Travel and Hospitality (TnH) - September 2015 by Prem Sagar

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Travel Hospitality Issue 12 | Volume VI | september 2015 | `50

pa g e s 5 2

ALSO READ

Potential impact of proposed GST on Hotel Industry Impact of strong USD on outbound travel

FROM THE EDITOR

Time to explore ‘Incredible India’

Publisher & Editor srishti rai Director bharat s. rai Managing Editor prem Kumar General Manager - Marketing prem sagar premsagar@tnhindia.com (m) +91 99106 81111 Art Director sunny singh Correspondent (Kolkata) swaati Chaudhury Accounts Chander shakher balodi Administration Executive sarwat Jahan IT Executive Naveen manchanda

For any query, write to us at: info@tnhindia.com

I am filling in Srishti’s section in this issue as she has been travelling abroad and could not write for her section. The last month saw a deep fall in value of the rupee vis-à-vis USD. The depreciation of the Indian currency just before the beginning of the festive season in the country must be a cause of concern for Indian travelers, who are planning to have their holidays abroad during the festive season. It may also be a concern for Indian outbound tour operators, whose business may also be affected adversely due to the strengthening of US Dollar as a strong USD impacts Indian outbound travel. Read our story (page no. 8) on the impact of the strong USD on the Indian outbound travel to know the perspective of travel experts. However, a falling Rupee can be good news for Indian Inbound and Domestic Tourism as strong USD and weak Indian currency will make travelling to India comparatively cheaper for foreign tourists whereas many Indian travelers may also opt for visiting domestic destinations rather than going abroad in view of the increased cost of foreign holidays. The Indian inbound tourism season is just round the corner, and the Union Ministry of Tourism and State Tourism Boards as well as Indian inbound tour operators must cash in on the devaluation of the Rupee to attract maximum foreign tourists during the forthcoming inbound tourism season.

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prem Kumar managing editor

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The efforts should also be made to create awareness in overseas markets about India’s e-Tourist visa facility, as nationals of many countries who are eligible for e- Tourist Visa are unaware of this facility. The efforts should also be made by stakeholders to promote domestic tourism in the country, which remains the backbone of the country’s tourism industry and has potential to save dollars for the country. The fate of the much touted Goods & Services Tax (GST) Bill is still in limbo, however the government and the industry remain hopeful of its early implementation as there is near unanimity among political parties on its significance for the economy. The implementation of GST will bring much sought-after relief for Indian hotel industry which is currently plagued by the multiple taxes. Read our story on GST (page no.18) to know the expectation of the hotel industry from the GST. India’s oldest travel trade body, Travel Agents Association of India (TAAI) has announced the date of the elections of its national office-bearers including its president. The elections are schedule to take place on September 30. Let’s hope that after the elections, TAAI will get a dynamic and visionary national team, which will regain the lost glory of TAAI and espouse the cause of its members as well as that of the whole travel and tourism industry.

contents

september 2015

COVER STORY

08 Strong USD may affect choice of

destination, not decision to travel

Madhya Pradesh: An emerging MICE destination

20 31st IATO Convention successfully concludes in Indore

30 Ranthambore National Park: natural abode of the majestic tigers

26 A blend of heritage and tradition

38 Relive the historic era of Indiaâ&#x20AC;&#x2122;s freedom struggle

TAAI 2015 Election: A quadrangu-

34 An alluring island for tourists

50 lar contest coming?

NEWS

UNLEASHING THE POTENTIAL”- 8th Conventions India Conclave (CIC) India Convention Promotion Bureau’s (ICPB’s) 8th Conventions India Conclave (CIC) was successfully held from August 7-9, 2015 at India Expo Mart, Greater Noida. The conclave discussed the importance of ‘Marketing, Networking and Skill Development’ to tap huge potential in the Indian MICE sector. The conclave discussed the potential of MICE

the country has been developing rapidly and

the green meetings, he also promised to involve

industry in India and a way forward. The ground-

convention hotels and conference venues of in-

the exhibition industry in the future more actively.

breaking conference saw coming together of

ternational standards are being set up in cities

Amongst the other recommendations which

more than 350 prominent MICE Industry lead-

across the country. With the corresponding ex-

were given by the panellists during the sessions,

ers, PCO's, Suppliers, Conference Planners,

pansion in the network of airline operations,

Capt. Kumar recommended the Ministry of

Buyers and Government officials from the Min-

India is ready to position and market itself as an

Tourism to include PCO (Professional Confer-

istry of Tourism.

important MICE destination. He said, “With all

ence Organiser) and Exhibitions as separate categories for recognition.

Over 120 buyers from various Indian cities in-

these changes, 5 years from now we will be

cluding Delhi & NCR attended the convention

looking at this industry differently” but for this we

as guest of ICPB. The buyers were given air

all need to drive the change and ramp up our ex-

to all the partners and supporters who made this

passage and stay in Greater Noida for two days.

isting infrastructure.

into a successful event.

The conclave also had a dedicated exhibition

Capt. Swadesh Kumar- Vice Chairman ICPB

area, 45 MICE specialist suppliers showcased

announced that ICPB will be working towards

their products. The theme this year was ‘Unleashing the Potential’ with a focus on ‘Marketing, Networking and Skill Development’ in the MICE sector. The Conclave was sponsored by the Ministry of Tourism, Government of India and the Department

of Tourism, Government of Madhya

Pradesh as Partner State and also Gujarat Tourism as Diamond Sponsor. The hospitality and tourism industry of NCR, Greater NOIDA actively supported the Conventions India Conclave – 2015. Suman Billa – Joint Secretary Tourism & Chairman, ICPB, mentioned about the need of destination level promotion bureaus to come up for positioning India as one of the top MICE destinations in the world. In his opening speech, he stated that if we want India to be a world class MICE destination, we all need to come together to make it happen. The MICE infrastructure in

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

CIC’s venue: India Expo Mart, Greater Noida 8th Conventions India Conclave (CIC) also showcased the world class facilities of INDIA EXPO MART, GREATER NOIDA, which is considered as 'The most modern, integrated & flexible MICE destination in Asia'. India Expo Mart, Greater Noida is India’s First International Exhibition cum Convention facility on PPP Model. Speaking at a session during the convention, Rakesh Kumar, Chairman, India Exposition Mart, said, “Being an immaculate mix of rich social legacy and world class foundation, India is currently seen as a standout amongst the most energizing MICE destination, and India Exposition Mart is the biggest and most preferred venue for exhibitions and conventions.” India Expo Mart is the India's first venue outfitted with most desired amenities by exhibitors, visitors and organizers under one roof.

The convention finished with a vote of thanks

by TNH DESK

Key points made at the conclave •Destination level promotion bureaus are needed for positioning India as one of the top MICE destinations in the world. •Every stakeholder needs to come together to make India a world class MICE destination. • To position and market India as an important MICE destination, existing infrastructure needs to be revamped.

NEWS

MP Tourism to organise 2nd edition of ‘Madhya Pradesh Travel Mart' Madhya Pradesh Travel Mart 2015 (The ‘Wildlife, Heritage, Culture and Tourism Showcase) will be held from 16 – 18 October, 2015 at Lakeview Ashok, Bhopal. Madhya Pradesh Tourism has an-

World Heritage Sites, festivals of

nounced the second edition of 'Mad-

Madhya Pradesh, Heritage Hotels,

hya Pradesh Travel Mart’- Central

Buddhist Trails in Madhya Pradesh,

India’s biggest travel event in Bhopal

Wildlife Resorts and National Parks,

from the 16 – 18 October 2015.

Medical Tourism and more.

Madhya Pradesh, India's second

by T NH DESK

largest state by area, with over 75 million inhabitants and located in the geographical heartland of India, is home to some of India's biggest tourist attractions. From UNESCO World Heritage sites and cultural pursuits to the land of the Jungle Book, Madhya Pradesh offers discerning

Excellent support from the team. Always eager to help! Been working with you guys for more than 5 years now, and surely for many more years to come.

tourists a fascinating range of touristic experiences. The second edition of ‘Madhya Pradesh Travel Mart’ is set on a B2B platform with 200 registered Buyers and Media from over 15 countries exploring business opportunities for discerning travel and tourism products, will make the event one of the most sought after travel events in the coun-

- Rogers Aviation | Mauritius

try. The inaugural edition of ‘MP Travel Mart’, held last year was inaugurated by the Chief Minister of state Shivraj Singh Chauhan was a resounding success.

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The event hopes to enlist the support of major travel – trade and hospitality association in India such as ‘Association of Domestic Tour Operators Association of India (ADTOI), Adventure Tour Operators Associa-

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tion of India (ATOAI), Indian Association of Tour Operators (IATO), Travel Travel Agents Federation of India (TAFI), Federation of Hotel & Restaurant Association of India (FHRAI), etc Madhya Pradesh has been one of India’s biggest tourist attractions with

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Agents Association of India (TAAI),

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its wide arena of attractions. The exclusive pavilion of Madhya Pradesh shall showcase the different facets of

Madhya Pradesh such as UNESCO

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

TRADE

Vishal Sinha COO, TUI India

Jatinder Paul Singh Sr VP & Head - Sales & Distribution Leisure Travel (Outbound), Thomas Cook (India) Ltd

Manmeet Ahluwalia Marketing Head, Expedia India

Strong USD may affect choice of destination, not decision to travel For the forthcoming festive-winter season, travelers are giving preference to short-haul and value destinations over long-haul destinations.

v B PREM KUMAR Y

currency always influence a traveler decision to

India, adding, “Some extreme shifts might mean

Although the rupee keeps fluctuating time to

travel outside his country. Value of US dollar is a

that customers amend travel plans from outbound

time, it had not seen such a fall in its value as

factor that influences the Indian outbound travel

to domestic but for peak dates over the next over

deep as the recent one in its value since 2007.

demand. This story explores the extent to which

quarters, Indian destinations are also not cheap,

With increasing income and aspiration of peo-

the appreciation of US dollar against rupee will af-

especially during Durga puja, Christmas, New

ple, outbound travel from India has seen a phe-

fect the Indian outbound travel.

year, etc.” Sinha doesn’t see any impact on hon-

nomenal growth over the years. Even a tepid

In 2014 Indian outbound travel saw a growth of

eymoon plans also; however, some might amend

economic situation in recent years could not

about 10% as compared to the year 2013. Indian

their plans to change their category of hotels or do split stays to get best of both the worlds.

dampen outbound travelers’ spirit to travel. It is

outbound travel had recorded 9% growth in 2013

also a fact that Indians who can afford overseas

in terms of the number of trips, compared with 8%

travel prefer to travel overseas rather visiting do-

growth in 2012.

mestic destinations. However, the latest devaluation of rupee

Sinha advises prospective travellers worried over increased travel budget caused by appreci-

In the backdrop of devaluation of rupee, experts

ation of USD to book early. “We have already

feel that increased cost of travel does not always

blocked inventories for many short haul and long

against USD due to external factors has in-

lead to cancelation or postponement of travel

haul destinations including Europe departures for

creased the cost of overseas travel exponentially;

plans; rather travelers like to revise their choice of

the winter season,” said Sinha.

dampening the mood of those travelers who were

destinations.

Manmeet Ahluwalia, Marketing Head, Expedia

planning to travel oversees in the forthcoming fes-

“Increased cost of travel does impact some

India believes that the devaluation of rupee

tive season. This decrease in value of rupee is

travellers’ decisions to travel, but it necessarily

against dollar will have little impact on Indians’

unexpected and untimely, as the festive season

doesn’t translate into cancellations. There is at

plans to travel overseas. “The crash of rupee

is around the corner which is an important occa-

best a shift of destination – perhaps from long

against dollar will not have much impact on over

sion for people to travel abroad. Exchange ratesof

haul to short haul,” said Vishal Sinha, COO, TUI-

Navaratri and goes up-to Diwali, wherein most In-

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

TRADE

dians prefer short haul vacations around South-

Indian travelers do not seem too worried of de-

bound business in summer this year. “Despite

east Asia or Middle East, thus it is least likely to

valuation of rupee. Indians have a remarkable

prophesies of doom and gloom, our Summer

impact travel. Given the fact that there are still 5-

way of adapting to limitations and challenges;

2015 numbers were indeed robust with growth

6 weeks before the onset of the festive season,

from repeated hikes in airfares, fuel surcharges

upward 27% for Europe and FIT segment saw

we can hope for rupee to recover in the mean-

to movement in the rupee, says Jatinder Paul

highs of over 32%,” said Singh. TCI’s forward

time,” said Ahluwalia. According to a recent Expedia Holiday Activity Report, if the dollar got expensive, Indian travelers wouldn’t cancel their bookings completely. Instead they would adopt different measures to keep within their holiday budget like- 63% would cut down on shopping, 38% would look at shifting to a more affordable destination, 32% would avoid places of interest that are ticketed, 32% would downgrade hotel star category while 25% would reduce vacation days. According to Jatinder Paul Singh, Senior Vice President & Head - Sales & Distribution Leisure Travel (Outbound), Thomas Cook (India) Ltd, the rupee movement is not a new phenomenon, and with travel now a must-do in the Indian calendar,

bookings for winter 2015 are looking very strong-

to get a share of the increasing pie of Indian out-

Singh, adding, anticipated stabilization of the

comes have been rising very fast. Airline capacity

consumers will merely reassess their choice of destination, not their decision to travel. “For the

upwards of 25%,” said Singh.

• Strengthening of USD to have little impact on the Indian outbound travelers. • Indians will continue to travel, albeit with a shift to short haul destinations. • Experts are of the opinion that travelers should do early bookings to avoid higher cost of travel • If the dollar becomes expensive, Indian travelers wouldn’t cancel their bookings completely, says a recent report.

India’s share in the international travel market is increasing fast, and the country will soon emerge as one of the largest outbound travel markets in the word. That is reason the national tourism boards of various countries are increasing their presence and promotional efforts in India bound travel. Sharing his outlook for Indian outbound travel, Sinha said that India is expected to emerge as one of the key sources of outbound traffic in the coming years. There are many positive factors influencing Indian demand for outbound travel, according to Sinha. “The national economy has been strong and middle-class disposable in-

upcoming festive-winter season, short haul and

rupee, with certain sources even indicating the

has risen sharply. India's large Diaspora and

value destinations will be the order of the day- and

potential of an upswing, is certainly good news for

growing openness to the outside world has also

clearly we’re seeing encouraging uptake,” Singh

Indian consumers. Singh said that Thomas Cook

stimulated foreign travel, especially among the

added. “Despite prophesies of doom and gloom,

India recommends travellers to plan holidays

younger generations,” said Sinha, adding, “It is

our Summer 2015 numbers were indeed robust

early, giving them an opportunity to conduct their

nevertheless difficult to generalize about the In-

with growth upward 27% for Europe and FIT seg-

own research well in advance, in terms of different

dian travel market, as individual destinations tend

ment saw highs of over 32%,” said Singh. TCI’s

pricing and package options available; also helps

to cater for different segments.”

forward bookings for winter 2015 are looking very

them benefit from attractive early bird offers or

Gone are the days when Indian consumers

strong- upwards of 25%. Thomas Cook (India)

group discounts, variety of accommodation op-

used to view travel as luxury. Now travel in India

had a good outbound business in the summer this

tions as also availability etc.

and across the world is increasingly viewed as a

year.

