Travel & Hospitality (TnH) - November 2014 by Prem Sagar

||FROM THE EDITOR || Swachh Bharat Abhiyan: a step in the right direction at the right time Between gift lists and shopping, Diwali card parties and weddings, October has been one busy month! I hope all our readers are enjoying the festive season and the New Year is your best one yet. In this month’s issue, our cover story discusses the implications of the ‘Swachh Bharat Abhiyan’ for the tourism industry. ‘Cleanliness is next to Godliness’ is an irrefutable statement made by the father of our nation – Mahatma Gandhi- several decades ago. It holds true more than ever for India today. Consequently, PM Modi’s ‘Swachh Bharat Abhiyan’ launched on Gandhi Jayanti is a step in the right direction at the right time. One of the main reasons foreign tourists sometimes avoid travelling to India is health and hygiene concerns. If one were to put two and two together, it is evident that a ‘Clean India’ is a ‘Healthy India’. Without basic sanitation and hygiene, how can we realize the inbound numbers we hope for? How many tourists can we expect will come visit the hub for disease and dirt, no matter how beautiful and culturally enriched it may be? The sad part is this rampant contamination is self-induced. We treat our country like a massive garbage can. Finally, the clarion call has been given by PM Narendra Modi to ‘Clean up India’, but it is impossible to achieve this mammoth task if we the entire country does not make a massive unified attempt to clean the nation and make cleanliness a national habit. Further, we have interviewed Mr. Dev Karvat of TrawellTag Cover-More fame in our InConversation section (Pg-48). Unless you have

been living under a rock the past decade, by now you must have realized the importance of health, auto, and life insurance. You have to have it, you have to pay for it, and you have to keep hoping you never need it. But do you all purchase travel insurance before your trips abroad? While you may never actually have to file a claim or rely on your travel insurance, it has become a necessity in today’s unpredictable world. The peace of mind and coverage it gives is well worth the cost of the plan. When you baggage gets lost in transition or you miss your connecting flight because of terrible weather that’s when companies like TrawellTag come to the rescue. Our conversation with Mr. Karvat throws light on unique initiatives taken by his company and also sheds light on what and how travel insurance is doing in India. We are keen to hear from our readers. Write to us and let us know what you think about travel insurance. Is it worth it to you? If not, why? Under what circumstances do you think it is necessary and when can it be avoided? Which companies do you think are reliable and which one should be avoided like the plague? Hope to read your responses soon. Have a blessed New Year!

srishti Rai editor

Contents Publisher & Editor Srishti Rai Director Bharat S. Rai

Managing Editor 06

Create National Tourism Board to drive policy: Arjun Sharma

Carzonrent partners with Tata Motors to introduce ‘Myles-City Drive’ with Nano Twist in Delhi NCR

IATO & Hotel Janpath launch Clean India Programme

Epic India Executed ICCO Global Summit 2014, India

Sunny Singh

1st MP Travel Mart concludes successfully

Correspondent (Mumbai)

‘Adopt-A -Tourist-Destination’ scheme launched on World Tourism Day

Hero of hospitality Lebua- Tower Club Bangkok

Swaati Chaudhury

More than 200 new exhibitors reveal WTM’s vibrant variety

Accounts

‘Swachh Bharat Abhiyan’ to boost tourism growth in the country

Art Spice with the Turkish Embassy celebrate Turkey’s culture

“We are dedicated to providing quality travel assistance services to the Indian travellers”

Prem Kumar General Manager - Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111

Art Director

36 COVER STORY ‘Swachh Bharat Abhiyan’ to boost tourism growth in the country

Anand Shah Correspondent (Kolkata)

Chander Shakher Balodi Administration Executive Sarwat Jahan

Dr. Lalit K Panwar New tourism secretary

IT Executive

Naveen Manchanda

For any query, write to us at: info@tnhindia.com

Dev Karvat Managing Director TrawellTag Cover-More India IN CONVERSATION

www.tnhindia.in Printed, published and owned by srishti Rai. Printed at somsons Printing Works, 1/7, Doctor’s lane, Gole market, New Delhi - 110001, and published at P- 23/90, Connaught Circus, New Delhi 110001; editor: sRIsHTI RAI

INTERVIEW

Create National Tourism Board to drive policy: Arjun Sharma An empowered National Tourism Board should be formed on a public private partnership (PPP) model to drive tourism policy of the country, says Arjun Sharma, Managing Director, Le Passage to India.

v B PREM KUMAR Y

Development of tourism is one

government should be creation

of the key priorities of the NDA

government at the Centre led by

Tourism Board which should be

empowered

National

PM Narendra Modi, and the gov-

created on the PPP model. This

ernment has taken some steps

tourism board must be allowed

in line with its priorities for

to drive policy for tourism sector,”

tourism sector. In its maiden

said Sharma. As an another im-

budget presented in July, the

portant measure, Sharma sug-

government announced the im-

gested that a task force at the

plementation of e-visa in a

Centre as well as state level

phased manner from this year it-

should be set up for cleanliness

self. Once implemented, e-visa

and security, for which predomi-

would definitely give a much-

nantly ex-servicemen should be

needed boost to inbound tourism

mobilised. Lack of hygiene in

and around tourist attractions

the

country.

Launch

and lack of security for tourists

“A task force at the Centre as well as state level should be set up for cleanliness and security, for which predominantly ex-servicemen should be mobilised.”

have been the major concerns of tourism industry. Irrational, complex and exorbitant tax structure for tourism sector has been another key concern of Indian tourism industry, which not only makes India

Arjun Sharma Managing Director, Le Passage to India

‘Swachh Bharat Abhiyan’ and

uncompetitive as destination, but

the government’s focus on infra-

also creates barriers for seam-

structure development will also

less tourist movement in the

go a long way in the develop-

country. Sharma feels that taxes

ment of tourism in the country.

levied on the tourism sector

However, much needed to be

should be unified, rationalised

done if India has to realise its

and made globally competitive.

tourism potential and catch up

In order to maximize the num-

with the world’s leading tourist

ber of tourist arrivals in the coun-

destinations.

try, there is need to enhance the

Sharma feels that the govern-

tourism products being offered

ment should take certain initia-

by the country. Sharma feels that

tives on priority basis to increase

diverse tourism products being

FTAs in the country. “One of the

offered by the country should be

most important initiatives by the

enhanced with the addition of

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| INTERVIEW

new products. “Tourism activi-

now so far as marketing cam-

going bankrupt. Europe is still

additional 6 million travellers

ties like sports tourism, rural

paign to promote tourism is con-

struggling while Asia is looking

and over the next three years,

tourism, and adventure and

cerned. Sharma said that there

up. The inbound business ap-

the country can add approxi-

wildlife tourism should be given

is an urgent need to recom-

pears to be growing but the

mately 1.8 million new jobs,”

fillip as they add to the diverse

mence the media and advertis-

growth this year will be mar-

said

tourism products that India has

ing campaign in international

ginal.”

added, “what is critical is that we

to offer,” said Sharma.

markets, especially in the key

According to Sharma, as a

source markets.

Sharma. However,

Welcoming the early imple-

need clarity on the timeline, by

mentation of e-visa, Sharma

when it will be rolled out and

mechanism to help tourists in a

Inbound tourism season for

said that the simplification of the

campaigns to back the initiative.”

crisis situation, the government

the country has already set in,

visa process will undoubtedly

As announced in the General

should set up a crisis manage-

and the industry is hoping a bet-

provide the necessary stimulus

Budget 2014-15 presented by

ment team within the Ministry of

ter inbound season as com-

to the tourism sector. “It (e-visa)

Finance Minister Arun Jaitley in

Tourism. “There is an urgent

pared to previous year. Sharing

was one of the long standing re-

July, phased roll-out of e-visa

need to put together a trou-

his expectation from the in-

quests of the industry and of

was supposed to start by the

bleshooting or a crisis manage-

bound season, Sharma said,

vital necessity. In fact, a joint

end of October, but so far there

ment and communication team

“The season appears to be

study carried out by UNWTO

has been no official announce-

within the Ministry of Tourism,”

mixed with some markets like

and WTTC in 2012 suggested

ment as regard to the date from

said Sharma.

Russia are showing strain as a

that by implementing the elec-

which e-visa would come into

large number of companies are

tronic visa, India can benefit by

effect.

Not much is happening right

TRAVEL AND HOSPITALITY | NOVEMBER 2014

TRADE |

Carzonrent partners with Tata Motors to introduce ‘Myles-City Drive’ with Nano Twist in Delhi NCR Carzonrent Pvt. Ltd and Tata Motors Limited has announced their partnership to launch- MYLES CITY-DRIVE, the most revolutionary offering under Myles, the Self-drive service from Carzonrent.

nder this partnership,

sumers can also avail this service

control. MYLES CITY-DRIVE with

vide the city commuters a license to

Delhi-NCR would have

at an unbeatable price of INR 399/-

NANO TWIST is the new License

drive, empowering them to do and

access to 200 Tata Nano

for a full day and INR 6999/- for a

to Drive - modernizing the way

enjoy everyday life a little more.

month.

Delhi travels.

This association with Tata Motors is

‘License to Drive’ – In today’s

Rajiv Vij, Managing Director, Carzonrent, took the formal handover of the 200 Nanos from Deepankar Tata Motors. MYLES CITY-DRIVE with NANO TWIST- the first of its kind service is set to transform the way Delhi travels. The distinctive self-drive service will bring to life an international concept of commuting, which is economical, greener and safer for people of all ages and profession. With the new Nano Twist customers can experience relaxed driving in city traffic with the first-inclass

Electric

Power

Assisted

Steering (EPAS) system, designed for easy maneuvering in tight driv-

a step forward on Carzonrent’s en-

fast-paced era of hectic schedules

Kr Vij, Managing Director & CEO,

deavor to build long-term partner-

and shrinking deadlines, this dis-

Carzonrent (I) Ltd. said,“Being a

ships with auto manufacturers to

“

develop a dynamic ground mobility

Being a thoroughly customer focused brand, we believe in creating exciting options for our consumers that are economical, convenient and easily available. MYLES CITY-DRIVE with NANO TWIST will provide the city commuters a license to drive, empowering them to do and enjoy everyday life a little more.

“

Tiwari, Head- Institutional Sales,

Speaking on the occasion, Rajiv

Rajiv Kr Vij MD & CEO, Carzonrent (I) Ltd

landscape in India.”He further added, “Our endeavor is to make

The NANO TWIST is the perfect smart city car for zipping through Delhi-NCR. We are delighted to associate with Carzonrent and through this partnership we will reach out to a larger customer base and give them an opportunity to experience the awesome Nano in a self-drive avatar.

“

Twist across 43 locations in the city to drive around as they please.

