Directory of Training and Consultancy Services

Directory of Training and Consultancy Services 2010 Working with professionals to Make a difference to the lives of Lesbian, Gay, Bisexual and Transgender People

LGBT Excellence Centre Wales Directory of Training and Consultancy Services 2010

“We can only see a short distance ahead, but we can see plenty there that needs to be done.�

Alan Turing

To Book or for Info Call: 0800 023 2201

Index P. 6 P. 7

Introduction About the LGBT Excellence Centre

P. 8 P. 9 P. 10 P. 11 P. 12 P.13 P.14 P.16 P.17 P.18 P.19 P.20 P.21 P.22 P.23

Consultancy Services Rainbow Mark accreditation Membership Employee Assistance Programme Legal Service and Casework Mediation Investigative Work Podiwm Consultation Solutions Setting Up LGBT Youth Forum Setting Up LGBT Staff Networks Equality Lead Scheme Development Best Year Yet! Business Development Transformation Programme Small & Medium Business Transformation Programme Conference and Away-Days Teambuilding

P. 24 P. 25 P. 26

Leadership Gender Identity Equality for Elected Members Sexual Orientation Equality for Elected Members Gay Leadership

P. 27 P. 28 P. 29 P. 30 P. 31 P. 32 P, 33

Legal Yogyakarta Principles LGBT Human Rights Equality Diversity and Human Rights Know Your Rights Civil Partnerships Gender Identity Discrimination Case Law Sexual Orientation Discrimination Case Law

P. 34 P. 35 P. 36 P. 37 P. 38 P. 39

Awareness Bisexuality Awareness Gender Identity Awareness Addressing Ageing issues for LGBT People Managing Sexual Orientation and Religion at Work Understanding Disability for LGBT People Exploring Dimensions of Diversity

P. 40 P. 41 P. 42 P. 43

Education and Youth Safe Space - Achieving Equality for LGBT people LGBT Equality for Governors Anti-Homophobic Bullying Workshop for Teachers Performance Power

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P. 44 P. 45

Hate Crime Homophobic Hate Crime Awareness Protection of Vulnerable Adults (POVA)

P. 46 P. 47 P. 48 P. 49 P. 50 P. 51 P. 52 P. 53 P. 54 P. 54 P. 55 P. 55

Business Development Sexual Orientation - the Business Case Equality – so why engage with the LGB sector?

Monitoring Sexual Orientation and Gender Identity Developing Policies and Generating Best Practice Working with and engaging Transgender People Managing Transsexualism in Employment LGBT Inclusion Managing Conflict Business Start-up Course Taking on Staff for the First Time Selling Online Accounts for the Self-Employed

P. 56 P. 57 P. 58

Housing and Homelessness LGBT Awareness within Housing LGBT Domestic Violence Awareness LGBT Awareness within Homelessness

P. 59 P. 60 P. 60 P. 61 P. 62 P. 62 P. 63 P. 64 P. 65

Empowerment Theatre for Inclusion The Motivator Achieve!

Supervision of Sexual Minority Therapy Fear Busting Introduction to NLP Presenting with Power Mindfulness for Stress Reduction Drama, Devising and Acting Course for Adults

P. 66 P. 67 P. 68 P. 69 P. 70

Health Basic Sexual Health Awareness Healthy Sexuality Blood Borne Viral Infections (HIV and Hep B) Self-Harm & Destructive Behaviours Intervention Mental Health First Aid

P. 71 P. 72 P. 73 P. 74 P. 75

Equality Race Awareness and Equality Age Discrimination Legislation (Employment) Disability Discrimination Act (Employment and Service Provision) Disability Discrimination Act (Employment) Disability Discrimination Act (Service providers)

P. 76 P. 78

Funding Grants and Support Booking Terms and Conditions 5

To Book or for Info Call: 0800 023 2201

Introduction Welcome to the first LGBT Excellence Centre‘s Directory of Training and Consultancy Services 2010!

The Directory has been designed to support organisations and businesses across all sectors in the delivery of LGBT equality and human rights. The various courses and programmes can contribute to the continuing professional development of the organisation and its employees by building on existing good practice and improving performance through ongoing learning and support.

Our Directory brings together training provided by the LGBT Excellence Centre Wales as well as other organisations and consultants that come from the LGBT sector to provide an unmatched wealth of sexual orientation and gender identity focussed knowledge, expertise, tools, support, and resources. Further to these, we have also sourced other training packages that can contribute to the achievement of better equality in all different areas of business.

The training courses are designed to be practical, stimulating and informative and are reviewed every year to reflect the changing needs of the organisations and people that we work with. We collate feedback after each training session and discuss it with each trainer to make sure that we provide quality and value for your money.

Most of the training courses and consultancy services can be tailored to meet the needs of our business or project and we are always happy to discuss your requirements in details to ensure that you get exactly what you need.

Besides providing great training and consultancy services, our directory offers you the opportunity to support the LGBT sector and provide evidence towards our organisation‘s social responsibility commitments.

In the next pages you will find all the courses that we provide with information about costs and duration. We can make in-house arrangements all over the UK for all courses, but we also operate a calendar of training events that can be found on our website at www.ecwales.org.uk/training.

All consultancy services are designed to meet each organisation and business needs, so if you cannot find the right solution in the following pages, give us a ring and we will be please to advise you on how we can support you.

Enjoy helping us making the world a better place for all!

Federico Podeschi Chief Executive Officer LGBT Excellence Centre

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LGBT Excellence Centre

What is the LGBT Excellence Centre Wales?

The LGBT Excellence Centre Wales is a social enterprise and a charity that promotes equality, diversity and human rights through gathering and sharing information and good practice. The Excellence Centre is a hub connecting people and organisations: on the charitable end, the organisation delivers free services and support to LGBT communities such as counsel-ling and legal representation for discrimination cases, whilst on the enter-prising side it funds itself through projects and business services such as training for employers and anti-bullying workshops in schools. The Excellence Centre is focussed on developing collaborative models for delivering LGBT equality with its partners in order to make the world a better place for everyone. The organisation has a strong emphasis on sustainability and has already developed a strategy to make itself and the LGBT voluntary sector more sustainable and less reliant on public funding. Its work is predominantly split as follows: Counselling 10% Information, advice and sign-posting 5% Legal Representation 30% Training 5% Anti-Bullying 10% Networking 10% Fundraising10% Development 15% Volunteering 5%.

How do we do this?

In order to fund ourselves and be more sustainable in the longer term we operate a network of professional consultants and freelance trainers who affiliate themselves with the Excellence Centre to deliver services for the public, private, and voluntary sectors. Products and services include a range of training courses on equality, diversity, and human rights; leadership and management development programs; consultancy services for organisations that wish to address their diversity policies and procedures; support for individuals or groups that want to develop social enterprises and ventures to benefit different communities. The Excellence Centre serves as a "hub" to connect them to clients/customers. The affiliated consultants, barristers, counsellors, advisers and trainers offer their services to clients, get paid, and pay a commission to the Excellence Centre for the referral. Or if the affiliate consultants use training packages and materials developed by the Excellence Centre itself or vice versa there is a reciprocal commission agreement. There is a clear charging policy now but we still will negotiate with clients who have limited capacity to pay or may decide to offer the service for free as needed or on a Time Banking or pro -bono basis. The Excellence Centre works with governments, the Commission for Equality and Human Rights, and other organisations to provide advice, information and support facilities for people dealing with the pressures of being Lesbian, Gay, Bisexual, or Transgender. It also works to promote, encourage, share, and deliver good practice and awareness of rights about equality, diversity and human rights and works to eradicate discrimination, harassment and hate crime.

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To Book or for Info Call: 0800 023 2201

The Rainbow Mark A Standard for delivering LGBT Equality across Sectors What is the Rainbow Mark?

The Rainbow Mark is a quality mark sponsored by the Welsh Assembly Government and supported by the Welsh Local Government Association and Tai Pawb – a signifier of good practice, commitment and knowledge of the specific needs, issues and barriers facing lesbian, gay, bisexual, and transgender (LGBT) people in Wales.

In order to gain a Rainbow Mark, the LGBT Excellence Centre will provide a clear assessment criteria to work from and on-going guidance and advice to help collect evidence and develop good practice, including support services (where required) with rewording forms, policies and procedures.

The Assessment Criteria The Rainbow Mark consists of ten simple assessment criteria, each asking for supporting resources. These resources could be specific documents, such as a copy of the Equal Opportunities Policy, a monitoring form, or brief details of working procedures (for instance, how and when new staff members are trained or whether there are always private areas available for service users to talk to your staff). The Excellence Centre‘s staff will assist the organisation achieving the criteria and will undertake the assessment. The training packages and consultancy that the Excellence Centre delivers will also assist organisations with identifying what policies and procedures count towards Rainbow Mark accreditation, whereas some evidence will automatically be generated by staff simply by delivering training.

The Rainbow Mark will accomplish the following for your organisation:  A Welsh Assembly Government endorsed accreditation with a mark, indicating that your organisation is in line with statutory requirements and promotes best practice in engaging with the LGBT community.  Identify and address the difficulties that your organisation might face in addressing the needs of the LGBT community;  Make your services accessible to the LGBT community;  Raise awareness among staff with regard to the particular issues that affect LGBT people in housing need;  Begin monitoring products, goods, facilities, and services in terms of sexual orientation and gender identity;  Raise awareness of the particular issues in addressing the needs of LGBT people through good management practice (i.e. processes, policies, etc.);  Benefit from existing models of effective working practice and use these in the development of their own;  Identify innovative new ways of working to meet the needs of LGBT people;  Be fully aware of all legislative frameworks which impact on service delivery to the LGBT community  Ongoing support and consultation with reviewing existing policies and procedures so that they are in line with statutory requirements and promote best practice 8

LGBT Excellence Centre

How much will the Rainbow Mark cost for my organisation?

The Rainbow Mark is a FREE accreditation available to all members of the LGBT Excellence Centre. Training and consultancy services will carry separate charges as needed.

What will your organisation gain from achieving the Rainbow Mark?

All organisations awarded the Rainbow Mark will receive a framed certificate and a supply of posters, leaflets and supporting material explaining the benefits of the Rainbow Mark to all visitors and service users. A series of ―top tips‖ documents and a range of useful documents, research, resources and policy updates will be supplied by the Excellence Centre to provide a useful and accessible guide for all staff. Organisations will also be able to use the Rainbow Mark logo on all their publications and paperwork.

Membership Information and support Free copy of our newsletter – LGBT Wales  Free access to our Rainbow Mark—the LGBT equality kite mark for Wales  Regular members e-briefing, giving news and updates on funding, events, etc  Discounted Employee Assistance Programme for LGBT people in your organisation  Upcoming Members‘ area‘s access on www.ecwales.org.uk  Information and fact sheets on a wide range of subjects  Specialist networks and forums  Funding searches for particular projects in partnership with the LGBT sector  A regular programme of seminars and conferences throughout Wales  Discounted access to our upcoming consultation website Podiwm  Database of training and consultancy  Free promotion and discounted advertising Influencing, representing and resourcing As a member, you will be consulted regularly on a range of issues and your views conveyed to key decision makers, invited to regular policy briefing seminars to convey the anticipated impact of future government policies or legislation affecting LGBT people.

Discounts - Up to 25% As a member you could save your organisation literally hundreds of pounds on the everyday products and services that are essential for your organisation to meet the needs of LGBT people Contact the LGBT Excellence Centre for further information!

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To Book or for Info Call: 0800 023 2201

LGBT Employee Assistance Programme What is the LGBT Staff Helpline Service?

The LGBT Employee Assistance Programme (EAP) is an helpline that assists your employees with their problems, whilst providing your organisation with a tangible return on the investment and support with meeting legal duties and responsibilities.

The Excellence Centre works closely with each customer to offer a model of EAP service and delivery that will meet their specific objectives. Our Helpline gives employees and their dependent families a wide range of confidential support, 24 hours a day, to tackle difficult problems that arise - support that minimises the impact of employee issues on the workplace.

What do we provide?  Immediate access to experienced counsellors over the phone  Telephone access 24 hours a day, 365 days a year  The opportunity to talk in confidence from work or home  Anonymity of the caller if desired  Telephone and face-to-face counselling services nationwide.