The impressive growth in outbound Indian trav-

necessity that must be met. “Indian consumers

Irrespective of strengthening dollar, there has

ellers has made India one of the largest outbound

have increasingly started viewing travel as a ne-

been no stopping the Indian travelers, says Singh,

travel markets globally- WTTC’s Travel & Tourism

cessity, often opting for 2-3 short breaks along

adding, “Our trend data indicates that even the

Economic Impact 2014 highlights that the total ex-

with a long leisurely vacation per year. The Indian

most price-sensitive will continue to travel, albeit

penditure on outbound travel in India was INR

consumer is evolving rapidly- increasingly confi-

with a shift to short haul on the radar over and

750 bn in 2013, INR 835bn in 2014 (estimated)

dent in a cosmopolitan environment and clearly

above traditional favorites.” For instance, while

and INR 1,605bn in 2024 (forecast).

hungry for travel experiences,” said Jatinder Paul

Europe has always been an attractive and aspi-

Thomas Cook India has an impressive growth

Singh, adding that Media exposure and marcom

rational holiday destination, the last few years has

of over 33% for short holidays to eternal short

courtesy tour operators and tourism boards has

seen a strong Euro playing spoilsport for the

haul favorites like Dubai, Abu Dhabi, Hong Kong,

created an undeniable allure by showcasing ex-

‘value seeker’ Indian consumer. This summer,

Thailand, Singapore and Malaysia. Island breaks

otic locales and engaging experiences. “With the

the fluctuating Euro created a unique trend- an

too are seeing strong uptake - Maldives, Fiji, Sri

opportunity of India’s multitude of public holidays

uptake for emerging “value” destinations in East

Lanka, and Seychelles. “For today’s corporate

(bank, festival and more!), the Indian consumer is

Eu- rope like, the Czech Republic, Hungary, Croa-

workaholic, weekend breaks offer a welcome re-

getting increasingly savvy in converting long/ex-

tia, equally our traditional favorites France, Ger-

lief to refresh-recharge, and at Thomas Cook

tended weekends into quick holiday getaways, re-

many, Austria; also Spain-Portugal and Turkey.

India, weekend holidays and short breaks are

sulting in a boom in the short holiday trend,”

Our Product Teams have witnessed an uptake of

strategic focus area given the strong potential,”

added Singh.

33% versus 2014, for such destinations.

said Singh. Thomas Cook (India) had a good out-

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

NEWS

Ashwani Lohani takes over as CMD of Air India

hani has had long association with the Indian Railways. He worked as the Divisional Railway Manager at Delhi. Then he became the Chief Mechanical Engineer of the Northern Railways in July 2012 in Delhi. In 2013, Lohani was appointed as the Chief

Ashwani Lohani has been appointed the new Chairman & Managing Director (CMD) of Air India, the national carrier of India.

Administrative Officer of the Indian Railway Organization for Alternate Fuels. Lohani efforts helped the New Delhi Railway Station get the National Tourism Award.

Lohani took over from Rohit Nandan as new

Ashwani Lohani

Air India chief. A 1980-batch officer of Indian

Lohani is a qualified Mechanical Engineer and a fellow of the Chartered Institute of Logistics &

Railway Service, Lohani will be the CMD of Air

into a profit- making hotel in 2002-3. In his pre-

Transport. During his distinguished career, Lo-

India for three years. Prior to his new post, Lo-

vious stint as MD of MPSTDC in 2004--09, he

hani has been awarded on various occasions for

hani was Commissioner, Tourism in government

successfully spearheaded MP Tourism’s promo-

his remarkable achievements and innovative ini-

of Madhya Pradesh, and Managing Director at

tional campaign “Hindustan Ka Dil Dekho” in

tiatives. He has been the founder member of the

Madhya Pradesh State Tourism Development

2006, and positioned MP as a key tourist desti-

Indian Steam Railway Society.

Corporation (MPSTDC).

nation in India.

Lohani has a long and successful experience

In April 1996, the Ministry of Railways

Lohani’s efforts brought many accolades for

awarded him with its National Award for Out-

of running PSUs. He has worked as CMD of

MP Tourism. The state received four National

standing performance. The Week magazine fea-

India Tourism Development Corporation and MD

Tourism Awards in 2008, including the award for

tured him as “Man of the Week” in its 21st July

of Madhya Pradesh State Tourism Development

the ‘Best tourism performing state in the coun-

2002 issue. Ashwani Lohani has made into the

Corporation (MPSTDC). As CMD of ITDC, he

try’.

Limca Book of Records in 2007 for holding four

turned around loss-making Delhi's Ashoka Hotel

Being an officer of Indian Railway Service, Lo-

different engineering degrees.

by TNH DESK

Dev Karvat recognized ‘Outstanding Young Person of India’ Dev Karvat, MD -TrawellTag Cover-More has been honoured with Outstanding Young Person of India Award at Junior Chamber International (JCI) Centenary Celebrations. TrawellTag Cover-More’s Managing Director,

Haznedar, President of Junior Chamber Interna-

Dev Karvat was honored with the Outstanding

tional (JCI)presented the prestigious award to

Young Person of India (OYP) award under the

Mr Dev Karvat, Managing Director, TrawellTag

category ‘Business Accomplishment’ by the Jun-

Cover-More. On this occasion, Mr Karvat ex-

ior Chamber International (JCI) committee India,

pressed, “I am humbled and thankful to Junior

held at Hyderabad International Convention

Chamber International committee, India for be-

Centre (HICC), Hyderabad on 31st August

stowing me with this honour. Being chosen as

2015.

the ‘Outstanding Young Person of India’ under

The coveted award was conferred by distin-

‘Business Accomplishment’ category indeed

guished panel of judges from various eminent

proves that travel ancillary services is gaining its

fields, whoreviewed all the nominees and se-

due prominence in India. I am glad; I could be

lected Mr Dev Karvat for his dynamic vision, un-

one of the contributors to it and theindustry I

ship, training and image building. JCI Centenary

conventional approach and enthusiasm, for cre-

serve -Indian travel industry. This title gives me

Celebrations is a one-of-its-kind movement in

ating a sustainable positive change in the field

an added responsibility to grow each day and

recognizing and applauding true leaders for their

of travel ancillary services.

deliver nothing less than best. ”

spirit, commitment and contributing substantial

Mr Jc G. Subramanian, National President of

Junior Chamber International (JCI) celebrated

Junior Chamber International (JCI) andMr Ismail

100 years of accomplishment in global leader-

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

changes for the society. by T NH DESK

MICE

Madhya Pradesh: An emerging MICE destination Mukesh Ambani at Global Investor Summit last year at BCC Indore

v B SHAYAN MALLICK Y

Ten years ago 33 per cent of the budget went to service the debt in in-

Speaking at the recently concluded 31st Annual IATO Convention

terest payment. Today this figure is 7 per cent. MP has recorded the high-

in Indore last month and a few months ago as well at Madhya

est agricultural growth in the country in the last

Pradesh’s largest ever tourism road show in Delhi, the state Chief

four years (Between 2011-2014 @ 18%, 19%,

Minister, Shivraj Singh Chauhan, said that his state is developing a

23% and 21%). State’s tax revenue has recorded

habit of being at the number one position in the country in areas

a growth of 18 per cent year-on-year in the last

like economic growth and farm production and wants to achieve a

five years. Per capita income that was `14,000 in

similar feat in tourism as well. Just before the CM spoke, Commis-

2003 has grown to `56,000 now.

sioner of MP Tourism and Managing Director of Madhya Tourism

Today MP has a strong emerging economy

State Tourism Development Corporation (MPSTDC), Ashwini Lohani,

with robust financial fundamentals- a population

in his presentation at the Delhi road show identified MICE as a sub-

of 77 million, one of the highest economic growth rates in the country,

sector that lies “at the core of tourism.”

two cities- Bhopal and Indore, with more than two million population and

Satish K Sharma

another two cities- Gwalior and Jabalpur, with Strong MICE fundamentals

more than one million population.

Today Madhya Pradesh is experiencing a silent revolution. Ten years

A power surplus state today, MP boasts of a

ago the growth rate of India was 9.5 per cent as against MP’s 5.3 per

massive 155,000 kms of road network, 18 entry

cent. In 2014, while India grew at a rate of 4.7 per cent, MP’s growth rate

points into the state, 425 trains transiting and con-

was 10.2 per cent, GSDP growth of over two and half times, six-fold in-

necting the central Indian state with virtually every

crease in capital expenditure, consistent revenue surplus budget, all of

nook of the country, 31 weekly flights, including

this achieved in the last 10 years says State’s Chief Secretary Anthony

14 from Bhopal and 12 from Indore as well as

De Sa.

flights from Gwalior, Khajuraho and Jabalpur.

Mansi Sadhu

Growing MICE Infrastructure From a ‘bimaru’ (sick) state a few years ago, MP has emerged into one of the most progressive state in the country attracting billions in investment in industrial, agricultural and infrastructure projects. And therefore, as such business events, congresses, conventions, association meetings, conferences and incentive tour are increasingly looking at Madhya Pradesh amidst its growing profile of being an attractive market place. ICPB (India Convention Promotion Bureau) has identified MP as “fast emerging as a preferred MICE destination” in India because of its modern TGB Palace Indore

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

MICE facilities and improving infrastructure to hold events, among others. The state has witnessed a spurt in the development of large-scale meeting place in past few years in Indore, state’s business capital. Bhopal is expected to also follow suit. MP currently has about 8000 hotel rooms in the state

Ramendra Pratap Singh

Strong player in MICE market

Suppliers’ worry MP is not in the same league as Goa, Yogendra Verma

Kerala and Rajasthan,

and is looking at doubling this number in the next five

Heading sales and marketing of

nevertheless, there is demand of MP for

years. According to Lohani 38 of 72 hotel properties of

one of Indore’s landmark hotel prop-

meetings and conferences and it is growing.

MPSTDC have been upgraded enabling them to host

erties with large meeting space, 214-

We have operated about 30 odd conference

small to medium size conferences. Capital Bhopal is

key Radisson Blu Indore’s Executive

groups in the last six years to MP.

looking at ramping up its meetings infrastructure and

Assistant

Ramendra

Indore, Bhopal, Jabalpur and Gwalior are

can host conferences of upto 400 people at Palash and

Pratap Singh says that the recently

all well placed to handle meeting and con-

upto 500 at ITC’s WelcomHeritage managed iconic

concluded Global Investor Summit

ferences. Even leisure destinations like Kha-

Manager,

Noor-Us-Sabah. But that’s the maximum for Bhopal at

and several national and international

juraho are suitably placed to handle small to

the moment and therefore MP Tourism is looking at de-

level medical conferences have es-

medium size meetings and conferences.

veloping at least three state-of-the-art exclusive conven-

tablished Indore and MP as a strong

Panchmarhi and Orccha make for great

tion centres in the capital.

player in the MICE market.

destinations for small meetings and incen-

Amongst its various cities, MP’s financial capital In-

With 30,000 Sq ft of meeting

tives tours.

dore, with its state-of-the-art Brilliant Convention Centre

space, state of the art meeting facili-

However, limited hotel infrastructure and

(BCC), has emerged the most sought-after destination

ties, 200 rooms & suites and great

connectivity to far-flung areas are issues.

for large-scale events like congresses, global summits,

F&B capabilities to roll out regional as

Destinations like Bandavgarh and Panch-

association meetings and convention. BCC with its mas-

well as global cuisine and hallmark

marhi despite being very attractive for small sized conference and incentive tours suffer

sive 100,000 square feet of flexible meeting space that

‘Yes I Can!’ service we have posi-

can seat upto 5,000 people, large pre-function and lawn

tioned our self well in MICE segment,

because of limited hotel supply as well as

areas and multiple meeting rooms has been hailed the

he says.

connectivity problem.

‘largest meeting and exhibition place in the whole of central India.’ BCC is also home to a 108 room hotel.

Also MPSTDC has significant hotel infrastructure all over the state and we are often

The convention centre has hosted from the President and the Prime Minister of India to top

required to use them. Quite curiously, in

leaders and global businesses heads from scores of countries. According to the information

such a situation we sometimes see our-

shared by BCC’s Asst. Vice President – Events & Operations, Satish K Sharma, the venue has

selves pitted against the corporation. This is

already attracted several prestigious events to Indore including prestigious medical conferences

not fair. There needs to be a mechanism that safeguards business interests of suppliers like us. As told by Yogendra Verma, B2B Hospitality & Conference Management Services.

Brilliant Convention Centre, Indore

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

MICE

Indore best suited for large-scale events, Bhopal will follow suit Madhya Pradesh has unlimited opportunity to grow tourism in the state and MICE tourism will be at the core of the growth that we envisage for the state. We already have two convention centres in Indore. Now we require convention centres in Bhopal, Gwalior and Jabalpur. Bhopal

Ashwani Lohani

is well equipped to host small to medium size conferences of upto 400 people. We are working on a blueprint for three convention centres in Bhopal, a 500, 1000 and 2000 capacity each. We expect things to move further within the next one year MPSTDC (Madhya Pradesh State Tourism Development Corpo- ration) has also taken conscious steps in this direction and has developed conference facilities at as many as 38 of its 72 hotel properties for conferences of up to a size of 400 pax. Although Indore is best suited for large-scale events like congresses, association meetings, and conventions, destinations such as Panchmarhi, Maheshwar, Orccha, Khajuraho, Jabalpur, Gwalior as well as many of the wildlife destinations like Bandavgarh and Pench among others are fully geared for small-sized conferences and incentives tours. In order to attract investment in the development of new convention centres in the state, the government is offering capital subsidy that can go upto 10 crores. MP Tourism is also coming up with land parcels which will be offered on long term lease to parties interested in building convention centres and hotel, he informed.

As told to Shayan Mallick

Radison

like PEDICON, AMASICON, OPATHALOGY, GLACOMAFEST, 21st IANCON. It also hosted the Global Investor Meet 2015 organised by Madhya Pradesh Government. Gujarat based hospitality major The Grand Bhagwati’s (TGB) has added another meeting venue to Indore’s growing profile in this area. According to TGB’s Mansi Sadhu, TGB Palace, Indore, is till date the company’s most ambitious project with massive meetings and conferencing facility which also good for large banquettes and grand weddings. Its two halls can seat 1200 and 1500 people at a time and outdoor area can host 2500 people at a time. It will also have 115-key luxury hotel property that is expected to open door soon. TGB Palace, Indore was also the venue of 31st Annual IATO Convention last month. MP @ incentives MP is incentives’ haven. Blessed with abundant natural beauty and a rich history and heritage, MP is home to three World Heritage Sites, nine National Parks and 25 sanctuaries. The state offers a wide range of destinations for incentives tour, from hill station of Panchmarhi and Orccha to wild lives’ of Kanha, Pench and Bandavgarh to forts and temples at Gwalior, Burhanpur and Khajuraho. In conclusion Madhya Pradesh has definitely begun to scratch at the surface in realising the immense potential of Business tourism, popularly or broadly known in India as MICE tourism. However in the absence of a strong local or national body as well as the lack of knowledge resource in this area can squarely jeopardise this opportunity. Tourism is one sector that is now being overwhelmingly recognised as a private sector driven area and therefore it would be novel for the private sector in the state, particularly those in Indore, to join hands and take the lead in boosting states profile as a MICE destination.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

MICE

MP: Finding a MICE foothold With as many as four properties including the iconic Noor-Us-Sabah, location of movies like Rajneeti, Satyagrah, Arakshan and Chakravyuh, WelcomHeritage boasts of one of the strongest presence in the state of Madhya Pradesh. Sunil Sikka, Head of Marketing and Business Development, WelcomHeritage, shares his view on the stateâ&#x20AC;&#x2122;s growing profile as a MICE destination.

Sunil Sikka

BY SHAYAN

MALLICK

How do you view MP as a destination

natural beauty and good air and rail connectiv-

respectively with all facilities and these two ho-

for meetings and incentives?

ity. The highways have also improved a lot as

tels are positioned to offer MICE solutions to

Madhya Pradesh is emerging as a destination

earlier the roads of Madhya Pradesh were no

the travellers.

for meetings and incentives. The State is strate-

less than a nightmare. All these factors play an

gically located in terms of connectivity as it has

important role to promote a destination for do-

good air, train and road connectivity with pres-

mestic and international event organizers. In

ence of leading hospitality chains, WelcomHer-

recent years, Madhya Pradesh has been suc-

ous properties MICE related USPs in brief.