Self Drive a conscious option for everyday commuters, which is not only beneficial for them but also for the city and its environment at large. Self-drive as a concept promotes car sharing or usage as per the need and is a greener and economical option than owing and maintaining a car,” he added. According to Deepankar Tiwari, Head – Institutional Sales, Tata Motors, “The NANO TWIST is the per-

Deepankar Tiwari Head – Institutional Sales, Tata Motors

ing and parking situations. Starting

fect smart city car for zipping through Delhi-NCR. We are delighted to associate with Carzonrent

at a delightful price of INR 99/- per

tinctive self-drive service from

thoroughly

focused

and through this partnership we will

hour, the service will be a boon to

MYLES will cultivate an all new way

brand, we believe in creating excit-

reach out to a larger customer base

people looking to fulfil their every-

to travel in the capital. Not only

ing options for our consumers that

and give them an opportunity to ex-

day travel needs without being bur-

here is a cost difference along with

are economical, convenient and

perience the awesome Nano in a

dened

and

a hassle-free booking, one has

easily available. MYLES CITY-

self-drive avatar.”

maintenance costs of a car. Con-

more privacy, freedom and more

DRIVE with NANO TWIST will pro-

with

the

running

customer

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

TRADE |

As one of the most prominent rep-

Tejinder S. Walia is the new president of FHRAI

resentatives of the Sikh community, Walia has been nominated to be a member of the Kolkata Citizens Committee, constituted by the Chief Min-

Walia has been elected as President of the Federation of Hotel & Restaurant Associations of India (FHRAI) for 2014-15, at the 58th Annual General Meeting of FHRAI held at the JW Marriott Hotel, New Delhi on October 18, 2014.

ister, Government of West Bengal. After being elected as FHRAI President, Tejinder Walia said, “I am truly overwhelmed by the trust and confidence which my colleagues on the

n alumnus of the presti-

Kolkata. Widely traveled around the

Executive Committee have reposed

gious University of Cal-

globe, Walia is recognised for his

in me. I accept this distinct honour of

cutta, Walia is a highly

sharp business acumen and strategic

assuming the Presidency of FHRAI

accomplished entrepreneur, with

leadership in the sphere of export

for 2014-15, with both gratitude as

business interests spanning hospital-

promotion. He had served on the

well as a profound sense of respon-

ity, retail and merchandise exports.

Joint Export Promotion Committee

sibility. 2015 is destined to be a land-

He is the Chairman of Hotel Walson

set up by the United Nations Indus-

(a unit of Walson Retails Pvt. Ltd.), a

trial

well-known boutique hotel situated in

(UNIDO) in partnership with the Min-

Development

Organisation

Tejinder Walia FHRAI President

mark year, in which FHRAI will complete sixty glorious years of ex-

gal. He has also led various exporters'

emplary service to the Indian hospi-

the heart of Kolkata. He also owns a

istry of Commerce & Industry, Gov-

delegations to major international

tality industry and we will also

chain of six popular pubs and spe-

ernment of India and Directorate of

business forums such as INTECH-

celebrate the golden jubilee of our

cialty cuisine restaurants across

Industries, Government of West Ben-

MART.

Annual Convention.”

A clean India initative by Tux Hospitality Senior officials of Tux Hospitality and the entire hotel stuff participated in this unique endeavour

n order to create awareness on

awareness amongst the fellow public

the importance of hygiene and

and inhabitants on necessity of main-

cleanliness for future genera-

taining clean environment in and

tions of the country, Hive Alwar,

around their own home and locality

(managed and marketed by Tux Hos-

to be considered as a responsible cit-

pitality), a modern international stan-

izen.

dard Hotel in the gateway of

During the occasion, Mayank

Rajasthan, had organised a unique

Pandey, Head Sales, Tux Hospitality

cleanliness programme: “An initiative

said, “The drive is to sensitize all to-

towards clean India” in nearby locality

wards achieving clean India. Once

located in the vicinity of the hotel re-

we get clean environment, automati-

cently. This is a social initiative by the

cally productivity and efficiency will

hotel wherein many senior officials of

be better as a consequence. Tourism

Tux Hospitality from Delhi and the

as an industry aspire to have clean

entire hotel stuff of Hive Alwar took

destination and as a part of our cor-

an active participation.

porate philosophy, care for environ-

Everyone present enthusiastically

ment and community are important

cleaned the garbage from the nearby

focus areas for all. This is a unique

surroundings, locality and roads in

initiative aimed at inculcating a sense

and around the hotel. Simultane-

of cleanliness and civic sense

ously, the team member also spread

amongst the people.”

by TNH DESK

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

TRADE |

IATO & Hotel Janpath launch Clean India Programme

he Ministry of Tourism,

Govt. of India has directed

ITDC and all travel asso-

ciations to organize a Clean India

Indian Association of Tour Operators (IATO) and Hotel Janpath, ITDC joined hands in taking a step towards the cleanliness drive “SWACHH BHARAT”- a mass movement by Prime Minister, Mr. Narendra Modi.

Heritage Monuments at Qutub Complex, Humayun’s Tomb and Red Fort with support of ASI and have been given to Sulabh Interna-

Programme on 2nd October 2014 in

tional to maintain the cleanliness of

their respective organizations.

these toilets. Constant synergy be-

India Tourism and Development

tween the Govt. and IATO will con-

Corporation (ITDC) and Indian As-

tinue in making the mission a big

sociation of Tour Operators (IATO)

success”.

being the tourism partner of the

Present on the occasion were Su-

Ministry of Tourism today launched

jata Thakur, General Manager, Cor-

“CLEAN INDIA” programme at the

porate Marketing and Sale (ITDC),

Janpath Hotel. In the initiative sur-

Subhash Goyal, President, IATO,

rounding areas and back lane of the

R.K. Sharma, General Manager,

hotel which are often frequented by

Hotel Janpath and other esteemed

tourists and require constant clean-

members of IATO and Hotel Jan-

ing were selected as the venue for

path.

the cleanliness drive. All the mem-

R.K. Sharma, General Manager,

bers of the concerned organisation

Hotel Janpath, ITDC said “We are

have been directed to show their full

extremely proud of undertaking

fledged participation in the program.

shortest time. To succeed, the in-

tive and IATO has taken this on Mis-

such an initiative and lending a

Speaking on the occasion Sub-

dustry requires a political will at the

sion Mode”.

helping hand towards this cleanli-

hash Goyal, President, IATO said

highest level. It also needs a clean

He also added that “Mission

ness drive. We will contribute all our

“Tourism is our industry that needs

destination. Hon’ble Prime Minis-

Swachh Bharat is our prime focus

efforts towards the mission of our

the least amount of investment yet

ter’s call to create a “Clean India of

and we have already taken up the

Prime Minister for a cleaner India”.

brings the highest returns in the

Gandhiji’s dream” is also our objec-

task of clean toilets at the World

by TNH DESK

TRAVEL AND HOSPITALITY | NOVEMBER 2014

MICE |

Epic India Executed ICCO Global Summit 2014, India The International Communications Consultancy Organisation (ICCO), voice of over 1700 public relations consultancies around the world, hosted its annual ICCO Global Summit in association with Public Relations Consultants Association of India (PRCAI) at Shangri-La Eros Hotel in New Delhi on 9th and 10th October.

he summit came back to

est PR best practice in the areas

India after eight years

of creativity, innovation, digital con-

and the event was man-

vergence and client-agency rela-

aged by Epic India Tours and

tionships. MSLGroup and DTA

Events. India, country with such a robust

Consulting were the gold partners for the event, while The Holmes

ized at the end of first day.

role involved ideation, planning,

and rapidly growing PR industry

Report and Mint (business news-

Francis Ingham, ICCO Chief Ex-

execution and overall manage-

with a firm commitment and

paper of HT Media Ltd) were on

ecutive, said: “We are delighted to

ment of the entire event. We are

proven success in leading PR

board as Media partners.

partner with Epic India Tours and

more than glad to partner with

thinking in ethical, creative and ef-

EPIC India came up with the

Events for an opportunity to host

ICCO and PRCAI once again for

fective way, became the only Asian

idea of installing the interactive live

our Summit in India, a country with

the successful fulfillment of their

country to host this summit twice.

Twitter wall at the venue. Tweets

such a vibrant and fast-growing PR

event needs. Our trustworthy rela-

Entitled “New markets. New

flowing in with #ICCOSummit were

and communications industry. We

tionship with clients and flawless

Business. New PR”, the 2014

shown live at the Twitter Wall and

are proud of hosting a truly global

execution of their events makes us

Summit was aimed exploring op-

urged the delegates to tweet more

event in the epicentre of Asia-Pa-

win business time and again. It

portunities for PR in emerging

which made it one of the top trend-

cific’s PR development.”

was an unforgettable event for all

markets across the Asia-Pacific re-

ing topics of the day. Gala Dinner

Pankaj Malhotra, Director, Epic

gions, as well as highlight the lat-

for the delegates was also organ-

India Tours and Events, says, “Our

TRAVEL AND HOSPITALITY | NOVEMBER 2014

of us.”

by TNH DESK

AVIATION |

Virgin Atlantic’s new Birthday Girl tantalises taste buds as it takes off Virgin Atlantic’s first Boeing 787 aircraft, Birthday Girl took to the skies recently, flying from London to Atlanta on a special celebration flight.

The lure of eastern charm with competitive fares China Eastern Airlines has a whole range of exciting offers for fliers with a long transit at Shanghai.

onnecting New Delhi

and our fares are quite competitive,”

and Kolkata with Main-

said Zengrong. The airline is toying

land China is China

up with its interesting expansion

Eastern Airlines and in today’s

plans for India. “We are charting out

times, it has become a regular

plans to link Mumbai with Shang-

service for fliers from both the cities

hai, the two financial hubs of India

of India. It’s been past 10 years that

and China in the future,” added Zengrong.

