Travel and Hospitality (TnH) - March 2016 by Prem Sagar

www.tnhindia.com

A N D

Travel Hospitality Issue 6 | Volume VII | maRCH 2016 | `50

pa g e s 5 2

DIPLOMAT’S CORNER Exclusive interview with High Commissioner of Malta to India

“We are always in pursuit of excellence to deliver the best experience possible.” Essa Sulaiman Ahmad Vice President – India & Nepal Emirates Airline

FROM THE EDITOR

Budget 2016-17: falling short of expectation

Publisher & Editor srishti Rai Director Bharat s. Rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher Balodi Administration Executive sarwat Jahan

For any query, write to us at: info@tnhindia.com

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The Union Budget 2016-17 has been presented and like many other sectors, the travel and tourism industry is also trying to analyze its impact. The budget has been welcomed by almost every section of the economy for its focus on agriculture, rural and infrastructure sectors. This will certainly help the industry in the long term with improved infrastructure and an increase in demand. However, the hotel industry’s long standing request for infrastructure status remains unaddressed. This is indeed disappointing. The industry has hoped that benefits and incentives announced for start-up entities would also be extended to the hotel industry, which did not happen. There is also no cheer for other segments of the travel and hospitality industry such as tour operators and travel agents. Rather than reducing and simplifying the excessive and complicated tax structure, the budget has further burdened the sector by levying the new Cess on Service Tax. This will automatically make residing in hotels even more expensive and dampen demand in this sector.

The hotel industry is already facing the problem of over-supply of rooms. Many other travel services will also become more expansive because of the new Cess on Service Tax. India is already considered an expensive tourist destination. Hike in excise duty on ATF will also increase airfare as the airlines will certainly pass this burden on customers. The Finance Minister should have explored other options rather than increasing taxes on customers to generate his revenue target. This was not opportune time to increase service tax when consumer sentiment is tepid in the country. The last two budgets of the Modi government were more sympathetic to the hospitality sector than this year’s one. Overall the Budget 2016-17 has fallen short of expectations of the travel and tourism industry. You can read reactions of the Industry players to the Budget in this issue. The issue has carried an exclusive interview of Mr. Essa Sulaiman Ahmad, VP India & Nepal, Emirates Airline on page 30. Also read our new DIPLOMAT’S CORNER on page 10 where we have featured an exclusive interview of the High Commissioner of Malta to India. From this issue, we have a new column, TRAVEL EXPERT by columnist Mandira Rai. She is widely travelled writer and has in-depth understanding of many international destinations and various facets of traveling.

Managing Editor prem Kumar

A N D

Travel Hospitality

CONTENTS

mArch 2016 06 TRADE

Overall a balanced budget with stress on development: Ankur Bhatia

10 DIPLOMAT’S CORNER

‘malta is an extraordinary country to visit due to its location and history.’

12 SPECIAL FEATURE

Tourism First: recognising tourism’s massive social and economic impact is key, and this needs to be followed with the sector being accorded top priority by the states. rest will follow in due course.

16 TRADE

mixed reactions to Union Budget 2016-17

28 AROUND THE WORLD

A new facet of motoring excitement with Vintage car event in Delhi!

30 COVER STORY

“We are always in pursuit of excellence to deliver the best experience possible.”

Essa Sulaiman Ahmad VP – India & Nepal Emirates Airline

38 HOSPITALITY

centara maldives properties have upgraded their All-Inclusive programmes

42 TRAVEL EXPERT Sunny Singapore for Kids

Mixed reactions to Union Budget 2016

TRADE

Overall a balanced budget with stress on development: Ankur Bhatia

plan for the aviation sector by promoting regional air connectivity. The Finance Minister in his budget speech focused on development of 160 non-functional airports at

“The budget for 2016-17 is for heartland of India, which is overall focused on agriculture, infrastructure development, education and health,” says Ankur Bhatia, Executive Director, Bird Group

a cost of ` 50-100 crore each along with 10 of 25 defunct airstrips in partnership with state governments. This move will facilitate creation of necessary infrastructure for enhancing regional air connectivity and pro-

Bhatia, who is also a member of CII Na-

viding access by air to more parts of the

tional Committee on Civil Aviation, said that

country.”

the Finance Minister this year has laid em-

Continuing on the reform agenda, Union

phasis on rail and road infrastructure devel-

Budget 2016 is built on sharp forward-look-

opments as well as on new start-ups and

ing themes towards achieving economic

Make in India campaign, which are good

growth. There will be positive impact of

measures. “We welcome the Cabinet’s deci-

various initiatives announced on the tourism

sion of reviving underserved airports by al-

& hospitality sector. Significant allocation of

locating a budget of 50 – 100 crores each,

` 97,000 crore to expedite expansion of

developing 10 out of 25 non-functional

“highways and rural roads will be one of the

airstrips in partnerships with state govern-

strongest boosts to our economy. This will

ments, which I believe will definitely accel-

facilitate rapid growth of the tourism sector.

erate the development of regional aviation

Significant funds allocated in Rail Budget in

sector and will also give a well deserving

improving passenger amenities, technology

boost to the overall aviation sector,” said

enabled travel, and catering and overall cus-

Bhatia. However, he added that levying of

tomer experience enhancement initiatives

additional cess in hospitality, could have

will boost passenger growth. Cruise tourism

been avoided as the industry is already bur-

is also expected to be augments, though at

dened with taxes. “We do hope that the cess

a slower pace, once Sagarmala is under im-

levied on combustion will be used for a betterment and development of green vehicles and infrastructure. Overall a balanced

Ankur Bhatia Executive Director, Bird Group and Member, CII National Committee on Civil Aviation

budget with emphasis on development,” said Bhatia. According to Jayant Nadkarni, President, Business Aircraft Operators Association, developing new airports is always good. But we already have many airports without much connectivity. For operations to commence, we need clarity on funding, taxation, duties, and incentives. “These are yet to come together for the small aircraft sector in business aviation and in scheduled commuter flights to remote areas. The potential for growth clearly exists,” said Nadkarni.

plementation,” Jaideep Ghosh , Partner and Head

- Transport and Leisure, KPMG in

India. Development of under-served airports

“We welcome, Cabinet’s decision of reviving underserved airports by allocating a budget of 50 – 100 crores each, developing 10 out of 25 non-functional airstrips in partnerships with state governments, which I believe will definitely accelerate the development of regional aviation sector and will also give a well deserving boost to the overall aviation sector.”

Commenting on the Budget presentation,

and airstrips will facilitate deeper connectivity has the potential to augment passengers traffic including tourists. “Enabling a seamless ecosystem for road travel for passenger across states has been a long-standing task and will reinforce public transport, provided relevant states quickly agree to a common framework. Proposed simplification of customs procedure for international passengers’, in addition to already-existing evisa for several countries, is expected to result in faster achievement of international travellers,” said Ghosh.

Peeyush Naidu, Partner, Deloitte Touche

course to become an even larger aviation

Tourism sector is among the highest em-

Tohmatsu India LLP said, “The growth of

market. The Ministry of Civil Aviation

ployment generation and skill development

civil aviation in India over the last decade

through its Draft National Civil Aviation Pol-

and rural development steps announced will

has been phenomenal. India is now on

icy 2015 proposed an inclusive expansion

benefit the sector over a longer period of

TRAVEL AND HOSPITALITY | MARCH 2016

TRADE forms, technology reforms, and enhance-

This has been done in two steps. As a first

ments in Ease of Doing Business will have a

step, the Customs exemption under notifica-

positive impact on the tourism & hospitality

tion number 12/2016 has been extended to

sector. Kabir Bogra, Associate Partner, Khaitan &

Peeyush Naidu Partner, Deloitte Touche Tohmatsu India LLP

a wider variety of equipment and tools required to be imported by a MRO service

Co observed that the FM in his budget

provider and secondly, Customs duty on air-

speech has mentioned that the government

crafts imported for undertaking repairs has

is looking to develop 160 non-functional air-

also been completely exempted. In fact the

ports, at a cost of 50 to 100 crores each and

exemption has been completely streamlined

will also develop 10 defunct airstrips with

with operational procedures followed by air-

state governments. “If effectively managed

lines and an international airline can fly into

these investments would provide a huge im-

India with passengers, get the aircraft serv-

petus to regional airlines and help in un-

iced and thereafter use it to fly passengers

locking a significant potential in civil

from India. This has been much delayed but

aviation in the India. This is likely to be un-

yet a welcome move and it may help in es-

dertaken under the PPP model,” said Bogra. time. Besides, overall initiatives announced

Bogra added, “The other significant an-

for rural & social sectors, investments in

nouncement for the aviation industry comes

physical infrastructure, job creation, tax re-

in the form of incentivizing the MRO sector.

tablishing India as a preferred MRO destination.” by TNH DESK

and lessons traversed the himalayas and shaped the identity and culture of many peoples and continues to have a lasting impact in the modern world. his life is upheld as an example of determination, perseverance and endurance. his teachings of the Six Yogas of Naropa are fundamental pillars of the himalayan Buddhist tradition. his legacy of experiential learning and active compassion helped civilization flourish far beyond India and its neighbors. The festival includes an elaborate ceremony where his holiness the Gyalwang Drukpa, head of the Drukpa Order who is

Gyalwang Drukpa announces “The Kumbh Mela of Himalayas – Naropa 2016”

revered as Naropa’s reincarnation, dons the Six Bone Ornaments. The program will include the rare and epic display of the silk embroidered three story image of Guru

The Gyalwang Drukpa, leader of the Drukpa order invites everyone to be a part of the biggest Buddhist Festival in the world. This year will mark one thousand years of the Festival. The Drukpa Order announced the dates for

Padmasambhava. On the day of Ladakhi New Year celebration in New Delhi’s Jawaharlal Nehru Stadium, his holiness mentioned, “It is my

the “Kumbh mela of the himalayas”, Naropa

privilege to announce that the Kumbh mela

the “Kumbh mela of the himalayas – Naropa

2016 will be celebrated throughout the month

of the himalayas – Naropa 2016 will be cele-

2016”, named after the Indian scholar-saint

of July 2016, at hemis monastery, the seat of

brated in July 2016 at hemis monastry. We

Naropa. It is the biggest and most prominent

the Drukpa Order in Ladakh.

welcome you all to join us in Ladakh for the

Buddhist festivals in the world and attracts tourists from India and abroad. referred to as

TRAVEL AND HOSPITALITY | MARCH 2016

Naropa heralded the beginning of a rich tradition in Buddhist philosophy. his legacy

festival”. by TNH DESK

TRADE

GST rating needs to be below 10% for tourism to grow, FAITH CEO v

BY SHAYAN

MALLICK

India is rated 12th in the world

GST rating on India tourism needs

of employment and capital creation,

to be below 10 per cent. If for some

the two most important economic

reason tourism is classified over 10

stimulus. In every country GST rat-

to 20 or 20 plus, India is going to be

ing on tourism has been kept at half

march period have pointed at a de-

completely uncompetitive on the

the standard rating of GST. That is

cline of close to 50 per cent in for-

world tourism scale,” warns Gupta.

if a country has a GST rating of 20

for its natural assets yet the coun-

eign arrivals. Uncompetitiveness

try is ranked 56th in the world

has been one of the key reasons that

GST has been introduced, every

is 10 per cent,” pointed the FAITh

for its tourism competitiveness.

has been highlighted.

country has made it a point recog-

cEO.

In this rating of 56, the one of

“For India to be successful, the

“The global example is whenever

per cent, the tourism rating on GST

nised that tourism is the only driver

biggest rating that pulls India down is the rating of 110 on government prioritisation of tourism which is tabulated amongst 140 countries. “Unfortunately that’s the irony. We have assets but those are not being converted into competitive advantages,” said Aashish Gupta, consulting cEO, FAITh, while speaking at a panel discussion on ‘make in India and Tourism’ at the recently concluded SATTE 2016. “One of the first few things which I think needs be addressed at the national level is taxation. The rate of indirect taxation on tourism is 18-22 per cent. We are perhaps the only country in the world with such a high rate of indirect taxation. Everywhere in the world rate of indirect taxation on tourism is either zero or less than 5 to 7 per cent,” Gupta said. India has continued to struggle in attracting foreign tourists, while at the same time neighbouring destinations like Thailand, Singapore, hong Kong amongst others have maintained healthy rate of growth in inbound arrivals. Despite the numbers showing a little over four per cent in foreign arrivals in 2015, inbound tourism trade had maintained that the leisure number are down by as much as 30 per cent. Local ground handlers at destinations like Khajuraho that attracts substantial foreign visitors during September to

TRAVEL AND HOSPITALITY | MA RCH 2016

Diplomat’s Corner

‘Malta is an extraordinary country to visit due to its location and history.’ Situated right in the centre of the Mediterranean, between Europe and Africa, Malta is an extraordinary country to visit for its location and history. The country has been on the crossroads of cultures and travelling routes since antiquity and boasts of its heritage, hospitality and diversity. Government of Malta’s partnership with VFS Global gives it a significant competitive edge as a destination. In an exclusive interview with TnH, Stephen Borg, the High Commissioner of Malta to India spoke about the uniqueness and competitiveness of the country as a tourist destination. Excerpts:

v B PREM KUMAR Y

What is extraordinary about Malta as a tourist destination?

malta and India have a shared history with both being members of the com-

We pride ourselves for our heritage, hos-

monwealth. English is an official language

pitality and diversity. malta is an extraor-

which makes communication easy. mal-

dinary country to visit by virtue of its

tese are spontaneous and creative people

location and its history. It is right in the

and these are also very Indian traits. malta

centre of the mediterranean, between Eu-

is home to a long-standing and well-re-

rope and Africa, and has been on the

spected Indian community established

crossroads of cultures and travelling

since the nineteenth century and which

routes since antiquity. malta’s 7,000 years

has flourished over the years. As a mem-

of history and its unique historic legacy

ber of the European Union, with the euro

are reflected in its architecture, its cuisine,

as its currency, malta offers a solid infra-

its language and its culture, which is most

structure and reliable services for holiday

visible in malta’s fortified capital city, Val-

visitors and businesspersons alike. Inter-

letta, already a UNEScO World heritage

est in studying in malta by Indian stu-

Site and soon-to-be European capital of

dents has been on the steady increase

culture in 2018. Wherever you are in

especially at the University of malta,

malta, you are within reach of the sea and

which offers degree courses in popular

its year-round sunshine and clear blue

fields such as medicine, pharmacy, engi-

waters together with its cultural heritage

neering and IcT as well as in more cre-

make it an ideal destination for the dis-

ative fields. malta’s dynamic hospitality,

cerning traveler. malta’s natural beauty

maritime, pharmaceutical and financial

has provided an unparalleled location for

services sectors, to name a few; have also

several films and offers a perfect backdrop

increasingly become attractive opportuni-

to a memorable visit or even weddings.

ties of cooperation between maltese and

As a long-standing tourist destination,

Indian businesses.

malta offers world class tourism infrastructure and beautiful resorts.

Why do you think that Malta is a good destination for Indian visi-

tors?

