanding
Beauty – a specialist skincare
those affected by cancer.
in the knowledge of how
range to help soothe the
cancer can affect the body,
effects of cancer treatment.
the questions to ask and
MORE: http://lei.sr/w7V6T_B
Attendees will learn more
www.spabusiness.com
Young has previously authored 16 accredited
about cancer’s biology,
4
The goal of the course is to empower therapists to treat
The accredited and certified
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SBinsider ISSUE 352
spa business insider CONTENTS ISSUE 352 04
People
06
News
08
News
12
Spa insights
21
Supplier news
■■ Clive McNish previously worked at Kamalaya Wellness Resort
I know Clive's industry experience will bring meaningful contributions to our upcoming projects
Clive McNish returns to GOCO as group operations director
G
OCO Hospitality has
McNish served for four years
announced that Clive
as wellness director and
McNish is returning
GM at the Thai resort.
to the company to assume
McNish’s new role as group
the new position of group
operations director will have
director - operations.
him apply his operational
McNish first worked for
experience to ensure the
GOCO in 2014, when he
successful opening, operation
joined as GM of GOCO
and management of all
Retreat Niutuo in Beijing,
GOCO Hospitality-branded
China, before becoming the
spas and retreats.
company’s corporate GM and
“I really enjoy working with
then assuming the GM role at
Clive and know his industry
Glen Ivy Hot Springs in 2016.
experience, combined with
After nearly four years at
over 20 years in management
Glen Ivy, McNish returned to
positions, will bring meaningful
Thailand to re-adopt his role
contributions to our upcoming
as GM at Kamalaya Wellness
projects,” said Ingo Schweder,
Resort in Koh Samui, Thailand.
GOCO CEO and founder.
Prior to his career at GOCO,
MORE: http://lei.sr/r9C6y_B
SBinsider ISSUE 352
©Cybertrek Ltd 2020
GWI interviews Nicola Finley about inequality in wellness for PositivelyWell Q&A series, Jennifer Young launches free cancer awareness training to instil confidence in therapists and Clive McNish returns to GOCO as group operations director
New desert safari lodges mimic cacti species, The Headland unveils £10m beachfront hydrotherapy centre, Six Senses to cut all plastic by 2022 and GWI reveals board appointment
Historic hot springs to become wellness retreat, Sustainable Spa Association announces official launch, new PPE requirements for facial treatments and Nobu set to open second London hotel in November
New research review proves hydrotherapy acts as both preventative and complementary health treatment and Resense COO, Emma Darby, talks about keeping business moving during COVID-19
The latest in products and innovation from Sothys, Halotherapy Solutions and Bryte
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5
spa & wellness news DESIGN
New desert safari lodges mimic cacti Mexican design firm, Aidia
shelter the interior, drawing
Studio, has unveiled plans for
inspiration from several
a complex of 25 luxury hotel
cacti species which have
pods with dynamic exterior
thick outer skins, foldings
fins, located in the Rub’ al
and fins to control heat.
Khali Desert in Abu Dhabi. Called the Oculus, the
This outer layer can morph into different configurations
pods consist of a double-
depending on the time of
glazed dome encasing a
the day, climate and needs
luxury hotel room, with an
of users, and also folds
exterior set of dynamic
downwards to give a clear
fins which move to create
view for stargazing.
shade throughout the day,
According to Rodriguez-
giving temperature control,
Leal: “The design goal is to
camouflage and privacy.
improve the environmental
Aidia designers Rolando Rodriguez-Leal and Natalia Wrzask acted as lead
■■ The lodges could be used for a desert wellness retreat
performance of the building via self-shading.” The studio is also
architects for the project
planning to anchor the
which is currently in the
complex with four large
concept design stage.
pods, housing a reception,
The goal is to improve environmental performance
restaurant and kitchen.
