LZXLZXLZXLZXLZXLZX P O R LZXLZXLZXLZXLZXLZX LZXLZXLZXLZXLZXLZX T F LZXLZXLZXLZXLZXLZX LZXLZXLZXLZXLZXLZX O L LZXLZXLZXLZXLZXLZ XLZXLZXLZXLZXLZXLZ O I Keeping the curiosity for life Keeping the passion for design Always be myself
interactive design
UI design
portfolio for 2021
Zhixin Liao
+86 18401691601 liaozhixin2021@163.com
user experience design
The complete portfolio link is： https://issuu.com/liaozhixin.portfolio/docs
CONTENSCONTENSCON ENSCONTENSCONTEN ONTENSCONTENSCON NSCONTENSCONTENSC NTENSCONTENSCONTE 01 02 SCONTENSCONTENSCO TENSCONTENSCONTEN APP
HW
Beauty Diary
Arôme:Car smart aroma diffuser
CONTENS
ONTENSCONTENSCONT NSCONTENSCONTENSC NTENSCONTENSCONTE SCONTENSCONTENSCO TENSCONTENSCONTEN 03 04 05 ONTENSCONTENSCON NSCONTENSCONTENS HMI
SD
MORE
Carrot: Design of Vehicle OS
Depression Museum
Other projects
01
Beauty Diary
+
How to make female college students' appearance management effect better?For longer? This is a "body improvement" product based on Ai analysis. It is a caring fitness app for female college students. With emotional care as the starting point, it tries to help female college students better "accept themselves, change themselves, share their journey" and become better themselves step by step.Call on them to know their bodies correctly and condemned as thin as a single thought of beauty. Individual project/ User Research/ Information Architecture/User interface Design/Sketch/ Visual Design
Duration Dec.2019-Aug.2020
Role in the product Product Manager User experience designer User interface designer Visual Design
ACTION & EFFECT
"Why can't I lose weight?" "I desperately want to be thin and beautiful!"
CONSCIOUSNESS
"I may not be thin " They say I need to and lighte
HI-FI
=
S AWAKENS
n enough."
o be thinner er.!"
Emotional care program
Fitness programs
In daily life, the connotation of appearance management has greatly expanded and become a fashionable and sensitive topic. Especially in the female group around the age of 20, they only talk about "loss weight" . Losing weight is a lifelong career for women." Is that really true?
Appearance management
Obversive
=
face score
clothing mix
mental state
body proportion
The appearance management of young men and women seems to be particularly important. In order to have a deeper understanding of the impact of people's attention to appearance effects, I conducted some behavior observations and interviews with target users who insist on focusing on appearance management, trying to seek opportunities of design.
Looking in the mirror whenever and wherever
Always complain/only focus on a certain part of the body
Observation conclusion:
1. People generally pay more attention to appearance 2. Whether overweight, normal, or thin, most people "obesity phobia" is extreme
Cognitive deviations about their appearance
The highest severity problem
CORE QUESTION
1. How to help female college students correctly understand their appearance?
2. How to make female college students' appearance management effect better?For longer?
Desk Research
At the beginning of the research, I tried to find out whether people with "extra attention to appearance", "obesophobia" and "misperception of their own appearance" have a gender bias, and to research the influence of appearance on people.
Research question 1.0
What are the effects of appearance factors on public perception and behaviors? 37%
<
63%
24%
① Female groups pay more attention to appearance factors, and female college students are the most important part.
“
Negative impact
<
Positive impact
② The impact caused by the "appearance factor" that the society pays attention to: negative impact> positive impact
Medically speaking,"Loss Weight" is primarily about preventing obesity-related diseases and promoting health,its intrinsic health value is undoubtedly more important than its external aesthetic value. However,at present, women's motivation to lose weight is to pursue the beauty of physical appearance and posture at the expense of health . In the growth stage of blind weight loss consequences more worrying.
[1] Zheng Kailan: "obesity phobia" and "weight loss fever" -- a kind of social psychology and social behavior popular among female teenagers [J]. Department of sociology, Fudan University. Contemporary youth research, 1997, 02
Opinions and Reaction
“
Background
After identifying female college students as a group with serious conditions, I contacted an expert who studies adolescent health issues and a thin female college students who are still trying to lose weight. Through talking with them, I tried to find more design opportunities. “ HOW TO DEAL WITH UNSCIENTIFIC COGNITION? ” Specialist in adolescent health
（1）The vast majority of young women are not obese, but they do not form important and correct views. （2）The reason for claiming to be "obesity" is that they often worry about gaining weight. （3）Excessive anxiety and harshness, causing cognitive deviation, unscientific and unrealistic subjective expectations.
“ GROUP PSYCHOLOGY , RIGHT or WRONG ? ”
“ I was surrounded by a lot of thinner friends, and they all felt fat. They are desperately dieting, running, taking diet pills, can I not be in a hurry? ”
A college student
Secondary Reaserch Misperception
Ideal weight is lower than actual weight：
Normal-weight
76.52%
9.6%
s
In
nia
om
10.3%
I used to slim down：
16.48%
Overweight
3.82%
In order to obtain the public's first perception, I randomly selected the crowd for focus group discussions. The members focused on the factors that affect appearance management and personality judgments derived from the effects of appearance management.
conclusion1:
Most people want to be thinner, no matter how fat or thin they are.
Group Characteristics 36.8%
people
An
65.5%
s
u xio
40% 35% 30% 25% 20% 15% 10%
ss
ne
d de
a he
ht
Lig
40.4%
18.4%
14.0%
11.0%
ity xia ior ing r re e f eel o n I f An
69.89%
Underweight
Random sampling: people who are losing weight
136
Focus Group
te at
In
n
io nt
s om pt igue m t Sy f fa o
conclusion2:
Blind weight loss has a bad effect on health.
5%
Question list: 1. What are the criteria for female college students to judge their appearance? 2. What are the factors that influence female college students' judgment of appearance? 3. Why do female college students attach so much importance to appearance?
10 120
Participants Minutes
In focus groups, we try to give the topic more keywords.This paper discusses young people's cognition of appearance management, and determines the interview direction by positioning the target users.
curvaceous
State of the skin
32.6%
Dietary adjustment
23.2%
Take weight-loss pills Instrument slimming
25.3% 11.8% 2.3%
[1]SUN Jin-rong, SU Hong-peng.Investigation on the current situation of college girls' behavior and recognition of body slimming[J].Journal of Physical Education,2005, 1006-7116( 2005) 05-0050-03
The first impression
Mental state Weight diet slim jogging Micro-plastic surgery
0%
Take exercise
Members
WHAT ARE THEY FOCUSING ON?
Fitness self-discipline
Look fresh and graceful
Behavioral Outcomes
Dieting
I prefer to work with thin people. I feel that people who manage their bodies are more disciplined and more cooperative. Looks and makeup are my first impressions of other people!
conclusion3:
Unhealthy weight loss behaviors are still popular.
1.PHYSIQUE
1
Insight1.0
2.MENTAL STATE
Dress collocation
Workplace competitiveness
3.DRESS UP
The public's criteria for the aesthetic judgment of body are relatively single： the first reaction is body shape, and the second is face value.