We also provide your employees with assistance and advice on : Benefits ● Bullying ● Civil Partnerships ● Civil Rights ● Coming Out ● Consumer Issues ● Debt Problems ● Discrimination ● Domestic Violence ● Employment ● Equality ● Family Issues ● Funding ● Hate Crime ● Health ● Homelessness ● Housing ● Human Rights ● Immigration ● Legal Matters ● Relationships ● Sexuality ● Social Care ● Volunteering Potential Benefits of Joining the EAP for your employees:  Early support around any issue or needs to be addressed.  Cope with work-related and personal problems and challenges that impact on performance at work.  Improve productivity , workplace efficiency, and workplace co-operation.  Lessen absenteeism and staff turnover.  Manage the risk of unexpected events.  Position the organisation as a caring employer.  Reduce grievances.  Assist in addiction problems.  Improve staff morale and motivation.  Provide a management tool for performance analysis and improvement.  Demonstrate a caring attitude to employees.  Assist line managers in identifying and resolving staff problems.

Our EAP service carries the following credentials:     

ISO9001 quality accreditation Indemnity insurance cover of £ 5 million Registration with British Association for Counselling and Psychotherapy Members hip to the Employee Assistance Professionals Association Membership to the European Council for Coaching and Mentoring 10

LGBT Excellence Centre

Legal Services and Casework The Excellence Centre was established to enable LGBT people to access justice and eliminate discrimination on grounds of sexual orientation and gender identity.

In order to achieve this, we support individuals through our charitable work, but we also work with organisations and businesses to make sure that issues do not arise and that problems are resolves. However, sometimes things do go wrong and organisations and businesses might find themselves dealing with grievances, complaints, employment tribunals, and court proceedings.

The LGBT Excellence Centre Can offer legal support and advice to guide a business through all stages of a legal dispute and offer advice throughout the process in order to minimise the risks of making mistakes, discrimination, unfair practice, and unlawful conduct. This can not only mitigate risks, but can also help to avoid having to pay out compensation and other legal costs.

The Excellence Centre has a ‗Your Rights Guide‘ on the website for those individuals who are looking for general legal information on employment law rights, discrimination law, family law, youth law, your rights abroad, hate crime and transgender legislation.

Businesses and organisations can obtain quick advice on the phone and further legal support by calling our helpline and speak to the Discrimination Director who can advise accordingly. If we do not have the answers straight away our qualifies barrister will endeavour to research for the answer and get back to you.

Furthermore, the Discrimination Director can help organisation‘s employees and customers or service users through all stages of any legal dispute, from grievance procedures in an employment dispute, to helping with court forms for a Dissolution of a civil partnership.

The Excellence Centre is very proud of the reputation of its legal department. The Centre has won some high profile cases but this could not have been done without a dedicated and growing network of pro-bono solicitors and barristers that work with the organisation. The Excellence Centre is striving to expand its pro-bono network so that the individuals that we support do not have to worry about paying legal fees to access justice. As legal procedures can be very stressful the Excellence Centre is unique in that it can offer coaching and counselling throughout the process to help you cope with the pressure should you feel that you would like someone to talk to.

The Legal Department at the Excellence Centre intends to develop working relationships with Businesses, Organisations and Service Providers to assist with developing good practice and policies.

Contact us today for a tailored quote to suit your business needs!

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To Book or for Info Call: 0800 023 2201

Mediation Why Mediation?

Conflict whether in the work place, family or between neighbours can extract a huge cost, whether that be emotionally, financially, professionally or through time lost.

Parties in dispute who seek legal or tribunal resolution enter an adversarial arena where there can only be one winner, the process takes months or even years, and financial costs can be extremely high. The decision is imposed by the judge or tribunal, and the relationship between parties is almost certainly ruined. Matters that would otherwise remain confidential are aired in a public. The embarrassment as well as damage to a persons or businesses reputation can be long lasting.

Mediation offers a process for rapid conflict resolution avoiding all of the above, and with a high success rate. Both parties retain control over the process and outcome, with the resolution being arrived at through assisted negotiation. Rather than being a ‗win – lose‘ situation, mediation produces a conclusion that both parties can feel very satisfied with.

Mediation – What Happens?

Our qualified and experienced mediators practice in line with the standards set out

by UK Mediation. Upon receiving a mediation referral, an initial assessment is made to decide whether the mediation is the best suited process, or whether dispute would be better referred to another process. Initially, mediators will meet with both parties separately to discuss and outline what the principal issues are, what each parties‘ position on the matter is, and what outcome they would like to see. Any concerns, fears or misgivings a person might have about the process are addressed at this point. If both parties wish to continue to the next stage, a venue for mediation that is discrete, accessible, neutral to both parties and comfortable is designated.

During the mediation session opposing positions are aired, discussed, re-framed and negotiated. Mediators facilitate the process, making sure that points are covered fairly and a ‗balance of power‘ maintained. The solution arrived at is generated by the participants, giving a greater feeling of ownership and personal responsibility towards making the agreement work. Before the conclusion of mediation, the solutions generated are tested in order to ensure they are realistic and workable. Also, parties are assisted with generating an agreement on how they will address matters should further issues arise in the future. All agreements are then summarised in a non-binding ‗memorandum of understanding‘ copies of which they both keep. Should more than one mediation session be required this is perfectly acceptable and no further fee is charged. Since the whole process is solution focussed, it is generally agreed by all concerned that the content discussed during mediation remains confidential.

Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request.

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Investigative Work Workplace Investigations are undertaken on behalf of public bodies, private companies or voluntary sector organisations. We investigate allegations of bullying, harassment or discrimination in the workplace by acting as an independent, external adjudicator.

Allegations of discrimination frequently link to issues around sexuality, race, gender, disability, age, religion or belief. Investigators are particularly skilled and knowledgeable on diversity issues.

Why use us?

Allegations of bullying, harassment or breaches of one or more person‘s dignity in the workplace can contribute to a discontented workforce. All take a toll on the image and performance of an organisation. High sickness absence statistics, fast turnover of employees and unhappy staff inevitably have a root cause that costs an organisation money and reputation. Internal investigations can take months, sometimes years to complete due to lack of staff resources. We assist you to address and solve a situation in a prompt and effective manner.

Using us considerably reduces the risk of litigation and associated, often unlimited settlement costs.

What happens?

Working to the Human Resource policies and procedures of the commissioning organisation, allegations are investigated through interviews (which become signed witness statements), background research and collation of any documentary evidence. A comprehensive report is compiled, covering all objective evidence with findings, conclusions and recommendations.

We also highlight legislative requirements or areas of training or development that may have contributed to the overall situation. The commissioning body is then in a position to decide on a way forward.

Location Various throughout Wales and the UK. Costs A tailored proposal and price quoted upon request.

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To Book or for Info Call: 0800 023 2201

Podiwm - Wales’ Standpoint (Consultation Solutions) Introduction Wales needs strong, resilient and harmonious communities that can respond effectively to the increasing pace and scale of economic, social and cultural change in the 21st Century.

Involving the people of Wales has become an essential part of the work of public authorities because of their duty to consult as well as for many businesses that want to maximise their potential and market themselves as widely as possible.

Consultation is an effective method of making organisations and businesses more accessible and policies more informed and effective.

Need for Podiwm Participation is about people sharing ideas, thinking for themselves, expressing their views effectively, planning, prioritising and being involved in the decision making process to create change. There is a broad range of demographic and personal factors, which help to determine the nature of participation open to people, including age and gender, socio-economic conditions, physical conditions and the type of rural or urban environment.

There can also be barriers to participation and these include lack of money, discrimination, lack of resources, and lack of information. However, everyone has the right to participate in decisions that affect their lives, the lives of their community and the larger society in which they live. Participation should run alongside decision making at a local and national level. Podiwm is a key development to assist organisations and businesses achieve a fair and just society in which all citizens are empowered to determine their own lives and to shape the communities in which they live.

Social Media Matters Millions of conversations a week are happening on sites such as Facebook, Twitter, YouTube and others, where people share information about anything that matters to them. This also means that reputations are made and broken in the social media space, including those of organisations, products and services.

However, many organisations still fail to engage with such conversation for lack of understanding, capacity, or restrictions on internet usage and other policies.

The key facts of social media speak for themselves: · 25% of search results for the World‘s Top 20 largest brands are linked to user generated content · 34% of bloggers post opinions about products and brands - Do you like what they‘re saying about your brand? · People care more about how their social group ranks products and services than how Google ranks them · 78% of consumers trust peer recommendations – only 14% trust advertisements This is why it is important to monitors customer conversations that are related to your business in the social media space. This can enable an organization to determine actionable next steps based on the information gathered, such as proactive outreach or the creation of a support case to solve a customer‘s problem.

As a result organizations have the information and the support to create 14

LGBT Excellence Centre

opportunities for engagement via social sites, search, email, phone, customer portal and chat, therefore enabling actionable next steps such as proactive outreach.

Purpose Podiwm will empower the local communities to maximise opportunities to have their say and participate in the decision making process at these different levels: · To be a resource for organisations wanting to engage with people in Wales · To support the public sector with mapping existing community cohesion work and gaining a better understanding of the local community · To help organisations and businesses increase the level of participation in decision and policy making and increase capacity for co-creation · To support organisations and businesses in carrying out consultations and participatory activities with people from diverse backgrounds · To help ensure consistency and quality in consultations and participatory activities, taking into account the diversity of groups · To provide feedback and statistics of the different consultation outcomes · To provide specific case studies of different examples of participation from people from diverse communities · To give a checklist of issues and tips for effective participation in consultations · To provide a reference list of relevant information which can be regularly updated in order to facilitate information sharing and best practice · To be a comprehensive and accessible ongoing resource for policy consultation with people from diverse backgrounds Connect, Engage, and Inform The more we know about people – their needs, preferences, circumstances and challenges – the better able we are to target appropriate information, resources and support to them. This allows organisations and businesses not only to personalise services for individuals but to create efficiencies for organisations and companies in their business of supporting people – whether employees, service users, clients, or customers. Therefore there is a need to refocus from purely customer relationship management to creating a ―customer experience‖.

Benefits of the Podiwm customer experience system include: · Keyword searchable information and knowledge management functionality; · Ability to ask questions of the knowledge base with our Ask a Question facility; · Surveys and assessments built into the system and triggered by or user actions; · Reminders and prompts individually designed to meet client or user needs; · E-marketing for service or sales promotion, alerts, events and any other customer requirement; · All elements of the customer experience management system can be linked to a contact centre (for example the local authority, the police helpdesk, etc); · Data and analytics are provided as standard allowing organisations to track clients and users as they engage with Podiwm.

Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request.

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To Book or for Info Call: 0800 023 2201

Setting Up LGBT Youth Forums There is widespread policy support for working with LGBT young people throughout the UK. This programme is for people and groups who are working to establish a youth group specifically for lesbian, gay, bisexual and transgender (LGBT) young people in their city, town or area. The programme can also be used to support existing LGBT youth groups to become more sustainable into the future. The model to set up LGBT Youth project is based on the experience of ―BeLonG To‖ in Ireland, who has worked to develop resources and an accredited approach to LGBT youth work and has agreed to share their experience and support with the LGBT Excellence Centre.

The programme contains a step-by-step approach to establishing an LGBT youth group, which was developed through the experience of establishing and growing youth services. Each step was developed in consultation with a number of experts in the field of Youth Work and have been compiled to provide a straight forward approach to groups on how to ensure an LGBT youth group is created and sustained in a youth-focused and safe manner.

Rainbow Mark Accreditation Where a new LGBT Youth organisation can show that it has been established in line with the this development programme, the youth project will also be able to access the Excellence Centre‘s Rainbow Mark Accreditation in order to benchmark its achievements and broadcast its successes.

Benefits of using this programme:  Support and expertise from a leading organisation on LGBT equality  Wealth of resources from across the LGBT voluntary sector  Dedicated Helpline and support services – an 0800 number for young people to phone in order to access information and advice  Regular newsletters and bulletins relevant to LGBT people  A calendar of training courses and events throughout Wales  Networking opportunities with a number of partner agencies across Wales.

Target audience This programme has been designed to create partnership working between youth workers, community workers, health professionals, teachers, counsellors and young members of the LGBT community.

Duration Duration depends on organisation‘s requirements.

Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request. Programme includes professional facilitation and coaching support throughout.

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LGBT Excellence Centre

Setting Up LGBT Staff Support Networks The promotion of equality and diversity is a statutory responsibility of all public bodies, and a good thing for any business or organisation in its own right:  To deliver service user-led or customer focused operation, services must be fair to everyone and recognise the needs of each individual.  Any provider of good, facilities, and services would not be able to deliver equality of access or ensure that they cater for those who need it most without keeping equality and diversity at the forefront of their thinking.  Businesses and organisations will not realise the full talents of their workforce, if they do not have a culture which recognises the unique contribution of each individual member of staff, and which takes pride in having a workforce which represents the diverse public it serves.

The LGBT Excellence Centre has developed a programme that contains a step-bystep approach to establishing an LGBT network, which was developed through the experience of establishing and growing networks in many international businesses and organisations.

