Travel & Hospitality - August 2014 by Prem Sagar

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TRAVEL AND HOSPITALITY

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UNION BUDGET 2014-15 FINALLY A PRO-TOURISM BUDGET Modi Government’s maiden budget promises Achhe din for tourism industry

||FROM THE EDITOR || EVERY CLOUD HAS A SILVER LINING urs is a country where superstitions are endless. I like to believe I have a ‘modern, scientific-mind’ but even I can’t help thinking that the folks at Malaysian need to hire a Vastu consultant to inspect their aircrafts and hang the customary ‘nimbu’ and ‘mirchi’ from their wing tips to ward off bad luck. I really feel for airlines in general these days. It is no secret that their profit margins are pitiful. There is stiff competition in the industry, especially from the Middle-eastern luxury carriers which get ample support from their governments, the prices of oil seem to be perennially rising and the supply of aircrafts is limited, there are only two big aircraft suppliers- Boeing and Airbus. As if life wasn’t tough enough for airlines as is now aircrafts have started randomly disappearing and rebels have access to weapons sophisticated enough to start shooting down planes at high altitudes. Unfortunately, it is not just the airlines that are suffering because of global instability. I recently went to Israel, genuinely one of the most bewitching, culturally enriched and holy countries I have had the pleasure of visiting. The holiday was spectacular, but the minute I came back home and turned on the television the deadly bombings in Israel and Palestine plagued the news channels. It is so disheartening that safety concerns prevent tourists from flying and visiting some of the most enchanting destinations. We are all aware of the way unrest in our very own natural jewel Kashmir takes a heavy toll on the livelihood of its inhabitants, and severely handicaps the tourism sector.

Being a keen stakeholder in the travel industry and more importantly a human, I hope for a safer world! The good news, however, is that the over all forecast for tourism, particularly Indian tourism seems good. We courageous Indians are determined to see the world no matter what we read in the papers! Passenger numbers are growing and our new government seems the most serious one yet to push ‘Incredible India’ to it’s potential. Our features ‘Achhe Din for Tourism Industry (pg 24)’, ‘Rail Budget Shot in Arm of Indian Domestic Tourism (pg 14)’ and ‘Hotel Industry not amused by Modi’s Budget (pg 20)’ analyze the strengths and weaknesses of the budget for the tourism and hotel industry. There are also many other things you can find in our August issue: the state and national tourism boards seem to be full of energy, many enterprising new plans and products have been announced last month. To learn more read our ‘Government’ and ‘International’ section carefully. Finally, we realize that you, our readers are India’s key travel decision makers. We want to give you our insight to better assist you in making your travel choices. Starting from this issue we will review different hotels, destinations, airlines, corporate events, convention centers, travel exhibitions and airport lounges monthly. Turn to page 17 and page 28 to read our reviews. Happy Reading!

Srishti rai Editor

Contents Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar Manager Marketing

14 10

TAAI –NR interacts with MPs to get its voice heard.

premsagar@tnhindia.com (M) +91 99106 81111

MoT launches strategy for integrated tourism development of the Buddhist Circuit in UP and Bihar

Art Director

Rail Budget 2014-15 gives shot in arm of Indian domestic tourism

Sunny Singh

MoT will unveil guidelines for promotion of medical tourism: Dewan

IGI Airport holds the induction ceremony for Air India on its entry into Star Alliance

Correspondent (Kolkata)

Hotel Industry not amused by the Modi Government’s first budget

Swaati Chaudhury

Cover Story: Modi Government’s maiden budget promises Achhe din for tourism industry

JW Marriott Bangkok A Gem in the Crown

10 Things to do in Kenya

Safe in Thailand

In Conversation: ‘We will continue to build our brand in India by undertaking interesting consumer and trade initiatives’

Prem Sagar

Correspondent (Mumbai) Anand Shah

Accounts

24 COVER STORY

BUDGET

Chander Shakher Balodi Administration Executive Sarwat Jahan IT Executive Naveen Manchanda

In Conversation Hanneli Slabber Country Manager South African Tourism, India

For any editorial query please e-mail: info@tnhindia.com

www.tnhindia.in Printed, published and owned by Srishti rai. Printed at Somsons Printing Works, 1/7, Doctor’s Lane, Gole Market, New Delhi - 110001, and published at P- 23/90, Connaught Circus, New Delhi 110001; Editor: SrISHTI rAI

Turtle Day

APERITIF

QUOTE OF THE MONTH “We must evolve mechanisms to share our experiences, innovations and technology. Numerous avenues can be explored, such as: sharing our experiences on development of affordable and reliable clean energy technologies, harnessing advanced technology, like satellite communication, to make quality health and education more accessible, developing a framework for promoting tourism among BRICS countries, Sharing experiences on disaster management, and collaboration and competitions in sports… Economic forces are becoming increasingly important in global relationships. Domains like; Trade, Tourism, Technology, Tradition and Talent have the power to redefine existing paradigms.” Prime Minister Narendra Modi speaking at the Plenary Session of the 6th BRICS Summit in Fortaleza, Brazil on July 15, 2014

THOUGHT OF THE MONTH A budget tells us what we can't afford, but it doesn't keep us from buying it. William Feather

NUMBERS OF THE MONTH

1882 500 15000

The Union Budget 2014-14 has provided Rs 1882.00 crore (including 189.00 crore for the North-east region & Sikkim) as the plan outlay for the Ministry of Tourism for the current fiscal year.

The Union Budget 2014-15 has earmarked `500 crore for developing five major tourist circuits in India based on specific themes.

Rs 15 thousand crore will be spent on the development and improvement of road infrastructure in North Eastern states, according to Road Transport and Highways Minister Nitin Gadkari.

TRAVEL AND HOSPITALITY | AUGUST 2014

STATISTICS

BOTH DOMESTIC AND FOREIGN TOURIST VISITS REGISTERED POSITIVE GROWTH IN 2013

rashtra (4.16), Tamil Nadu (3.99), Delhi (2.30), Uttar Pradesh (2.05), Rajasthan (1.44), West Bengal (1.25), Kerala (0.86), Bihar (0.77),

Rising from its second rank in 2012, Tamil Nadu has replaced Andhra Pradesh to occupy first rank in terms of Domestic Tourist Visits in 2013, according to data compiled by MoT, whereas Andhra Pradesh has dropped to the third rank. Racked third in 2012, Uttar Pradesh has moved up to second place.

Karnataka (0.64) and Goa (0.49). The contribution of top 10 States was about 89.9% to the total number of FTVs in the country during 2013. The top ten States in terms of FTVs in

Domestic Tourist Visits

tourist visits (FTVs) to the States/

tered a growth of 9.24% over 2012 as

2013, almost remained the same as

During 2013, the number of domestic

UTs was 19.95 million as compared

compared to a negative growth of

those in 2012 except that Himachal

tourist visits to the States/ UTs was

to 18.26 million in 2012 and 19.50

6.3% in 2012 over 2011. The top ten

Pradesh which was at 10th position in

1145 million as compared to 1045

million in 2011. During 2013, the

States in terms of number of FTVs (in

2012 got replaced by Goa, after slid-

million in 2012 and 865 million in

number of FTVs to States/UTs regis-

millions) during 2013 were Maha-

ing down by the position. by TNH DESK

2011. During 2013, the number of domestic tourist visits to States/UTs registered a growth of 9.59% over 2012 as compared to growth of 20.9% in 2012 over 2011. The top ten States in terms of number of domestic tourist visits (in millions), during 2013, were Tamil Nadu (244.2), Uttar Pradesh (226.5), Andhra Pradesh (152.1), Karnataka (98.0), Maharashtra (82.7), Madhya Pradesh (63.1), Rajasthan (30.3), Gujarat (27.4), West Bengal (25.5) and Chhattisgarh (22.8). The contribution of top 10 States was about 84.9% to the total number of domestic tourist visits during 2013. Tamil Nadu has occupied the first rank in terms of DTVs in 2013 rising from 2nd rank during

2012

whereas

Andhra

Pradesh which was at 1st rank in 2012 has dropped down to the 3rd rank. Uttar Pradesh which was at 3rd rank in 2012 has moved up to 2nd place. Though the top ten States in terms of DTVs in 2013, remained almost the same as those in 2012 except the State of Chhattisgarh which was in 16th position has risen to the 10th position and Uttarakhand which was in 8th position by its negatively affected growth could not clinch a position among the top 10 States. Foreign Tourist Visits During 2013, the number of foreign

TRAVEL AND HOSPITALITY | AUGUST 2014

TRADE

TAAI â&#x20AC;&#x201C;NR interacts with MPs to get its voice heard Travel Agents Association of India (TAAI) â&#x20AC;&#x201C;Northern Region (NR) recently held its third members meet at hotel ITC Maurya, New Delhi where its members interacted with some members of Parliament belonging to the ruling party as well as the opposition. TAAI-NR office bearers invited a

After patiently listening to the

few senior members of Parliament to

problems of the industry, Naqvi as-

hear the concerns and grievances of

sured members that he would dis-

the travel industry which is going

cuss the same with concerned

through its most critical phase.

ministers and will arrange a meeting

Mukhtar Abbas Naqvi, Vice Presi-

with the Civil Aviation Minister and

dent, Bharatiya Janata Party (BJP)

the Minister of State for Tourism.

and member of Rajya Sabha, and

Tripathi, after hearing the prob-

D.P.Tripathi, General Secretary and

lems of the industry, also assured

spokesperson of Nationalist Con-

the TAAI members that he would

gress Party (NCP), who is also a

raise the concerns of the industry

member of Rajya Sabha, joined the

and support the industry in finding

meeting to hear the members.

the solutions to the problems of the

Rajan Sehgal, TAAI-NR chairman

industry. Tripathi was unequivocal in

welcomed both members of Parlia-

saying that remuneration is the legit-

ment and explained them the prob-

imate rights of agents who sell tick-

lems of the industry in detail.

ets of airlines.

TRAVEL AND HOSPITALITY | AUGUST 2014

TRADE

ITQ ORGANIZED A UNIQUE INITIATIVE ‘STUDENT OF THE YEAR’ CONTEST

qualified

professionals

serving

them, to serve the need of the hour.” Sandeep Dwivedi, Chief Commercial Officer, InterGlobe Technology Quotient said, “At Travelport Galileo, we were the first to recognize the emerging need of skilled

Striving for excellence, Travelport’s Galileo introduces ‘Student of the Year’ contest to encourage GDS students

professionals in the travel industry and pioneered the travel school program in 2004. The objective of this

The contest aimed at creating

EZEEGO1.CO M TAPS BANGALORE MARKET AGGRESSIVELY

talent for the travel industry and encouraging Travelport Galileo GDS

Ezeego1.com has launched

students to reach standards of high

three new franchise stores in

excellence in the Travel and Tourism

Bangalore across the bustling lo-

space. Targeted at students from

cations of Malleswaram, Old Air-

travel

selection

port Road and Jayanagar. The

process was started on 26th May,

first store is located at No- 78,

while the final round took place at

Ground

the Pullman Hotel in Gurgaon, this

Heights,

morning.

Malleswaram, Bengaluru - 560

institutes,

the

The contest is aimed at testing

creating a talent pool for the industry. Benefiting students who were keen to pursue a career in the travel and tourism space, the selection process for the Student of the Year program was open to a number of travel institutions, with the selection process beginning on May 26, 2014with over 50 students participating. Through the course of the given time-frame, selected candidates from each institute underwent elimination round, thus permitting the panel of experts to shortlist the top 5 students for the final round. Each of the 5 finalists under-went a Question & Answer and Personal

Anil Parashar President & CEO, ITQ

“

The reason behind the inception of Student of the Year is to bestow student with a platform to showcase their mettle and to also set a benchmark in the travel industry by creating a talent pool. We also initiated this contest since the impetus in the travel industry is increasing and so is the enthusiasm of travelers at being more educated about their travel, therefore it has become necessary to have well qualified professionals serving them, to serve the need of the hour.

“

ing for excellence and targeted at

Sai

15th

Sharan Cross,

003 and will be operated by N. Sandeep Dwivedi Chief Commercial Officer, ITQ

“

Dwarakanatha. The second store is located at No-93, Magdum Hospital, HAL, Vimanapura, Old Airport Road , Bengaluru - 560 017 and will be managed by Ak-

At Travelport Galileo, we were the first to recognize the emerging need of skilled professionals in the travel industry and pioneered the travel school program in 2004. The objective of this program was to provide skill sets and knowledge base to students keen to be part of the travel industry.