Interview
I randomly interviewed a total of 12 girls on the street through three questions as the core: "Have you ever done appearance management", "The view of the semblance is the index of the heart" and "Height requirements for recruitment staff".The conclusions obtained from the interview serve as a basis for questionnaire design. The first reaction
keep fit
keep fit commetic dress up keep fit Commetic dress up keep fit
2 3
The view of “The semblance is the index of the heart ”
Strong Agree
Career competence
NO.1
skin care
"Work ability first"
Agree Strong Agree
Strong Agree
NO.2 NO.1
"Work ability first"
NO.2
Agree
Strong Agree
Strong Agree
Anaerobic Facelift
Anaerobic Aerobics Facelift
NO.1
Strong Agree
The methods adopted
Diet pills skin care Facelift
Aerobics Anaerobic
NO.1
Facelift
skin care "Work ability first"
NO.2 NO.1
Aerobics Facelift
Anaerobic Diet pills
skin care Diet pills
"Obviously, physically attractive people have more opportunities."
After the street interview, based on the demand for data quantification, and further ex the social weight of each influential factor.I conducted a survey on the public percepti of "shape management".The questionnaire data is the original data, based on the netw survey platform, and the effective sample size is 120. The respondents are college stud among whom the undergraduates of Beijing University of Technology account for mor than 90%, and the majority are female college students. The gap between the existing appearance and the ideal appearance.
19-25
"Physical conditions are not necessary to work, but they cannot be a drag."
"I know it's bad for my health to take diet pills, but I can't help it."
≥ 35
0:No gap
0 6
25-35
1 7
2 8
"Good physical maintenance means that the person has better self-control." "I am influenced by the opinions of others."
26-35years old
4 5 10
≥ 35years old Female
Age Distribution：
19-25years old 26-35years old
Intensity of emotion Strong emotion Mood swing
Satisfaction with appea
The group aged 19-25 had the lowest satisfaction with appearance, with a gap of 5.24, while those aged ove had similar satisfaction wit appearance with 4.46 and respectively.
Female respon
The subjects of this questionnaire were wome and the group aged 19-25 the lowest satisfaction with appearance, with a gap of far higher than other group
Male respon
Of the 38 men who took pa in the survey, men aged 19 25 had the highest body im requirements, with a gap o
38 people
"I was greatly influenced by my classmates."
Female college students have insufficient control over their appearance and lack of scientific and personalized guidance program.
10:Large gap
82 people
19-25years old
"I don't think dieting is bad for me."
Insight2.0
3 9
Age Distribution：
"I want to be as thin as a star."
Appearance management is very important, affecting all aspects of life in interpersonal relationships, work values and so on.
Insight3.0
They Say
Questionnaire
≥ 35years old Male
xplore ion work dents, re
arance
d h
er 35 th 4.43,
Ranking chart of importance
In order of the importance of appearance, I found that "Weight "was the top concern, followed by "Mental State" and "Dress Collocation".When the overall external body condition reached a relatively satisfactory stage, the interviewees' pursuit of "Mental State" and "BFR" reached a peak, and they began to pay special attention to the details of appearance.First the whole then the part, is the majority of interviewees body management way.
4
Insight4.0
Influencing factor diagram
I found that "Mainstream Aesthetic standards in China" was the most important factor, while "Heterosexual Evaluation" had the highest average influence on female college students' appearance judgment, followed by "job requirements" and "average body shape status of peers".Thus it can be seen that female college students' judgment on appearance management is more influenced by others, and the pressure of communication with others is the key to their aesthetic consciousness.
In addition to weight, there are many other factors that measure appearance management.
ndents
en, had h their 5.09, ps.
ndents
art 9 to mage of 5.48.
2.1
Fishbone diagram-Analysis of difficulties and help
Through sorting out the method-channel-difficultyhelp, the actual pain points and difficulties of users were analyzed, and specific solutions were explored according to the questionnaire feedback.
3.1
Insight3.1
Own Effort
Exercise regularly and with intensity
Female college students lack of control over their appearance and scientific guidance.
Weight-loss drug Beauty surgery
Active Cognitive
Coach's guidance
Body shaping and stretching Be on a diet
Insight2.1
Shape management affects female college students' social life and is influenced by mainstream Chinese aesthetics and the average body shape of their peers.
Use the relevant APP
Methods
Promotion of relevant videos and advertisements
Learn from those around you
Auxiliary Means
Ways to Improve
No individual specificity Ineffective
Channel
Passive Cognitive
Half in doubt
No confidence
Specific Initiatives
Personalized customization
Correct the movement
Troubles
Mental Disorder
Effect visualization
Advanced concept
Help
Professional Advice
Persona
User case Behavior:
Lose weight for 3 years & have more than 2 years of fitness experience
Goals:
1、Body fat rate dropped from 21% to 18%
Pain point: Manda
sophomore Age: 20 Height: 168cm weight: 44kg Character: cheerful, lively, outgoing, strong execution -
1、The body is too flat, without curves 2、Want to know more popular fitness concepts and various methods corresponding to the fitness principle, but also rely on their own to browse the website
Desires:
Weight 5 4 3 2 1
BFR
"Fitness Queen"
WHR
0
TS
Targeted guidance Push the latest fitness concepts Provide comprehensive beauty guidance
Bust
Behavior:
Research question 2.0 How to make female college students accept themselves better? Goals
Consciousness
MOTION
COGNIZE
EFFECT
ACCEPT Own body
Colorful beauty
EFFECT
Visualization
GOALS
Outcome
New image
Outcome
Before
-Common custom-
step 1
Choose a role model
1、I am eager to lose weight below 45kg
"The eternal loser"
BFR 5
4 3 2 1
TS
Weight
Visually see small changes WHR
0
Offer mental-health counseling
Provide similar examples Bust
To form a community or group
Many users do not have clear goals before th take action, and the choice of body mode can make their changes more targete
There is often a gap between the perception of one's own appearance and the reality. Helping users to objectively understand themselves is an important step to change.
1、Having a coach is too expensive for the students to afford 2、It may be due to low self-control and lack of supervision that I always give up halfway 3、Because of the inferiority of my figure, I often ignore the harm of weight-loss drugs in order to pursue the effect
Desires:
Unique plan
step 2 Know your body
Pain point: Cindy
MOTION
NEWS
Advanced theory
After
Goals:
senior student Age: 23 Height: 159cm weight: 62kg Character: introvert, self-abasement ， optimistic -
Healthy ways
-Conduct guidance from both psychological and behavioral aspects-
Research question 3.0 How does ability make coedna change beautiful effect better? And stick to the plan for longer?
More than 4 years weight loss experience, no fitness experience
GUIDE
Assistance
step 3
Analyze gaps
Your favorite body model
Your body type
What you want to change
hey el ed.
When doing appearance management, what order do you usually follow?
3.2 I hope to provide a practical plan according to my own situation.
In the early stage of design, I invited 66 user experience staff, 1/3 of whom were "frequently doing appearance management", "occasionally doing it" and "never doing it" respectively.Through the summary of habitual steps of experiencers, the "appearance management thinking" needed to be reflected in "Beauty Diary" is sorted out and supplemented.
1-Abnormally thin54% of the vote
2-difference of aesthetic perception-
"Radish or cabbage; each to his own delight."
3-Special requirements for
details-
Users can customize the fine tuning
When you don't see too many obvious changes, you start to get lazy.
I hope I can be stimulated by the external material and sense of achievement.