Benefits of using this programme:  Support and expertise from a leading organisation on LGBT equality  Wealth of resources from across the LGBT voluntary sector  Dedicated Helpline and support services – an 0800 number for young people to phone in order to access information and advice  Regular newsletters and bulletins relevant to LGBT people  A calendar of training courses and events throughout Wales  Networking opportunities with a number of partner agencies across Wales.

Rainbow Mark Accreditation Where a new LGBT Network can show that it has been established in line with the this development programme, the project will also be able to access the Excellence Centre‘s Rainbow Mark Accreditation in order to benchmark its achievements and broadcast its successes.

Target audience This Duration Duration depends on organisation‘s requirements.

Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request.

Programme includes professional facilitation and coaching support throughout.

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To Book or for Info Call: 0800 023 2201

Equality Lead Scheme Development This programme has been developed for those organisations that are looking to develop an Equality Scheme to improve outcomes for all service users and staff.

The programme aims to create ―Equality Leads‖ to embed equality into the organisation, each having responsibility for a recognised strand of equality.

The purpose of the consultancy is to identify  What improvements are needed; where are the main barriers to change  What would the role of the Equality Lead need to be to facilitate change Stage One: Research Initially, a meeting between the Excellence Centre and the officers that have a responsibility for equality and who have expressed interest in developing the scheme.

The purpose of this meeting is to clarify in more detail the ‗presenting problem‘ i.e. what is not working; where development is felt to be needed across the organisation. Based on the initial dialogue, the Excellence Centre will design a confidential survey to be carried out with a representative sample of staff. This sample would include the managers alongside staff from across the organisation. The purpose of this is to engage staff across the organisation in the change programme as well as to confirm that the presenting problem is the actual problem . The results of the survey will be consolidated by confidential face-to-face or telephone interviews with 10% of the people who were surveyed. Other research may be based around data already held by the organisation e.g. satisfaction surveys, equality data, policy reviews, etc.

Stage Two: Feedback and Diagnosis Based on the data collected, the Excellence Centre will provide feedback and initial diagnosis to the manager who commissioned the work. The Excellence Centre will then facilitate a joint diagnosis with the organisation as part of the development day (see below) Stage Three: Development Day To include sessions on  Presentation on feedback from surveys, interviews and other research  Agreeing priorities for development  Forces for and against change in Barnardo‘s Cymru and strategies to overcome this  How organisations change  The importance of Equality  The role of the Equality Lead/Change Agent  Action Learning  Next steps Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request. Programme includes professional facilitation and coaching support throughout.

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LGBT Excellence Centre

Best Year Yet!® Best Year Yet was created to make a major contribution to the performance of Teams and has been proven to improve team performance and results. The unique programme is a highly effective team planning, performance and development system that has undergone a gradual evolution and development path that reflects the input and feedback of many leading businesses and teams that have applied the system over the last 20 years. The programme aligns business and team goals, develops team working and collaboration to fast track team performance.

Benefits of attending 1. How to align your Team Mission, goals and accountability to a highly focussed one page plan.

2. How to embed Team behaviour to be consistent with your organisational values.

3. How to apply key principles of high performance team working including: I. Team visioning II. Team alignment III. Living Team values IV. Priority management V. Setting effective Goals and Milestones VI. Active listening VII. Setting performance expectations VIII. Holistic leadership IX. Personal responsibility X. Enabling empowering paradigms Target audience Leadership, Management, Sales or Project Teams who need a structure, process and tools to ensure focus and peak team performance, particularly in the following scenarios: · To facilitate organisational change with Leadership team · To improve team alignment and accountability · To ‗fast track‘ leadership or management performance and capability · For Sales Teams that are not meeting their sales targets · For Project teams that need to implementation of change Duration An annual team programme - 2 Day Kick-off with monthly review workshops Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request. Programme includes professional facilitation and coaching support throughout, PRO - producing results software, online audio lessons and workbooks.

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To Book or for Info Call: 0800 023 2201

Business Development Transformation Programme To reach your sales or fee income target everyone responsible for earning fees needs to have a clear strategy, process, and effective skills to win and retain clients.

We support Sales professionals, Partners, Associates within professional services companies looking to achieve greater sales or fee income performance to achieve and exceed their targets.

Benefits of attending Sales professionals, Partners and Associates will master the key principles, tools and skills to achieve greater success in the following areas: 1. Planning to exceed sales or fee income targets 2. Managing your sales pipeline 3. Impressing clients 4. Building effective client rapport 5. Establishing client needs 6. Presenting compelling solutions and proposals 7. Handling resistance 8. Winning the business 9. Effective relationship management Target audience Sales professionals, Partners or Associates within professional services firms.

Duration We can deliver 1 day workshops to annual sales development programmes Location Various throughout Wales and the UK. Cost Programmes are tailored to the size and needs of each business and budget.

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LGBT Excellence Centre

Small & Medium Business Transformation Programme You have to wear so many hats as Directors of a small and medium business that it‘s easy to find yourself chasing your tail, losing direction, focus and motivation.

We support Managing Directors, Partners and Directors of ambitious small and medium businesses to achieve outstanding results. We help you to grow your business successfully and to plan ahead so that you maintain focus and peak performance to achieve your results and ambitions.

Benefits of attending We are fully aware of the changing nature of small and medium businesses, so each programme is tailored to your business needs. We help you develop strategies and skills that are relevant to the issues that you face and provide support in the following areas: 1. Creating a shared vision and plan for driving your business forward 2. Taking a step back to review the bigger picture for your business 3. Agreeing measurable goals quarterly to create traction and results 4. Keeping focussed on delivering your key business priorities 5. Driving accountability for individual and team results 6. Developing strategies for your marketing and sales efforts 7. Addressing fundamental issues that improve your business performance 8. Devising strategies to keep your people motivated 9. Receiving advice and support to implement change Target audience Managing Directors, Partners and Directors of ambitious small and medium businesses Duration An annual programme - 1 Day Kick-off with Quarterly coaching review workshops Location Various throughout Wales and the UK. Cost Tailored proposal and prices quoted upon request. Programme includes professional facilitation and coaching support throughout.

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To Book or for Info Call: 0800 023 2201

Conference and Away-days Are you organising a conference, away-day or important meeting that needs to be run seamlessly to achieve a successful outcome?

We provide a full conference and away-day design and facilitation service to ensure your event meets your objectives. We use professional techniques combined with years of experience to help you achieve a variety of outcomes from your conference or away-day, including:  Presenting and engaging staff in your long-term plans  Transitioning change within your business  Help with strategic or project planning  Creative thinking / brainstorming  Improving your processes  Resolving conflict  Problem solving  Team building Benefits of attending  We bring objectivity and fresh thinking  We‘re skilled at managing group dynamics so you get the best possible result from your event  We prepare all the materials and resources for your event and brief the facilitators  We create the structure and process to support your agenda and then facilitate a successful event for you  We ensure all your team and stakeholders are involved and focused on the issues at hand, rather than trying to manage the facilitation process themselves  We help you achieve effective outcomes and greater success  We can produce and circulate all the flip charts and notes from your event in a logical, meaningful and understandable format to save you time, effort and administration Target audience Directors, Partners, Managers, Project Managers and Conference Organisers who are looking for competent Conference and Away-day organisers and facilitators with leadership, management, project management and Staff engagement experience.

Duration Duration depends on organisation‘s requirements.

Location Various throughout Wales and the UK. Cost We will tailor your conference or away-day to meet your needs to any audience size and within budget.

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LGBT Excellence Centre

Teambuilding Does your team need re-energising? We design tailored indoor and outdoor teambuilding events to improve team effectiveness or tackle issues that are hindering the success of your team in a non-threatening and safe environment.

Benefits of attending We‘re qualified trainers with years of professional experience and specialist skills in designing teambuilding events that help you to: 1. Improve the way your team members communicate with each other 2. Understand each other‘s personalities, strengths and differences 3. Improve leadership and management skills 4. Build cross-functional team relationships 5. Build greater trust and camaraderie 6. Improve processes and systems 7. Plan for future success 8. Motivate your team Target audience We help improve team effectiveness for Leadership, Management, Project, Sales or Business teams of any size. Our solutions can include: Leadership and Management teambuilding away-days Cross-functional teambuilding to improve inter-departmental relationships e.g. operations and sales Teambuilding for virtual or remote teams that don‘t often meet each other face to face.

Supporting new project teams that need to create effective working relationships from the outset Recognising and rewarding success Duration 1 or 2 day tailored events Location Various throughout Wales and the UK. Cost We can tailor your team building to meet your needs and budget.

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To Book or for Info Call: 0800 023 2201

Gender Identity Equality for Elected Members This course aims to ensure Elected Members know and understand the issues affecting Transgender people. The course aims to raise awareness of discrimination, harassment, hate crime and bullying faced by Transgender people within the community. The course will guide attendees through the Employment and Educational duties and responsibilities.

The course will explore the definition of gender identity and the types of issues faced by people who identify as Transgender, it will focus specifically at the implications that these issues could bring. This practical course aims to give Governors an understanding of the important legislative changes around gender identity in the workplace through interactive delivery. You will develop your people and performance management skills and learn about how current legislation and regulations affect you, both as an individual and as a service provider.

The course will briefly discuss transgender in an educational context. The course will empower those with responsibility to challenge this behaviour effectively and foster an environment where bullying is discouraged, whilst, learning the legislative duties under employment law to dispel harassment, discrimination and hate crime.

As a result of completing this course you will be better able to effectively make the changes that your service delivery needs to become a more diverse, sustainable and successful. It also encourage better service for the service users through developing goods, facilities, and services that not only do not discriminate against Transgender people, but also target them as a profitable and important market.

Benefits of attending  Gain an understanding and awareness of issues affecting Transgender people  Learn the correct terminology and language which will enable you to challenge and counteract discrimination  Understand responsibilities as an Elected Member Governor towards Transgender people in an educational and employment context Target Audience Elected Members Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 24

LGBT Excellence Centre

Sexual Orientation Equality for Elected Members This course aims to ensure Elected Members know and understand the issues affecting Lesbian, Gay and Bisexual (LGB) people. The course aims to raise awareness of discrimination, harassment, hate crime and bullying faced by LGB people within the community. The course will guide attendees through the Employment and Educational duties and responsibilities.

This practical course aims to give Governors an understanding of the important legislative changes around sexual orientation in the workplace through interactive delivery. The course will explore the definition of sexual orientation and the types of issues faced by people who identify as LGB but will focus specifically at the implications that these issues could bring. You will develop your people and performance management skills and learn about how current legislation and regulations affect you, both as an individual and as a service provider.

The course will briefly discuss sexual orientation in an educational context. The course will empower those with responsibility to challenge this behaviour effectively and foster an environment where bullying is discouraged, whilst, learning the legislative duties under employment law to dispel harassment, discrimination and hate crime.

As a result of completing this course you will be better able to effectively make the changes that your service delivery needs to become a more diverse, sustainable and successful. It also encourage better service for the service users through developing goods, facilities, and services that not only do not discriminate against LGBT people, but also target them as a profitable and important market.

Benefits of attending  Gain an understanding and awareness of issues affecting LGB people  Learn the correct terminology and language which will enable you to challenge and counteract discrimination  Understand responsibilities as an Elected Member Governor towards LGB people in an educational and employment context Target Audience - Elected Members Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 25

To Book or for Info Call: 0800 023 2201

Gay Leadership This programme focuses on the impact that sexual orientation can have on how a gay or bisexual person delivers effective personal or professional leadership. The programme explores the barriers in the process of exercising leadership, but moves on to focus on solutions to transforming barriers into advantages for the individual. The programme is designed to raise awareness of what the potential issues facing gay and bisexual people are, with an aim of overcoming barriers and moving towards proactivity in the workplace. The programme also explores the importance of addressing questions of identity and ‗coming out‘; to ensure all LGBT employees can contribute to better organisational performance and eradication of workplace bullying and discrimination.

The presentation is based on both statistical and qualitative information provided by various organisations in the discrimination field but also supplemented by practical examples and stories from real people.

The programme is also supported by the International Leadership Network, an initiative to support the development of LGBT leadership globally and offers participant the opportunity to join the network.

Benefits of attending  Provide individuals with new knowledge, skills and inspiration  Help LGB people be effective leaders in their own lives and in the workplace  Challenge behaviours and preconceptions of what it is to be gay and a leader  Realise one‘s full potential whilst acquiring new skills and strategies  Help people deal with current work issues  Increase capacity to create positive change.

Target audience This programme has been specifically designed to empower people that identify as gay, lesbian, or bisexual. It is suitable for employees as well as anyone who feels they would benefit from attending. Training can be tailored to meet the needs of all employees; from front line service delivery to strategic Board level.

