2024 WOMEN’S FORUM & DINNER
THURSDAY 17 OCTOBER 2024
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Championing young staff: a year on from the Sally Isaac scholarship
We ask the last winner how life has changed since taking home the scholarship.
Unpacking the Local Government Amendment Bill
With misconduct reforms being passed, LGPro reviews what we know and what comes next.
Above:
Outside our comfort zone: Mornington Peninsula’s Management Challenge win
Catching up with the Management Challenge champions before they compete in Brisbane.
The best of local government excellence this year
Recognising the outstanding achievements of the sector at the Awards for Excellence.
Introducing Banyule’s customer experience specialists
How “CX Specialists” created happier customers, happier staff, and nabbed a CX trophy.
The two teams behind Cardinia’s affordable housing build
Find out how Cardinia Shire Council is tackling community housing struggles.
How to hold meetings that aren’t a waste of time
The sector’s emerging leaders explain how to run better meetings.
What’s on in the second half of 2024?
See the full calendar of events and professional development opportunities for the half-year ahead.
Profile is published by Local Government Professionals (Inc)
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Winners of the 2024 Customer Impact Award from Banyule at the LGPro Annual Conference. Read more on page 42.
From the LGPro President & CEO
A monumental year, and more to come.
This has been a monumental year for our sector and its surging pace shows no sign of slowing.
It has been a big year behind us with one of the most extensive Annual Conferences yet, moving onto what will undoubtedly be one of our biggest Women’s Forum and Dinner events to come this October.
The Local Government Amendment (Governance and Integrity) Act 2024 has been introduced, but we await a raft of regulation between now and the impending local government elections. LGPro has been with you through every step of this reform process, from advocating on your behalf to helping you and your teams with caretaker mode training. And we are still by your side in these pages, where we review what these new laws mean for you.
The LGPro Board, introduced in the last issue of Profile, has come together and reviewed the strategic direction of your member association. We have emphasised the need to make sure we deliver for local government workers at all stages of their careers and no matter where they are in Victoria, from our young professionals to those in technical roles in rural areas.
Aside from our rapidly responding training offering and the ongoing evolution of our awards programs, we use these pages as a spotlight for the broad spectrum of workers that make up Victorian Local Government.
We highlight the stories of our metro colleagues excelling at customer experience, the high achievers in the state’s north-east, and the teams in our peri-urban councils innovatively tackling the housing crisis.
Capping off this issue of Profile, you will find the key dates for LGPro’s major events and training so you can map out your development and your engagement with your peers for the rest of the year.
With marquee events on the horizon, we are looking forward to joining you again soon. In the meantime, enjoy the Winter edition of your member magazine.
Liana Thompson President Local Government Professionals Victoria
Jill Brown Chief Executive Officer
“We use these pages as a spotlight for the broad spectrum of workers that make up Victorian Local Government.”
A YEAR ON FROM THE SALLY ISAAC SCHOLARSHIP CHAMPIONING YOUNG STAFF
While we collect nominations for this year’s Sally Isaac Award, we ask the last winner how life has changed since taking home the scholarship.
Every year, an up-and-coming local government or community leader is awarded a $10,000 scholarship to support their ongoing education and training.
The presentation of the Sally Isaac Memorial Scholarship Fund Award is a big night under the (literal) spotlight,
but the effects are really felt throughout the year that follows. We trace back the steps of the most recent winner, Indigo Shire Council’s Chloe Powell, to find out how taking home the award has affected her life.
How has life changed since being awarded?
I am starting a postgraduate certificate in the second half of the year, which is a direct outcome of this award. I’m anticipating life will get a bit busier balancing study and work come August!
My role remains Product Development Officer in Indigo’s Tourism Development team. We are moving into a new strategic planning period and are more committed than ever to shaping a thriving future for our destinations.
How has the win affected you on a personal and professional level?
Receiving this award has positively affected my life in so many ways. In particular, my mindset and confidence. This award has given me permission to believe in myself, think bigger, and be bolder in everything I do, both professionally and personally.
Council have been incredibly supportive and encouraging. They were elated for me and at the outcome of this award.
I am proud to be a part of an organisation that champions its young staff, professional development, and gender equity.
Council is contributing the difference between the course fee and the scholarship, which is a testament to their support and commitment to developing young, emerging, female leaders. I have them to thank for this.
“Council have been incredibly supportive and encouraging.”
