The branch manager is engaged in forming the client base. Customer search can be realized through sales representatives.
Through participation in exhibitions, fairs.
Through personal contacts.
Search of potential customers through the internet or companies’ sites
The branch manager conducts negotiations with the customer about cooperation. The branch manager defines the terms of cooperation for the client (the level of discounts, terms of payment). Also the branch manager fills in the registration form data about the customer and the established conditions, and these conditions are established in the accounting programme on the basis of registration form (The form is attached) The manager is given a set of samples, catalogs with collections and approved price lists for a work with customers. A price list is formed on the basis of analytical information, prices monitoring in the market and study of competitive environment, which is approved by the Head of Yanser company. Samples can be offered to customers on terms at a 50% payment of their value. Catalogs can be sent to customers in electronic or printed form at company’s expense
Customers’ orders are taken in specially developed form or in a written form and accepted by email or fax. The time of execution of an order: two working days after order intake The time of guaranteed order storing on a warehouse: seven days from the date of the invoice to the customer. Otherwise, if the client does not have other fixed conditions of payment (The deferment of payment) Customer order is completed and shipped after the agreement with customer about possible changes (quantity, price, delivery date) A discount is calculated automatically in the accounting programme in concordance with fixed conditions of purchase for the customer The information of price changes for the customer is sent 7 days before these prices start to work
Delivery of goods to any point of European Union Self-delivery possible Working with the stated list of transport companies It is agreed with the customer which transport company supply a delivery and on what day The goods are shipped at customer’s expense, unless other conditions have not fixed in the contract The date of shipment is considered the date of delivery goods to a carrier (transport company) The goods are supplied in packing which is ensure the safety of the goods during transportation and storage in conditions of careful handling. The goods should be packed in boxes for shipment to the customer according to the standards of packaging in Yanser company. Transfer and acceptance of the goods is made by the number of boxes at the time of delivery or shipment to the customer. Acceptance of the goods is held inside package by quantity and quality within 7 (seven) working days from the date of actual delivery to the customer.
Complaints for the quality of goods (if there are any) are accepted within twenty calendar days from the date of actual delivery to the customer. Complaints for the quality and quantity are accepted only in written form (Act of disagreement) The complaint is considered within 7 working days from the date of receipt the goods. We inform the customer in written form about a decision. The goods are stored at the customer during the complaint considering. The goods prepared for return must have the original packaging and labelling (not damaged), otherwise the product can not be returned. Defects which are established in the list refer to manufacturing defects. (The list is attached) The products with acquired defects can not be return or exchange.
The branch manager supervises the receipt of payment from customers for the delivered goods to their address. It is possible cash or bank transfer for payment. The payment is carried out in accordance with the prescribed conditions of payments in the established form. The payment day is considered the day of accepting the money or receipt of funds on the settlement account of the Yanser Pl company. The customer manager should get the feedback from the client about the receipt of goods which are shipped to him. Monthly the customer manager informs clients about new arrivals, also is interested in sales and he offers the customer to make an order of goods from instock. The customer manager receives the information about the product and hand over information to the main office.