TRAVEL AND HOSPITALITY | MARCH 2016

How simple is the visa process of Malta for Indian travellers? How

about first time travellers? Visa applicants need to inform us of the reason for their visit to malta and show

Stephen Borg High Commissioner of Malta to India

“Malta’s visa service offers all the facilities and services offered to Schengen visa applicants coupled with the dedicated attention that may be expected from a country our size. Our partnership with VFS Global enables us to collect and process applications in Delhi, Mumbai, Bangalore, Chennai, Chandigarh and Kolkatta. This mutually responsive partnership contributes greatly to our competitive edge.”

Diplomat’s Corner

evidence of sufficient means to support

checklist and submit all the documenta-

tive travel. Our objective is to steadily de-

themselves during their stay. malta is

tion requested including previous travel

velop and spread malta's marketing ac-

part of the Schengen area and prospective

documents, proof of finances and accom-

tivity in the Indian market by increasing

visitors therefore apply for a Schengen

modation; and, most importantly, to

our cooperation with travel operators. A

visa. We welcome first time travelers who

adopt an open approach in the applica-

great way to boost our marketing efforts

are particularly interested in visiting

tion.

in India would be to showcase malta’s

malta for tourism, studies or on business and we hope they become regular travelers to malta. Needless to say it is easier

natural beauty and architectural heritage

How important is the Indian out-

through film. The malta Film commis-

bound market for Malta? How

sion has been very successful in attracting

for us to process applications of repeat

many Indian tourists visited Malta last

several big hollywood film productions

visitors. The main principle is that all visa

year?

to malta. We aim to repeat this success

applications are considered on their own merit.

malta's tourism industry has been enjoying record year after record year since

with Bollywood and other Indian productions.

2009, consistently managing to register

How does Malta’s visa service re-

significant growth in the number of

main competitive?

tourists and the length of stay year on

How is the air-connectivity between the two countries?

malta’s visa service offers all the facili-

year. In 2015, malta welcomed 1.8 million

Emirates offers daily flights to malta

ties and services offered to Schengen visa

tourists and more than 6,00,000 cruise

via Dubai while Turkish Airlines flies

applicants coupled with the dedicated at-

passenger visitors. These are impressive

twice a day to malta from Istanbul.

tention that may be expected from a

numbers for an archipelago with a popu-

malta's International Airport also enjoys

country our size. Our partnership with

lation of just 4,30,000. malta's tourism

daily flight connections to all major Euro-

VFS Global enables us to collect and

marketing activity in India only started

pean airports like London, rome, Paris,

process applications in Delhi, mumbai,

very recently and it is clear that the mal-

milan, Brussels, Frankfurt, and munich.

Bangalore, chennai, chandigarh and

tese islands are yet to be truly discovered

Kolkatta. This mutually responsive part-

by the Indian outbound travel market.

nership contributes greatly to our com-

Still, first results are very encouraging

petitive edge.

What do you like the most about India?

and we are noticing a consistent increase

The spirit of spontaneity and creativity

in interest from the Indian outbound

that I encounter every day in India to-

What tips can you offer to Indian

travel industry, media, as well as from

gether with the genuine friendliness of

nationals applying for Malta

the Indian traveller. We are already see-

the people I meet. It reminds me of my

ing signs of fulfilling this great potential,

own country.

Schengen visas? To apply in good time in order to allow

particularly in niches where we have

for our 15-working days standard appli-

been actively marketing our islands, such

cation timeframe; to closely follow the

as in weddings and conference and incen-

TRAVEL AND HOSPITALITY | MA RCH 2016

SPECIAL FEATURE

Tourism First Recognising tourism’s massive social and economic impact is key, and this needs to be followed with the sector being accorded top priority by the states. Rest will follow in due course.

v B SHAYAN MALLICK Y

Every state in India has tourism in its vary-

Shivraj Singh Chauhan

It is important to mention here that Madhya

ing list of priority. For some it is high, for

Pradesh State Tourism Development Corpora-

tor’s growth in the state. It’s rare to have a Chief Minister travel out of state to address a

some it is average and for most others it

tion (MPSTDC) is probably the only state

tourism road show. It shows MP’s strong com-

barely commands any attention or respect. In

tourism corporation that is making any hand-

mitment towards developing tourism in the

states like Goa and Kerala, tourism is a major

some profit and this change is no less than

state in order to harness the sector’s immense

bread earner. Almost a third of the population

eight-ten years old. It is important once again

socio-economic benefits.

directly or indirectly depends on tourism in

to mention here that Madhya Pradesh is prob-

A look at the state’s team ‘tourism’ only re-

Goa as the state has responded with some of

ably the only Indian state that has hosted all

inforces this belief. The Chief Minister of the

the best policies and parameters that have

the three and only annual conventions (IATO

state is also the Cabinet Minister of Tourism.

enabled the sector to grow. Whereas state

in August, ATOAI in February and ADTOI in

He is assisted by a State Minister of Tourism in

like Maharashtra, bountifully endowed and

April) in India exclusively aimed at growing

Surinder Patwa. Secretary to the Chief Minis-

rich as it is touristic-ally, have lagged behind

tourism business that has happened in the

ter, Hari Ranjan Rao is also the Secretary,

in tourism growth because the sector has

last nine months. FHRAI is the other conven-

Tourism, as well as Managing Director of MP-

never been amongst the state’s top priorities.

tion that the state will host later this year.

STDC. And a young sixth ranked 2010 batch

For example, despite good coastline Maha-

Tanvi Soundriyal as Additional Managing Di-

rashtra cannot compete with states like Ker-

Top priority

rector who I am sure has a point to prove.

ala or Goa because of their tourism friendly

If tourism is sincerely considered for the im-

How many state tourism departments can

CRZ (Coastal Regulation Zone) relaxations. It is not so anymore in the ‘Incredible Heart

mensely powerful socio-economic opportuni-

boasts of a team as strong as this and being

ties that it can create for a destination or an

directly led by the top leadership? Probably none.

of India’ Madhya Pradesh. And leading this

economy then it has to be a top priority of the

change in terms of both policy and percep-

government and driving this change has to

tion is none other than the state Chief Minis-

come from the top down. This is where Mad-

ter Shivraj Singh Chauhan, whose interest in

hya Pradesh today holds a distinctly unique

tives aimed at developing tourism in the state,

developing tourism in the state can be

position than any other states in India at the

as Rao puts it, “Tourism is not one sector but a

gauged from the fact that he has time and

moment. The MP Chief Minister specially flew

bouquet of sector. There are not one but mul-

again appointed people like Ashwini Lohani,

down last year to the national capital to ad-

tiple stakeholders, not only in private and

now CMD Air India or Hari Ranjan Rao cur-

dress the MP tourism’s biggest ever road

public but in government as well.” With

rently steering tourism’s growth in the state,

show and used the occasion to not only make

tourism being state subject, this is something

and have been well known for duly acknowl-

an impassioned plea to explore MP’s diverse

that the Indian states should have had long

edging tourism vast socio-economic impact.

tourism offering but to also invest in the sec-

put in place.

TRAVEL AND HOSPITALITY | MARCH 2016

MP has recently formed a ‘tourism cabinet’ of different ministries to expedite any initia-

SPECIAL FEATURE

Hari Ranjan Rao

Khajuraho Temple

Leading with example Madhya Pradesh is home to a large number of water bodies including reservoirs like

leagues to understand the power of tourism.

In conclusion

This is not all. While reviewing a PWD hour-

What surprised former Union Tourism Min-

Tawa, Bargi, Indra Sagar, Gandhi Sagar,

long presentation, the last question that the

ister Subodh Kant Sahai most, and he later

among others. As part of its effort to expand

Chief Minister asked was that how many

stated it at an industry event, when he took

its tourism offerings and leverage existing re-

tourism destinations were they able to con-

charge of tourism after serving as Agriculture

sources, Madhya Pradesh Tourism recently

nect this year!

Minister was the sector’s immense employ-

announced that it will organise annual Jal-

According to Rao the Chief Minister knows

ment generation capability. While comparing

mahotsav in order boost its water based

the power of tourism and therefore has re-

the two sectors based on Planning Coomis-

tourism activities and adventure sports. The

tained the portfolio of tourism himself and is

sion report he had stated that Agriculture is

first edition recently concluded in Hanuwan-

the Cabinet Minister of Tourism. “When it be-

recognised as highly employment intensive

tiya at the 950 square kilometres Indira Sagar

comes the priority of the government, when it

sector with the Planning Commission stating

dam from February 12-21 where the MP

becomes the priority of the Chief Minister,

that for every 10 Lakhs invested or spent in

Tourism also invited ATOAI to hold its annual

everything else starts falling in line. So it’s no

Agriculture, it creates as many as 40 jobs.

convention in order to create the right noise

coincidence that consistently we have been

However, for the same 10 Lakhs invested in

and give more fillip to its effort to showcase

doing very good in marketing and coming up

tourism it generates 78 jobs, almost twice as

the new tourism product to the right audi-

with new tourism products. In fact MPSTDC

much.

ence.

hotels are one of the best in the country.

What is critical here is that there needs to

However, before the festival begins or the

That’s because of the priority. The Chief Min-

be increasing awareness of tourism’s role in

ATOAI Convention starts, the Madhya Pradesh

ister actually visits MP Tourism restaurants for

benefitting poor in far flung areas, high em-

Chief Minister Sivraj Singh Chauhan took his

dinner, quietly pays his bill and goes. He sets

ployability of women in the sector, its pro-

entire Cabinet for a Cruise Meeting at the In-

the trend,” Rao had said while speaking at a

poor leaning, its social, cultural,

dira Sagar as wanted all his cabinet col-

panel discussion at SATTE recently.

environmental protection and promotion, community development, its ability to protect and patronise local art and crafts. Recognising tourism’s massive social and economic impact is key, and this needs to be followed with the sector being accorded top priority by the states. Rest will follow in due course. And though still at a nascent stage, Madhya Pradesh is definitely leading by example and there are few that can match the same level of commitment for the sector today in India.

TRAVEL AND HOSPITALITY | MA RCH 2016

TRADE

Rail budget 2016-17 gets a big thumbs up Indian Railways is growing through trans-

tions, online bidding for ticket procurement, E-

formation under the Modi Government. It has

ticketing through International debit and

become one of the key focus areas for the

credit cards, on-demand reservations for wait-

overall economic development in the country.

listers, sale of tickets through hand-held de-

The Rail Budget 2016-17 presented by Rail-

vices etc. will give a huge growth impetus to

ways Minister Suresh Prabhu reaffirms the

the hospitality sector in India.”

government’s commitment to modernize the

Sankalp Agarwal CEO, co-founder Travel-

Indian Railway and make it passenger friendly

Triangle said that this year's rail budget

by focusing on safety and passenger ameni-

stresses upon technology. Railway minister

ties.

has presented a budget which integrates

“The pro-tourism focus of the Railway Budget via a strategic 3 pronged combination of connectivity, safety & modernisation-tech-

technology like never before in various asMadhavan Menon MD, Thomas Cook India

pects right from tatkal booking, to bar coded tickets, SMS service for cleaner coaches to

nology has brought the spotlight back to des-

curity: cleanliness and safety of women pas-

drones monitoring progress of projects and

tination India and augurs well from both an

sengers with an all India 24X7 helpline, CCTV

GPS display. “Many tourists want to travel by

inbound & domestic perspective,” said Mad-

surveillance at railway stations, select main-

train but due to cleanliness and reservation is-

havan Menon, MD, Thomas Cook India. He

line coaches and ladies compartments of sub-

added, “Tourism clearly has found focus in the

urban coaches - a move that is sorely needed

Rail budget and we are delighted with its

to bring reassurance to both domestic and in-

strategic initiatives: Asha circuit trains to con-

bound women travellers.”

nect important pilgrim centres in the country;

Menon said, “We are delighted with the im-

introduction of Tejas, a super-fast train with

pactful, new and enterprising options such as

world class facilities; e-catering services to be

announcement of Humsafar, Tejas and Uday

increased from the current 40 stations to over

express with advance amenities along with bankable railway projects now being assured of funding. These in turn will quicken the process of completion thereby improving the quality of travel and tourism.” According to Shwetank Singh—VP, Develop-

Sankalp Agarwal CEO, TravelTriangle

Shwetank Singh VP, InterGlobe Hotels

ment & Asset Management InterGlobe Hotels,

sues resort to flights. Prabhu's budget is cer-

“We are happy with the railway budget pre-

tainly a step in right direction. Going by MoT's

sented by the Government and believe that it

latest report, there is annual increase of for-

presents many progressive steps to boost not

eign tourist arrival of more than 10%. Hence it

just the sector but ancillary industries as well.

is laudable that the minister has made provi-

From a hospitality sector point of view, we

sions to book ticket using foreign credit and

were looking keenly at last mile connectivity,

debit cards. Not increasing the ticket prices

timeliness of trains as well as ease of transit.”

and providing WOFI at railway stations will

400; expansion of the East-West corridor to

He added, “We welcome the initiative by

certainly bid well for the young travelers. Dig-

open more avenues for inbound travel putting

railway minister regarding connectivity to

ital GPS display inside the coaches will cer-

NE destinations on the tourist radar as key

some high-potential regions such as north-

tainly be a hit. Religious tourism contributes

emerging opportunities. Reservation of 33%

east, Andhra Pradesh and Kolkata. We also ex-

massively to tourism industry and 'Astha Cir-

sub quota is highly laudable an initiative to-

pect the religious tourism to exhibit a healthy

cuit' will help travelers to plan the trip,” said

wards women empowerment. The Govern-

growth in the next few years due to better-

Agarwal.

ment has taken note of serious safety concerns

ment of stations in cities such as Nasik, Harid-

of the women segment in the Rail budget. We

war, Varanasi etc. Better services for common

applaud the focussed measures for women se-

man and businesses such cashless transac-

TRAVEL AND HOSPITALITY | MARCH 2016

by TNH DESK

TRADE

Mixed reactions to

Union Budget 2016-17 The travel & tourism industry welcomed the budget focus on infrastructure development; however there are concerns about some proposals in the budget. The Union Budget 2016 -17 has been wel-

comed 70% hike in the allocation for the MoT.

