Library Handbook
Library Services 2013/14 Find us online at: http://library.ncl-coll.ac.uk
Contents Welcome
Page 3
Main Library
Page 4
Sandyford Study Centre
Page 5
Library Catalogue Online
Page 6
e-Library
Page 6
Accessibility Resources
Page 7
ESOL Collection
Page 7
HE Study Room
Page 8
Stationery Shop
Page 8
IT Suites
Page 9
Frequently Asked Questions 1. How do I find the books and other resources I need for my studies?
Page 10
2. How many items can I borrow?
Page 10
3. How long can I borrow items for?
Page 11
4. What happens if my books and other items are late?
Page 11
5. What should I do if I have items to return, but the Library is closed or I can’t come into College?
Page 12
6. How do I log on to a College PC and/or NCG Online?
Page 13
Help Us To Help You
Page 14
How To Contact The Library
Page 16
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Welcome to Newcastle College Library Services Your Library Service is here to support you through your studies and we aim to provide the resources and facilities that you need to help you learn. Details of opening hours and services available at all of our libraries are contained within this booklet. We provide access to a wide range of resources including books, magazines and journals, CDs, DVDs and electronic information sources. Computing and printing facilities are also on hand for student use in all of our branches, along with advice on finding suitable resources, stationery and assignment binding. All the library staff will be happy to help you, so please just ask if you need any assistance.
Helen Ashton Head of Library Services
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Our Branches
Main Library Tel: (0191) 200 4020 Our Main Library, at the heart of the Rye Hill Campus, supports most of the courses that are taught at Newcastle College. Facilities include:
Course texts, magazines and journals CDs and DVDs Fiction and leisure reading Networked computers available for drop-in use Laptops to borrow for up to 2 hours Wi-fi access Group study space Individual study carrels Stationery for sale Photocopying Black and white or colour printing Assignment binding Study advice and information
Term Time Opening Hours Monday Tuesday Wednesday Thursday Friday
8.45am 8.45am 9.00am 8.45am 8.45am
– 7.00pm – 7.00pm – 7.00pm – 7.00pm – 4.00pm
(Opening hours may vary during College vacations. Please phone for details or refer to notices in the Library.)
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Sandyford Study Centre Tel: (0191) 200 4764 Sandyford Study Centre is our satellite branch for students studying Higher Education courses at the Sandyford building, near Newcastle Civic Centre.
Facilities include:
Course texts Networked computers available for drop-in use Study space Printing Photocopying Wi-fi access Assignment binding Study advice and information
Term Time Opening Hours Monday Tuesday Wednesday Thursday Friday
10.00am 10.00am 10.00am 10.00am 10.00am
– 7.00pm – 7.00pm – 7.00pm – 7.00pm – 4.00pm
(Opening hours may vary during College vacations. Please phone for details or refer to notices in the Library.)
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Library Online
Library Catalogue You can search for Newcastle College Library resources, place reservations and renew items 24/7 by using the Library Catalogue link on NCG Online, or by logging on at http://library.ncl-coll.ac.uk. Your Username to log on to the Catalogue is the letter ‘s’ (lowercase, not a capital letter) followed by the Person Code number on your Newcastle College Student ID Card. The Password for returning students is ‘12345’ (unless you have already updated it). New students, who have never studied at Newcastle College before, should leave the Password box blank when they first log on. You’ll then be prompted to set a Password for yourself. Please let us know if you change your home or email address, or your mobile phone number; so we can get in touch with you about Reservations you’ve placed, or to remind you when you need to renew your loans.
E-library e-library gives you immediate, full-text access to tens of thousands of peer-reviewed, high quality journal articles and e-books for your research. Access e-library through the Library Services pages on NCG Online at http://ncgonline.ncl-coll.ac.uk. If you are asked to log on to any of the resources, your Username is ‘s’ followed by your student ID number, your Password is the same one that you use to log on to a College PC or NCG Online.
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Other Facilities
Accessibility Resources We have a range of assistive technology and equipment such as wrist-rests, tracker balls, keyboards with large keys, height adjustable tables and a text enlarger. Some PCs have specialist SupaNOVA, ZoomText and Read & Write Gold software installed.
ESOL Collection We have resources for international students who are learning English containing exam practice, grammar and vocabulary text books; and graded reading material.
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HE Study Room Beside the entrance to the Main Library is a designated quiet study area for those students on Level 4, 5 and 6 courses, including Foundation Degrees and Honours Degrees.
