Spa Business Insider issue 391 by Leisure Media

spa business insider 23 February 2022 Issue 391

A Spa Business publication

MOHG to open first Greek retreat

CLICK CLICK TO TO READ READ

Mandarin Oriental Hotel Group is to manage a new hotel and spa – Mandarin Oriental, Costa Navarino in Greece – which is scheduled to open in Q1 2023. The group’s first property in Greece will be located on the southwest coast of the Peloponnese and be part of Costa Navarino, a wellestablished tourism destination. photo: MANDARIN ORIENTAL

The hotel will have 99 rooms, including 48 pool villas, along with five restaurants and bars. The property’s 1,500 sq m wellness facility will feature an indoor-outdoor pool with soaring bay views and

■■ The new Mandarin Oriental will have 99 guest rooms, including 48 pool villas

offer the group’s signature wellness therapies with both indoor treatment

to sharing this striking combination of

expertise to Greece for the first time,

unspoiled landscape, olive groves, pristine

signifying the further growth of Costa

and developed by Temes, a developer

beaches and authentic Greek culture

Navarino, which is becoming a top

and operator of high-end tourism and

with our guests,” said James Riley, group

international destination for people

real estate destinations in Greece.

chief executive of Mandarin Oriental.

to visit and to live,” added Achilles V

"We’re proud to have Mandarin

Constantakopoulos, chair of Temes.

rooms and outdoor pavilions. The new Mandarin Oriental is owned

“We’re delighted to be opening our first property in Greece and look forward

Blondel appointed as new general manager

DESIGN

Canyon Ranch Lenox unveils refreshed spa

p03

Multi-million dollar spa renovation revealed

photo: SIX SENSES

Hervé Blondel joins Glen Ivy Hot Springs

photo: CANYON RANCH

photo: GLEN IVY HOT SPRINGS

PEOPLE

More: http://lei.sr/h8K6N_B

Oriental bring its hospitality

GROWTH

Six Senses to make first foray into UAE in 2024

p05

Operator will open resort and residences in Dubai

p12

spa business people Registration open for SpaFest’s September gathering on Cornish coast, says Amanda Winwood

nnual industry event

about trends, leadership

SpaFest will take place

and how to integrate

on 26-28 September

sustainable strategies

2022 at five-star eco-resort

into spa businesses.

Gwel an Mor, in Cornwall, UK.

“It’s a unique way for industry

The two-day event focuses

professionals to reconnect,

on people, planet and health,

rebuild and re-energise their

and seeks to provide a

personal and professional

relaxed and informal setting

wellbeing,” she says.

for spa leaders to connect

“Our 2022 event will build

on a personal level.

on the themes of heartfelt

SpaFest is the brainchild of

wellness leadership and trends for 2022 and beyond.

of skincare, spa and wellbeing

As always, SpaFest provides

photo: MADE FOR LIFE FOUNDATION

Amanda Winwood – founder brand Made for Life Organics – and is a not-for-profit event to benefit the Made for Life Foundation, which supports people living with cancer. According to Winwood, the goal for SpaFest is to enable

■■ Amanda Winwood, founder of SpaFest

many opportunities to simply enjoy conversations with like-minded colleagues and enjoy the beautiful landscapes of Cornwall.” The event programme is in the works and is

attendees to share views and

promised to offer a balance

Our event will build on the themes of heartfelt wellness leadership and trends for 2022 and beyond

thoughts on wellbeing in work and life, while also facilitating meaningful discussions

of education, inspiration and social wellbeing activities. More: http://lei.sr/H7g3w_B

Michelin-star chef Tristan Brandt aligns with Carillon Miami

arillon Miami Wellness Resort is set to partner with chef Tristan

I can't wait to start and take this new dining experience – and Carillon Miami – to the top

photo: CARILLON MIAMI WELLNESS RESORT

Brandt to introduce a new destination restaurant

which has been referred

Germany, Brandt's passion for

at the resort in Q2.

to as ‘art on a plate'.

cooking began at an early age.