“

the travel quotient of students, striv-

Floor,

shay Magdum. The third store is located at Anand Chambers, No 27, Elephant Rock Road, South End Circle, Jayanagar, 3rd Block, Bangalore - 560011 and will be jointly operated by

Karthik

Anand and Abhijit Padival. The stores will provide all travel services offered on the website such as flight tickets, hotel booking, car rentals, holi-

program was to provide skill sets

day packages, rail, cruise, bus,

and knowledge base to students

sightseeing, visa and insurance.

keen to be part of the travel indus-

With the opening of these fran-

try.”

chises, Ezeego1.com aims to

Interaction session in which they

is to bestow student with a platform

were grilled by the respected panel

to showcase their mettle and to also

In association with over 75 travel

strengthen its presence in the

of judges’; after which one student

set a benchmark in the travel indus-

academies, Travelport Galileo im-

promising travel market of Ban-

finally claimed the ‘Student of the

try by creating a talent pool. We also

parts training through theory cum

galore and provide an alternative

initiated this contest since the impe-

interactive modules, such as Travel-

channel of booking which will en-

Applauding the winner, on the

tus in the travel industry is increas-

port Galileo Basic GDScourse and

able customers to interact with

occasion, Anil Parashar, President

ing and so is the enthusiasmof

Automated Ticketingcourse which

travel counselors on a personal

& CEO, InterGlobe Technology

travelers at being more educated

consists of text data, examples,

basis.

Quotient said, “The reason behind

about their travel, therefore it has

case studies and practical exercises

the inception of Student of the Year

become necessary to have well

for students.

Year’ title.

TRAVEL AND HOSPITALITY | AUGUST 2014

by TNH DESK

GOVERNMENT

MOT’S PLAN OUTLAY FOR FISCAL YEAR 2014-2015 IS `1882 CRORE The plan outlay for the Ministry of

for Service Providers, and Incentives to Ac-

Tourism for the fiscal year 2014-2015 is

commodation Infrastructure, Market Re-

`1882 crore (including 189 crore for NER &

search including 20 years perspective Plan,

Sikkim). The total outlay for the schemes is

Computerisation and Information Technol-

towards Product/Infrastructure Development

ogy, Creation of Land Bank for Hotels and

for Destination and Circuits, Assistance for

Assistance to Central Agencies for Tourism

large Revenue Generating Projects, Domes-

Infrastructure Development. A provision of

tic Promotion and Publicity including hospi-

`600 crore has been made for new

tality, Overseas Promotion and Publicity

schemes, Tourism Circuits (`500 crore) and

including Market Development Assistance,

National Mission for Beautifying Pilgrimage

Assistance to IHMs/FCIs, Capacity Building

Centres (`100 crore)

by TNH DESK

MOU TO ENABLE STATES TO BUILD FACILITIES AT ASI SITE E-ticketing to various monuments to be a reality soon

❖ B SHAYAN MALLICK Y

framed a model MoU to enter into with

he cultural face of India serves

state governments for the development of

India tourism to a very great extent

facilities at all the ASI sites, The MoU de-

as key heritage monuments, muse-

fineds the roles of all state governments

ums, libraries, galleries, kalakshetra,

and the fact that the state government, with

akademies and various other potential

the local ASI permission, can construct fa-

tourism products and activities lie under

cilities at the sites.

the jurisdiction of the Ministry of Culture. Speaking at IATO’s welcome reception

This information was shared by the Culture Secretary. Ministry of Culture has

for the new Minister of Tourism and Cul-

also sent the draft to the Ministry of

ture, Shripad Yesso Naik, Culture Secre-

Tourism for their comment before issuing

tary Ravndra Singh outlined various

it. Singh also said that the move is also

important activities and initiatives of his de-

aimed at decentralisation so that not every-

partment which are also important from

thing is controlled from Delhi.

tourism point of view. “We do realise that

Ministry of Culture is also working on

inbound tourism in India has a very strong

implementing e-ticketing model so as to

cultural component,” Singh said while

enable the visitors to various monuments

adding that the two departments under the

to buy tickets online. The department is

leadership of the new minister will now be

currently looking at the service provider

able to sort out various issues which are

model as to whether it should piggyback on

plaguing tourism and cultural fiefdoms to-

the Railways or should go for a private

gether.

service provider.

The Ministry of Culture has recently

by TNH DESK

THE INDUSTRY’S COMMENTS ON RAIL BUDGET 2014-15 “The pro-tourism focus of the Railway Budget via a strategic 3- pronged combination of connectivity, safety and modernisation-technology has brought the spotlight back to Destination India and augurs well from both an inbound & domestic perspective. Connectivity to Kashmir, Meghalaya and Arunachal Pradesh, immediately put them on the tourist radar as key emerging opportunities. We are delighted with the impactful new initiatives of both High & Semi-High Speed projects, the addition of 17 premium trains and 38 express trains, also the enhanced road-rail connectivity to key tourist locations. The Railway Budget is visionary and long term in impact and a significant step towards developing new tourism hubs.” Madhavan Menon, MD, Thomas Cook (India) “Introduction of more tourist trains to link all major tourist places across the country, proposal to start Bullet Train between Mumbai & Ahmedabad and diamond quadrilateral project of high speed trains to connect all major metros are the welcomed steps and this will flourish both international and domestic tourism especially the rail tourism.” Subhash Goyal, President, IATO “A better, more efficient and safer railway network will help everyone, tourists and normal travellers alike. The moves mentioned are very positive and I know we will have a trickledown effect in tourism as well. The railway budget has to look at a much larger picture than tourism and I think we will benefit from their vision.” Rajeev Kohli, Joint MD, Creative Travel “The initiatives in the Rail Budget are welcome but you know YEH DIL MANGE MORE. We need to make tourists to explore the Indian trains and for that, there should be separate priority reservation system and there should be certain bogies on all major trains where the Railways can charge more and these bogies should be reserved only for foreigners where they should be given best of the services,” Arun Anand, MD, Midtown Travels “The announcement of `1000 crores for rail connectivity in the North East region will expedite tourism related infra-structure and other developments in that Region. The FDI in rail can bring about better development and boost in infrastructural network,” Biji Eapen, President, IAAI “Rail budget has some favourable announcements for promoting Tourism and we hope that will be implemented soon. I hope this govt. led by PM Mr. Narendra Modi understands the importance of inbound Tourism and will able to do more favours for Tourism industry in next budget.” Ravi Gosain, MD, Erco Travels

TRAVEL AND HOSPITALITY | AUGUST 2014

GOVERNMENT

MOT LAUNCHES STRATEGY FOR INTEGRATED TOURISM DEVELOPMENT OF THE BUDDHIST CIRCUIT IN UP AND BIHAR The strategy to be implemented with involvement of private players is expected to improve tourist infrastructure along the Buddhist Circuit in Uttar Pradesh and Bihar and promote Buddhist tourism in both states.

The Minister of State (I/ C) for Culture and Tourism, Shripad Yesso Naik launching the Strategy for Integrated Tourism Development of the Buddhist Circuit in UP and Bihar ‘Investing in Buddhist Circuit’, in New Delhi

Minister of State (Independent

itage. Through this event, the Min-

Charge) for Culture & Tourism Shri-

istry of Tourism will try to devise new

Investing in the Buddhist Circuit,’

pad Yesso Naik launched the Strat-

business strategies for marketing In-

the strategy for development of Bud-

egy

dian Buddhism Heritage.

dhist Heritage in Uttar Pradesh &

Integrated

Tourism

“

Development of the Buddhist Circuit

The strategy being launched today will enable to mobilise additional resources for development of the Buddhist Circuit from the private sector in a sustainable manner. The strategy aims at infrastructure development, skill development, increased market access, involvement of communities and enhancing the visitors’ experience.

in Uttar Pradesh and Bihar ‘Investing in the Buddhist Circuit’ in New Delhi today. Speaking on the occasion the minister said this iconic route includes places where the Buddha actually spent time and these sites – all of which are over 2000 years old – are among the most significant and dhist Circuit is an important pilgrimage destination for the 450 million practicing Buddhists as well as travelers interested in history, culture or religion. Naik said, as the Governments have defined resources, the strategy being launched today will enable to mobilise additional resources for development of the Buddhist Circuit from the private sector in a sustainable manner. The strategy aims at infrastructure

development,

“

The strategy provides an integrated framework to fast-track tourism growth on the circuit by focusing on critical challenges and opportunities along the destination value chain which will serve as a guiding framework for investment in tourism development on the circuit over the next five to ten years.

“

revered by the Buddhists. The Bud-

Parvez Dewan Secretary, Ministry of Tourism Government of India

skill

“

for

Shripad Yesso Naik Minister of State (Independent Charge) for Culture & Tourism

in the country.

Bihar is the result of combined initiative of the Ministry of Tourism, Government

India;

the

State

Governments of Bihar and Uttar Pradesh, the private sector; Buddhist monasteries and sects, and the International

Finance

Corporation

(IFC) an arm of the World Bank. The Buddhist Circuit is a route that follows in the Footsteps of Buddha from Lumbini in Nepal where he was born, through Bihar where he attained enlightenment to Sarnath

For the promotion of Buddhist

and Kushinagar in Uttar Pradesh

heritage and sites of the country, the

where he gave his first teachings and

Ministry of Tourism regularly carries

died.

out promotions in the domestic and

Parvez Dewan, Secretary, Min-

overseas Buddhist source markets.

istry of Tourism, Government of

The Ministry also organises road

India, said, the strategy provides an

shows, invites tour operators and

integrated framework to fast-track

media on familiarization trips to the

tourism growth on the circuit by fo-

Buddhist sites, holds exhibitions and

cusing on critical challenges and op-

produces literature on Buddhist her-

portunities along the destination

development, increased market ac-

much to desire, the minister said.

itage. The Ministry also organises In-

value chain which will serve as a

cess, involvement of communities

Shri Naik said that his ministry will be

ternational Buddhist Conclaves at an

guiding framework for investment in

and enhancing the visitors’ experi-

organising the 4th International Bud-

interval of every two years for which

tourism development on the circuit

ence.

dhist Conclave in Bodhgaya and

international tour operators, opinion

over the next five to ten years.

While monks and devotees visit-

Sarnath from 26th to 28th Septem-

makers and media personalities as

Bihar’s Tourism Minister Dr. Javed

ing sites along the Buddhist Circuit

ber, 2014 in association with the

well as Indian stakeholders are in-

Iqbal Ansari, UP Tourism Minister

are doing so for pilgrimage, the ex-

State Governments of Uttar Pradesh

vited with the aim to encourage in-

Om Praksh Singh were also present

perience for most visitors still leaves

and Bihar to promote Buddhist her-

bound tourism to the Buddhist sites

during the launch.

TRAVEL AND HOSPITALITY | AUGUST 2014

by TNH DESK

GOVERNMENT

Rail Budget

2014-15 gives shot in arm of Indian domestic tourism The first Railway Budget of the BJP-led NDA government has announced a number of tourist trains connecting pilgrim places across the country. Prime Minister Narendra Modi congratulated Railway Minister Sadanand Gowda for presenting a futuristic and growth oriented budget. The Rail Budget 2014-15 was presented by the Union Railway Minister in the Parliament on July 8, 2014. The PM said that the Indian railway would become engine of the national’s growth journey, adding that this budget is for common people. Modi said that the maiden rail budget of his government has kept in mind the development of India. “We can see the great use of technology also,” said the PM. “The budget shows where we want to take the railways and at the same time where we want to take India through the railways.” Commenting on the Rail Budget 201415, Minister of the State for Tourism and Culture (Independent

Charge) Shripad Yesso Naik welcomed the initiatives announced in the Railway Budget to promote tourism particularly the plan to take up EcoTourism and Education Tourism in North Eastern States. Naik thanked the Railway Minister for acceding to his request for identifying the Mumbai-Goa sector for increasing the speed of trains to 160-200 kmph to reduce travel time between the two major tourism centres. He also thanked the Railway Minister for including new line Solapur-Tuljapur in the list of new surveys. He said that these new initiatives will go a long way in promoting tourism in the country. Naik also assured full cooperation of Ministries of Tourism and Culture to the Indian Railways for speedy implementation of the projects. He said that both Ministry of Tourism and Min-

IN THE T

` `

TRAVEL AND HOSPITALITY | AUGUST 2014

GOVERNMENT istry of Culture will work in close coordination with the Indian Railways to fulfill the aspirations of both domestic and international visitors. The maiden budget of the BJP-led NDA government has announced a number of tourist trains connect-

ing pilgrim places across the country. Special pilgrim circuits like Devi Circuit, Jyotirling Circuit, Jain Circuit among others have been identified by railways for running pilgrim

trains were announced in the Rail Budget 2014-15. The Rail Budget also proposed to launch trains in Christian Circuit, Muslim/Sufi Circuit, Sikh Circuit, Buddhist Circuit and other famous temple circuits across the country. “Railway Budget 2014-15 has given lot of optimism to the tourism industry. Introduction of more tourist trains to link all major tourist places across the country, proposal to start Bullet Train between Mumbai and Ahmedabad and diamond quadrilateral project of high speed trains to connect all major metros are the welcomed steps and this will flourish both international and domestic tourism especially the rail tourism,” said Subhash Goyal, President, Indian Association of Tour Operators (IATO). He added that the Rail Budget is very tourist friendly because international tourists always make complaints about the food quality, poor hygiene and non-availability of safe drinking water in the train and at the railway stations, and in the rail budget all these issues have been take care of. In his budget speech, Railway Minister Sadananda Gowda said that participation of private sector will also be increased in the pilgrim sector. The railway minister also underlined the huge untapped potential in Indian domestic tourism. "We plan to take up eco-tourism and education tourism in North-Eastern states,” he said. Railways

Minister also proposed a tourist train from Gadag to Pandarpur passing through Bagalkot, Bijapur and Solapur covering the pilgrim and tourist places of Karnataka and Maharashtra. Gowda also announced launch of pilgrim train that will start from Rameswaram, which will cover pilgrim and tourist destination like Bengaluru, Chennai, Ayodhya, Varanasi and Haridwar. The Rail Budget also proposed a special train featuring life and works of Swami Vivekananda. The Rail Budget 2014-25 also stated the resolve of the Modi government to start bullet trains in the country; to begin with the Mumbai-Ahmedabad route. The Rail Budget 2014-25 outlined an ambitious plan to build a Diamond Quadrilateral network of high speed rail connecting major metros and growth centres. The Railway Ministry has identified nine sectors for this purpose that include the prominent DelhiAgra rail line and the busy Delhi-Chandigarh and MumbaiAhmedabad sectors. "It is the wish and dream of every Indian that India runs a bullet train as early as possible. Indian Railways is on its way to fulfill that long cherished dream," Gowda by TNH DESK said.