Rolando Rodriguez-Leal
The 60 panels create a dense structure to
MORE: http://lei.sr/E9R2r_B
INVESTMENT
The Headland unveils £10m beachfront hydrotherapy centre A new £10m (€11,1m, US$13) wellbeing and swimming centre has opened at Cornwall’s only double five-star hotel – The Headland. Lilly Lewarne Architects designed the
■■ The facility features six indoor and outdoor pools
new Aqua Club at the beachfront hotel, which includes six pools, a sun terrace
an indoor hydrotherapy pool and
overlooking the Atlantic Ocean and a
25-metre swimming pool.
Mediterranean-inspired restaurant. With interior design by Matt Hulme
The Aqua Club provides guests with a relaxing experience Carolyn Armstrong
6
www.spabusiness.com
“Combined with our enviable coastal location, The Aqua Club provides
from Dynargh Design, the facility
our guests with some much-needed
has been designed with cool blues
relaxation following a turbulent few
and natural tones to reflect the local
months in lockdown,” said Carolyn
Cornish landscape. It houses six
Armstrong, co-owner of The Headland.
indoor and outdoor pools, including
MORE: http://lei.sr/D4D9Y_B
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SUSTAINABILITY
Six Senses to cut all plastic by 2022 Six Senses Hotels Resorts
coordinated action against
Spas has become one
plastic pollution, to enable
of the first signatories
the tourism sector to help
of the Global Tourism
preserve and protect places
Plastics Initiative, thereby
and wildlife that make
committing itself to becoming
destinations worth visiting.
plastic-free by 2022.
“All hospitality leaders
Led by the United Nations'
Editor
Liz Terry +44 (0)1462 431385
Publisher
Astrid Ros +44 (0)1462 471911
have a responsibility to
(UN) Environment Programme
stand up and be accountable
and UN World Tourism
for making a sustainable
Organisation, the initiative
difference and achieving
unites organisations to
measurable results,” said
address plastic waste and
Neil Jacobs, Six Senses CEO.
pollution. Its goal is to take
MORE: http://lei.sr/b4Z4q_B
Head of news
Tom Walker +44 (0)1462 431385
Product editor
Lauren Heath-Jones +44 (0)1462 471927
Journalist
Megan Whitby +44 (0)1462 471906
Advertising sales
Sarah Gibbs +44 (0)1462 471908 ■■ Kao was a professor at Harvard Business School for 14 years Advertising sales
APPOINTMENT
Paul Thorman
GWI reveals board appointment The GWI has announced
to serve as a professor
the appointment of John
specialising in enterprise
Kao, MD, best-selling
creativity for 14 years.
author on innovation and
He's served as an advisor
enterprise transformation,
to the governments of Finland,
to its advisory board.
Singapore and the US, as well as authoring two best-selling
Kao specialises in innovation and enterprise
books and been featured
transformation and has a
in The New York Times.
Philosophy BA and MD, with
“I couldn’t be happier to
a speciality in psychiatry,
contribute by bringing my
from Yale, as well as an
diverse background to the
MBA from Harvard Business
table,” commented Kao.
School, where he went on
MORE: http://lei.sr/v5G5T_B
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+44 (0)1462 471904
Advertising sales
Chris Barnard +44 (0)1462 471907
Spa Business insider is published fortnightly by The Leisure Media Company Ltd, Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Company Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by Preview Cromatic Ltd. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2020. ISSN: Print: 1753-3430 Digital: 2397-2408 Subscribe to Spa Business and Spa Business insider at to www.leisuresubs. com, email: subs@leisuremedia.com or call +44 1462 471930.
www.spabusiness.com
7
spa & wellness news HOT SPRINGS
Historic hot springs to become wellness retreat Resources for Leisure Assets
RLA is the resort consultant
(RLA) has revealed plans
for both the hotel and
for a luxury wellness retreat
wellness facilities and has
and thermal destination
selected Campbell GRAY
on the edge of the River
Hotels as operator.