Brandt is an award-

celebrated two-Michelin starred chef

www.spabusiness.com

His culinary career spans

winning chef with two

local ingredients from both

stint with Michelin-starred

Michelin stars and will

the land and ocean, as well

chefs such as Harald

oversee culinary operations

as enthusiastic clientele, I

Wohlfahrt***, Dieter

for the new dining concept.

can't wait to start and take

Müller***, Jean-Georges

His signature style is ■■ Tristan Brandt is a

“With a ready supply of

this new dining experience

Klein*** and Stefan

defined by a focus on

– and Carillon Miami – to

Stiller**, as well as Jordi

modern French cuisine

the top,” said Brandt.

Cruz**, Herbert Brockel*

with Asian influences.

and Manfred Schwarz*.

Born and raised in the

He’s also praised for his

city of Mainz along the

creative flair for plating,

Rhine River in west-central

More: http://lei.sr/v4N2y_B

©Cybertrek Ltd 2022

sBinsider Issue 391

spa business people

spa business insider Contents issue 391

photo: GLEN IVY HOT SPRINGS

People

Worldwide wellness

The great outdoors

■■ Hervé Blonde – the newly appointed general

Hervé Blondel joins Glen Ivy Hot Springs ahead of US$2.5m renovation

outhern California

“I look forward to

wellness destination

building upon its legacy

Glen Ivy Hot Springs

while strengthening the

has announced the

operations to create

appointment of Hervé

memorable experiences for

Blondel as the property’s

new and returning guests.”

new general manager.

Buxton Crescent's latest retreat couples outdoor adventure with thermal bathing rituals

Heading stateside

Breaking into new markets

Supplier news

One&Only will bring Chenot Method stateside at new mountain retreat in Montana

Six Senses announces plans to build first resort in UAE featuring coral-inspired wellness sanctuary

The latest in products and innovation from BC Softwear, Living Earth Crafts and Made for Life Organics

Blondel will begin

Blondel has a background

his tenure with Glen Ivy

in managing luxury resorts

as the resort has just

in international destinations,

undertaken a US$2.5m

including Europe, the US and

(€2.2m, £1.8m) investment

South America. In his most

to further enhance the

recent role, Blondel led the

guest experience.

team at Rancho La Puerta,

The renovations include

where he was general manager

resurfacing paved areas and

for three years and managed

pool decks in addition to

a team of 450 people over

upgrades and enhancements

4,500 acres of land.

in the guest reception area,

“It’s an honour and a

treatment facilities, the Bath

privilege to join the Glen

House and Ivy Kitchen.

Ivy team,” Blondel said.

More: http://lei.sr/G3k3u_B

sBinsider Issue 391

Global Massage Makes Me Happy and Healthy Day scheduled to coincide with International Day of Happiness on 20 March

Spa Business insights

manager of Glen Ivy Hot Springs

I look forward to building upon Glen Ivy's legacy while strengthening operations

Amanda Winwood announces launch of registration for SpaFest's 2022 gathering in September

©Cybertrek Ltd 2022

Sign up to Spa Business insider: Online: www.leisuresubs.com Email: subs@leisuremedia.com Tel: +44 (0)1462 471930 Annual subscriptions: International £114, UK £80 and UK students £42. @spabusinessmag Read Spa Business and Spa Business insider free online: www.spabusiness.com/archive www.spabusiness.com

spa business news TRAINING

Raison d’Etre adds new training modules Spa consultancy Raison d’Etre

Suppliers, Working Place,

has introduced sustainability

Products and Services

modules into its global online

and Engagement. Course mentor Nikos

Raison d’Etre says the move

Kouremenos said:

was motivated by customers’

“Sustainability has always

increasing awareness of the

been an important part of the

climate crisis and how this

spa industry, particularly as

has consequently shifted their

it’s known to consume a lot

expectations of spas. Spa

of energy through facilities

businesses are now under

and behind-the-scenes.” “There’s always more

growing pressure to actively show they’re forward-thinking

to be done in the way of

when it comes to implementing

sustainability, which is why

more sustainable options

we’re delighted to have

within their operations.

introduced these new chapters

Called Spa Business

Shutterstock/Take A Pix Media

spa management course.