TOP GEAR `

` `

TRAVEL AND HOSPITALITY | AUGUST 2014

MEDICAL TOURISM

MOT WILL UNVEIL GUIDELINES FOR PROMOTION OF MEDICAL TOURISM:

DEWAN India’s Ministry of Tourism (MoT) has finalized fresh guidelines to promote and market its medical tourism, sufficiently incentivising tour operators and market facilitators to cash in on its hidden potential that hitherto stays untapped and unexplored, informed Parvez Dewan, Tourism Secretary, Government of India.

❖ B PREM KUMAR Y

peaking at a daylong Med-

Government to set up apex body for medical tourism

India and overseas, indicated the

Union government is working on a proposal to set up an apex body to create synergy and convergence in medical tourism segment of the country. The apex body will compromise representatives from various ministries including tourism, health, home and finance. The proposed body shall also have representatives from private sectors such as tourism and health. This was informed by Dr. Navneet Kumar Dhamija, Deputy Commissioner (Training & Telemedicine), Ministry of Health and Family Welfare, Government of India, at the Medical & Wellness Tourism Summit 2014 organized by PHD Chamber of Commerce and Industry recently in New Delhi. Such a body will avoid duplication of efforts by different ministries in promotion of medical tourism and will generate convergence.

Tourism Secretary without elaborating much on it.

ical and Wellness Tourism

In addition, Dewan also hinted

Summit 2014 organized by

that a cheque amounting of `2 lakh

PHD Chamber of Commerce and

could be given to market facilitators,

Industry recently in New Delhi,

undertaking travels to take part in

Dewan, who was chief guest on the

symposia, seminar, trade fairs and

occasion, added that the incentives

other such activities beyond Indian

finalized recenty would also be ex-

boarders for promotion of Indian ment of AYUSH, Ministry of Health

time, he added also informing that

and Family Welfare informed that

even the emerging brands in the

the government would ensure that

hospitality and super critical medical

traditional medicines, manufactured

facilities sector would be integrating the traditional services in their exist-

The incentives to be notified shortly for public consumption are likely to comprise part reimbursement of expenses, undertaken by tour operators and market facilitators to propagate medical tourism in India and overseas. tended to NGOs for promotion of

ing infrastructure to provide for best available medical facilities to promote medical tourism in India. In his welcome remarks,Sharad Jaipuria, President, PHD Chamber emphasized the need for further promoting medical tourism in India with a multi-pronged strategy and

medical tourism.

asked the government to do its best

eco tourism in case they convert

Likewise, there could be other

India

under

trademark

so that the needed remedy is found

themselves in to tour operators and

such facilities that the Ministry

Ayurveda, Unani and the like would

seek proper registration with the

would extend for undertaking the

have to conform to the prescrip-

Among others who participated

government.

proposed job to advance medical

tions, provided under the World

in the Summit comprised Shahnaz

to serve the intended purpose.

The incentives, to be notified

tourism to economies of scale, es-

Health Organization (WHO) in re-

Husain, Chairperson and Managing

shortly for public consumption are

pecially those that’s patient seek

cent times.

Director, Shahnaz Husain Group of

likely to comprise part reimburse-

medical treatment in India because

ment of expenses, undertaken by

of its low cost and high quality.

Those manufacturers that are

Companies; Vijay Mehta, Chair-

found non-compliant on them would

man, Tourism Committee, PHD

tour operators and market facilita-

Speaking on the occasion, Ni-

be liable to punishment and attract

Chamber and its Executive Director

tors to propagate medical tourism in

lanjan Sanyal, Secretary, Depart-

penalties as provided from time to

Saurabh Sanyal.

TRAVEL AND HOSPITALITY | AUGUST 2014

AVIATION

FLIGHT REVIEW ON BOARD ❖ B SRISHTI RAI Y

For quite a few months now, I have been seeing Virgin Atlantic promote its Premium Economy. Every time I look at the cover of my own magazine I am reminded that it is ‘No Ordinary Premium Economy’. It should come as no surprise then that I was quite excited to fly on it for the first time last month. I was going to London and the flight timing suited me the best. I have been flying the Delhi-LondonDelhi segment for as long as I can remember. I have tried and tested almost every airline in this sector, so I fit the profile of a discerning customer quite well. By now, we all pretty much know every premium economy has reclining seats, TV screens, amenity kits and decent food. What I was eager to see was how the experience on-board Virgin would be different from flying premium economy on other European carriers. Kudos to Virgin’s persuasive skills! I was convinced they had ‘no ordinary premium economy’ even before we boarded. Almost every woman and student who has travelled in recent times has had some issues with the stringent restrictions on baggage allowances. Fortunately, it seems Sir Richard Branson took some advice from his wife and daughter and I got to enjoy the generous three-baggage allowance (23 kg each). This in itself was a huge inducing factor for me to choose the airline. I saved all the money I usually pay for extra baggage and decided to spend it on well, stuffing my baggage! Apparently, Virgin Atlantic has its fingers on the pulse of its customers. Once I reached the gate I had priority boarding just like Upper Class. After being seated I realized the width of my seat was more than any other premium economy seat I had sat on. I confirmed this later and found that it was 3 -3.5 inches wider than

TNH RATING 4.5/5

its competitors. The flight attendants were welcoming. The food and the inflight entertainment were very good. Once I had landed and cleared customs my luggage had priority status, a major time saver. The experience in itself was pleasant enough for me to fly the sector again. But, any premium economy flight that's makes me the beneficiary of 50% extra bonus miles over economy (other airlines only provide 25 % extra bonus miles) is bound to score my loyalty. The fact that the airline still gives a devoted section of my readers the very controversial yet much coveted travel agent’s commission is an added benefit.

TRAVEL AND HOSPITALITY | AUGUST 2014

AVIATION

may include preferred/ guaranteed seating on fully

IGI AIRPORT

booked flights, free upgrade and access to lounges.

HOLDS THE INDUCTION CEREMONY FOR AIR INDIA ON ITS ENTRY INTO

STAR ALLIANCE

Key advantages of AI joining Star alliance • Increase in reach of Air India international network will be over 350 destinations inclusive of one stop destinations. • Access to regions like Africa, Australia, South America and Caribbean where Air India has no di-

Air India becomes the first Indian airline and 27th worldwide to join the global alliance.

rect flights. • Widespread access to Europe and North America market, the major markets for India.

elhi International Airport congratulated

work and provides the opportunity to expand both

Air India on joining Star Alliance. Delhi’s

its domestic and international network. Not just

IGI Airport (IGIA) held the induction

that, Air India can also access combined or com-

ceremony for Air India (AI) heralding their member-

mon procurement of fuel and ground handling serv-

ship into the Star Alliance. An Air India aircraft bear-

ices at airports abroad.

• Higher level of customer service at various airports across the globe. • Star Alliance network has over 1000 lounges across airports in the world.

‘Upon joining Star Alliance, Air India would make it easy for international passengers flying on member airlines to have easy access to Indian destinations’

ing the Star Alliance livery was unveiled by the CEO

Commenting on the occasion, I Prabhakara

of Star Alliance, Mark Schwab and CMD of Air India

Rao, Chief Executive Officer, Delhi International Air-

Rohit Nandan at stand no. A 14 of Terminal 3, Delhi

port (P) Ltd, said, “We are thrilled see our hub part-

International Airport (DEL). With this development,

ner and national carrier achieve this unique

the passengers on board any Star Alliance carrier

position. We are truly proud to see our efforts, of the

that serves DEL, will have the opportunity to access

last three years today, firmly position T3 as the only

Air India’s wide domestic and international network

Star Alliance Hub Airport in India. We will continue

through its hub at DEL. Air India has an interna-

to provide our untiring support to Air India in every

tional network of 33 destinations across USA, Eu-

aspect of maintaining operational excellence. We

rope, Canada, Far East, South East Asia and the

envision an increase in transfer passenger volume,

Gulf. The airline’s domestic network covers 50 des-

and we are prepared along with our government

tinations including areas of the North East, Ladakh

stakeholders, to handle our new passengers with

and Andaman and Nicobar Islands.

utmost care”.

This membership will allow Air India passen-

Air India’s selection in the alliance opens a

gers to access the Star Alliance's global network of

whole new world of opportunities for both Air India

over 21,980 daily flights to over 1300 airports in 195

as well as its travellers. Some of these include pri-

countries. This alliance will enable higher loads,

ority reservations, priority boarding, priority airport

yields and customer satisfaction on Air India’s net-

check-in, priority baggage handling. Other benefits

TRAVEL AND HOSPITALITY | AUGUST 2014

Commenting on Air India’s induction into Star Alliance, Sajid Khan, Country Manager- India, South African Airways said, “It gives us great pleasure to welcome Air India into the Star Alliance network. As India’s national carrier, Air India holds a special place in the Indian aviation sector. By joining the Alliance, Air India would make it easy for international passengers flying on member airlines to have easy access to Indian destinations. Additionally, the membership will also encourage international travel by giving domestic passengers hassle-free access to new international destinations served by member airlines. Air India has also been a long standing South African Airways codeshare partner and has made it possible for us to have access to important Indian cities and we are looking forward to forging even stronger ties with Star Alliance’s newest and 27th member.”

HOSPITALITY

“

There were a lot of expectations of the hotel industry that have not been met, including extension of infrastructure status to mid-market hotels. Current limit of INR 200 crore project cost excludes all other hotels other than five-star and luxury.

“

We feel that the Union Budget does not entirely do justice to the Government's own ambitious vision for the tourism sector. In particular, our industry is disappointed that no tax relief or other specific incentives have been proposed for the sector.

Naveen Jain President, Duet India Hotels

“

HOTEL INDUSTRY NOT AMUSED BY THE MODI GOVERNMENT’S FIRST BUDGET The Indian Hotel Industry is disappointed with the Modi Government’s maiden budget, as the industry feels the budget has ignored its concerns and not offered any specific incentive to it.

❖ B PREM KUMAR Y

budget of the Modi government;

Kamlesh Barot Director - VIE Hospitality and former President, FHRAI

SN Srivastava President & Co-Founder Clarks Inn Group of Hotels

“

We were expecting the Negative List would have mention of hotel Service Tax levy or Infrastructure threshold would have been reduced from 200 crores to 20 crores or at least some relaxations on our submissions about depreciation, de-linking of Taxes or TDS deductions etc.

The government needs to focus on making India a competitive destination. And to make this possible tourism needs to be given industry status and hospitality, the infrastructure status.

“

SM Shervani President, FHRAI

“

the Union Budget 2014-15, SM

rants should have been included in

Sherwani, President, Federation of

the Negative List for Service Tax,

Hotel and Restaurant Association of

pending introduction of the GST.