Tâmega, Portugal. Named Palácio de
The resort will feature one of the group’s signature
Canavezes, the 52-room
PUREGRAY Health and
riverside wellness destination
Wellbeing Centres, spread
and spa will open in a historic
across 1,366sq m with
hotel, originally built in the
nine treatment rooms.
early 1900s for people visiting
Plans also include a
the hot spring which breaks
hammam, thermal spa centre,
ground under the hotel.
sauna, steamroom, relaxation
The thermal water in Canavezes is claimed to
■■ The Portuguese region is famous for its thermal hot springs
rooms, indoor pool and gym. “Palácio de Canavezes
have medicinal properties,
will be a unique destination
which has made it a popular
because of its rich
destination for people
thermal water heritage
seeking treatment for
and holistic wellbeing
ailments since the early
services,” said Roger A.
12th century, even drawing a
Allen, RLA Group CEO.
former Queen of Portugal.
MORE: http://lei.sr/r4Q7R_B
Palácio de Canavezes has rich thermal water heritage Roger Allen
TRADE BODY
PHOTO:SHUTERSTOCK/JUTA
Sustainable Spa Association announces official launch A new UK-based trade body has been launched to help spas achieve their key sustainability goals. Called The Sustainable Spa Association (SSA), the membership-based
■■ The new trade-body champions sustainability
organisation offers independent guidance and ongoing support to spa operators
Sustainability is not a trend, but a neccessity Alberto Apostoli
8
www.spabusiness.com
“I strongly believe the concepts of
on how to improve their sustainability
wellness and sustainability are intrinsic to
credentials. Membership is £1,000
each other,” he commented, “sustainability
(€1,105, US$1,319) a year.
is not a trend but a necessity.”
The SSA is launching with influential
SSA was founded by Robert Cooper,
industry figures in sustainability as
managing director of eco-towelling
founding partners and on its board of
company, Scrummi Spa and Lucy Brialey,
directors, including Studio Apostoli’s
former group head of spa for Aspria.
owner, Alberto Apostoli.
MORE: http://lei.sr/R9Q3E_B
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SBinsider ISSUE 352
REGULATION
New PPE requirement for facial treatments The UK government has given
The government has also
the green light for close-
specified that customers
contact services to resume in
must cover their faces
England, however therapists
during treatments above the
must wear a visor and face
neck, however it explained
mask for all treatments.
that client face coverings
The announcement
can be removed if it's
followed an intense two
essential for a particular
weeks of lobbying by the
treatment, for example a
beauty industry, which
treatment on the face area
started an initiative – called
covered by the mask.
Beauty Backed – to put pressure on the government to reopen the sector, after it backtracked on its initial decision to let services recommence on 1 August.
We urge spas to make sure they're in compliance with the latest guidance Adam Chatterley
“We strongly urge all spas to make sure they are fully in compliance with this latest guidance,” commented Adam Chatterley, UKSA chair. MORE: http://lei.sr/P3w7F_B
NEW DATE. NEW LOCATION. SAME SHINE.
DEVELOPMENT
Nobu to open London hotel and wellness centre Robert De Niro’s luxury lifestyle brand, Nobu Hospitality, is set to open ■■ The hotel will offer signature Nobu wellness rituals
a second London property Nobu in Marylebone,
curated by Nobu to mirror
in November 2020.
the brand’s core beliefs.