Duration 1 or 2 day tailored events Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £300 per person 26

LGBT Excellence Centre

Yogyakarta Principles A distinguished group of international human rights experts met in Yogyakarta, Indonesia to outline a set of international principles relating to sexual orientation and gender identity. The result was the Yogyakarta Principles: a universal guide to human rights which affirm binding international legal standards with which all States must comply. They envision a different future where all people born free and equal in dignity and rights can fulfil that precious birthright. This course aims to go through the Yogyakarta principles in terms of service delivery.

Benefits of attending Gain practical knowledge on how to deliver a service that upholds equality and human rights.

Target Audience  Any person who wishes to gain a better and practical knowledge of human rights.  All public authorities with a duty to comply wit Human Rights.

Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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To Book or for Info Call: 0800 023 2201

LGBT Human Rights This course aims to look at Human Rights in the context of Sexual Orientation and Gender Identity. This course will look at The European Convention on Human Rights and the development of Human Rights through the European Court system and also the Human Rights Act. The course will raise awareness of the barriers faced by LGBT people in accessing their human rights, following company policies and procedures may comply with UK law yet common practice often contravenes human rights legislation. This course will highlight and give examples of the infringements of LGBT people‘s human rights that take place on a daily basis, the course will equip attendees with the knowledge and ability to understand that there is a positive duty for public bodies and service providers to challenge such behaviour and deliver best practice that is equal to all.

Benefits of attending  Gain an understanding and awareness how the Human Rights of LGBT people are often infringed.  Learn the correct terminology and language which will enable you to challenge and counteract discrimination  Understand duties and responsibilities imposed by the Human Rights Act Target Audience Service providers, Public Bodies and other organisations who wish to improve public service delivery.

Persons wishing to gain an understanding of Human Rights Law in the context of sexual orientation and gender identity.

Equality Managers, Officers and Policy Makers.

Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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LGBT Excellence Centre

Equality, Diversity & Human Rights A programme will be designed to meet the needs of the commissioning organisation with regards to any issues surrounding equality, diversity & human rights in the workplace. Specific areas relating to sexuality, race, gender, disability, age, religion or belief can be addressed. Employment rights, ‗dignity at work‘ issues, discrimination in employment etc. can be included. Legislative requirements are covered. A specific programme to address bullying and harassment in the workplace is also available.

Methods of delivery include PowerPoint presentations, questionnaires, handouts, group work, case studies, role play and debates. Action Learning programmes can also be delivered.

The aim of this trainer is to meet the specific equality & diversity needs of the organisation in order to assist them to become a better employer and offer a first class non-discriminatory service to their customers.

Benefits of attending  Knowledge of legislative requirements  Ability to identify & understand ‗difference‘ in all its forms  Understanding of discrimination / stereotyping  How discrimination can be institutionalised (language, behaviour etc.)  How to challenge discrimination & gain positive outcomes through constructive processes Target audience Training can be tailored to meet the needs of all employees; from front line service delivery to strategic Board level.

Duration Duration depends on organisation‘s requirements. Usually a day long event but can be curtailed if necessary.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £45 per person

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To Book or for Info Call: 0800 023 2201

“Know your Rights” – training for the LGBT community This course aims to deliver training that informs LGBT people on their legal rights. The course will cover rights and responsibilities in all aspects of life: employment, family, education, access to goods facilities and services, discrimination and housing. The course aims to educate empower the LGBT community so that they can ensure that their legal rights and human rights are not infringed.

Examples how this course delivered.  This course can be delivered on behalf of the Local Authority to the Community.

This would enable all parties to gain knowledge on the legal system specific to LGBT issues. This will enable people to develop an understanding of LGBT issues whilst developing relationships with communities and networks. 

Organisations can provide this training to its employees who do not work within the human resources department yet need to have an understanding of the legal rights available to LGBT people Eg, call centre staff need to be aware of terminology that could constitute discrimination. Training staff here would lower the probability of discrimination claims against the organisation.

Eg. Front line staff working at a leisure centre need to be aware of the protections the law gives to transgender people when accessing changing facilities.

Benefits of attending  Gain practical knowledge on the rights and responsibilities available to LGBT people  Opportunity to ask questions on the law.

Target Audience LGBT community, family, friends and associates Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £15 per person 30

LGBT Excellence Centre

Civil Partnerships - for better for worse...

This course aims to take a look at the impact of Civil Partnerships for individuals and Employers from a personal, social and socio-legal perspective. The course will explore terminology and language and furthermore, implications this has on documentation. The course will explore the issue of the legal requirement for people to provide accurate information against the desire to keep certain information personal. The course will assist organisations with their legal responsibilities to facilitate accurate information on employment forms. This course will evaluate the legal protections available to LGB people and also the duty on employers to eradicate discriminatory behaviour.

Benefits of attending  Explore the impact of the Civil Partnership Act.  Explore the Rights and Responsibilities of a Civil Partnership Target Audience Service Providers Duration 2.5- 3 hours Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector £150 per person for private and public sector (Please enquire for in-house rates)

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To Book or for Info Call: 0800 023 2201

Gender Identity Discrimination Case Law This practical course is relevant to professionals, advisers and students with an interest in the field of gender identity discrimination. This course aims to look at milestone cases provide knowledge and understanding of the case law developments relevant to Gender Identity discrimination. The course will look at the legal rights of people in relation to employment and service provision. The course will look at Employment Tribunal Cases, Criminal Cases and also Human Rights Cases. Evaluation of the case law will assist attendees knowledge of the development of Gender Identity law through the legal system. This course will also assist practitioners who deal in discrimination claims as this course is ideal for those who need to keep up to date with developments.

Benefits of Attending This course does more than simply deliver information on Gender Identity case law, the course aims to offer support to organisations in applying the principles of case law. Furthermore there is practical support to practitioners in the application of case law in discrimination claims.

The course offers membership to a distribution list to receive further legal updates after the event.

Target Audience  Legal Practitioners  Citizens Advice Bureau Advisors  Trade Unions  HR Professionals  Legal Services Practitioners  Legal Advisors  University/ College Students Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 32

LGBT Excellence Centre

Sexual Orientation Discrimination Case Law This practical course is relevant to professionals, advisers and students with an interest in the field of sexual orientation discrimination. This course aims to look at milestone cases provide knowledge and understanding of the case law developments relevant to sexual orientation discrimination. The course will look at the legal rights of people in relation to employment and service provision. The course will look at Employment Tribunal Cases, Criminal Cases and also Human Rights Cases. Evaluation of the case law will assist attendees knowledge of the development of Sexual Orientation law through the legal system. This course will also assist practitioners who deal in discrimination claims as this course is ideal for those who need to keep up to date with developments.

Benefits of Attending This course does more than simply deliver information on Sexual Orientation case law, the course aims to offer support to organisations in applying the principles of case law. Furthermore there is practical support to practitioners in the application of case law in discrimination claims.

The course offers membership to a distribution list to receive further legal updates after the event.

Target Audience  Legal Practitioners  Citizens Advice Bureau Advisors  Trade Unions  HR Professionals  Legal Services Practitioners  Legal Advisors  University/ College Students Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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To Book or for Info Call: 0800 023 2201

Bisexuality Awareness This training is suitable for groups of 5 to 25 people.

It is bespoke training that can be adapted to any context, sector and organisation required and include specific examples and issues relevant to the audience. This broadly covers the topics of: Definitions of bisexuality; Bisexual myth busting; bisexual issues and overcoming them (tailored to the context requested); coming out as bisexual; supporting bisexual people and how to be bi inclusive as an organisation; organisations supporting and working on bi issues. Case studies and participative exercises are used within the presentation.

Benefits of attending  Understand bisexuality and definitions of bisexuality  Understand myths about bisexuality  Gather the knowledge, skills and tools to tackle biphobia  Gather the knowledge, skills and tools to improve bisexual inclusion and tackle biphobia in the organisation  Be able to support bisexual employees, clients and service users in addition to knowledge of support and referral routes Target audience Any organisation interested in finding out about bisexuality, bisexual issues and become more bi inclusive. Contents can be tailored to the audience.

Duration Standard training session is 2 hours long. Speeches of shorter duration and longer training sessions can be arranged Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost We operate a sliding scale of costs, depending on sector of operation. Travel expenses and any necessary accommodation expenses are to be paid in addition to the fees below: Community group/ charity or voluntary sector: £25 Trade Union or similar: £60 Public sector: £100 Private sector: £150

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LGBT Excellence Centre

Gender Identity Awareness Many businesses and organisations understand the importance of addressing race and disability issues in their environments, and yet do not completely understand or address issues of diverse gender identity and expression.

This course enables participants to examine how gender is socially constructed and subsequently restricted. This in -depth examination is the first step towards developing a positive, supportive, and non-discriminatory environment that will benefit everyone, including gender non-conforming and transgender employees, customers, service users, volunteers, and the community at large.

The understanding gained in this training can dramatically increase positive outcomes for everyone involved. It help create an environment that supports and celebrates normal variations in gender identity and gender expression by people of any age at any level in any business, organisation or group.

Additionally, this training addresses the environmental influences that impact gender non-conforming people, and how these influence self esteem and development. We help participants move from awareness to action in order to create more inclusive and productive environments. A proactive approach to gender identity awareness and education enables people to flourish and achieve more.

Benefits of attending  Getting to grips with terminology around gender identity  Developing an understanding for transgender, transsexual, and intersex issues  Recognising transphobia, stereotyping, and discrimination  Identify the differences and connections between gender identity and sexual orientation Target audience Training can be tailored to meet the needs of all employees; from front line service delivery to strategic Board level.

Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 35

To Book or for Info Call: 0800 023 2201

Addressing Ageing issues for LGBT People This research based training is aimed at agencies and staff that deliver care, support or otherwise engage with meeting the needs of senior citizens, as well as highlighting the particular needs older LGBT members of staff may have. The emotional, social and practical needs specific to older LGBT people can be quite different to their younger counterparts.

Also, confidence in divulging sexuality or discussing LGBT related needs with colleagues or service providers can be very low. The program identifies successful ways to bridge this often present gap with sensitivity in order that the social emotional and psychological needs of an older LGBT person can be more easily identified and addressed, leading to a more full and meaningful life.

Life events common to all groups of people, such as partner bereavement, can impact in a different way for an older LGBT person. Also, an older LGBT person may be less likely to report or ask for help over homophobic or domestic abuse.

Best practice is identified for the purposes of accommodation within Equal Opportunities, other policy formation, and Human Rights considerations.

Legislation passed in recent years to ensure that the interests of LGBT people are met is interpreted in a fresh light when applied to older LGBT people.

Benefits of attending  Understand the application of legislation as it applies to the OLGBT community  Insight into how the psycho-social needs of older LGBT people can be different you younger LGBT people  Creating an open and sensitive environment which encourages an older LGBT individual to disclose their needs  Understand how an older LGBT person might experience homophobia, hate crime or domestic violence  Be aware of the needs an older LGBT member of staff might have.

Target audience Managers; all front line support and care staff Duration Usually half a day long event, but can amending as necessary.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 36

LGBT Excellence Centre

Managing Sexual Orientation and Religion at Work The Employment Equality (Sexual Orientation) Regulations and the Employment Equality (Religion or Belief) Regulations both came into force in December 2003, making it illegal for employers to discriminate against workers on the grounds of sexual orientation and religious belief respectively. Nevertheless, lack of understanding around these two strands of equality can lead to potential issues that need to be addressed by management. A proactive approach in setting the right parameters in the workplace to create a respectful environment for everyone requires management to be knowledgeable and skilled in dealing with potential conflict. This training course aim to support attendees gain a better understanding of the experiences, knowledge and challenges facing employers in handling sexual orientation, religion and belief at work – including but not exclusively, when such issues are associated with areas of conflict. The will also seek ideas to facilitate the positive handling of these aspects of employing people with a view to creating harmonious workplaces and fair Treatment through the sharing of experiences of handling such issues, the challenges arising, examples of good practice and further information and advice needs.

Benefits of attending  Develop an understanding of the Employment Equality Regulations 2003 Understanding some of the issues that are raised when sexual orientation and religion and belief clash  Being able to distinguish between freedom of belief, freedom of expression, freedom of speech and discrimination  Develop a plan of action for promoting community cohesion within the organisation and minimise potential conflict  Handling day to day issues and challenges and managing and sustaining change in organisational culture Target audience This training is predominantly aimed at supporting management and HR professionals, however it can be tailored to meet the needs of all employees; from front line service delivery to strategic Board level.