Guests on board include BRIT

Atlanta have the chance to experi-

the airline has been flying from New

Award-winning 4-piece Rudimental

ence her new dishes in every

Delhi to Shanghai and over seven

and hit-makers Gorgon City. The

cabin.

years flying out of Kolkata to Kun-

two London based bands per-

To accompany Lorraine’s amaz-

formed the first ever gig, which

ing food and making a special ap-

The airline receives a plethora of

ming.

was streamed live from over the At-

pearance on board for the first time

corporate fliers from New Delhi. Ac-

lantic Ocean to the world and a

is Virgin Atlantic’s new sparkling

cording to Owen Zhou Zengrong,

plane packed full of VIP guests and

wine from English winery Hamble-

General Manger-India, China East-

an exclusive audience of super

don Vineyard. Proudly grown and

ern Airlines, “A lot of leisure and

fans who won spaces on the flight.

produced in Hampshire, Meon Hill

MICE tourists are travelling by our

Also on board was TV chef Lor-

Grand Reserve has been specifi-

airline from Kolkata to Kunming and

raine Pascale. Best known for her

cally selected to compliment the

we have kick-started corporate

hit TV series and recipe books,

cabin pressure and humidity of the

travel in the city. Our airline boasts

Lorraine has been working with the

787 cabin and has been found to

team at the airline to create signa-

stay bubbly for longer. The new

“A lot of leisure and MICE tourists

ture dishes for Virgin Atlantic’s

sparkling wine was launched on

are travelling by our airline from

Upper Class passengers along

Birthday Girl and is available exclu-

Kolkata to Kunming and we have

with a variety of children’s meals

sively on the 787 aircraft.

kick-started corporate travel in the

served throughout every cabin. Dishes on-board included Lor-

Birthday Girl has started her first commercial flight on 28th October

There are other facilities the air-

city. Our airline boasts of a robust network across the world.”

raine’s “Marvellous” mac’n’cheese

to Boston and other Dreamliners

with pancetta, Sweet & sour pork

will be deployed on other key Lon-

of a robust network across the

balls with sunshine rice and

don to US East Coast market ini-

world and there are flights from

“Mum’s” chili con carne with ca-

tially, with subsequent services

China reaching out to the East

line provides to long-haul destina-

lypso rice.

between Heathrow and Washing-

Coast and to the West Coast of the

tion fliers who opt for a long transit

Owen Zhou Zengrong General Manager-India, China Eastern Airlines

Lorraine’s new menu has been

ton, Heathrow and Newark and

United States. Our business has

at Shanghai. Rajesh Sekhar, Sales

officially launched on services

Heathrow and New York JFK

shot up by 20 per cent year-on-year

and Marketing Manager, China

leaving the UK from 28th October

scheduled to start in the following

basis. We are quite upbeat about

Eastern Airlines informed, “We

but as a special one-off all guests

five months.

the Indian market and India hap-

have on offer four options for long-

pens to be a significant player for

distant fliers including either provid-

on board the celebration flight to

China.”

ing a room in the hotel or fliers can

There are other world-class

get a free ticket to Maglev high-

global airline players and China

speed train at Shanghai Airport that

Eastern Airlines ranks among the

runs at 300 km per hour or avail of

top five global airline players. “Our

a meal voucher or a foot massage

airline provides world-class service

at the airport.”

with the attraction of eastern charm

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

GOVERNMENT |

1st MP Travel Mart concludes successfully MP Tourism successfully concluded its first mart: Madhya Pradesh Travel Mart in Bhopal; the Capital city of the State. The Mart was held on October, 18 -20, 2014 at Hotel Palash Residency, Bhopal. MP Travel Mart proved an excellent B2B platform to exhibit diverse tourism products of the state to buyers from across the country and the world.

v B PREM KUMAR Y

Madhya

make MP the number one state

Pradesh Travel Mart

hree-day

in domestic tourist arrivals, in

(MPTM) was inaugu-

coming years. CM said that at

rated by Chief Minister Shivraj

present MP is ranked sixth in do-

Singh Chouhan, who vowed to

mestic tourist arrivals, “but I am

make MP the number one state

not happy with current position,

in domestic tourist arrivals, in

and we want to make MP the

coming years. CM said that at

number one state in terms of do-

present MP is ranked sixth in do-

mestic tourist arrivals,” said

mestic tourist arrivals, “but I am

Chouhan. He promised that the

not happy with current position,

state government to take all pos-

and we want to make MP the

sible steps for safety and security

number one state in terms of do-

mestic tourist arrivals,” said

Pradesh. On the occasion the

Chouhan. He promised that the

CM also announced that Madhya

tourists

visiting

Madhya

state government to take all pos-

Pradesh would observe 'Tourism

sible steps for safety and security

year' from November 1 onwards.

Madhya

Chouhan also informed that

Pradesh. On the occasion the

tourists

visiting

the state will develop a golf

CM also announced that Madhya

course near Sanchi, for which

Pradesh would observe 'Tourism

state has reserved land. The

year' from November 1 onwards.

proposed golf course can be

The ‘Madhya Pradesh Travel

availed by tourists visiting Saachi

Mart’ spread over three days showcased the tourism attrac-

and nearby destination. Chouhan

announced

that

tions of the state that would lead

MPTM will be an annual event.

to an enhanced brand image as

Chouhan said that in order to

a destination. ‘Destination Mad-

make MP number one destina-

hya Pradesh’ got together all

tion in India, the state needs fa-

stake-holders of the tourism in-

cilities like five-star and budget

dustry in the state such as hote-

categories hotel and other tourist

liers,

tour

facilities in the state. To develop

operators, adventure tour opera-

these facilities, the CM sought

tors, tourism districts, handicrafts

suggestion and cooperation of

and handlooms, cuisine, etc.

the travel and tourism industry.

travel

agents

Three-day Madhya Pradesh

He requested them to invest in

Travel Mart (MPTM) was inaugu-

the state tourism sector and as-

rated by Chief Minister Shivraj

sured every kind of supports to

Singh Chouhan, who vowed to

prospective investors.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| TECHNOLOGY

Travelport Universal API launches in India

tion travel applications and tools.

Technology will enable developers to build next generation travel applications and tools.

mented, “We are delighted to launch

added, “We feel pride in introducing

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this new application to our users. The

as developers in the region see the

launch of the Travelport Universal

ciently.”

Rabih Saab, Travelport’s Presi-

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Parashar, President and CEO, Inter-

Middle East and South Asia, com-

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ravelport, a leading distri-

developers and companies that want

value in this unique technology

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bution services and e-

to build or expand their commercial

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next generation GDS.

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business from creating next genera-

new travel apps quickly and effi-

by TNH DESK

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Travel n Hospitality, Junior Page: W: 15.6 x H: 20.5 cm TRAVEL AND HOSPITALITY | NOVEMBER 2014

GOVERNMENT |

‘Adopt-A -Tourist-Destination’ scheme launched on World Tourism Day Two new eco-trails also inaugurated Celebrating World Tourism Day

destinations that have been ear-

on 27 September under the theme

marked for tourism, nearly 50 are

“Tourism and Community Develop-

open for such collaboration with

ment”,

Karnataka

Tourism

launched a first of its kind scheme

the aim of making them more tourist friendly.

to involve the private sector to-

Speaking on the occasion, Sri. R

wards upkeep, maintenance and

V Deshpande, Hon. Minister for

development of select tourist at-

Higher Education and Tourism said

tractions in the state. Of the 319

“Nothing can succeed without community participation and sup-

capital’ to visit eco-spots in Kar-

port, and this is true of Karnataka

nataka, but they have been doing

Tourism too.”

so in an unorganised way, said Sri.

Moreover, in a bid to promote eco-spots in the state, the Minister

R V Deshpande. The event was also attended by

also launched two Eco Trails ‘Cas-

Mr. Arvind Jadhav IAS, Additional

tle Rock’ and ‘Kuduremukh’. It is a

Chief Secretary-Tourism, Ms. G

joint venture between Karnataka

Sathyavathi

Forest Department, Karnataka

Tourism,

Ecotourism Development Board

IFS,Principal Chief Conservator

IAS, Mr.

Director

Vinay

–

Luthra,

and Jungle Lodges & Resorts

Forests and members of the Kar-

which involves trekking in selected

nataka Tourism Vision Group Mr.

eco systems on a pre designated

Mohandas Pai and Ms. Kiran

route under a leadership of a

Mazumdar-Shaw

trained guide. “There is great enthusiasm among youth of the ‘IT

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

HOSPITALITY |

Assotech Realty & Lemon Tree Hotels Group in alliance Assotech Realty, pioneer in Serviced Apartment Projects, has announced its strategic alliance with Lemon Tree Hotels Group, the fastest growing chain of upscale, midscale and economy hotels in India to manage and operate its premium serviced residences offering Sandal Suites Serviced Residences in –Assotech Business Crestera (ABC), Noida - the finest upcoming business park in India.

he first project under the aegis of San-

a subsidiary of LTHG which engages with realty

comprising office spaces, high street retail, ban-

dal Suites will be launched in Assotech

players to manage operations of their serviced

queting and conferencing, food court, eLibrary,

Business Crestera (ABC) in Noida. The

residences.

premium categoy club with state of the art ameni-

companies’ together plan to launch 8-10 similar

Sandal Suites in ABC, operated by and man-

ties and branded serviced residences.”

projects in a phased manner over the next 5-7

aged by LTHG will have 210 keys. The serviced

Rattan Keswani, Deputy Managing Director,

years with an investment of Rs.800-900 crores

apartment complex will have unique service of-

The Lemon Tree Hotels Group and Chairman of

approximately. Some of the target cities for the

ferings like an All Day Diner Restaurant, Bar, Pri-

Carnation Hotels said “With this alliance, we step

project in initial phase are Ahmadabad, Hyder-

vate Club, Banquet and Business Centres along

into a new horizon of serviced residences with the

abad, Goa, and Bangalore.

with the rooms. Sandal Suites aims to address

aim to accelerate our growth plans in India. We

the needs of transit stay, extended stays as well

plan to set Sandal Suites at Noida to an upscale

as other segments.

brand standard and pamper the style conscious

Lemon Tree Hotels Group LTHG (through Carnation Hotels) will act as the strategic partner in providing the design consultancy to the project in

Neeraj Gulati, Managing Director, Assotech Re-

and upbeat traveller with our personalized serv-

the initial phase and managing the day to day op-

alty Pvt. Ltd said, “Sandal Suites nestled in As-

ices, premium in-room amenities, award winning

eration of Sandal Suites later. Carnation Hotels is

sotech Business Crestera is a pioneering project

dining options and fun experiences.