India (FHRAI) said, “We feel that

The same revenue base is already

the Union Budget does not entirely

taxed by way of VAT and Luxury Tax

do justice to the Government's own

imposed by State Governments

ambitious vision for the tourism sec-

and the additional levy of Service

tor. In particular, our industry is dis-

Tax by the Centre clearly amounts

appointed that no tax relief or other

to double-taxation,” said Shervani.

specific incentives have been pro-

He added, “It is FHRAI's view that

posed for the sector.”

the relatively meagre tax revenue

In light of the Prime Minister

which the Central Government gen-

identifying tourism as one of the five

erates on this account is insignifi-

priority areas for India's

cant compared to the massive

future

however, the industry is disap-

growth, FHRAI was confident that

economic opportunity which the

With tourism being one of the

pointed by the budget as it did not

the Government's maiden budget

country is losing in terms of addi-

key thrust areas of Prime Minster

provide any incentive to the hotel in-

would take decisive steps to

tional employment generation, cap-

Narendra Modi’s development vi-

dustry. The industry’s long-standing

streamline the sector's multiple tax

ital

sion, the hotel industry being one of

demand for ‘infrastructure status’

regime, which has been the primary

exchange earnings, by failing to ef-

the key segments of the compre-

also remained unfilled.

investment

and

foreign

impediment undermining India's

fectively capitalise on the intrinsic

hensive tourism industry had enor-

Expressing his disappointment

global competitiveness in tourism.

potential of our hospitality and

mous expectation from the first

on neglect of the hotel industry in

“In this context, hotels and restau-

tourism sector.”

TRAVEL AND HOSPITALITY | AUGUST 2014

HOSPITALITY

According to FHRAI, the inno-

dustry that have not been met, in-

any significant impact that would

or at least some relaxations on our

vative mechanisms which have

cluding extension of infrastructure

trigger the growth potential till the

submissions about depreciation,

been announced to allow the infra-

status to mid-market hotels, said

revision of the National Tourism Pol-

de-linking of Taxes or TDS deduc-

structure sector to access long-

Naveen Jain, President, Duet India

icy, long overdue, is announced.

tions etc.”

term financing is a key positive of

Hotels, adding that current limit of

“Practically the budget offers noth-

“Given the limited timeframe

the Union Budget, and also res-

INR 200 crore project cost excludes

ing because the outlay increase is

that the government had to put this

onates with the recommendations

all other hotels other than five-star

a merger of the figures announced

together, we have not seen any

which it had made in its pre-budget

and luxury while there is a gap in

by the previous Government, which

major announcements to ease the

submission. While welcoming the

the market for mid-market hotels.

was 1350 crores including the 200

current pain of the hospitality sector. The budget has been focused on

strong emphasis the Finance Min-

Mincing no words in expressing

crores for the North-Eastern region.

ister has laid on leveraging PPP

his disappointment over the neglect

Now announcement of Rs. 1800

creating sustained growth which in

mode for executing key infrastruc-

our opinion is in alignment with the

ture projects, FHRAI is of the view

expectations of the business com-

that “With the development of new

munity,” said Jain. “Hospitality being

tourism circuits and better air con-

largely dependent on the overall

nectivity to tier-II cities being

economic growth will be benefited

planned, it is imperative that simul-

by the significant improvement in

taneously a thrust be given to

the business sentiment, hopefully

budget and mid-segment hotels by

further fostered by improved policy

lowering the minimum project cost

making. However, India offers a lot

currently stipulated for inclusion of

of scope for leisure tourism which is

hotels in the harmonised master list

quite untapped. An organized effort

of infrastructure sub-sectors.” According to the Harmonised Master List of Infrastructure Sub-

is required to make the most out of Sanjay Sethi MD and CEO, Berggruen Hotels

“

sectors notified by the Union Ministry of Finance in October, 2013, three-star or higher category classified hotels located outside cities with population of more than 1 million, and hotels with project cost of more than Rs. 200 crores each in

Pradeep Kalra Sr. VP, Sales & Marketing Sarovar Hotels

Although, we were expecting some more SOPs for the hotel industry, but given the fact that this was the first budget by the new government and there wasn’t much time between formation of the government and presentation of the budget we understand the constraints of the government.

“

Multiple tax regime, which has been a major concern, should have been addressed, but has not been done. Levy of service tax amounting to double taxation since states already levy luxury tax and VAT should have been reviewed.

what India has to offer.” Even though disappointed with the maiden budget of the Modi Government, which overlooked its concerns, the hotel industry is satisfied with the budget for its certain measures that favours travel and tourism industry. SN Srivastava, President

“

& Co-Founder, Clarks Inn Group of

the Harmonised List of Infrastruc-

of the hotel industry, Kamlesh

crores means a mere Rs. 250

like some tax relief to inbound tour

ture Sub-sectors makes it easier for

Barot, Director - VIE Hospitality and

crores additional allocation.” Barot

operators, new tourism circuits etc.

eligible projects to avail long term

former President of FHRAI said, “I

further said, “We were all expecting

Also measures like river cleaning

rating have been included in the category of Social and Commercial Infrastructure. However, eligible costs exclude cost of land and

“

any place in India and of any star

lease charges, but include interest during construction. The inclusion in

Hotels said, “I sincerely believe that a new era awaits the tourism industry under the leadership of the new Prime Minister Narendra Modi. The industry at large is happy that a few measures have been announced for the travel and tourism industry

funding at lower interest rates. How-

am not very happy with the first

a lot more in this budget. Even

and making it navigable for large

ever, hotel industry thinks that such

budget for travel and tourism indus-

when the GST implementation by

commercial ships, boosting the

restricted inclusion has little utility

try. It has neither lived up to our in-

year-end was mentioned we were

road infrastructure etc. will have sig-

for the industry and only favour five-

dustry's

nor

expecting that the Negative List

nificant effect on tourism industry at

star hotels.

considered our memorandums sub-

would have a mention of the hotel

large in the long term.” However,

expectations,

Looking at the budget from hotel

mitted to the Government.” Barot

Service Tax levy or the Infrastruc-

Srivastava is not fully happy with the

industry’s point of view, there were

added that from the industry's point

ture threshold would have been re-

budget, and does share some dis-

a lot of expectations of the hotel in-

of view, the budget has not made

duced from 200 crores to 20 crores

appointments of the hotel industry.

TRAVEL AND HOSPITALITY | AUGUST 2014

HOSPITALITY

“For obvious reasons, there are

“For other points we need state

tax regime, which has been a major

will go up due to e-visa as clients

some disappointments as well, as

government intervention.”

concern, should have been ad-

who book last minute would be able

no significant measures have been

The industry does have some

announced for the industry. Hotel

nice words for the budget. “It is for

Levy of service tax amounting

try sees some silver linings in the

sector has once again felt left out,”

the first time that a pro-tourism

to double taxation since states al-

budget with its focus on infrastruc-

said Srivastava. “The government

budget was been presented. Spe-

ready levy luxury tax and VAT

ture. FHRAI welcomed the initia-

dressed, but has not been done.

to visit India impulsively. The indus-

needs to focus on making India a

tive to set up a `10,000 crore fund

competitive destination. And to

to provide equity, soft loans and

make this possible tourism needs to

other forms of risk capital for start-

be given industry status and hospi-

up companies. FHRAI had recom-

tality, the infrastructure status. Be-

mended

sides there needs to be faster

memorandum that we must focus

mechanism for the construction of

on institutional mechanisms aimed

hotel projects through effective sin-

at converting our youth from being

gle window clearance and push

job-seekers to job-creators. This is

should be given to hotel projects in

an important step towards this very

the budget sector,” Srivastava

goal.

its

pre-budget

added. “Multiple and high taxation,

Debashis Ghosal, MD & CEO,

besides making India a costly des-

Daiwik Hotels said that on policy

long industry wish list and the PM's exuberance for the sector the FM could certainly have delivered more or at least better.” Admitting the constraints the FM had in formulating the budget, Sanjay Sethi, MD and CEO, Berggruen Hotels said, “The budget is a right move in the right direction. Although, we were expecting some more SOPs for the hotel industry, but given the fact that this was the first budget by the new government

“

We need to be on a more aggressive war footing to catch up with our neighboring countries in terms of turnovers and number of arrivals. We need a better infrastructure in current destination and better Sops and tax breaks for the hotels and resorts as well.

“

vestors’ confidence in tourism and hospitality. So considering this very

Abhilash K Ramesh Director, Kairali Ayurvedic Group

cial mention must be made for intro-

Debashis Ghosal MD & CEO, Daiwik Hotels

“

Tax rationalisation is urgently required. Hotels are required to charge multiple taxes like Luxury, Vat/Sales and Service Tax which all add up to a tourist burning more money. We are indirectly pushing tourists out of the country to cheaper destinations which have lower taxes.

“

tination, is also eating up the in-

should have been reviewed.”

front, the new Government has made it clear that there will be a focus on tourism which is fantastic. “On a micro level I am not sure how much headroom the new Government had after taking over governance so recently with no macro parameters changing so drastically in the recent months. We hope to see more allocations to tourism in the future. Pilgrimage tourism has been given recognition for the first time in the country's history which is great for us and has vindicated our pilgrimage hotel plans, “ Ghosal added. According to him tax ratio-

and there wasn’t much time be-

duction of e-visas, allocation for

Abhilash K Ramesh, Director,

nalisation is urgently required. Ho-

tween formation of the government

developing tourist circuits etc. In-

Kairali Ayurvedic Group said that

tels are required to charge multiple

and presentation of the budget we

dustry has well appreciated the

the budget will definitely give a

taxes like Luxury, Vat/Sales and

understand the constraints of the

budget and is keenly watching the

boost to the tourism sector. But we

Service Tax which all add up to a

government.” However, he added

development which would have a

need to be on a more aggressive

tourist burning more money. “We

that not much has changed for the

multiplier effect on allied business,”

war footing to catch up with our

are indirectly pushing tourists out of

hotel industry. “We need infrastruc-

said Pradeep Kalra, Sr. Vice Presi-

neighboring countries in terms of

the country to cheaper destinations

ture status for the industry from

dent, Sales and Marketing, Sarovar

turnovers and number of arrivals.

which have lower taxes. Certainly

lending point of view. We need state

Hotels. “Development of airports in

We need a better infrastructure in

there is much more expected from

governments to levy electricity tariff

tier-I & II cities, availability of e-

current destination and better Sops

the government. Pilgrimage desti-

at industry rates. We need luxury

visas at nine airports, development

and tax breaks for the hotels and re-

nations which are big travel anchors

tax to waive off from all non luxury

of Buddhist sector, development of

sorts as well.

in the country require much more

hotels,” said Sethi, who feels that

convention centre in Goa are all

According to Ramesh, imple-

more could have been done, specif-

going to directly facilitate travel and

menting e-visa will favour current

ically on the infrastructure status.

impact hotel occupancies. Multiple

owners because their occupancy

TRAVEL AND HOSPITALITY | AUGUST 2014

attention in terms of infrastructure development,” added Ghosal.

HOSPITALITY

THE MET WINS TRIPADVISOR’S

‘CERTIFICATE OF EXCELLENCE’ AWARD

All The Restaurants & Luxury Lifestyle Store of The Metropolitan Hotel & Spa gets conferred with ‘Certificate of Excellence’ award by Tripadvisor

lobally known for all-round

coming from different parts of the

excellence and unparal-

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a distinguished position among

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them. We express our gratitude and

Met) continues to win awards and

thank Tripadvisor for recognizing our

honors and the latest happens to be

efforts at such a celebrated plat-

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The Metropolitan Hotel & Spa The Metropolitan Hotel & Spa,

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ecutive Director, The Metropolitan

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TRAVEL AND HOSPITALITY | AUGUST 2014

first

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by TNH DESK

COVER STORY

MODI GOVERNMENT’S MAIDEN BUDGET PROMISES ACHHE DIN FOR TOURISM INDUSTRY Union government has finally presented a budget which has accorded priority to the tourism sector and addressed a few concerns of the travel and tourism industry of the country. The industry widely welcomed the maiden budget of the Modi Government presented by Finance Minister Arun Jaitley, and termed it as pro-tourism industry budget.

❖ B PREM KUMAR Y

Talent, Tourism, Trade and Technol-

lated the Finance Minister and PM

basis once e-visa is implemented

ogy) of his agenda to revive 'Brand

for the best ever budget for the

and it will also generate additional

dustry sees an end to its perennial

India', the industry was sincerely

tourism industry in the history of

employment for 50 million people

neglect in every successive budget

hoping something good from the

India, and thanked them for consid-

and substantial increase in foreign

of the government with the presen-

maiden budget of his government.

ering the long pending demand of

exchange earnings.

The Indian travel and tourism in-

tation of this year’s budget by the Finance Minister Arun Jaitley. Due to PM’s thrust on tourism, which is one of five T-S (Tradition,

Excited over the tourism friendly

e-visa.

Madhavan Menon, MD,

proposals in the budget, the indus-

According to Goyal, Interna-

try gives thumbs up to it. Subhash

tional tourist arrivals to India will

‘Incredible India’ will get a much

Goyal, President, IATO, congratu-

grow by 30-40 per cent on yearly

needed boost with the start of is-

Subhash Goyal President of Indian Association of Tour Operators (IATO)

E M Najeeb Chairman ATE Group of companies

“International tourist arrivals to India will grow by 30-40 per cent on yearly basis once e-visa is introduced and it will also generate additional employment for 50 million people and substantial increase in foreign exchange earnings.”