Kale welcomed the Government’s recent an-

comed for its overall focus, particularly its focus

This will certainly boost tourist infrastructure

nouncement to extend e-tourist visa to 37 ad-

on rural development, agriculture sector and

and the ministry’s marketing efforts. However,

ditional countries, taking the total number of

infrastructure development, without deviating

proper and time-bound utilization of the fund

beneficiary countries to 150. This is another

from fiscal deficit target.

would be key to the overall development of

laudable move, signalling a clear intent to give

According to Rajeev Kale - President &COO

the tourism sector. With the increased allot-

continuum to pro-tourism initiatives. We

– MICE, Domestic & Sports Tourism - Thomas

ment, the MoT should step up its overseas pro-

highly appreciate the strategic vision of

Cook India Ltd, “The Government’s Budget

motional activities to gain larger share in

Budget 2016 and its far reaching initiatives

2016 with its focus on overall infrastructure

international tourist arrivals. Considering the

and look to the government’s effective and

development, has clear strategic vision to ex-

country’s immense tourism potential, India’s

sustained delivery on ground to ensure that

pand access of both road-rail (via an invest-

current share in the total international tourist

we leverage the growth engine that the travel

ment outlay of over 2,18,000 cr), coupled with

arrivals is meager” However, Rai is not pleased

and tourism sector presents,” said Kale.

enhancement of regional air connectivity (via

with the finance minister’s announcement to

Rajesh Magow, Co-Founder and India CEO,

development of 160 non-functional airports at

increase excise duty on ATF. “When the price

MakeMyTrip.com expressed concerns over the

a cost of Rs 50-100 cr each and 10 of 25 de-

of fuel such as ATF is at its historic low, the

proposal to increase the excise duty on ATF

funct airstrips in partnership with state gov-

government should pass on this benefit to cus-

from 8% to 14%. He said that the financial

ernments) clearly a strategy by the Finance

tomer rather than increasing price of ATF by

health of the aviation industry of the country

Minister to infuse much needed momentum to

hiking excise duty,” said Rai.

the underleveraged tourism sector- across Domestic, MICE and Inbound.”

The excise duty on air turbine fuel has been

was just beginning to stabilise but this move will have some adverse impact on the demand

hiked from 8% to 14%. This is a two pronged

side for the industry. The industry is also not

Commenting on the budget 2016-17, Rajji

concern- for the aviation industry- in remov-

happy with the proposal to increase service

Rai, former President of TAAI, and aviation ex-

ing the upside due to the steep fall in crude oil

tax, which will make travel services further

pert, said, “The Finance Minister has im-

price, and for the consumer- due cascading

expensive. Magow said that service tax has

mensely increased the budgetary allotment to

price escalation as fuel forms almost 50-60%

been increased to 15% from 14.5%. Krishi

the Ministry of Tourism for FY 2016-17. I wel-

of airline costs.

Kalyan Cess at 0.5% will be levied on all tax-

Rajji Rai Ex President, TAAI & aviation expert

TRAVEL AND HOSPITALITY | MARCH 2016

Rajeev Kale President & COO – MICE, Domestic & Sports Tourism - Thomas Cook India Ltd

Rajesh Magow Co-Founder and India CEO, MakeMyTrip.com

TRADE

Aloke Bajpai CEO & Co-Founder, ixigo

Manmeet Ahluwalia Marketing Head, Expedia India

Kapil Goswamy Managing Director, BigBreaks

able services. “While it is understandable that

Manmeet Ahluwalia, Marketing Head, Expe-

tourism is further reaffirmed with the Finance

this move is aimed towards financing initia-

dia India: “This budget has specifically focused

Minister announcing the annual programme

tives for improvement of agriculture and wel-

on infrastructure across the country with a

“Ek Bharat – Shreshtha Bharat” which will aim

fare of farmers, this will lead to paid services

huge outlay for roads & highways, railways

at linking states and districts through ex-

becoming dearer. Worth mentioning that serv-

and reviving the unserved and underserved

changes in areas of language, trade, culture,

ice tax has been consistently increasing over

airports and airstrips in the country. The gov-

travel and tourism.

the past few years, it stood at 12.36% in 2013-

ernment realises that as the global economy

Further, Bajpaialso welcomed the Govern-

14. Not only will service based companies but

wavers, domestic demand will be the key to

ment’s initiative to increase baggage al-

also the end consumer of the services will

tourism growth, especially to untapped re-

lowance for international passengers and

bear the brunt of this move,” said Magow.

gions like the North-east. We see a specific

exempt passengers flying into India from filing

There is some good news for the civil avia-

focus on enhancing regional and last mile con-

the baggage declaration form if they are not

tion sector in the budget, particularly the focus

nectivity with sops for starts-ups and innova-

carrying dutiable or prohibited goods. This will

on the regional connectivity. “The Finance

tion in the passenger transport segment. In

surely ease inbound tourism.“The current gov-

Minister has announced that 160 non-func-

fact, increased regional connectivity will also

ernment's focus on the Indian start-up ecosystem is very positive and the union budget 2016

tional airports will be developed at a cost of

give a fillip to outbound tourism from Tier II

`50-100 crore each. This is a welcome move

and III cities due to higher accessibility. The

has reinforced support for entrepreneurship

as it will improve connectivity within the

government is adopting measures from some

and start-up businesses in India.”

country especially in tier-II and beyond towns

of the thriving global tourist destinations,

According to Kapil Goswamy, MD, Big-

and cities and thereby, help boost the travel

where-in public transport is critical not only

Breaks, the overall emphasis on strengthening

and tourism industry,” said Rajesh Magow, Co-

for daily commuters but also the backbone for

infrastructure, particularly road and highways

Founder and India CEO, MakeMyTrip.com. “The Budget 2016 is an interesting one for

tourist traffic. Strengthening the infrastructure

infrastructure is also a welcome move. It is

across levels will definitely strengthen India

welcome not just from the overall economic

the aviation business: While the intent to give

as an attractive tourist destination in the global

point of view but also from the point of view

fillip to regional air connectivity is manifest via

ranks.”

of our sector- the travel and tourism sector

the low cost model of developing 160 non-

AlokeBajpai, CEO & Co-Founder, ixigo, “The

which always gets a boost if road transport is

functional airports, however given that over

Union Budget 2016 has laid out big invest-

good with 'weekend getaways' and 'short

50% of airline costs are attributed to fuel, the

ments for the infrastructure sector which in-

trips' getting a spike due to smoother connec-

steep increase in ATF excise duty (from 8% to

clude allotment of funds for the development

tivity within the country. The ‘Ek Bharat

14%) will clearly see cascading increases in

of roads and highways and an action plan to

Shreshtha Bharat’ programme that aims to

ticket prices/cost of travel in general, creating

revive 160 non-functional airports. These

promote travel and Tourism within the country

a dampener to consumer uptake both business

steps come as a welcome move for the travel

is another welcome move for the sector.

and leisure,” said Indiver Rastogi, COO & Head

and tourism sector.

- Corporate Travel, Thomas Cook (India).

Bajpai added that the focus on travel and

TRAVEL AND HOSPITALITY | MA RCH 2016

TRADE

ADTOI to host its convention at Khajuraho MP Chief Minister expected to grace the inaugural function v B SHAYAN MALLICK Y

Association of Domestic Tour Operators of

from the events like ADTOI’s and other con-

India (ADTOI) has announced the dates and

ventions that MP has hosted in the recent

venue of its seventh annual convention cum

past. He also said that recent trend at desti-

exhibition. The three day event will be held

nations like Khajuraho indicates 50 per cent

at Ramada Khajuraho, Madhya Pradesh,

decline in foreign tourist arrivals whereas

from April 8-11. The event this year has

domestic tourism is all season, all weather,

been themed ‘Domestic Tourism: Billion plus

business that can weather any storm. “This

opportunity’. ADTOI Vice President, Sanjay

is an appropriate time for the domestic

Aggarwal, has been appointed at the Con-

tourism to make a mark,” he stressed.

vention Chairman with Executive Committee

Informing that the Chief Minister Shivraj

member, Dalip Gupta and Immediate Past

Singh Chauhan was particularly keen to host

President, Subhash Verma as the Convention

ADTOI convention when the proposal was

Lauding the wholehearted support for the

Co-chairmen.

brought to him, O V Chaudhary, Executive

convention, Aggarwal said that the event

Director, MPSTDC, said that state is commit-

provides ADTOI members opportunity to ex-

“MP Tourism has graciously agreed to host

juraho is ready to welcome tourists.

us. We have chosen, through MP Tourism,

ted to establish Madhya Pradesh as one of

plore untapped destinations in the heart of

Khajuraho as the convention venue which is

the frontline tourism destinations in the

incredible India. “The prime objective of

one of the rarest of rarest place in the

country. He said that domestic tourism is the

conducting this convention is to bring Kha-

world,” said Jyoti Kapur, President, ADTOI,

mainstay of MP Tourism and destinations

juraho on the domestic tourism map. The

while announcing the venue. Madhya

like Khajuraho with its beautiful temples and

itinerary of the convention has been de-

Pradesh Chief Minister along with Minister

carving, a phenomenal light and sound

signed to promote Khajuraho and the places

for tourism and senior state bureaucrats are

show, attractive destinations like Panna Na-

around it,” he said. He also informed that the

expected to grace the occasion.

tional Park in the vicinity makes for great

convention will have several brainstorming

tourism products that needs to be promoted

sessions which may answers a lot of ques-

in the domestic market.

tions that arise on a day to day basis.

Further terming domestic tourism as the back bone of India tourism, Kapur pointed that some of the recent events and initia-

He said that in terms of infrastructure like

tives like Jal-mahotsav will greatly benefit

road, connectivity and accommodation Kha-

TRAVEL AND HOSPITALITY | MARCH 2016

Around 250-300 delegates are expected to attend the event.

HOSPITALITY

The hotel industry reacts cautiously to Budget 2016-17 The industry feels that the overall budget is good for the economy but certain tax proposals will impact the industry adversely.

JB Singh President and CEO InterGlobe Hotels

Ajay K. Bakaya Executive Director, Sarovar Hotels & Resorts

Recently presented the union budget

which fears negative impact on the busi-

expansion for hotel chains. There is an im-

2016-17 has provided a sharp focus on

ness. The industry has already been bur-

mense potential in these markets to develop

building a stronger eco-system for the travel

dened with higher and multiple taxes. Ajay

hubs of tourist attraction”

and tourism industry, said JB Singh, Presi-

K. Bakaya, Executive Director, Sarovar Hotels

Michel said that the Union Budget affirms

dent and CEO InterGlobe Hotels. The

& Resorts, said, “The proposal to levy Infra-

the government’s commitment to continued

`2,21,246 crore outlay for infrastructure de-

structure and agriculture cess is retrograde

reforms while maintaining an increased

velopment, Rs 97,000 crore investment in

as it adds another slice to a high tax burden.

level of prudence, given the current global

road sector and the intent to build as well

We welcome the proposal of a 3-5 year tax

environment of economic volatility. “While

as upgrade highways is a measure that will

holiday for start-ups. We hope this applies

there are no direct provisions for hospitality

aid connectivity across the length and

to new hotel projects. This will add vigour

sector, we are enthused by the govern-

breadth of the country, Singh added. “Last

to the business climate. Amendments to

ment's substantial focus on infrastructure,

mile connectivity is a key hurdle for tourism

boost ARCs are a good fiscal step. Mention

earmarking a massive INR 221,246 crore

and travel in India, and we believe this

of revival of 160 airports/airstrips is excel-

outlay for infrastructure development, INR

measure will aid in overcoming this chal-

lent.” Bakaya said,“We hope this translates

97,000 croreinvestment in road sector and

lenge,” said Singh, adding, “Emerging India

to reality in FY17. The Proposed outlays in

plans to revive 160 non-functional airports

and rural India have a lot to offer from a

infrastructure, highways, roads and railways

at a cost of INR 50-100 crore each,” he

point of view of tourism. There is immense

are all excellent. Once again, we hope to see

added.

potential in these markets to develop hubs

real progress on the ground. An outlay of

Increased connectivity and accessibility

of tourist attraction and also develop it as a

9000 crores on Swachch Bharat Abhiyan is

will also give a fillip to outbound domestic

means of employment for locals. The Gov-

welcome. India needs to solve the issue of

travel from Tier-II and III cities, thus offering

ernment’s focus on development and em-

final garbage disposal against the largely

greater growth avenues. The details on al-

powerment of emerging India – Tier-II and

prevalent system of sweeping dirt away

location of budget for Incredible India cam-

-III cities - is a positive sign. It will boost

from one place only to another.”

consumer sentiment and purchasing power

The budget’s focus on reforms and infra-

paign are still awaited, which will also have implication on expansion plans.”

and also encourage the next phase of rural

structure development will help the hotel in-

tourism in India.” The industry was keenly

dustry in long-term. Strengthening the

Preferred Hotels & Resorts, said, “The hos-

looking forward for the Government to focus

infrastructure across levels will definitely

pitality industry in India is at a peculiar

on incentives for the commercial real estate

strengthen India’s position as an attractive

crossroad situation this year. On one hand is

sector such as REITS, Real estate regulatory

tourist destination in the global ranks, said

India’s desire and ambition to be recognized

bill and single-window clearances; however

Jean Michel Casse, Senior VP, Operations –

as one of the foremost tourism economies in

it continues to remain a challenge, said

Accor Hotels, India. He further said, “En-

the world, and on the other are some very

Singh.

hancing regional and last mile connectivity,

tangible issues that our industry has been

The proposal to levy new cess has not

especially to untapped regions like the

facing for decades. These challenges have a

gone down well with the hotel industry,

North-East, will open up fresh avenues for

direct impact on how much one is able to

TRAVEL AND HOSPITALITY | MARCH 2016

Saurabh Rai, Executive Vice President,

HOSPITALITY

accelerate growth.”

both the consumer and the business. The

ments bill to state governments for voluntary

current Average Daily Rates do not represent

adoption is a welcome move and we hope

intent and commitment in endorsing the

a fair picture for the business; expectations

to see some traction on it.”

travel and hotel sector. There is some expec-

to deliver an outstanding product at a de-

tation that the forthcoming budget is able to

flated price point is not sustainable in the

Akshay Bector, CMD Cremica Food Industries

level a few long pending concerns like ra-

long term, and may fundamentally impact

Ltd said, “Increased spending in MNREGA

tionalization of high taxes in the sector. An

the entire business model,” said Rai.

and 100% FDI in food retail are excellent

The Indian government has shown good

Commenting on the union budget 2016,

over 25% tax situation for hotels in India

There is much anticipation with this

steps that have been taken by the FM in

hinders our destination’s competitiveness in

budget to bring about some real reforms and

Union Budget 2016-17. The budget allocated

the region. The objective is to deliver a 360

amended policies that will support the hos-

for agriculture and farmer welfare will have

destination experience where all touch

pitality industry. This is the fuel that we

a good impact on rural India and will add to

points are geared towards a consistent level

need to take the industry to the next level

the economy's growth. The budget an-

of service delivery, at a competitive cost.

and remain competitive internationally.

nounced is very positive and development

This will impact the global perception of

Great hotels in India have been the flag

oriented.”

India as a desirable destination to visit,

bearers of tourism, and made the destination

which will in turn drive international tourist

synonymous with exceptional guest experi-

Travelkhana said that the budget has been

arrivals and further propel domestic tourism

ences that come from genuine warmth and

quite on certain aspects although some fu-

spend as well.