Duration Usually a day event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 37

To Book or for Info Call: 0800 023 2201

Understanding Disability for LGBT People While equal rights for people with a disability are now enshrined in legislation, there remains a great deal of uncertainty around issues relating to sexual orientation and sexual identity. Individuals who identify as gay, lesbian, bisexual, and transgender with a disability can become victims of multiple prejudices.

When deciding whether or not to apply for a job, access a service, or join a group, individuals must consider which is the more sensitive issue – the fact that they have a disability or the fact that they are LGBT. This applies not only to mainstream organisations, services or communities, but also to specialist voluntary sector LGBT groups within which there may be prejudice against people with a disability, or specialist disability groups which may be homophobic.

People who require constant support, often from family members, in order to cope with their disability may be forced to conceal their sexual identity in order to access essential services such as day care or transport; people who wish to take part in LGBT groups may choose to conceal an invisible physical disability for fear of being misunderstood and isolated.

Benefits of attending  Develop an understanding for disability issues for LGBT people  Help formulate a plan for making employment, facilities and services more accessible for LGBT disabled people  Obtain guidance about management strategies and advice on good practice  Action planning element to transform the learning into positive action.

Target audience Any organisation interested in finding out about disability issues and becoming more LGBT inclusive. Training can be tailored to meet the needs of all employees; from front line service delivery to strategic Board level.

Duration Duration depends on organisation‘s requirements. Usually a day long event but can be curtailed if necessary.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 38

LGBT Excellence Centre

Exploring Dimensions of Diversity This workshop explores dimensions of diversity using a range of characteristics - including age, gender, class, ethnicity/race, sexual orientation, etc. For each topic, the same structure, technique and guiding questions are used and this workshop os highly interactive. The overall purpose of this course is to build understanding of, and appreciation for, how people value and interpret their own identity and to build the capacity of a group along issues of diversity.

This workshop guides participants through activities in which individuals reflect on and share qualities they believe make them who they are. It is an excellent activity to use with a group of employees, students, volunteers, or community members to introduce them to thinking more deeply about the issues of diversity (within themselves and their community). This activity can help people build skills of self-reflection, communication, trust, and appreciation for diversity.

Benefits of attending  Develop an understanding for and explore diversity issues  Personal exploration to build a foundation for diversity awareness.  Help formulate a personal plan for dealing with equality and diversity  Guidance and advice on good practice Target audience Any individual of groups interested in developing a better understanding of diversity and becoming more inclusive. Training can be tailored to meet the needs of all types of groups.

Duration Duration depends on organisation‘s requirements. Usually a day long event but can be curtailed if necessary.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector 39

To Book or for Info Call: 0800 023 2201

Safe Space - Achieving Equality for LGBT people A programme to support students and teachers understand sexual orientation and gender identity issues through presentations, theatre, videos, games, group and pair work, competitions, networking, and more!

The programme was first piloted in Cardiff Local Authority and it soon gained credibility and recognition from professionals and from the community for its innovative approach in stomping and eradicating homophobic and transphobic bullying. It has proved to completely change the school environment it has very quickly gathered momentum and the support of local authorities, youth services, young offenders teams, community liaison officers, and the Welsh Assembly Government.

The programme has a modular approach meaning that we can tailor the content and the duration to suit the needs of any group of young people. It can include:  Workshop for secondary and further education students tailored work with individual classes or a whole year at once  Theatre performances from trained actors or from students within the school or the community that have been prepared in advance  Celebrity and role models input and discussions  Survey and analysis specific to each group and yearly benchmark  Material for teachers and for students to carry on working after the event and competitions  Membership to the LGBT Excellence Centre and Rainbow Mark accreditation  Media and PR activities to promote the achievement and good work to the local community Target audience Secondary and further education students, community groups, youth support services, and young offenders.

Duration The programme takes 1 hour preparation meeting and can be tailored to meet the needs of each group of students. It can be delivered in a half day or all day session to a maximum of 250 students per session Location In any school in the UK. Cost Tailored proposal and prices quoted upon request. Programme includes professional facilitation and coaching support throughout.

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LGBT Excellence Centre

LGBT Equality for Governors This course aims to ensure Governors know and understand the issues affecting Lesbian, Gay, Bisexual and Transgender (LGBT) people. The course aims to raise awareness of discrimination, harassment, hate crime and bullying faced by LGBT people within the community. The course will guide attendees through the Employment and Educational duties and responsibilities.

This practical course aims to give Governors an understanding of the important legislative changes around sexual orientation in the workplace through interactive delivery. The course will explore the definition of sexual orientation and gender identity and the types of issues faced by people who identify as LGBT but will focus specifically at the implications that these issues could bring. You will develop your people and performance management skills and learn about how current legislation and regulations affect you, both as an individual and as a service provider.

The course will discuss sexual orientation and Gender Identity in an educational context by identifying the pathways of homophobic and transphobic bullying: student to student; student to teacher; teacher to student and teacher to teacher. The course will empower those with responsibility to challenge this behaviour effectively and foster an environment where bullying is discouraged, whilst, learning the legislative duties under employment law to dispel harassment, discrimination and hate crime. As a result of completing this course you will be better able to effectively make the changes that your service delivery needs to become a more diverse, sustainable and successful. It also encourage better service for the service users through developing goods, facilities, and services that not only do not discriminate against LGBT people, but also target them as a profitable and important market.

Benefits of attending  Gain an understanding and awareness of issues affecting LGBT people  Learn the correct terminology and language which will enable you to challenge and counteract discrimination  Understand responsibilities as a Governor towards LGBT people in an educational and employment context Target Audience - Governors Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 41

To Book or for Info Call: 0800 023 2201

Anti-Homophobic Bullying Workshop for Teachers To work with teachers and other school staff to increase understanding of the issues faced by young Lesbian, Gay or Bisexual (LGB) people in today‘s society and particularly in our schools. Specifically the workshop covers: Language – We explore the misuse of language and the impact that this has on individuals. What should you do about inappropriate language?

Fear – Why does society fear LGB people and what are the fears that LGB people have in society? Why is coming ―OUT‖ such a big deal?

People – Why are stereotypes used in the media and what impact does this have?

Where can you find more positive role models for your pupils?

Bullying – What is different about homophobic bullying? Why should you intervene? This session gives participants the opportunity to discuss ways in which we can stamp out bullying in our schools and every day life.

Methods used The session is interactive and we use various training methods including discussion of the topics listed. Participants should be aware that strong and, at times offensive, language will be used. The language used is appropriate to the point being made and to increase the understanding of participants.

Benefits of attending An understanding of issues faced by LGB pupils Strategies for dealing with homophobic bullying Target audience This session is specifically designed for people working in an education environment and is run as part of the Excellence Centre‘s Safe Space programme but may be run separately as well. Pricing below is as a standalone event, please contact Excellence Centre for package pricing.

Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. Delivered at school or education premises Cost £450 + VAT for up to 20 delegates

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LGBT Excellence Centre

Performance Power This is an exciting participatory project for groups of up to 30 students of any age.

We give participants the opportunity to develop their communication, co-ordination, confidence, listening, speaking and performance skills under the guidance of a highly experienced theatre practitioner.

Schools can choose from a number of plays, designed to be taught, rehearsed, and performed all in one day by an entire class group (approximately 30 children per session). They are innovative and enjoyable in both style and content, give food for thought, encourage teamwork and are produced in the ensemble style using a variety of stimulating theatre techniques including choral speech, stylised movement and mime. At the end of the day the play can be performed to the entire school.

All that is needed to be part of this exciting project is a suitable space (school hall) for the day's workshop, rehearsals and performance. Pupils do need to be available for the entire day (excluding normal breaks and lunchtime). There are no set, costume, or prop requirements.

Benefits of attending Confidence in public speaking and group activities.

An awareness of performance skills such as voice, body and character.

A better standard of communication skills and teamwork.

Creative thinking and imagination.

A taste of being an actor.

Target audience School Pupils age 8 - 18 in year groups. (30 students a day max) Duration Usually a day event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. Delivered at school or education premises Cost ÂŁ250

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To Book or for Info Call: 0800 023 2201

Homophobic Hate Crime Awareness Why do victims of Homophobic Hate Crime feel uncomfortable in reporting when they have been attacked and how do they expect to be treated if they do report attacks?. What does it feel like to suffer abuse on a daily basis and how can the Criminal Justice System best meet the needs of this group?

The workshop seeks to explore these issues and remove some of the myths on Lesbian, Gay and Bisexual (LGB) life. The workshop specifically covers: Language – We explore the misuse of language and the impact that this has on individuals. What should you do about inappropriate language?

Fear – Why does society fear LGB people and what are the fears that LGB people have in society? Why is coming ―OUT‖ such a big deal?

Homophobic Hate Crime – why is this underreported and how we can improve things?

Methods used The session is interactive and we use various training methods including discussion of the topics listed. Participants should be aware that strong and, at times offensive, language will be used. The language used is appropriate to the point being made and to increase the understanding of participants.

Benefits of attending A better understanding of issues faced by LGB people and anyone else who may face homophobic hate crime Strategies for better engaging with the LGB community Strategies to increase reporting of homophobic hate crime Target audience The session is open to anyone in Criminal Justice System who wishes to expand their understanding for South Wales area attendance cost has been covered. Price shown below is for other areas with up to 20 participants.

Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £450 + VAT 44

LGBT Excellence Centre

Protection of Vulnerable Adults (POVA) This advanced training is set out to assist coordinators, managers, senior staff and policy makers in ensuring that their organization and its staff have robust and clear understanding as well as effective policies and processes in place with regard to the Safeguarding Vulnerable Adults Act (2006). There is a brief consideration into how the new Act supersedes and accommodates previous legislation and directives.

Interim processes which have come into effect from October 2009 under the Transitory Provision Order are covered, taking in: transfer of POVA list maintenance from the Secretary of State for Health to the Independent Barring Board; prohibited activities for person referred pending a decision; changes to vetting procedures.

Consideration is given to the ramifications of suspension or dismissal of staff during the time that a decision is being made to place a person on the list or not. Also confidentiality issues, whistle-blowing policy and supporting staff through reporting abuse. The program content is embedded by the use of case histories, scenarios, quiz, group discussion and handouts.

Benefits of attending  Understand the content and context of the Safeguarding Vulnerable Adults Act (2006)  Managing effective policy and process review  Providing with confidence a service which effectively and transparently protects vulnerable adults  Staff management through POVA reporting process  Dismissal and disciplinary issues during the referral and decision making process.

Target audience Managers of all levels; Policy writers; Human Resources Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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To Book or for Info Call: 0800 023 2201

Sexual Orientation - the Business Case This practical course aims to give senior managers and leaders an understanding of the important legislative changes around sexual orientation in the workplace through interactive delivery. The course will explore the definition of sexual orientation and the types of issues faced by people who identify as lesbian, gay, or bisexual but will focus specifically at the implications that these issues could bring to the organisation. You will develop your people and performance management skills and learn about how current legislation and regulations affect you, both as an individual and your organisation.

The course covers the following topics:  Definition and issues around Sexual Orientation  Employment Equality (Sexual Orientation) Regulations 2003  Civil Partnership Act 2005  Equality Act (Sexual Orientation) 2007 As a result of completing this course you will be better able to effectively make the changes that your organisation needs to become a more diverse, sustainable and successful. It also help the organisation to deliver better value to their customers or service users through developing goods, facilities, and services that not only do not discriminate against LGB people, but also target them as a profitable and important market.

Benefits of attending  Improve your leadership skills to take advantage of the opportunities that your organisation might be missing out on  People and Performance Management skills  Understanding of sexual orientation as an important element of diversity in the workplace  Practical examples of best practice to take back to your organisation  The opportunity to network with other professionals and be kept informed of new developments Target audience Senior Managers and Leaders across all sectors Duration - 1 day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 46

LGBT Excellence Centre

Equality – so why engage with the LGB sector?

Language – exploring the power of language and how it feels to be on the receiving end of abusive terminology. Participants should be aware that strong (but appropriate) language will be used in this session.

Fear – exploring homophobia and the fears that lesbian and gay people have in society. Why don‘t people want to be public about their sexual orientation. We also expand on the impact that this has on employees in an organization. Whilst stressing that it‘s an individuals choice whether they wish to be public about their sexual orientation we‘ll look at the pressure hiding puts on people and with it their productivity in the workplace and potential absence from work.

People – a brief look at media stereotyping and how this impacts people‘s perception. We‘ll look at some of the truth behind the stereotypes (the Pink Pound) to reinforce the commercial benefits of engaging with the lesbian & gay community. We will also draw in to this session your own policies as appropriate.

Commercial exercise – Participants to prepare a presentation on how they will you interact with the Lesbian & Gay community to maximize income and make your business their provider of choice.

