8 minute read
SBT Motor News
from SBT issue 440
SBT MOTORING NEWS
UNTRUSTWORTHY TECH
WHAT BRITS REALLY THINK OF INFOTAINMENT
UNINSURED DRIVER: WHAT SHOUDL YOU DO?
BY RIVERVALE LEASING
SBT MOTORING NEWS SPONSORED BY:
In-car infotainment: the system on your Motoring dashboard that gives you music, internet, Bluetooth, sat-nav, and lots more when you’re at the wheel.
The infotainment industry is predicted to be worth £22 billion by 2026, up from £16 billion in 2019, according to the latest Global In-Vehicle Infotainment Report.
It’s clear the infotainment market is growing rapidly, from augmented reality (AR) sat-navs to voice control. We’re even set to have connected shopping services, where you can pre-order a drive-thru dinner from your car, or passengers can play virtual reality (VR) games from the back seat.
But how much of this new technology will UK drivers actually use? We surveyed 1,000 Brits to uncover what we really think about infotainment.
6/10 of UK drivers don’t trust infotainment
We asked 1,000 Brits if they trust hightech infotainment to help drivers and found that a huge 6/10 revealed that they don’t have confidence in it.
1/3 admit their vehicle’s infotainment has failed
But why don’t we trust infotainment? Could it be because the technology doesn’t work? Our survey found a 1/3 of drivers admit that their infotainment has failed them.
The 2020 Initial Quality Study by JD Power also revealed that a quarter of complaints from new drivers relate to infotainment, with the top problems coming from: • Built-in voice recognition • Android Auto/Apple CarPlay connectivity • Touchscreens • Built-in navigation systems • Bluetooth connectivity
Drivers say infotainment is an increasing distraction
It’s not just failing infotainment which puts drivers off – many say it’s a distraction, too. Road safety charity Brake reported that 49% of drivers find infotainment distracting and 63% agree that it should be restricted while operating the vehicle.
The same report reveals that most drivers acknowledge that there are more in-vehicle distractions now, with 77% admitting that drivers are more distracted than five years ago. But which infotainment feature is most likely to put you off?
1/4 of drivers say AR sat-navs are the most distracting infotainment feature
We asked our respondents which advanced infotainment feature is the most distracting. 1/3 of drivers are put off by hands-free games such as mobile quiz apps, while 1/4 say that AR satnavs are the biggest distraction.
Whether we find infotainment distracting or not, it’s clearly here to stay. The rise of semi-autonomous driving means that companies are more likely to develop new infotainment features to interest drivers. The growing smartphone industry has also had an impact, as it creates many opportunities to integrate social and vehicle connectivity.
But how useful are the latest infotainment features to drivers?
Drivers don’t find connected shopping and hands-free games useful
We asked our respondents which high-tech infotainment feature they thought was the most useful. Our survey shows that Brits prefer improved driving support over shopping and entertainment.
37% said that traffic alerts on their dashboard would be the most useful, followed by AR sat-navs at 19%. While drivers admitted that AR sat-navs can be a nuisance, it seems that many see their potential to be helpful in the long run.
Hands-free games are the least useful (3%), likely because Brits think they’re so distracting. Drivers also don’t seem interested in connected shopping services, where you can order a drivethru coffee or pre-book a car wash without leaving the driver’s seat.
Only 16% of drivers want voicecontrolled dashboards
As infotainment develops, the dashboard has changed, too. Voice control systems are now available in many cars, with the likes of ‘Hey Mercedes’, a feature of the MercedesBenz User Experience, and Amazon’s Echo Auto.
But our survey shows that Brits aren’t ready for completely voice-controlled infotainment. Just 16% said they prefer hands-free, voice-controlled dashboards. A huge 38% favour the traditional style with buttons, whereas 46% would choose a touch screen.
Find our favourite in-car technology or get more motoring news and research in the Rivervale Leasing blog.
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What should you do if you are hit by an uninsured or untraceable driver?
For a while at least, it looked as though uninsured drivers were on the decline. In the past 5 years, however, car insurance offenders have increased by more than 21 per cent.