Pushpinder Singh, CEO

& Co-founder,

a willingness to serve. This needs to be sup-

ture actions have been promised. “We would

“Hotels in India have been suppressed for

ported by government policies to ensure that

have to wait and watch out for those initia-

a prolonged period. Cyclicality has to prevail

hotels in India have a platform to succeed.”

tives. We welcome the steps taken for pro-

and government policies on taxation, lend-

Riyaaz Amlani CEO & MD Impresario En-

moting Agriculture and food processing.

ing rates plus duration and infrastructure

tertainment & Hospitality Pvt. Ltd. “The

Although we would have loved to see low-

status for hotels need to come through. India

Union Budget 2016 was largely agrarian in

ering of service tax on services from restau-

has been globally known to produce some

nature and the restaurant and F&B sector

rants as it would indirectly help the food

of the most unique and exceptional hotel

was looking forward to some impetus. While

sector. We also welcome the initiatives an-

products and service standards, particularly

we had also hoped for some announcement

nounced for improving the transport sector.

in the upscale to luxury segments. The av-

on implementation of GST, the industry will

Entrepreneurs having a free policy to start

erage rates at these hotels in the last 3 to 4

be impacted to a limited degree by the in-

interstate buses will really benefit the sector

years have been below par. The equilibrium

crease of service tax, through the introduc-

and the travelers as a whole.”

of charging a reasonable and acceptable

tion of 0.5% agricess. However, the decision

rate is critical, one which should be fair to

to circulate the Model Shops & Establish-

The Oberoi Group to manage a luxury resort in Maldives

by TNH DESK

The Memorandum of Understanding was signed in the presence of Mr. Moosa Zameer, the Honourable Minister of Tourism, Government of Maldives. The investment for acquisition and development of the resort will be undertaken by

Subramanya Construction & Development Company Limited (SCDCL) & The Oberoi Group have signed a Memorandum of Understanding (MOU) with the Government of Maldives to build a luxury resort in Maldives.

SCDCL, a Bangalore based Real Estate Development Company. Commenting on the partnership, K.N. Balasubramanyam, Chairman and MD, SCDCL

We look forward to working with The Oberoi

said, “A luxury resort in Maldives requires

Group to create more of such luxurious offer-

expertise in design and operations of world

ings globally and would like to say that this

class standards. The Oberoi Group, which is

extraordinary project will make a major con-

rated as the best luxury hotel brand in the

tribution to our long term partnership”.

world, is well suited for this development.

by TNH DESK

TRAVEL AND HOSPITALITY | MA RCH 2016

GOVERNMENT

Bengal set to ride high on tourism radar West Bengal government is making several new attempts to augment the tourism sector and if things go by the plan, the state will emerge as a booming tourist hub.

v B SWAATI CHAUDHURY Y

With immense tourism possibilities, West Bengal is making a host of new strides on the tourism vertical and the state government is determined to place the state on the global tourism map in the coming days.

Dr. Mahesh Sharma Launches ‘Swachh Parayatan Mobile App’

The state is endowed with nature’s bounty and has everything from snow-capped peaks to forests and beaches to mangrove swamps except desert. Surojit Bose, Joint Director, De-

Dr. Mahesh Sharma, the Minister of State (I/C) for Tourism & Culture and Minister of State for Civil Aviation have launched “Swachh Parayatan Mobile App”. Initially, 25 Adarsh Smarak Monuments will be Protected by ASI Identified for Inclusion in the App.

Surojit Bose Joint Director, Department of Tourism, West Bengal

partment of Tourism, West Bengal stated, “Bengal today is becoming visible in the sphere of tourism. The state is making its presence at every domestic and global travel marts. When it comes to amenity and accessibility, it is certainly lagging behind than other states. The three factors that determine the success of the tourism industry are amenity, accessibility and marketing.

“Swachh Parayatan Mobile App” was launched by Dr. Mahesh Sharma, the Minister of State (I/C) for Tourism & Culture and Minister of State for Civil Aviation at a function here today. This project is being implemented by the Ministry of Tourism, Government of India through DeGS and NIC. This Mobile App is available on Google Search Engine as ‘Swachh Paryatan’ and initially it is available on Android Phones and very soon it will be available on Apple and Microsoft also. This mobile app shall be monitored by the Project Monitoring Unit of Swachh Bharat Mis-

New campaign to feature brand Bengal on global platform The new campaign on brand Bengal promises to highlight tourism in the state in a better and extensive way.

v B SWAATI CHAUDHURY Y

The West Bengal government’s efforts to offer a big boost to

sion in Ministry of Tourism. Addressing on the occasion, Dr. Sharma said that since the

tourism seems to be getting big-

general public and the tourists are the largest stakeholders in

ger with the passing of time. The

keeping the monuments clean, the Ministry of Tourism has de-

recent conclave hosted by Con-

cided to facilitate the general public to communicate their com-

federation of Indian Industry (CII)

plaints about any unclean area/garbage piles in and around

along with the department of

tourist destinations. Hence as a part thereof, the Ministry of

tourism, West Bengal on Destina-

Tourism is launching this Mobile App. He opined that till all stake-

tion East- Unveiling Eastern India

holders don’t contribute, such project will not succeed.

Tourism served as a pointer to the fact that tourism in Bengal

The Minister informed that the recently launched Tourist Info-

Bratya Basu Minister-in-Charge, department of tourism, West Bengal

is on the right trail. The conclave focused on Tourism Sum-

line is getting 18000 responses daily and is very successful. He

mit- Access, Experience and Invest in Bengal and was on

dwelt upon many initiatives launched by his Ministry for the ben-

from January 31 to February 1 in Kolkata.

efits of Tourists. He said that the Domestic Tourism has also immense opportunities like International Tourism. That is why the

Inaugurating the conclave, Bratya Basu, Minister-inCharge, department of tourism, West Bengal said, “The state

suggestions from public and tourists are solicited on this Mobile

features in the sixth position in terms of domestic tourist foot-

App.

fall. It gives us immense pleasure to go for extensive promoby TNH DESK

TRAVEL AND HOSPITALITY | MARCH 2016

tion of tourism during Durga puja in the state.”

GOVERNMENT

Making an exceptional endeavour

Exploring Buddhist identities of India

For smart travellers with an inclination to wellness tourism, Kerala Tourism is into standardizing the Ayurvedic system in the state.

With the support of Union Ministry of Tourism, IRCTC and Air India, efforts are underway to transform India into an allround Buddhist tourist hub.

v B SWAATI CHAUDHURY Y

The topmost tourist destination of current India is undoubtedly Kerala and Kerala Tourism has declared the New Year as Visit Kerala 2016- season of surprises. The state boasts of three global con-

Next to Goa, the state occupies the second slot in

nectivity- Thiruvananthapuram, Cochin and

the sphere of MICE tourism. Around 25 per cent of

Kozhikode.

tourists travelling to the state are MICE visitors. We

Tourism in Kerala is growing at a steady rate and

have a wide gamut of tourism products and the

the state has registered an impressive growth of 13

state is regarded as the home of Ayurveda. We are

per cent last year. The state has more than 100 lux-

in the process of identifying home stay facilities of-

ury heritage hotels. According to Nand Kumar,

fering promotions to those engaged in home stay

Deputy Director, Kerala Tourism, “Kerala has

options. New Delhi, Kolkata, Mumbai and Ben-

emerged as a super tourism brand and visitors

galuru are our traditional tourist markets while the

travel to Kerala only for the purpose of tourism.

North-east India is our emerging market.”

v B SWAATI CHAUDHURY Y

The Indian travel industry is

Making waves with carnival season

growing at a faster rate than any other sectors including finance.

For prospective tourists setting out on a journey to discover the beauty of Goa, the erstwhile Portuguese colony of Goa has kicked off the New Year with the carnival season.

BY SWAATI

CHAUDHURY

Tourism brings significant foreign exchange reserves. India is highly regarded as the birthplace of Bud-

Goa, best-known as the only state in India that

dhism and there are lots to be ex-

prides in carrying the legacy of Portuguese rule has

plored in the Buddhist circuit of the

kick-started Goa Carnaval 2016- the most spectac-

country. The Union Ministry of

ular event of the land from February 6 to 9. Concep-

Tourism has rolled out Buddhist

tualized by the United Kingdom, South Africa and

Tourism Circuit and initiatives are

Goa, the project- Destination Carnival is aimed at

taken to make the country into a

cultural exchange between the three destinations.

365º Buddhist tourist hub. There

Announcing the Goa Carnaval, Dilip Parulekar,

are four major Buddhist spiritual

Minister for Tourism, Goa said, “Goa is a 365º tourist

nival season is the time when Goa comes alive with

points- Lumbini, Bodh Gaya, Sar-

destination and the annual Goa Carnaval pulls

cultural troops from South Africa and the United

nath are in India and Kushinagar in

nearly 4 lakh visitors from across the world. Keeping

Kingdom that form one of the major highlights of

Nepal. According to Arvind Alok,

in mind the safety of tourists, we have appointed

Goa Carnaval. Another attraction is – the Grape Es-

Chairman, Buddhist Monuments

around 150 IRB cops. We have begun avian tourism

capade 2016 that marks the biggest annual wine

Development Council, “India has

with 23 avian species at Dr. Salim Ali Bird Sanctuary,

festival of Asia that would also display Goan cuisine

nearly 96 Buddhist tourist hubs and

one of the oldest bird sanctuaries around three

with live bands and cultural shows from February 4

the focus is on the significance of

months ago. We also have heritage tourism in the

to 7.” Goa has started heli tourism along with Pawan

India in terms of promotion of Bud-

pipeline sometime in early April.” The minister was

Hans helicopter service on January 26. Desai

dhist destinations like Nalanda,

speaking at Viva Carnaval 2016 held in Kolkata on

added, “We are emphasizing on ways to develop

Bodh Gaya, Darjeeling, Ajanta, El-

January 21. The minister also added that the young

sustainable tourism. Goa is the only Indian state to

lora etc. There are places of Bud-

destination has emerged popular in wedding tourism

have 700 dedicated life guards. We have begun lux-

dhist significance in almost every

for affluent families.

ury yacht services sometime in December, last year.

state of India. Buddhism is related

We plan to come up with heritage boat cruise in

to tourism since Lord Buddha trav-

Nikhil Desai, Managing Director, Goa Tourism Development Corporation (GTDCL), stated, “The car-

March, this year.

elled at length across the country to interact with the masses.”

TRAVEL AND HOSPITALITY | MA RCH 2016

GOVERNMENT / TECHNOLOGY

Odisha Tourism Road Show held at Mumbai to attract Domestic Tourists The Department of Tourism (DoT), Government of Odisha, in it’s bid to attract domestic tourists from an important source state and commercial capital of India – Mumbai is organising its road show. The objective is to promote the state & its variety of tourism products in the western part of India. Located on the eastern coast of the country, Odisha is a tourists’ paradise and has many stunning destinations which offer a visual feast to the tourists & visitors. It also throws an educative and culturally pleasing insight into one of the oldest civilizations of the World. The road show will benefit and provide information on Odisha Tourism to the tour lovers, tour operators, travel agents, travel writers, journalists, deBuddhist heritage of Odisha comprising of

Bhubaneswar depicting Jain heritage throw

ratnagiri-Lalitgiri-Udayagiri-Langudi and

ample light on the magnificent past of

rience that attracts people from all parts of

Dhauli attracts tourists from overseas and

Odisha. chilika, the largest brackish water

the world for its sculptural and artistic her-

domestic front.

lake in Asia and a ramsar site of India with

cision makers etc. Travel to Odisha is truly an amazing expe-

itage. The Sun Temple at Konark, a UN-

The serene beaches at Puri, chandipur,

EScO heritage site, the Temple of Lord

Gopalpur and Bhitarkanika Wildlife Sanctu-

Jagannath at Puri, one of the four cardinal

ary, the second largest mangrove forest in

1100 sq.kms area is famous for Dolphins and migratory birds. Apart from these, Odisha has successfully

centres for hindus (char Dhams) of India

India, Simlipal National Park to name a few

nurtured three great religions like Bud-

and temple city of Bhubaneswar are impor-

are very famous tourist attractions. The

dhism, Jainism & hinduism.

tant and popular tourist destinations. The

rock-cut caves of Khandagiri & Udaygiri at

Ibibo attracts US$250m investment from Naspers

The group owns integrated

Ibibo Group has announced that Naspers will be investing another US$250m in the group.

also a leading air ticketing ag-

The investment will be focussed on ex-

by TNH DESK

Ibibo Group Founder &

online travel properties such

CEO, Ashish Kashyap said,

as Goibibo.com (India’s No 1

“Our objective is to solve

hotels booking engine and

problems for the transportation

gregator), and redBus.in (No 1 online bus ticketing platform).

and

accommodation

providers and to connect them to the travellers. The commitment from both

In a recent research report by Morgan

Naspers and Tencent to ibibo is testimony to

Stanley, Goibibo was rated No.1 by hoteliers

the strength of our platforms and the oppor-

across a number of parameters, including

tunities ahead”.

booking volumes, confirmed bookings, last

Naspers Group CEO, Bob van Dijk said:

tending ibibo’s leadership position in the In-

minute bookings, backend and IT support, as

“The Indian ecommerce market, and the on-

dian hotels category and on additional

well as Insights and market intelligence.

line travel segment in particular, offers excit-

technology innovations.

Goibibo hotel bookings surpassed 1.6m room

ing growth prospects for us as a group. With

Ibibo processed more than 6.5m transac-

nights during Q3, up 400% YOY, making it

a talented, proven management team and

tions for the period October to December (Q3)

the largest hotels booking platform in India.

exceptional technology, ibibo is well posi-

2015. It is the largest online travel company

Mobile contributed to 71% of the bookings in

tioned to benefit from an increasing number

in India, generating more than 2.5x the

the month of December 2015, up from 42%

of people using online travel services going

transaction volumes of its nearest competitor.

a year ago.

forward”.

TRAVEL AND HOSPITALITY | MARCH 2016

by TNH DESK

TECHNOLOGY

Trans India Holidays launched Bigbreaks.com Trans India Holidays has launched a Travel Portal, Bigbreaks.com in January 2016. This portal is headed by Kapil Goswamy, who is also the CEO and Managing Director of Trans India Holidays and Trans World Travels. Trans India holidays has launched a

can offer the 300+ holiday packages that Big-

Travel Portal, Bigbreaks.com in January

breaks.com offers), the convenience of 24x7

2016. Big Breaks is headed by Kapil

online bookings, and the Price advantage

Goswamy, the cEO and managing Director

that comes with online bookings.” According to him, having a robust brick

of Trans India holidays and Trans World

Kapil Goswamy CEO & MD, Trans India Holidays & Trans World Travels

Travels, two successful brick and mortar

and mortar presence to support, Big Breaks

Travel companies that have been around for

allows them to provide a level of customiza-

per annum is currently dominated by 6 or 7

over 25 years. In the already competitive

tion that no other online travel site can pro-

players only, and there is certainly room for

and cluttered arena of long established

vide , and this same brick and mortar

a few more, particularly those who have

OTA’s, Big Breaks promises to be different.

presence allows them to assist clients seam-

been around in the Travel Industry all their

lessly when it comes to requests for Visas

lives.

