3 minute read
Our attitude to massage is wrong - we need to turn it on its head
Putting Brand Truth into Practice
“Truth in branding, like truth in life, is about authenticity, fair dealing, and simple straight talk”. Leading companies are putting this into practice through high quality content and product, portraying a “genuine empathetic understanding of the consumer.” Not only does this place more emphasis on the need to be real, but equally, on the need for proof.
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Why Authenticity Matters
Putting this brand truth into practice has always been important, but today, it's taking on a whole new role. It's now easier than ever to harm a brand's reputation by failing to make authenticity a priority, or by simply doing it wrong.
We know this because trust and transparency are steadily gaining more importance for consumers, and as Paul Greenberg puts it: “If a customer likes you and continues to like you, they will do business with you. If they don't, they won't.”
But the best way to get a customer to like you is by first getting to know them - which is where many companies falter. Several leading companies have fallen victim to the pitfall of lacking the insight needed to make their efforts count. Spreading a message that's not rooted in consumer insights can harm companies trust as it lacks the empathy needed to resonate.
The important lesson here is that putting brand truth into practice starts with understanding perceptions. Using in-depth research and insights to quantify perceptions and behaviors, you will know exactly what drives your audience and their interactions with your company, vastly improving your chances of appealing to the new consumer - who expects nothing less.
This idea of authentic marketing is nothing new. Rooted in the simple idea that 'truth sells', it has become one of the most powerful marketing tools of today in response to this shift in consumer power.
Whether B2B or B2C, authentic brands, in their simplest form, are those that lead with truth and transparency, removing the 'brand' element that sets them apart from the consumer, and replacing it with the 'human' element that drives connections.
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