Says Consults with thin people Makes a detailed plan Checks the website
Takes weigh regularly Sets phased goals More research Asks friends
Does
Makes a diet Keeps track of progress
Takes diet pills
A lot of people are already thin, still trying to lose weight, and feel a little sick.
It's the dimensional data that should be dropped, not the sheer weight of the body.
The voluptuous female stars
After understanding the actual body data, the change of the gap can be visually presented through visual expression. Step by step, it is close to the figure model. "to see the effect" is often an important factor for users to persist.
4.1
PAIN POINTS The APP needs to intuitively display minor changes in the user's appearance and overcome the tediousoperation problems caused by obtaining the user's appearance data.
Significant or slight changes in the effect can motivate me better.
Thinks Feels Painful
Fear
Hesitate
Oscillate Repel
Radical
Over-whelmed
Disappointment
The establishment of social circles, such as team supervision and sharing, can enhance user stickiness and promote the progress of the beautification plan.
The curvaceous female stars
Visualization of small changes in body data can increase users' confidence and motivate them.
Insight3.2
Personalized/differentiated guidance has a better effect on improving appearance.
Insight2.2
The skinny female stars
Insight4.1
Empathy map
Self-accusation Feel pressure
2.2
OVERAL GOAL Users need incentive mechanisms that can stimulate action, and they need to work together with communities that have the role of supervision and guidance.
In order to better discover the potential user needs, I invited 8 interaction designers as test users, and we discussed the "user groups' beliefs and emotions in various stages of appearance management" from the perspective of target users based on the observation and analysis of the previous research.
Ideation
Co-design workshop & User testing
After the user pain points and functional architecture were basically established, I invited potential users to form collaborative teams and iterate through the prototypes.Before the collaborative design began, I completed the task of building the paper prototype framework, hoping that users could get more suggestions for improvement through simulation, so as to guide the direction of product iteration.
COGNIZE · SELF
Understand your body rationally by detailed data
Draggable
SMASH · PREJUDICE
Break the single aesthetic standard of "Beauty lies in thinness"
BUILD · UNIQUE
Cultivate diverse aesthetics & Create a unique style of self
Draggable
1、Hick's Law
2、Visibility of system status
STEP 1
After the self-examination and self-modification, I tried to guide the user provided iterative suggestions for the product from the three aspects of "function and button, interface aesthetics, and operation process"through the actual interface experience, and got rich feedback.
Iteration Designs
Only provide the most representative case photos for each figure type, reduce the options reasonably, optimize the user's operation steps at the same time, also save the user the burden of choice.
1、Gestalt principle - Proximity
STEP 3
STEP 2
3、Law of Prägnanz
In order to provide immediate feedback to users, the iterative design adopts deterministic progress bar to show the scanning process and sets identifiable completion percentage of operations to reduce users' uncertainty.
Build a prototype 1
Self-inspection 2
User test 3
Reduce unnecessary redundant information and reflect "Less is more".The idea of using color directly to express the increase and decrease, remove the bar chart, make the interface more concise.
To reduce clutter in interface vision.Move the button to the inside of the card to form a "small combination", giving people a sense of primary and secondary sense and a sense of wholeness.
Iteration Wireframe Build Your body modle
Users log in and input their basic body information for the first time, and choose their favorite body idols. After basic understanding of their own body type, they can build their own unique body model by scanning photos or videos through mobile phones.
Onboard Page 1
Onboard Page 2
Onboard Page 3
Log in/sign up
Enter basic info
Choose body modle
Know your body
Input body data
Build a body model
Comparison of models
Overlay Model
The medal list
The body information input by scanning method, on the one hand, reduces the trouble of data input, on the other hand, can obtain enough body information to make the model more accurate.
Journal of Beauty & Reward of Beauty
Users can see the change process of the body model in the calendar. The comparison of 3D model can provide the gap between the reality and the ideal state, and the points obtained by "sticking to beauty" can be exchanged for rewards to motivate users.
You can touch the screen to rotate the model, get a 360° visual view of your body from God's perspective, and modify your training plan at any time.
Home page
Show training plan
Present daily changes
Update body model
Redeem the prize
Feedback
Beauty community & Beauty Talent list
Users can post on the forum to communicate, refute rumors, learn the latest fitness concepts, etc., and can form a team with similar users to encourage each other and clock in. After becoming a beauty partner, users can check the score and medal ranking in the list.
In order to further test the usability of the product, I output the key interface in the form of pictures to simulate the user interface on the phone, and solicit their suggestions on functional details, process jump, interactive mode, visual presentation, etc.
Considering the diversity and inclusion of the design user group, the subjects of this test were 6 female college students, including six groups of "lean, normal, obese, regular exercise, occasional exercise, and never exercise".
The feedback from testers: Communication community
Share actively
Establish a team
Add friends
Ranking list
Functions Form correct cognition own body
+
Beauty advice
+
figure model
Beauty effect
visualization
+
Beauty community
changing process
appreciate different beauty
Simplified data entry
Design highlights The main part is the presentation of "form correct cognition" and "changing beauty effect". The biggest highlight lies in the realization of the analysis and dynamic capture of human body shape relying on video, scanning and other technologies, which greatly reduces the user's operation steps and solves the pain point: Each data update needs to be entered manually.And through the way of building the body model, so that users can see their own changes and status quo more intuitively.
The tester thinks that there may be some deviation in the modeling result, so the control interface with manual fine adjustment should be added. The testers suggest adding interactive sections to the ranking interface and group monitoring interface, such as thumb up, send flowers, send stars, etc. Testers thought this visual processing would help users better understand their appearance.
During the testing process, I explained the product positioning to the testers through application scenarios and functional descriptions, and guided them to think about more usage details.Modifications to these details will be the focus of the next iteration. Fortunately, almost all of the testers gave a high rating , saying that the overall design basically met the requirements and that they were willing to use the product for appearance management in the future.
02
ArĂ´me:Car smart fragrance machine How to effectively alleviate driving anxiety? Reduce the occurrence of "Road Rage"?
ArĂ´me is a car-mounted intelligent fragrance machine that can automatically recognize your current emotions and release the corresponding fragrance through AI expression recognition and voice recognition. Grop project/ User Research/ Information Architecture/User interface Design/Sketch/ Visual Design/Quantitative analysis
Duration Mar.2020-June 2020
Role in the product Team leader Product Manager User experience designer User interface designer Visual Design
"Hardware +APP" product
Functional project
Special scenario: inside the car
Elegant
Vigorous
Exquisite
Brainstorm
On the first stage, we had meetings on the Internet nearly everyday, trying to give more key words to this topic. We also discussed the characteristics and limitations of the product scenarios and who our target user is.
Traffic jam
Security
oleaginous choking
smell of cigarettes name-calling Angry Road Rage Fury full of petrol fumes full of petrol fumes Stink emotional instability Stress Need to communicate Worry stink of sweat Anxiety smell of cigarettes
Anxiety
work stress
Cause
Interference
limited space Car
time uncertainty
Desk Research What is road rage?
Psychologists believe that "road rage" is a kind of angry negative emotions, such as accelerated heart rate, shortness of breath and blood pulsation, etc. generated when the driver is stimulated by the external environment.
-- Review of research on Driver Road Rage by Deng Yuanchang
Studies have shown that smells can affect the amygdala and OFC to affect mood.