What are your key offerings in this area? Please also mention your vari-

itage being one of them. Madhya Pradesh is

cessfully promoted as a part of Incredible India

WelcomHeritage has four properties in Madhya

also rich in natural and cultural heritage with

marketing campaign which has contributed a

Pradesh from all three categories namely Leg-

large number of sanctuaries, several national

lot for the tourism. Also, leading hotel chains

end, Heritage and Nature Resorts. WH Noor-

parks and three UNESCO World Heritage

are marking their presence in Madhya Pradesh

Us-Sabah Palace, Bhopal, A Legend Hotel;

Sites. Therefore, while conducting meetings

with MICE facilities which attracts big multina-

WH Golf View, Pachmarhi, A Heritage Hotel;

and conference at key locations like Bhopal, In-

tionals to conduct their meetings and confer-

WH Jukaso Salvan Resort, Bandhavgarh and

dore, Gwalior and Jabalpur, a range of off-site

ences at this destination.

WH Jungle Home, Pench are Nature Resorts.

incentive packages can also be arranged. In

In the last few years, the state has also seen

my view, Pachmarhi and Bandhavgarh should

a rise in number of bollywood films being shot

Conference and Banquet facilities. It has con-

be the best places for small conferences. At

here because of the beautiful destinations like

ference halls catering to the needs of different

present Madhya Pradesh has many hotel

Khajuraho, Jabalpur, Gwalior and Indore.

segments â&#x20AC;&#x201C; Emperor, a pillar-less hall that ac-

chains that have efficient MICE offerings which will definitely take a hike in the coming years.

WH Noor-Us-Sabah Palace has a USP of

commodates up to 450 people, Viceroy Hall for

How are your hotels positioned to

150 people, Diwan-e-Khas for 50 people,

cater to this segment of travellers?

Baithak for 40 people and Sadat for 35 people.

Highlight any event or development

WelcomHeritage has presence in four cities of

Similarly, loaded with modern conference

that you think is changing MP's pro-

Madhya Pradesh namely Bhopal, Pachmarhi,

equipments WH Jungle Home, Pench has a

file as a destination for the domestic and in-

Bandhavgarh & Pench and all these destina-

conference hall with a capacity of 300 people.

ternational event organizers?

tions offer conference and banquet facilities to

WH Noor-Us-Sabah Palace, Bhopal is also

Madhya Pradesh is called the heart of India be-

cater to the needs of travellers looking for MICE

an appropriate destination for film shooting. Fa-

cause of its location in the centre of the country

options. WelcomHeritage Jungle Home, Pench

mous bollywood movies like Rajneeti, Satya-

with the presence of many hotel chains, sanc-

and WelcomHeritage Noor-Us-Sabah Palace,

grah, Arakshan and Chakravyuh were shot at

tuaries, national parks, world heritage sites,

Bhopal offer a capacity of 300 and 450 people

the property.

WH Noor-Us-Sabah Palace, Bhopal

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

AVIATION

Turkish Airlines ensures the absolute customer satisfaction by delivering personalized experiences to its global travelers. The flag carrier has yet added a recent component to its enhanced strategy by increasing the number of foreign languages offered in its ground handling services for its transit passengers. Turkish Airlines, the Best European Airline as per Skytrax survey of 2015 for the fifth year in a row, continues to implement significant invest-

Special fair offer from THAI Airways

ments designed to bring the passenger experience to a new level. Its successful ground operations partner, TGS (Turkish Ground Services), is now providing services in 6 languages in order to meet the de-

From now until 30th September Thai Airways International offers spe-

mands of its foreign passengers who do not speak English.

cial fare from Delhi, Mumbai, Chennai, Bangaluru, Kolkata and Hyder-

by T NH DESK

abad to Auckland, New Zealand. Fare starts at `69,827. Tourism New Zealand has entered into partnership with Thai Airways to drive high-value travel out of the Indian market. The campaign will run till September 2015 with travel validity until March 2016. Thai Airways International is the flag carrier of Thailand and flies to 76 destinations in 35 countries using a fleet of 100 aircrafts. Currently THAI is operating 55 flights from 8 cities in India including seasonal flights and carry approximately 1million passengers and 45000 tons of cargo in a year. For more details log on to: www.thaiairways.co.in

by TNH DESK

Air India puts Mysore City on Air Map Mysore City called a Palace City of India was put on the air map of India with the introduction of six days a week flight from Bengaluru to Mysore by the National Carrier, Air India, a Star Alliance member.

Vistara establishes its ‘Aviation Security Training Institute’ Inaugurated at Vistara’s headquarters in Gurgaon.

At a colorful function held at Bengaluru Airport, the inaugural flight was flagged off by Shri

Vistara has announced the establishment of its

R.V.Deshpande - Hon’ble Minister for Heavy

‘Aviation Security Training Institute (ASTI)’ which

Industries and Tourism and Shri Sreenivas

has been duly approved by Bureau of Civil Aviation

Prasad, - Hon’ble Minister for Revenue, Gov-

Security, Ministry of Civil Aviation, Government of

ernment of Karnataka. The check-in counters

India, New Delhi. The training institute was inau-

at Bengaluru Airport wore a festive look with

gurated today at 5 pm by Mr. B B Dash, Acting Commissioner, Bureau of Civil Aviation Security

floral decor and Shri R.V. Deshpande - Hon’ble Minister for Heavy Industries and Tourism, Shri

biggest city of State (Mysore was the previ-

(BCAS) and Mr. G Asok Kumar, Joint Secretary,

Sreenivas Prasad - Hon’ble Minister for Rev-

ous capital city of the State of Karnataka).

MoCA in the presence of Mr. Phee Teik Yeoh, CEO,

enue, Shri G.T.Devegowda - MLA, Shri Pilla

Mysore is a good tourist destination with

Vistara and entire Vistara Management.

Munishamappa - MLA accompanied by Chief

Palaces - Brindavan Garden, Butterfly Park

Vistara has been authorized by DGCA to con-

Secretary, Shri Kaushik Mukherjee, Shri

and a number of places of worship. It is also

duct aviation security training for its security staff,

Pradeep Singh Kharola - IAS and Smt. Vandita

the Gateway City for the adventure tourists

cockpit and cabin crew or personnel of all stake-

Sharma - IAS lit the lamp. The Minister ex-

who undertake river rafting at Dubare in Coorg

holders covering security areas at airports. This in-

pressed their happiness over the introduction

or the natural lovers who would like to visit Ele-

stitute is also authorised and equipped to provide

of the flight which connects the

phant Camp, also the Coffee Estates in Coorg.

training to other airlines for the security require-

capital City of Karnataka with the second

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

by T NH DESK

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ANALYSIS

Hotel Industry cautiously optimistic of the impact of GST The hotel Industry is hopeful that implementation of Goods & Servies Taxes (GST) will impact it positively, but there is concern about the possible high rate of GST for the industry. The industry is awaiting clarity on the GST rate. The actual impact of GST on the hotel industry will depend on the GST rate applicable to the industry.

v B PREM KUMAR Y

The much awaited Goods & Services (GST) Bill

session of the Parliament, which was marred by

and tourism industry. “The GST is supposed to re-

could not be passed in the recently concluded

constant disruption by opposition parties. This has

place both service tax and luxury tax as hotels

made the implementation of GST from April 2016

are presently suffering from multiplicity of taxa-

very difficult, as the government has planned. But

tion. Though the passing of the GST Bill is a step

as there is near unanimity among political parties

in the right direction but if it is at a high percentage

on its efficacy, sooner or later GST is going to be

of what we are facing today, it is not going to have

a reality. If the government misses its target to roll

any positive impact on the industry. We expect the

out GST from April 2016, then it can be imple-

government to understand that tourism is a glob-

mented from April 2017.

ally competitive business,” said Bakaya.

India’s Travel and Hospitality industry has been

He said that all the industries will benefit from

demanding rationalization of taxes for long time.

GST provided it is clear of bureaucratic bottle-

The industry hopes the GST will address some

necks.

of their tax-related concerns. The industry hopes

The implementation of GST may also improve

that implementation of GST will rationalize and

India’s competitiveness as tourist destination.

simplify tax regime. Travel and tourism industry

Currently, the taxes are high and we have not

believes that GST, once implemented, will bring

been able to attract tourists unlike our neighbour-

much-sought after relief to the industry, who are

ing countries, where the tax burden on tourists is

caught in cobweb of multiple taxation.

Ajay Bakaya Executive Director, Sarovar Hotels

“

“The real quantum of the tax that would be levied remains unclear and is expected to be in a range of 17 to 27 % across various goods and services, and for the hospitality sector. This is rather high and the sector which is already struggling on account of high and complex tax structures and immensely high cost of capital will only be more burdened if the GST rate is above the expected range.”

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

low, said Bakaya, adding that GST regime will

“While the GST Bill has been long in the waiting

definitely make doing business easier and reduce

and has been labeled as an important milestone

paper work for hotels, but taxes should be capped

in the reforms required by the country, the details

at 10%. “When the tax rate is high, it will nega-

of its implementation are still sketchy,” said Ajay

tively impact the revenue for hotels.”

Bakaya, Executive Director, Sarovar Hotels. The

According to Urmil Khurana, Regional Director,

real quantum of the tax that would be levied re-

Finance, South Asia, Starwood Hotels & Resorts

mains unclear and is expected to be in a range of

India said that the hotel industry is highly taxed

17 to 27 per cent across various goods and serv-

and grapples with multiplicity of taxes. “Making the

ices, and for the hospitality sector, said Bakaya,

tax regime rational and reasonable has been on

“This is rather high and the sector which is al-

the wish-list of the industry for some time now.

ready struggling on account of high and complex

GST is a positive step in that direction as it will re-

tax structures and immensely high cost of capital,

place all the other taxes like Service Tax, VAT, Ex-

will only be more burdened if the GST impact is

cise, Octroi and other State Levies. However, we

within the expected range above.”

need to see the fine print first. There has been a

Bakaya strongly feels that the government

delay in the roll-out and no one is sure what the

should keep GST levels for the hospitality industry

tax rate will be,” said Khurana. “We hope once the

between 8 & 10 % and exempt foreign travellers

tax is applied, it has taken into account the con-

from GST or allow refund on the same.

cerns of our industry and kept it low, that is 10-

As regards impact of GST on hotel/hospitality

15%. The government has taken other steps to

industry, and tourism sector at large, Bakaya said

boost tourism and hospitality sector such as ease

that GST will help in reducing multiple taxations

of visas and improved infrastructure. A low GST,

which will give a significant boost to the hospitality

in my opinion, will be another step in this direc-

ANALYSIS GST lower, ideally around 10%- 15%. Countries like Malaysia have recently introduced a 6% GST and that has had a positive impact. However the expected quantum of GST is likely to be between 17-27%, which is high and may have a negative impact, at least in the short term. We will know once we read through the fine print.” said Khurana. “At present every state in India has different level of taxes for hotel industry. Once the GST will come into force, it will bring uniformity in taxation across states, and eliminate multiple taxes. This will definitely bring great relief for travel and hospitality industry,” said Gaur expressing hope that GST rate applicable to the hotel industry in the country will be in line with the industry’s expectation and not more than what are prevalent in the

Urmil Khurana Regional Director, Finance, South Asia, Starwood Hotels & Resorts India

“

“We need to see the fine print first. There has been a delay in the roll-out and no one is sure what the tax rate will be. We hope once the tax is applied, it has taken into account the concerns of our industry and kept it low, that is 10-15%.”

tion.”

Gaurav Gaur General Manager – Operations Finance, Leela Palaces, Hotels & Resorts

“

“We are still awaiting the clarity on GST rate. As of now GST rate are not clear. We will have to see what will be effective rate of GST to make an assessment of the overall impact of the implementation of GST on the hotel industry. GST rate for the hotel industry should be kept low as it is in many countries.”

South East Asian countries and China. One of the main objectives is to increase ease of doing business in addition to reducing taxes. According to Gaur, the implementation of GST will definitely increase the ease of doing business in the hotel industry because currently multiple taxes involve a lot of paper works, and will improve competitiveness of India as a tourist destination, helping it compete with its neighbouring and nearby countries. Low level of tax will cut cost, which will ultimately be passed on to customers. The GST Bill is a constitutional amendment bill, which, onces passed by the Parliament, needs to be passed by at least half of total State legisla-

Welcoming the initiatives to implement GST,

tive assemblies before it gets president’s ap-

Gaurav Gaur, General Manager – Operations Fi-

proval, and comes into force. The bill provides for

nance, The Leela Palaces, Hotels & Resorts said

pressed concerns over the plan to keep liquor and

a GST Council, which will be a joint body of the

that the implementation of GST will definitely go

electricity outside the purview of the GST, as two

states and the Union. The GST Council will de-

a long way in addressing some of long-standing

are the major expenditure components for the

cide GST rates once it is constituted. GST will be

concerns of the hotel industry. However, he

hotel industry. If these two items are kept out of

levied on purchase of goods and services by con-

added, “We are still awaiting the clarity on GST

the preview of GST, the hotel industry will not gain

sumers. GST rates will be uniform across the

rate applicable to hotel industry. As of now we are

much from the implementation of GST.

country. The GST will subsume multiple indirect

not sure what will be GST rate. We will have to

Khurana said that as far as impact of GST on

taxes such as excise, service tax, Central VAT,

see what will be effective rate of GST to make an

hotel/hospitality industry and tourism sector is

state VAT, entry tax, octroi and other state-level

assessment of the overall impact of the imple-

concerned, “The actual impact will depend on the

taxes into a single tax for goods and services. The

mentation of GST on the hotel industry. ” As is ap-

quantum of the tax, once it is implemented. The

GST will make India a single market as far as tax-

plicable in many countries, the rate of GST for the

delay in the roll-out is not a good sign and we

ation is concerned and will remove many tax re-

hotel industry in India should also be kept low.

hope the roadmap is clear soon. It will help create

lated barriers.

GST rates for hotel industry in countries like In-

a common market and reduce the cascading ef-

Once GST comes into force, the price of prod-

donesia, Sri Lank, Indonesia, Malaysia, China,

fect of tax on the cost of goods and services. The

ucts is expected to fall, which will increase the de-

and Thailand are as low as 7 %, making these

implementation of GST would remove multiple

mand of products that will spur economic growth

countries cost effective and popular tourist desti-

taxation ((service tax, VAT, Excise, Octroi & State

in the country. GST will also improve the ease of

nations. Gaur hopes that services provided by

levies) and bring in ease of doing business. At

doing business and reduce cost of the local prod-

the hotel industry will not be treated as luxury

present hotel taxes are in the range of 20% in

ucts and services, making it more competitive in

items in the new indirect tax regime. He ex-

India. The industry demand has been to cap the

the domestic and international markets.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

TRADE

31st IATO Convention successfully concludes in Indore

years. He talked about the growth the state has made in the sectors like road infrastructure, electricity generation and agriculture. He talked about the state potential in the tourism sector, and

Indian Tour Operators Association of India (IATO) held it 31st Convention in Indore, population-wise the largest city of Madhya Pradesh and also the commercial capital of the state. The convention is expected to further boost tourism in the state, which is already on upswing.

mote tourism. He said that his state has every-

v B PREM KUMAR

we have wildlife tourism, we have eco tourism.”