The new 249-key Nobu
The hotel is owned and
Hotel London Portman Square will feature wellness
developed by L+R Hotels; it
facilities, a Nobu Restaurant,
marks the third collaboration
bar and outdoor terrace,
between L+R Hotels
plus a 600-person ballroom,
and Nobu Hospitality. commented: “The opening of
The Wellness Centre at Nobu Portman Square will
Nobu Hotel London Portman
cutting-edge treatments – all
The opening marks another successful collaboration
of which have been specially
Desmond Taljaard
and offer a comprehensive range of both traditional and
SBinsider ISSUE 352
MAY 10–12 PHOENIX, AZ
Desmond Taljaard, MD, L+R
gym and meeting spaces.
feature three treatment rooms
2021 ISPA CONFERENCE & EXPO
©Cybertrek Ltd 2020
Square marks another successful collaboration and will be a hallmark opening for both brands.” MORE: http://lei.sr/K7e8E_B
attendispa.com https://experienceispa.com
spa & wellness news GROWING FOOTPRINT
BOOK ONLINE, PAY ONLINE, SKIP THE LINE
Marriott expands Luxury Collection in UAE The Luxury Collection, part
range of relaxation areas
of Marriott International,
including a crystal salt sauna,
has recently opened Al
Turkish hammam, IceLab Cryo
Wathba Desert Resort and
experience, an open-air yoga
Spa, marking the debut of
pavilion and ice shower, as
the portfolio in the UAE's
well as steamrooms, pools
capital of Abu Dhabi.
and snow caves. The spa is “We’re delighted to welcome
and Spa is located deep
Al Wathba, Desert Resort and
within a desert landscape, with a design reminiscent of a historic desert village. It was previously operated by Middle
Enjoy the contactless experience with Book4Time.
due to open in September.
Al Wathba Desert Resort
Eastern Hospitality brand Jumeirah until March 2020.
We're delighted to offer our global explorers an authentic desert experience Guido De Wilde
With 11 treatment rooms,
Spa to and offer our global explorers an authentic desert experience alongside warm Arabian hospitality,” said Guido De Wilde, COO Marriott International Middle East. MORE: http://lei.sr/r5a4u_B
the hotel spa features a
RENOVATION
Champneys to open Mottram Hall after £10m renovation Spa operator Champneys is set to open its first property in the North of England at Mottram Hall in
■■ The updated spa is scheduled to open in September
Cheshire, this September, following a £10m (€11.1m,
including two saunas, a
US$13.2) spa renovation.
salt steamroom, experience
Champney’s acquired the
showers, ice fountain, cold
Grade II-listed, 18th-century
room, and swimming pool. The facility is designed
building in 2018. The updated 3,270sq m
by Darling Associates,
Champneys Health Club and
with interior design by
Spa features 15 treatment
Sparcstudio’s Beverley Bayes. “Throughout COVID-19,
rooms and was executed
https:/ book4time.com/ Learn More
10
www.spabusiness.com
Champneys maintained
with the guidance of Champneys’ in-house project
for supplying the new wet
Champneys maintained its commitment to see this project through
and thermal experiences,
Steve Ewing
director Chris Maryon. Dalesauna is responsible
its commitment to seeing this project through,” spa director Steve Ewing told Spa Business insider. MORE: http://lei.sr/Y6v8J_B
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MEDICALËœWELLNESS CONGRESS
STAND OUT & INCREASE YOUR VISIBILITY IN THE MEDISPA UNIVERSE
January 28th-29th 2021 St. Martins Spa & Lodge close to Vienna - Austria
MAIN THEME INTEGRATING HEALTH IN WELL-BEING
In partnership with
www.mwcongress.com CONTACT US enquiry@mwcongress.com
An event organized by HEALTH AND BEAUTY FRANCE. Health and Beauty France is part of Bolognafiere Cosmoprof
Spa Insights
The benefits of bathing A new South Korean research review has proven hydrotherapy to be both a preventative and therapeutic health treatment
S
pa and wellness businesses have a long history of using hydrotherapy to deliver benefits to customers. Now a research review has shown why being immersed in water has so many health benefits.