Benefits of attending A better understanding of the LGB community Strategies for increasing market share from this community Target audience The session may be delivered to your whole organisation but has a particular focus on marketing or sales areas.

Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £450 + VAT (up to 20 participants)

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To Book or for Info Call: 0800 023 2201

Monitoring Sexual Orientation and Gender Identity This specialised training session draws on research findings commissioned and further endorsed by the Welsh Assembly Government. It is designed to complement training which organisations have already undergone in LGBT awareness, best practice as well as policy and procedure amendments in order to be in line with statutory requirements set by recent legislative changes with regard to service engagement with the LGBT community.

It is necessary that organizations sending staff to this training have already undergone a consultative process (available from the LGBT Excellence Centre), and have arrived at a satisfactory LGBT monitoring format.

Attendees are introduced briefly to the context of LGBT monitoring - legislation, equality strands and best practice, and the impact for positive change this data can bring about when gathered and used effectively. The training includes group discussions and activities designed help members of staff to become more familiar and comfortable with carrying out LGBT monitoring using correct and appropriate terminology. Ways to approach these monitoring fields with customers are suggested, discussed and played out to help ensure that customers, too, understand the purpose and process of this data gathering. The incorporation and use of transgender data fields are given particular consideration.

Benefits of attending  Basic understanding of the legislative setting for LGBT inclusion  Understand the context of LGBT monitoring - within the Equality Impact Assessment  Effective monitoring – the purpose of gathering LGBT related data  Effective monitoring – feeling comfortable and confident when covering these fields with customers  Effective monitoring – ensuring your customer understands and is comfortable with this data gathering process.

Target audience Managers; front line service staff Duration Usually half a day long event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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LGBT Excellence Centre

Developing Policies and Generating Best Practice Statutory requirements are set for the inclusion of LGBT within organizational Policies and Procedures, embracing Equal Opportunities, Staff/Customer Support, Harassment and Anti Social Behaviour amongst others. This Workshop for managers and policy writers is set out in two stages: The Equality Impact Assessment (EIA)  What is the EIA  Practicalities involved in conducting an EIA  The necessary and recommended stages and processes involved with conducting an effective EIA Best Practice  Ways to increase awareness of LGBT policy development amongst staff and customer base  The importance of correct Language and Terminology  LGBT Consultation – methods an processes  Inter Agency Collaborative Working Models and Practices  Anticipating and Measuring for Practical Outputs of Best Practice Benefits of attending  Awareness of minimum standard of statutory requirement for accommodating LGBT within policies and procedures  An understanding of the role of the EIA  Conducting an effective EIA  Best Practice Guidelines  Consultation and Collaborative Working Models Target audience Managers and Policy Writers Duration Usually a day event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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To Book or for Info Call: 0800 023 2201

Working with and engaging Transgender People Transgender issues and needs are comparatively under-researched and often misjudged or little understood. This training, drawing on existing research, collated evidence and interviews with members of the transgender community, imparts a sound basis for engaging transgender customers and colleagues appropriately and considerately. UK-wide legislation introduced over recent years is summarised with consideration into how they impact on service delivery to, and engagement with, transgender customers and work colleagues. This takes in the Sex Discrimination (Gender Reassignment) Regulations (1999), the Gender Recognition Act (2004) and the Sex Discrimination (Amendment of Legislation) Regulations (2008) - all of which need to be accounted for through policy amendment.

The concepts of sex, sexuality and gender are defined and distinguished. Material covered imparts an insight into the physical, emotional and psychological challenges faced when a person elects to undergo gender reassignment. Issues such as ‗coming out‘ as transgender, transphobia, domestic violence and housing are considered in terms of the impact these can have. Terms of address and difficulties encountered with some definitions are identified, along with recommended formats for monitoring, and suggestions for making your service and office space accessible to the transgender person.

Benefits of attending  An understanding the legislation and its impact on your workplace, policies formation and service delivery  A good foundation in gender awareness issues  Insight into the challenges a transgender customer or colleague may be faced with  Knowledge of correct definitions and terminology  Best practice for monitoring and accessibility Target audience Line and senior managers, HR & Personnel Officers, Advisors, Equality Organisations, Trade Union Representatives.

Duration Half day or full day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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LGBT Excellence Centre

Managing Transsexualism in Employment Today, there are thousands of members of our society who have changed their sex, and hundreds more are in the process of doing so. In the past, these persons were advised to quit their jobs and start over as members of the other sex. More and more, however, transsexuals are choosing to remain on the job while they transition from male to female or from female to male, a process that can take several years.

This poses new challenges for employers, who seek to maintain an amicable work environment, good relations with customers, and a high level of productivity, while providing support for the transitioning worker. Yet, there is little guidance available to help employers understand the phenomenon of transsexualism or develop a strategy for accommodating the transsexual employee.

Employers may be surprised to learn that they have a transsexual employee; these individuals may appear no different than their co-workers and are often motivated and hard-working. This training aims to help employers develop an environment and culture that allows transgender people to continue to make valuable contributions at work and to make the changes that are necessary for their healthy personal development. Employers have much to gain by hiring transsexual workers, by providing an atmosphere in which they can be open about their gender identity, and by assisting them through their process of self-realisation.

Benefits of attending  Develop an understanding for transgender issues and transsexualism  Help formulate a plan for making employee's transition as smooth as possible  Obtain guidance about management strategies and advice about what to expect  Action planning element to transform the learning into positive action.

Target audience Any organisation interested in finding out about transgender issues and gender variant identities, and become more transgender inclusive. Training can be tailored to meet the needs of all employees; from front line service delivery to strategic Board level.

Duration - 1 day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 51

To Book or for Info Call: 0800 023 2201

LGBT Inclusion How to develop and deliver inclusive services to lesbian, gay, bisexual and transgender people. The training will support delegates in providing services which are open and accessible to lesbian, gay, bisexual and transgender people.

Delegates will gain an understanding of how their personal and organisational language, imagery, policy, practice and behaviour can result in inclusive or excluding service delivery.

Benefits of attending  The programme allows delegates to assess their personal and organisational competency at key points  Action planning element to transform the learning into positive action.

Target audience This course is for staff working in public bodies; police, fire and paramedic officers, community support officers, housing officers, health and community care workers, GP‘s, social services staff and for staff in voluntary and private sector organisations delivering services to the public. It‘s relevant to customer facing staff as well as well as managers and policy developers.

Duration Usually a day event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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LGBT Excellence Centre

Managing Conflict This practical workshop engages participants in addressing conflicts that are typical for their work/situation through talking through them, using a series of eight simple steps. The course presents a strategy for addressing conflicts that leads participants through the process of understanding conflict and the difficulties experienced by the partied involved in the conflict.

Participants learn techniques to address and resolve conflicts through better communication and collaborative problem solving.

Participants can apply these steps to real conflict scenarios that might be brought along to the training session or work through case studies. The session can also be useful to those that are facing conflict personally.

Benefits of attending  The programme allows delegates to understand conflict  Test a technique for resolving conflict applied to case studies  Develop a better understanding for collaborative problem solving.  Action planning element to transform the learning into positive action.

Target audience People and project management staff; leaders and managers, line managers, supervisors and anyone faced with resolving conflict.

Duration Usually half a day event, but can amending as necessary depending on organisation‘s requirements.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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To Book or for Info Call: 0800 023 2201

Business Start Up 1 day course for all those people thinking of starting in business. Plenty of essential information and ideas to help you get started.

Benefits of attending  All essential steps available to start your business  Marketing ideas  How to make your business more profitable  Everything dealt with in one visit 

Target audience New business start ups. Sole Traders, Partnerships, Charities, or Ltd Companies Duration - 1 day Location Swansea Cost £47 per person

Taking on Staff for the First Time Everything you need to know before you start employing people Benefits of attending  Registering as an Employer  Contracts and hours  Minimum wage & Payroll  Everything dealt with in one visit  Grant eligibility for training etc Target audience Sole Traders, Partnerships, Charities, or Ltd Companies Duration - 2 ½ hours Location Swansea Cost £15 per person 54

LGBT Excellence Centre

Selling Online 1 day course for all those people thinking of starting an online shop and selling on the internet. Plenty of essential information and ideas to help you get started.

Marketing ideas and grants available Benefits of attending  All essential steps available to start your online shop  Marketing ideas - How to make your business more profitable  Everything dealt with in one visit  Grant eligibility 

Target audience Sole Traders, Partnerships, Charities, or Ltd Companies Duration - 1 day Location Swansea Cost £36 per person

Accounts for the Self-Employed How to keep your accounts the easy way. Everything you need to know .

Benefits of attending  How to keep your accounts in order  Do you need to be VAT registered  How to make your business more profitable  Everything dealt with in one visit  Grant eligibility Target audience New business start ups. Sole Traders, Partnerships or Ltd Companies Duration - 2 ½ hours Location Swansea Cost £15 per person 55

To Book or for Info Call: 0800 023 2201

LGBT Awareness within Housing There are many types of housing issues that LGBT people can encounter: These could include:  Harassment in or around the home and negative reactions, actions and attitudes of other people  Insensitive allocation of housing  Service providers unaware of recent legislative changes and protections, meaning they are unable to fully support or empower LGBT clients.  Lack of monitoring and evaluation of the needs LGB people, meaning that an accurate picture of access is difficult to gauge and needs can be misdiagnosed or not addressed.

This training will help the staff of housing providers to meet the needs of LGBT people who are applying for housing or experiencing housing problems.

The training session will feature group and individual tasks as well as trainer-led presentations. Subject modules can be tailored to suit participants and organisations, i.e.: Older persons‟ services, mental health.

Benefits of attending  Gain knowledge and understanding of the specific problems facing LGB people accessing housing or in housing crisis and ways in which housing providers can address them  Useful information about recent legal changes and protections directly effecting LGBT people and the housing sector  Knowledge and confidence to use correct terminology and understand language and definitions pertaining to sexual orientation and gender identity  The why, how and when of equal opportunities monitoring and needs mapping for sexual orientation and gender for housing providers  Identify gaps in policies, procedures, working practices and knowledge. (i.e.: Antisocial behaviour, equal ops, succession of tenancy) Target audience Anyone who deals with service users or housing applicants on a regular basis or who has responsibility for shaping policies or working practices – basically everyone from receptionists to managers will find this training relevant and useful.

Duration - 1 day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates) 56

LGBT Excellence Centre

LGBT Domestic Violence Awareness LGBT Domestic Violence Awareness aims to raise awareness of Domestic Violence, and Domestic Violence within LGBT communities, its impact, issues, client support needs, victim / perpetrator, and how agencies can improve their services to ensure they are better able to identify LGBT Domestic Violence, and provide appropriate support.

Benefits of attending  Increased awareness of domestic violence; impact, issues, cycle of violence  Understanding of LGBT communities and domestic violence issues  Risk assessment and safety planning around LGBT people experiencing domestic violence  Increased awareness of Broken Rainbow & services for professionals, survivors, perpetrators and signposting Target audience Training is tailored to agency and participants jobs eg, managers aim will be to review services & policies. Frontline staff, to identify LGBT DV client needs, issues and risk assessments Duration Varies according to need from Half day to one full day.

Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost Half Day £500 / Full Day £800 +travel (& Accommodation if necessary)

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To Book or for Info Call: 0800 023 2201

LGBT Awareness within Homelessness Changes in legislation regarding the LGBT diversity strand over the past ten years impact on their service provision required of homelessness sector agencies.

In this specialised one day training staff at all levels will learn:  How the material considered affects Policy, Procedures and engagement of LGBT people at front line services.  Effective Monitoring and Accessibility.  Perspectives on the unique issues a homeless lesbian, gay, bisexual or transgender person might experience and present with.  Examples of good practice and inter-agency working.  To feel confident in using correct terminology and language when engaging with these groups.

Presentations are interspersed with quizzes and group activities, structured in a way to embed the material presented in an enjoyable and relaxed setting. Case studies as well as good / questionable practice examples presented will assist participants to exchange thoughts on experiences and work practices.

Benefits of attending  Legislative changes directing the way LGBT customers should be engaged within the Homelessness context.  LGBT perspective on homelessness and Vulnerability  Accessibility Issues: appropriate LGBT language and terminology - Monitoring and Evaluation of LGBT Customers  The Welsh Assembly Context – Reports and Recommendations regarding the LGBT Diversity Strand  Working Towards Achieving Best Practice Target audience Local Authority Housing Allocation Staff – all levels RSL - Housing Association Staff – all levels Supporting People Projects – all levels Duration - 1 day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £75 per person for voluntary sector and SMEs £150 per person for private and public sector (Please enquire for in-house rates)

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LGBT Excellence Centre

Theatre for Inclusion Low self-esteem, lack of insight, insufficient understanding and denial regarding the emotional realm figured high as causal factors in regard to self-abusive behaviour patterns. We were witnessing increasing cases of self-harm, depression, eating disorders, substance abuse etc. and our work with mental health service users was on the increase. Being ―Emotionally Intelligent‖ or ―Emotionally Literate‖ means having a great awareness of and connection to our emotions, as well as being able to understand, communicate and manage these fluctuating emotional states in a way that enhances and enriches our lives, rather than detracting from them or even destroying them.