At the launch, Kapil Goswamy while answering how he thought Big Breaks would

and such other ancillary services. Another

Big Breaks has begun as a B2c Portal, but

be able to stand out in the OTA market

differentiating factor according to him was

is soon going to be launching its B2B serv-

dominated by big and long established play-

the product range itself. he said that while

ices as well. Also, keeping pace with the in-

ers. he said “while the others were technol-

they will be promoting common destina-

creasing usage of mobile technologies, in the

ogy companies doing travel, they are a

tions like Dubai, Singapore, hong Kong etc.,

next few months, Big Breaks will be launch-

travel company adopting technology to give

their product range also has several new,

ing its Android and IOS mobile apps.

their clients three important things i.e.,

unique and lesser known destinations like

Presently focused on the Delhi and Ncr

choice, convenience & Value. Putting their

myanmar , Latin America etc. Additionally,

area, Big Breaks plans to have a pan India

business Online means, that customers will

according to him, the Online Travel market,

presence in the upcoming years.

have a wider choice (no printed brochure

which is growing at between 15 and 20 %

by TNH DESK

flydubai launched new website in different languages flydubai has recently launched its new website in different languages, offering an enhanced browsing experience to inspire customers to explore its network of 89 destinations. The airline’s new website, which is available in English, Arabic and russian, has been redesigned to offer a fresh

hidden gems such as Bratislava, Tbilisi and Zanzibar. commenting on the new website

look and, feel and various new features.

ramesh Venkat, chief Information Of-

When visiting flydubai.com, customers

ficer (cIO) at flydubai, said “We’re ex-

are now offered a more personalised

cited to see the launch of our newly

online experience by receiving cus-

designed website. The recent relocation

tomised content based on their location

of our reservation system from Orlando

and previous interaction with the site

to Dubai alongside the redesign of our

and a layout that automatically adjusts

website confirms our commitment to

depending on the device being used.

providing our customers with the best

moreover, new destination guides and

possible experience while navigating

travel tips provide inspiration for plan-

flydubai.com.”

ning the perfect trip, holiday or lastminute getaway to one of flydubai’s

by TNH DESK

TRAVEL AND HOSPITALITY | MA RCH 2016

TECHNOLOGY

InterGlobe Technology Quotient and CAP Foundation launch a Skill Development Initiative InterGlobe Technology Quotient, a strategic business unit of InterGlobe Enterprises and CAP Foundation launched a skill development initiative. Under this program, 300 students across 5 locations across India, would be trained by professionals and be made ready for the travel industry of today. InterGlobe Technology Quotient, a strate-

Parashar, President and cEO, InterGlobe

Anil Parashar President and CEO, InterGlobe Technology Quotient

gic business unit of InterGlobe Enterprises

Technology Quotient, said, “The program is

which is a leader in aviation, hospitality and

just a stepping stone towards what we can

order to change lives and give opportunity

travel related services and the official dis-

do for the society. It is our responsibility as

to 300 underprivileged individuals. This

tributor of Travelport in India & Sri Lanka

eminent professionals to look into the op-

program has been strategically designed to

and in 5 markets across the Asia Pacific re-

portunities we

maneuver the potential of these students

gion, along with cAP Foundation, a regis-

have in order to

and bring out their abilities in the lime light.

tered trust and an innovative workforce

nurture and bring

It is also important for us to create opportu-

development initiative demonstrating end-

about the best in

nities for them so that they can realize their

to-end solutions to link learning and liveli-

the society. The

dreams and become able professionals in the

hood for disadvantaged young people,

children we are

future.”

launched a skill development initiative.

going to train have

Under this program, 300 students across 5

It is a strategically planned skill develop-

a bright future

locations across India, would be trained by

ahead if they con-

professionals and be made ready for the

tinue to demon-

travel industry of today. This initiative has

strate their hard

ment initiative that would track the develJuhi Mishra VP Human Resources, InterGlobe Technology Quotient

opment of the young students and expose them to the best suited professional training for them. InterGlobe Technology Quotient

been taken in order to empower the under-

work and endeavor in towards making the

will create opportunities for them after the

privileged children of the society with the

best of the opportunity given to them.”

completion of their training program- which

gift of knowledge and skill set so that they

On the other hand, Juhi mishra, VP

can become competent professionals in the

human resources, InterGlobe Technology

years to come by.

Quotient, said, “The skill development ini-

While talking about the program, Anil

TRAVEL AND HOSPITALITY | MARCH 2016

tiative is a thoughtful program launched in

would be a 3 months in-house program and 3-months on the job session. by TNH DESK

AROUND THE WORLD elegance that was a sheer delight to watch. The International beauties like the MAYBACH SW 38 1937, Horch 780 Cabriolet, 1959, Lister Costin Jaguar, 1933 Jaguar SS1 Coupe, JAGUAR XK 120, Mercedes 630 Murphy, Rolls Royce – Silver Ghost and many more saloons and convertibles from the imperial houses of Rolls Royce, Stutz, Buick, Ford, Chevrolet, Austin Martin and Bentley were the center of attraction. While, Vintage & Classic Cars like the 1939 Mercedes TYP 230 from Jaipur, Jaguar Mark V, 1949 from Ahemadabad, 1935 3.5 Litres, Bentley along with 1938 Cadillac Series 90 & 1935

A new facet of motoring excitement with Vintage car event in Delhi!

Rolls Royce Phantom II Continental from Mumbai, 1929 Mercedes Nurberg from Bangalore, Mereceds benz cabriolet 1935 from Rajkot, 1923 ROLLS ROYCE from Kolkata, 1966 Jaguar MK II from Chennai, Dodge 1940-7 Seater limo

One of premium Vintage car event, the 21 Gun Salute International Vin-

from Pune and many other cars from different

tage Car Rally & Concours Show, 2016 was inaugurated on 6th February,

parts of the country, won applauses as the visitors walked by.

2016 at Red Fort, Delhi.

The most precious automobile on display was the Benz Patent Motorwagen - the first car in-

India’s most premium Vintage car event, the

a mark on the Global Vintage Rallies Map, at-

21 Gun Salute International Vintage Car Rally &

tracting lakh of international tourists from all

founder of Mercedes-Benz & the Quadra cycle

Concours

inaugurated

over the world, in the future editions of the

by Henry Ford. Besides, showcasing the rich

Show,

2016

was

vented by Karl Friedrich Benz - pioneering

amongst renowned national & international car

event." The brain child of Mr. Madan Mohan -

automotive heritage to the world, the rally also

aficionados & connoisseurs of culture, art & his-

one of the country’s biggest vintage car collec-

took up a social cause. This year, the rally pro-

tory. A grand celebration with dances, cuisines,

tor, inspired with his words & passion that aims

moted the message of ‘Save the Girl Child’,

arts and culture, the sixth edition of The 21 Gun

at establishing the nation as a world-class Mo-

there was a special promotion of “Beti Bachao

Salute International Vintage Car Rally & Con-

toring Tourism destination. Also, the 6th edition

Beti Padhao” on cars, to promote the message

cours Show, welcomed thousands of visitors

of the 21 Gun Salute Vintage Car Rally & Con-

of saving and empowering the girl child.

from around the globe and many eminent

cours Show, has made a mark on the Global

guests & renowned personalities that included

Vintage Rallies Map!

The show made each attendee, revisit vintage in a unique manner. The event incorpo-

Mr. Suman Billa - Joint Secretary, Ministry of

The true picture of the vast cultural diversity

rated a full day of colorful cultural fest,

Tourism, Govt. of India, Shri Narendra Kumar

of the country in the wake of promoting motor-

representing India’s pride, glory & cultural ele-

Sinha - Secretary, Ministry of Culture, Govt. of

ing tourism in India came to life with variety of

gance, along with an exclusive display of vin-

India and esteemed members of the Royal Fam-

classical dance performances. Each beautiful

tage & classic cars at the historic Red Fort.

ilies of India, graced the event.

dance performance had its own distinct style &

The Chief Guest for the first day of this 2-day mega event, Shri Manohar Lal Khattar - Hon’ble Chief Minister of Haryana who inaugurated the display of Vintage & Classic cars and the Concours Show on the on 6th February, 2016 at Red Fort, Delhi. Sharing a cogent & influential message, Mr. Madan Mohan, Founder & Managing Trustee 21 Gun Salute Heritage & Cultural Trust said, "Through this event, I take forward my passion and my dream that aims at establishing India as a world-classing Motoring Tourism destination & through the show, we will surely make

TRAVEL AND HOSPITALITY | MARCH 2016

by TNH DESK

COVER STORY

“We are always in pursuit of excellence to deliver the best experience possible.” Emirates continues to add new routes and destinations, connecting more people with more places. It is our strategy to constantly improve and innovate in order to offer the best travel experience to our customers. In exclusive interview with TnH, Essa Sulaiman Ahmad, Vice President – India & Nepal, Emirates Airline, speaks about the airlines’ achievements in Indian market and its future plans and more.

Essa Sulaiman Ahmad Vice President – India & Nepal Emirates Airline

TRAVEL AND HOSPITALITY | MARCH 2016

COVER STORY

v B PREM KUMAR Y

How will you describe the success of Emirates in recent years? Emirates completed 30 years of operations in India in 2015, and has since grown its operations to serve 9 destinations* in the country and offer its customers seamless connections to the airline’s network of 150 destinations across 80 countries in six continents. It is now the third-largest international carrier serving India, operating 10.4% of international capacity in the market, behind Air India and Jet Airways, with each having a 12% share of capacity. According to a recent study released by the National Council of Applied Economic

fitting India’s regional economies, particularly those in the southern Indian markets it serves. In FY 14-15, the India sky cargo market saw a growth 6.4%, whereas Emirates saw a growth of 8.2% in the country. In the period between April 2015 and December 2016, the India sky cargo grew 5.8 %, while Emirates’ cargo operations in the country grew 12.6%. are key milestones Emirates Q What has achieved in the Indian market? Some of the key achievements are: • Introduction of our flagship A380 air-

“

We continue to add new routes and destinations, connecting more people with more places. It is our strategy to constantly improve and innovate in order to offer the best travel experience to our customers. We continue to invest heavily in developing the most innovative and high quality products on-board, not to mention our multi-nation cabin crew who put in every effort to deliver exceptional service.

Research (NCAER), Emirates' operations in India have contributed over $848 million annually to country's GDP, while supporting over 86,000 Indian jobs and generating almost $1.7 billion in foreign exchange earnings. throw light on Emirates’ Q Kindly contribution to Indian aviation market? In year 2014/15, Emirates carried 5.3 million passengers on its Indian network, totalling 35 million passengers carried over the past 10 years. The year 2014/15 data shows that around 37% of Emirates’ India passengers travelled to/ from the hubs of Delhi and Mumbai, and 63% travelled to/from non-hub points. During the same period, Emirates carried over 221,000 tonnes of freight, 55% of which was to/from non-hub airports, greatly bene-

craft on Mumbai-Dubai route in July 2014 • Launch on Emirates’ renowned First Class service on Kolkata-Dubai route in March 2015 and addition of a 13th weekly flight from the West Bengal Capital • Introduction of First Class service on Ahmedabad- Dubai route

Q aviation market been for EmiHow important has the Indian

rates? We have always maintained that India is an extremely important market in our network and operations. Ever since Emirates launched its services to Mumbai and Delhi in 1985, it has carried over 42 million passengers, to and from India to its global destinations across the network. With strong demand coming from all 9 Indian ports*, Emirates, in July 2014,

upgraded its services in Mumbai to an Airbus A380. Additionally, we’ve added capacity to our Delhi and Hyderabad routes by upgrading the aircraft to a Boeing 777, representing a total increase in capacity of 3,779 seats, one-way, every week. In March 2015, we added a 13th weekly flight between Kolkata and Dubai, making it a total of 183 weekly flights across our network of 9 destinations* in India. With this, Emirates also introduced its renowned First Class service into the market, making it the only airline to offer this premium travel service. Growing aspirations of the middle class, an increasingly competitive business base, a large student community and substantial demand from expats to visit their friends and relatives makes India one of the key markets for Emirates. do you plan to further Q How strengthen your presence in the Indian market? Is there any plan afoot to start new flights on Indian routes? Considering the breadth of Emirates’ network and how the demand for air travel is expected to double in the next five to ten years in India, Emirates is well positioned to bring a growing number of tourists and business travellers to the country, further enabling trade and investment. Over the the next five years, we are looking for 67 per cent growth in the number of passengers flying to and from India, with a greater chunk coming from the segment we operate in. The 60,200 seats per week entitlement or flying rights, that was granted to us in 2014 has been exhausted. We are hopeful to see an increase in these entitlements after talks between governments of both the countries. are the experiences offered Q byHowEmirates to its customers different and unique? At Emirates, we are always in pursuit of

TRAVEL AND HOSPITALITY | MA RCH 2016

COVER STORY excellence when it comes to delivering the best experience possible both onground and on-board to our customers. Throughout all cabin classes, passengers can enjoy a staggering choice of over 2,200 channels of entertainment on our award-winning in-flight entertainment system ice, with a large selection of Indian movies and dedicated TV channels in various Indian languages. Passengers can also look forward to a host of culinary offerings prepared by gourmet chefs; the specially created Indian regional menus that suit the palates of our Indian customers on all Emirates flights and experience Emirates’ renowned in-flight service from the airline’s multi-national cabin crew from over 135 countries. Our passengers can also enjoy the Emirates’ route-specific wine list featuring some exclusive Champagnes, red and white wines and ports sourced from countries across its global route network. Furthermore, our customers onboard Emirates can also connect to Wi-Fi to check in on their social media accounts, send emails or just to stay connected with their loved ones. Young fliers, including infants and unaccompanied minors, are very important to Emirates. We go great lengths to make sure that the flight is as comfortable as possible for the kids, the parents and also

TRAVEL AND HOSPITALITY | MARCH 2016

neighboring passengers. We have dedicated services such as special meals, non-stop entertainment system, toys and goodies to entertain and occupy children throughout their journey with us. These services are continually updated and enhanced.

Q and trusted airline?

What makes Emirates a preferred

As one of the leading global airlines, we continue to add new routes and destinations, connecting more people with more places. It is our strategy to constantly improve and innovate in order to offer the best travel experience to our customers. We continue to invest heavily in developing the most innovative and high quality products on-board, not to mention our multi-nation cabin crew who put in every effort to deliver exceptional service. Since its inception in 1985, Emirates has won more than 500 international awards for excellence, including the recently announced “Best International Airline” at the Condé Nast Traveller Readers’ Travel Awards 2015. How do you look at the existing Q and potential growth of the Indian aviation market? What would it mean for foreign carriers like Emirates?

According to the Airports Authority of India, international passenger traffic to/from India grew by 9.0% to 50.8 million passengers in 2014/15. Based on these figures international passenger capacity will need to grow by more than 67% over the next four years to reach India’s 2020 growth target of 85 million international passengers. This is achievable, but cannot be done by domestic carriers alone. As a long-term strategic partner for India, Emirates is committed to future investment and expansion in the market in support of India’s goal to be the world’s third largest aviation market by 2020. The proposal to extend the e-tourist visa (e-TV) to 150 countries by March 2016, and expand its ambit to 180 days from the current 30 days will certainly support that goal. Various government agencies have projected that around 500 brownfield and greenfield airports would be required by 2020, while the Airports Authority of India (AAI) plans to revive and operationalize around 50 airports in the country over the next 10 years. This will greatly improve air connectivity and tourism. *The runway at Kozhikode’s airport is currently being upgraded and thus our services have been temporarily suspended until the work complete.