(Independent Charge) Dr. Mahesh Sharma,

listed steps taken by the state government to prothing to be a number one tourism state in the country. “We have heritage and spiritual tourism;

This year theme of the IATO Convention was

Tourism Minister of MP, Surendra Patwa , Ash-

Talking about the wildlife potential in tourism

‘Tourism: We will change the Indian Economy’,

wani Lohani, then Commissioner-cum- MD of MP

sector of the state, the CM highlighted the fact

and the convention discussed ideas and ways as

Tourism, who has now been appointed CMD of

that number of tigers in Panna Tiger Reserve has

to how Tourism can change the Indian Economy

Air India, and office bearers of IATO among many

gone upto 32 from 0.

and contribute handsomely in the economic de-

other dignitaries and delegates.

velopment of the country. The inaugural session of the convention saw

Welcoming delegates in the commercial capital

He asserted that he aims to make MP as number one Indian state in tourism sector.

of the state, Shivraj Singh Chauhan, Chief Min-

The three-day annual convention of the IATO

presence of Chief Minister Shivraj Singh

ister of Madhya Pradesh (MP), dwelled upon the

was held from 20th August to 23th August, 2015

Chauhan, Union Minister for Tourism & Culture

economic growth the state has made in recent

at the newly launched hotel, The Grand Bhag-

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

TRADE

wati, Indore, which has state-of the-art convention facilities. Speaking at the inaugural session, Dr Mahesh Sharma, Union Minister of State for Culture and

Dr Sharma advised media to play a construc-

which replaced manual tourist visa on arrival.

tive and responsible role in promotion of tourism,

Goyal said that e-Tourist visa should be made

and do not exaggerate small untoward incidents

valid for multipoint entry, which is currently valid

to make them big issues.

for single point entry. Goyal also asked govern-

Tourism (Independent Charge) who is also the

During the inaugural session, Ashwani Lohani

ment to extend the validity of e-visa to 60-day pe-

Minister of State for Civil Aviation, informed the

gave a presentation on the tourism potential of

riod. He also requested the home ministry to

delegates of the convention that MoT has ad-

MP and steps taken by the state government to

allow foreign nationals to apply for e-Tourist Visa

vised the Union Finance Ministry to accord the

promote tourism.

6 months prior to his travel.

‘Infrastructure’ status to the tourism sector. He

Many productive and interactive Business se-

Valedictory session was addressed by An-

applauded MP CM for his vision and efforts to de-

cessions were held during three days of the con-

thony J C Desa, Chief Secretary, Government of

velop the state.

vention, discussing issues and challenges faced

Madhya Pradesh among others. Along the con-

by Indian tourism industry and inbound tour op-

vention, an exhibition was also held.

The minister said that we have every kind of tourism products such as Himalayas, spiritualism, heritage, wildlife, beaches etc. “We are a

erators. On the occasion, while making a slews of rec-

365 days destination. We just need to promote

ommendation, Subhash Goyal, President, IATO,

our tourism products.” He also touched upon the

flagged many issues related to e-Tourist visa

issues of cleanness and security in the tourism

(ETV) originally launched as visa-on arrival en-

sector.

abled by electronic travel authorization (ETA),

• Issues related to e-Tourist Visa were discussed • 31st IATO Convention discussed taxation issues • Around 1,200 delegates attended 31st IATO convention

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

TRADE

Anand, Singh, re-elected as FAITH Chairman and Vice Chairman v B SHAYAN MALLICK Y

With the IATO (Indian Association of Tour Operators) President Subhash Goyal finally relenting in the larger interest of the industry, FAITH (Federation of Associations in Indian Travel &

Nakul Anand Chairman, FAITH

Sarabjit Singh Vice Chairman, FAITH

Hospitality) finally remained a united house as the Board of Directors elected its Office Bearers

However FHRAI (Federation of Hotels &

“FAITH will continue to function as strategic

for the term of 2015-2017 unopposed and unan-

Restaurants Association of India) Past President

policy think tank for tourism and hospitality in-

imously in what it calls a ‘remarkable show of

S M Shervani and ATOAI (Adventure Tour Oper-

dustry. There is so much more to do. We will ap-

unity in diversity.’

ators Association of India) Akshay Kumar will be

proach areas that have not been approached

ITC’s Executive Director and Past President

the two new faces in FAITH taking upon the re-

before either by the Government or the private

HAI (Hotels association of India), Nakul Anand

sponsibility of Honorary Secretary and Treasurer

sector in order to unleash the immense tourism

and ITTA (Indian Tourist Transporters Associa-

respectively. They have replaced Subhash

potential for the country,” commented Singh on

tion) Chairman Sarabjit Singh have been re-

Verma and Sunil Kumar.

FAITH’s new team’s mandate, adding further

elected in their respective positions of Chairman and Vice Chairman.

The new term starts from October 1, 2015 and

that there is “no time to sit on the laurels.”

will end on September 30, 2017.

FICCI Golf Tourism Summit on October 26-27 20 international buyers from the Scandinavia, the UK and Japan, among others, to come.

v B SHAYAN MALLICK Y

half day would be ITC Grand Bharat on the out-

India Golf Tourism Association (IGTA) Presi-

skirts of Gurgaon in the Delhi NCR. The venue

dent Rajan Sehgal recently informed that the

is home to a 27-hole Jack Nicklaus designed sig-

second edition of FICCI Golf Tourism Summit will

nature Golf course and therefore makes for the

be organised on October 26-27, 2015. The event

perfect venue and setting for the Golf Summit.”

was earlier scheduled for September but has

Sehgal also informed that IGTA will host about

been pushed to October because of a busy Sep-

20 leading Golf tour operators and three inter-

tember that will keep the industry busy with at

national Golf writers from some of the important

least three prestigious events including PATA

source markets including from the Scandinavian

Travel Mart, FHRAI Annual Convention and TAAI

countries, the UK and Japan among others.

Election.

Rajan Sehgal India Golf Tourism Association (IGTA) President

The event will also include one and half day of

According to Sehgal, the first summit was or-

B2B meetings. ITC Grand Bharat will host the

ganised at FICCI’s New Delhi headquarter but

dinner. Besides, there will be three rounds of

The FICCI Golf Tourism Summit is organised

this time around it has been decided to do the

Golf that will be played in three different Golf

by the Federation of Indian Chambers of Com-

over the following two days.

summit where it belongs after the inaugural func-

Courses, including at ITC Classic Golf Course at

merce and Industry (FICCI) and India Golf

tion concludes at FICCI on 26th morning. “The

ITC Grand Bharat on 27th and at DLF Golf

Tourism Association (IGTA) and is supported by

venue of the summit for the remaining one and

Course as well as Jaypee Greens Golf Course

Ministry of Tourism, Government of India.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

AVIATION

Tourism New Zealand and Auckland Airport announce joint venture campaign with Thai Airways The new airline campaign aims to reinforce Thai Airways as one of the preferred carriers to New Zealand Tourism New Zealand and Auckland Air-

from India to New Zealand. Tourism New

regular focus on Student & VFR Traffic.Our earlier two promotions with them have shown very positive results and we are confident that our focus through our network to New Zealand especially with our Daylight convenient connections and special promotional fares for Aug-Sep will support our initiative.”

port have announced a new joint venture

Zealand and Thai Airways see India as a

“We are excited about this joint venture

partnership with Thai Airways with the aimof

dynamic and growing key market. Through

with Thai Airways and Tourism New Zealand,

driving high-value travel out of the India

this partnership we aim to ensure a holiday

which will help to increase the number of In-

market. The campaign runs from August -

inNew Zealand is more accessible for In-

dian travellers visiting New Zealand onholi-

September 2015 with travel validity until-

dian visitors.”

day.India is a key market for New Zealand

The partnership between Tourism New

with holiday arrivals estimated to be worth at

The previous joint venture agreement be-

Zealand and Auckland Airport aims to de-

least $50 million per year to our economy,”

tween these parties contributed to 30%

liver 50,000 total Indian arrivals to New

says Norris Carter, Auckland Airport’s Gen-

year-on-year growth to New Zealand

Zealand by 2017 from the cities of Delhi,

eral Manager Aeronautical Commercial.

through two consumer campaigns. The ma-

Mumbai, Bengaluru, Chennai, Kolkata and

“New Zealand has unique tourism products

jority of bookings resulting from these cam-

Hyderabad. This collaborationtargets inde-

on offer throughout the year and this cam-

paignscame from Delhi, Chennai and

pendent professionals with a special promo-

paign will particularly help to promote travel

Kolkata.

tional farefortravel to New Zealand.

to New Zealand from spring through to au-

March 2016.

Speaking about the partnership, Steven

Korakot Chatasingha, General Manager-

tumn. This is important to further stimulate

Dixon, Regional Manager – South and

India for Thai Airways further adds, “We are

growth from the Indian market, in particular

South East Asia, Tourism New Zealand

happy to once again join hands with

during the shoulder seasons.”

said, “The year ending June 2016 is key for

Tourism New Zealand and Auckland Airport

us as we enter thethird year of our market-

to promote New Zealand. Our main focus is

NewZealand’s visitor arrivals from India were

ing strategy in India. Over the past two

to increase more visitors to Auckland espe-

42,672, an increase of 25.9%on the previous

years, we have introduced campaigns and

cially from the niche segment of Honey-

year. Of these, 20,128were holiday arrivals,

activities to drive high-value visitor arrivals

mooners and Leisure travellers besides our

a +24.1%increase on the previous year.

Tigerair’s special inaugural fare for Lucknow- Singapore flights Passengers can avail special return fares at INR 11,999 inclusive of taxes. Tigerair, leading Singapore-based budget carrier announced its special fares starting from INR 11,999 inclusive of taxes as an inaugural fare on its new nonstop flights from Singapore to Lucknow beginning 3rd December 2015. Operating three days a week, on Tuesday,

"We're offering an unbeatable travel deal between Lucknow and Singapore, combining a great price with convenient departure and arrival times, our award-winning in-flight service” Yik Chuan Director, Sales and Marketing, Tigerair Singapore

Thursday and Sunday through Singapore, Tigerair’s new flight is the only scheduled nonstop

For

the

year

ending

June

2015,

might previously not have been experiencing direct connectivity to Singapore from Lucknow and nearby cities. We look forward to providing this important link between Lucknow and Singapore as well as connections to the many Southeast Asian countries we fly to.” "We are confident we will be able to meet and exceed the expectations of our passengers in Lucknow with Tigerair’s brand of quality service," added Yik Chuan. Tigerair currently operates a total of 41 weekly flights to Singapore from five Indian destinations.

or nearest travel agent.

The airline also connects to Bali, Bangkok, Hong

service between Singapore and Lucknow. To cel-

"We're offering an unbeatable travel deal be-

Kong, Jakarta, Kuala Lumpur, Manila, Perth,

ebrate the launch of this new route, Tigerair offers

tween Lucknow and Singapore, combining a

Taipei via Singapore, the gateway to amazing

special introductory fares of INR 11,999* round-

great price with convenient departure and arrival

destinations in Asia Pacific and Connect to Syd-

trip, available for purchase from 1st September

times, our award-winning in-flight service”, said

ney, Gold Coast and 11 more destinations with 50

2015 to 13th September 2015, for travel between

Teh Yik Chuan – Director – Sales and Marketing,

weekly flights via Singapore in collaboration with

3rd December 2015 to 31st March 2016. Pas-

Tigerair Singapore. “We’re opening up this mar-

Scoot.

sengers can book the tickets on www.tigerair.com

ket to a whole new segment of travellers who

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

GOVERNMENT

Govt to include Chhattisgarh’s Tribal Circuit in the Swadesh Darshan Scheme Government will include Tribal Circuit of Chhattisgarh in the Swadesh Darshan Scheme for promotion of tourism and culture. The Minister of State for Culture (Independent Charge), Tourism (Independent Charge), Dr Mahesh Sharma held a meeting with the Minister of Tourism and Culture of Chhattisgarh, Dayal Das Baghel in New Delhi recently. The meeting was a follow up meeting for inclusion of tourist circuits

The Centre to sanction Rs 84.34 Crore for the project on Sambhar Lake Area of Rajasthan under the Desert Circuit : Dr Mahesh Sharma Rs 60 crore being given to Rajasthan for the Integrated development of Pushkar-Ajmer under the PRASAD scheme: Dr Mahesh Sharma

from Chhattisgarh into the Swadesh Darshan Scheme of the Union Ministry of Tourism.

Rajasthan’s CM Vasundhara Raje met Tourism Minister Dr. Mahesh

Baghel requested Dr Mahesh Sharma to include the important tourist

Sharma in New Delhi recently to discuss the possibilities of promoting

route of Jashour - Sanna – Tatapani – Mainpat – Chaiturgarh – Kurdar –

culture and tourism in the state of Rajasthan. Vasundhra Raje placed

Kabir Chabutra - Sarodha Dadar - Kanker – Kondagaon – Jagdalpur – Chi-

before the Minister several specific demands of the state with respect

trakote – Dantewada circuit under the Tribal Circuit of Swadesh Darshan

to promoting tourist destinations/circuits, conservation of historical mon-

Scheme. Shri Baghel also urged Dr Sharma to make Rajmergarh - Kabir

uments and providing connectivity to places of tourist interest.

Chabutra - Achanakmer Tiger Reserve - Kurdar – Sirpur – Kodar Dam –

Appreciating the tourism potential of the state of Rajasthan, Dr Ma-

Gangrel Dam – Kanger Valley National Park as part of the Eco Circuit of

hesh Sharma said that the state can contribute much more to overall

Swadesh Darshan.

tourism in the country and the Centre is keen to extend all possible help

Dr. Mahesh Sharma assured that the Ministry will assist development of

to this favourite destination of tourists both home and abroad.

the Tribal Circuit of Chhatisgarh under the Swadesh Darshan Scheme. As

Dr Mahesh Sharma disclosed that the Tourism Ministry will very soon

regards the Eco-Circuit, he assured that the Government will consider the

sanction funds to the state for the Project on Sambhar Lake area under

proposal.

the Desert Circuit of the Swadesh Darshan scheme.

by T NH DESK

Tourist Visa on arrival grew by 772.3% in July 2015 over July 2014 USA accounts for One Third of TVoAs in July 2015. E-Tourist Visa facility is currently available for

by TNH DESK

FTAs register a growth of 11.3 % in July 2015 over July 2014 U.S. accounts for the highest share of FTAs in July 2015. Ministry of Tourism compiles monthly estimates of Foreign Tourist Arrivals (FTAs) on the basis of Nationality-wise, Port-wise data received from Bureau of Immigration (BOI) and Foreign Exchange Earnings (FEEs) from tourism on the basis of data available from Reserve Bank of India. The following are the important highlights regarding FTAs and FEEs from tourism during the month of July 2015.

citizens of 77 countries (including 3 countries

FTAs

for which the facility was extended on 31st July

• FTAs during the Month of July 2015 were 6.33 lakh as compared to FTAs of 5.69 lakh during the month of July 2014 and 5.06 lakh in July 2013. There has been a growth of 11.3% in July

2015) arriving at 9 Airports in India. The following are the important highlights of

2015 over July 2014. • FTAs during the period January-July2015 were 44.78 lakh as compared to FTAs of 42.75

e-Tourist Visa during July, 2015: (i) During the month of July, 2015 a total of 21,476 tourist arrived on e-Tourist Visa as compared to 2,462 during the month of July, 2014

lakh during the period January- July 2014. FTAs during January-July 2015 registered a growth of 4.8% over the period January-July2014. • The Percentage share of Foreign Tourist Arrivals (FTAs) in India during July2015 among the top 15 source countries was highest from USA (16.51%)followed by Bangladesh (16.44%), UK

registering a growth of 772.3%. (ii) During January-July, 2015 a total of

(12.29%), France (3.43%), Sri Lanka (3.36%), Malaysia (3.32%), Canada (2.75%), Germany

1,47,690 tourist arrived on e-Tourist Visa as

(2.45%), China (2.33%), Japan (2.25%), Australia (2.21%), Nepal (2.16%), Singapore (1.71%),

compared to 14,415 during January-July, 2014

Oman (1.57%) and Saudi Arabia (1.55%) . These top 15 countries account for 74.33% of total

registering a growth of 924.6% .