“The implementation of e-visa at nine airports in India would trigger-off tourist inflow to the country in higher number. Exemption has been given to tour operators from service tax for tours wholly conducted outside India and a CENVAT credit of input service has been allowed to main service providers taking into account of services tax paid by sub-contractors.”

Thomas Cook (India) said, “Brand

Ajay Prakash,Chief Executive, Nomad Travels

Madhavan Menon MD, Thomas Cook (India)

“As this is the first time that tourism has received prominent mention in the Union budget, it's a big step forward. Of course, given Modi’s penchant for tourism, the industry had expected more but we had been neglected and starved for so long that even crumbs seem delicious!”

“Brand ‘Incredible India’ will get a much needed boost with the start of issuance of e-visa at nine major Indian airports announced as part of the Union Budget. E-visa implementation will certainly bring Destination India firmly back to favoured nation status and give it an edge over neighbouring competitors, thus creating an immediate window of opportunity for the upcoming inbound season.”

TRAVEL AND HOSPITALITY | AUGUST 2014

COVER STORY

UNION BUDGET 2014-15 PROMISES TO GIVE NEW IMPETUS TO THE TOURISM SECTOR suance of e-visa at nine major In-

side India and a CENVAT credit of

Kuoni India.

the tourism industry as the core

dian airports announced as part of

input service has been allowed to

the Union Budget. E-visa imple-

main service providers taking into

Peter Kerkar, Director, Cox &

the country. Introducing e-visa at

mentation will certainly bring Desti-

account of services tax paid by sub-

Kings said, “The government’s em-

nine key airports in India is a posi-

nation India firmly back to favoured

contractors. “This avoids double

phasis on travel and tourism in this

tive initiative and we look forward to

nation status and give it an edge

taxation. The Finance Minister has

year’s budget was on expected

more such pro-tourism move.”

over neighbouring competitors, thus

also adopted a lenient stand on the

lines as this government has shown

creating an immediate window of

rate of penal interest on the delayed

its intent to use travel and tourism

pedia, said, “The government has

opportunity for the upcoming in-

payment of service tax,” added Na-

to promote inclusive growth.” Ac-

kept up with their promise of devel-

bound season.”

jeeb. “With pro-tourism industry

cording to Kerkar, the thrust on pil-

oping tourism as a core sector for

proposals in the Union budget of

grimage and heritage tourism with

the economic development of the

at nine airports in India would trig-

2014-15, it is a time of positive

emphasis on Buddhist tourism cir-

country. Keeping in line with the

ger-off tourist inflow to the country

growth for India's tourism sector.

cuit centered around Gaya in Bihar

100-day aviation policy and a prom-

in higher number,” said E M Na-

The Union budget’s recognition of

will enable India to attract this seg-

ising Rail Budget, the government

jeeb, Chairman, ATE Group of

tourism as an important revenue

ment of tourists from South East

has announced number of meas-

Companies. Exemption has been

earner and generator of foreign ex-

Asia, Japan and Sri Lanka.

ures for holistic development of the

given to tour operators from service

change for the government is a

Jeet Sawhney, MD, Abacus

sector in the Union Budget 2014-

tax for tours wholly conducted out-

boost to the tourism industry in

India said, “We are glad to know

15, harnessing the power of tech-

general,” said Rajeev Wagle, MD,

that government has considered

nology and broadband in the

“The implementation of e-visa

Commenting on the budget,

sector for the economic growth of

Vikram Malhi, MD, Asia, Ex-

Neelu Singh COO, Ezeego1.com

Biji Eapen President, IAAI

rajeev Kohli Joint Managing Director, Creative Travel

Arun Anand MD, Midtown Travels

“The visible focus of the budget is to position India as an attractive tourist destination. The Budgetary proposal to create five tourist circuits around specific themes is likely be a big boost for the development of tourism.”

“The proposals to develop new airports in tier-I and tier-II cities is definitely a boost to the aviation and tourism industry, however, increase in baggage allowance from Rs 30000 to Rs 45000 will only help the Indians residing abroad or Indians travelling as tourists to purchase or shop more.”

“Given that this is the first time in so many years that tourism had been mentioned significantly in the union budget, it is a great success for us. Yes, we could have got more, but it is a start and we are not unhappy at all. We achieved a few of the major items we asked for.”

“The budget although is a first step where tourism has been recognized but it does not meet the expectations of the tourism industry. The tourism industry was expecting much more, such as infrastructure status to hotel industry and some relief on taxation on transport etc.”

TRAVEL AND HOSPITALITY | AUGUST 2014

COVER STORY

THE BUDGET 2014-15 OPENS A NEW CHAPTER FOR TOURISM INDUSTRY country. Developing a world class

itage and archaeological sites of

convention facility in Goa will help

national significance.

channelize a larger share of MICE tourism to the country.” According to Neelu Singh,

Aloke Bajpai, CEO and Cofounder ixigo.com said, “Better in-

dent, Kerala Travel Mart 2014,

the first time in so many years that

said, “E-visa facility to nine airports

tourism had been mentioned sig-

is really a great opening and will

nificantly in the union budget, it is a

definitely boost the foreign arrivals

great success for us. Yes, we could

frastructure in travel and tourism

, but other than this there is not

have got more, but it is a start and

COO, Ezeego1.com, the visible

with introduction of e-visa facility in

much incentive for the industry.

we are not unhappy at all. We

focus of the budget is to position

nine cities, development of new air-

The service tax and the system of

achieved a few of the major items

India as an attractive tourist desti-

ports in tier-I and tier-2 cities, INR

its implementation in tourism sec-

we asked for. The current govern-

nation. The budgetary proposal to

100 crore for metro projects in Luc-

tor are much complicated. In order

ment is in place for very little time,

create five tourist circuits around

know and Ahmedabad and alloca-

to boost domestic tourism and

and I am confident that next year,

specific themes is likely be a big

tion of INR 1000 crore for rail

keep the money within India gov-

we will see a lot more focus on our

boost for the development of

connectivity in the North-east over

ernment should encourage domes-

industry.” As regards exemption

tourism. Singh added that the

and above the funds committed in

tic tour operators by exempting

on service tax on services pro-

budget proposals aim to explore

the interim budget are steps taken

service tax for within India prod-

vided by tour operators, Kohli said,

India's rich cultural, historical, reli-

in the right direction to boost the

ucts and consider also special

“They have at least removed the

gious and natural heritage to the

travel sector.”

schemes for regional domestic

lacuna in the policy that was ham-

fullest by developing several her-

Abraham George, MD, Insight Tours & Travels, and Presi-

promotion.” Rajeev Kohli, Joint MD, Cre-

pering our operations in neighbouring countries.”

ative Travel said, “Given that this is

Jeet Sawhney MD, Abacus India “We are glad to know that government has considered the tourism industry as the core sector for the economic growth of the country. Introducing e-visa at nine key airports in India is a positive initiative and we look forward to more such pro-tourism move.”

Vikram Malhi Managing Director, Asia Expedia

Peter Kerkar Director, Cox & Kings

ravi Gosain MD, Erco Travels

“The government has kept up with their promise of developing tourism as a core sector for the economic development of the country. Keeping in line with the 100 Day aviation policy and a promising Rail Budget, the government has announced number of measures for holistic development of the sector in the Union Budget 2014-15, harnessing the power of technology and broadband in the country.”

“The government’s emphasis on travel and tourism in this year’s budget was on expected lines as this government has shown its intent to use travel and tourism to promote inclusive growth, as this sector contributes approximately seven per cent of India’s GDP and it helped create over 40 million jobs last year.”

“For the first time in the history, tourism has got importance and word ‘tour operator’ has been mentioned in the budget. This will encourage inbound tour operators facing slowdown from last couple of years. PM Modi’s first budget will put fresh energy in tourism industry and it will surely be a game changer.”

TRAVEL AND HOSPITALITY | AUGUST 2014

COVER STORY

A SECTION OF THE INDUSTRY WAS EXPECTING A MORE PRO-TOURISM BUDGET Welcoming the budget Biji

time in the history, tourism has got

the first budget of the Modi Gov-

those countries. We will request

Eapen, President, IAAI said, “The

importance and word ‘tour opera-

ernment. Expressing his disap-

the FM to give service tax exemp-

proposals to develop new airports

tor’ has been mentioned in the

pointment on the budget, Arun

tion to inbound tourism where we

in tier-I and tier-II cities is definitely

budget. This will encourage in-

Anand, MD, Midtown Travels, said

earn foreign exchange for the

a boost to the aviation and tourism

bound tour operators facing slow-

that the budget although is a first

country and we should be treated

industry, however, increase in

down from last couple of years. PM

step where tourism has been rec-

at par with exporters,” added

baggage allowance from Rs

Modi’s first budget will put fresh

ognized but it does not meet the

Anand.

30000 to Rs 45000 will only help

energy in tourism industry and it

expectations of the tourism indus-

the Indians residing abroad or Indi-

will surely be a game changer.”

try. The tourism industry was ex-

FHRAI said, "FHRAI welcomes the

ans travelling as tourists to pur-

Gosain also said that e-visa will in-

pecting much more, such as

announcement regarding imple-

chase or shop more. Service tax

crease business for all tour opera-

infrastructure status to hotel indus-

mentation of the e-visa scheme

on air tickets should be regularised

tors. Exemption of service tax on

try and some relief on taxation on

policy and the allocation of `500

and streamlined in all segments to

foreign tourists wholly operated

transport etc.” Anand feels that the

crore for development of five

avoid a multiple tax regime which

outside India by Indian tour opera-

exemption on service tax on tours

theme-based tourist circuits. How-

is primarily affecting the competi-

tor will give some relief; however,

to neighboring countries will not

ever, we also feel that the Union

tiveness of the Indian aviation sec-

we wanted service tax to be ex-

help the Indian inbound tourism.

budget does not entirely do justice

tor,” said Eapen.

empted fully from inbound tour op-

“We need to boost the arrivals into

to the Government's own ambi-

India and not to help the neighbor-

tious vision for the tourism sector.”

Ajay Prakash, Chief Executive, Nomad Travels, and former Presi-

erators as applicable to exporters. Not all are very pleased with

SM Shervani, President,

ing countries by promoting tours to

dent, TAFI, said “As this is the first time that tourism has received prominent mention in the Union budget, it's a big step forward. Of course, given Modi’s penchant for tourism, the industry had expected more but we had been neglected and starved for so long that even crumbs seem delicious!” Prakash added, “Even a partial exemption on foreign exchange earnings from income tax would have spurred growth in inbound tourism. The exemption for services provided overseas to foreign tourists by Indian tour operators is a trifle bizarre and will not bring any relief to the majority of tour operators. Only multinationals companies would perhaps benefit from this. What was needed was a complete exemption for tour services provided overseas along with abolition of service tax on tickets issued through travel agents. ” Ravi Gosain, Managing Direc-

Abraham George, MD, Insight Tours & Travels, and President of Kerala Travel Mart 2014

rajeev Wagle MD, Kuoni India

Aloke Bajpai CEO and Co-founder ixigo.com

“E-visa facility to nine airports is really a great opening and will definitely boost the foreign arrivals, but other than this there is not much incentive for the industry. In order to boost domestic tourism and keep the money within India government should encourage domestic tour operators by exempting service tax for within India products and consider also special schemes for regional domestic promotion.”

“With pro-tourism industry proposals in the Union Budget of 2014-15, it is a time of positive growth for India's Tourism sector. The Union Budget’s recognition and commitment to tourism as an important revenue earner and generator of Foreign Exchange for the government is a boost to the tourism industry in general.”

“Better infrastructure in travel and tourism with introduction of e-visa facility in nine cities, development of new airports in Tier-I and Tier-2 cities, INR 100 crore for metro projects in Lucknow and Ahmedabad and allocation of INR 1000 crore for rail connectivity in North East over and above the funds committed in the interim budget are steps taken in the right direction to boost the travel sector.”

tor, Erco Travels said, “For the first

TRAVEL AND HOSPITALITY | AUGUST 2014

HOSPITALITY

JW Marriott Bangkok A Gem in the Crown

❖ B MANDIRA RAI Y

USEFUL FACT Accredited travel agents get 10% commission for selling rooms.