“This award has given me permission to believe in myself, think bigger, and be bolder in everything I do.”
You were awarded for your commitment to community engagement and savvy project management with meaningful results. How have you seen the community benefits of your work unfolding since then?
Most of the community projects I led in 2022 and 2023 were funded by recovery funding. These were all about bringing the community together to rebuild hope and resilience.
Since then, some of the communities have been extremely proactive in seeking new grants or fundraising to keep the original recovery event going on an annual basis. Off the back of my involvement, the project was a huge success, and it continues to achieve the purpose of fostering positive, meaningful, connected communities, years after the catalyst funding ran out.
Other projects I have coordinated are now progressing through relevant grant funding assessments.
I will continue to advocate and apply for grants for these projects to come to fruition, for as long as it takes to be successful. Most of the projects are complete game changers for our communities and could change the trajectory of some of our destinations’ futures as places to live, work, visit, and invest in.
What’s next in applying your scholarship?
I have enrolled in the Graduate Certificate in Community Leadership and Resilience with Charles Sturt University. This simply would not have been on my radar without the scholarship.
Starting in August 2024, I will be studying part time so I can continue to work full time. I’m looking forward to starting this course and getting equipped with the skills, expertise, and confidence to follow a path into leadership.
Nominations for the 2024 Sally Isaac Memorial Scholarship Fund Award are now open. Find out more and submit a nomination here.
Nominations close on 19 August.
The winner of the 2024 Sally Isaac Memorial Scholarship Fund Award will be announced at the Women's Network Dinner on Thursday 17 October 2024 at Pullman Melbourne Albert Park.
“I am proud to be a part of an organisation that champions its young staff.”
Unpacking the Local Government Amendment Act
With misconduct reforms being passed, LGPro reviews what we know and what comes next.
The Local Government Amendment (Governance and Integrity) Bill 2024 is now the Act, having been given Royal Assent on 25 June 2024.
After years of campaigning for action to safeguard the health and safety of local government staff in the rare but damaging cases of councillor misconduct, reform has taken tangible shape.
With much of the detail relegated to regulation that is being built as we speak, the “devil really is in the detail,” according to Mark Hayes, a partner at Maddox Lawyers who has been advising governments and public authorities on administrative law for over three decades.
With elections coming up in October, we spoke to Mark about what we know of the law so far and what is still to come before then.
“The absence from the Bill of any direct or indirect mechanism for staff to be able to complain about councillor misconduct remains.”
What’s changed
The new legislation provides for a model Councillor Code of Conduct with incorporated Standards of Conduct.
It obliges the Mayor and Deputy Mayor to undergo training within a month of their election to those offices and more broadly introduces an annual professional development obligation for all councillors.
The Act also enables the Chief Municipal Inspector to issue infringement notices for certain offences, increases the maximum period of suspension for a councillor found to have engaged in misconduct from one month to three months, and provides for an arbiter to direct that such a councillor be ineligible to take on the role of Mayor or Deputy Mayor for 12 months.
As for Ministerial powers, it empowers the Minister to suspend individual councillors if certain conduct thresholds are met. On the recommendation of the Minister, it further empowers the Governor in Council to disqualify a councillor who has been re-elected to a Council that has previously been dismissed if certain conduct thresholds are met.
Maddocks' Mark Hayes at LGPro's 2024 Annual Conference.
What’s still to come
But with supplementary regulation still to come, a question lingers on what else might change.
“Until we see the supporting regulations, it's a little difficult to judge just how much of a positive step this Bill will be,” says Mark.
“For example, we're still to see, through regulations, the content of the model Councillor Code of Conduct.
“We're still to see the content of the compulsory Mayoral training. Would it, for example, be confined to matters relating to leadership and chairing meetings, or would it be broader than that and catch things like psychological safety, conflict resolution, and the importance of collaboration?
“We're also still to see the detail around the requirement that Councils adopt prescribed procedures to deal with allegations that the model Councillor Code of Conduct has been breached.
“Legislation is only part of the answer.”
“We're also to see the detail around the annual professional development obligations of councillors and exactly when the Chief Municipal Inspector will be able to serve infringement notices for breaches of the Act.”
Between now and the election, answers to those questions are being sought.
Local Government Victoria was collecting feedback from the sector on the Model Code of Conduct and professional development for councillors up until mid-July. It is scheduling public consultation on draft regulations in August. The regulations are due to be finalised by October, just in time for the elections.