■■ The course costs US$2,195 (£1,618, €1,919) each

to the course in order to

Education, the online course

educate our students.”

has been upgraded with

There’s always more to be done in terms of sustainability

The training costs

six chapters dedicated to

US$2,195 (£1,618, €1,919)

sustainability. These consist

per student and takes four

of Design and Construction,

months to complete.

Energy Consumption,

More: http://lei.sr/w9N5k_B

Nikos Kouremenos

Global 'Massage Makes Me Happy Day' scheduled for March 20 March 2022 will mark Global Massage Makes Me Happy & Healthy Day (MMMHH photo: MMMH

Day), hosted by the Global Wellness Institute (GWI) Massage Initiative. The event is organised to celebrate and

Shutterstock/Prostock-studio

EVENTS

■■ Massage supports physical and emotional wellbeing

spread awareness of the positive impacts

We created a toolkit with 50 ways to celebrate Lynda Solien-Wolfe

www.spabusiness.com

of touch therapies to both consumers

the science behind why massage is

and medical professionals. Launched

beneficial for both mind and body.

in 2018, MMMHH day takes place on

“We also created an online toolkit

20 March so it always coincides with

with 50 ways to celebrate,” said Lynda

The International Day of Happiness.

Solien-Wolfe, chair of the GWI Initiative.

For 2022, the initiative is hosting

The organisation is inviting massage therapy

an hour-long online event where an

schools to conduct online classes teaching

array of specialists will share wellness

at-home massage tricks to the local community.

and massage trends and highlight

More: http://lei.sr/W8F7V_B

©Cybertrek Ltd 2022

sBinsider Issue 391

spa business news

spa business insider

DESIGN

MEET the team

Canyon Ranch Lenox unveils refreshed spa Canyon Ranch Lenox Resort in

include warm wood highlights

Massachusetts has unveiled a

and stone and metal finishes

freshly renovated spa designed

paired with crisp white linen.

to inspire self-discovery

For email use: fullname@leisuremedia.com

Editorial director

Inspired by the nearby

and lifetime wellness.

Liz Terry

Hancock Shaker Village – a

The overhaul has seen the Lenox spa and its central relaxation spaces reimagined, with inspiration drawn from the property’s stunning natural surroundings. Spa

The redesign is inspired by a nearby utopian community and emphasises utlity and simplicity Lauren Rottet

locker rooms have also been upgraded with new facilities.

+44 (0)1462 431385

utopian community – the new spa spaces emphasise Spa Business editor

themes of utility and simplicity.

Katie Barnes

According to Rottet,

+44 (0)1462 471925

the overarching aesthetic celebrates the beauty of the area’s rolling mountains

Publisher

and the ambience of an

The refresh has been

Astrid Ros

early American lifestyle

brought to life by architect and

through authentic and

interior designer Lauren Rottet

humble materials.

of Rottet Studio. Features

More: http://lei.sr/x2U3M_B

+44 (0)1462 471911

Head of news

Tom Walker +44 (0)1462 431385

PROGRAMMING Assistant editor

Buxton Crescent couples adventure with thermal bathing

Megan Whitby +44 (0)1462 471906 Shutterstock/Vertical-Axis

Buxton Crescent, one of the UK’s first spa hotels, has launched a three-night retreat hiking and thermal bathing. As part of the schedule,

Retreat attendees also

and three spa treatments,

Buxton Crescent has

receive an Underwater Jet

the Achieve Peak Health in

partnered with local hiking

Massage with alternating

the Peak District programme

operator MyGuidedWalks

water pressure to target

is designed to make the

to offer tailored hikes –

tension in muscles

most of Northern England’s

ranging between three

and promote a feeling

picturesque yet hilly Peak

to 12 miles long.

of weightlessness.

District National Park and the

Following an active day

The package is completed

town’s natural mineral waters.

spent outdoors, guests

with a CO2 Infusion Mineral

Buxton’s thermal history

are invited to reap the

Bath, which harnesses

originates from Roman times

benefits of Buxton water’s

Buxton’s thermal mineral

thanks to the warm-water

therapeutic qualities to

water alongside CO2 to

springs beneath the hotel,

aid recovery, with rituals

enhance microcirculation to

which are directly piped

including the Therapeutic

help lower blood pressure.

into the hotel's spa.