“A steakhouse on our only night in Bangkok?” asked my husband in the most exasperated tone he could muster, as I informed him of our dinner reservation at the New York Steakhouse at the JW Marriott that night. I, on the other hand, fully aware of the fact that he had his heart set on a typical Thai meal in Thailand’s capital city, could not resist dining at the legendary restaurant on the 2nd floor of the hotel we were to call home for the next 24 hours. Any doubts my husband may have had concerning my sanity melted away when he ordered a Caesar salad at the start of his meal, for two minutes later, the server showed up with a Caesar salad station by our table to prepare the dressing (yes, I said dressing, not salad) from scratch. 20 minutes and a host of exotic ingredients later, the most sumptuous looking (and tasting) Caesar salad was put on our table. My

TRAVEL AND HOSPITALITY | AUGUST 2014

husband didn’t utter another word of protest for the rest of the evening. The menu – classic New York Steakhouse was as classy as the photographs of the New York skyline that adorned the wall. Or the silver cutlery that was placed on the table. The melt-inyour-mouth steaks gave the fresh seafood stiff competition. In a hotel that has become a byword for style, this steakhouse is definitely Bangkok’s, if not Thailand’s best. In fact, the dinner that night had set the bar very high, but the hotel never failed to impress. Wooing guests for the last 17 years, this haven for seekers of all things luxe is very centrally located in Soi 2 on Sukhumvit Road, one of Bangkok’s most sought after addresses and is the place to stay if you want to scowl the city for some retail therapy, world class dining, nightlife or even a peek into Bangkok’s hustle bustle. Naturally, the accolades just keep flying in, with Conde Nast Traveller readers ranking it the 5th best hotel in Thailand. Travel + Leisure magazine placed it amongst the top 500 hotels of the world in 2013. But the cherry in the bubbly is the spa, a sanctuary for the senses that occupies a complete floor of the hotel. A bad month at work, a maid-less week and an overnight flight later, I trudged my exhausted body into the spa, believing that no one short of God could revive me. Surprisingly, my Goddess like masseuse, with her perfect Swedish massage techniques, traditional Thai hot herbal compresses and exotic frangipani oil managed to iron out all my kinks and send me back the same woman, only in

HOSPITALITY

a new body. Bliss! Coming back to the food, self-proclaimed gourmands like myself never had it better, with a whopping 10 restaurants and bars to choose from. Get your sushi fix with some divine fish at Tsu Japanese Restaurant or break bread with food cooked on the griddle right before your eyes at the Nami Teppanyaki Bar. Lovers of all things Chinese will savor the exquisite Cantonese and Szechuan creations at Man Ho Restaurant. The award-winning Marriott Café served me the most scrumptious basil and cheese crepe that I had ever tasted. The Bangkok Baking Company did the same to me with its heavenly chocolates. Those missing the big apple can kick back with cocktails and a bite, complete New York style, at the Manhattan Bar. And then there is always my beloved New York Steakhouse. And now for a little on the rooms in this not so little hotel (441 rooms call the JW Marriott Bangkok home). Mine was nestled on the executive floor and swathed in black, white and silver. The thrum of the city traffic was muffled to a distant hum by the heavy drapes sitting on the chicly masculine grey walls. And I, a person who takes what’s on the sink rather seriously, was thrilled to see bathroom amenities from Aromatherapy Associates, a London-based beauty company founded in 1985. And the oldest trick in the book, chocolates on the pillow, never fails to charm the pants off me! And while we are talking executive, I have to say that the executive lounge at this hotel is by far the best in the business. We are talking an open kitchen, a live station with a chef cooking food to order, a multi-cuisine menu that changes daily and a outdoor deck for dining alfresco! For my husband, the deal clincher was the shoeshine service at the lounge. Sold. I must sheepishly admit that as any seasoned traveller, I am not easily impressed. In the same breath, I must also confess that the JW Marriott is an absolute gem in Thailand’s crowning city. Royalty, politicians, some of the biggest names in the entertainment industry and its many, many more guests couldn’t agree more. And neither can my husband.

TNH RATING 4/5

TRAVEL AND HOSPITALITY | AUGUST 2014

ECO TOURISM

TURTLE LIMITED CELEBRATES WORLD TURTLE DAY The first edition of 3-day Turtle Safari was held recently.

urtle, one of India’s leading men’s

this initiative and contribute towards the con-

lifestyle brands, along with TSA (Tur-

servation of this rare species. Regarded as

tle Survival Alliance – an interna-

symbols of strength, stability and wis-

tional organization), recently celebrated World

dom for centuries and worshipped in

Turtle Day (On May 23rd) and marked the com-

many cultures, turtles help maintain

pletion of the first edition of Turtle Safari – a 3-

the ecological balance in nature, but

day trip to the turtle conservation project sites

are facing a serious threat to their

in the breathtakingly beautiful Chambal River

survival today.

by TNH DESK

Valley and Kukrail Forest Reserve to create more awareness about the endangered species of turtles and provide the participants an opportunity to experience and connect with them in their natural habitat. Present on the occasion were Vikram Duggal, Head of Marketing, Turtle Limited along with Dr. Shailendra Singh, world renowned biologist and winner of Disney Conservation Hero Award. After having been actively involved in the conservation of endangered species of turtles across India for many years (mainly Olive Ridley Turtles along the coast of Orissa), Turtle Limited recently entered into a partnership with TSA to support the conservation of freshwater turtles along the banks of Chambal River near Etawah (UP) and in the Kukrail Forest Reserve on the outskirts of Lucknow (UP). TSA is an interna-

Releasing juvenile turtles in Chambal river

tional organization working towards conservation of endangered species of turtles in multiple countries across the globe. Guided by Dr. Shailendra Singh and his team, the participants of this 3-day trip (“Turtle Safari”) got an opportunity to visit a turtle hatchery on the Chambal river bank, release juvenile turtles back into the river, take photos with them, go on a short boat ride, watch crocodiles and birds in the wild, interact with turtle conservationists, and so on. This was followed by a visit to Kukrail Forest Reserve (Gharial and Turtle Centre), which houses 11 species of turtles and crocodiles for captive conservation. Speaking on the occasion Duggal said, “Turtle (the brand) is proud to be associated with

Turtle Hatching Pond, Kukhrail Forest, Lucknow

TRAVEL AND HOSPITALITY | AUGUST 2014

INTERNATIONAL

CHINA TOURISM REACHES INDIAN FILMS ENHANCE PRESENCE IN PORTUGAL OUT TO WIDER INDIAN TOURIST MARKET Bengali movie “Bachchan” to film three songs in Portugal

In an attempt to make China’s star as a tourist destination on the rise, China National tourism administration is going full throttle to expand its reach across Indian cities.

❖

BY SWAATI

CHAUDHURY

“

We are combining both online and offline promotions to woo a large number of Indian tourists to China,

“

ment, China National Tourism Administration

has

declared

the

current year as the Year of Smart

destination, the Turismo de Por-

Amit Jumrani, Producer of

tugal office has been actively in

the

film

“Bachchan”,

com-

mented; "An important thing to know about movie making is to

line and offline promotion to woo a

cation management agencies.

bring new and unexplored loca-

large number of Indian tourists to

With Indian cinema being a key

tions around the world to the In-

China. The Internet business is

driver that increases destination

dian audience. We are happy to

booming and with the growing use

awareness and desire, Turismo

find them here in Portugal".

of Internet, we are stressing more

de Portugal has been active in

on online promotion of our tourist

reaching out to the segment.

Rengarajan Jaiprakash, Director of All Around Globe Serv-

destinations. We have taken up on-

Turismo de Portugal in asso-

ices Pvt Ltd, commented, “We

line promotion to captivate the

ciation with ‘All Around Globe

find Portugal is the most shoot-

Services PVT LTD’ of India &

ing friendly country and people

China National Tourism is mak-

‘Cinemate’ - Portugal’s leading

are very happy to welcome us.

ing big strides to penetrate into

line services company; brings

We find Portugal very cost effec-

major cities that have immense

the first ever Bengali (Eastern

tive and efficient to shoot small

tourist potential across all four

India) movie to film the beauty of

budget and regional movies.

zones of India. Qianguo further

Portugal. The movie named

After the great success of

said, “Besides Indian metros, we

“BACHCHAN” produced by one

“Balupu” which we shot last year,

are reaching out to Tier-II cities of

of the leading moviemakers

we managed to get Bachchan to

CNTA’s efforts in India

land of dragon. In a latest develop-

Aveiro and Ericira.

dialogue with Indian mainstream

SNAPSHOT

Here’s some exciting news for

and lure as a top-end leisure

film producers, directors and lo-

India like Bhubaneswar, Guwahati

those with a penchant to tour the

backdrop and the other will be in the natural beauty of Algarve,

for us. We are combining both on-

minds of tourists.”

Li Qianguo Deputy Director, China National Tourist Office

As part of the mandate to further enhance Portugal’s image

• Blending online and offline promotion. • Stressing more on online publicity of its tourist places. • Potential tourist markets are North-East and South India. • Organizing conferences and marketing campaigns in Tier-II cities of India. • Hosting road shows at shopping malls in major cities of South India.

Travel.

‘Grassroot Entertainment’ & ‘RE-

Portugal. With Bachchan we

LIANCE ENTERTAINMENT’ a

open the gates of Bengali film in-

subsidiary of the Anil Dhirubhai

dustry to Portugal. We managed

Ambani Group from India.

to shoot 3 songs ( Music video)

The film casts lead actors are

in seven days, thanks to “Cine-

played by Jeet and Aindrita Ray

mate” our local partner. We will

and is scheduled to be released

have many projects coming here

in October 2014. The three songs, which will be filmed in Portugal, will bring

in the near future. We look at spending over 100,000 Euros per movie in Portugal”.

the country’s un-touched loca-

In the recent past South

tions to the Indian audience. The

India’s blockbuster movie titled

film aims to shoot three of its

‘Balupu’ starring Ravi Teja and

music videos in the Portugal.

Shruti Hassan, filmed their main title song along the streets of Lis-

Indian tourists are highly signif-

and Ranchi in the eastern zone to

These songs will be choreo-

icant for China. Since ages, India

offer a boost to our tourism strategy.

graphed by India’s well known

bon with some additional se-

and China are sharing close links

We intend to reach out to the wider

choreographer Baba Yadav. One

quences in the Algarve; the Southern region of Portugal.

with each other. Li Qianguo, Deputy

Indian market. The North-eastern

of the three songs will be filmed

Director, China National Tourist Of-

region of India has a plethora of cul-

in the city of Lisbon and Porto

fice said, “India is full of resources

tural similarities with China and

and is an emerging tourist market

forms our potential tourist market.”

TRAVEL AND HOSPITALITY | AUGUST 2014

INTERNATIONAL

10 THINGS TO DO IN

KENYA Kenya is a world of wonders. It’s the pride of Africa, where elephants roam and big cats prowl. And yet the country has so much more to offer than safari – it’s the perfect destination for an allround holiday.

he stunning destination of Kenya is well

provide the travellers with this unique opportu-

known for fantastic safari holidays but

nity. Swimming with Dolphins has been recog-

there are also a huge variety of other ac-

nized as one of life’s special moments and even

tivities on offer to keep everyone entertained.

medically challenged non-swimmers derive

Whether you’re after a relaxing beach break or

enormous benefit and pleasure from this most

another adventure, there’s plenty to see and do

natural and uplifting experience.

in Kenya.

To enjoy the Dolphins one do not need to be

Take to the skies in a Hot Air Balloon What better way to start the day could there be than rising gently above the plains of Africa in

a strong swimmer. If the tourists prefer to stay dry they can sail in a dinghy and view the reef through a specially designed viewing scope.

a hot air balloon? As you ascend, dawn begins

Walking safari

to creep over the horizon, illuminating the land-

A privately escorted walking safari is one of

scape in an ethereal light and setting the scene

the most exciting and in-demand activities in the

as the animals begin to stir and a new day be-

African bush. Walking safaris in Africa are com-

gins.

pletely different to game drives; being on foot

As you float in the air you will have a bird's

brings about a totally new way of understanding

eye view of the wildlife. Hour-long excursions set

the surroundings. Walking safaris were the origi-

off at dawn and end with champagne breakfasts.

nal safari and remain the purest form. There are

This incredible once in a lifetime experience of-

few experiences as exhilarating as a close en-

fers the visitor a fantastic view of Kenya's scenic

counter with an elephant, lion or buffalo.

beauty, and the chance to drift unobtrusively

Feed the wild Giraffe

over the wildlife below.