FTAs during July2015.

by T NH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

by TNH DESK

GOVERNMENT

Kochi becomes India’s first city to be member of Beijing-based WTCF Kochi has become becoming the first Indian city to be granted membership of Beijing-headquartered World Tourism Cities Federation (WTCF) Council. Kerala’s Tourism Department has accepted the invitation to join its league of leading tourism cities across the world. Kochi Mayor Tony Chammany handed over the membership acceptance document to Chinese Ambassador to India Mr. Le Yucheng at

Speaking on the occasion, Yucheng said

try to Kerala’s tourism sector, particularly for

a function held at Kochi yesterday in the pres-

the two regions need to explore the possibili-

construction of an entertainment city and an

ence of Kerala Chief Minister Oommen

ties for partnerships in culture, sports and

oceanarium. He also urged the government to

Chandy, Chief Secretary Jiji Thomson, Kerala

tourism as there are many striking similarities

convene a meeting of tour operators of both

Tourism Secretary G Kamala Vardhana Rao

between the cultures of China and Kerala, es-

the countries while agreeing to support Ker-

and Tourism Director P I Sheik Pareeth.

pecially the cuisine, martial arts and snake and

ala’s efforts to increase inflow of Chinese

dragon boat races.

tourists to the state. He also responded posi-

State Principal Secretary for IT and Industries P H Kurian and former Secretary T Balakrishnan also attended the function.

The Chinese ambassador also expressed interest in bringing investments from his coun-

MoT to give `600 Crore for Tourism Development in Bihar Jain, Ramayana and Mahatma Gandhi Circuits among those to be developed; Rs 50 Crore allocated for Patna Sahib. As a part of the package of `1.25 lakh Crore announced by Hon’ble

tively to Kerala’s request to facilitate chartered flights from China to Kerala.

by T NH DESK

MoT spent `24.99 crore to promote tourism in foreign countries

Prime Minister on 18th August, 2015 for Bihar, Ministry of Tourism pledges Rs 600 Crore for various tourism development activities in the State of Bihar

Rs 166.35 was spent in 2014-15 by MoT on promotional activities in foreign countries.

Keeping in view the vast tourism potential of the State of Bihar, the Ministry of Tourism decides to consider seven tourism circuits, namely,

The Ministry of Tourism conducts promotional and marketing activ-

Vaishali and Bodhgaya development along with other places in Buddhist

ities including advertising to promote tourism products and destina-

Circuit including Vikramshila (Rs 200 Crore); Sultanganj to Deoghar proj-

tions in major international markets overseas. The expenditure on this

ect (Rs 50 Crore); Patna Sahib (Rs 50 Crore); Mahatma Gandhi Circuit

account is incurred from the budget allocated under the Re- struc-

(Rs 50 Crore); Ramayana Circuit (Rs 100 Crore); Jain Circuit including

tured Scheme of Overseas Promotion & Marketing Development As-

Champapuri & Pawapuri (Rs 50 Crore); Circuit for Mandar Hills and Ang

sistance (OPMD). The details of the expenditure incurred during the

Kshetra (Rs 50 Crore).

last three years and the current year under OPMD head is as below:

Their development would be carried out through appropriate circuits/cities identified by the Ministry of Tourism under plan schemes of Swadesh Darshan and PRASAD. In addition to above, based on the findings of the study conducted by the Ministry to assess the potential of Indian Institute of Tourism & Travel Management (IITTM) Chapter in Bihar, Ministry of Tourism announces in-principle approval of a Centre of IITTM in Bihar with budgetary provision of Rs 50 Crore. by T NH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

HOSPITALITY

A blend of heritage and tradition Greenery, architecture and royal heritage with a strong local flavour are the highlights of Arya Niwas. Arya Niwas, the heritage hotel group based in Jaipur promises to offer value-for money service, pleasant environment and home-styled food all at reasonable rates. In this hyper-connected age, heritage properties are in high demand in Rajasthan and a large number of hospitality players have emerged in the field. It is quite difficult to provide a bouquet of quality services at a reasonable price. According to Tarun Bansal, General Manager, Arya Niwas, “Our strategies to attract travellers have been to offer great value service and to provide contemporary, updated service with a traditional feel and ambience. We do offer complete transparency in pricing and our prices are fixed and reasonable. We have a range of services under one roof including travel and ticketing facilities for our guests.” The group has four hotels in Jaipur of which

Our hotel group is into offering innovative travel solutions like walking and cycling tours in tourist heavy-places like Jaipur, Udaipur and Jodhpur to make the vacation into a pleasurable experience. Tarun Bansal, General Manager, Arya Niwas

Offerings of Arya Niwas: •Value-for-money offers. •Transparency in pricing. •Large garden, open space, architecture and heritage with local flavour. •Home-styled food. •Walking and cycling tours in Jaipur, Udaipur and Jodhpur.

the flagship hotel- Arya Niwas is going through expansion phase and will soon be equipped with

places like Jaipur, Udaipur and Jodhpur to make

have a target to keep up with our occupancy

40 more rooms, swimming pool, gym, spa and

the vacation into a pleasurable experience.”

level and increase it by 5 per cent. The hospitality

conference room facilities. Bansal informed, “We

The group’s Om Niwas Suite hotel is its latest

business in Jaipur has become highly competi-

have taken up the expansion programme in the

venture that also forms the premier all suite hotel

tive and the flow of global tourists from the Eu-

current year that will transform our hotel into a

in Rajasthan. Bansal added, “We have around

ropean countries has dropped as compared to the last decade.”

200 room property with allied services. Our hotel

50 per cent domestic and another 50 per cent

group is into offering innovative travel solutions

global tourists into our hotel. Our annual occu-

like walking and cycling tours in tourist heavy-

pancy is 75 per cent in all our four properties. We

by T NH DESK

Indiva Marketing appointed to drive media initiatives for InterContinental Chennai Mahabalipuram Resort Indiva Marketing has been appointed as the

The luxury resort will offer world-class accom-

media representative for InterContinental Chen-

modation coupled with unparalleled service and

When the resort opens later this year, Inter-

nai Mahabalipuram Resort. Indiva Marketing will

amenities such as three gourmet dining outlets,

Continental Chennai Mahabalipuram Resort will

be responsible for all print and online communi-

a specialty restaurant and a bar. The location is

join InterContinental Mumbai Marine Drive to be

cations and media relations across India to drive

second to none with its close proximity to the

the second hotel under the company’s luxury

visibility to InterContinental Chennai Maha-

business district of Chennai and tourist attrac-

brand in India.

balipuram Resort.

tions such as the UNESCO world heritage site

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

at Mahabalipuram.

by TNH DESK

HOSPITALITY royal charm. Since it is away from the city hub, it offers travellers to unwind themselves from the high-pressure lifestyle. We have a wide range of facilities for MICE travellers like presence of four outdoor banquet gardens with a seating capacity of 1,500. We also have a conference room built on theatre style that can accommodate 150

Classy comfort with an antique touch Udaipur’s The Royal Retreat takes royal comfort a step further with a picturesque view of the Aravalli Hills.

guests. We do have a wet bar for hosting pool parties.” The hotel currently has a steady flow of global travellers during peak season hailing mostly from France, Germany and Italy. Periwal informed, “With the tourist market gaining momentum, we are hopeful to receive more number of

A boutique hotel in the heartland of Rajasthan offering royal comfort at competitive rates. You

property in the outskirts of Udaipur boasts of a

travellers in the current period. We are all set to

huge wealth of antiques and handicraft items.

go for expansion of our hotel into a 100-room

read that right. For those high on wanderlust and

According to Dushyant Periwal, Chief Execu-

property by November, this year. We intend to

with a passion for royal comfort, the Royal Re-

tive Officer, The Royal Retreat, “It all started with

come up with a large indoor banquet hall and

treat Resort & Spa in Udaipur is a far better op-

our profound love for antique stuff. All our rooms

renovate our spa.”

tion. Set up on a museum theme, the 64 -room

are large and one-of-a-kind evoking a sense of

Trident Hotels introduces Trident Mini! An exclusive transfer service in a 2015 Mini Cooper D Countryman, available at Trident Hotels in Mumbai, Gurgaon, Hyderabad and Chennai.

Trident Hotels, part of the ‘five-star’ Trident brand from The Oberoi Group announces the launch of a new transfer service – Trident Mini at Trident hotels in Gurgaon, Nariman Point, Mumbai, BandraKurla, Mumbai, Chennai, and Hyderabad. The hotel chain added a total of six newly launched, 2015 Mini Cooper D Countryman to introduce this exclusive experience for its guests. A special service offered with the hotels’ compliments for resident guests, Trident Mini provides drop offs to all prominent offices and areas adjoining the hotel, within a 5 kilometre radius. While in Gurgaon, guests can zip around DLF Cybercity, DLF Cyber Hub, Udyog Vihar, Leisure Valley and the malls on MG Road; Trident, Hyderabad offers guests the luxury to travel across HITEC city. Trident Hotels in Mumbai provide an opportunity to explore areas like Bandra-Kurla Complex, Nariman Point and Colaba in style. The unique service even provides airport drop off in Chennai. The service is offered on a first-come-first-served basis. All the guest needs to do is walk-up to the concierge and check for availability at that moment. The association between Trident Hotels and Mini Cooper is a perfect match of traits that both the brands emanate – contemporary and stylish. Trident Hotels strives to set new standards in hospitality while consistently exceeding expectations of its discerning guests. Known for its commitment towards excellence,

by TNH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

TECHNOLOGY

Founding Team member of Travelguru.com launches new company, Repu Fact

MakeMyTrip launches train-booking app in 5 vernacular languages

An Analytics Company, RepuFact will cater to the US$ 5.2 billion hospitality industry in its first phase.

MakeMyTrip.com added another pioneering feature to its innovation roster with the launch of train-booking app that supports search and booking in 6 languages.

Deepak Mavinkurve, Founding member of the Travelguru team, one of India’s pioneers in the hotels and holidays booking website funded by

The company has launched India’s first vernacular rail booking app

Sequoia and eventually bought by Yatra, recently launched RepuFact –

in five languages (besides English) -Hindi, Tamil, Telugu, Malyalam and

an analytics company, initially for the hospitality industry. The other

Gujarati. MakeMyTrip is the only OTA in India to offer this service.This

founders of the company are Vinay Chalke and Ashish Mishra who to-

follows its vernacularization efforts that began last year withIndia’sfirst

gether come with 40 years of collective experience in both hospitality as

flight-booking service in Hindi on mobile. The flight-booking service will

well as technology space with strong domain experience in the hotel in-

also be extended to other vernacular languages such as Gujarati, Tel-

dustry. The Company’s flagship and first product is the RepuFact platform,

ugu, Tamil and Malayalam this year.

an analytics tool to enhance guest experience through sourcing content

Commenting on the launch Anshuman Bapna, Chief Product Officer,

generated reviews, across different online feedback channels. These in-

MakeMyTrip.com said, “We are committed to using Technology to make

novative solutions are customized for the hotel industry that focuses on

the travel-purchase experience more convenient and delightful for trav-

growing the latter’s revenues, reduce costs and improve performance. Speaking during the launch, Deepak Mavinkurve, Founder & CEO, Re-

ellers. Customized content, in language of preference, is the next-step towards creating customer-delight through Technology. Continuing with

puFact, said, “We at RepuFact provide products tailor-made to gainfully

our mobile-first approach, we have introduced these features on the

benefit our customers – standalone hotel operators and large hotel chains

mobile app to reach out to a large majority of travelers for whom mobile

which on a whole as an industry contributes to 2.2 percent of India’s GDP

now the preferred device to search, plan and book travel. Additionally,

by helping improve guest experience in identified areas, leading to in-

we have introduced features that provide more value and benefit to cus-

crease in occupancy rates and revenues”.

tomers, such as return-booking facility which is currently not available on any mobile-app.”

57% Indian book activities in advance to avoid wasting time According to Expedia Holiday Activity Report 2015, 57% Indian book activities in advance to avoid wasting time by standing, long queues for tickets to theme parks and museums. 44% Indians prefer to travel off season to avoid rush. “Holiday activities are picking up amongst Indian travellers. This is evident from the fact that almost half of them decide the activities and then plan their destination this year. The traveller evolution is happening at a faster pace now that they have access vast amounts of information available at review sites, OTAs and meta search portals. They have much more clarity than 5 years back and play a critical role in travel planning.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

ixigo acquires Rutogo ixigo set to enter inter-city cabs aggregation with Rutogo acquisition ixigo, India’s leading mobile travel search marketplace has announced that it has completed the acquisition of Square Hoot Hikes Pvt Ltd, the parent company of Rutogo, an inter-city cabs aggregator, for an undisclosed amount. As part of the deal, the Rutogo team will be joining ixigo to scale its fast-growing cabs app by building a marketplace for inter-city taxi owners and vendors. Aloke Bajpai, Co-Founder & CEO, ixigo said - “Rutogo’s team is passionate about the tourist taxis segment and they had made considerable progress in building a marketplace with nearly 100 taxi vendors across India within a few months of operation.”

HOSPITALITY

Fortune Park Hotels announces Fortune Park, Ahmedabad Fortune Park Hotels Ltd. further expanded its bouquet of hotels with the opening of the brand’s 48th hotel, ‘Fortune Park, Ahmedabad’. With this, the brand now operates 2 hotels in the city and 1 in the adjoining city of Gandhinagar. Fortune Park, Ahmedabad is a contemporary

tels segment.”

business hotel with an excellent location; near

Fortune Park, Ahmedabad features 77 well-

Ellis Bridge, close to the Sarkhej-Gandhinagar

appointed guest rooms, including 36 Standard

Highway (S.G. Road) which houses some of the

Rooms, 38 Fortune Club Rooms and 3 Suites.

leading corporates and educational institutes.

All the rooms come with a contemporary ambi-

The hotel offers excellent connectivity to the air-

ence complete with modern amenities to com-

port, and the commercial and retail hub of the

plement the taste of the new age traveler.

city. With its wide range of guest facilities and

Amenities include 24 hour room service, Satel-

amenities, comfortable accommodation, delec-

lite LCD TV, Hi-speed Wi-Fi internet connectivity,

table cuisine and efficient service, the hotel is

Working desk, Direct dial STD/ ISD, Electronic

the preferred destination for business and

safe, Mini bar, Tea/ coffee maker, Iron and iron-

leisure travelers.

ing board on request, Hair dryer and Daily news-

Commenting on the launch, Suresh Kumar,

paper.

Managing Director, Fortune Park Hotels Ltd.,

The other offerings at the hotel include a multi-

said, “We are extremely happy to announce our

cuisine restaurant offering all day dining, a gym-

specific needs. ‘My Fortune’, the latest addition

48th property, Fortune Park, Ahmedabad that

nasium and business centre facilities. The hotel

to the Fortune brand portfolio, is positioned at

will offer an excellent range of guest services

also offers various options for meeting and ban-

high end of pyramid, with the second hotel under

and facilities. Fortune, member ITC’s hotel

quet requirements for up to 200 guests.

the brand now open in Bengaluru.

group, is known for providing contemporary ac-

Fortune Park Hotels Ltd is a wholly-owned

Fortune Park Hotels Ltd. brand philosophy is

commodation and great value for business and

subsidiary of ITC Ltd. and is India's fastest grow-

driven by its objective to provide contemporary

leisure travellers. Now among the largest and

ing chain of first class, full service business ho-

accommodation that makes ‘Good Business

fastest growing in the country, the chain caters

tels, with 72 signed alliances and 5561 rooms,

Sense’ to business and leisure travellers through

to a wide spectrum of travellers, through its var-

across 54 cities in the country.

its wide range of accommodation in pertinent

ious sub-brands. With the launch of this hotel,

The ‘Fortune Hotels’ brand is further sub-cat-

Fortune Hotels has further strengthened its po-

egorised as; Fortune Select, Fortune Park, For-

sition as a leading player in the first class ho-

tune Inn and Fortune Resort-each catering to

destinations, with emphasis on efficient service and great value. by TNH DESK

Lords Hotels & Resorts marks a new beginning Opens Lords Inn in Jodhpur to cater to domestic and foreign tourists Jodhpur in Rajasthan, of late has become one

Value Hotels” in this property too,a guest can avail

of the most popular destination of the country both

all the luxuries associated with star hotels at mid

from the domestic and foreign tourist arrival point

hotel prices. The hotel

has well furnished 50

of view. Lords Hotels & Resorts, a premier mid

rooms which are endowed with all the modern fa-

market hotel chain, already had marked its pres-

cilities like Hi speed wifi, Safe lockers,connecting

ence in Rajasthan in the form of properties Lords

intercom .