Thermal Mud Pack.

More: http://lei.sr/Z7c8D_B

sBinsider Issue 391

Tim Nash +44 (0)1462 471917

■■ Following a busy day outdoors, guests soak in the spa

blending nature immersion, Featuring two private hikes

Head of digital

©Cybertrek Ltd 2022

Spa Business insider is published fortnightly by The Leisure Media Company Ltd, PO Box 424, Hitchin, SG5 9GF, UK. The views expressed in this publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Company Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by Preview Cromatic Ltd. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2022. ISSN: Print: 1753-3430 Digital: 2397-2408 Subscribe to Spa Business and Spa Business insider at to www.leisuresubs.com, email: subs@leisuremedia.com or call +44 1462 471930.

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spa business news VIRTUAL REALITY

Les Mills heads into the Metaverse directors Rachael Newsham

version of its Bodycombat

and Dan Cohen providing

workout and made it

coaching cues and motivation

LES MILLS

Les Mills has created a VR

available in the Metaverse. The global group fitness

to power players through the workouts. The game features

specialist has teamed up

25 training sessions ranging

with VR specialist Odders

from basic to advanced levels

Labs to transform the

Rachael Newsham said:

Bodycombat programme into a high-octane VR gaming

Players earn points for their effort and technique,

Rachael Newsham

The game pits players against martial arts challenges across a variety of levels.

YOUR

“The cultural convergence

The cultural convergence between fitness and gaming is sparking exciting collaborations

app on the Quest platform.

FIND

between fitness and gaming is sparking exciting

AMAZING.

collaborations and innovative products, so naturally we jumped at the chance to team up with Odders Labs to create something truly magical.” More: http://lei.sr/G3d8V_B

with Bodycombat programme

New research establishes best time of day to exercise An international team of scientists has carried out a study to help gauge how

SHUTTERSTOCK/ Prostock-studio

FITNESS

■■ An 'Atlas of Exercise Metabolism’ has been published

and why exercise performed at different times of the

The result is the publication

day can have different

“It'll now be possible to

of an ‘Atlas of Exercise

design exercise schedules to

Metabolism’ – a map of

enable customers to achieve

on how the body produces

exercise-induced signalling

specific outcomes in terms of

different health-promoting

molecules present in different

wellbeing, enabling operators

signalling molecules which

tissues following exercise

to significantly raise their

have a broad impact on

at different times of day.

game in terms of delivering

effects on the body. The research focused

health, influencing sleep,

Liz Terry, editorial director

benefits to customers.

memory, exercise performance

of Spa Business, commented:

and metabolic homeostasis.

“These are incredibly

related operators will this

Researchers looked at

“We hope wellness-

important findings that will

work to refine programmes

how exercise can produce

enable health club, spa

and scheduling for the

the signalling molecules in

and wellness operators

benefit of customers

an organ-specific manner

to offer significantly more

and the wider sector.”

depending on the time of day.

impactful interventions.

More: http://lei.sr/B8V6j_B

sBinsider Issue 391

©Cybertrek Ltd 2022

MAY 2–4 MANDALAY BAY LAS VEGAS, NV

Spa Business insights Each One&Only resort celebrates its own distinctive location and Big Sky is the perfect site for guests and residents

Moving mountains One&Only will bring Chenot Method stateside for the first time at its upcoming mountain retreat and residences in Montana

one Mountain Land Company

The destination will include 73 rooms

The spa will be the very first

and Kerzner International will

in the main lodge, 19 villas throughout

North American location to oﬀer

launch the first One&Only resort

the resort, a ski lodge and a Chenot spa.

Chenot Method programming.

Created alongside medical health and

A blended indoor/outdoor

in the us in 2024. One&Only

wellness retreat operator, Chenot, the spa

fitness centre will complement

Moonlight Basin will represent

will combine science-based health and

the wellness oﬀering, created

the brand’s first alpine resort and

beauty with alternative healing therapies.

to evolve with the seasons.

and residential community

be designed by architect Olson Kundig.