AVIATION

Turkish Airlines celebrates the delivery of its 300th aircraft, an Airbus A330-300. With the addition of its 300th aircraft, Europe’s Leading Airline continues to strengthen its position in global Aviation.

Star Alliance invites lounge guests to share tips via #irecommend Locally-inspired signature drinks now available.

Taking its place as one of the world's major airlines, Turkish Airlines continues to grow its fleet in order to meet the needs of

Star Alliance is inviting all customers who visit the Alliance’s

its ever-growing network and expanding customer base. Turkish

five own-branded lounges in the month of March to photograph

Airlines also wishes to serve its customers with Europe’s youngest

and share their lounge tips and recommendations with fellow

and most modern fleet. That process continues as the airline adds

travellers via social media, using the #irecommend hashtag. Star Alliance has five branded lounges worldwide: in Buenos

its 300th aircraft. The addition of the 300th plane was celebrated with a cere-

Aires – Ezeiza; Los Angeles (Tom Bradley International Terminal);

mony that was held today at Atatürk International Airport in the

Nagoya; Paris – Charles de Gaulle Terminal 1 and São Paulo –

new hangar of Turkish Technic Inc.. The ceremony included the

Guarulhos.

participation of Turkish Airlines’ Board Chairman, M. lker Aycı,

Each lounge will feature specially-designed drinks coasters on

Turkish Airlines’ CEO, Dr. Temel Kotil, Airbus’ Regional Sales Di-

which guests can write a recommendation, take a picture and

rector/Middle East and Europe, Douglas Anderson, and Airbus’

share it across their social networks. The best photos and com-

Contracts Director, David Bonnel as well as a large number of

ments will be featured on www.staralliance.com and be re-

business partners and media representatives.

posted in Star Alliance’s social media channels.

In his address, Turkish Airlines Board Chairman M. lker Aycı

The campaign presents a special challenge for the Alliance’s

noted that Turkish Airlines has set great targets to take measured

most frequent travellers: Who can be first to collect all five coast-

steps towards becoming the world’s leading airline. Indicating

ers and post recommendations from each of the five lounges be-

that Turkish Airlines has also acted as a “diplomatic” pioneer due

fore the campaign ends on March 31st?

to the far-reaching flight network, Aycı said, “As Turkish Airlines,

The five Star Alliance lounges have been uniquely designed to

we are at the top among the fastest growing airlines worldwide.

serve as a “destination within your destination,” reflecting a local

Established in 1933 with a fleet of five aircraft, Turkish Airlines

look and feel through from their design to their food and beverage

today is a 4-star airline with a fleet of 300 (passenger and cargo)

selections. Since the beginning of this year each lounge offers

aircraft flying to 284 destinations worldwide -235 international

signature alcoholic and non-alcoholic cocktails with a local

and 49 domestic-. Turkish Airlines received its 100th aircraft in

flavour – forming a nice complement to the local drinks coaster.

August 2006, 73 years after its establishment. Nearly seven years

Those with a sweet tooth may like to try the “Dulce Vida" (Rum

later, in March 2013, its fleet reached 200 aircraft. With 300 air-

Daiquiri with sweet Dulce de Leche), the "Hesperidina Orange"

craft in our fleet today, we are the world's 13th largest airline in

(Bitter orange drink) or a “Vanilla Smoothie" (Yoghurt, kiwi and

terms of fleet size*, and with 39 new aircraft to be added by the

banana) -- all being served at the Buenos Aires Lounge.

end of this year, Turkish Airlines will be even more prominent at

For a drink with a view of the Hollywood Hills, why not sip an “L.A. Passion" (Passionfruit and citrus vodka drink with a secret

the international level with its young fleet.” by TNH DESK

ingredient) or "Sunshine State" (Passionfruit, citrus, mint and honey drink) on the terrace of our SkyTrax award- winning Los Angeles Lounge.

by TNH DESK

TRAVEL AND HOSPITALITY | MA RCH 2016

AVIATION

Etihad Airways honoured with air transport world’s airline of the year 2016 award Leading aviation title honours UAE national carrier for strong leadership in developing unique growth strategy and setting global industry benchmarks.

ASQ Survey for 2015 rates Mumbai’s CSIA as the World’s Best Airport Mumbai’s Chhatrapati Shivaji International Airport (CSIA) has been rated as the best airport in the world in the 25-40 million passengers per year category by Airports Council International (ACI) in ASQ awards for year 2015. Mumbai’s Chhatrapati Shivaji International Airport

Etihad Airways, the Abu Dhabi-based national airline of the United Arab Emirates,was this evening (Feb 15) presented with the coveted Airline of the Year 2016 award by the prestigious USbased aviation industry publication Air Transport World (ATW). The accolade acknowledged Etihad Airways’ strong executive

(CSIA) has been rated as the Best Airport in the

leadership team in developing a profitable strategy of organic

world in the 25-40 million passengers per year cat-

growthand unique equity partnerships; introducing ground-

egory by Airports Council International (ACI) in the

breaking products and services;creating the foundations for build-

Airport Service Quality (ASQ) Awards for the year 2015. The re-

ing a motivated workforce; and engaging in a diplomatic,

sults reflect the world’s best-in-class airports, as appraised by the

dignified defence of its business model in the wake of fierce op-

passengers themselves while they are traveling and the experi-

position by US carriers.

ence is fresh in their minds.

Etihad Airways was chosen for the top honour by ATW’s distin-

It is the fifth consecutive year when CSIA has been rated among the top five airports worldwide in the aforesaid category. The ASQ Awards, which are highly regarded in the aviation in-

guished editorial board in a highly- contested competition, with entries from more than 100 airlines around the world. The award was presented at a Gala Dinner attended by indus-

dustry, are testimony to CSIA’s continued excellence in customer

try peers at the 42nd edition of the annual ATW Airline Industry

service. The 2015 survey result is the latest feather in CSIA’s cap,

Achievement Awards on the eve of the Singapore Air Show.

which has already won numerous prestigious awards over the past two years.

by TNH DESK

Ethiopian To Start Twice Daily Services To Delhi Ethiopian Airlines has announced that it will start twice daily flights to Delhi with the latest B737-800 New Generation Sky Interior aircraft, as of March 26, 2016. Mr. Tewolde GebreMariam, Group CEO

would catalyze the channeling of investors

particular and the two continents in general.

Ethiopian Airlines, said, “We are pleased to

from both countries and facilitating business.

Our customers will be able to make an im-

offer our customers a double daily service to

Moreover the addition of the flight would

mediate connection to cities like Hargeisa,

Delhi. India being one of the strongest eco-

have a paramount significance in strength-

Khartoum, Nairobi and some Southern

nomic muscles zooming into the global eco-

ening the growing economic, political, and

African flights.”

nomic picture, availing more frequencies

social relationship of the two countries in

TRAVEL AND HOSPITALITY | MARCH 2016

HOSPITALITY

Sarovar opens Kalyan Hometel at Vandalur in Chennai

said, “The existing demand-supply gap in this industrial town offers huge opportunity

The city’s first Mid-Market hotel is located in the industrial corridor along GST Road.

for hospitality brands. This allows us great prospect for our brand Hometel which is designed to provide unmatched facilities at

Bringing in a new level of comfort and value

services at a price that will surely give its

value for money price. We are happy to asso-

to travellers visiting Vandalur, Sarovar Hotels

guest a pleasant surprise. With contemporary

ciate with the Kalyan Grand Stay Pvt. Ltd.

& Resorts opened a brand new property

rooms and superior service standards, this

who is taking initiative to invest and promote

Kalyan Hometel which is conveniently located

hotel with 108 rooms including suites will

thisdestination which has great potential.Ho-

in the industrial corridor along GST Road.

offer all modern day comforts ensured to pro-

tels in Tier II and III cities are seeing major

Having carved a distinct niche for itself in the

viding a contented and relaxed stay.

hospitality developments and will continue to

hospitality sector and acclaimed as one of the

Speaking on the occasion, Anil Madhok,

fastest growing chain of hotels in India offer-

Managing Director, Sarovar Hotels & Resorts,

be some of the most attractive locations for our future investments.”

by TNH DESK

ing innovative and refreshing concepts for modern day travelers, the group has touched yet another strategic destination with KalyanHometel at Vandalur aiming to provide quality accommodation and services at an affordable pricing to business travellers to this region. The hotel was formally launched by Mr Anil Madhok, Managing Director, Sarovar Hotels & Resorts at a press conference. Taking forward the home-grown brand ‘Hometel’ forward, uniquely conceptualized and designed to provide value for money solutions without compromising on service standards, Kalyan Hometel offers unmatched

Marasa Sarovar Premiere supports NGO Abhayakshetram Give a little, change a life. As a part of its CSR initiatives, Marasa Sarovar Premiere Tirupati has partnered with NGO Abhayakshetram The partnership aims to help the less fortunate for those whom comfort and hospi-

with a vision that the quality of life for

also education and care for mentally and

tality may mean something very different.

every person with intellectual disability

physically challenged people is truly in-

Through this, marasa Sarovar Premiere

should be equal to other citizens in the

spiring. The most touching testimony to their commitment is the fact that several of

aims to support the NGO’s efforts of pro-

country in that they should have independ-

viding food, shelter and education to peo-

ent living and community integration to

their staff are people with special needs

ple with special needs.

the maximum extent possible. Their effort

who have devoted their lives to transform

to not only provide food and shelter but

the lives of others.

Abhayakshetram was established in 2007

by TNH DESK

TRAVEL AND HOSPITALITY | MA RCH 2016

HOSPITALITY

Clarks Inn witnesses its biggest growth year in 2015 Adds 21 new properties in 2015 taking the total tally to 65 hotels. In business for ten years, Clarks Inn Group of Hotels has today emerged as the biggest success story in the Indian hospitality landscape. Formed in 2005 the hotel company today boasts of one of the biggest national footprints with no less than 65 hotels including an operational portfolio of 35 properties at the end of 2015! Clarks Inn witnessed its biggest growth so far in 2015 as it signed and opened a total of 21 new properties last year with the total tally reaching 65. New Hotels opened and signed in 2015 include Ara, Buxor, Badami, Bhagalpur, Bijapur, Bhimtal, Dalhosie, Dehradun, Gangtok, Hampi, Jaipur, Lucknow, Mussoorie, Nwa Shahar (Shahid Bhagat Singh Nagar), Noida, Pathankot, Phagwara, Purnia, Rudrapur, Shimla and Vishakhapatnam. Of these, eight properties that include Badami, Bhimtal, Dalhousie, Dehradun, Gangtok, Jaipur, Shimla and Vishakhapatnam have become operational in 2015. Clarks Inn is now eyeing the magical 3-digit figure that it expects to reach by the end of 2016. “There was a time when we were striving hard to attract hotel owners and developers to work with us. Today by the grace of god, our relentless endeav-

Novotel Visakhapatnam hosts the International Fleet Review 2016

our and services and the massive trust that our business partners and owners have placed in us, our portfolio has reached 65 hotel properties including about 35 hotels currently under operation at the end of 2015. Last year was particularly significant for us as Clarks Inn Group of Hotels not only witnessed a strong growth, both in terms of overall sign-ups and new operational properties added to the portfolio, but also in terms of our footprints extending to several new and strategic markets. We forayed in new markets like Himachal Pradesh, Andhra Pradesh, Sikkim, where we have operational properties now. While at the same time we were able to further strengthen our footprints in places like Karnataka, Uttarakhand and Bihar,” said S N Srivastava, President & Co-founder, Clarks Inn Group of Hotels. “Importantly Clarks Inn has continued to open new markets all across India where few have dared venture and have also brought new business to the market paving way for others in the industry to follow in those markets. Who would believe that in Bihar we have operational and signed up properties in places like Ara, Baxar, Patna, Muzaffarpur, Purnia and Sitamarhi. We are ex-

Novotel Visakhapatnam Varun Beach, Ac-

pecting to sign a couple of more properties in the state. Similarly in Jharkhand we have a property in DeogS N Srivastava arh and expecting President & Co-founder, Clarks Inn Group of Hotels our presence to expand soon to the state capital Ranchi and Dhanbad,” said Rahul Banerjee, Associate Vice President – Operations, Clarks Inn Group of Hotels. Rahul Banerjee AVP – Operations With only Uttar Clarks Inn Group of Hotels Pradesh to boasts of any significant presence a few years ago, Clarks Inn today has emerged a New Hotels opened and signed in 2015: Ara, Buxor, Badami, Bhagalpur, Bijapur, Bhimtal, Dalhosie, Dehradun, Gangtok, Hampi, Jaipur, Lucknow, Mussoorie, Nwa Shahar (Shahid Bhagat Singh Nagar), Noida, Pathankot, Phagwara, Purnia, Rudrapur, Shimla, Vishakhapatnam

Operational properties added in 2015: Badami, Bhimtal, Dalhousie, Dehradun, Gangtok, Jaipur, Shimla, and Vishakhapatnam

major player with multiple properties in the states of Karnataka, Bihar, Uttarakhand, Delhi NCR, and Himachal Pradesh. At the end of 2015, Clarks Inn now boasts of a presence in 15 Indian states and a property in Nepal that is slated to open doors later this year. by TNH DESK

ing mutual trust and respect amongst partic-

corhotels’ largest all-sea facing convention

ipating countries, the second edition of the

centre on India’s Eastern coast, successfully

International Fleet review in India was held

hosted the ‘International Fleet review 2016’,

at a much larger scale with 52 countries par-

the largest international event by the Indian

ticipating this year.