The paper, authored by South Korean
academics Jiyeon An, Insook Lee and Yunjeong Yi, assessed 13 research pieces, with findings published in the International Journal of Environmental Research and Public Health. Called The thermal effects of water immersion on health outcomes: an integrative review, the paper collates the existing studies, exploring the health effects of immersion hydrotherapy. Nine studies used warm water, one used both warm and cold water and
at studies using cold and warm immersion
Hydrotherapy increases blood flow to major organs including brain, heart and lungs
SHUTTERSTOCK: NDAB CREATIVITY
■■ The review looked
the remaining three used cold water. Hydrotherapy involves using water for pain relief and treatment of existing conditions. Immersion is just one method and involves using hot and cold water on the skin, affecting the underlying tissue and entire physical system. Key findings from the study The study found that warm water immersion can:
■■Improve cardiovascular function, which according to the authors, means hydrotherapy has clinical
12 26
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©Cybertrek Ltd©Cybertrek 2020 SBinsider Ltd 2020 ISSUE ISSUE352 352
anaesthetic effect
Hydrotherapy can improve cardiovascular function and has clinical significance as an alternative to exercise significance as an alternative to
Relevance today?
exercise, and more importantly, as
COVID-19 has kickstarted a renewed
Commission to fund more science-
a preventative health treatment
interest in health, leading the industry
based research to enable the sector to
■■■Increases blood flow to major
to anticipate a demand for treatments
develop medical tourism business, with
organs including brain, heart and lungs
which also act as preventative therapies.
the aim of reducing healthcare costs
■■■Contribute to improved
It seems hydrotherapy can answer this
The resolution calls on the
through preventative measures, such
short-term brain function
demand – acting both as a preventative
■■Improve blood flow rate and
treatment for healthy people and a
increased oxy-haemoglobin levels
complementary therapy for those with
held widely in the wellness industry –
■■Improve tissue oxygenation
existing conditions, ultimately helping
that treatments such as hydrotherapy,
and strengthen muscles.
spas create and market a new range
have the potential to improve health
of services, not only for relaxation,
globally and should be taken seriously
but also for health and wellbeing.
as preventative health modalities.
■■Provide an anaesthetic effect ■■Reduce stress and levels of force
European Parliament
About the study
The European Parliament is processing
In the 13 papers, immersion heights
being exerted on the body and improve
a tourism and transport resolution,
varied relative to parts of the body,
The study found that cold
as hydrotherapy and balneotherapy. This action by the EU reinforces a view
water immersion can:
the ability to exercise or move
called European Parliament resolution
with four studies using immersion to
■■Support the musculoskeletal
on transport and tourism in 2020
the lower sternum, one to the navel,
function of healthy people
and beyond, which includes a section
and eight immersing only parts of
■■Act as a complementary
highlighting the need to support
the body. Immersion temperatures
rehabilitation treatment for patients
European resorts in attracting
and methods differed – such as the
with existing pain-related diseases.
spa and wellness tourists.
use of a bathtub, bucket or tank. ●
SBinsider ISSUE 352ISSUE ©Cybertrek 352 Ltd ©Cybertrek 2020 Ltd 2020
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27 13
SHUTTERSTOCK: ALLA LAURENT
■■ Cold hydrotherapy methods provided an
SPA
Fitness
DUBAI - HONG KONG - SINGAPORE
| Consultancy |
Realization | Turn Key | After Sales |
Pools
Leisure
Together
e Stand
The body achieves what the mind believes
&More
www.thewellness.ae
Spa Insights
In China we’ve seen a surprising surge in bookings for couples treatments and facials – options the industry has been expecting to be hold Emma Darby, Resense COO
Emma Darby The COO of Resense tells Spa Business insider about the importance of local markets and keeping business moving during COVID-19
A
ccording to Emma Darby,
moving in the face of COVID-19.
and I'm definitely pleased with
COO of Resense, local
She also explains how Resense is
progress, but I’d recommend taking
markets have always been
navigating the reopening of its 33
a measured approach to ensure you
a crucial source of business
wellness destinations and how two
don’t rush and make mistakes.
for spas, but in the middle of
Resense spas in China hit target in
COVID-19, their custom has
the depths of lockdown.
