3 minute read
Made in Sussex
from SBT Issue 436
Made in Sussex: Mortgage Medics
Mortgage Medics is one of those businesses that started out at the most improbable of times, economically speaking, but sometimes having it tough at the start forms habits that build the most resilient of structures. Brand Focus
In October 2007 the economic outlook was pretty bleak, as the scale of what became known as the ‘credit crunch’ was starting to become apparent. A few months later would see a run on Northern Rock and its subsequent nationalisation, as well as interest rates plummet and a host of big-names in the UK hit the headlines for all the wrong reasons. Some such as Halifax/Lloyds and RBS survived, while others such as Bradford & Bingley never recovered.
Whilst this was all going on, Sam Murphy and Jon Bloomfield were setting up Mortgage Medics, an independent mortgage brokerage with a desire to do the right thing and integrity at its core.
“We didn’t think what we were doing was brave or risky at the time” says Sam Murphy. “Jon and I had always wanted to do things the right way and give advice that was in our clients’ best interests. It was only as the scale of the credit crunch emerged we realised that wasn’t how most firms were operating – the industry was sick and need of major surgery. As a result, many of those firms aren’t around today and the advice market is a much better place. Intelligent and firm regulation has been implemented, with the lessons of 2007/8 very much driving a desire to do better.”
Mortgage Medics now has 13 staff working from its locations in Brighton (Ditchling Road), Hove (Portland Road) and Woking, having grown steadily and organically over the last 12 and a half years. They help anyone who needs a mortgage; from first time buyers to portfolio landlords. Their dedication to great service is evident from their page on TrustPilot – where hundreds of 5 star reviews see them currently ranked 2nd out of more than 300 similar firms up and down the country*.
In this time of ever-increasing automation, it seems what many people still value above all else is a personal service. “We offer something the banks just don’t can’t” says Sam. “We search the whole market and support people from start to finish. Many of our first time buyer clients tell us we were the only part of the process they actually enjoyed! It’s fascinating though – all the tech in the world can’t beat knowing someone is at the end of the phone (or email) to help if you need them. Our challenge going forward is to embrace the best tech out there, enhancing our service to make it faster and more efficient but no less personal.”
If you’re thinking of getting on the property ladder this year or have an existing mortgage that’s not been reviewed for a while, perhaps getting in touch with Mortgage Medics should be on your to-do list this week. www.mortgage-medics.com sam@mortgage-medics.com
Mortgage Medics Limited is an appointed representative of The On-Line Partnership Limited which is authorised and regulated by the Financial Conduct Authority
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
*Ranked #2 out of 338 as at 25/02/2020 - http:// shorturl.at/AGNW0
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