The spa’s approach will be anchored

Intimate in size, the architectural

Located between the Lone Peak and

by The Chenot Method, a programme

design of the resort will respect the

spanish Peaks mountains, the property

destination's terrain and minimal

will showcase Montana’s alpine scenery

the body from damage, toxin

impact will be made to the location’s

and wildlife.

build-up and premature ageing.

ecosystem during development. PHOTO: ONE&ONLY RESORTS

8 26

www.spabusiness.com

©Cybertrek Ltd ©Cybertrek 2022 Ltd sBinsider 2022 Issue 391

■■ The resort will seamlessly integrate into the landscape

PHOTO: ONE&ONLY RESORTS

I’m thrilled we’re introducing One&Only's first resort and community of private homes in the US The resort will seamlessly integrate into the landscape and be framed by the area's majestic mountain ranges. “each One&Only resort celebrates

with glass walls to showcase Big sky’s soaring mountain ranges.

Amenities and experiences One&Only Moonlight Basin will be

sky is the perfect site for guests and

connected by gondola to Big sky’s

residents alike to enjoy the very best

world-class skiing with over 5,800

of nature year-round through the life

skiable acres and will provide access

and energy of One&Only,” said Philippe

to mountain golf courses and other

Zuber, Kerzner International CeO.

outdoor leisure opportunities.

“I’m thrilled we’re introducing

The resort will also oﬀer an array of

our first resort and community

indoor and outdoor dining experiences

of private homes in the us.”

curated using fresh, local ingredients

A One&Only first

and internationally-inspired cuisine. Together, Lone Mountain Land

One&Only Moonlight Basin will

Company and Kerzner international

introduce the first community of

want to create a hub for adventure

One&Only private homes in the us,

and a space to unwind. Activities will

oﬀering 62 private residences.

range from hiking, mountain biking,

The free-standing Olson

■■ Philippe Zuber, Kerzner International CEO

horseback riding and snowshoeing, to

Kundig-designed homes will oﬀer

Alpine and Nordic skiing, fly fishing,

a contemporary design, complete

dog sledding, and snowmobiling. ●

sBinsider Issue 391Issue ©Cybertrek 391 Ltd ©Cybertrek 2022 Ltd 2022

PHOTO: ONE&ONLY RESORTS

its own distinctive location and Big

www.spabusiness.com

27 9

The Johnstown Estate Johnstownbridge, Ireland

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Spa Business insights

PHOTO: SIX SENSES

Six Senses The Palm, Dubai marks a new milestone for the Six Senses brand as it enters this remarkable destination Neil Jacobs, six senses CeO

New beginnings Six Senses has announced plans to launch its first destination in the UAE with a coral-inspired wellness sanctuary

ix senses will enter the uAe market in 2024 with a 61-room hotel and 162 branded residences along a private stretch of beach on Palm

Jumeirah’s West Crescent in Dubai. The project is the result of a

management agreement signed between six senses, real estate developer and investment company select Group and joint venture partner emirates strategic Investments Company (esIC).

The wellness club PHOTO: SIX SENSES

At the core of six senses The Palm, Dubai, will be a 5,574sq m social and wellness club called six senses Place. The club will be completed by

■■ The spa, hotel and residences are being conceived

a six senses spa inspired by textured

with an architectural narrative inspired by coral reefs

coral reefs and bathed in natural light. Biophilic design elements will

12 28

www.spabusiness.com

■■ The wellness menu will focus on recovery treatments and reconnection programmes

PHOTO: SIX SENSES

From the bottom of the ocean to the signature rooftop bar, our concept celebrates the natural beauty of the Gulf also encourage natural circadian

celebrates the natural beauty of the

rhythms throughout the design.

Gulf, the solidarity and hospitality

bedroom beachfront signature

There will also be nine five-

between host and visitors, and the

Villas, each oﬀering a garden, infinity

recovery treatments and reconnection

journey that Dubai has been on, with

pool and views to the beach.

programmes to help guests, members

its unique emirati traditions and

and residents progress on their

bubbling optimism for the future.”