What hasn’t changed
LGPro led calls for structural change to make councils safer places to work. Not all the recommendations have been adopted in the new Act.
For example, Mark recounts how LGPro “called for staff to be able, through the CEO, to approach the Local Government Inspectorate and for the Local Government Inspectorate to be able to then bring a misconduct application against a councillor who had engaged in disrespectful behaviour towards a member of staff.”
While “the absence from the Bill of any direct or indirect mechanism for staff to be able to complain about councillor misconduct remains,” Mark notes “that legislation is only part of the answer.”
Among other changes, he points to a need for greater cultural change within the sector including more training on healthy relationships between elected members and the administration.
Outside our comfort zone: Mornington Peninsula’s Management Challenge win
LGPro catches up with Mornington Peninsula’s Management Challenge champions before they fly north to compete on the international stage.
Winners of the Victorian heat of the 2024 Australasian Management Challenge, Mornington Peninsula Shire Council were announced as victors at the LGPro Annual Conference in May.
The ‘Peninsula Pioneers’ will represent the state in Brisbane this August for the finals of the annual trial-by-fire management experience, up against each state and territory competition winner as well as New Zealand’s winners.
LGPro spoke with team captain Chester Hart ahead of the finals to find out what has stayed with them since their victory.
“To be named winners in such a strong field is a real honour and the team is incredibly grateful.”
Tell us about your experience of the Management Challenge
The Challenge day itself was an intense blur of activity. It really seemed to hit that sweet spot between being stressful but also a fun and invigorating learning experience. We had done a lot of preparation in the lead up and we all felt that we’d put our best foot forwards on the day.
Before we started preparing for the Challenge, most of the team didn’t really know each other. Being able to form a team in such a short space of time and being able to gel with each other the way we did on Challenge day was a real credit to the experience and to the amazing support team we had helping prepare us for the day.
During our team debrief, which was before the winners were announced, each of the team had a long list of lasting value gained from the experience. The overarching sentiment though is that it was fun. It pushed us outside of our comfort zones, but really made us all think differently about how we do business day to day and how to excel when timelines are tight and workloads are large.
Team mentor Tanya Scicluna accepting the Management Challenge win on behalf of Mornington Peninsula Shire Council.
What was your reaction to winning the Victorian heat?
The team were thrilled to have won the Victorian heat, and I think we all went through varying stages of excitement, disbelief, and pride in each other.
There was some amazing competition on the day and all teams brought energy and passion to the room. To be named winners in such a strong field is a real honour and the team is incredibly grateful.
How has being crowned professionally and personally affected you and the team?
There has been a real buzz around Council since the win. The organisation as a whole has embraced the team and really helped to celebrate.
It’s still early days and I think we have all been integrating some of the learnings into our roles, but it’s the kind of experience that I believe will have a lasting effect throughout our careers as leaders.
Personally, the experience has expanded my horizons for what is possible within local government. I can see myself referring to this experience many times throughout my career. It has helped me broaden my network and make new connections that will last well into the future.
Mornington Peninsula Shire Council's Management Challenge team, 'Peninsula Pioneers'.
And finally: what’s the plan for the final?
We are all really looking forward to the final and getting to be part of another Challenge. We’ve received some great feedback from the state Challenge day and we’re hoping to spend some time working on improvements in the lead up to the big day.
We’re expecting fierce competition at the nationals. If we can take on board the feedback from the state competition, work as a team, and put our best foot forward, we will be happy. It’s a chance to do it all again; to live our values, trust our processes (and each other), and have fun.
“It’s the kind of experience that I believe will have a lasting effect throughout our careers as leaders.”
“It pushed us outside of our comfort zones, but really made us all think differently about how we do business day to day.”
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The best of local government excellence this year
Hundreds of local government professionals came together to recognise the outstanding achievements of the sector. We acknowledge them here.
The LGPro Awards for Excellence is our annual celebration of the exceptional work being undertaken and delivered by individuals and teams working across Victorian Local Government.
Spanning 11 award categories, here are those crowned on 2 May 2024 at the iconic MCG.