Two spas hit target in April, during the lockdown – how did this happen?
become even more important. How's business going in
This refers to two individual Chinese
people's travel plans on hold, Resense
terms of reopening?
spas which we’d fortunately already set
– the global spa consultancy and
In Asia, China is doing well,
up with a major online presence through
contract management outfit – has been
however, other regions are having
the social media platform, WeChat.
working to attract local guests to its
to drive new business channels
resorts and spas, wherever possible.
because they were previously more
retail and selling advance day passes,
reliant on the tourist market.
as one spa was open and one was
With global lockdown putting many
Darby says Resense runs a number of spas where 60-70 per cent of
In Europe, trading is improving at
Targets were hit purely through
closed – the closed site actually only relied on online sales for revenue.
guests come from the local area. The
our resorts – we're achieving budget
company aims to achieve 30-40
and showing improvements from
The beauty of it was that things
per cent as a baseline – with this
the previous year. We even have a
could be sold really quickly and then
applying even before the pandemic.
couple of city locations producing
fulfilled using drop shipping.
Darby speaks to Spa Business insider about how she's been applying her 26 years’ experience to keep the business
16 28
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60 per cent of their 2020 budget. Overall, the company has reopened 22 destinations
Following this success, we’re looking at how to use online retail post-opening to contribute supporting revenue. ©Cybertrek Ltd©Cybertrek 2020 SBinsider Ltd 2020 ISSUE ISSUE352 352
■■ Resense operates 33 wellness destinations around the world
When you've got a captive audience you've got to offer them a deal to capture their interest - this is what I think spas forget pique their interest. This is what I
appeal as a result of COVID-19, but
base up and our place within the
think spas forget. The trick is to offer
this market was already growing
market, and then holding onto
them extras that won’t cost you too
well before the pandemic, because
those customers through schemes
much, but use these to enhance the
it was becoming more mainstream
and opportunities like this.
offer and keep consumers intrigued.
and thus affordable and available.
Can you tell us how you plan to
What’s surprised you
going to be more focused on their health,
reach out to local people?
during reopening?
and we’re set for a surge in demand.
Our main methods are social media and
In China, the revenue has been coming
apps, but it varies between markets.
in steadily, however, one spa is drawing
projects on the table, including Sindhorn,
revenue from two completely different
our new medi-wellness location in
place from those we expected.
Bangkok, and I’m excited to see how
It’s about building our local client
Combine this with the fact people are
In the Middle East you’ll find sending advertising deals via text message is a lot more successful, whereas
In this spa, we’ve seen a surprising surge
in China we use WeChat for sales
in bookings for couples treatments and
and in the UK, we use Groupon.
facials – both being options the industry
Once we get those guests into our spas – even though we may have to
Resense has some medi-wellness
these types of operations take off and how and if this trend develops.
has been expecting to be hold until we
Any final thoughts?
get more of a grip on the pandemic!
Ultimately, my advice would be to remain
negotiate commission with the provider
positive, realistic and open to change. ●
– we focus on incentivising them to
Will there be an upsurge in medical
come back. This is the key to success.
wellness as a result of the pandemic?
Find out more
Medi-wellness will be popular,
Read the full interview with Emma
especially because of its clinical
Darby in the next issue of Spa Business
They’re a captive audience, and you’ve got to offer them a deal to SBinsider ISSUE 352ISSUE ©Cybertrek 352 Ltd ©Cybertrek 2020 Ltd 2020
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29 17
All the Features You Need to Manage Your Spa and Delight Your Customers Online Booking • Staff Scheduling • Integrated POS • CRM • And More
All the Features You Need to Manage Your Spa and Delight Your Customers Online Booking • Staff Scheduling • Integrated POS • CRM • And More
Learn why Bookerisisthe theleading leading spa software Learn why Booker spamanagement management software www.booker.com/spabusiness mindbodyonline.com/spa-software www.mindbodyonline.com/spa-software
SUPPLIER NEWS Suppliers tell Spa Business insider about their latest
For the latest supplier news and company information, visit
spa-kit.net
product, design and technology launches
■■■ The range includes an Anti-puffiness Cryo Roll-on – a product designed with a triple rollerball tip to refresh the eye contour
Sothys reveals eye contour treatment designed to combat puffiness, ageing and dark circles
S
othys has developed a
an Anti-puffiness Cryo Roll-on –
and easy ritual with natural-
multifunction eyecare
a product designed with a triple
origin active ingredients.