Human imaging studies have demonstrated that the amygdala and OFC are activated by unpleasant or pleasant odors, consistent with their functions in emotion.
-(Zald and Pardo, 1997; Royet et al., 2003; Small et al., 2003)
Anxiety
Degree of driving anxiety 34.78%
4.56% 1-2
40.56%
9.89%
5-6
User's solution
57.78%
10.12%
3-4
78.12%
7-8
9-10
Most people suffer from driving anxiety
52.24%
32.24% 8.89% chew listen to check gum music navigator
65.72%
chat
15.89%
spray just perfume wait
6
open the window
o
More than half said they soothe themselves wearing perfume
In-depth Questionnaires
In order to better understand users' use of car fragrance products, we conducted further in-depth research o basis of the preliminary questionnaire to analyze users' use of fragrance products, as well as the shortcomin products that users feel in their experience.
Road rage
Road rage
Pleasant smell
â&#x20AC;&#x153;
â&#x20AC;&#x153;
Based on the conclusion of the desk research that aroma can alleviate emotions, we tried to further explore to relieve users' driving anxiety through the preliminary questionnaire, and to explore users' intuitive feeling preferences for aroma.
off-gases off-odour
RAISE THE ROOF Irritable
life stress
Preliminary Questionnaire
Type preference
67.61%
49.30% 25.35%
30.99% 12.68%
Reason for not using
64.79% 32.39%
7.04%
oil perfume spray nonuse others
Most people prefer to use perfume, sweet atmosphere kind of product
7.04 Health hazard Taste of the single Uncontrollable
othe
Unknown composition and uncontrollable o intensity are the main problems
the ways gs and
6.97%
others
s by
on the ngs of
4%
ers
odor
Conpetitive Product Analysis
According to consumers' needs to automatically alleviate anxiety and anger during driving through pleasant smells, we selected 9 products from the three dimensions of "fragrance characteristics, hardware intelligence, and whether they can relieve anxiety", and Detailed analysis of the 5 smartest models.
Sensor Wake
Form design
Hardware Design Fitted size
Multiple scenarios
Easy to carry
Functions of App Design
Technical Color Analog difficulty expression emotion
Manual blending
Display mode
Duration control
History record
Intelligent evaluation
Secent Machina
Insights of Research
Insight 1
Odor can affect people's mood, and to a certain extent can alleviate people's driving anxiety.
Cyrano Moodo Rena
FROM: Strong function
Reanalysis
"Users can choose to play in fragrance mode or freely deploy fragrance combinations through mobile terminal applications, adjust fragrance concentration and duration, and set fragrance alarms."
"Moodo is the only fragrance machine that allows you to customize your exclusive scent according to your life taste, mood, and lifestyle"
"Users can use Cyrano fragrance machine and mobile phone APP oNotes to select the scent concentration and time in different scenarios, and can also customize an exclusive scent diary and share it with friends"
to: Weaker function
Comparison of design perfection of three high-scoring competitive products private customization UI design
Insight 2
Singleness, unclear ingredients and uncontrollable smell reduce users' desire to buy.
Price
Mixed aroma
1 2
Time setting Rena
Smart adjustment 3 4
5
Multi-scene use Moodo
Design opportunity
Cyrano
Insight 3
Users have demand for personalized, customized, and emotionally effective products.
Ideation
If our products cannot capture emotions in time and personalize the negative emotions of users in driving, it will be difficult to have competitiveness and product benefits.
Ensure driving safety
adjustable
personalized recommendation result
voice control
Show visualized data
Custom- concise ization
FEELING
Function one-key trigger
Reduce learning costs
Relieve driving anxiety
User Characteristics
Population attributes Age: 25-35 years old City level: first- and second-tier cities
Life stage: the rise of the workplace
Information Architecture
Sho
We could define the main functions of the product to meet the needs of users :
Application Function
Hardware Function
Recognize emotions
CAPTURE
Analyze the weather Mark your favorite fragrance
PERSONALIZED
ADJUSTMENT
Record fragrance changes Margin tracking
LOCUS
Customize the aroma ratio
Color change of ambient light Adjust concentration
l te
Record mood changes
Custom finished perfume ADJUSTMENT
Self-named fragrance type
Freely switch fragrance Advantage function
Set the interval time Auxiliary function
Consumption power Monthly income above 1.5w
Have a private car
B
Pursue a quality life
r
Verification Experiment
——Experiment on the relationship between the amount of essential oil and the fragrance retention time
Media habits
In order to obtain the accurate product capacity and the interval of changing fragrances, and to have a more intuitive and profound experience of the diffusion of essential oils, we selected 5 best-selling fragrance products and tested the duration and retention of fragrance in the same closed room time. The testers are 6 users who are more sensitive to smell, and the average value is taken as the experimental result through 3 repeated experiments.
Short video
Pictures and text Live broadcast
opping preferences Commodity tone: elegance, quality, youth
Commodity categories: light luxury goods, new echnology products
MUJI Ultrasonic Aroma Diffuser 1 drop of essential oil
Afu AFU-XM-001 sleep treasure essential oil aromatherapy instrument 1 drop of essential oil
KOMEITO aroma diffuser humidifier 1 drop of essential oil
View recommendations search for the keyword
1 drop of essential oil
Mi Eco Life HL Aroma Diffuser
1 drop of essential oil
1 drop + 100ml water
1 drop + 100ml water
1 drop + 100ml water
1 drop + 100ml water
1 drop + 100ml water
16㎡ airtight room
16㎡ airtight room
16㎡ airtight room
16㎡ airtight room
16㎡ airtight room
The smell is obvious after about 6 minutes
The smell is obvious after about 3 minutes
The smell is obvious after about 10 minutes
The smell is obvious after about 15 minutes
The smell is obvious after about 8 minutes
Hold the incense for 12 min after closing
Hold the incense for 17 min after closing
Hold the incense for 8 min after closing
Hold the incense for 6 min after closing
Hold the incense for 10 min after closing
Browsing habits Browse without purpose
Yunmi music aroma diffuser
Conclusion 1: Conclusion 2:
Divergence time: 3-15 minutes, when the single essential oil is anhydrous, the average value is within 5 minutes.
Persistence time: 6-17 minutes, the average value is 15 minutes when the single essential oil is dry.
Design guidance
Single essential oil: 5 minutes evaporation time Single essential oil: with fragrance every 15 minutes
So how to quantify emotions?
AI Facial Expression Recognition can do it! transmission
User face capture
Hardware: camera Read micro expression changes
Emotional change is a very importan very important way of expressing em sensations. At the same time, these fi
Divide the face into b according to different
distinguish
AI micro expression recognition
Micro-expression 12 division
Transform Comparison Extraction of feature vector
Filter with classifier
Superposition of coefficients
statistics judgment Percentage ranking
Catch the change
Related
Confirm the main emotion
match Match with perfume library
Recognizing and judging emotions through changes in facial microexpression can reflect the main emotional representation of an individual to a large extent. In this way, understanding the individual's psychological state has practical significance for alleviating and comforting emotions.
[1] Zhang Yanliang, Lu Bing, Jiang Hanxiao, Hong Xiaopeng, Zhao Guoying, Zhang Weita
nt way of presenting the mental state as a subjective manifestation of the individual's mental state. Facial expression is a motions. Humans' judgment of the five senses, vision, hearing, smell, taste, and touch, are inseparable from direct facial five senses can also affect facial expression changes.