FIRST NATIONS COMMUNITY PARTNERSHIP INITIATIVE
Greater Dandenong City Council, Frankston City Council, Casey City Council, healthAbility, Nairm Marr Djambana, Uncle Shane Charles, and Aunty Deborah Mellett
Indigenous Australians’ Health Programme – New Directions Mothers and Babies Project
SERVICE DELIVERY INITIATIVE
Greater Dandenong City Council Refugee Immunisation
INNOVATIVE MANAGEMENT INITIATIVE
East Gippsland Shire Council and Wellington Shire Council
Shared Services Initiative – Datacentre and ICT Footprint Consolidation
SPECIAL PROJECTS INITIATIVE
Greater Geelong City Council
Dell Eco Reef Project
COMMUNITY PARTNERSHIPS INITIATIVE
Banyule City Council
SALDHIG Diverse Communities project
COMMUNITY ASSETS & INFRASTRUCTURE $5M AND UNDER
East Gippsland Shire Council
Genoa Bridge
COMMUNITY ASSETS & INFRASTRUCTURE OVER $5M INITIATIVE
Brimbank City Council
Brimbank Aquatic and Wellness Centre
SUSTAINABILITY INITIATIVE
Bayside City Council
Yalukit Willam Nature Reserve Chain of Ponds
DIVERSITY & INCLUSION
Greater Bendigo City Council Equity Impact Assessments
OUTSTANDING SMALL RURAL COUNCIL INITIATIVE
Buloke Shire Council
The Paddock Initiatives
Andrea Mullins Banyule City Council
Introducing Banyule’s customer experience specialists
Banyule City Council staff at the LGPro Annual Conference with CSBA's Kate Gorman.
Banyule City Council created entirely new roles in their organisation so that they could anticipate and meet their customers’ needs. The move created happier customers, happier staff, and it earned them a CX trophy.
Banyule picked up the Customer Impact Award for their innovative customer service model at LGPro’s 2024 Annual Conference at the MCG.
The project saw their team introduce “CX Specialists” who worked collaboratively between management and frontline staff to streamline customer service processes and cut down duplicated case handling across the organisation.
The new CX Specialists significantly improved first-contact resolution and double-handling through an innovative
combination of case management principles, borrowed from social work and psychology, and customer service practices.
Within 12 months of implementation, the team had triaged over 13,500 requests and achieved a 71 per cent satisfaction rate.
And staff are happy too, with engagement surveys showing 91 per cent consider their workplace to be a great place to work.
Want to read the full story behind Banyule’s customer service model and the stand-out projects of the finalists? Visit the LGPro website.
The 2024 Customer Impact Award proudly sponsored by:
CSBA's CX Director Kate Gorman presenting the 2024 Customer Impact Award.
The two teams behind Cardinia’s affordable housing build
Cardinia Shire Council staff awarded at LGPro's 2024 Annual Conference in May, pictured with Teletrac Navman's Lou Boyle.
Cardinia Shire Council were awarded for their proactive action to address community housing struggles. We explore how they are doing it.
If we average out the annual increase in metro Victorian rents over the last decade, we should see a 3.7 per cent rise each year. For regional Victoria, that would be 4.6 per cent.
In stark contrast, median rents across the state have jumped 13.3 per cent over the year to the March quarter.
The numbers reported by Homes Victoria illustrate a trend of annual increases that have exploded since the end of 2020. Coupled with decreasing vacancy rates across the state, housing has only drifted further out of reach of the most vulnerable community members.
Cardinia won the Community and Integrated Planning Award at LGPro’s 2024 Annual Conference for the success of their Social and Affordable Housing Strategy, directly challenging the housing crisis.
Their original plan back in 2018 – securing five social housing commitments – has since been far surpassed.
As of their nomination, they had secured over 18 lots and 22 dwellings.
The plan relied on a partnership across divisions: Cardinia’s Growth Area Planning and Subdivision team and their Health and Social Planning team. By working together, the two teams were able to leverage their respective expertise and networks to secure commitments from developers.
Early in the permit application process, the teams negotiate the transfer of properties to community housing providers who supply services to those facing housing stress and homelessness.
Not just looking at social housing, the team had managed to secure commitments to a further 137 new affordable dwellings as of their nomination. With the strategy continuing through to 2025 when the plan is reviewed, these numbers may still increase.
Want to read the full story behind Cardinia’s housing project and the hard work of the finalists? Visit the LGPro website. The 2024 Community and Integrated Planning Award proudly sponsored by:
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How to hold meetings that aren’t a waste of time
The sector’s emerging leaders explain how to run better meetings.
Each year, the next generation of local government leaders get together to solve a problem they feel passionate about as part of the Emerging Leaders Program.
No issue is as universally and as passionately decried as the dreaded meeting. Look at your calendar now if you need a reminder.