range and treatment
rollerball tip to refresh the eye
designed to target the eye contour’s problem areas. Named Prescription Jeunesse,
answer to consumer needs
ingredient of the collection –
through a professional and
derived by Sothys’ Advanced
retail approach, with a unique
range of ages because it can be
Research organisation using
marketing concept inspired by
used both as a preventative tool
green chemistry – which helps
our Sothys Gardens using our
and solution for signs of ageing.
protect the skin’s structure and
own in-house research approach
acts as a barrier to pollution.
using green chemistry.”
correct dark circles, puffiness,
Christian Mas, Sothys CEO,
To put the range into practice,
dehydration and fine lines,
told Spa Business insider:
Sothys has developed a
as well as easing the effects
“Treating the eye contour area is
45-minute treatment targeting
of jetlag, blue light from
one of consumers’ key desires
the eye contour – the Cryo
screens and lack of sleep.
nowadays – something which
Professional Eye Treatment.
The range includes a
SBinsider ISSUE 352
Flaxseed extract is the main
“Thanks to our innovative strategy, we’re able to offer an
the collection is suitable for a
It’s been designed to ■■■ Christian Mas, Sothys CEO
contour using a cryo-effect.
is a growing trend with younger
Radiance Cream, Dark Circle
clients who want fast, multi-
Eraser, Express Eye Patches and
targeting results in a quick
©Cybertrek Ltd 2020
SPA-KIT SOTHYS http://lei.sr/B5X1G
www.spabusiness.com
21
SUPPLIER NEWS Halotherapy Solutions creates portable salt therapy device
T
here’s growing consumer interest in halo (salt) therapy since COVID-19,
as people look to improve their respiratory health and
■■■ HaloPocket delivers dry salt therapy at the press of a single button
boost their immune system. Indeed, some spas may already have dedicated salt rooms or halotherapy
the HaloPocket retails at
or to give any treatment an
US$1,299 (€1,136, £1,029).
extra boost, just as spas
It is already being offered
upsell a mask or special
booths, but now Halotherapy
by leading operators, such
technique,” says Halotherapy
Solutions has revealed
as the Carillon Miami
Solutions’ founder and CEO
■■■ Steve Spiro,
HaloPocket, a 19cm-tall
Wellness Resort in the US.
Steve Spiro. “Plus, it’s an
Halotherapy Solutions
personal halogenerator. Designed to deliver
excellent product to sell in a
“My goal is to have HaloPocket used as either
dry salt therapy benefits
an opening and closing ritual
at the press of a single
for a facial or massage that
button, in just five minutes,
supports respiratory health,
spa’s retail store and online.”
SPA-KIT HALOTHERAPY SOLUTIONS http://lei.sr/z9l3M
Bryte develops AI smart-bed to improve and optimise sleep
S
ilicon Valley tech startup,
built mattress to improve
Bryte, proposes that hotels
and optimise restorative
to fit into luxury settings
The product is designed
need to commit to in-room
sleep using built-in sensors
and contains advanced
wellness in every guest room
which monitor heart rate,
technology, pneumatics and
– for Bryte, the true catalyst
temperature and motion.