Getting up close and personal with the wild

Swim with Dolphins

giraffes at The Giraffe Centre, Nairobi is a

The safe warm waters of the Kenya’s coast

thrilling experience. From a raised wooden plat-

TRAVEL AND HOSPITALITY | AUGUST 2014

INTERNATIONAL

form you can observe, hand-feed and pat the

fish. A day spent at sea on a Dhow is a won-

fringing reefs that shelter inner lagoons from

Giraffes. Watching, feeding, kissing, and inter-

derful experience and a fantastic way to ex-

the rougher weather and larger creatures.

acting with some of the most majestic crea-

plore the region. The calm waters are perfect

Snorkelling in the clear, blue waters of these

tures that walk this earth is a memory to

for sailing and one can soak in the serenity of

lagoons provide a breathtaking introduction to

cherish your lifetime. Hand feeding giraffes is

the place.

marine life.

an education in itself. You will see, close at

Visit a Maasai village

Nightlife

hand, how they use their long, prehensile

A visit to a traditional tribal village will

Nairobi comes alive at night, and with a fast

tongues to remove leaves from prickly acacia

allow you to see the rich cultural history of the

paced nightlife, it is hard to keep up with the

branches.

people with many tribes living the same way

various nightclubs around. There are also a few

Elephant orphanage

their ancestors have done for hundreds of

local nightclubs in Nairobi and Mombasa that

Thousands of elephants are killed every

years.

stay open until dawn. Every night in Kenya is a

year for their ivory, mainly driven by demand from Asia. The David Sheldrick Wildlife Trust

Boat safari, Naivasha

different and lively night. Casinos have also

Lake Naivasha is a beautiful freshwater

sprouted around the city increasing the night

in Nairobi rescues and rehabilitates orphaned

lake, the second largest in the area after Lake

life attractions. There are casinos, cafes, night-

elephants and rhinos with the aim of returning

Baringo. Lake Naivasha is an ideal place for

clubs and 24-hour facilities like supermarkets.

them to the wild. Visitors to the elephant or-

boating, with wide open waters, fantastic sur-

phanage come face to face with the infant sur-

rounding scenery and plenty of channels to

companied by a vibrant nightlife and all the

vivors. The babies play around in their daily

explore. Boats can be hired with driver/guides

global tastes are found in one destination.

mud bath between 11 a.m. and noon. The

from many of Naivasha's lakeside lodges and

youngest elephants come trotting out of the

camps. This is an excellent way to see plenty

bush to greet their keepers who stand at the

of birdlife and hippos up close. For keen

ready with giant bottles of milk.

sailors, there is a sailing club in Naivasha.

Dhow sailing

Snorkelling

The marine life is wonderful, with abun-

The warm, tropical waters of the Indian

dant wrecks and reefs to dive around, al-

Ocean are an irresistible draw to water lovers;

though thereâ&#x20AC;&#x2122;s plenty to be seen if you simply

there is no better way to explore this environ-

snorkel. Dolphins, turtles and whale sharks

ment than to strap on a mask and snorkel and

can be seen along with many colourful, exotic

go for a swim. The coast is rimmed with long,

TRAVEL AND HOSPITALITY | AUGUST 2014

Kenya offers a safari or beach vacation ac-

by TNH DESK

INTERNATIONAL

JAPAN BEGINS ISSUANCE OF MULTIPLE ENTRY VISAS FOR SHORT-TERM STAY TO INDIANS The issuance of multiple entry visas for short - term stay for nationals of India is expected to help increase the number of Indian tourists to Japan and improve convenience in business activities.

he Government of Japan has begun

Japan. Thus, the target of attracting 10 million visitors

issuance of multiple entry visas for

to Japan a year, set by the government of Japan, was

short - term stay to nationals of India

achieved for the first time.

(ordinary passport holders) from July

BAHRAIN’S NEW VISA POLICY CREATES EASIER ACCESS FOR INDIANS The bahrain economic develop-

Taking the opportunity of the 2020 Tokyo Olympic

ment board (edb) has highlighted

3. This decision was taken following

and Paralympic Games, the Government of Japan is

details of a new visa policy. The new

the announcement by Prime Minister Shinzo Abe

now working towards its higher goal of attracting 20

visa policy enables residents of

when he visited India this January that the Govern-

million foreign tourists to Japan with a view to promot-

india, along with 35 other countries,

ment of Japan would introduce multiple entry visas

ing the tourism•based country policy, by taking advan-

to apply for electronic visas as of oc-

based on the recognition that the enhancement of

tage of the momentum generated by the 2020 Games.

tober 2014.

people to people exchanges is important in order to further broaden relations between Japan and India.

The number of Indian visitors to Japan of last year

This will bring the overall total of

was approximately 75,000, marking the highest ever

countries eligible to receive e-visas

Last year, 10.36 million foreign tourists visited

figure of Indian tourist arrivals to Japan. However, the

to 101.

Japan. This number was a huge leap over the previ-

number of Indian tourists to foreign countries had al-

ahead of travel to the Kingdom of

ous year’s figure of 8.36 million foreign tourists to

ready touched 15 million in 2012, and it is expected

Bahrain through a simple online ap-

that this number will further increase rapidly. There-

plication process.

These can be obtained

SNAPSHOT

fore, the Government of Japan recognises India as a

Starting in 2015 residents of

•In 2013, 10.36 million foreign tourists visited Japan. •This number was a huge leap over the previous year’s figure of 8.36 million foreign tourists to Japan. •For the first time, the target of attracting 10 million visitors to Japan a year, set by the government of Japan, was achieved. •The number of Indian visitors to Japan in 2013 was about 75,000. •This marked the highest ever figure of Indian tourist arrivals to Japan

very high potential market, which can help Japan

India will also now be able to spend

achieve its ambitious goal of attracting 20 million for-

longer periods of time in Bahrain.

eign tourists by 2020.

Under the new system visas will be

The issuance of multiple entry visas for short•term

valid for a month and can be re-

stay for nationals of India is expected to help increase

newed for up to three months. Addi-

the number of Indian tourists to Japan and improve

tionally, multiple entry visas will also

convenience in business activities, thus further devel-

be available.

oping bilateral exchanges between Japan and India.

In particular, the new visa policy

“It is very welcoming that, through the issuance of

will further enable expatriates who

multiple entry visas, it has become easier for Indian

do business in Bahrain, to easily

nationals to travel to Japan,” said Ryoichi Matsuyama,

travel in and out of the Kingdom

President, JNTO.

more easily, as well as boosting the

by TNH DESK

tourism industry. The new visa policy will have a particularly significant im-

INDIANS EXEMPTED FROM VISA TO VISIT REUNION ISLAND

pact on ease of travel for Indians due to the large numbers that live, work and travel to Bahrain. Indians make up the largest expatriate pop-

Indians no longer need a visa to visit the French

preferred tourist destination. Indian tourists visiting

ulation in Bahrain with more than

Island of Reunion in the Indian Ocean for stays up to

Reunion will be provided with a free Visa on Arrival at

300,000 residing in the Kingdom.

15 days. French Ambassador to India Francois Richer

the airport, with a validity of 15 days. Réunion Island

India is also one of Bahrain’s most

has said that Indian tourists are now exempted from

is located in the Indian Ocean, east of Madagascar,

important trading partners. In 2011,

obtaining a visa to travel to the island for stays up to

about 200 km southwest of Mauritius. The French is-

total trade between India and

15 days. The step was taken to promote France as a

land has a population of 840,974 people.

Bahrain exceeded $1.7 billion.

TRAVEL AND HOSPITALITY | AUGUST 2014

INTERNATIONAL

SIZING UP THE NIGHTLIFE

The nation of Monaco might be small in terms of size, but it is a giant when it comes to glamour. Monaco is the centerpiece for

is.

luxury holidaying in Europe. You

Let yourself be carried along by

won’t find another location in Eu-

the intense excitement of the game

rope that attracts the rich and fa-

in the most beautiful casinos in the

mous as much as Monte Carlo.

world, all within a 200 meter perime-

Monaco’s every night is filled with

ter in Monte-Carlo. Casino de Monte

glamour and effervescent spirits. A

Carlo is the perfect destination for

night in Monaco offers such variety

people who want to get a taste of

that you will need to spend more

what it’s like to bask in riches. With

than one night to fully appreciate it.

beautifully gilded ceilings and stun-

Every night in Monaco is an excep-

ning architecture everywhere you

tional. The coolest bar, clubs on the

look, this truly is the pinnacle of

part of the tiny country and it is one

club has a huge dance floor, VIP

coast and glitziest locations makes

glamour and grandeur. The casino

of the safest countires in the world.

area and a vast terrace with one of

it more attractive.

is a cornerstone of Monaco where

Jimmy’z being a world famous night

the best sea views. One can also

the rich come to gamble their for-

club, it has witnessed stars from all

choose to sip fresh fruit cocktail with

over the world. No two nights at Jim-

their feet in water or settle in the

my’z are ever the same as the music,

shade of thatched roof at the Alang

Monaco has a diverse nighttime entertainment menu. The palatial

tunes.

casinos and glitzy clubs of the fa-

A shrine for gambling, poker and

mous Monte Carlo area are worth-

partying, Sun Casino is a home to

the ambiance and visiting celebrities

Bar.Monaco cuisine is synonymous

while if you are looking for a high

exclusive games, live music and an

change every day. Another hot spot

with an eclectic offering which is truly

glamour factor. Pubs, cafes, and live

excellent ambience. Casino La Ras-

is the Sass Café which is open till the

a connoisseur’s delight. Some of the

music clubs are also found in

casse with 85 slot machines also of-

sunrise. The bar plays live music and

cuisines you can enjoy are Fusion,

Monaco. These venues give the

fers exciting interactive games for

is regarded as an “IN” spot for

Italian, Gourmet, Mediterranean,

destination a well-rounded after-

the visitors.

celebrities. NI Box Night Club is de-

Pizzeria, Traditional French and Ex-

dark scene that offers something for

Monaco is a haven for the party

signed as a modern and futuristic

otic. Each cuisine has its own spe-

everyone, no matter what their taste

animals as nightlife is an important

venue for party in Monaco. The night

cialty and taste.

TRAVEL AND HOSPITALITY | AUGUST 2014

by TNH DESK

INTERNATIONAL/CRUISE

SAFE IN

THAILAND I think it’s safe to say that Thailand is the most preferred destination by Indian Travellers. Amidst all the political developments in the country last year, over 1 million Indian tourists still visited the country. I won’t deny that year after year we throng to Thailand because there is no foreign destination which gives us better value for money. However, what really sets Thailand tourism

launched a special online insurance

These travel insurance policies

of the 24-hour emergency assis-

apart is that they are always willing

coverage scheme known as the

provide instant coverage up to the

tance offered by the well-known Al-

to go that extra mile to attract visi-

“Thailand Travel Shield”.

value of 1,000,000 Baht for the

lianz

packages starting at 650 Baht, and

Governor ThawatchaiArunyik said,

tors.

Effective July 25, 2014, visitors

Global

Assistance.

TAT

To add a feather to their cap,

will be able to buy the insurance

up to the value of 2,000,000 Baht for

“We are now happy to report that

Tourism Authority of Thailand in co-

coverage online for a broad range of

the packages starting at 1,100 Baht.

such a scheme has now been set in

operation with reputed Thai insur-

unforeseen events ranging from ac-

The period of coverage ranges up to

place. This is to ensure that trav-

ance

Thai

cidents, trip cancellation, loss or

60 days, but it can also cover visitors

ellers enjoy their visit to the kingdom

Insurance, Chao Phaya Insurance,

damage of baggage / personal be-

making annual trips to Thailand.

with great peace of mind, knowing

Siam City Insurance, and Krungth-

longings, emergency hotel accom-

aiPanich

modation, etc.

companies,

Muang

Insurance

has

now

In addition, everyone purchasing this insurance can take advantage

PRINCESS CRUISES RAISES THE BAR IN THE INAUGURAL SEASON OF SAPPHIRE PRINCESS IN SINGAPORE Starting this September, Singapore will witness the stay of one of the most extravagant ships from Princess Fleet – The Sapphire Princess, which will come with a variety of itineraries ranging from as short as 3 days to as long as 17 days offering an eclectic mix of ports in its first six months long deployment in Singapore and the region.

that should anything go wrong, they’ll be covered.”

by TNH DESK

opportunity to expose their top performers & dealers to a premium cruiseline at a very affordable cost. Chang Chee Pey, Executive Director, South Asia, Middle East and Africa, Singapore Tourism Board, said “India is one of our top source markets for cruise, and the addition of the Sapphire Princess will give Indians more compelling options to choose from when embarking on a journey to discover Southeast Asia’s

During these voyages, travellers

premium cruising experience closer

will be given several opportunities to explore exotic destinations and enjoy

vessel. Sapphire Princess has been

The mix of itineraries is so rich

the Formula 1 Singapore Airlines

through cruising the region onboard

refurbished in 2012 and it would

that it suits passengers of every

Grand Prix and BNP Paribas WTA

Sapphire Princess.

offer a very cosmopolitan ambience

budget – may it be honeymooners,

Finals as well as the colourful Diwali

these

the

maximum

Cruise Professionals, International

diverse landscape. Add to that Sin-

home are going to get an opportu-

Sales Agency for Princess Cruises

gapore’s adrenaline-packed calen-

nity to sail onboard this beautiful

in India.

dar of world-class events the likes of

“We are very excited that one of

to her cruise passengers with more-

family reunions or just a group of

celebrations and attractive retail and

the most feature rich ships is going

dining options, new entertainment

friends wanting to have a good time.

dining options, and visitors can ex-

to be in Singapore. Indian passen-

and numerous kids & family activi-

In addition, the corporates must

pect nothing short of an exciting, un-

gers who have been craving for a

ties,” says Nishith Saxena, Director-

look at this deployment as an ideal

forgettable holiday.”