It is now estimated that there are over 1 million Motoring uninsured drivers on UK roads. In 2018 there were 26,000 recorded injuries involving uninsured or hit and run drivers. To put it in context, that’s one person injured every 20 minutes.
So what are your options if you are involved in a crash with an uninsured or untraceable driver?
Motor Insurer’s Bureau (MIB)
The Motor Insurer’s Bureau (MIB) was set up in 1946 with the sole purpose of compensating victims of uninsured and untraceable drivers. If a claimant has exhausted all other routes to compensation, the MIB will consider compensation claims for injuries as well as vehicle and property damage.
The MIB is a not-for-profit organisation. Under the Road Traffic Act 1988, every motor insurer is legally required to be a member of the MIB. Insurers must also contribute to the organisation’s funding - although this cost is really borne by motorists through their policy premiums. Contributions to the MIB are estimated to increase car insurance premiums by around £30 per policy.
Eligibility to claim
The MIB accepts claim submissions from any road user including cyclists and pedestrians. The accident must have occurred in the UK including the Isle of Man, Channel Islands and Gibraltar.
Before submitting a claim, attempts to obtain the identity and insurance details of the other road user must first have been made. You must also have notified both your insurer and the police as they too will attempt to obtain these details. If you have been hit by an uninsured driver, you will need to meet the following criteria to be eligible to claim: • If you were injured, your accident should have been reported to the police as soon as reasonably possible.
The MIB will ask for a case reference
number. The claim must be started within 3 years of the accident. • If claiming as a passenger, you must not have been aware that the driver of the car you were travelling in was not insured or was drunk. • If your vehicle was damaged but there was no injury, you must start a claim as soon as possible after the accident.
How do I submit a claim to the MIB?
Starting a claim through the MIB can be done online.
Once the application form has been submitted, the MIB will seek to establish the facts. They will obtain reports from the police, witnesses and motor engineers. They will also contact DVLA and your insurer.
You may be asked to provide photos and a sketch or diagram of the scene.
If you are also claiming for an injury you will need to consent to the MIB obtaining copies of your medical reports.
Will I need a solicitor?
There is no need to use a solicitor when claiming through the MIB.
Chris Salmon of Quittance Legal Services said; “Most applications to the MIB are from direct claimants. The online forms are dynamic and guide the uninitiated through every step of the straightforward application process. Claimants can use a solicitor or Claims Management Company (CMC) to assist with their MIB claim if they prefer. However, we tend to consider this unnecessary, unless the claimant is a vulnerable client or is unable to complete the process themselves due to injury.”
“If the MIB rejects the claim, the claimant can submit an appeal. In this case, it may be worth speaking to a solicitor.”
What happens next?
If the MIB finds that the other driver was at fault, you will receive compensation.
If they decide that you were partly responsible for the accident they may decide that there was ‘contributory negligence’ and reduce the compensation accordingly. If the MIB finds that it was your fault, you would not receive any compensation. You can appeal if you disagree with the MIB’s decision.
The MIB state that they will endeavour to reach a decision within 3 months. For lower value claims this period can be as short as six weeks.
The amount of compensation you receive will depend on the severity of the injury and the extent to which it affects your life. You can get an idea of the likely award with an online calculator.
What if I was hit by a foreignregistered vehicle?
The MIB will compensate UK citizens involved in an accident with a foreignregistered vehicle, either in the UK or within the EU. After the Brexit transition period ends, the UK will likely be withdrawn from the legislation allowing victims of road traffic collisions in EU countries to make compensation claims in their own country and language.
Conclusion
The MIB will need access to your medical records to support your claim. You can consent to the release of these records in the application form. You should make sure that you get medical attention as soon as possible after your accident as the records will be necessary to claim.
As with any injury claim, although you technically have 3 years, it is generally a good idea to start the process as soon as your health and recovery permits. It will be easier to make a stronger claim if the details of the accident are fresh in your memory. Evidence like witness statements are easier to collect if you start sooner.
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