“ “

by TNH DESK

We have joined hands with Lemon Tree Hotel Group, to offer world class services to our customers at the service residences. Noida Expressway is a fast growing IT & ITES commercial hub on the international grid, attracting business travellers and expatriates from across the globe. However, lack of branded international standard serviced apartments in the Noida Expressway spells the need and great business potential for fine service residence, Sandal Suites. Neeraj Gulati Managing Director, Assotech Realty Pvt. Ltd

With this alliance, we step into a new horizon of serviced residences with the aim to accelerate our growth plans in India. We plan to set Sandal Suites at Noida to an upscale brand standard and pamper the style conscious and upbeat traveller with our personalized services, premium in-room amenities, award winning dining options and fun experiences. Rattan Keswani Deputy Managing Director, The Lemon Tree Hotels Group & Chairman of Carnation Hotels

TRAVEL AND HOSPITALITY | NOVEMBER 2014

HOSPITALITY |

(L-R) Vibhor Saraswat-Manager SPG-South Asia, Arif Patel-Regional Director-Sales& Marketing-South Asia, Dilip Puri-MD India &Regional VP South Asia, Dhananjay Saliankar – Regional Director, Starwood Sales Organisation, South Asia

Starwood launches SPG Pro

demptions (not points) like movie

why we brought this progrmme to

tickets, gifts, etc on their bookings

be synergistic with our existing

Starwood Hotels & Resorts has expanded its loyalty programme by launching SPG Pro, which is primarily targeted at the guests who are travel professionals or meeting planners and influence bookings.

with an old progrmme called Star

SPG guest progrmme,” said Puri.

v B PREM KUMAR Y

our SPG guests staying in our ho-

tarwood Preferred Guest

tels are the people who book ho-

(SPG®), a loyalty pro-

tels for meeting groups and events.

gramme from Starwood

Right now these guests earn points

Hotels & Resorts, has debuted

as SPG members. But we do not

SPG Pro, an all-new, comprehen-

reward them for the fact that they

sive loyalty program for meeting

are also giving us group business.

and travel professionals. Effective

By introducing SPG Pro, we are

from October, 2014, this new pro-

making sure the guests who stay in

gramme will offer meeting and

Starwood hotels as well as make

travel professionals SPG elite sta-

bookings for meeting Groups at

tus, upgrades and Starpoints for

Starwood hotel will not only earn

B2B business booked at any of

points as gusts, but will also earn

Choice that is not connected with

SPG Pro is primarily targeted at

SPG. “So SPG Pro offers opportu-

MICE business, both small and big.

nity to travel professionals, meeting

“Today MICE is not only a big in-

planners, PCOs and bookers to

centive or meeting. It also com-

earn points both on their bookings

prises small size of meeting with 15 to 50 people attending it. So

•sPG targets meeting and travel profess to gain greater share of global B2B business

SPG Pro targets anybody who books any kind of group business with our hotel, whether they are

•Plus any sPG member Who Books Group or Corporate Travel Will earn starpoints •starwood turns lifestyle lens on B2B marketing with $30mm sPG Pro marketing campaign •meeting and travel professionals can register for sPG Pro at http://www.spg.com/pro.

small or big meetings, events, wedding, and conference,” said Puri. “Travel professionals and meeting planners will now earn points by giving such business. They earn points through SPG Pro and if they are staying at our hotel they will also earn points through SPG

Starwood’s nearly 1,200 properties

points as bookers. So basically for

as well as on their stays at the ho-

guest,” said Puri, adding, “no other

around the world. Plus going for-

the same piece of business, these

tels. Weoften find that if there is a

global hotel company offers such a

ward, any SPG member who

guests would earn more points

big conference of a company,

combination. The programme has

books a group stay, event or corpo-

than what a guest would earn just

admin staff of that company are

been simultaneously launched all

rate business meeting, regardless

by staying at the hotels. As these

also there and staying at the ho-

over the world.”

of if they are a travel professional

guests will earn points both by

tels and making all the plans. Now

or not, will earn Starpoints and sta-

staying and by booking so these

they can earn points both by stay-

tus for the business they influence.

guests will be able to become

ing at our hotels as well as by giv-

SPG Pro was designed to lever-

Elaborating reasons and objec-

higher level of members faster,

ing us booking so they have twice

age the strength of SPG, which

tives behind this programme, Dilip

move faster to Gold and Platinum.”

the opportunity to earn points and

today drives more than 50% of the

Puri, Managing Director-India &

Earlier these guests were earn-

get to elite level of SPG programs.

company’s occupancy and contin-

Regional VP South Asia, Starwood

ing points through SPG only on

With SPG Pro, they will earn points

ues to shift consumer business to

Hotels and Resorts, said, “The

their stay at the hotels, not on their

faster and get more free room

Starwood hotels.

basic premise is that one-third of

bookings. They used to get re-

nights. That is fundamental reason

TRAVEL AND HOSPITALITY | NOVEMBER 2014

Progrmmme came into effect from month of October 2014.

MARKET WATCH |

The Claridges New Delhi reopens Aura – the City’s original Vodka Bar Aura, New Delhi’s famous vodka bar gets a new look

Carving out a market for Indian weddings With this, Berggruen Hotels Pvt. Ltd., which operates in India under the brand name of Keys Hotels and Keys Resorts, promises their guests a unique experience at its hotel. The hotel is based on management business format. One of most renowned global Thai hospitality groups is Dusit International that has the distinction of an established history in providing one-of-a-kind hospitality

services.

Dusit

Thani Hua Hin is the one and only award-winning MICE hotel in the Gulf of Thailand and has bagged World Luxury Beach Resort award for five consecutive years from 2009 to 2013. In recent years, the hospital-

Victor Sukseree General Manager, Dusit Thani Hua Hin

ity group is bent upon wooing like

Indian weddings. Victor Suk-

cated in the heart of Lutyens

Pelminis, Ruskies and Perogies,

seree, General Manager, Dusit

Delhi announces the re launch of

Caviar along with East European

Thani Hua Hin explained, “Un-

The Claridges New Delhi, lo-

ian

potato

dumplings

its very popular vodka bar – Aura,

and

like other popular destinations

as part of its ongoing refurbish-

salmon, cured meats, pickles, etc

including Bangkok, Pattaya and

ments at the hotel. Aura is Delhi’s

will be on the menu at Aura.

Phuket, Hua Hin is relatively a

Russian

favourites

only speciality vodka bar offering

The theme is further enhanced

55 select and rare vodkas. It ef-

by European lounge music mak-

fuses classic Russian charm

ing Aura the first of its kind in the

along with a comfortable ambi-

Capital. The rich champagne

ence, perfect for unwinding after

gold interiors provide the ideal

hours.

setting for pre dinner drinks and

“We hope that the Thai government will take steps to grant free visa to Indian tourists instead of visa-onarrival that would increase the Indian tourist footfall,”

Integrating guest reviews into hotel classification can yield positive impacts

The concept of Delhi’s only

hors d’oeuvres. The hotel is

vodka based bar is reflected in

home to award winning restau-

the unique menu offerings. The

rants which include Sevilla, Pick-

chilli vodka based cocktail and

wicks,

Claridges

Guest Reviews and Hotel Classi-

Norway programme, looks into

the raisin infused white rum are

offering a complete experience

fication Systems: An Integrated

how hotel classifications and on-

only some of the signature cock-

for diners.

Approach, the integration of guest

line guest reviews can be incorpo-

Dhaba

According to the report, Online

Norway, through its QualityMark

tails which are sure to appeal to

Chef Neeraj Tyagi, Executive

reviews into hotel classification

rated to reduce the gap between

the vodka lovers in the city. A pi-

Chef of The Claridges New Delhi

can yield financial gains while

guests' expectations and experi-

oneer in innovative cuisines and

and mastermind behind the inno-

meeting customer needs and ex-

ences. The report shows that a re-

F&B offerings, The Claridges

vative Russian menu says – “At

pectations.

fined and integrated model is

New Delhi has also created a

The Claridges New Delhi we con-

The report, jointly prepared by

expected to have positive financial

unique East European & Russian

stantly endeavour to provide our

UNWTO and Norwegian Accredi-

impacts as consumer confidence

flavours infused menu to compli-

guests and patrons with new and

tation, an agency of the Ministry of

in hotel classificationincreases

ment the vodka. Traditional Russ-

exciting flavours.”

Trade, Industry and Fisheries of

purchase intention.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| MARKET WATCH

new tourist destination for In-

said, “Dusit International is se-

dian travellers. We are empha-

riously moving ahead to ex-

sizing on to make Hua Hin one

pand

of the leading wedding destina-

its

footprint

Bringing the concept of promoting niche, boutique hotels

across

Greater Asia, the Middle East

Evoque is expanding its footprint to promote luxury, niche and boutique hotels in tourist destinations of India.

and India. There would be more hospitality projects like

Contributory factors to entice Indian weddings: •Presence of spacious ground. •Variety of dining options. •Biggest grand ballroom.

Nearly 1,050 million Indian

ests in popularizing luxury and

travellers touched down Thai-

boutique properties in North and

land in the last calendar year

Central India and has confined

tions since it has a great poten-

and the figure dipped by 16 per

itself to work with niche boutique

tial for Indian weddings. It is

cent in June, this year owing to

group of hotels.

catching on as a prospective

political unrest. The tourism fig-

The group enjoys the reputa-

destination for Indian weddings

ure to Hua Hin from India is

tion of working with some of the

since past few years. Our re-

less than 10 per cent. “Our In-

global

sort has a spacious ground, a

dian tourist arrival is relatively

groups like Carlson and Marriott.

Dusit D2 New Delhi and Dusit D2 Urbabana in Gurgaon in the

Evoque is a premier hotel mar-

coming period.”

keting company that has inter-

Gita Chaudhry Partner, evoque Hotel marketing

renowned

hospitality

wide range of dining options

less than 2 per cent from the

and the biggest grand ballroom

total market share in 2013. We

that matches perfectly with In-

have a target to raise the figure

dian

requirements

by 4 to 5 per cent in future. We

It’s often that we come across

work with ITC group of hotels

and are the factors for making

hope that the Thai government

hotel marketing groups that offer

and we have taken care of the

it in ideal wedding destination.”

will take steps to grant free visa

a boost to commercial and busi-

sales and marketing portfolio of

The Indian hospitality scene

to Indian tourists instead of

ness hotel properties in Indian

these reputed hospitality groups.

is quite huge and Dusit De-

visa-on-arrival that would in-

metros but it’s quite rare to find

We help them to grow their busi-

vrana in New Delhi is the pre-

crease the Indian tourist foot-

a specialist hotel marketing

ness from existing and new op-

mier

fall,” added Sukseree.

group that is into promoting up-

portunities in the market by

scale

effective way of promotion.”

wedding

venture

Dusit

International in India. Sukseree

Ramoji Film City’s mega festive plan

V Rajendra Prasad Vice-President, Ramoji Film City

and

boutique

Gita Chaudhry, Partner, Evoque Hotel Marketing explained, “We have hands-on experience to

hotels.

offerings with a bouquet of attrac-

Singhal, Regional Head, North

tions starting from September 25

and East, RFC said, “There is fes-

to October 5, this year. RFC has

tive frenzy at Ramoji during the

forged a tie-up with Indian Rail-

month of October with Dhunchi

ways Catering and Tourism Corpo-

Naach, Chhau dance from Puru-

Best known as the “Land of million dreams”, RFC has designed its festive offers to woo a large number of potential tourists during the forthcoming festive season.

ration (IRCTC) during the festive

lia, Karakattam dance from Tamil

season. In a major boost to attract

Nadu, Dandiya Raas, Ram Leela

With the festive season knock-

opened the doors of its finest ad-

ing on the door, Ramoji Film City

venture world in Asia called Sahas

There are some prominent at-

(RFC), the world’s largest film stu-

with plenty of thrills for adventure

tractions at RFC like Wings- Bird

dio complex has rolled out its

buffs. Ramoji celebrates the vic-

Park, an eco-friendly destination

Durga puja, Dussehra and Diwali

tory of good over evil. Upasna

for birders.

tourists from states like West Ben-

and Dhol carnival. Tourists can

gal and Gujarat and to understand

also experience archery contest,

the demands of travel groups,

conch blowing, Ravana burning

RFC organized tourism road show

and garland making. There are

in Kolkata sometime on August 5.

other attractions like Gujarati and

The thematic destination has

TRAVEL AND HOSPITALITY | NOVEMBER 2014

Bengali food fest during puja days at the film city.”