Navy. The event was spread over four days from February 5th to 8th. Aimed at foster-

TRAVEL AND HOSPITALITY | MARCH 2016

by TNH DESK

HOSPITALITY

Centara Maldives properties have upgraded their All-Inclusive programmes Centara Maldives properties have upgraded their All-Inclusive programmes making it actually mean- ‘Everything is Included’

Preferred Hotels & Resorts announces phenomenal 2015 year-end result

Between the crystal clear waters and sky, the maldives truly has 50 shades of blue. The perfect tropical escape begins without

Preferred Hotels & Resorts, the world’s largest global provider of sales, marketing and distribution services to independent luxury hotels, has announced phenomenal 2015 year-end results.

worry about budgets and bills. The centara Grand Island resort & Spa maldives and centara ras Fushi resort & Spa maldives

Last year, the company marked a major milestone in its 48-

allow for a stress-free vacation, which has become even better

year history by generating more than $1 billion ($1.011B) in

with upgrades to their All-Inclusive programmes.

reservations revenue on behalf of its member hotels worldwide,

With the new ‘Ultimate All-Inclusive’ programme guests at

a 15% increase over the previous year. In a pivotal move, Pre-

centara Grand Island resort & Spa maldives can enjoy more of

ferred hotels & resorts also successfully executed a comprehen-

the underwater activities that they want. The upgraded pro-

sive rebranding in march 2015 that marked the onset of its new

gramme now includes a scuba diving option - exchange spa cred-

consumer-focused strategy, and also welcomed 91 new proper-

its for a serene dive excursion. Enjoy daily choice of award

ties across 35 countries to its global portfolio.

winning SPA cenvaree treatments or exploratory diving. All

“Preferred hotels & resorts successfully achieved several

other diving experiences will pale in comparison to that of diving

major milestones in 2015, and I am incredibly proud of these ac-

in the maldives. ‘Dive’ is in the name for maldives for a reason.

complishments that have us well positioned for significant, fo-

The underwater playground is filled with adventure - tropical

cused growth,” said President & cEO, Lindsey Ueberroth. “With

fish, coral and even a shipwreck just off the coast of centara

an innovative approach to hospitality, we remain steadfast in our commitment to providing curated travel experiences and in-

Grand Island maldives can be explored. There are many more options for guests to indulge in with a di-

novative travel services with a continuous focus on brand in-

verse grouping of benefits; guests can experience something new

tegrity. We are excited to undertake the many opportunities for

every day. Some of these benefits include meet and greet at the

growth and collaboration that 2016 will bring.”, he informed.

male airport, a sparkling welcome with a refreshing towel and

“We are delighted to share this important announcement for

glass of bubbly, mini bar refill daily that includes snacks, soft

Preferred hotels & resorts with the Indian market. These note-

drinks, fruit juice, beers and 2 bottles of wine, and not to forget,

worthy developments are a great indicator of the company’s

champagne breakfast served daily at The reef. The wine selection

continuing momentum towards focused growth and creating

now includes over 50 different bottles. meals are covered with a

new hospitality industry benchmarks on a global scale,” added

variety of options for lunch at Azzuri mare or signature Thai at

Executive Vice President, Saurabh rai.

Suan Bua restaurant. Dinner can be enjoyed at a choice of three

In 2015, the brand marked first-time presence in Israel,

different venues, with Teppanyaki and full buffet at The reef, au-

Ecuador, and Anguilla with the additions of The carlton Tel

thentic Thai at Suan Bua and Italian at Azzuri mare.

Aviv, royal Palm hotel Galapagos, and Zemi Beach house re-

centara ras Fushi resort & Spa also provides an All-Inclusive option that has everything a guest could want, and more. by TNH DESK

TRAVEL AND HOSPITALITY | MARCH 2016

sort & Spa, respectively, and enhanced its footprint in markets such as Barcelona, rio de Janeiro, Sao Paulo, Florida (USA), and Seoul.

by TNH DESK

HOSPITALITY

tels, “Both the 18th century heritage hotels flaunt the timeless art of rajasthan and have been renovated in a way to preserve the original look and recreate the old-world ambience right from the corridors to courtyards, summer-house and cenotaphs. Alsisar haveli

emphasizes

value-for-

money offerings rather than luxury and the average room rate is lower

Rajput heritage hotels keeping with the tradition Alsisar Group of Hotels is looking forward to woo the domestic tourists from metros and the Indian diaspora taking a tour of India to know about their roots.

than our other luxury properties. We focus on the diverse needs of our guests ranging from college-goers to corporate clients and luxury travellers. Dhruv Singh Finance Manager, Alsisar Group of Hotels

We do not have mIcE facilities at Alsisar haveli since we try to provide

calm atmosphere where guests can relax and enjoy.” There are ample of facilities and services for mIcE tourists at Alsisar

For high-end luxury tourists with an inclination to know about as-

mahal, Shekhawati and at Nahargarh in ranthambore that formed the

tounding heritage properties in rajasthan, there is Alsisar Group of

venue for Indian heritage hotels conference for two years. Dhruv

hotels that promise to recreate the regal era of the land of rajputana.

Singh said, “Our heritage properties experienced an upward trend in

One of the best-known properties of the group has been Alsisar haveli,

the flow of domestic tourists last year. We were once wooing the in-

snuggled in the hub of Jaipur. Owned by Kachawa clan of rajputs, Al-

bound travellers from the western countries like Europe and Scandi-

sisar haveli came into existence way back in 1892 and has been refur-

navia but with changing times, the trend among travellers is changing

bished and transformed into a heritage hotel sometime in 1994.

too. These days, a sizeable number of Indian tourists are interested to

For taking in the traditional architectural wonders of rajputana, Al-

know about the glorious heritage of rajasthan. Those residing in met-

sisar haveli is the preferred choice that has been aesthetically done up

ros and the Indian diaspora, who return back to learn about their In-

and rests in a serene ambience. Another heritage hotel from Alsisar

dian roots plan their journey to rajasthan. We are eyeing those living

group is Alsisar mahal at Alsisar in Shekhawati region of rajasthan.

in metros and the Indian diaspora into our hotel.”

Lying around 250 km from New Delhi, Alsisar is emerging as a weekend tourist destination. According to Dhruv Singh, Finance manager, Alsisar Group of ho-

Shekhawati is famed for its ancient mansions that flaunt fresco paintings and mural works. Alsisar mahal hosts the annual magnetic Fields Festival in the month of December every year.

by TNH DESK

Jameson Inn Shiraz’s festive offerings Keeping with the stiff competition in Kolkata hospitality industry, Jameson Inn Shiraz has rolled out special offerings for its guests. The young hospitality group based in Gurgaon that has formed cobranding with the renowned hospitality brand of the United StatesJameson Inn and is eyeing tier-II and tier III cities of India to set up decent, branded accommodation options is cygnett hotels and resorts. Jameson Inn Shiraz is the premier hotel in the country from the hospitality brand.

and resorts Private Limited informed, “We have a lavish spread of

The corporate hospitality set-up has come up with festive offers for

lunch or dinner buffet with a turndown service in the evening com-

its guests including two days and three nights at a price of rs 7,999

prising sweet delicacies of Bengal. The offer has begun from October

for a couple. Dipankar Guha, Area General manager, cygnett hotels

onwards and will be on during the festive season.”

by TNH DESK

TRAVEL AND HOSPITALITY | MA RCH 2016

AROUND THE WORLD / INTERNATIONAL

Recent activities by

Skal Chennai recently two eminent hoteliers, Shrikant

lier.

by the recent floods. It tied up with trust-

Also in attendance were Vani Sengupta ,

worthy NGO "Peace& happiness" led by the

hr head, Westin Velachary, chennai and

dynamic & committed Guru raghavan( An-

Suman Kumar, Director of Sales, Ibis city

alyst at computer Science corp) and on Feb-

centre, chennai both of whom also inter-

ruary 19th at a brief ceremony hosted by

acted with the members. Bennett richard-

The residency Towers hotel, and attended

Wakharkar, complex General manager,

son, Director of the hotel School, Vels

by the Office Bearers of Skal chennai, we

Westin Velachary, chennai, & Le meridien ,

University welcomed the august gathering

handed over rs 1,35,000 (one lakh thirty five

cochin & Arindam Kunar, Area General

while. roop chadda, President of Skal Inter-

thousand rupees) for purchase of Grocery

manager, South India, IhG & General man-

national, chennai introduced our eminent

Kits for 120 families. The Skal club of Delhi

ager crowne Plaza, chennai visited the

guest speakers. milton head, hotel Depart-

was a major contributor with a generous do-

School of hotel management at Vels Uni-

ment, Asan memorial college gave the Vote

nation of rs 60,000 (sixty thousand rupees).

versity and interacted and addressed the

of Thanks. The event ended with a Lunch

The distribution of the Grocery kits took

Young Skal members of our club. Shrikant

hosted by the hotel management School,

place on march 6th in the presence of the Of-

spoke on the numerous benefits of being a

Vels University.

fice Bearers of Skal chennai.

hotelier while Arindam addressed the members on tips to being a successful hote-

The Skal club of chennai had in January

by TNH DESK

taken the initiative to help Families affected

Familiarizing Thainess in Kolkata tourist market

tion weddings and

TAT is going the extra mile to target Indian solo women travellers with a wide gamut of activities to keep them engaged in Thailand.

ellers from India next

v B SWAATI CHAUDHURY Y

In an effort to offer an impetus to Thainess,Thai hospitality, tourism products in

year. Thailand is a women-friendly tourist destination

in Northern part of Thailand. One of the

and solo women

most significant festivals of Thailand has

tourists love to travel

been Yipeng Festival in Lanna that falls at

and dabble

the potential Kolkata market and to update

the same time as Loi Kra Tong Festival in

the tourists about the current Thai products,

central Thailand.

royal Thai consulate-General in association

solo women trav-

Chanyuth Sawetsuwan Assistant Director, TAT

with a wide range of activities. There are a plethora of activities

Lanterns form an essential component of

on offer for solo women travellers like soft

with Tourism Authority of Thailand (TAT)

Yipeng Festival that implies two full moon

adventure, flower arrangement, Thai cook-

and Thai Airways hosted Destination Thai-

day. The residents of Lanna use lanterns to

ing and boxing. The luxury resorts in Thai-

land in Kolkata.

worship Lord Buddha.

land are quite safe for women tourists.”

In today’s busy world, more and more

chanyuth Sawetsuwan, Assistant Direc-

chanyuth also pointed out that TAT will

tourists from the Eastern zone of India are

tor, TAT, explained, “We are interested to

concentrate on tier-II cities of India like

traversing to Thailand. The event flaunted

keep our focus on wooing Indian leisure

Guwahati, Ludhiana and Amritsar to draw

beautifully-crafted Lanna lanterns, popular

travellers and would stress more on destina-

tourists in 2016.

TRAVEL AND HOSPITALITY | MARCH 2016

TRAVEL EXPERT

Sunny Singapore for Kids Looking for a family holiday and thinking of heading east? There is no better destination or country than Singapore! Often referred to as a child’s best playground, that really is what the city is - one massive playground for kids. TnH would like to introduce some of the famous attractions of Singapore that will are bound to attract kids…. By Mandira Rai Starting from the animal lovers, tots who love their animals will be thrilled to know

theme-park ride. Regarded as one of the most expensive tourism projects in the world, its

The slightly older lot might be inclined to grab a picnic basket and sprawl under the

that the ever-famous Singapore Zoo and Sin-

colourful parades, character appearances and

stars with their parents, watching Romeo &

gapore Bird Park just added a new member to

many rides are sure to bring out the child in

Juliet, part of SRT’s annual (and highly

the family – The River Safari. One can bop

you.

awaited) Shakespeare in the Park, from 30th

down the Amazon, peer into the world's largest freshwater aquarium or just go ga ga

Someone say theatre? Surprisingly, Singapore has a thriving theatre scene for the

April to 22th May. Families here in April should also get set to ‘move it, move it’ on the

over giant pandas Kai Kai and Jia Jia. Not to

young ones too, with some fantastic produc-

beats of one of their favourite blockbusters

forget, you can spot 6000 animals including

tions on offer all around the year. Those trav-

Madagascar, from April 21st - April 24th at

40 endangered species in this park.

elling to Singapore anytime in April must

the Madagascar Live Show! presented by

Needless to say, Universal Studios on Sentosa Island is firm favourite on the radar of

watch out for Singapore Repertory Theatre’s

Base Entertainment, which is known for their

(SRT) Hanuman. Responsible for much of the

spectacular sets and imaginative costumes. Speaking of the Singapore family entertain-

families visiting this enchanting nation with

quality theatre for kids in Singapore, SRT has

tots in tow. Watch your kids (and the kid in

adapted this fun tale from the Ramayana. In-

ment scenario, bumping it a notch higher is

you) squeal as you ride Battlestar Galactica -

terestingly, it also intends to bring this pro-

global edutainment giant KidZania. Scheduled

the world’s tallest pair of dueling roller coast-

duction over to India towards the middle of

to open in April this year, with its cult follow-

ers, sit atop the world’s first Transformer at-

the year and is something to be watched out

ing, this pint-sized city will enable your pint-

traction or enjoy the world’s first Madagascar

for.

size workers to take up many ‘jobs’ and earn

TRAVEL AND HOSPITALITY | MARCH 2016

TRAVEL EXPERT

kidZos – KidZania’s official currency. Right from putting out fires, reporting events around the city, making pizzas to assisting in surgeries, your little ones will be able to experience everything! In pursuit of parks for the kids to run amok? The Botanical Gardens and the Jacob Ballas Garden for children are hard to match. Looking for a great zoo? I hadn’t seen a white tiger till I visited the famous Singapore Zoo. One can see animals at night at the famous Singapore Night Safari, which is bound to impress. For some sun and sand, you can head to the fun beaches on Sentosa Island. In addition, the city is dotted with some fantastic indoor play areas. Amazonia at the Great World City Mall, with its giant slides and glow-in-the-dark golf is a perennial favourite with the younger lot. The indoor Amped Trampoline Park, with its two locations across the city is fast becoming a rage with the tinies. Its trampoline lined floor and walls will have your kids bouncing off the wall, quite literally! The museums are not to far behind either. Often referred to as the hand building (because the building does resemble an open hand), the lotus building or sometimes even a bunch of bananas, the ArtScience Museum on

Toys) Museum of Toys, the world’s first pur-

park and waterpark – could your kids really

the waterfront by Marina Bay Sands is home

pose- built museum for toys showcasing more

ask for more? With 70 rides and attractions,

to interesting as well as ever changing dis-

than 50,000 pieces of vintage toys and child-

15,000 Lego models, one of a kind Lego mer-

plays for both kids and adults, ranging from

hood memorabilia from the 19th and 20th

chandise and a hotel lobby with a Lego castle

Harry Potter and Dinosaurs to artist Dali, with

centuries, some of which are over 100 years

at the entrance, be warned that getting your

fun activities for kids accompanying the ex-

old. Most of the toys including prewar Japan-

kids to leave at the end of the day is going to be no mean feat.

hibits. On the other side of the city, The Sci-

ese toys, dolls, wind-up toys and comic books

ence Centre ups the ante with exhibits like

originate from over 40 countries across the

the one that centres on Transformers and its

world.

outdoor water play area. The Live Turtle and Tortoise Museum, with over 500 turtles, many

The highlight of your Singapore family extravaganza will certainly be a day or an

of whom belong to endangered species, is

overnight trip to the world’s largest Legoland.

bound to thrill the kids!