The wellness menu will focus on

journey to optimal wellbeing. The spa will have a longevity

The hotel and residences

The residences will respect the natural landscape through colour and texture, completed by an understated yet sophisticated

clinic, IV lounge, biohacking room,

similar to the spa, the LeeD-certified

material palette of renders, stones

massage circuit pool, squash

six senses hotel and residences are

and metals that reflect the marine

court and workout spaces.

being conceived with an architectural

environment that surrounds the site.

Additional leisure spaces will include a central garden, pool, library, a selection

narrative inspired by coral reefs. Features will include undulating

Along with the spacious and landscaped green areas, residents

of restaurants and bars, a kids’ club,

rooflines, silhouettes and cellular

will have access to the hotel’s

games room and meeting rooms.

façades resembling coral’s natural

facilities and various leisure, sports,

form. This will create outward-looking

business and recreational facilities

senses CeO Neil Jacobs said: “six

environments that are shaded

such as a micro farm, tennis courts,

senses The Palm, Dubai marks a

and protected from the sun.

padel courts and running tracks.

Commenting on the project, six

new milestone for the brand as it enters this remarkable destination. “From the bottom of the ocean to the signature rooftop bar, our concept sBinsider Issue 391Issue ©Cybertrek 391 Ltd ©Cybertrek 2022 Ltd 2022

The residential oﬀering will

Part of the IHG Hotels & Resorts

include 162 branded residences

family, six senses has now signed

including Penthouses, Royal

a further 34 properties into its

Penthouses, and duplex sky Villas.

development pipeline. ● www.spabusiness.com

29 13

SponSored

photo: davines group

It’s crucial we eco-design packaging right from the beginning of its lifecycle, while properly managing our products’ end-of-life stage Davide Bollati, chair, Davines Group

Rethinking packaging With its commitment to meeting the highest standards in relation to sustainability and regeneration, Comfort Zone is reducing its plastic footprint through the use of innovative packaging design and an important partnership to stop ocean bound plastic

photo: comofrt zone/davines group

talian B Corp, The Davines Group, is renowned for its commitment to the sustainable creation and production of its result-driven Comfort Zone skincare line. Since 2014, the company has been aware of the damaging impact plastic packaging is having on the planet and has been working hard to develop innovative solutions that remove the need to use

Comfort Zone has introduced recycled glass and a refillable solution in the new Sublime Skin anti-aging range

Table: Davines Group, evolution trend of virgin recycled and bio-based plastic packaging mix Virgin plastic

Recycled plastic

Bio-based plastic

A circular approach

0.8% 14.9%

22.1%

26.3%

32%

20.1% 21.9% 29.5% 100%

99.2% 65.0%

2015

14 32

2016

2017

www.spabusiness.com

spabusiness.com issue 4 2021

56.0%

2018

plastic, while engaging with global initiatives that help to counter its impact on the environment.

27.4%

44.2%

40.6%

2019

2020

Although the spa and beauty sector has always been reliant on plastic packaging and it has traditionally played an important role in keeping products fresh and ensuring a safe user experience, the Davines Group has been accelerating its efforts to challenge its reliance on the material. Through a programme of rigorous product research and development, the focus has moved away from the use of virgin plastic made from fossil fuels, towards the use of innovative packaging materials made from recycled or renewable plastic. Comfort Zone has also reduced the weight of its glass packaging and introduced fully refillable solutions, while ensuring all its packaging is recyclable. Following exhaustive scrutiny of the way it approaches the use of fossil fuel-based materials, ©Cybertrek Ltd 2022

sBinsider Issue 391

photo: david katz plastic bank

Without human ecology, there is simply no future Tackling waste

Supporting sustainability initiatives enables the Comfort Zone to amplify its work to reduce its environmental impact

Tracking plastic on the app

David Katz started Plastic Bank in 2013 – Comfort Zone is supporting the initiative