Plaza and Jagrati Lords Inn in Jaipur.But Jodhpur

Besides the property has Spa , roof top gym

was the missing link.With the opening of Lords Inn

and swimming pool.In addition the hotel also has

in Jodhpur,that gap has been bridged. Response

Multi cuisine restaurant Blue Coriander which

has been so overwhelming that the group contem-

serves both Indian and International delicacies . It

plates to mark further presence in the zone. Just as the group follows the dictum of “True

follows the concept of GLOCAL - having s global concept with local best practices”.

by TNH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

COVER STORY

Ranthambore NationalPark: natural abode of the majestic tigers Ranthambore National Park is also the site of the historical Ranthambore fort and other archeological ruins, which make it a unique blend of nature, history and wildlife. Located in Rajasthan’s Sawai Madhopur district in the state’s southeastern part, Rantham-

the

bore National Park is one of the biggest and

status

well-known national parks in the Northern India.

of a Na-

The park is located right at the junction of the

tional Park.

Ar- avalli and Vindhya hill range. Surrounded by

If you are inter-

sanctuaries such as the Mansingh Sanctuary

ested in tigers, and

and the Kaila Devi Sanctuary, Ranthambore

have appetite to see the

Na- tional park has an area of about 400 sq km.

majestic predators in its nat-

In terms of area, the park is one of the largest

ural habitat, Ranthambore Na-

tiger reserves in India. The forest inside the

tional Park is the right place. You

park is quite dense, tropical and dry. Rocky ter-

can also see many other wildlife and

rain and lakes are also present in the park. The Park is popular as a major wildlife attrac-

species in their natural habitat. Visitors have high chance to see a tiger in Rantham-

tion among tourists and wildlife lovers, both do-

bore National Park since it has good number of

mestic as well as foreign.

big cats.

Ranthambore national park officially become

Visitors to the park can see here the tigers

a wildlife sanctuary in 1957 and in 1974 it got

hunting for their prey even during the day time.

recognition and protection under ‘Project Tiger’.

They can see tigers roaming around in verdant

F i - nally in 1981, the park was ac- corded

greenery. They can also hear sound of other

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

COVER STORY

There are many ruins of bygone eras scattered all over the jungle, which give it a unique, i s

wonderful and mixed flavour of nature, history

a l s o

and wildlife. Tigers at Ranthambore National

home of a

park have been known to even hunt in full view

variety of other animals,

plants,

birds and species including

of human visitors. These tigers are famous for being seen in the daytime too, due to their lack of fear of human

Owlets, mon-

presence in vehicles. This lack of fear of hu-

keys, leopard, caracal, hyena,

mans is excellent for tourists, as they get to see

jackal, cats, marshes, crocodiles,

the tigers often. The park was also famous for

wild boar, bears, deer and various

being hunting grounds of the former princes

species of birds, trees and plants. The

and Ma- harajas of Jaipur.

other prime attractions inside the park are an-

The park remains open for tourists every year

cient temples and chhatries. Many water bodies

from October to June and closed during the

are located all over the park, making it a perfect

monsoon season from July to October. Novem-

abode for its inhabitants, which do not need

ber and May are the best times to visit the park

w i l d l i fe

to bother for water even during the extremely

for seeing majestic tigers.

species such

hot summer. Apart from being sources of water

Ranthambore National Park varies from ex-

chirpy

and

Climate in The

birds

for wildlife animal, lakes like Padam Talab, Malik

treme cold during the winter season to extreme

animals.

Talab and Raj Bagh inside the park are also

hot during summers. During the summers the

best

homes of aquatic species. The scenic land-

visitors at the Ranthambore National Park are

Ranthambore is

known for its large tiger popu-

scape of the park is quite ab- sorbing and in-

ex- posed to scorching heat. The temperature

lation. Frequent fatal human-tiger

triguing. The scenery varies vividly from one

in the summer rises sometimes as high 46°C

interactions and poaching prompted

place to other inside the park. The steep slopes

while temperature in the winter falls as low as

the government of India to launch Project

of the Vindhyas and sharp and con- ical hills of

4°C.

Tiger in 1973. There were 62 tigers in

the Aravali mark the landscape of the park.

Winter is the best season to explore the rich

Ranthambore National Park according to the

Ranthambore National Park is also renowned

2014 census of tigers. This number was 48 in

for being site of the historic Ranthambhor Fort

The Ranthambore national park is a great

2013 and 25 in 2005. Over the past years, the

built in the 10th century, after which the park

natural and historical legacy of India. It is won-

tiger population in Ranthambore has seen ups

has been named. The historical Ranthambore

der for wildlife and nature lovers. There is need

and downs in its number due to poaching and

Fort is a World Heritage Site recognized by UN-

to protect its biodiversity that is being affected

other reasons. A decade ago the park saw a

ESCO. The Ranthambore Fort is situated on a

by ecological pressures and poaching.

sharp decline in its tiger population with the

hill and provides a panoramic view of the whole

number of tigers falling to 25 in 2005 from 44

park.

flora and fauna present inside the park.

How to reach the park Jaipur Airport is the nearest airport to the

tigers in 1982. However, the tiger count in-

The famous fort and other archeological ruins

ranthambore national park. The airport is 130

creased to 48 (34 adult tigers and 14

will remind you of bygone royal eras. There is a

km away from the park. The nearest railway sta-

clubs) in the Park in 2008 due to

large fort of the bygone years atop a hill in the

tion to reach Ranthambore national park is

sustained efforts by forest of- fi-

park. The 10-century old fort further enhances

Sawai Madhopur, which 11 km away from the

the attractiveness of the park.

park, and well connected with trains.

cials to curb poaching. Surveil- lance

over

the

park was increased to protect tigers from

human

poaching. Although the park is famous for being the natural habitat of the celebrated Indian tigers, and people visit the park mainly to

• Ranthambore National Park is famous for the majestic tigers. • The Park is located in Rajasthan’s Sawai Madhopur District. • The park remains open every year from October to June • The Park is 132 km from Jaipur, 227 km from Agra and 362 km from Delhi. • Jaipur is also the nearest airport to reach the park. • Sawai Madhopur is the nearest railway station to the park.

watch these majestic predators, but it

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

HOSPITALITY

The Belgian Beer Café launched and now open to all! Inaugurated by the Ambassador of the Kingdom of Belgium himself, the evening began with a ribbon cutting

The 28th August 2015, marked the official launch of India’s first Belgian Beer Café.

ceremony by the General Manager,

a part of the evening, for those who wished to ex- periment with all the other brands of beer. A three course, Table d'hôte menu was presented in

band by “The Variety Hour”, added to the

distinctive elements: a wide range of Belgian

the main course for patrons to enjoy. A three

evening with their foot tapping jazz music and

Beers, Belgian dishes, great service, and a

piece biance.

their stylish dressing which complimented well

unique Belgian ambiance.

with the am-

The 130 cover café is located off the main hotel

“We are truly excited to be the pioneers of the Belgian Beer Café concept, our aim is to ensure

Greesh Bindra and His Excellency Mr. Jan

lobby and greets you with the warmth of daylight

that we add to our library of beers as we go along

Luykx. The event was attended by diplomats of

streaming through the glass windows during the

to have a great collection of Belgian Brews at the

the embassy of Czech Republic, Belgium and

day, while the unique lighting in the evening com-

café.!” said Mr. Greesh Bindra General Manager,

Oman and well known names from the Travel

pliments perfectly with the dark wooden finish.

Crowne Plaza Greater Noida and also the Area

Trade In- dustry including Sanjay Datta ( Presi-

The beautiful dark wooden interiors give an old

General Manager, North, IHG.

dent, SKALL) Rajji Rai (President, TAAI), Kabir

world charm to this cosy café. Adorned with rustic

29th August onwards the Belgian Beer Café

Va- sudeva ( Former Executive Director PATAA)

accessories, and scrawls on the walls, these el-

has been open to public. Next time, when you

and many others.

ements truly bring home the Belgian theme. The

have a plan to head out for an evening, try the

Inspired by a typical Belgian Brasserie, the

Belgian Beer Café® ‘Rural Concept’ should

Belgian Beer Café at the Crowne Plaza Greater

café was designed by Creneau International cus-

evoke the same feeling of organic evolution one

Noida!

tomised to the space at Crowne Plaza Greater

finds in its original Belgian versions. This feeling

Chef Jeroen Demuydt, the Belgian Chef, from

Noida. Concept developed in 1998, the Belgian

will provide the warmth and camaraderie which

Brussels had trained the staff to perfect the serv-

Beer Café reflects the atmosphere of a typical

is the qualifying mark of the Belgian Beer Café®

ice and the food of the cafe for three weeks,

Belgian Café of the beginning of the 20th Century

‘Rural Concept’.

teaching them the basics of beer pairing, ingre-

and every decorative element has an authentic

The celebratory drink for the evening was Moet

dients and standards of the cafe. "I've assisted in

Belgian character and unwinds a story to convey

& Chandon followed by the service of beer

the opening of Belgian Beer Cafes all over the

to the viewers. “Joie De Vivre” translating to “The

tasters paired with a unique course of Hoppetiz-

world, its truly fantastic to also be a part of it in

Joy of Living” is the essence of the café.This café

ers. Hoppetizers are great finger foods to pair

India. Good Luck to the team at Crowne Plaza

promotes rural café culture and works around 4

with these foamy brews. Beer tasters were also

Greater Noida!"

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

HOSPITALITY

Swissôtel to enter Indonesian Market; Signs new 170-room resort in Bali Swissôtel Bali scheduled to open in 2017. Swissôtel Hotels & Resorts, a leading brand in the FRHI Hotels &

ham, senior vice president, Asia Pacific, FRHI Hotels & Resorts. “In

Resorts (FRHI) portfolio, announced that it has entered into an agree-

keeping with Swissôtel’s brand promise of promoting quality in life, the

ment with resort developer PT. Bali Ragawisata to manage Swissôtel

resort will offer a very inspiring atmosphere which will be bolstered

Bali, a new 170-room resort scheduled to open in late 2017.

with local attributes authentic to the locale. To be pairing an unbeliev-

Situated on a striking cliff top in Bukit Pandawa, an expansive and upscale master-planned resort development, Swissôtel Bali will enjoy

able resort product with the natural paradise that is Bali is nothing short of magic.”

an enviable location on the island, mere minutes from top attractions

“We are extremely pleased to be partnering with FRHI on this new

favoured by international jet-setters and a short drive from the Ngurah

Swissôtel resort project and look forward to working with them to cre-

Rai (Denpasar) International Airport.

ate a truly world-class property,” said Djie Tjian An, PT. Bali Ragaw-

isata. “Bali is a thriving holiday destination popular with travellers from

experience in high-end hotel development across Indonesia, the re-

all over the world who are looking for the ultimate mix of relaxation,

sort will offer scenic views of the Indian Ocean from stunning gue-

adventure and cultural flair; Swissôtel will deliver against this and

strooms featuring spacious outdoor balconies. Completing the guest

more.”

experience will be a private beach club, four exquisite dining outlets

Located between Java and Lombok, Bali is an island with a popu-

including a spectacular bar, the brand’s signature Pürovel Spa &

lation of 3.9 million. It is one of Asia’s leading vacation hotspots and

Sport, and 400 square metres (4,300 square feet) of indoor meeting

the largest tourist destination in the country, recording more interna-

space with outdoor function areas.

tional arrivals than Jakarta, the capital city of Indonesia. In addition to

“This is an exciting new addition for the Swissôtel brand and a per-

its world-famous beaches, Bali is renowned for its highly developed

fect complement to our company’s growing portfolio of city and resort

arts, including traditional and modern dance, sculpture, painting,

destinations throughout Asia and worldwide,” said Wayne Bucking-

leather, metalworking, and music.

Mahindra Holidays completes increase of stake in Holiday Club Resorts Oy, Finland to 83.20 percent

by TNH DESK

September 2, 2015. Consequent to this transaction, HCR & HCR Manage- ment Oy, Finland became subsidiaries of the Company with immediate effect. HCR is Europe’s leading vacation ownership company, with 30 resorts in Finland, Sweden and Spain.

Mahindra Holidays&Holiday Club Resorts together to become largest Vacation Ownership company based outside USA.

In addition to the above investments, MHRIL will make a fresh investment of 10 million Euros in equity of HCR by the second week of September 2015, thereby subsequently increasing its stake to 86.38 percent.

Mahindra Holidays & Resorts India Limited (MHRIL) announced comple-

In July 2014, MHRIL had first announced a definitive agreement to acquire

tion of the necessary formalities for increasing its stake in Holiday Club Re-

18.8 per cent of HCR shares with a right to increase ownership over two

sorts Oy, Finland (HCR) to 83.20 percent through its overseas subsidiary on

years. This was increased to 23.3 per cent in November 2014.

by TNH DESK

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

INTERNATIONAL

A fascinating island, Taiwan is gifted with exotic landscapes among many things which include rich culture, historical heritage and varied cuisines. v B PREM KUMAR Y

Taiwan is increasingly becoming popular among international tourists and emerging as an attractive destination in the East Asia with its natural beauty, rich culture, world-class infrastructure and warm and hospitable people coupled with the sustained efforts of Taiwan Tourism Bureau to promote the destination. Indians are also getting attracted to Taiwan. Those who visit this island nation always return with fond memories and wonderful experience. I recently visited Taiwan. This was my first visit to Taiwan, and I enjoyed the every moment of my stay in Taiwan. I visited Taiwan as part of a group and I never had a feeling that I was away from home because of hospitality and warmth I received there. Guides, drivers,

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

INTERNATIONAL

hotel staff, everyone was so caring!

by the Pacific Ocean, the Taiwan Strait, and the Luzon Strait.