Stationery Shop Most Library branches have a range of stationery items available to buy, including pens, pencils, rulers and rubbers; notepads, folders and files; plus CD-Rs and USB sticks. We’re cheaper and closer than city centre stores!
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IT Suites Library Services runs two large open access IT centres. At the Main Library there are student computers for ‘drop-in’ use, and a team of Customer Service Assistants on hand to help you with IT problems. Other services include: Black and white printing of any course-related work. Colour printing is also available at a small cost Assignment binding Password resetting Topping-up Printer Credits File conversion (eg Open Office to Microsoft Office, etc). Further PCs are available at SPACE IT, near the main College car park. Please ask in the Main Library for details of opening hours of SPACE IT.
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Frequently Asked Questions
1. How do I find the books and other resources that I need?
Use the computer catalogues situated around our branches.
Browse our printed subject guides.
Go to http://library.ncl-coll.ac.uk and search our Library Catalogue online.
Download the Library Catalogue App…: The “Library URL” that you need when setting up the App is http://library.ncl-coll.ac.uk/liberty Android App
Ask any member of library staff for help.
iTunes App
2. How many items can I borrow? Student Loans 6 books 3 CDs or DVDs 1 current issue and 5 back copies of any magazine
Higher Education Student Loans* 10 books 3 CDs or DVDs 1 current issue and 5 back copies of any magazine * Higher Education Students are those on Foundation Degree, Honours Degree, MBA or equivalent courses.
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3. How long can I borrow items for? Standard Loan Books - Three weeks 7-Day Loan Books, CDs or DVDs - One week Magazines - Overnight You can renew items in person, by phone or online if they are not reserved or overdue.
4. What happens if my books and other items are late? We charge fines on late items to encourage their prompt return, and ensure that everyone has the opportunity to use them.
Standard Loan Books 
10p charge per item for each day items are overdue.
7-Day Loan Books, Magazines, CDs or DVDs 
20p charge per item for each day items are overdue.
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5. What should I do if I have items to return, but the library is closed or I can’t come into College?
Place the items in the Book Return drop-boxes located near the entrance to all library branches.
Renew the books online at http://library.ncl-coll.ac.uk. Log in (see page 6 of this guide for details), then click “Current Loans” then “Renew”.
Extend the loan period via the Library Catalogue App on your Smartphone or Tablet (see page 10 of this guide for details)
Telephone (0191) 200 4020 and leave a message (including your student ID number) on the answer machine.
Email libraries@ncl-col.ac.uk. Don’t forget to include your student ID number in the message.
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6. How do I log on to a College PC and/or NCG Online? Username Your Username is the letter ‘s’ (lower-case, not a capital letter), followed by your student number which is printed on your student ID card and Learner Agreement. eg. s123456
Password When you first log on to a College computer, your Password is your Date of Birth as a 6-digit number (DDMMYY). st
eg. if you were born on 1 May, 1994, your password = 010594 You’ll be asked to set yourself a new password which will be valid for the next 90 days. To alter or reset your password, go to: https://rsreset.nclcoll.ac.uk/ . Your Username and Password for NCG Online are the same as the ones you have to log on to a College Computer. You MUST change your password from your Date of Birth to use the electronic resources. Should you have any problems, contact IT Helpdesk on 0191 200 4700. All students must read and agree to comply with the College’s IT Acceptable Use Policy.
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Help Us to Help You
Your College ID card should be worn at all times, and must be presented if you wish to borrow items.
If you lose or damage any library items, you will have to pay the replacement costs.
Personal belongings should not be left unattended in any library.
Mobile phones should be turned to silent or vibrating alert, and conversations conducted quietly.
Food should not be consumed in the library.
Please act with consideration for other library users. Anyone causing a nuisance will be asked to leave, and security may be called.
Let us know if you change your home or email address, or your mobile phone number, so we can contact you about Reservations.
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NOTES
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How to Contact the Library Main Library Telephone: (0191) 200 4020
Sandyford Study Centre Telephone: (0191) 200 4764
SPACE IT Telephone: (0191) 200 4041
Email: libraries@ncl-coll.ac.uk
Our Library Catalogue is available online at: http://library.ncl-coll.ac.uk. You can follow us on Twitter (http://twitter.com/NclCollLibrary) or check us out on Pinterest (http://pinterest.com/NclCollLibrary)
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