Statistics of influence coefficient
blocks t areas Taking the entire face image as the research object, it is divided into 4 Ă&#x2014; 3 area blocks that are mutually folded. Extract local spatiotemporal pattern features on each region block, and then use the concatenated features as the feature vector of the entire image.
1- Confusion matrix of eye area
Mouth 2- Confusion matrix for the cheek area
Finally, the statistical data of the feature vector is input into the classifier to realize the classification and comparison of micro expressions.
Extract the feature vector of the face
Analysis of effective eigenvectors
Eye
Cheek
3- Confusion matrix of the mouth area
4- Confusion matrix of nose area
Converting images into calculated data 4- Confusion matrix of the chin area
Nose Chin
Happy 0.12 0.25 0.27 0.22 0.14
The influence coefficient of each part's micro-expression on emotion recognition Disgust Surprise
Sad
Fear
Angry
Others
0.08
0.02
0.03
0.36
0.36
0.52
0.04
0.20
0.00
0.20
0.31 0.05 0.08
0.24 0.16 0.08
0.24 0.44
0.04 0.01 0.00 0.03
0.10 0.05 0.01 0.04
0.36 0.41 0.36 0.28
Facial Action Coding System (FACS) designated by American psychologists Ekman and Friesen for objective human facial expression recognition. The system defines 46 Action Units (AUs), of which 32 AUs are related to facial muscle actions. Each AUs describes a specific action pattern of a local muscle group of the face. The confusion matrix of the classification accuracy of each local key area for each micro-expression category. The high recognition accuracy of a certain type of micro-expression in a certain area means that the probability of this type of microexpression occurring in the area is high, and the two have a high correlation Degree, that is, when the emotional fluctuations higher than the threshold are selected, the corresponding influence coefficient value can be obtained through the correlation degree, and the "sum" is the final percentage value of the emotion.
Summary of sentiment percentage
ao. Research on the analysis method of the correlation between micro-expression categories and regions [J/OL]. Computer Engineering and Applications: 1-8 [2020-07-01 ]
The maximum is the main emotion
So how to quantify emotions?
PAD Voice Emotion Recognition can do it! Overall analysis
Capture voice intonation
Characteristic
Analysis of relevant data
Multi-feature fusion
Normalization of coefficients
Confirm the main emotion
PAD three-dim emotional m
Obtain the final test value
Positioning
Compare with forecast range
1. The captured short-term energy map is matched with the standard map for similarity:
Three feature extraction
2. The captured short-term energy average value is compared with the standard average energy value:
Weights
Judgment
Analysis of shortterm energy
Extract voice features
calculation Statistics
Hardware: phone
Match Match with perfume library
Joy, disgust, anger: higher voice, larger voice amplitude, larger average energy value; Sadness: The voice is low, the sound amplitude is small, and the average energy value is low, slightly higher than the average energy of sadness; the difference between emotions such as surprise and fear is not very obvious. Conclusion: Short-term average energy can be used as one of the emotional judgment factors of sadness, calmness, joy, and disgust
Emotional experience ca PAD three-dimensional e more intuitively, the mod
in conclusion: Compared with the d components of emotio value of each basic emo emotional composition
[1] Chen Yiling, Cheng Yanfen, Chen Xianqiao, Wang Hongxia, Li Chao. Voice emotion recognition in
re
mensional model
MFCC
SVR1
P1、A1、D1
Person1
Ignition position information
SVR3
P3、A3、D3
Person3
Time ignition sequence
SVR2
P2、A2、D2
Multi-feature fusion in PAD threedimensional emotional model
Person2
Normalized
PAD test value
P stands for Pleasure-displeasure
Express the positive and negative characteristics of an individual's emotional state, that is, the degree of positive or negative emotion, the degree of like or dislike, this dimension reflects the essence of emotion;
A stands for Arousal-non arousal
Indicates the individual's neurophysiological activation level, alertness, and the activation degree of the body's energy associated with the emotional state;
Weighted fusion calculation
PAD final test value
Range of judgment
Emotion type Happy Range
P A D
0.4~0.53
0.67~0.73
Sad
Scared
Grieve
Angry
-0.35~-0.2 -0.32~-0.2 -0.4~-0.27 -0.88~-0.8 -0.2~-0.5
0.57~0.63 -0.41~-0.31 0.62~0.7
0.17~0.3 -0.37~-0.24 -0.12~-0.01 -0.4~-0.28
Distribution range of PAD test values of 6 kinds of emotions
0.14~0.2
Mild
-0.1~0.1
-0.06~0.02 -0.2~0.01
The spatial distribution map of PAD three-dimensional emotion
On the basis of improving the recognition effect of basic emotion types, the recognition results are expressed as coordinate points in the PAD three-dimensional emotion space, and the quantification method is used to reveal the various emotion positioning and connections in the emotion space, and the visualized space expression is used to show the voice emotion state more delicately constitute.
D stands for Dominance-submissiveness
Represents the individual's state of control over the situation and others. Control and influence over others and the external environment mainly refers to the degree of subjective control of an individual's emotional state, which is used to distinguish whether the emotional state is caused by the individual subjectively or produced by the impact of the objective environment.
can be evaluated from the following three dimensions: evaluation, potency, and activity. Based on this, there is a emotional model, through the establishment of a dimensional observation model to quantify the emotional index del believes that "emotion has three dimensions: pleasure, activation and dominance.
discrete emotion description model, this model pays more attention to the expression of the internal ons. By calculating the distance between the PAD value of the predicted emotion speech and the PAD scale otion type, the emotional state of the emotional speech to be tested can be determined and Analyze its inner n.
n PAD three-dimensional emotional space[J]. Journal of Harbin Institute of Technology, 2018, 50(11): 160-166.
Analyze the three values of "PAD" obtained from the actual sound segment, find the corresponding interval range in the "6 emotion PAD test value distribution range", and find the range of the three values, that is, the main emotion of the sound segment corresponds to Range. You can also find the emotional space position of the tested segment PAD in the three-dimensional space through the PAD three-dimensional emotional space distribution map.
3D Model & Elements
User Experience
Test process and arrang
Essential oil storage area
Usually, 6 users can find 85% of usab prototype testing. Three test tasks a
TASK 1
Essential oil mixing zone
Adjust the fragrance intensity and set the duration
Bu bu
Steps of operationďź&#x161;
Ste
Essential oil atomization area Adopt two-fluid cyclone cold atomization technology & microporous cyclone atomization technology
Battery layer Rotate & capture layer
Practical Experiment of Arduino
1.Drag 1-3 favorite fragrances from the Shangge list to the blending disc 2.Manual sliding, the ratio of blending and selecting fragrance is 2:1:1
3.Slide the time up and down, set the fragrance time to 15 minutes 4.Slide the concentration slider until it is light
1 s o
2 e e
3 c a t
e Test
gement
bility problems. The team invited 6 target users for are scheduled as follows:
TASK 2
uy empty fragrances and uy recommended fragrances
eps of operationďź&#x161;
1.Switch the tabbar to the store page and slide to "my oil"
2.Click the plus button to buy empty Shangge, add one for each
3.In the recommendation column at the bottom, buy any recommended incense to the shopping cart
TASK 3
Name the current fragrance, and mark the fragrance
Evaluation of results
We use the prototype for usability testing to observe and discover the questions and feedback raised by users in the process of completing tasks.