Technically located in Johor, Malaysia, it is

Also, you are never too old to visit the MINT (Moment of Imagination and Nostalgia with

Already excited? So, plan your holiday, book the tickets and pack your bags, for the lion city awaits! You can read more from our columnist Mandira Rai on her travel blog www.withmandy.com.

less than a one-hour drive from the heart of Singapore. A Lego-themed hotel, Lego theme TRAVEL AND HOSPITALITY | MA RCH 2016

AROUND THE WORLD

X Mad Lunch & Skal Ball 2016 Skal International Delhi recently organized The Skal Ball 2016 at hotel Le meridian in New Delhi with much extravaganza and fanfare. The Skal Ball Team worked tirelessly to ensure the GrAND success of the event. The Skal Ball this year was Grandiose in terms of entertainment and attendance. Performances, live band, presence of International Skal Board, Skal colombo and distribution of lots of prizes made The Skal Ball of this year exceptionally successful. Mr. Rajji Rai & Mr. Greesh Bindra, Hony Secretary, Skal Delhi

Delegates from Skal Colombo

Red carpet welcome at Skal Ball

Mrs & Mr Inder Sharma, Skal Delhi Past President

Mrs & Mr Prashant Sukul with Skal Delhi VP Sunil Ghadiok & Mrs Ghadiok

President Nigel & Director Bernard with Keeti from Skal Colombo

Few diplomats who also attended the Skal Ball, guest of VFS

TRAVEL AND HOSPITALITY | MARCH 2016

AROUND THE WORLD

Skal Delhi President Sanjay Datta, Vice President Sunil Ghadiok and Neeraj Kodesia

Officials dignitaries from Government of India

Skal Ball Chairman & VP Sunil Ghadiok addressing the guest

Ex Presidents Vikram Dhawan, JB Singh & Ashok Bhatnagar

Skal International President Nigel Pilkington & Skal Delhi President Sanjay Datta raising the Skal Toast

Skal International Board & Skal Delhi exchanging of customary Skal flags

TRAVEL AND HOSPITALITY | MA RCH 2016

AROUND THE WORLD

UK Immigration Minister announces new visa improvements The UK’s Immigration Minister James Brokenshire has announced a package of new visa service improvements for Indian nationals.

Delhi, Immigration Minister James Brokenshire, said: “India is one of the UK’s largest visa market and we continue to make improvements to the service here to make it as easy and straightforward as possible for our customers to apply for their visas. “We are pleased that

quicker and easier online application form. As

more and more Indian visitors are choosing to

the Minister’s five day visit to India, where he

well as taking less time the new online form

come to the UK on holiday and for business.

visits both Delhi and Bangalore. The visit

will make it easier for customers going on hol-

Last year we saw a 17% increase in the num-

builds on the success of Prime Minister

iday or for business to the UK and Europe, to

ber of visit visas issued. Indian holidaymakers

Modi’s visit to the UK in November. As part of

apply for both UK and Schengen visas. Once

are very welcome in the UK and thanks to our

his trip the Minister has met important UK

the form has been filled out, customers will be

strong cultural and historic ties I think they

visa customers from the education, travel and

able to download an auto-completed Schen-

feel very home at home there. We hope that

business sectors to gain insight into how they

gen application form to print and apply with.

this year we continue to see an increase in vis-

use the visa service.

Initially the form will launch in English but it

itors from India and that these improvements

will be translated into Hindi, Tamil and Gu-

prove useful to those applying for their visas.”

The improved visa offer was made as part of

Improvements to the service include expanding the same day, super-priority visa

jarati, making it more straightforward for cus-

The Immigration Minister also held meet-

services to first time visitors and work visas.

tomers across India to apply for their UK visit

ings with Ministerial counterparts in the In-

The 3 to 5 day priority visa service will also be

visas.

dian Ministry of Home Affairs and Ministry of

expanded to visit, study and work routes al-

As part of the announcement, the Minister

External Affairs. Issues discussed include

lowing more customers in India the opportu-

revealed the launch of a new visa application

wider UK migration issues and how to better

nity get a visa decision faster.

centre (VAC) in Lucknow, Utter Pradesh - the

share information relating to criminality.

From the end of this month Indian visit visa applicants will be able to benefit from a new

first in India’s most popular state. During a trip to a visa application centre in

James Brokenshire , Immigration Minister, UK being welcomed at Visa Application Centre in Delhi

TRAVEL AND HOSPITALITY | MARCH 2016

HE Dr Alexander Evans, Acting High Commissioner of UK to India being welcomed at Visa Application Centre in Delhi

AROUND THE WORLD

Mr James Brokenshire , Immigration Minister , UK (6th from left), HE Dr Alexander Evans, Acting High Commissioner of UK to India (4th from right), Nick Crouch, Regional Director South & Southeast Asia, Home Office – UKVI (7th from left), Mr. Atul Marwah, Head of Operations – North & East India, Nepal & Bangladesh, VFS Global (3rd from right) & Ms Natasha Woollcombe , Regional Communications Manager, South & Southeast Asia Home Office – UKVI) (extreme left)

TRAVEL AND HOSPITALITY | MA RCH 2016

NEW APPOINTMENTS

MOVING ON

R. K. Verma Secretary, Railway Board R. K. Verma a 1980 batch of Indian Railway Service of Engineers (IRSE) has assumed the charge of the post of Secretary, Railway Board effective from 9 February 2016. Prior to assuming the post of Secretary, Railway Board he was serving as adviser (Public Grievance) to the Minister of State for Railways. After completion of his B. Tech (Civil Engineering) from IIT (BHU), Varanasi and M. Tech (Structural Engineering) from IIT Delhi joined, Indian Railways on 10 February 1982. He has worked on various railways viz. Southern, North-East Frontier Eastern and Western including Indian Railways Institute of Civil Engineering, Pune in various capacities.

Isra Stapanaseth Director of Tourism Authority of Thailand (TAT), New Delhi OfďŹ ce Isra Stapanaseth has been appointed as Director of Tourism Authority of Thailand (TAT) New Delhi office. He takes over from Runjuan Tongrut (who was appointed as Executive Director for East Asia Market, TAT Bangkok Office). His term started from 1st February 2016. His jurisdiction will cover North and East India as well as Bangladesh, Bhutan and Nepal. Earlier, Stapanaseth was the Director of TAT Chiang Rai office (North of Thailand) and was working with Tourism Authority of Thailand for over 20 years now, since 1994. Stapanaseth is excited and looking forward to his stint with the Indian market.

Jonathon Sinclair Neal Chief Executive OfďŹ cer (CEO) of AAE Travel Expedia, the world's largest online travel company, announced the appointment of Jonathon Sinclair Neal, as the Chief Executive Officer of AAE Travel, a joint venture between AirAsia and Expedia Inc. He will be based out of Singapore. In this new role, Jonathon will provide strategic direction to the Singapore-based online travel company that drives two key brands, Expedia and AirAsiaGo, across 12 countries including India, Southeast Asia, Hong Kong, Japan and Korea. Prior to assuming his current role, Jonathon was the Chief Financial Officer of AAE Travel where he was responsible for all aspects of finance as well as corporate strategy and business analytics.

Anoop Pandey Director of Rooms, The Westin Gurgaon, New Delhi The Westin Gurgaon, New Delhi has announced the appointment of Anoop Pandey as the Director of Rooms. Anoop has spent his career so far in the hospitality industry itself, and graduated from Welcomegroup Graduate School of Hotel Administration, Manipal. He was part of The Westin Gurgaon, New Delhi since its pre-opening in 2010, as Front Office Manager. He was associated with Starwood Hotels and Resorts previously as Duty Manager at The Westin Hyderabad Mindspace. Anoop holds over 16 years worth of experience in the hospitality sector and strongly feels that it is important to make every day count in the industry. Prior coming on board as a Starwood hotelier, his first stint as Assistant Manager, Front Office, was with The Leela, Bangalore for a period of 2 years. Recently, Anoop was with the St. Regis Mumbai as Director of Rooms, before his move to The Westin Gurgaon.

Daisy Basumatari Manager - Public Relations, Sarovar Hotels & Resorts Daisy Basumatari has been appointed as Manager - Public Relations of Sarovar Hotels & Resorts. She brings with her an experience of over 7 years working with PR agencies of repute where she had worked on top hospitality brands such as The Leela Palaces Hotels and Resorts, lebua Hotels & Resorts, The Ritz Carlton Bangalore and tourism boards including Chhattisgarh Tourism Board and UP Tourism. At Sarovar Hotels & Resorts, she will be responsible for handling all the PR and communications activities of the brand and its properties.

TRAVEL AND HOSPITALITY | MARCH 2016

MOVING ON

NEW APPOINTMENTS

Pankaj Mathur General Manager, Pride Plaza Hotel Aerocity New Delhi Mr. Pankaj Mathur has been appointed as General Manager for its first 5 star luxury property - Pride Plaza Hotel Aerocity, New Delhi of the Pride Group of Hotels. Pankaj has worked closely with global leaders in this sector in building breakthrough management solutions. Pankaj Mathur comes with more than 3 decades of experience in the hospitality industry and brings with him a wealth of operational & management expertise. Before joining Pride Plaza, Pankaj successfully rebranded and repositioned two independent hotels, The Suryaa New Delhi at New Friends Colony and The Corinthian Resort & Club, Pune. He has worked for the finest international chains including Starwood, Hyatt & Marriott and was instrumental in opening Four Points by Sheraton Hotel and serviced apartments, Pune which is Starwood’s flagship Four points in South Asia.

Sabyasachi Chatterjee General Manager, Park Plaza, Faridabad, Delhi – NCR Sarovar Hotels & Resorts has announced the appointment of Sabyasachi Chatterjee as General Manager of Park Plaza, Faridabad, Delhi – NCR. A highly motivated individual and a passionate hotelier, Sabyasachi has over 18 years of operational excellence and key deliverables across cross cultural teams. Prior to this, he was the General Manager at Optus Hometel, Bhiwadi. Before joining Sarovar Hotels & Resorts, Sabyasachi had worked with The Pride Hotels, UP Hotels Ltd. and Clark Hotels. He belongs to Kolkata and is a Calcutta University Science graduate.

Sethuraman Sundaram Food & Beverage Manager, Hyatt Pune Kalyani Nagar Hyatt Pune Kalyani Nagar recently appointed Sethuraman Sundaram as the Food & Beverage Manager for the property. Sethuraman Sundaram calls himself ‘Born and raised in Hyatt’ and brings with him over 13 years of work experience in the hospitality industry. In his current role, he will direct and oversee Food & Beverage operations of the hotel. This will include the banqueting facilities and restaurants namely - the award winning Pan Asian Restaurant - Baan Tao, the all day dining Restaurant - Eighty Eight and Fish Bowl – the urban lounge. He will be responsible for maintaining the service quality, ensuring guest satisfaction and smooth operations of the restaurants. Sethuraman is an alumnus of Bharati Vidyapeeth’s Institute of Hotel Management and Catering Technology.

Gaurav Singh General Manager, Courtyard By Marriott & Fairﬁeld By Marriott, Bengaluru Gaurav Singh has been appointed as the GM of Courtyard by Marriott and Fairfield by Marriott located in the Outer Ring Road area of Bengaluru. He will be in charge of both Courtyard by Marriott and Fairfield by Marriott located in one of Bengaluru’s commercial hubs. The two hotels together form Marriott International’s first integrated complex in India. A seasoned hotelier with an experience that spans over fourteen years, Gaurav started his career in the year 1999 and has worked for prestigious names like the ITC Hotels Delhi, Oberoi Amarvilas Agra, Oberoi Udaivilas Udaipur and Leela Kempinski Mumbai. Prior to joining as the General Manager of Marriott International’s Outer Ring Road Bengaluru property, he was the General Manager of Courtyard by Marriott, Ahmedabad.

Sonika Chaturvedi Director of Operations, Courtyard By Marriott & Fairﬁeld By Marriott, Bengaluru Sonika Chaturvedi has been appointed as Director of Operations for Courtyard by Marriott and Fairfield by Marriott at Outer Ring Road, Bengaluru. Prior to her stint with Marriott International’s Outer Ring Road property, she was the director of human resources for Marriott International, Whitefield. She has also previously worked for brands like Hutchison, Aircel, ICICI One Source Ltd., Hilton Golden Palms and Taj West End.

TRAVEL AND HOSPITALITY | MA RCH 2016

INTERNATIONAL

TAT New Delhi announces the appointment of New Director Tourism Authority of Thailand (TAT) New Delhi has appointed new director, Isra Stapanaseth, who took over from Runjuan Tongrut. Isra Stapanaseth has been appointed as Director of Tourism Authority of Thailand (TAT) New Delhi office. he takes over from runjuan Tongrut (who was appointed as Executive Director for East Asia market, TAT Bangkok Office). his term started from 1st February 2016. his jurisdiction will cover North and East

Isra Stapanaseth Director of Tourism Authority of Thailand (TAT) New Delhi office

India as well as Bangladesh, Bhutan and ket. he considers India to be one of the

adventure tourism with the focus on lux-

Earlier, Stapanaseth was the Director of

most important tourism markets for Thai-

ury segment. he is keen to work closely

TAT chiang rai office (North of Thailand)

land and believes that it has tremendous

and the Indian travel trade industry to

and was working with Tourism Authority

potential.

promote newer destinations in Thailand

Nepal.

of Thailand for over 20 years now, since

The new director will be focusing on

1994. Stapanaseth is excited and looking

promoting all sectors of tourism including

forward to his stint with the Indian mar-

Golf, Indian weddings, women travelers,

and boosting arrivals from India to Thailand in the coming years. by TNH DESK

TCA Abu Dhabi conducts Workshops Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) concluded a series of highly successful travel trade workshops in Amritsar, Ludhiana and Chandigarh, which target the HNI Outbound Segment from the Punjab Market. TcA Abu Dhabi completed the year 2015

on-year. Abu Dhabi is growing in popularity

While talking about the workshops, Bejan

with India retaining the spot of the Top Out-

for its rich traditions, culture and heritage,

Dinshaw, country manager, India, TcA

bound Source market. Destination Abu

award-winning iconic properties, state-of-

Abu Dhabi, said â&#x20AC;&#x153;We are delighted to share

Dhabi welcomed 280,020 Indian hotel guests

the-art architecture, luxury hotels at surpris-

that India has once again secured its top po-

in Jan-Dec 2015 at a growth rate of 21% over

ingly great value, well-preserved exotic

sition as the leading overseas source market

the previous year. These guests delivered

wildlife, futuristic island cities, ready to

for Abu Dhabi.â&#x20AC;?

9,85,747 guest nights, which is up 16% year-

warmly welcome the Indian travellers.

TRAVEL AND HOSPITALITY | MARCH 2016

by TNH DESK

"What Fun !Teeing Off in Thailand" Amazing Thailand, Amazing Golf Paradise Vani Kapoor No. 1 Indian Lady Professional Golfer 2014 & 2015

Contact us: Tourism $XWKRULW\ RI 7KDLODQG 1HZ 'HOKL 2IÂżFH Tel: 91-11-46741111 | Email: tatdel@tat.or.th www.facebook.com/TAT.newdelhi Tourism $XWKRULW\ RI 7KDLODQG 0XPEDL 2IÂżFH Tel: 91-22-22042727 | Email: tatmumbai@tat.or.th www.facebook.com/TourismAuthorityofThailandmumbai Website: www.tourismthailand.org

Dl (ND)-11/6167/2014-15-16 | DaTe oF posTINg: 6-11 oF moNTH | RNI No.: DeleNg/2010/33723 | DaTe oF puBlIsHINg: 4 th oF THe moNTH