AI that actively decreases
to in-room wellness is through improving restorative sleep. Bryte has collaborated with
Ely Tsern, Bryte CEO, said: “For a hotel to address wellness, they must start
wake events, while increasing deep sleep and REM sleep. Laced with 100 computer-
sleep scientists to develop The
with the foundation of health
controlled pneumatic coils,
Restorative Bed, a purpose-
and wellness itself: sleep.”
the mattress keeps track of individual sleep partners’ sleep status, sensing pressure
■■■ Ely Tsern, Bryte CEO
points and temperature and making real-time adjustments for optimum comfort.
preferences are anonymously
The bed helps guests fall
letting guests log in to any
head-to-toe motion beneath
Restorative Bed at any Bryte
the body and also gently wakes
hotel location and have their bed
them by warming the mattress’
configured to their preferences.
optional gentle movement
22
www.spabusiness.com
stored in Bryte’s cloud app,
asleep by creating a quiet,
temperature and using an ■■■ Bryte claims guests can expect to fall asleep more quickly
After use, each guest’s
to nudge sleepers awake.
SPA-KIT BRYTE http://lei.sr/W3K4Y
©Cybertrek Ltd 2020
SBinsider ISSUE 352
spa business insider
WEB ADDRESS BOOK Connect with spa organisations from around the world. We welcome your entries – write to spateam@leisuremedia.com Asia-Pacific Spa & Wellness Coalition (APSWC) ■■ www.apswc.org
Association of Malaysian Spas (AMSPA) ■■ www.amspa.org.my
Bali Spa and Wellness Association ■■ www.balispawellness-association.org
Brazilian Spas Association ■■ www.abcspas.com.br
Bulgarian Union for Balneology and Spa Tourism (BUBSPA)
Romanian Spa Organization
■■ www.deutscher-heilbaederverband.de
■■ www.romanian-spas.ro
Green Spa Network (GSN)
Salt Therapy Association
■■ www.greenspanetwork.org
■■ www.salttherapyassociation.org
Hungarian Baths Association
Serbian Spas & Resorts Association
■■ www.furdoszovetseg.hu/en
Hydrothermal Spa Forum ■■ www.hydrothermal-spa-forum.net
The Iceland Spa Association ■■ www.visitspas.eu/iceland
■■ www.bubspa.org
The International Medical Spa Association
Association of Spas of the Czech Republic
International Sauna Association
■■ www.dayspaassociation.com/imsa
■■ www.jedemedolazni.cz
■■ ww.saunainternational.net
The Day Spa Association (US)
International Spa Association (ISPA)
■■ www.dayspaassociation.com
Estonian Spa Association
24
German Spas Association
■■ www.experienceispa.com
■■ www.serbianspas.org
South African Spa Association ■■ www.saspaassociation.co.za
Spanish National Spa Association ■■ www.balnearios.org
Spa and Wellness Association of Africa (SWAA) ■■ www.swaafrica.org
Spa Association of India ■■ www.spaassociationofi ndia.in
Spa & Wellness International Council ■■ www.1swic.ru
■■ www.estonianspas.eu
Irish Spa Association
European Historic Thermal Towns Association
■■ www.irishspaassociation.ie
The Sustainable Spa Association (SSA)
Japan Spa Association
■■ www.sustainablespas.org
■■ www.ehtta.eu
■■ www.j-spa.jp
Taiwan Spa Association
European Spas Association
Leading Spas of Canada
■■ www.tspa.tw
■■ www.espa-ehv.com
■■ www.leadingspasofcanada.com
Thai Spa Association
Federation of Holistic Therapists (FHT)
National Guild of Spa Experts Russia
■■ www.thaispaassociation.com
The UK Spa Association
■■ www.fht.org.uk
■■ www.russiaspas.ru
■■ www.spa-uk.org
French Spa Association (SPA-A)
Portuguese Spas Association
Ukrainian SPA Association
■■ www.spa-a.org
■■ www.termasdeportugal.pt
■■ www.facebook.com/UASPA
www.spabusiness.com
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