Elapsed time
TASK 2 TASK 3
Tester 1
Tester 2
Tester 3
24
26
26
12
14
10
11
13
8
Clear information on the interface Fluency of operation
Simple & beautiful of interface
Meet functional requirements Overall satisfaction
2.Read the information at the top of the page 3.Click the red heart button on the page to collect the fragrance 4.Click the page switch to close the current incense
Average time/s 13
25.3 9.7
Tester 1
Tester 2
Tester 3
The average score
5
5
5
5
4 4 3 4
6 experience officers
Interface Problem
Too many colors, lack of visual center Not uniform, need to adjust the ratio Part of the text is poorly readable Small hot zone, easy to touch by mistake
Table 2: User satisfaction score sheet
1.Adjust the tabbar to the home page
Through the preliminary evaluation of the product usability test, two parts are summarized:
Table 1: User task test completion time result
TASK 1
Steps of operationďź&#x161;
Evaluation of results
5 4 4 5
3 4 3 4
62 minutes
4 4
3.3 4.3
Functional Problem
Partial settings do not meet usage habits Hidden features are difficult for users to find Missing purchased order detail page Partially inconsistent with user psychology
Iterative Prototype
We have carried out three wireframe iterations to continuously optimize the information priority and function structure, and the function page strives to be concise and easy to use, reducing the learning cost of users.
TASK 1
Problem statistics Too many colors
TASK 2
Problem statistics The distinction is not obvious.
Low-fidelity Prototype
TASK 3
Problem statistics Visual contrast is not obvious
Login page
Bluetooth link page
Mall page
Essential oil details page
Home page default state
Home page pull up
Personalized recommendation page
Record page of histo fragrance and mood
High Fidelity
status
orical d
Scent control page
User Feedback
ďź&#x2C6;4.3ďź&#x2030;
1. "The interface style of the mall may not be
suitable for the expression of new mimicry."
2. "It may be possible to add SMART HOME
remote control function."
3. "The interactive mode of hardware can
continue to be discussed and deepened."
Personal homepage
Interactive animation
Demo video
If you are interested in more design details, please scan the QR code to view
03
Car-Rot:Design of vehicle OS (HMI) How to help online ride-hailing drivers solve a series of problems caused by unfamiliar road sections? This is a “car-car interconnection” weak social product based on on-board systems. The core is to realize “regional sharing”. Online ride-hailing drivers use information exchange and mutual assistance to help drivers find hot spots for receiving orders, warn of accident road sections in advance, share suitable lunch spots, and provide a platform for complaints during leisure time. By rationally allocating resources, reducing the vacancy rate, increasing the income of drivers, and improving the driving experience of users. Grop project/ User Research/ Interface Information Architecture/HIM Design/ Visual Design/Low-fidelity design
Duration Feb.2020-May.2020
Role in the product Product Manager User experience designer User interface designer Visual Design
Background
China Academy of Information and Communications Technology pointed out that the construction of 5G will further promote technological innovation and infrastructure construction such as data centers, artificial intelligence, and the Internet of Things.
V2N vehical to network
V2P vehical to pedestrian
V2V vehical to vehical
V2P vehical to pedestrian
V2I vehical to infrastruture
The connection of everything becomes reality.
Li Meng, director of industry research at JD Digital Technology Research Institute, believes that the technologies involved in the new infrastructure are linked and coordinated with each other. Artificial intelligence will provide a steady stream of impetus to reduce costs and increase efficiency, refactor the chain, and expand scenarios.
Analysis of PEST model P
1."The Twelfth Five-Year Development Plan of the Internet of Things" lists transportation as a key area 2.The central and local governments have repeatedly issued policies to support the development of intelligent transportation
S
1.The information overload of the onboard interactive screen has reached the development bottleneck 2.Migration of user demand for social software
E
1.Consumer demand in China is still strong. From 2010 to 2017, 31% of global household consumption growth came from China. 2.The new trend in 2020 is that many consumers will choose local brands , especially high-end digital products.
T
1.In 2020, 5G base stations will exceed 550,000, covering all cities 2.The transportation Internet of Things is growing fast and has huge potential. It is predicted that the scale of modules will exceed 100 million in 2022
Ideation
Product Positioning
In-Vehicle Infotainment
-has become an indispensable driving assistant for people Locomotive system
Targeted person
Online ride-hailing drivers
-spend more time in the car every day
V2V vehicle to vehicle
Solution
"Regional Sharing"
-Automatic voice recognition/gesture interaction/sharing information
car user
Merchant car Road conditions
Passersby mobile phone
Persona
A
Fan Liu , 32 , Male Part-time online ride-hailing driver
I am a programmer.I work as a part-time driver after get off work, but I always pick up passengers to places I don’t know well. I often fail to notice in some places that are easy to violate regulations. I am fined if I am not careful. Can anyone help me?
Storyboard of Sharing ①
Encountered in a traffic jam and fell into a state of irritability
④
Interactive state 1: pop-up barrage
B
②
Suddenly received a music bubble-sharing from a driver in a traffic jam
⑤
Interactive state 2: Feel good, and chat with the other driver
John , 48 , Male Full-time ride-hailing driver
I am a professional driver and have been driving for more than 20 years, but I often cannot find cheap and good restaurants to eat in unfamiliar areas. I am willing to share emergency road conditions with my colleagues. I hope that sharing with each other can save time and finish more deals.
③
Open bubbles to listen to songs
⑥
Say goodbye happily, drive away when roads pass
Experience Map of Driving Scenerio High Point
Emotions
Before driving
Encounter traffic jam Avoid congested roads in advance
Plan
Order not received
Pain Point
Feelings
Discription Opportunity
Drive into an unfamiliar are Get a reply
communicate
Road conditions
Long wait
Expect & busy
Before the work starts, the driver will figure out the specific number of orders received today, and plan the driving route and area.
1.Mobile phone and in-vehicle system cooperate to quickly locate and understand road conditions 2.Multi-vehicle cooperative communication
Anxiety & irritability
Encountered long-term traffic jams, endless waiting and doing nothing make the driver feel irritated. A little bit of friction and unhappiness will cause the driver's emotional outburst and cause road rage.
1.Real-time update of road conditions 2.Car-to-car communication 3.Share mood/music
Send for help
Where can I have a delicious lunch nearby?
Can I park here? Will it be fined?
Nervous & depressed & angry
Unintentionally enters an unfamiliar section of the road indirectl find the exact pick-up and drop-off location, feels hungry but do eat cheap and delicious lunch/dinner, and does not know wheth and cause violation fines
1.Send help/inquiry information 2.Receive voice messages 3.Receive shared content 4.Promptly warn of entering the road section with 5.Mark places that are easily violated
Stakeholder Map Drive into a familiar area
ea
Help other drivers
Mark the section of the accident
Road conditions
l
tly, the driver cannot oes not know where to her it is possible to stop
frequent violation
How to deal with a vehicle breakdown quickly?
Peace of mind & happy
After a temporary breakdown of the car, the driver sends a message to the surrounding vehicles, and other drivers can provide corresponding assistance, or avoid the accident/congested road in time.