A team of metro, regional, and rural council staff came together with the mission of helping council professionals run more effective meetings.
The “Collaboration Collective” believe that while meetings are necessary for collaboration, there is not enough focus on how to effectively run them.
When run well, employees should feel energised and engaged. When run poorly, lacking purpose and outcomes, meetings waste time and flatten morale.
How are your meetings? The team’s investigation found that you probably think you run them quite well. It also found most people see room for improvement. Their project fits between that gap in perception and reality.
And the team is bridging the gap with tools and techniques you can tap for your next conference call.
ELP graduate Kylie Sergi presenting on behalf of Collaboration Collective.
“Start with a clear purpose, end with clearly defined takeaway actions.”
What’s broken (and how to fix it)
The main challenges they identified in problematic meetings were lacking clarity and purpose, missing actions, owners, and timelines, and a dearth of meeting prep.
The first and last steps in steering these kinds of meetings back on track: start with a clear purpose, end with clearly defined takeaway actions.
The team produced a template to help professionals plan their meetings with these ideas in mind, with checklists for ensuring preparation tasks are set and agendas are issued ahead of time, while actions and their owners are agreed and recorded during meetings.
By the end of a meeting, participants should be clear on next steps, understanding who owns which action and what timelines have been agreed.
Getting everyone on board
Not promising an overnight success, buy-in and long-term investment is required.
The team advises their recommended practices be embedded into your council’s approach to meetings. This includes garnering senior leadership support and forming a change coalition of influential stakeholders to embed the changes required.
ELP graduate Nicholas Sapounas presenting on behalf of Collaboration Collective.
You can find useful meeting resources as well as further insights from this year’s Emerging Leaders Program projects on the LGPro website.
This year’s Emerging Leaders Program is sponsored by HR Legal.
“By the end of a meeting, participants should be clear on next steps.”
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2024 PROFESSIONAL DEVELOPMENT CALENDAR
PROGRAM INFORMATION
Ignite enables those without formal experience in managing and leading people to develop the competencies required to be successful in their role.
Targeted to outdoor workers without formal experience in managing and leading people to develop skills required to be successful in their role.
Unique leadership-focused activities and experiences designed to develop and inspire emerging leaders.
Registrations for Series 4 now open. Program commences September 2024
Designed exclusively to expand and develop the skills of senior executives to become confident and capable leaders.
Registrations for Series 4 now open. Program commences September 2024.
2025 nominations open 18 September 2024.
2025 nominations open 2 October 2024.
Designed to equip managers with the skills and knowledge they require to further develop their career.
Registrations closed. Program recommences in early 2025.
A cross-council program bringing together officers from all levels and locations to learn from each other by sharing knowledge, expertise, and skills.
Thought-provoking ideas and sector insights from highly regarded presenters in regular lunchtime learning opportunities.
Registrations closed. Program recommences in early 2025.
Webinars are held weekly from January onwards (excl. school holidays and conference weeks)
PROGRAM INFORMATION
Introduction to Local Government
Writing for Influence in Local Government
Core Financial Skills
Project Management Initiation
Advanced Project Management
Effective Language for Challenging Conversations
Mental Health and Managing Complex Performance
Strategic Planning and Decision Making – Foundation
Strategic Planning and Decision Making – Applied
An overview to Local Government and the important role it plays for newcomers to the sector.
Providing anyone creating Council reports with the nuance behind writing a good report.
Supporting non-finance staff in performing their financial planning and reporting responsibilities.
An introduction to project management covering the basic principles of managing projects.
This is the next stage of learning for those who have begun managing projects.
Helping frontline local government workers manage their most challenging customer conversations.
Teaching leaders the processes they need to follow in sensitive performance management.
A two-part workshop for those with limited or no experience in working with annual planning and resourcing processes.
A more nuanced exploration of the requirements of the Local Government Act 2020 and creating the conditions for success for both Council and the administration.
Online: 29 October, 10 December
In-person: 24 July, 4 September, 8 October, 4 December
Online: 10 October
In-person: 7 August, 4 December
Online: 5 March
Online: 6+14 August, 15+22 October
In-person: 14 November
Online: 3 September, 26 November
In-person: 25-26 July, 22-23 October
Online: 30 July
Governance in Action
A best practice workshop on governance and decision making in the local government context for managers, new governance officers, and those aspiring to governance positions.
In-person and online: 13+27 August
In-person: 21 August, 30 October