Who are we without our emotions? They give colour and meaning to our lives. They enable us to experience the rich pallet of life, including love, joy, happiness, sadness, wonder, fear, anger and jealousy. What would a meal with close friends and family mean without the accompanying warm joy of being accepted and being with loved ones (or the anxiety/anger of not being accepted amongst those loved ones!)? How would we protect ourselves from imminent danger without the emotions of anger and fear to protect us by finding ways of surviving and fighting?

Emotions enable us to remember and experience events in a tangible, emotive and subjective way, rather than just the facts of a situation. How many of us are able to recall the smell or sounds of a situation and the feelings they evoke – the smell of sun cream evoking a happy family holiday for instance? Our experiences and memories would be 2D without the added dimension of emotions to colour them.

We would be automatons, moving through life in a functional, meaningless way.

This is a bespoke course focusing on developing emotional intelligence, using forum theatre and a wide variety of inclusive, participatory techniques. We will devise courses to your brief, including creating cohesion, challenging behaviour, challenging policy etc.

Benefits of attending  A greater understanding of our relationship to ourselves, to others, and to the wider community.  Supporting ourselves and others to increase our ability to feel, recognise, communicate, manage, remember and learn from our own emotions  Apply emotions appropriately and with self awareness to our day to day lives Target audience - Anyone!

Duration Variable – from a single afternoon to a three-day training, or a block of 10 weekly sessions.

Location Various throughout Wales and the UK. Cost Programmes are tailored to the size and needs of each business and budget.

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To Book or for Info Call: 0800 023 2201

The Motivator® This uplifting 1 day workshop will motivate you to achieve your goals, and will give you the tools to motivate others.

You‘ll learn how to accept feedback, both motivational and developmental, and how to offer feedback to others. This workshop will prepare you to succeed in everything you choose to accomplish.

Benefits of attending  Understand what motivates you, and how to tap into it  Know how to motivate others  Be able to work with feedback to motivate yourself and others Target Audience Anyone wanting to increase their own motivation and learn techniques to motivate others.

Duration 1 day Cost £85 per person

Achieve!® This confidence building 1 day and a half course has been designed to help you achieve success in gaining employment, or changing the professional direction in your life.

You‘ll be inspired to move through your limiting-beliefs and learn techniques to make your confidence soar!

If you‘re feeling stuck in a career that isn‘t for you or want to get back into employment.

Benefits of attending  Understand your strengths and work with your self-image  Learn techniques for confidence building  Move through your limiting beliefs that hold you back Target audience For anyone looking to change the direction of their career or to get back into the workplace.

Duration 1.5 days Cost £145 per person 60

LGBT Excellence Centre

Supervision of Sexual Minority Therapy A one day seminar offering clinical supervisors the rare opportunity to further their knowledge and understanding of supervising therapists working with gender and sexual minority clients.

The workshop will be an interactive environment with a mixture of didactic input, discussion and informed by some guided pre-course reading.

This will be a space to reflect on your practice as a supervisor with an intimate group of other supervisors Benefits of attending Learning what is different about sexual minority therapy and discuss some common clinical issues Exploring the complex interrelationship of sex and gender in the supervision triad Increase awareness of the impact of heterosexism on the supervisory process Guided pre-course reading Target audience Clinical supervisors Duration One day workshop: 10.00 to 17.00 Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost ÂŁ120

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To Book or for Info Call: 0800 023 2201

Fear Busting® This life-enhancing workshop will open-up a new way of approaching your life fears.

You will leave this 2-day empowering course with the tools to handle whatever comes your way with positivity & certainty.

Make the change today for all of your tomorrows.

Benefits of attending  Know how to work through your fear  Be able to make a life you want and deserve  Understand the steps to achieve your life goals Target Audience Anyone wanting to face their fear and learn how to live more effectively with them.

Duration 2 days Cost £170 per person

Introduction to NLP Neuro-Linguistic Programming or NLP (much easier to pronounce!) is basically the art and science of communication.

This 1 day workshop will open the door to a more effective way of communicating, and will give you an insight into the wonderful world of NLP! Take the first step on this journey, and you‘ll never look back!

You can achieve great things when you know how!

Benefits of attending  Know the background and history of NLP  Understand how NLP can help you think differently  Be able to use NLP to boost your self-confidence Target Audience Anyone interested in finding out more about the amazing technique of NLP! Duration 1 day Cost £85 per person 62

LGBT Excellence Centre

Presenting with Power® Say good-bye to sweaty palms and a dry mouth, and say hello to amazing and confident presentations!

This 1 day active workshop will transform your ‗hum-drum‘ presentations into a power-packed performance. You‘ll develop and learn new skills that will have you Presenting with Power!

Benefits of attending  Understand what makes a powerful presenter  Be able to banish stage fright and anxiety  Begin your journey to presenting with power Target Audience All levels of presenters and trainers will benefit from this workshop.

Duration 1 day Cost £85 per person

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To Book or for Info Call: 0800 023 2201

Mindfulness for Stress Reduction Mindfulness is awareness of the present moment with full acceptance. Also defined as „... the intentional cultivation of non-judgmental moment-to-moment awareness‟ (Jon Kabat -Zinn).

The course is about self –care, education and effective coping with stress. It increases ‗Stress Hardiness‘ and a ‗Sense of Coherence‘ including a greater sense of control, increased commitment to the activities and experiences of daily living, and seeing life events as challenges rather than obstacles. It promotes physical and emotional health, growth and healing for the rest of one‘s life. It includes:Formal meditation practice of 45 minutes a day devoted solely to the cultivation of mindfulness. The methods are:  Body scan meditation  Mindful movement (gentle hatha yoga)  Sitting Meditation (mindfulness of breath, body, feelings, thoughts, emotions and choiceless awareness)  Walking meditation and Informal mindfulness practice of 15 minutes a day of conscious effort to bring moment-by-moment awareness into all aspects of daily life.

Benefits of attending  Cope more effectively with stress  Increased ability to relax  Face difficulties with greater confidence  Gain more stability in difficult situations  Find greater energy and enthusiasm for life Target audience Suitable for a wide variety of individuals Duration 8 weeks (2.5 hours a week or whole day every 2 weeks) plus one whole day practice during week 6 of the course Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £2,500 for the whole course

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LGBT Excellence Centre

Drama, Devising and Acting Course for Adults If you‘ve ever wanted to be involved in a drama performance, learn more about how to act and devise original material then this course could be exactly what you‘re looking for. We will explore ways of devising, developing and showing original performance material around a general theme of equality and diversity. At the end of the course there will be at least one public performance when you will be able to show the finished drama piece to an audience.

The course will start with the basics such as getting rid of self-consciousness and nerves, owning the space and reaching an audience. As we progress, other essentials will be addressed that help make captivating performances - status, status play and conflict, timing and sub-text as an example. We use different texts to build acting technique and experiment with styles before commencing on devising and improvising work, using a variety of stimuli and materials to create our final performance.

If you‘re more interested in back-stage work, such as stage management, costume, prop or stage design, or writing, then these subjects can also be addressed as we devise and show the work.

Benefits of attending  Improve your self-esteem, self-awareness and confidence though drama exercises and techniques – useful skills that can be transferred to all parts of your life.  Learn useful and relevant drama and acting techniques to help you become a more confident and versatile actor.  Be an integral part of an inclusive team – where everyone‘s input is valued and learn how successful teams are formed and maintained.  Learn some new skills, have fun, make new friends, develop your potential and be part of something big!  Take part in a public drama performance Target audience This course is targeted at absolutely anyone over 18 (whatever their abilities, experience or background) who wants to make drama, learn more about acting and be part of a successful and inclusive team Duration 2 hours per week over 10 weeks Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £100 per person for the whole course 65

To Book or for Info Call: 0800 023 2201

Basic Sexual Health Awareness Participants learn the fundamental theory underpinning concepts such as sexual orientation, sex and gender; how that impacts on health behaviour in the primary health care and other front line service settings.

By gaining greater knowledge participants can easily apply the principals in this programme to improve their service delivery and feel more comfortable when dealing with issues around the sexuality of their clients e.g. relationships and sex between the elderly, the young and questioning sexual orientation. Group activities encourage open debate about how the sexual self of clients and workers impact on their well-being and what happens when differing views interact. The presentation itself allows participants to voice their views and to challenge their own perceptions as well as the perceptions of others safely. Participants are given contact details and continued advice and support should they require it. References are available for the research used to build this programme.

Benefits of attending  Knowledge of what underpins a healthy sexuality  How to use the Social, Personal & Sexual relationships policy to get the most for clients  How to use policy to improve autonomy and independent working  How to apply knowledge practically and unambiguously  Increased awareness of available resources to help all populations with their sexual self (inc. those on course) Target audience Anyone who works in a primary care setting including social workers, occupational therapists, nurses, doctors, line managers, carers, youth workers and those attending to people with mental and physical health difficulties.

Duration 5 Hours Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £290 (up to 20 participants)

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Healthy Sexuality Sex & Relationships Education (SRE) For Key Stages 1, 2, 3, & 4 – For those working with children and young people their Sexual Health is topical and of grave concern, being high on the public agenda in health, education and social care settings. Wales has the highest rates of teenage pregnancy and sexually transmitted infections (STI‘s). These workshops are for anyone delivering SRE for KS1, KS2, KS3 and KS4.

Benefits of attending  Participants will explore the concept of a healthy sexuality  Participants will have an understanding of what is age appropriate when delivering SRE  Participants will develop skills on how to pass key messages on to children and young people when delivering SRE  Participants will have a clear understanding of key policies and strategies within a Welsh context governing the delivery of SRE  Safeguarding Children issues will be discussed Target audience This training is relevant to all individuals who are responsible for delivering SRE. Duration Either one day basic training or two day master class Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £600 for 1-day workshop, £1000 for 2-day workshop

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To Book or for Info Call: 0800 023 2201

Blood Borne Viral Infections (HIV and Hep B) Participants learn how the viruses work and gain knowledge of the required criteria for successful infection. In doing so they will gain a greater security in working with people who are HIV or Hep B positive.

Group activities include the discussion of myths about HIV and Hep B leading to a removal of misinformation. Demonstration of how the virus works adds a further interactive element to the programme which has proven extremely effective in developing an understanding around why HIV continues to exist today and what we may see in the future.

Infection control policy is discussed as well as the rights of individuals who are either HIV or Hep B working within the service as well as those of the client. Support mechanisms are spotlighted for both client and worker should HIV infection occur in either.

Benefits of attending Knowledge of HIV and Hep B infection criterion How to apply knowledge of infection to improve work-place practice How to apply knowledge of infection to reassure self and other to the unlikelihood of infection in the work-place What to do in an emergency when HIV and Hep B are factors for consideration Awareness of rights and responsibilities in regards to employer and occupational health Target audience Anyone who works in a primary care setting including social workers, occupational therapists, nurses, doctors, line managers, carers, youth workers and those attending to people with mental and physical health difficulties.

Duration 2 Hours Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost ÂŁ75

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Self-Harm & Destructive Behaviours Intervention These workshops explore self-harming behaviours, and are suitable for practitioners working with self-harm. Participants will explore this complex subject that is often mistakenly seen as attempted suicide. Extreme emotional distress, self-hatred, anger and anxiety can cause individuals to adopt self-harming and destructive behaviours. Self-harm is a relevant issue for all of those working with adults, children and young people and is of grave concern. The „National suicide and selfharm reduction action plan for Wales‟ (Welsh Assembly Government, 2009) highlights the need for professionals to have greater awareness of the issues surrounding self-harm to enable them to respond appropriately.

These workshops starts from a one day workshop exploring the basic principles of understanding the issues leading to and surrounding harmful behaviours, the function of the behaviour(s) and appropriate responses. The two day workshop covers all of the above with an in depth examination of alternative coping strategies and ways to engage with a vulnerable client. Signposting, resources and relevant strategies and guidance are discussed.