1.Real-time update of driving status 2.Vehicle safety alert 3.Build a timely mutual assistance platform for drivers 4.Parking space reservation 5.Parking assist
After analyzing the user experience map, we try to sort out the stakeholders of the product and divide them into core stakeholders and secondary stakeholders. Through multi-dimensional exploration, we try to introduce subsequent business development thinking in the functional architecture and interface performance.
Automobile manufacturers
Social sharing platform
Other drivers
Marketing partner
Driver
Car-Rot
Advertiser
Distribution channels
Road infrastructure
First-level stakeholders:
Big data
Competing customer
Raw material supplier
Drivers, marketing partners, distribution channels, advertisers
Secondary stakeholders:
consumer
Other vehicle drivers, road infrastructure; social sharing platforms, car manufacturers; big data support platforms, raw material suppliers; competing customers, consumers
Functional architecture
By sorting out the user experience and touch points, we have classified the user's driving goals and corresponding design functions, so that the architecture is more consistent with the user's mental model, and the product functions are more complete, making the product easier to use.
SHARE share radio
share music
sharing page
select music select rage filter
send
share music
interaction page music info
bullet screen
play kit
online number
send comment
Car-Rot CHAT
share games
static
receive music
floating card
music info driver info
traffic jams interaction
personal info select range
choose cars
accidence add friends
choose drivers dirver info
add tag
thumbs up
ASR&OCR
chat space
InfoRelation
latest notice
dynamic
send messages
recommen -dation
NOTICE
add friends
group messages
system pop-up overtaking
autosend request receiving feedback 3D map thanks words
merge lane
personal page
basic info medals tags wall
ranking list
Additional note: some functions rely on the hardware and will not be displ
Function classification
ME personal info
3d model choose feature
choose gesture
operation display
layed temporarily
FREE FUNCTION
driver licence
VIP FUNCTION
Information interconnection
Not timely
Collection interconnection
timely
Signal reminder
Information interconnection
Not timely
Parking reservation
communication
Not timely
Traffic jam communication
timely
Warning reminder
communication
Not timely
Telecommunication
Not timely Sharing of road conditions
timely
timely
switch driver
hardware preference
How to combine function with commercial promotion?
Analysis of business maps Key Activities
a) The fast-growing smart car industry b) Unique interactive system and the best user experience interface, suitable for personal vehicles c) Funds d) R&D/design talents
Advance request
Not timely
Violation reminder
timely
Value Propositions
a) Change the way of traditional in-vehicle interactive interface b) Solve the information overload caused by the trend of traditional large screens
Fleet travel
Letter for help
c) Break through the communication barriers between vehicles when traveling d) Maximize to meet the new needs of vehicle owners for convenient communication and user experience when driving
Customer Relationships
Users enter through the page installed on their vehicle system and enjoy the provided functions
Customer Segments
a)toC-based: personal car owners b)toB as a supplement: vehicle brand dealers + corporate vehicle customers (late stage)
a) Automobile brand manufacturers b) Traffic Administration c) Data/resource integration vendors d) Investor
a) Product development/release costs b) Product maintenance/innovation costs c) Strategic cooperation with vehicle brands d) Promotion marketing/operation
Route memory
How does our service design gain, deliver and create value?
Key Partners
Cost Structure
Not timely
Revenue Streams
Key Resources
a) The fast-growing smart car industry b) Unique interactive system and the best user experience interface, suitable for personal vehicles c) Funds d) R&D/design talents
Channels
a) Basics: subscription revenue for advanced features b) Mid-to-late stage: advertising revenue from recommended bidding
1)Provide open source, fully cooperate with vehicle brands, and choose to install when users buy a car/after purchase 2)After the brand experience store arrives, understand the product and install it
Reference for HMI framework
In order to improve the efficiency of traditional car-machine interactive tapping and optimize for gestures, the introduction of multi-point interactive touch will facilitate interactive upgrades, while facilitating driver operations, and improving driving safety. Single touch
Two-point touch
Double tap with knuckles
Custom gestures
Sketch Prototype SHARE
2
【Shrink/hide】
Swipe left and right with one hand, you can easily shrink/hide the floating window of Car-Rot in the interactive area at any time.
【Adjustment
Two-finger opening/closing, can control the range of vehicle interconnection.
【Turn on】
Tap the knuckle twice on the screen, the main interface will automatically pop up.
【Share instantly】
Draw " √ " to directly share the current interface music/ collection and other content, and jump directly to the sharing interface.
Send music to share: Determine the sending range by selecting a radius
Music thems
COMMUNICATE
Reference for HMI framework
The interface design of the product is based on Tesla's on-board central control screen. The "communication panel" is built in the functional interaction area through a pop-up window. The Car-Rot icon is suspended on the edge of the screen in the functional interaction area and is movable.The layout of the pop-up windows is arranged in a grid pattern to meet the different screen needs of various car models. Vehicle status and vehicle control
Chat interface: Users can select a range to receive chat messages from nearby
Recom recogn
Sending request: the user sends a request for overtaking and merging
Reque for con
Functional interaction area
Bottom function control area
c sharing: users can comment on selves
Sharing
mmendation: Automatically nize keywords based on voice
est for consent: received request nsent to overtake and merge
Sharing
Communicating
04
Depression Museum
Can a one-on-one mutual assistance group play a positive role in the treatment of depression?
Assistant
1
Prophase patients
Listen & Accompany
2
Stable patients
The project conducts long-term observation of patients with depression in the "early stage + stable stage" with similar backgrounds, and preliminarily judges changes in emotional state through daily emotional pictures and topic exchanges sent by testers. Guide testers to develop the habit of discovering the good things in life and actively sharing them. Explore the effect of mutual aid groups on the treatment of depression. Group project/ Desk Research/Key Person Research/Experimental observation record
Record and share
the beautiful things in life
Duration Nov.2020-Feb.2021
Role in the product Product manager User experience designer Service designer Assistant for evaluation experiment
Listen & accompany
Focus on the
e depression group
Is teamwork useful for antidepression? Experimental research
User experience and service design
BACKGROUND
DESKTOP RESEARCH
the world's biggest burden disease by 2020
The question of whether depression is a mental illness or a physical illness has not been settled in academic. I conductes a desktop research to figure out the principle of the depression and the mechanism of drugs. The depression was triggered by the low concentration of 5-hydroxytryptamine and Norepinephrine and the drug was to replenish hormones that the body is missing.
Current situation of depression
2/3
of the patients had suicidal thoughts
What is the principles of depression
340 million patients worldwide
7%
of patients receive treatment
1/10
of people suffer from depression
I am not alone. As the world's biggest burden disease by 2020, depression put 340 million patients worldwide in pain. The program was aimed to help the depressed abate the pain through a communication platform.
5-hydroxytryptamine
Anxiety depression
Norepinephrine
NE
Block depression NE
https://www.ipsos.com/en-ca/four-ten-40canadians-intimidated-working-out-gym
5-HT
emotional blunting
5-HT
supersensitive
emotional stability
depression anxiety
α 1 receptor
wokeness
β receptor
anti-depression
α 2 receptor
α 1 receptor α 2 receptor β receptor
cognitive improvement
drowsiness
cognitive decline
emotional distress
RESEARCH
We concluded the need
320 min 10 participant
To fully experience the life of the depressed, we initiated an interview in the outpatient of Beijing Anding mental hospital The focus of the interview was the self-awareness of the patients towards the depression and feelings of the treatment they got
ds of the depressed into four stages
ts
s
.