CULTURE |

‘Indian Art, Culture & Heritage Fiesta’ to be showcased at Hong Kong Harbin Ice Festival Celebrating 2014 as the ‘Year of Friendship and Exchange’ with China, India is all set to showcase its art and culture in Hong Kong, at one of the world’s largest festival of its kind, the Hong Kong Harbin Ice Festival.

Kant Chaturvedi the festival shall highlight the confluence of Indian and Chinese culture and enhance multiculturalism. The event will be organized at large scale with over 1 million footfalls expected during the Festival. Liza Varma, Ambassador of the festival says “We are glad that we have associated with the festival which will highlight the con-

rganised by Fictional Reality Com-

Heritage Fiesta’ was conceived by Dr. Sanjay

fluence of Indian and Hong Kong culture and

munications, Hong Kong, a ten

Nagarkar who says “Hong Kong is an ideal lo-

will enhance multi culturalism of India and

day fair titled ‘Indian Art, Culture &

cation to hold an event like this because Hong

Hong Kong. The Fiesta will highlight India’s

Heritage Fiesta’ will be organized from No-

Kong is seen as a bridge between China and

culture, traditions and heritage. It will include

vember 1 to 10, 2014 with an aim to bring In-

rest of the world. This event will bring Indian

a variety of performances in music, dance,

dian cultural awareness to the people of Hong

cultural awareness to the local Chinese com-

and theatre, as well as exhibitions, cuisine,

Kong and China.

munity for the first time in such a large scale.”

and Indian Cinema.”

The festival will showcase Indian perform-

Spearhead by Liza Varma and Neelam

About Hong Kong Harbin Ice Festival:

ing arts and craft, food, fashion and more

Pratap Rudy, face for Indian Art, Culture &

Harbin Ice Festival which is one of the

through dance, music and theatre perform-

Heritage Fiesta, Sachin Khurana Director En-

largest festivals of its kind in the world is being

ances, exhibitions and workshops. This event

tertainment Coordination, Nandini Chaturvedi

organised as Hong Kong Harbin Ice Festival,

is all about presenting India's top Entrepre-

Director Event & Planning, Actor Abhinav

scheduled from 1st October to 4th January,

neurs, Industrialists, VIP Icons from Ministry,

where Fictional Reality Communications is

Indian Royalty, Indian Cinema, Sports, Art,

holding Indian, Art, Culture and Heritage Fi-

Music, Dance, IT, Hospitality,

esta to be held between November 1

Pharmaceuticals etc.

and 10, 2014.

The idea of ‘Indian

The original Harbin Ice Fes-

Art Culture &

tival is one of the most popular and dazzling winter event in the world.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

HOSPITALITY |

HeRo of HospiTALiTy TOWER CLUB AT LEBUABANGKOK The Lebua, Bangkok has taken the legendary Thai hospitality to a whole new level and combined it with breathtaking views, luxuriant suites and celebrated restaurants and bars. The result is a fabulous five star hotel where every moment is memorable.

v B SRISHTI RAI Y

have been to Bangkok more than 20 times

The view from my two-bedroom suite on the 55th

breathtaking views of Bangkok and the Chao

but I continue to go back for more. I just

floor was stunning. The breakfast was delicious.

Phraya River. Also, it doesn’t have world class

can’t get enough of the Kingdom. Credit is

The pool was relaxing. But then I expected noth-

bars and restaurants. To add to my woes, my

due here, to the Tourism Authority of Thailand;

ing less from a 5- star luxury hotel with a reputed

house doesn’t have an efficient staff of hundreds

they always manage to keep their country on the

name like Lebua. What really made an impres-

working tirelessly behind the scenes like little

top of the list of destinations for Indian travelers,

sion on me was the personality of the hotel.

elves and fairies to ensure that everything runs

in spite of any local troubles.

Everyone in the tourism industry loves to throw

smoothly all the while constantly greeting me

Not surprisingly, I was in Bangkok again last

around the word “hospitality” frivolously. The fact

with warm and beeming smiles. But that’s a story

month. What a fabulous time I had! After all these

is that very few organizations actually under-

for another day!

visits, I still never tire of strolling the flea markets,

stand what it means. The Tower Club at Lebua

getting massages and hogging on the delicious

seems to be one of the rare few that have real-

went to the reception I found that my room was

food. This trip I decided to stay at the Tower Club

ized its essence. I say so because I instantly felt

ready for me and they were simply waiting for a

at Lebua.

at home at the property. Sadly, my real home

passport copy so I could quickly check in and

isn’t a skyscraper with 221 suites, which have

relax. This sounds very basic but at the end of a

The hotel was great! All the rooms were suites.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

I arrived late at night at the hotel. The minute I

| HOSPITALITY

tiring journey, all a traveler really requires is a

bar. No can of Coke or bottle of Evian can cost

consistently among food connoisseurs all over

quick check-in so they can have a nice hot

so much unless the hotel industry is getting cus-

the world. However, it was nothing like the stuffy

shower and jump into bed. Yet, it never ceases

tomized gold plated packaging stocked in their

snooty fine dining restaurants I have eaten at be-

to surprise me that so many hotels make you

mini-bars. Hence, I was obviously satisfied to

fore. The feeling of eating outdoors on the 58th

wait at the front desk for what seems to be an

learn that the unlimited in-suite broadband Inter-

floor while looking down at the beautifully lit- up

eternity to get checked in. Now I am from the

net access and the mini-bar were complimen-

river below and enjoying the breeze at such a

new generation and for me free and fast Wi-Fi is

tary. In fact, the hotel had gone the extra mile. I

high altitude was refreshing. The manager wel-

as much a necessity in a hotel as light, or house-

had access to the Tower Club Lounge from

comed me with her affable smile and came to

keeping. I know, however, I am not the only one

morning to evening. At the tower club lounge, I

check on me after every course. After, the meal

obsessed with the Internet. In today’s day and

could enjoy a delicious continental breakfast buf-

I felt I had gained a friend. In addition to the five

age Wi-Fi is essential to contact people, com-

fet in morning, light lunch in afternoon, high tea

pounds from hogging on all the food of course!

plete assignments and stay abreast of the latest

in the evening or canapés and alcoholic and

happenings. Since, it is no longer a luxury a hotel

non-alcoholic beverages throughout the day.

In today’s fast paced, high-tech, ostentatious environment, I hear a lot of gimmicks hotels

charging astronomical prices to use their Wi-Fi

The following day I requested the concierge to

come up with to impress guests. They want to

is an outrage. To me, it is the equivalent of a hotel

make several restaurant bookings on my behalf.

flash your name on the largest most high defini-

asking you to pay a part of their electricity bill or

I promptly left to shop after that. When I returned

tion TV screens installed in your room and get

go Dutch on the salary of the concierge. The

to my room the details of my reservations were

your name embossed on the serviettes of their

only thing that comes close to the unfair Wi-Fi

neatly printed out and lying on the entrance table

luxurious restaurants. All this is very nice no

rates at hotels are the charges for using the mini-

of my suite. I was also given suggestions of al-

doubt, but what guests really need is hospitality.

ternative restaurants I might want to try out. The

There are thousands of hotels in Thailand alone.

concierge even called to remind of my bookings.

A lot are newer and more extravagantly done up

It is these small gestures that will keep me com-

than the Lebua. However, it is the service and

ing back to the hotel. On my last evening staying at the property I

hospitality of the hotel, which gives them a clear advantage over their competition. People prefer

decided to try one of the hotel’s restaurants-

to deal with people they like, especially, when

Breeze. My five-course Asian meal was sumptu-

they plan to make the interaction recurring.

ous. I am not a big eater but I stuffed myself be-

I would like to extend my heartiest congratula-

cause it would be a shame to waste such utterly

tions to Deepak Ohri, CEO, Lebua and his entire

delicious food. Again, what I loved the most was

team for learning how to develop lasting relation-

the heart of the restaurant. Breeze is a fine din-

ships with their guests and clients. I hope other

ing restaurant and its stature has been rising

hotels follow suit!

TRAVEL AND HOSPITALITY | NOVEMBER 2014

EXHIBITION |

More than 200 new exhibitors reveal WTM’s vibrant variety Tourist boards, luxury operators, emerging destinations and technology specialists from a wide range of sectors and countries are among the 213 new exhibitors confirmed for World Travel Market 2014, the leading global event for the industry

lmost a quarter of the

German airline Lufthansa; a

Nepal. Cambodia is also wel-

and Travel Republic – and Mar-

new businesses at-

wide range of upmarket hotels

comed back with a bigger pres-

riott Vacations Worldwide Cor-

tending this year are

and resorts; and tourist boards

ence than ever before after a

poration, plus suppliers and

in the Travel Tech Show at WTM,

such as Tourism New Zealand

year’s absence from WTM.

agents in different sectors, such

reflecting the success of last

and VisitScotland.

year’s inaugural show.

The rise of tourism in Africa is

as Economy Car Hire, Harley-

Like the Travel Tech Show, A

reflected in the 15 new ex-

Davidson Authorized Rentals & Tours and AceRooms.com.

Another show at WTM – A

Taste of ILTM made its debut in

hibitors in this region, including

Taste of ILTM at WTM – has at-

2013 – helping the event facili-

tour operators, safari specialists

Finally, 19 new exhibitors from

tracted 39 new exhibitors, the

tating £2.2 billion of industry

and hotels, along with tourism

the UK and Ireland span the

same number as those making

deals.

organisations from Equatorial

length and breadth of the coun-

Guinea, Senegal and Sudan.

try, from City of Edinburgh Tours

their debut in the Europe region.

The European economy con-

All WTM regions will host new

tinues to improve and this has

The Americas region, which

down to Visit Kent, and include

exhibitors: Asia has wooed 19

helped boost WTM’s Europe

covers North America, Latin

suppliers such as Heathrow

new exhibitors, as has the UK

section, with 39 new exhibitors.

America and the Caribbean, will

Shuttle and See Tickets.

and Ireland zone; while Africa

They include well-known tourist

welcome exhibitors as diverse

World Travel Market, Senior

has 15, the Middle East has six;

boards such as Visit Denmark,

as the famous New York attrac-

Director, Simon Press said: “It is

and North America has five. The

and tourism agencies for desti-

tion Ripley’s Believe It or Not!

great to see more than 200 new

Global Village section is proving

nations such as Crete and

Times Square, interCaribbean

exhibitors for WTM 2014, and

again that it is another popular

Sicily.

Airways and the Puerto Rico

I’m delighted to see the sheer

Tourism Company.

range of destinations, attrac-

zone for newcomers, with 24.