Taiwan is a lovely destination for people who are keen to connect to

Kenting National Forest Recreation Area is a key highlight of the Kent-

the nature, explore historical heritage, and want to rejuvenate or relax

ing National Park. It offers an excellent scenic setting for a pleasant ex-

or simply indulge in shopping spree. Taiwan has something for every

cursion. The National Kenting Park mainly comprises two key areas:

kind of tourists, whether they are nature-lovers, cultural tourists, adven-

one area has wildlife and other has scenic coasts. The White Lighthouse

ture tourists or wildlife enthusiasts. Natural scenery, mountains covered

tower provides a good venue to get the stunning view of the park. There

with greenery, varied wildlife, sandy beaches, intriguing culture, festivals,

are caves inside the park. This is perfect place to see and observe

archeological heritage, and many more attractions in Taiwan coupled

plants and wildlife.

with warm and hospitable people, will make you fall in love with this country. Taiwan is a beautiful island blessed with enormous amount of natural

Hot Air Balloon has become a popular event in Taiwan and it is held at many places in the country. Apart from the local people, the event also attracts national and international tourists. Recently Hot Air Balloon

diversity. A large part of Taiwan is mountainous with a lot of mountains

Festival known as Taitung international balloon festival was held in Luye

full with lush vegetation dotting its landscapes. The island also has a

Gaotai, Taitung City. Visitors at the event experienced activities such as

large forest cover, which makes it a very ecological destination. It has

Grass Skiing and Hot Air Balloon ride. Taitung International Balloon Fes-

many national parks, forests to explore.

tival is an amazing and colorful event, with many big and colorful hot air

Taiwan is a perfect destination for all kinds of water sports and activ-

balloons flying in the sky. A ride on the hot air balloon at Luye Gaotai

ities. Many sandy beaches and offshore isles offer great settings for

gives you amazing aerial view of the local landscape which includes

water sports and activities. Your visit to Taiwan won't be complete without

mountains, river, valleys, and plains.

a trip to Kenting, which is a very attractive place to visit in Taiwan. Sit-

An interesting and informative place to visit in Taiwan is The National

uated 90 km from Kaohsiung, Kenting has a year-round sunny tropical

Museum of Marine Biology and Aquarium, which is located on the

weather, crystal clear seawater, beautiful sandy beaches along with

southern coast of Taiwan near Kenting in Checheng Township, Pingtung

seaside greenery and green mountains. The beaches here are so

County. The museum opened in 2000 and has variety of marine species

beautiful! Kenting is also famous for seeing marine life. Offshore Kenting

to exhibit. Waters of Taiwan, Coral Kingdom Pavilion and World Waters

is popular among divers and snorkelers for its coral reefs. They can see

Pavilion are three main exhibitions in the marine museum. The Waters

multi-colored tropical fish, cathedral-like coral structures and extraordi-

of Taiwan show a wide range of native marine species from all over Tai-

nary underwater animals. Tourists visiting Kenting can enjoy water ac-

wan.

tivities such as swimming, surfing, water-skiing, parasailing, water-bike

Taiwan has something for every kind of tourists. Nature, wildlife,

riding, various types of boating, snorkeling and diving etc. Kenting also

beaches, culture, festivals, heritage, museums, shopping and off course

has vibrant night market, which is worth visiting. In the night market you

warm and hospitable people of the country, all make it a perfect desti-

can enjoy local street foods and buy stuff of your choice. But do bargain

nation to visit.

for reasonable price.

Taiwan has a wide variety of cuisines including vegetarian foods to

The Kenting National Park is one of the best attractions in Kenting,

choose from, and most of the time you will be served food as per your

which is home to a variety of flora and fauna. The Kenting National Park

choice. My experience from the moment I arrived Taiwan till the day I

is one of the oldest and largest national parks in Taiwan. Its tropical cli-

departed was amazing. The island has unlimited and amazing food op-

mate, scenic mountains, dense forest along with its sandy beaches

tions for tourists.

makes it one of the popular attractions in Taiwan. The park is surrounded

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

INTERNATIONAL

Monaco Tourism targets the New Age and Young Indians Participated at The Lakme Fashion Week Winter/Festive 2015. Monaco Government Tourist Bureau associated with Lakme Fashion Week Winter/Festive 2015. The famous designer Narendra Kumar showcased his collection inspired by charismatic fashion character and style of Monaco. The collection was titled as “Monaco Diaries”

tion was inspired by Audrey Hepburn. Narendra Kumar has done perfect amalgamation of the old-world charm and yet kept it for the new-age Indians. Rajeev Nangia, Director, Monaco Government Tourist Bureau said, "We are targeting the young

by the designer, whose clothing line was about

and new-age Indians who have taste for the

destination wedding and the journey. The collec-

best. The Lakme Fashion Week gave us the perfect platform to showcase the destination

tionas these characteristics reflect in my own

through Narendra Kumar's designs. He has

sensi- bilities interpreted through modern silhou-

blended his collection with the Indian taste but

ettes combined with traditional craftsmanship

has not compromised on elegance, glamour and

and sharp tailoring."

opulence which Monaco is known for. We wanted to showcase Monaco to the discerning

baller, Stephen James walked the ramp. He is

audience who are inclined towards travelling in

soon going to make his debut in Bollywood and

style. The destination weddings have become a

will be sharing the big screen with none other

recent trend among Indians. Monaco has hosted

than the heartthrob of many youngsters, Akshay

few Indian Weddings in the past. And we want to

Kumar.

reach out to the consumers who are looking for newer and luxurious destinations."

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

The Principality of Monaco has been long associated with fashion, glamour and luxurious

The fashion week was witnessed by various

lifestyle. It is synonymous with beautiful people,

people from across the industry and by many

glitz and glamour, casinos and its famous Grand

renowned fashion designers and celebrities.So,

Prix.Monaco is dotted with beautiful architectural

it was a golden opportunity to bring the spotlight

structures making it an inspirational place for

on Monaco through designer collection as the

many writers, designers, architects and fashion-

destination is synonymous with luxury and stu-

istas.

pendous extravagance.

The famous British model and former foot-

It's a place with 30 days of sunshine and thus

Speaking on this occasion, Narendra Kumar

accessible for travel throughout the year. And

said, "Monaco encompasses heritage, luxury

while travelling to Monaco don't forget to pack

and elegance – it's an appropriate collabora-

your best outfits and accessories.

by TNH DESK

INTERNATIONAL

TAT launches new tourist getaways TAT has a slew of lesser-known destinations lined up for travel bugs and special offers for Senior Citizens.

v B SWAATI CHAUDHURY Y

For women travellers

In an effort to unlock the tourism potential of East Africa, the first UNWTO

of wanderlust and in-

East Africa Tourism Development Forum gathered regional tourism leaders

tending to explore Thai-

and stakeholders in Mombasa to identify opportunities to maximize sustain-

land, here’s a piece of

able tourism development through regional collaboration.

exciting news for them.

“Indian visitors are third highest overseas spenders in Thailand,”

The first UNWTO East Africa Tourism Development Forum brought together Tourism Ministers and representatives from East Africa and the Vanilla Islands to explore areas of further regional cooperation.

with a persistent sense

Tourism

Runjuan Tongrut Director, Tourism Authority of Thailand

East African countries commit to advance regional tourism cooperation

Opening the Forum, the Deputy President of the Republic of Kenya,

Authorityo f

William Samoei Ruto, said “Tourism is a critical component of the East

Thailand (TAT) is into

African economy and an important part of our common destiny. Our biggest

promoting solo women

challenge is to work together to improve every aspect of the experience we

travellers of India to plan

offer to our visitors, from their arrival at the airport, their movement within

out their tours to Thai-

and across our countries, the accommodation and facilities that we offer, and

land.

the affordability across all income brackets. We are better, stronger and more

Runjuan Tongrut, Di-

attractive together than individually. This Forum presents an opportunity to

rector, TAT, New Delhi of-

compare notes on our experiences, programmes and aspirations in the de-

fice explained, “We are

velopment of tourism in our region”.

facilitating women travel

“UNWTO maintains great confidence in the East African Community s abil-

groups to design trips for women travellers. We are looking at pan-

ity to position itself as a leading tourism destination, by delivering one com-

India tourist market. The most number of Indian tourists travel to

pelling, highly competitive offering. In this context, I wish to welcome the re-

Thailand from New Delhi, Mumbai and Kolkata. India constitutes the

cent introduction of the East Africa Tourist Visa, which allows travel between

sixth largest source market for Thailand and Indian visitors are third

Kenya, Rwanda and Uganda, boosting regional tourism and creating oppor-

highest overseas spenders in Thailand.” TAT has set its agenda to popularize the seaside town of Hua Hin,

tunities for tourists to explore the diversity of multiple destinations in the region,” said UNWTO Secretary-General, Taleb Rifai.

Kanchanaburi and Ayutthaya for Bengal tourists. Tongrut said, “We want to introduce Ayutthaya as a heritage and cultural destination and Kanchanburi as an eco-tourist hotspot replete with tiger temples. The fascinating destinations of Hua Hin, Kanchanaburi and Ayutthaya can be travelled by car from Bangkok. For Indian travel bugs, we have some new destinations like the beach resort of Koh Chang in the east coast in Trat district of Thailand, Chiang Mai and the beach resort of Rayong, an hour journey from Pattaya.” TAT is all set to come up with free medical check-up packages for the Senior Citizens of India sometime this year. Tongrut added, “The Senior Citizens on their way to Bangkok can go for free medical check-ups. More than 1 million Indian visitors have made it to Thailand last year. We are hopeful to have around 1.5 million Indian tourist footfalls in the existing year and around 20 per cent tourists would be from West Bengal.”

Recent initiatives of TAT: • To facilitate solo women travellers from India. • New destinations like Koh Chang, Chiang Mai and Rayong introduced in the Indian tourist market. • Free medical check-up for Senior Citizens of India in Bangkok.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

DESTINATION

Relive the historic era of India’s freedom struggle

Andaman & Nicobar Islands: Andaman and Nicobar Islands in India are very beautiful, but an unexplored tourist spot in India. It not only has beaches but it also housesa number of historic monuments and museums.

Every year Indians across the globe celebrates 15 August as Independence Day with great fanfare, pride and joy. This hard-earned independence had come with great struggle and sacrifice of our great leaders. Every regions and parts of the country contributed to our national freedom movement. It is important that we as Indians should know the places associated with our freedom struggle. And what can be a better idea other than visiting such historical destinations to know them, so relive the Historic Era of India’s freedom struggle by taking a walk down memory lane by visiting historic destinations across India.

The cellular jail is the most important tourist spot in the Andaman’s. The British constructed the cellular jail to imprisonIndian freedom fighters during India's struggle for independence. PostIndependence, it was declared as a national memorial, and it is now a museum and an art gallery. The saga of the heroic freedom struggle is brought alive in the famous sound and light

On the occasion of Independence Day this

India. A few of the tourist attractions include At-

year, Hotels.com suggested some perfect get-

tari Border and Wagah Border, the international

away destinations to experience first-hand the

borders that divide India from Pakistan, Gob- in-

show, showcased daily inside the jail premise. Delhi:

richness of India’s culture, its heritage and his-

dgarh Fort, the only surviving fort from the times

It is a city that bridges two different worlds. Old

tory.

of Maharaja Ranjit Singh which has had a con-

Delhi, once the capital of Islamic Indiaand New

tinuous historical narrative including events from

Delhiwhich was created by the British Raj. Some

Amritsar:

the struggle for independence and lastly Jallian-

of the major tourist attractions are Azad Hind

Mostly famous for the Golden Temple, Amrit-

wala Bagh, the place where thousands lost their

Gram – built in order to honour Netaji Subhash

sar has some of the most prominent places that reflect the historicpost-Independence era of

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

lives during a peace meet.

Chandra Bose, India Gate - The monument was dedicated to the nation 10 years later by the then

DESTINATION

Viceroy, Lord Irwin and The Parliament House –

places to see include - British Residency Luc-

that houses ministerial offices and also numer-

know, Bara Imambara, Chattar Manzil, Jama

ous committee rooms and an excellent library as

Masjid, Rumi Darwaza, Moti Mahal, Lakshmana

well.

and HussainabadImambara.

Kottayam:

Goa:

Panoramic backwater stretches, lush paddy

The place’s history with reference to the Indian

fields, highlands and extensive rubber planta-

freedom struggle goes back to the era 1812-

tions characterize this beautiful land which at-

1815 when the city was peacefully occupied by

tracts a number of tourists. The majestic

the British army. Goa is one of the top destina-

Vembanad Lake and the stunning backwaters of

tions associated with tourism in our country with

Kumarakom are its prime attractions. Kerala

panoramic views of water, sand and clear blue

Varma Pazhassi Raja from the same origin was

skies. Portuguese style churches, old forts, his-

one of the earliest freedom fighters in India.He

torical buildings, flea markets, are the main at-

is popularly known as Kerala Simham (Lion of

tractions in Goa. For all people interested in

Kerala) on account of his martial exploits.

relishing a bygone era should include Chapora Fort, Fort Aguada, and Secretariat from the

Lucknow:

array of history and culture, Basilica de Bom

It is a beautiful city that still retains its old world

Jesus, Church of Our Lady of the Rosary and

charm. One of the famous Indian movement the

Royal Chapel of St Anthony and the Ancestral

‘Kakori’ conspiracy during the Indian Independ-

Goa museum to their sight-seeing list.

ence Movement against the British Indian Governmenttook place in the same district. Some of

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

INTERNATIONAL

Land of Silk Route allures Indian travel bugs With a view to mark the advent of Buddhism in China through Silk Route, China Tourism has tagged the current period as “2015-Year of Silk Road Tourism.”

v B SWAATI CHAUDHURY Y

The Dragon country and India have a connection dating back to 1st century A.D. Both the countries enjoy age-old cultural and spiritual ties. Both India and China have been close neighbours and share common links in the field of travel and tourism. Both the countries have

Efforts to foster two-way tourism between India and China: •Visit India Year in China in 2015. •Visit China Year in India in 2016. •The current year is Year of Silk Road Tourism.

joined hands to build strategic partnership for peace and prosperity in contemporary times.

would boost two-way tourism and consolidate

Tourism can pave the path to friendship and co-

the bond between citizens of both countries.

operation.

Both India and China will have a host of promo-

In an attempt to bolster the ties and to bring a

tional events. The current year is also designated

surge in tourist flow between the two countries,

as Beautiful China, 2015- Year of Silk Road

China National Tourism has declared “Visit India

Tourism. Buddhism heralded in China through

Year in China in 2015” in Beijing sometime in

Silk Route sometime in 2nd century AD”.

February, this year. Li Qianguo, Director, China

It’s been past a couple of years that China

Li Qianguo Director, China National Tourist Office

“

Buddhism heralded in China through Silk Route sometime in 2nd century AD.

Mumbai, Kolkata and in smaller cities like Pune, Amritsar and Ludhiana. Li Qianguo said, “India

National Tourist Office informed, “The year 2016

Tourism’s Beautiful China campaign is on in full

is an emerging tourist market for China and is

will be themed as Visit China Year in India that

swing in major metros of India like New Delhi,

attracting a plethora of attention these days.

IHG to Launch Holiday Inn Express in Krabi, Thailand The hotel will welcome guests from 2017. IHG

Noppharat Thara beach a few minutes north of

has signed a management agreement with

Ao Nang: famous for its peaceful waters, mag-

U&N Hospitality Company Limited for a 222-

nificent sunset views and quaint local eateries.

room Holiday Inn Express on the popular Ao

Holiday Inn Express Krabi Ao Nang Beach

Nang Beach in Krabi, Thailand. The hotel will

will feature the brand's signature Great Room

mark the entry of Holiday Inn Express, one of

where guests can dine and interact with each

the largest and fastest growing hotel brands in

other during their stay. Providing guests with

the world, into Krabi when it opens in 2017.

everything they need and nothing they don’t, the

Holiday Inn Express Krabi Ao Nang Beach

hotel will offer guests a smart and convenient

Fly to Australia with special fares from Singapore Airlines Tourism Australia and STO partners collaborate on a tactical campaign with Singapore Airlines.

will be a scenic 30-minute drive from Krabi In-

stay which includes: Free and Fast Wi-Fi avail-

ternational Airport, or a two-hour drive for those

able in guest rooms and throughout the hotel so

arriving from Phuket International Airport. De-

they stay connected all day, every day, Free Ex-

Tourism Australia, along with two State and

veloped on a sprawling site along the coastline,

press Start™ Breakfast or a Grab & Go option

Territory Tourism Organizations (STO) part-

guests staying at the hotel will enjoy the close

for a smart start to the day, a comfortable and

ners, have teamed up with Singapore Airlines

proximity to the beach which is a short three-

restful sleep with high quality bedding and a

on a special promotional campaign giving fly-

minute walk away. The new hotel will also be sit-

choice of firm or soft pillows, Self-service busi-

ers a chance to travel to Australia, at all-inclu-

uated near the existing Holiday Inn Resort Krabi

ness centre and laundry room for their everyday

sive, return economy class fares starting from

Ao Nang Beach.

needs and 24-hour access to the fitness centre

Rs 62,000 onwards. This tactical campaign

to indulge in their fitness regime any time.

featuring partners Destination New South

Guests who wish to explore the span of Krabi’s sandy white beaches can venture to

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

by TNH DESK

Wales and South Australian Tourism Commis-

INTERNATIONAL

Call from the land of giant pandas Sichuan has more than giant pandas and Sichuan Tourism Bureau has geared itself well to capture the Indian tourist market.

v B SWAATI CHAUDHURY Y

Yao Jieping, Director, Sichuan Tourism Bureau

Here’s some interesting news for those who just

explained, “We have drawn up an encouraging

love to travel to far-off destinations. Sichuan in the

policy to boost Sichuan tourism like offering in-

hinterland of south-west China and considered as

centives for chartered flights, hosting global

the hometown of giant panda is fast emerging as

tourists to Sichuan by chartered flights to make

a popular tourist destination. For coming-of-age

them visit the destination for three days. There are

travel buffs interested to watch the life of giant

incentives for advertisement of tourism-related

panda and take a peek at the amazing Buddhist,

products of Sichuan. We intend to set up a special

pre-historic sites and murals, Sichuan is the best

Sichuan pavilion at global tourism marts organ-

bet.

ized on large-scale in order to market the tourism

Located in the similar latitude as the pyramids

products of Sichuan.” Jieping was speaking at a

of Egypt, Sichuan boasts of around 4,000 tourist

tourism road show hosted in Kolkata sometime

attractions. The destination is also the second-

on July 31.