TRAVEL AND HOSPITALITY | AUGUST 2014

by TNH DESK

CRUISE

DIAMOND PRINCESS JAPAN CRUISE FAM HELD IN JUNE 2014 Cruise Professionals recently organized a FAM trip for select travel agents and media onboard Diamond Princess sailing from Tokyo to Ancient Japanese cities. The nine- day cruise itinerary onboard Diamond Princess covered cities of historic & cultural importance

namely

Maizuru,

–

Kanazawa,

Sakaiminato

Kagoshima in Japan and the bustling city of Busan in Korea. This FAM was a part of a bigger group of over 200 international delegates from travel agencies & media from various countries in Asia, Europe and South America. Nishith Saxena, Director-Cruise Professionals, who lead the Indian group said, “It is our endeavor to

Only once you are onboard a

provide our travel & media associates the same cruise experience as

happy with the words of apprecia-

continued support for Princess

Princess ship you begin to realize

tion from our travel agency associ-

Cruises” This FAM was undertaken

the overall supremacy in service,

ates as they have experienced

to promote Princess Cruises new

any passenger who would sail on-

food & entertainment it has over

Princess Cruises hospitality first

deployments in Asia including China,

board any Princess Cruises ship.

other cruise lines. We are extremely

hand and we thank them for their

Japan & Singapore.

TRAVEL AND HOSPITALITY | AUGUST 2014

by TNH DESK

EVENT

SKAL New Delhi Meet As part of its 60th year celebrations, Skal hosted a fun-filled cocktails and dinner night for its members at Four Points By Sheraton (Formerly Nidra), Airport Highway Hotel, New Delhi

TRAVEL AND HOSPITALITY | AUGUST 2014

IN CONVERSATION

Hanneli Slabber Country Manager, South African Tourism, India

‘We Will continue to build our brand in india by undertaking interesting consumer and trade initiatives’ In conversation with , Hanneli Slabber, Country Manager, South African Tourism, India speaks about her experiences working in India, and South African Tourism’s achievement in the country.

❖ B PREM KUMAR Y

accolades in the Indian markets during my tenure as

“From the moment I landed in India I was pleas-

the Country Manager,” says Slabber.

antly charmed by the lively demeanor and vibrant energy of the people around me. However, what

Challenges working in India

caught my attention was that people were so warm

When she started her journey as the Country Man-

and accommodating,” says Slabber. “It is amazing to

ager in India, one of the initial challenges, she en-

see a country where people of various cultures, re-

countered was to reach to all the valued trade

ligions and languages living in harmony. I have seen

partners across India. “Since then, we have worked

a lot of Africa, Far East, Europe and Asia, but work-

here very hard to reach out to all our partners

ing in India is an experience in itself. This is a com-

through multiple initiatives,” says Slabber. “Another

pletely different world for me and I love every second

interesting thing that I observed was the dynamic

of getting to know it.”

needs of Indian travellers in terms of itineraries,

As the Country Manager for South Africa’s na-

foods and adventure activities. We recommended

tional tourism board in India, her core responsibility

our partners in South Africa to lay special emphasis

has been to effectively market the destination to In-

on these needs of Indian travellers.”

dian audiences and help further increase the growth

Taking into consideration the diverse demo-

of Indian arrivals to the country. “I feel honored to

graphic needs of the Indian market, South African

see the growth trajectory in Indian tourist arrival fig-

Tourism in India planned all its initiatives with maxi-

ures in the last four years. The cumulative effort from

mum trade and consumer outreach. “This is because

my team has helped us achieve many awards and

where two or three billboards would suffice markets

TRAVEL AND HOSPITALITY | AUGUST 2014

IN CONVERSATION

“India being an extremely critical market for South Africa, we have developed an exciting and vigorous plan for 2014 to further enhance our relationships and engagements with the Indian audiences.”

SA’s Indian arrival figure in the last five years: Year

Arrivals

% Change

2009

61,007

↑ 17.5%

2010

71,587

↑ 17.3%

2011

90,367

↑ 26.2%

2012

106,774

↑ 18.2%

2013

112,672

↑ 5.5%

abroad, Indian audiences would require a bar-

agents in Kolkata, Delhi, Chennai and Mumbai

to ‘Meet South Africa’ and gain hands on train-

rage of billboards to bring about a similar im-

in the presence of 65 South African suppliers.

ing in the country. Apart from trade events like

pact and propagate the same message,”

We also launched our extensive and innovative

the Indaba and Meetings Africa, South African

explains Slabber. “The need of more direct

cinema and outdoor campaign across multiple

Tourism will be hosting popular travel agents for

flights between India and South Africa is an-

cities to target audiences in metros, tier-I and

familiarization trips to South Africa through the

other challenge. South African Airways offers

tier-II cities,” says Slabber.

year in association with South African suppliers

six days a week direct flights from Mumbai to

‘Take Me to South Africa with Jonty Rhodes

such that the key influences of the travel market

Johannesburg but Indian travellers are on the

2.0’ is one of the biggest consumer outreach

will be able to sell the destination more effec-

lookout for more direct flights especially from

initiatives of SAT in the Indian market. Through

tively to the end consumer.

key markets like Delhi.”

this campaign, SAT invited travel enthusiasts to

When South African Tourism entered the In-

win an exciting, once-in-a-lifetime trip to South

Key segments in Indian market

dian market in 2005, South Africa was per-

Africa with Jonty Rhodes, who dons the role of

Cities like Mumbai, Delhi and Ahmedabad are

ceived as a destination for wildlife lovers. Being

a travel host and guide on this trip. The contest

mature markets for SAT but it is also witnessing

a long haul destination, South Africa was also

this year was designed to ensure a very high

good arrival figures from cities like Hyderabad,

considered expensive, and accessibility was an

level of engagement with the participants with

Bangalore, Chennai, Pune and Kolkata. “We

issue. “Taking all into consideration, we drafted

a theme based game where contenders had to

have always marketed South Africa quite exten-

an extensive communications plan to create

cross multiple levels on adventure, wildlife, art

sively in over 30 Indian cities, and in the last two

awareness about us among Indian travellers

and culture and history, before getting their final

years, we have trained over 2700 travel agents

and change their perception. We showcased

aggregated scores.

in India. Although we see tremendous growth

South Africa as a multi-cultural, hospitable and

SAT also announced its global initiative tar-

from the metros, our mini-metros and tier-II

value-for-money destination that offers varied

geting the family segment called 20 experi-

markets are giving us incredible value,” says

experiences,” says Slabber.

ences in 10 days, which is one of its fastest

Slabber.

growing segments across the world. Through Plans for the Indian market

this initiative an adventurous Indian family with

Indian arrivals to South Africa

India being an extremely critical market for

children between the age group of 10 – 14

South Africa witnessed an increase of 5.5 per

South Africa, South African Tourism has devel-

years gets a chance to star in South African

cent in Indian arrival figures in 2013 vis-à-vis

oped an exciting and vigorous plan for 2014 to

Tourism’s global advertising campaign.

2012. 1 12 672 Indian tourists visited South

further enhance its relationships and engage-

For travel trade SAT has ‘Learn South

Africa in 2013. “We are hopeful to seeing a

ments with the Indian audiences. “We are ex-

Africa’, its popular annual classroom training

tremendous increase in Indian arrivals this year as well,” says Slabber.

tremely happy with the response garnered at

programme for frontline staff of travel agencies

the roadshows held this January in India which

which is being undertaken in South Africa this

were attended by over 1200 Indian travel

year, giving the key travel trade an opportunity

TRAVEL AND HOSPITALITY | AUGUST 2014

APPOINTMENT Nikhil Sharma COO, Red Fox Hotels

The Lemon Tree Hotel Company has designated Nikhil Sharma as the Chief Operating Officer of its economy brandRed Fox Hotels. Nikhil is one of the founding members of the Lemon Tree Hotels’ core team and had joined the group as a budding General Manager of its first Lemon Tree Hotel at Gurgaon. He is among the youngest managers in the country today. Nikhil is an alumnus of Pusa Institute of Hotel Management, New Delhi. He started his career with the Taj Group of Hotels where he worked in Delhi and Udaipur, followed by Marriot in Mumbai and Intercontinental in Srinagar and Delhi.

Antony Page, GM JW Marriott Hotel New Delhi Aerocity Antony Page has been appointed as the General Manager of the 523-room JW Marriott Hotel New Delhi Aerocity, the first JW in New Delhi. Antony brings with him extensive global hospitality experience, having worked in many cities around the world. His association with Marriott started way back in 2005 where he was the Hotel Manager at Sydney Harbour Marriott. In September 2006, Antony became the General Manager of Melbourne Marriott Hotel and then moved to Singapore Marriott in November, 2009 as the General Manager. Antony completed his graduation in 1984 while working for the Sheraton Hotel Group.

Abhishek Sahai GM, The Leela Palace Udaipur The Leela Palaces, Hotels and Resorts has appointed Abhishek Sahai as General Manager of The Leela Palace Udaipur, a modern palace inspired by the magic and grandeur of Udaipur’s royal past. He brings with him over 14 years of experience in core hotel operations and has worked at senior positions at The Oberoi and The Leela. Prior to joining The Leela Palace Udaipur, Abhishek was Rooms Division Manager at The Leela Mumbai. In his new role, Abhishek will manage the award-winning Leela Palace Udaipur.

T.P. Sreejith, GM DoubleTree by Hilton Agra

T.P. Sreejith has been appointed General Manager of DoubleTree by Hilton Agra. Scheduled to open later this year, DoubleTree by Hilton Agra will be located just two kilometers from the Taj Mahal and it will be one of the very few hotels offering views of the legendary mausoleum. T.P. has over 15 years of experience in the hospitality industry. Most recently, he was General Manager of DoubleTree by Hilton Goa-Arpora-Baga, a position he held since December 2012. He joined Hilton Worldwide in 2011 as Director of Operations for Hilton and DoubleTree by Hilton in New Delhi-Noida-Mayur Vihar.

APPOINTMENT Rex A.G. Nijhof, GM Renaissance Mumbai Convention Centre Hotel Rex Nijhof is the newly appointed General Manager of Renaissance Mumbai Convention Centre Hotel, and Lakeside Chalet Marriott Executive Apartments. With over 26 years of experience, Nijhof has worked with Marriott across various countries like Germany, Turkey and the Netherlands. Rex joins Renaissance Mumbai from the luxurious Amsterdam Marriott Hotel, Netherlands where he had been the General Manager for 3 years. Nijhof has enormous international hospitality expertise and has serviced various Marriott properties like Courtyard by Marriott Braunschweig and Stuttgart Marriott Hotel Sindelfingen in Germany.

Graham Grant GM Soneva Kiri

The Soneva Group has appointed Graham Grant as the new General Manager of Soneva Kiri. Graham succeeds Frank Grassman who managed the resort since 2012. Graham’s preceding post was GM at the luxury The Leela Palace Udaipur, Rajasthan, India where he focused not only on operations and customer satisfaction but also on growth strategies. Previous to Udaipur, Graham worked in luxury hotels in his home country Australia – Hayman Island on Great Barrier Reef, opening the world’s first Palazzo Versace on Gold Coast, and tenures with Sheraton Mirage, Sheraton Edinburgh, Scotland and Hyatt to name a few.

Abhijit Nath GM Nirwana Hometel Jaipur

Sabyasachi Chatterjee GM Optus Hometel, Bhiwadi

Sarovar Hotels, the fastest growing hotel management company in India, has announced the appointment of Abhijit Nath, as General Manager of Nirwana Hometel in Jaipur. With over 15 years of experience in the industry Abhijit brings with him expertise in areas such as Operations Management, Strategic planning, Business development, Training &Development to name a few. An astute and dynamic professional he was previously the General Manager of Ambrosia Sarovar Portico in Haridwar.

Sarovar Hotels has appointed Sabyasachi Chatterjee as General Manager of Optus Hometel, Bhiwadi. An enthusiastic, energetic and creative professional, Sabyasachi comes with an experience of over 15 years in the hospitality industry. A graduate from Institute of Advanced Management in Kolkata, Sabyasachi brings with him expertise in all areas of hotel operations as well as pre-opening functions. His last assignment was as General Manager at Pride KC Hotel & Spa - Panchkula

TRAVEL AND HOSPITALITY | AUGUST 2014