Tourism bodies representing

The Travel Tech Show at WTM

less-well known but emerging

The Middle East is responsi-

welcomes 47 new exhibitors, in-

destinations are also attending,

ble for a further six new ex-

cluding large, well-established

such as Macedonia, Bosnia and

hibitors including Saudi Arabian

“It proves that the travel indus-

suppliers of travel technology

Herzegovina

airline flynas and the Ajman

try is a vibrant business with

such as Vertical Systems, Multi-

Finnish Lapland.

and

Russian

tions and sectors that they represent.

Tourism Development Depart-

endless variety – and WTM is

com and HitchHiker; ancillary

The Asia-Pacific region wel-

ment, showing how the market

the global event which reflects

providers such as Holiday-

comes 19 new exhibitors, in-

in this region is growing and

that diversity and prosperity.

Taxis.com; and niche specialists

cluding six from India. Again,

evolving.

They have all chosen to exhibit

such as Feedback Ferret, which

the newcomers demonstrate the

Among the 24 new exhibitors

at WTM 2014 because of the

gathers and analyses customer

emergence of destinations that

in the Global Village are interna-

unrivalled business opportuni-

feedback.

have been off the beaten track,

tional brands such as Dubai

ties the event offers.”

The 39 new exhibitors in A

such as specialists from Myan-

travel provider dnata – which

Taste of ILTM at WTM include

mar, North Korea, Mongolia and

owns Gold Medal Travel Group

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

HOSPITALITY |

Keys Hotels launches its 16th property: Keys Hotel Marigold, Jaipur With this launch, Berggruen Hotels Pvt. Ltd., which operates in India under the brand name of Keys Hotels and Keys Resorts, promises their guests a unique experience at its hotel. The hotel is based on management business format.

cuisine.

establish ourselves as the best-in-

Also, with its banquet hall and a

class hospitality provider in Jaipur.

lawn which can accommodate up

I am sure this alliance will magnify

to five hundred guests, Keys Ho-

our reach and make our presence

tels Marigold is an ideal choice

felt across the length and breadth

not only for tourists and business

of India.”

executives, but also for weddings

Speaking on the occasion, San-

and business events. Another re-

jay

markable feature of this property

Berggruen Hotels, said, “The

is its rooftop swimming pool ac-

launch of Keys Hotels Marigold

companied with a barbecue that

will play a significant role in

adds to the overall experience.

strengthening our brand presence

Sethi,

and

CEO,

eys Hotels Marigold is

suites, each equipped with mod-

located at Sitapura in-

ern amenities and well appointed

Sudhir Khandelwal, Owner -

in this region of India. Jaipur is a

dustrial area, the future

work desks to suit the needs of

Keys Hotels Marigold, Jaipur said

popular destination for tourists

business hub of Jaipur. It is

contemporary travelers. The hotel

“We are delighted to partner with

from across the globe. Jaipur is

spread over an area of 2000

also offers three fully equipped

Keys Hotels – one of the fastest

also an upcoming hub for busi-

square meter and its interiors de-

meeting rooms along with facili-

growing hospitality brands. At

ness travelers due to the growing

pict a perfect harmony of tradi-

ties such as wi-fi, a state of the art

Keys Hotels Marigold, we are

business opportunities this region

tional and modern décor. There

fitness centre, an Unlock Bar and

committed to provide an incredi-

presents and its proximity to the

are 70 spacious rooms and 5

the Keys Café that serves global

ble experience to our guests and

India’s capital.”

TRAVEL AND HOSPITALITY | NOVEMBER 2014

COVER STORY |

“swachh Bharat Abhiyan goes very well with the Incredible India campaign because cleanliness, hygiene and sanitations are the basics for any tourist destination. Any efforts for a clean India would primarily support and help the tourism industry.”

“The perception about India in overseas is that it is a dirty country. With the Pm himself starting this campaign, lots of people have taken a note of this outside India and even if we achieve a small percentage of success, this will be a big achievement.,”

E M Najeeb Chairman, ATE Group of Companies

Arun Anand MD, Midtown Travels

‘Swachh Bharat Abhiyan’ to boost tourism growth in the country Stakeholders in the country’s tourism industry are quite happy about ‘Swachh Bharat Abhiyan’, and feel that this campaign has a great significance for the future of tourism. ated cleanliness drive at Valmiki

v B PREM KUMAR Y

Basti by taking up broom to in-

rime Minister Narendra

spire fellow countrymen to join

report of Water and Sanitation

million) are from losses due to

Modi

launched

this campaign, and make it suc-

Programme (WPS), ‘Economic

gastrointestinal illnesses among

‘Swachh Bharat Ab-

cessful. PM also made surprise

Impacts of Inadequate Sanitation

international tourists. As per the

hiyan’ on October 2, with an aim

visit to Mandir Marg Police Sta-

in India’, tourism-related eco-

report, about 9.85 million tourism

to accomplish the vision of clean

tion. On PM’s request, many em-

nomic losses from inadequate

days are estimated to be lost due

India by October 2, 2019, which

inent

and

sanitation are estimated to be

to inadequate sanitation and hy-

will be 150th birthday of Ma-

celebrities have joined this cam-

Rs. 12 billion ($266 million). Of

giene. Of these, half are domes-

hatma Gandhi. Launching the

paign. If this campaign is suc-

these losses, 45 percent (RS. 5.5

tic overnight tourism days, 46 per

campaign at Rajpath, Modi said

cessful,

key

billion, $121 million) are from

cent are domestic day tourism

that it is a duty of every Indian to

beneficiaries will be the Indian

loss of tourism earnings, and 55

days, and the remaining 4 per

keep the country clean. PM initi-

tourism sector. According to a

percent (RS. 6.6 billion, $145.6

cent are international tourism

personalities

one

its

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| COVER STORY

“It’s a fantastic initiative but a very long process. There needs to be a far greater consensus on cleanliness. Besides, support from ‘aam aadmi’ and private sector’s participation is imperative for the campaign to be a success. .”

“Cleanliness plays a catalytic role in beautification of any country. Therefore it is really important for the Tourism Industry to understand pledge together for adopting new strategies for making our country clean and green.”

S N Srivastava President Clarks Inn Group of Hotels

Pradeep Kalra Sr. VP, Sales & Marketing, Sarovar Hotels

Success of the campaign will change the way ‘Incredible India’ is perceived today days. Of the total tourism earn-

Bharat Abhiyan’ has a great sig-

ings loss of Rs. 5.4 billion due to

nificance for country’s tourism

inadequate sanitation and hy-

sector. Explaining the impor-

giene, the bulk was accounted

tance of cleanliness for a desti-

for by lost domestic overnight

nation, S N Srivastava, President

tourism. In the report Dollar val-

& Co-founder, Clarks Inn Group

ues are based on the 2006 ex-

of Hotels, said, “Perception about

change rate ( $1 = Rs. 45.3325).

a destination is the single most

The India Impact Study was con-

important reason for tourists to

ducted between 2008 and 2010.

choose a destination. Cleanli-

Estimations of sanitation impacts

ness is one of the top two most

were carried out for the year

important areas, the other being

2006 due to availability of partial

safety, that our country needs to

data only for later years.

improve upon to be appealing to

India has diverse tourism prod-

international tourists.” Srivastava

ucts, but lack of hygiene and

cautions, “So long as we don’t

sanitation spoils the charm of

achieve the desired results on

visiting the country. So ‘Swachh

these fronts, India will not even

TRAVEL AND HOSPITALITY | NOVEMBER 2014

COVER STORY |

“swachh Bharat mission launched will have long impact on Tourism in India because it’s one of the major challenges which tourist often complains about India. since our Pm has put it on priority, it will get much needed focus.” Ravi Gosain MD, Erco Travels & Hony. Joint Secretary, IATO

“Faced with the issues of hygiene and sanitation in the country, especially at important tourist destinations, the campaign has significant importance for Indian Travel and Tourism Industry. The importance of a clean India is increasingly felt for boosting tourism.” Harjeet Wasan VP Tux Hospitality

Lack of hygiene has been a big issue for tourism in the country

aadmi’, private sector’s participa-

launched by PM Narendra Modi

tion is imperative for the success

will have long impact on Tourism

be able to achieve its tourist tar-

Companies, ‘Swachh Bharat Ab-

of the campaign. The campaign

in India because it’s one of the

get numbers.” Pradeep Kalra, Sr.

hiyan’ goes very well with the In-

is a success only when there is

major challenges which tourist

VP -

Sales & Marketing,

credible India campaign because

long term concerted effort by all

often complain about India.

Sarovar Hotels said that ‘Clean-

cleanliness, hygiene and sanita-

stakeholders involved.

liness is next to Godliness’ is an

tions are the basics for any

Arun Anand, MD, Midtown

biggest ever cleanliness drives in

irrefutable statement made by

tourist destination. “Any efforts

Travels said that the perception

the country, which, Najeeb said,

Swachh Bharat Abhiyan is the

Gandhiji , which is relevant even

for a clean India would primarily

of India in the overseas is that it

addresses a major issue. “India

today in India, so PM Modi’s ini-

support the tourism industry in

is a dirty country and with the PM

embarking on such a campaign

tiative on Swachh Bharat Ab-

the country. The stakeholders in

himself starting this campaign,

is very admirable. A very strong

hiyaan is in the right direction at

the tourism business in India are

lots of people have taken a note

drive in this direction has never

the right time. He added, “India

quite happy about the campaign

of this outside India and “I am

taken place till now and hence

requires a massive unified at-

and see a great significance for

sure even if we achieve a small

this present drive is highly appre-

tempt to clean up, so this initia-

this campaign in the future of

percentage of success, this will

ciable. Rs. 62,000 Crores is ex-

tive was long due. If one were to

tourism,” Najeeb added. Srivas-

be a big achievement.” Echoing

pected to be the cost of the

connect the dots, it is clearly ev-

tava feels that ‘Swachh Bharat

the industry’s sentiment, Ravi

movement so that we can surely

ident that ‘Clean India’ is ‘Beauti-

Abhiyan’ is a fantastic initiative

Gosain, Joint Secretary- IATO &

see visible results by the end of

ful India’.” According to E. M.

but a very long process. He said,

MD, Erco Travels said that

the campaign,” said Najeeb.

Najeeb, Chairman, ATE Group of

“Besides support from ‘aam

Swachh

Kalra feels that it should be

Bharat

TRAVEL AND HOSPITALITY | NOVEMBER 2014

Mission

| COVER STORY

source: WPs

made sure that cleanliness drive

gain their trust and bring them to

in beautification of any country.

paradigm shift in the country's

should percolate to every nook

India. It will have long term im-

Therefore it is really important for

global perception. If the tourist

and

country,

pact on India Tourism. There is

the Tourism Industry to under-

destinations in the country are

thereby making Incredible India

no doubt the brand and image of

stand pledge together for adopt-

clean, more tourists will visit

more beautiful.