This initiative involves the management of ethical recycling ecosystems which are run by local people in the coastal communities of Indonesia, the Philippines and Brazil. They gather ocean-bound plastic waste from land and beaches to stop it reaching our oceans and receive bonuses for doing so, which contribute towards the cost of food, fuel, school and health insurance, to help improve their quality of life. Commenting on the partnership, Bollati says: “There’s no social sustainability without environmental sustainability, and no progress

the company has now updated its production processes so 59 per cent of all packaging used is recycled or bio-based plastic. Significantly, Davines Group has reduced its reliance on plastic by a massive 631 tons since 2014, thanks to ongoing research and development into innovative, eco-friendly alternative package solutions. Commenting, Davines Group chair, Davide Bollati, says: “We’re conscious that packaging has an environmental impact and no material can be considered perfect, but properly managing our products’ end-of-life stage is very important. It’s crucial we eco-design the packaging right from the beginning of that lifecycle. “We aim for simplification, by reducing the volume of the packaging components as much as possible, eliminating unnecessary plastic elements and introducing refillable solutions, just as we’ve done for our new Comfort Zone Sublime Skin Intensive Serum,” he explains. sBinsider Issue 391

photo: plastic bank

In autumn 2021, the Group started a plastic collection project with social enterprise, Plastic Bank (www.plasticbank.com), to prevent 100 tonnes of material being dispersed into the environment and ending up in the world’s oceans.

without respect for ecosystems and human rights. Without human ecology, there is simply no future.”

Plastic footprint In 2020, the company calculated its plastic footprint using 3Ri standards (www.spabusiness.com/3ri), which revealed the business generated a total of 721.9 tons of plastic that year. This included waste produced by manufacturing and offices (27 per cent), plus the packaging of products sold worldwide (73 per cent). These findings led to an investigation by the Group into whether its plastic waste was being correctly managed globally. The outcome has been the development of initiatives to significantly reduce the company’s environmental impact in areas of the world where there’s a lack of institutions and technology to enable the full and proper recyclable process. This has led to the partnership with Plastic Bank that will expand in 2022 to ensure an even stronger positive impact on planet and people. l More: www.spabusiness.com/ComfortZoneBlog www.spabusiness.com

spabusiness.com issue 4 2021 33

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SUPPLIER NEWS

For the latest supplier news and company information, visit

spa-kit.net

Suppliers tell Spa Business insider about their latest product, design and technology launches

photo: BC SOFTWEAR

■■ The BC Softwear collection has been developed through customer feedback, insights and requirements

Barbara Cooke celebrates BC Softwear's 20th-anniversary milestone

uxury spa and hotel textile

grew, so did its collection. BC

supplier BC Softwear

Softwear founder and CEO

grateful to have continued

that the key components

has been in business for

Barbara Cooke then expanded

to supply the top hotels and

to her business’ success

over 20 years and is now

the line based on customer

spas in the UK whose loyalty

over the years are to:

supplying more than 10,000

feedback and requirements.

and appreciation of our quality

customers worldwide.

“I started this business

The company manufactures

working entirely from home

“I’m so proud and extremely

make us the successful company we are today. “However the biggest thank

Cooke told Spa Business

– Remain passionate about your product. – Love and listen to

towels, robes and linen

for the first five years,” she

for spas and hotels and is

explained, “mainly since I

you undoubtedly goes to my

– Create loyalty

planning to mark its 20th

wanted to see more of my

amazing team, whose hard

amongst your staff.

anniversary with a summer

sons, having spent far too

work and dedication ensures

party at one of its customer’s

much time working away from

the amazing customer service

the biggest lesson she’s

facilities, where clients, staff

home since they were born.

reputation we have today.

learnt through 20 years of

“Many of the staff have

running a business in the

your customers.

She concluded by revealing

and industry colleagues can

“Cliveden House was my

reconnect and help the team

very first customer and is still

celebrated five-year, 10-year and

industry; “never be afraid to

celebrate this milestone.

a loyal customer 20 years later,

nearly 15-year anniversaries.

fail, be afraid not to try”.

so it was rather appropriate

Thank you for your loyalty, team

with a small towel and robe

to enjoy tea at Cliveden to

spirit and camaraderie, you’re

range, but as its reputation

celebrate our anniversary!

what truly makes the company.”

The business started out

sBinsider Issue 391