Benefits of attending  Understand the range, context and issues regarding self-destructive and selfharming behaviours  Understand the impact (long & short-term) of self-harming behaviours  Consider appropriate personal and professional responses  Develop a clear awareness of how attitudes, values and responses affect practice  Develop facilitation and engagement skills will be discussed Target audience This training is relevant to all professionals who come into contact with clients who self-harm, and for those who manage or supervise professionals.

Duration Either one day basic training or two day master class Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost £600 for 1-day workshop, £1000 for 2-day workshop

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To Book or for Info Call: 0800 023 2201

Mental Health First Aid Mental health first aid (MHFA) is the initial help given to someone experiencing a mental health problem before professional help is obtained. Participants learn an approach to help them in a mental health crisis situation to remain calm and confident. They will also learn how to respond in the most appropriate way. These actions will make a difference and determine how quickly a person gets help or recovers. The aims of MHFA are:  to preserve life where a person may be a danger to themselves or others  to provide help to prevent the mental health problem developing into a more serious state  to promote the recovery of good mental health  to provide comfort to a person experiencing a mental health problem.

MHFA does not teach people to be therapists. However, it does teach people:  how to recognise the symptoms of mental health problems  how to provide initial help  how to guide a person towards appropriate professional help Participants receive a course manual and also a Mental Health First Aid Certificate at the completion of the course.     

Benefits of attending Increases knowledge about mental health problems Promotes good mental health Increases supportive actions and confidence in providing help to others, Can improve the mental health of first-aiders Reduces stigmatising attitudes

Target audience Managers and frontline staff in private, public and voluntary sectors Duration Four half days over 2-4 weeks or two full days consecutively Location Various throughout Wales and the UK. It can also be delivered as inhouse opportunity for groups of 8 or more.

Cost £900 for delivery over two full days; £1,200 for delivery over four halfdays

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Race Awareness and Equality A 2 day training course with the following outcomes: Day 1 - Race equality and discrimination session  To be able to differentiate between discrimination, harassment and prejudice.  To increase the skills, confidence and capacity of participants, enabling them to interact appropriately with different community groups.  To equip them to support all disadvantaged members of the society.  Raising Awareness of the impact of racial harassment on people  What is Racism/ Institutional Racism (McPherson Report and Steven Lawrence Inquiry)  Overview of legal approaches to tackling inequality (including race, sexual orientation, age, disability, gender, faith and belief) Day 2 - Cultural Awareness and legislation  For all participants to gain a wider knowledge of equalities legislation  To understand the difference between culture and faith  For all participants to gain a wider knowledge of the diverse cultures within the community and their history.  Actions and responsibilities of individuals and organisations  Employment, civil and criminal legislation  Responsibilities for individual actions Benefits of attending  Understand and define what is a racist incident, racism, and institutional racism  Understanding of various equality legislation and implications for business (how it should be implemented)  Have knowledge of the effects and impacts on individuals/ communities and society as a whole  Know the structures in place for reporting incidents and support the victims  Understand the demographics of local communities  Understand individual and collective actions & responsibilities Target audience The course is flexible; we can offer it to a range of audiences, from basic level employees, to middle managers and CEO‘s; Duration 2 days but different elements of training can be picked and we can deliver shorter sessions just focusing on one aspect Location Various throughout Wales and the UK. Cost £1,000 - groups up to 15 people 71

To Book or for Info Call: 0800 023 2201

Age Discrimination Legislation (Employment) This course explains the obligations of employers under the Age Discrimination Regulations as well as the legal rights of people of all people over 16 years of age in relation to employment. It covers: Recruitment, retirement, and training  Direct and indirect age discrimination  Harassment and victimisation  When is age discrimination permitted?  Good practice There will be presentations with opportunity to ask questions about the law and explore various case studies.

Benefits of attending  Understand what recruitment practices are lawful and which are may fall foul of the law.  Improve knowledge about the rules on retirement.  Be aware of the exceptions to the law.  Understand when disability discrimination may by permitted.  Understand what‘s unique about age discrimination legislation compared to other anti-discrimination laws.

Target audience Line and senior managers, HR & Personnel Officers, Advisors, Equality Organisations, Trade Union Representatives.

Duration Half day or full day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost Half day £300; Full day £500

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Disability Discrimination Act (Employment and Service Provision) To provide an understanding of (a) the obligations of employers and service providers under the Disability Discrimination Act and (b) the legal rights of disabled people in relation to employment and service provision. The course covers:  Understand the legal definition of disability – who has protection under the law and who doesn‘t?  What types of discrimination are unlawful.  When do employers have to make reasonable adjustments for disabled staff?  Explore cast studies.  When do service providers have to make reasonable adjustments for disabled customers.  When is disability discrimination allowed?  Opportunities to ask questions about the law.

Benefits of attending  Understand which workers & ‗customers‘ have legal rights.  Improve knowledge about employers‘ and service providers‘ obligations.  Know when employers and service providers have to make reasonable adjustments and the options for adjustments.  Know when disability discrimination may be permitted.  Understand what‘s unique about disability discrimination legislation compared to other anti-discrimination laws Target audience Employers (Human Resources staff, Line managers), Service providers (Public, Private and Voluntary sectors), Advisors, Trade Union Representatives, Disability Organisations, Solicitors Duration One day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost Half day £300; Full day £500

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To Book or for Info Call: 0800 023 2201

Disability Discrimination Act (Employment) This course explains the obligations of employers under the Disability Discrimination Act as well as the legal rights of disabled people in relation to employment. It covers: The definition of disability – who has protection under the law?  Types of disability discrimination  Reasonable adjustments  Harassment & victimisation  When can employers justify disability discrimination?

There will be presentations with opportunity to ask questions about the law and explore various case studies Benefits of attending  Understand which employees and job applicants may have rights under the law.  Improve knowledge about employers‘ obligations.  Know when employers have to make reasonable adjustments and the options for adjustments.  Know when disability discrimination may be permitted.  Understand what‘s unique about disability discrimination legislation compared to other anti-discrimination laws.

Target audience Employers (Human Resources staff, Line managers), Advisors, Trade Union Representatives, Disability Organisations, Solicitors Duration Half day or full day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost Half day £300; Full day £500

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Disability Discrimination Act (Service providers) This course explains the obligations of service providers under the Disability Discrimination Act as well as the legal rights of disabled people in accessing goods and services. It covers: The definition of disability – who has protection under the law?  Types of disability discrimination  Reasonable adjustments  Harassment & victimisation  When can service providers justify disability discrimination?

There will be presentations with opportunity to ask questions about the law and explore various case studies Benefits of attending  Understand which service providers and which ‗customers‘ may have rights under the law.  Improve knowledge about service providers‘ obligations.  Know when service providers have to make reasonable adjustments and the options for adjustments.  Know when disability discrimination may be permitted.  Understand what‘s unique about disability discrimination legislation compared to other anti-discrimination laws.

Target audience Service providers (including Public, Private and Voluntary sectors), Advisors, Disability Organisations Duration Half day or full day Location Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost Half day £300; Full day £500

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To Book or for Info Call: 0800 023 2201

Funding Grants for Training The Welsh Assembly Government can provide up to 70% funding support for training, including leadership & management, up to £1,000. We can help you put together an application for training grants if the business is eligible.

The criteria is as follows:  Two or more people working in the business  Business has to be based in Wales  SME 's can receive up to 70% subsidy  Large companies can receive up to 50% subsidy  Proprietors and staff are eligible.

If you are interested in applying for a training grant please telephone us on 01792 645325 for an appointment. It only takes about half an hour to do a review and application. You may be eligible for other help as well.

PLEASE NOTE This is for existing staff. There are different grants for new staff, as well as apprentiship programmes.

Go Wales £1,500 graduate training fund Graduates working for small businesses in Wales can potentially claim up to £1,500 towards training through the GO Wales Graduate Training and Development Fund.

Funding is available for professional training courses and is provided on a match-funded basis with GO Wales contributing 50% towards the cost up to £1,500.

A wide range of courses can be funded providing the training is of a clear benefit to the business.

Once you have identified a course that meets your requirements please contact us to make an application before booking or paying for the course. We cannot fund any courses retrospectively.

For more information please call 0845 225 60 50 or visit www.gowales.co.uk/training 76

LGBT Excellence Centre

Advice and guidance for Welsh Businesses/Organisations Successful businesses/organisations require a skilled workforce to realise their growth and profit aspirations. This can mean re-skilling or up-skilling employees to match the skill set required. The Welsh Assembly Government helps businesses/ organisations to do this by: Providing a Human Resource Development (HRD) advisor under the ‗Workforce Development Programme‘ who will work with the company free of charge to: • Review the company‘s strategy to ensure all staff development and training helps deliver on business objectives.

• Help the company improve its approach to management and training by building an agreed organisational development plan, and advising on its implementation.

• Identify training and development requirements and produce an agreed plan.

• Help the company fulfil its training and development needs by linking it with training organisations and sourcing the right courses.

• Support the company towards the Investors in People award.

The advisor will try to find the most advantageous arrangements to deliver on the learning plan, including use of: • Work Based Learning: The Welsh Assembly Government will fund the contracted supplier to deliver training programmes, including Modern Apprenticeships, generally at no cost to an employer. NVQ Qualifications can be gained whilst learning at work, and a wide range of topics is on offer.

• REACT: if the business employs a worker who has been made redundant from a company in Wales in the last six months, it will receive a subsidy of £2,080 payable in four instalments over a 12 month period. The Welsh Assembly Government will also reimburse 70% of the cost of retraining each redundant worker, up to a maximum of £1,000. (This is subject to European State Aid rules).

• Leadership and Management Development Workshops: this programme is based upon National Occupational Standards. It is subsidised and can be tailored to meet company specific requirements. SMEs receive 70% subsidy towards the cost of the programme whilst large companies receive a 50% subsidy.

• Sector and European funded programmes: There are a number of these currently underway or in development including sectors such as automotive, metal skills industry, electronics, energy and optronics.

• ProAct: this is available to assist viable businesses to cope with the economic downturn and prepare for the economic recovery by upskilling staff. This pays for the training of employees who are on short time working or can demonstrate nonproductive time and offers a wage subsidy to help retain skilled staff who may otherwise be made redundant. It broadly offers up to £2,000 per individual towards training costs and a wage subsidy of up to £2,000 (at a rate of £50 a day) per individual whilst the training is being undertaken.

Where training and development needs cannot be met through existing programmes, discretionary funding may be made available.

For more information, please contact 0845 6066160 or visit www.SkillsPeopleSuccess.com 77

Booking Terms and Conditions Pricing Policy The LGBT Excellence Centre has created and manages the Directory of Training and Consultancy Services 2010. All training and consultancy provided is individually prices according our pricing structure and to the arrangements that we have in place with other consultants and organisations involved in the delivery.

Training days can be tailored according to the organisation‘s requirements.

Bookings and Cancellations Upon receipt of your booking form we will send you an invoice for the full amount.

This will normally need to be paid within 30 days of receipt. Bookings will only be confirmed once the relevant training fee has been paid for in advance of training start date. Once a booking has been accepted in writing, cancellation terms apply.

Cancellations are accepted with no penalty up to 14 days before the planned start date of the training course booked. Cancellation fee will be payable as follow: • £150 – up to 13 days notice • £200 – up to 7 days notice • Full training fee due when the training is cancelled with 6 days notice or less.

In-House Training Logistics Our in-house training charges cover tuition, a full set of course notes and a reference text (where appropriate) per delegate and/or other materials.

NB. It is the customer‘s responsibility to assess and make arrangements for any special needs or dietary requirements of participants.

Customers are responsible for arranging the logistics of in-house training. In particular, customers are responsible for (but not limited to) the provision of:  A suitably appropriate and equipped training room  Workspace, typically tables/desks, sufficient to accommodate all attendees  Delegate and tutor refreshments  Visual aids: a whiteboard or flipchart, a laptop/PC with projector (a suitable USB port for memory sticks), a screen to project onto, and a TV and video/DVD player.

We may be able to provide a venue and relevant equipment suitable for the delivery of relevant training for a negotiable additional fee. Please ensure that there is no ambiguity about this, if it is required.

Travelling and Subsistence Additional rechargeable costs are the tutor's travel, accommodation and subsistence expenses. Tutors' expenses are normally re-billed at cost. We encourage the purchaser to arrange for the tutor's local accommodation since this usually results in a lower overall recharge. Where necessary we will provide a fixedrate expenses quote by negotiation.

Maximum Group Size: In extreme cases it has been be possible to stretch the size of groups to 30, but we advise against such large classes for those courses where participants need to be involved and practice, as supervision during exercises will necessarily suffer.

LGBT Excellence Centre 60, Walter Road Swansea SA1 5PZ Phone: 01792 645325 Freephone: 0800 023 2201 E-mail: info@ecwales.org.uk