PARTNER SPOTLIGHT — KPI TRACKING AND SETTING TEAM TARGETS
PARTNER SPOTLIGHT
KPI tracking and setting team targets Contributed by AroFlo
Tracking the performance of your tradies is important. Key performance indicators (KPIs) are a way to measure and monitor your team’s performance. Without KPIs, your tradies won’t have any idea about what you’re expecting from them.
KPI TRACKING REFERS TO THE METHOD YOU USE TO MONITOR
What’s the point of KPI tracking? KPI tracking provides you, as the trade business owner, with information you can draw on to analyse, review and assess individual employee performance against your defined goals. Through the collection of data, KPI tracking serves as a benchmark from which to drive progress towards your business goals and identify areas to fine-tune and improve.
YOUR PERFORMANCE METRICS. In our trade business, we use a Staff Performance Dashboard to track KPIs every week and review KPIs with our team members on a monthly basis. Through this KPI reporting process, we can identify how employee performance plays out on our bottom line. First, you have to set performance targets for your tradies — and be clear on your why.
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