Phase 1
Phase 2
Phase 3
Phase 4
Patients typically experience depression for three to four years before an outbreak. Users usually don't ask for help and body repairs itself actively.
If Negative emotions left unresolved for a long time, it will turn into depression, with physiological hormones unable to return to normal levels.
Medicine treatment and psychological consultation stablize the emotion and give patients the space to think about them self.
Patients gradually recover from depression when getting enough understanding and help, and patient will accept themselves.
Accumulate
Outbreak
Fading
accommodate the medication Social barriers
Outburst
negative emotionpiled up
No treatment
Target users They may...
Social barriers negative emotionpiled up fall into self-doubt easily anxious
Stable
drug side effect Self-reflection build up intimacy
high recurrent risk
Drug therapy Psychotherapy Question 1:
What are the real needs of patients in the early stages of depression? Question 2:
What kind of help can the platform provide?
CONCLUSION
Relationship of the depressed
The needs of the depressed were very complex, We sorted into 4 stages. Patients at different stages had different need accordingly. For example. patient in outbreak stage relied on medicines to stablize their mood so that they had space to self-reflect. The patient in fading stage needed mental supporting, a people to listen and empathize.
Ideal Relation Map
Key roles and professions
I try to connect the relationship between the characters, explore the abilities of different roles, and the help that people of different professions can provide to the target users. And came up with the idea of building a mutual assistance platform.
Ex p
Po s er
iti
ie
nc e
2. People overcame the illness had strong will to share People overcame the illness had strong will to share their fighting experience and shown desire to help others who were still in pain. They fell a sense of pleasure and accompliment when saving others. 3.Paitients did not have a regular doctor. Everytime was a new story, the doctor did not know the condition of the patient and had to built relationship again which was not effective for the patient.
ar
Inner Relationship
Breakthrough point
1.Paitients at earlier stage had fears but were neglected They usually had experienced depressed emotions about 3 or 4 years before they went to a doctor, they were few ways for them to consult and talk to. They had fear and doubts toward the treatment and the situation they faced.
sh
ow Gr
fe e
db ac
in
k
g
ce
en
ri pe
x pe
u ing
ve
1. Co 2. Re 3. pr 4. Ad
tal
n Me
rt
po
p Su
psychological consultant
1. Mental support 2. Listen and empathize 3. Help to seld-expeloration 4. Adjust treatment 5.Condition judgment
Outer Relationship
Psychiatrist
ondition judgment egularly visit rescribe medicine djust treatment
k
c ba ed
e ef itiv
s Po
ro
p Ap
e
stm dju
ea iat r p
nt
s ce n ie
er
p Ex
g
in
r ha
a db
fee e v ti
si Po
ck
Patient in ealier stage
IDEATION
Conduct experimental evaluation
The general idea was to create a group including a cured patient and a patient at earlier stage and they both had similiar experience like divorse, school violence, etc,. The patients could be resonated and is easier to build trust with the cured. Besides, that we also provided a mental consultant and a psyciatrist in the relationship to supervise and provide stable, long-term and proffessional support.
TIME
TOPICS
From 12/ 2020 to 01 2021
Testers can talk about anything
Match and build WeChat group patient in ealier stage + cured patient + assistant
Publish recruitment information on zhihu and WeChat platforms
FORM
RECRUITING METHODS
1. Unable to contol emotion 2. Lost interests to everything 3. Shame to talk the illness 4. Lack knowlegede of depression
e ar
Sh pe ex rie n
tio es gg su
ke n ea r
Prophase patients
1
Pour out the mood Share experiences
n ke
H
r ea
d an
1.Share experience with paitient 2.Listen and empathize 3.Mental support 4.Give advice on the treatment
Assistant
H
e nc
e ic
v Ad
Cured Patients
2
Stable patients
RECORD OF EXPERIMENTS
Discover the effects of communication on emotions
1
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01
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08
20
20
/ 11
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/ 11
0 0 02 02 /2 1/2 1 /1 /1 15 16
0 0 0 0 0 0 02 02 02 02 02 02 /2 1/2 /2 /2 /2 1/2 1 1 1 1 /1 /1 /1 /1 /1 /1 18 19 20 22 25 28
0 0 0 02 02 02 /2 /2 1/2 2 2 /1 /1 /1 03 01 02
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Emotional pictures
The characters
2
Emotional pictures
a prophase patient
a stable patient The point of help
Share life moments and get to know each other
Assistants
Stable patients
Observed state
1. Stable patients have more positive emotions than negative emotions
The emotional line
Prophase patient
Provide topic guidance
1. Patients with early stage mood swings are greater
10 4
testers
successes
5 1
groups
failures
Prevent suicidal ideation in the previous patients Strongly intervene 2. The mood of stable patient was affected by the previous patients
2.Disclosure of suicidal tendencies
Improve safety
More professional assistance and constructive advice are needed
Regular communication, normal mood
Observed
Persuade patients, atmosphe Liven things
3. Stable patients begin to adjust themselves
3.Prophase patients gradually tell true stories and emotions
Reduce failure rate
The match needs to be refined and improved
THE OPTIMIZATION OF SERVICE DESIGN Establish multi-faceted connections 20
0 0 0 0 0 0 0 0 02 02 02 02 02 02 02 02 0 /2 2/2 /2 /2 /2 2/2 /2 /2 2/2 2 2 2 2 2 2 /1 8/1 /1 /1 /1 /1 /1 /1 /1 17 1 19 21 23 25 27 15 16
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31
20
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Establishing a long-term relationship with users so that patients can find a sense of belonging on the platform is the next stage's main goal.The first around of reaserch gave us a general view and exposed a lot of problems with the platform. For reasons of limited timeďź&#x152;we have not conducted further investigation so far. However, we already have a direction to go. And, we will optimize the platform in the futher. Cured patients become caregivers
1
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e two active ere up
Patients take the initiative to discover the good things in their lives
Observed state
4. Early patients get better mood changes 5. Prophase patients begin to habitually observe the beauty of life
Status monitoring
Medical wearable/measuring device support is required
web App
Assistant
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Psychiatrist
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App
web App
Assistant
Consaltant
Consaltant
Outbreak 1
web
consult
Assistant
Patients at earlier statge
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Buy medicine
App
Patients need more care from family and friends.
Accumulate
web
diagnosis
Fading 2
Cured patients
Assistant
Psychiatrist
Stable
Consaltant
Family
01:Garden Sketching
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Other Projects If you are willing to learn more, please click on the following link:
https://issuu.com/liaozhixin.portfolio/docs
ďź&#x2C6;Contains a complete UX portfolio and an architecture portfolioďź&#x2030;
Here mainly shows some content about design experience, including sketches, oil paintings, architectural projects, etc. The past 5 years of undergraduate career has brought me a lot of design thinking, and at the same time, it has also cultivated my basic aesthetic and art skills. In addition, I also participated in the studio to discuss affordable design. And used free time to successfully launch a tool product.
Duration 2018-2020
Experience 01:Garden Sketching 02:Architectural design 03:Painting Works
The Southern Internship Graduation project: "Design of Rehabilitation Cognitive Center" Art Class: Discrimination of Color
02:Architectural design
03:Painting Works
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UI design
THANKS
Contact me
+86 18401691601 liaozhixin2021@163.com
user experience design
interactive design
Thank you for your reading!