Incredible India will be strength-

ing new strategies for making our

India. The success of Swacch

corner

the

“The main handicap to the

ening in future.”

country clean and green.” said

Bharat will help in generating

Kalra.

employment through Tourism

destination India has been its

“It is really sad to see that most

huge sanitation and hygiene is-

of our global tourist destination

“The importance of a clean

sues. The country could not ef-

like Varanasi, Hrishikesh, Agra,

India is increasingly felt for

fectively address this issue, and

Goa are known more for their

boosting tourism. One aspect

“Cleanliness and Hygiene is a

and boost India’s GDP,” said Wasan.

the major victim has been

filthy sites and localities due to

that has impacted tourism in our

big issue for foreigners and with

tourism,” said Najeeb, adding

lack of hygiene and sanitation. In

country, relates to hygiene,” said

Clean India Campaign, we will

that Swachh Bharat Abhiyan is a

terms of cleanliness criteria also,

Harjeet Wasan, Vice President,

be able to come up in the list of

blessing to the tourism Industry.”

India doesn't even features in top

Tux Hospitality. He added that

favorable countries for tourists’”

Gosain said, “Sanitation and hy-

50 Clean Countries of the world.

foreign tourists are very particu-

said Anand, adding, “The nega-

giene are few major concerns for

“These issues call for a massive

lar about hygiene and cleanli-

tive perception of the tourists

Tourism Industry and because of

cleanliness movement to recre-

ness. “World-class

about India will slowly wean

this many international tourists

ate a better picture of our country

hygiene and cleanliness are re-

away and we can have good

are going away from India. I think

on the Global Tourism Map.

quired in India's top tourist desti-

numbers of tourists coming to

with this mission we will able to

Cleanliness plays a catalytic role

nations,

India in the near future.

bring

levels

about

TRAVEL AND HOSPITALITY | NOVEMBER 2014

INTERNATIONAL |

Geneva Tourism Launches the â&#x20AC;&#x2DC;Geneva Girls' Guideâ&#x20AC;&#x2122;, a Guide Fully Dedicated to Women, Focusing on Girls' Getaways Geneva Tourism aims for its city to become the preferred women's destination in Europe, and has launched the "Geneva Girls' Guide", a guide comprising hundreds of must visit addresses selected by local female representatives.

n increasing number of

Tourism, also believes that as a des-

women are treating them-

tination, Geneva caters for women's

selves to girls' weekends

every wish. "In addition to this guide,

away, especially since women tend to

we are launching a package dedi-

be the driving force behind city-break

cated to women, including one night

initiatives. Geneva offers the highest

of hotel accommodation, a transport

standard in seducing an ever more

voucher and other surprises, which

demanding female clientele: an idyllic

has just been added to our already

setting among lake and mountains, a

wide range of packages that Geneva

wide range of wellness activities,

Tourism is offering city breakers," he

prestigious brands as well as a large

says. The Geneva Girls' Guide is an

choice of local designers, luxury ho-

addition to the outstanding tourism

tels and gastronomic experiences as

products Geneva Tourism has al-

well as highly regarded beauty clin-

ready created, aimed at offering visi-

ics.

tors a unique, authentic experience.

Recently voted "Europe's leading

This is the first time that a tourism of-

city break destination" at the World

fice has developed such a compre-

Travel Awards, Geneva is recognised

hensive guide, specially dedicated to

by tourism professionals as a top

women. Women will be taking centre

destination for city breaks. Vincent

stage from now on, and particularly

Dubi, Marketing Director of Geneva

in the coming year.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

INTERNATIONAL | Thailand Happiness Street Festival for:

Thailand ushers in a new dawn in tourism history

•Providing a major impetus to global tourism in Thailand. •Transforming image of Thailand as a safe, stable and happy destination. •Popularizing the existing and emerging tourist destinations. •Flaunting spirit of brotherhood among ASEAN countries.

With Thailand Happiness Street Festival, the country has made a grand comeback in the global tourism scene.

v B SWAATI CHAUDHURY Y

or prospective tourists planning to fly down to Thailand or the Land of

and was held from July 25 to 26.

Smiles, here’s some good news.

TAT had taken up a big initiative

In an effort to provide a major im-

to showcase to the world that

petus to global tourism in Thai-

tourism in Thailand has bounced

land and to revive the image of

back to normalcy. The event pro-

the country as a safe, stable and

vided a wonderful opportunity to

happy tourist destination across

visitors to take a peek into the

the globe, Tourism Authority of

Amazing Thailand Grand Sale

Thailand (TAT) and Thai Airways

that includes the grand annual

International Public Company

Thawatchai Arunyik

shopping event being held from

Governor, TAT

Admiral Norong Pipatanasai

“This is the biggest and once-in-a-lifetime event in the annals of Thai tourism and once again, we are concentrating our focus on wooing global tourists into Thailand,”

June 15 to September 30.

Deputy Head, National Council for Peace & order & Commander-inChief, Royal Thai Navy

Thawatchai Arunyik, Governor,

gates from the world tourism in-

TAT said, “This is the biggest and

Addressing

the

event,

dustry including tour operators

once-in-a-lifetime event in the an-

from

and

nals of Thai tourism and once

Bangladesh. The carnival wit-

again, we are concentrating our

India,

Nepal

Limited (TG) organized a fabu-

Bangkok’s Central World Square.

nessed the presence of travel

focus on wooing global tourists

lous event themed “Thailand Hap-

The carnival had the global par-

groups from Indian metros of

into Thailand.”

piness

ticipation of around 1,000 dele-

Mumbai, New Delhi and Kolkata

Street

Festival”

Mauritius reaches out to Indian cities When it comes to increasing Indian tourist footfall, there’s no stopping for MTPA.

held in the city on August 30. According to Vijaye Haulder, Deputy Director, MTPA, “We intend

ding planners this year. Also on the cards are conventions for wedding planners in Madurai and Indore.

to host workshops and make our

The far-off land of Mauritius with

presence at leading travel marts

white beaches spread over 2,000

across India. It’s been a while that

sq. km is riding high on leisure

n a move that is sure to bring

we haven’t conducted regular road

tourists and honeymooners. Haul-

a surge in Indian tourist foot-

shows across major metros of

der said, “We are aiming to attract

fall, Mauritius Tourism Promo-

India. In order to educate the

Indian tourists from several seg-

tion Authority (MTPA) is making a

masses and develop more visibility,

ments like MICE since we have two

major attempt to woo tourists to the

we are hosting road shows. We

huge convention centres each at

heady shores of the island country.

want to make our tourist destination

Pailles and Grand Bay. We are em-

MTPA has taken up a four-city

and products known to all seg-

phasizing on Tier-I and Tier-II cities

tourism

including

ments of tourists.” Haulder also

of India like Ahmedabad, Pune and

Chandigarh, Chennai, Hyderabad

pointed out that nearly 10 grand In-

Jaipur. Mauritius is a great family

and Kolkata in the current period.

dian weddings are hosted in Mau-

destination and Indian tourists are

There were around 100 travel

ritius every year and there are

quite significant for us since they fly down to the island all round year.

road

show

Vijaye Haulder

groups from Kolkata attending the

plans to organize road shows in

Deputy Director, mTPA

“Discover Mauritius” road show

New Delhi and Mumbai for wed-

TRAVEL AND HOSPITALITY | NOVEMBER 2014

by TNH DESK

EVENT WATCH |

SKAL New Delhi Members of Skall New Delhi got together for an evening to celebrate the new season and Diwali. Good music, great food and lots of drinks at the SOY Restaurant in Khan Market, New Delhi made this a memorable evening.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| EVENT WATCH

Art Spice with the Turkish Embassy celebrate Turkey’s culture Art Spice in collaboration with the Turkish Embassy hosted a celebration of Turkey’s culture and tradition through art show ‘on the Edge of the City’ by celebrated, world-renowned artist Serdar Leblebici.

rt Spice Gallery in alliance with the

Turkish Embassy recently commemorated the culture and tradition of Turkey,

on the occasion of Turkey’s National Day using the truly deserving and rewarding medium of art. This stellar show was also supported by luxury lifestyle store, Craft House, one of the world’s best airlines, Turkish Airlines and hi-end lifestyle magazine, Verve. The exhibition showcased a series of work inspired from a novel, “Cemile”, which was written by Orhan Kemal (15 September 1914 – 2 June 1970), who has a unique place in the modern Turkish literature with his novels and stories, and read by the artist in 2005. The occasion was graced by many eminent personalities from various walks of life like Ms. Isabel Padilla-Embassy of The Dominican Republic, Manzoor Ali Memon-High Commission for Pakistan, Mirzosharif A.Jalolov-Ambassador of the Republic of Tajikistan, Tarcisius Eri, High Commisioner-Papua New Guinea High Commission, Ibrahim A.Hajiyev, Ambassador of the Republic of Azerbaijan, Hassan M.Al Jawarneh, Ambassador, Embassy of The Hashemite Kingdom of Jordan, Alphonsus Stoelinga, Ambassador, Kingdom of the Netherlands, Daniele Mancini, Ambassador of Italy, artists Ina Puri & Sunaina Malhotra, celebs like Ramola Bachchan, Meenakshi Dutt, amongst many others. Everyone was seen appreciating art over free-flowing bubbly.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

EVENT WATCH |

1st ever ‘FICCI Golf Tourism Summit’ concludes Golf

session of the summit was also

Tourism Summit’ was held in New

The

first-ever ‘FICCI

addressed by Dr. A Didar Singh,

Delhi, where Girish Shankar, Ad-

Secretary General, FICCI; Rajan

ditional Secretary Tourism, Gov-

Sehgal, President, IGTA, S C

ernment of India, urged the

Sekhar, Sr Executive Vice Presi-

stakeholders to evolve a viable

dent, Hotels Division, ITC Hotels

business model for the growth of

& MD Landbase India Ltd.;

golf tourism in India. Usha

Aakash Ohri, Director, DLF Golf

Sharma, ADG, MoT called for a

Resorts, and Peter Walton, Chief

golf tourism conclave on a much

Executive, International Associa-

bigger scale where over 100 buy-

tion of Golf Tour Operators

ers from different countries could

(IAGTO). An award ceremony

deliberate on gaps that needed

and post-event fam trip to select

to be closed to promote India as

golf courses were also organised

a golf destination. The inaugural

as part of the event.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| APPOINTMENT OF THE MONTH

Dr. Lalit K Panwar’s Homecoming Dr. Lalit. K. Panwar, 1979-batch IAS officer from Rajasthan cadre, has been appointed as Union tourism secretary on 29th October. It is said PM Modi was impressed with Panwar at a meeting. Upon assessment PM Modi and home minister Rajnath Singh learnt that Dr. Panwar’s impressive credentials made him the perfect fit for the job of tourism secretary. Dr. Panwar is respected and admired in tourism circles. He was the

mark the official start of “Ache Din” for the

Rajasthan government’s secretary in

sector.

charge of tourism from 1991-1995 and 2000-2002. He also served as the Vice Chairman and MD of ITDC from 2010-2013. Dr. Panwar is an MSc in zoology and has a Ph.D in tourism from the USA.This move by the government shows their dedication in taking tourism seriously. Dr. Panwar is the brain behind Palace On Wheels and was also pivotal in launching the concept of Heritage Hotels. Additionally, he had initiated many enterprising initiatives during his stint at ITDC. It was under his leadership that ITDC announced its foray into travel and hospitality education by setting up a global tourism and hospitality university in Haryana. Further, the corporation had also signed a MoU with Hindustan Salts to develop theme destination around salt lakes in Rajasthan. As a marketing initiative he had commissioned a Coffee Table Book documenting the history of The Ashok Hotel in New Delhi which had proved to be a great hit. He is the right person and the right time for the department and the trade is hopeful that his appointment will

TRAVEL AND HOSPITALITY | NOVEMBER 2014

IN CONVERSATION |

“We are dedicated to providing quality travel assistance services to the Indian travellers” TrawellTag Cover-More India offers many one-ofits- kind special features along with travel insurance catering to all types of travellers. In-Conversation with TnH, Dev Karvat, Managing Director, TrawellTag Cover-More India, speaks about USP of his organization and many other issues. Excerpts:

v B PREM KUMAR Kindly throw light Q on operations of Y

When did you start your Indian opera-

TrawellTag in India? How

tions? What have been

strong

the key achievements of

TrawellTag’s

presence in India?

TrawellTag

your company in India Cover-

More is a part of

Cover-More

Australia,

world’s leading dedicated

since its foray in this market?

We set up our Indian operations

the

providers of medical assis-

year 2001. Since our set-

tance and travel insurance.

up, we have grown in every

We provide exclusive travel

aspect. We have intro-

assistance services includ-

duced new and innovative

ing

tracking,

travel assistance products

concierge assistance, fam-

in the market; our man-

ily protection and customiz-

power is nearing 500 em-

able travel insurance. We

ployees.

have a strong and bal-

preferred travel insurance

anced presence PAN India.

partner for noted travel

Our headquarters is in

agents, foreign exchange

Mumbai

dealers and TMCs in India.

luggage

spanning

with

branches

north,

are

the

south,

We have been acknowl-

west, east and central re-

edged in the industry for

gions. We are in the grow-

the quality of our service

ing phase with a current

and have been conferred

strength of branches at 60.

with

prestigious

awards

Dev Karvat Managing Director TrawellTag Cover-More India

TRAVEL AND HOSPITALITY | NOVEMBER 2014

| IN CONVERSATION

such as ‘Best Travel Insur-

awareness in the Indian

modity’ in India, this also

‘Travel Agents Engagement

ance Provider’, and many

market for the products

shall soon change, as is

Programme’ in six cities in-

more. Our most significant

like yours?

our aim. We are working on

cluding Chennai, Kolkata,

India is an emerging

the path by introducing cus-

Ahmedabad, Vizag, Nagpur

market for travel as-

tomer-centric products and

and Indore, we plan to take

partnership with Cover-

sistance services. It is

providing exclusive training

it to the at least 20 more

More, world’s leading ded-

services such as online

sessions as ‘Travel Agents

cities in the coming year.

icated providers of medical

luggage tracking, family

Engagement Programme’

achievement has undoubtedly been our strategic

We have forayed into the

assistance and travel in-

protection, concierge serv-

to travel agents across

digital medium of marketing

surance.

ices providing real time in-

India. These sessions em-

with making our presence

formation and emergency

powers the travel agent to

felt on the social media and

What will you de-

medical assistance are fast

upsell as well as educate

also plan to venture into the

scribe as USP of

gaining importance among

the consumer on the impor-

e-commerce world shortly.

the consumers who do not

tance of travel assistance

Our strength lies in

claim

products.

our focus. We are

travel insurance.

your company?

after

purchasing

Our immediate priority for the Indian market is to shift

With an increasing aspi-

the mindset of the traveler

providing

However, it has been ob-

ration to travel among the

towards travel assistance

quality travel assistance

served that less than 20%

middle segment customer

services as a ‘must have’

services to the Indian trav-

people who travel out-

and higher amount of dis-

and further improve on the

eller. The ability of tailor-

bound from India buy travel

posable

quality of our services for

dedicated

people

“We are working on the path by introducing customer-centric products and providing exclusive training sessions as ‘Travel Agents Engagement Programme’ to travel agents across India.”

income more

making

willing

the customer to be natu-

travel, there is a tremen-

rally attracted and in turn

dous potential for our prod-

add to the brand ambassa-

ucts in the growing Indian

dors of our services.

market

in-

What is your mar-

What are the new

initiatives you have

promote products?

keting strategy to

made products go beyond

surance due to lack of

taken recently for the

simple travel insurance to

awareness. But in recent

growth of the company in

the new generation trav-

times, we are witnessing a

India? What would be

maintain long term strategic

eller who would want to in-

shift in the attitude of peo-

your future priorities for

partnership with our clients

dulge in adventure sports,

ple towards buying travel

Indian market?

by co-branding our products

have

ensured

through the years to

We have taken quite

and services. A strong word

a few new initiatives

of mouth about our services

expenses

in the recent past and there

and customer experience

offices and this sets us

overseas and travel emer-

are some on the platter.

has also enhanced our mar-

apart in the Indian market,

gencies they might face.

Along with our new under-

ket penetration. We widened

self-drive on a holiday and

insurance as they are be-

sometimes want to have

coming more conscious of

day room hires for mobile

the

medical

writer, we have introduced

our scope of ATL activities to

How promising and

an innovative line of prod-

increase consumer aware-

challenging is this

ucts that provides exclusive

ness.

market at present? How

cruise cover, self-drive pro-

The onset of the digital era

do you see the potential

tection, adventure sports

has inevitably made us take

in future?

protection,

as we offer many one-of kind special features along with travel insurance catering to all types of travellers.

What do you look at the current In-

dian market for the prod-

market.

is still viewed as a ‘com-

on to the digital medium in

tailor-

full swing. We intend to make

made benefits catering to

the best use of this medium

promising

Although travel insurance

level

cover

with

ucts / services you offer? the

laptop

India is definitely a

What

many

varied customer strata. After

the

TRAVEL AND HOSPITALITY | NOVEMBER 2014

success

in the future with deploying of

e-com facilities.

APPOINTMENTS |

Sandy Russell Carlson Rezidor

Chandrashekhar Joshi JW Marriott Mussoorie

Gaurav Shiva Grand Mercure Bangalor

Jai Kishan Novotel Kolkata Hotel & Residences

Carlson Rezidor Hotel Grouptoday announced the appointment of Sandy Russell as Vice President, Commercial Operations, Asia Pacific. She reports directly to Thorsten Kirschke, President, Asia Pacific and will be a member of the Asia Pacific Executive Committee. In her role, Sandy will be responsible for driving revenue generation strategies in the region, across the disciplines of global and regional sales, revenueoptimization, branding and marketing. Sandy has 21 years of experience in hospitality, of which 14 years were with Carlson Rezidor in sales and marketing roles.

Chandrashekhar Joshi has been appointed as the General Manager of JW Marriott Mussoorie Walnut Grove Resort and Spa that is slated to open in October 2014. Chandrashekhar started his association with Marriott in 2004 as Assistant Restaurant Manager at Renaissance Mumbai Hotel & Convention Centre in F&B department. In the subsequent 10 years with Marriott; he gained a varied hotel experience with exposure in operation and Sales & Marketing. In 2007 he decided to switch to sales and marketing as Sales Centre Manager at Renaissance Mumbai.

Grand Mercure Bangalore has announced their appointment of Gaurav Shiva as the General Manager of the Hotel. Gaurav has over 17 years of experience in the hotel industry and has been associated with a wide gamut of departments within the hospitality space. He has been associated with the pre-opening of the Grand Mercure hotels in Goa and Bangalore. Gaurav comes with an illustrious background having worked in Europe, America and Asia. During his previous appointments he developed and implemented procedures ensuring standards and high commitment to quality.

Jai Kishan is the General Manager for Novotel Kolkata Hotel and Residences (NKHR). Jai is a wellrounded hotelier with more than 17 years of work experience in Hospitality Industry spanning India, Switzerland, Taiwan, Singapore and Australia. In his current role as General Manager at Novotel Kolkata Hotel and Residences, Jai will be spearheading all aspects of the city’s largest 5-star accommodation facility and Accor’s first property in eastern India. He will ensure the brand’s presence, the meeting of expectations from this property and acceptance by guests is crucial.

Swati Jain The Claridges New Delhi

Chef Anupam Gulati Goa Marriott Resort & Spa

Ankur Chawla JW Marriott Hotel New Delhi Aerocity

The Claridges New Delhi has appointed Swati Jain as its Director of Sales – Corporate. Swati is an accomplished Sales and Marketing professional. She has over 9 years of valuable experience in strategic sales and pan-India outreach, and is considered an excellent communicator and team leader. She also has a deep understanding of the logistics, and overall back-end planning of revenues and the other function areas of a luxury hotel. Having worked with luxury brands such as The Leela Palace in the past, Swati is well acquainted with the Indian corporate market, as well as the diplomatic and political circles in the NCR.

Chef Anupam Gulatihas recently joined the Marriott Group of Hotels as the Executive Chef at Goa Marriott Resort and Spa. With close to 14 years of experience in the F&B industry, he has been instrumental in designing menus, concepts and creating innovative dishes for the award winning restaurants where he has worked before. At Goa Marriott Resort & Spa, Chef Anupam will be handling the F&B operations of the hotel. His day to day responsibilities will include taking care of the kitchen operations and maintaining the food quality.

JW Marriott Hotel New Delhi Aerocity has appointed Ankur Chawla as the Hotel Beverage Manager at JW Lounge, Oval Bar, and Akira Back. With his experience, “WSET Level 3” academic training in wines and spirits and exposure under world renowned Master sommeliers, he was also given the additional responsibility as the Wine Director and Sommelier of the hotel in July 2012. Ankur started his career with Taj Mahal Palace and Tower, Mumbai in June 2008 where he underwent training in various departments of the hotel and joined as the Assistant Manager for Wasabi by Morimoto, Taj Mahal Palace in October, 2009.

Biswajit Roy Tux hospitality

Tux hospitality the Hotel Management and Operations Company of Shipra Group appointed Biswajit Roy as the new Executive Chef for the organisation, recently. The thirty two years old quest of Chef Roy in Hospitality sector has been nothing short of remarkable. An award winning Master Chef in hospitality sector having an experience with upscale and Luxury hotels including The Oberoi, Trident Tower, Maurya Sheraton, Cascade Garden. Chef Biswajit brings with him diversified knowledge in the field of hospitality and developed his expertise and strength in Food and Beverage Production.

TRAVEL AND HOSPITALITY | NOVEMBER 2014

Dl (ND)-11/6167/2014-15-16 | DATe oF PosTING: 6-11 oF moNTH | RNI No.: DeleNG/2010/33723 | DATe oF PuBlIsHING: 4 th oF THe moNTH