Objectives of Sichuan Tourism Bureau: •To provide incentives for chartered flights. •To organize foreign tourists by chartered flight to tour Sichuan for three days. •Incentives for advertisement of tourism products of Sichuan. •To establish special Sichuan pavilion at global tourism fairs. •To host Sichuan Culture Festival and Tourism Internet Business in Cheng du this year.

“

We want to promote Sichuan in the tourism industry of Kolkata and across Indian metros,

largest Tibetan populated region. Cheng du, the

The tourism bureau has set its target to wean

capital of Sichuan has 11 operating airports and

away Indian tourists. Jieping said, “We want to

ranks as one of the four largest airports in China.

promote Sichuan in the tourism industry of

events in Cheng du including Sichuan Culture

Cheng du has the Grand Buddha statue, the

Kolkata and across Indian metros. Kolkata fea-

Festival in September and Tourism Internet Busi-

largest in the world.

tures as a significant market for China and a fair

ness in November this year.”

sion will be advertised across print, television and online mediums. Singapore Airlines along with Silk Air is a leading carrier for travel to Australia via its hub in Singapore from its network of 11 cities across India and a choice of 120 weekly flights on the Singapore – Australia route. It enjoys the distinction of being the most pre-

number of Chinese business tourists visit the city. We would be coming up with two significant

Australian Government selects TT Services for Visa outsourcing services Government of Australia has selected TT Services again to provide visa outsourcing services in the South-Pacific region.

ferred carrier of Indians travelling to Australia

Australia’s Department of Immigration and Bor-

nia, Nauru and Kiribati. Additionally, TTS will be

with a market share of 29%. Bookings availing

der Protection (DIBP) has once again selected TT

opening a new centre in Queenstown, New

this special offer can be made from eleven

Services as its Service Delivery Partner (SDP) to

Zealand. Through this partnership, TT Services will

cities in India, namely Ahmedabad, Ben-

provide visa application services in the South Pa-

provide walk-in, online and telephone-based visa

galuru, Chennai, Coimbatore, Delhi, Hyder-

cific region.

application support to people seeking visas to Aus-

Mumbai,

In accordance with this contract, TT Services will

Thiruvananthapuram and Visakhapatnam to

continue to provide visa application services

the six major Australian cities of Adelaide,

through its Visa Application Centres in ten countries

“TTS has been a proven and committed delivery

Brisbane, Darwin, Melbourne, Perth and Syd-

across the region, including New Zealand, Papua

partner to DIBP in the region," stated Debbie Brock-

ney on Singapore Airlines and Cairns and

New Guinea, Fiji (Suva and Lautoka), Tonga,

bank, Managing Director, TT Services.

Darwin on Silk Air. Nishant Kashikar, Country

Samoa, Vanuatu, Solomon Islands, New Caledo-

abad,

Kochi,

Kolkata,

tralia, as well as application status tracking and a range of added-value services.

by T NH DESK

Manager, India & Gulf, Tourism Australia, said, “Singapore Airlines is one of our key airline partners, and has been impactful in driving Indian tourist arrivals in to Australia. by T NH DESK

Correction

In our July issue 2015 at page no. 41, we carried the image of Kewin bowler, Chief executive, tourism New Zealand, with story titled ‘tourism New Zealand announces Kiwi link 2015’, wherein we captioned his image wrongly. We regret the mistake.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

INTERNATIONAL

BLS to add 10 countries and 50 offices globally by Year-end BLS International Services Ltd aims to achieve high customer satisfaction quotient and continue to create value for clients. BLS, a specialist provider for Outsourcing of

customer) to directly hear from the horse’s

Visa, Passport and Attestation Services to the

mouth on how to improve services; creation of

Client Governments across the world, a spe-

kids corner – a unique concept to keep children

cialist provider for Outsourcing of Visa, Pass-

busy while parents are at ease at our applica-

port and Attestation Services to the Client Gov-

tion centers; new and improved web application

ernments across the world, aims to add 10

module; BLS Newsletter to increase awareness

countries and 50 offices globally by Year-end.

about BLS are some of the initiatives taken by

BLS serves the Diplomatic Missions by man-

Diwakar Aggarwal Director BLS International Services

BLS. “We wish to continue bringing in more in-

aging all administrative and non-judgmental

novative practices for the benefits of all our

for attestation of documents by the Ministry of

tasks related to the entire life cycle of a visa ap-

clients,” said, Diwakar Aggarwal, Director BLS

External Affairs, India. We serve the Embassy

plication process, enabling missions to focus

International Services.

of the State of Kuwait and High Commission of

entirely on the key aspects of assessment of

It is one of the fastest growing Visa/Passport

Malaysia and several others in the field of

the visa application and conduct interviews,

services company in India, has been awarded

Visa/Attestation of Documents/Apostille in

where required; here too, BLS assists in sched-

for “Excellence in Visa, Passport outsourcing

India,” said Aggarwal.

uling interviews.

and Allied services” at the 10th Hospitality India

BLS supports the consular framework with

and Explore the World Annual International

streamlined processes and work flows. BLS In-

Over the last 6 months or so, BLS has launched several initiatives aimed at increasing customer satisfaction. Capturing VOC (voice of

Awards. “We are also the authorized Service Provider

ternational aims to become an active partner to governments in consular services. by TNH DESK

The land of unlimited options for Indian tourists The magic of Australia has caught the fancy of Indian outbound travellers who prefer to include culinary tourism, sports tourism and self-drives in their travel itineraries.

v B SWAATI CHAUDHURY Y

among Indian travellers during the forthcoming

In the era of iPhone, Indian travellers are

holiday season. Nishant Kashikar, Country

looking for experiences beyond monuments,

Manager, India and Gulf, Tourism Australia in-

museums and markets. They have developed

formed, “The campaign will come up with at-

a passion to explore wilderness lodges, vine-

tractive offers from our leading distribution part-

yard retreats, island hideaways and outback

ners like Kesari Tours, Yatra.com, Vacations Ex-

camps. And the destination of choice is none

otica and MakeMy Trip.com. We will also work

other than Australia. The lure of having a

together with our significant airline partners

glimpse of non-conventional getaways like

including Singapore Airlines, Air India and Silk

Kangaroo Island, Hamilton Island and Tasma-

Air for joint advertising campaigns offering spe-

nia can turn into a lifetime experience for trav-

cial fares for prospective travellers.”

ellers.

Tourism Australia believes in developing

Nishant Kashikar Country Manager, India and Gulf Tourism Australia

“There is a growing interest towards culinary tourism, sports tourism and self-drives among Indian visitors.” mutual beneficial association. We would soon

Tourism Australia has rolled out an integrated

healthy relations with the travel trade to facili-

launch a new, improved version of our online

brand campaign themed- “There’s nothing like

tate better business. Kashikar stated, “We do

Aussie Specialist Programme for travel agents

Australia” with a view to generate awareness

have a consistent trade engagement pro-

in September, this year.”

one-of-a-kind

Australian

experiences

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

gramme for Indian travel agents to maintain-

INTERNATIONAL

Constance Le Prince Maurice hosts star couple Shabana Azmi and Javed Akhtar Veteran Bollywood couple Shabana

Azmi.

Azmi and Javed Akhtar recently took a

During their stay they also shared

trip to Mauritius, where they enjoyed

their experience of the Hotel on twitter

the Princely hospitality at Constance

comparing the hotel’s private beach to

Le Prince Maurice.

a painting.

''We are very happy with our stay at

Shabana Azmi and Javed Akhtar are

The Constance Le Prince Maurice. We

the only couple to be nominated to

found the hotel beautiful and the staff

Rajya Sabha as Member of Parliament

particularly professional and helpful.

by President of India.

We will definitely come back to the re-

by TNH DESK

sort sometime again”; said Shabana

Tourism in Nepal bouncing back to normalcy The heritage monuments in quake-hit Nepal are being restored to woo tourists.

v B SWAATI CHAUDHURY Y

will reopen for tourists once the restoration work

The Himalayan land that shares a century-old

is over. Kashta Mandap in Durbar Square of

civilization with India is Nepal that was recently

Kathmandu and Vatsala Devi Temple in Bhakta-

struck by the great Himalayan tragedy. Post

pur have been revived.” Thapa was speaking at

tragedy, all is not lost for the tourism industry of

a road show themed “Nepal- A tourist destina-

the country. Kathmandu, one of the best-known destinations and the home of the living goddess has geared up to provide a perfect holiday experience to travel bugs. Lumbini, the birthplace of Lord Buddha is the spiritual hub. Surendra Thapa, Deputy Consul General of Nepal in Kolkata said, “There has been partial damage of public properties in 11 districts of the country. There has been a sharp drop in tourist footfalls by 50 per cent after the tragedy. The best known trekking trails like Mt. Everest, Annapurna, and Kanchenjunga have escaped the ravages of the quake. Around 43 heritage sites have suffered partial damage in Kathmandu

Status of restoration of heritage sites in Nepal: •NTB has doled out Rs 10 crore. •Kashta Mandap in Kathmandu’s Durbar Square and Vatsala Devi Temple in Bhaktapur have been restored. •All highways are safe and around 90 per cent motels are open for tourists. •Around 43 heritage structures in Kathmandu and 20 sites in Bhaktapur have suffered partial damage.

Surendra Thapa Deputy Consul General of Nepal in Kolkata

“There has been a sharp drop in tourist footfalls by 50 per cent after the tragedy,” residents of Nepal and nearly 1,50,000 Indian travellers tour the Himalayan country every year. There are more than 60 weekly flights flying from the Indian metros to Kathmandu. Thapa added, “All highways in the country are safe for travelling and around 90 per cent motels have bounced

while as many as 20 monuments have collapsed in Bhaktapur. Around 10 per cent hotels in Kath-

tion” hosted by Nepal Tourism Board (NTB) in

back to activity. Indian tourists need to plan out

mandu have been affected by the tremors. The

Kolkata.

their holidays to Nepal after the rainy season.”

reputed heritage structure of Changu Narayan

Tourism is one of the main occupations of the

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

EVENT WATCH

Skal International Delhi holds its 60TH AGM Skal International Delhi recently held its 60TH Annual General Body Meeting and monthly Lunch Meet at The Park Hotel, Connaught Place, New Delhi. The AGM adopted Skal International Delhiâ&#x20AC;&#x2122;s Annual Accounts for the year 2014-15

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

EVENT WATCH

TAAI-NR rallies behind Rajji Rai Members of Travel Agents Association of India-Northern Region (TAAINR) recently got together at Hotel The Claridges, New Delhi for its regional meeting that was followed by cocktail and dinner. The evening was abuzz with talks about the forthcoming elections of national officebearers of TAAI. The elections of TAAI office-bearers will take place on 30th September in Mumbai. Going by buzz among the members, Mr. Rajji Rai has clearly emerged as frontrunner for the post of the TAAI President. Here are some glimpses of the event which was attended by luminaries from the government, the airline industry and the travel & tourism industry.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

INTERNATIONAL

The Costume und Riflemen's Procession gives an impressive insight into the fascinating diversity of customs rooted in the heart of Bavaria. A varied succession of regional costume groups, "troops" in historical uniforms, marching bands, riflemen, thoroughbred horses, oxen, cows, goats, the decorated drays of the Munich breweries, floats displaying typical local

Munich Germany's Beer Capital:

traditions and historic carriages all pass by in a

Buzzing yet Tranquil

of the city center, on the first Sunday of the Ok-

Munich's largest and most traditional breweries cordially join the festivities. Drink beer by the litre, eat traditional Bavarian

ing, India said ‘‘Oktoberfest is a byword for beer

7-kilometer-long procession through the streets toberfest. The Schottenhamel is the oldest and most traditional tent, with the Schottenhamel family being represented at the Oktoberfest since as far back as 1867. Ever year it sees the traditional

food such as pretzels with a diameter of 15

all over the world. Oktoberfest was held back in

tapping of the first keg of beer by the Mayor of

inches. Listen to live brass bands playing tradi-

1810 to celebrate a royal wedding; nobody

Munich. On average the public that attends is

tional Bavarian music as well as more up-to-date

dreamt it would be such a famous event. Since

very young and student-oriented, making the

music, and enjoy yourself with hundreds of other

then, the world's biggest beer festival is held

tent a popular meeting place for young people.

people from all over the world, dancing and

every year in September/October, bringing

singing the hours away. Classic Bavarian fare in the local inns and beer gardens and international specialities at ristorantes, sushi bars, tavernas and bistros are a traditional part of Munich's gastronomic scene which takes you on a culinary tour of discovery through Munich. Munich's traditional taverns serve all manner of hearty fare. Munich is also a great place to discover a host of culinary secrets from around the world: this love of 'exotic' cuisine comes from the city's proximity. Lederhosen are often seen as Germany's national dress, but they are actually only worn in Bavaria – where locals wear them with pride. Lederhosen are as popular today as they've ever been, especially on festive occasions such as Munich's Oktoberfest. To complete the look you need the side-laced shoes, the traditional regional shirt and the distinctive round-collared jacket. Romit Theophilus, Director, Sales & Market-

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

smiles to people's faces in classic Bavarian style, beer fresh from the barrel and plenty of good cheer.”

by TNH DESK

INTERNATIONAL

Tourism New Zealand world-first embraces colouring-in trend Tourism New Zealand is giving travellers the opportunity to ‘colour their journey’ in an innovative new campaign. drew deeply upon its uniqueness when sketchTourism New Zealand is giving travellers the

ing the line drawings. As people colour in the

opportunity to ‘colour their journey’ with a series

lines, I hope they will be inspired by the North

of adult colouring-in sketches available to down-

and South Island’s beauty,” Malpas said. Tourism New Zealand General Manager, Aus-

load from newzealand.com.

tralia, Tony Saunders says it’s a holiday for the

Colouring-in is believed to have the same effect on the brain as meditation has on the mind.

biton™ Movie Set, Milford Sound and Cathedral

Considering these benefits, Tourism New

Cove.

mind.” “It’s exciting to offer people a new way to ex-

Zealand has created four sketches of iconic New

Gabby Malpas was born and raised in Auck-

perience New Zealand - especially as we’re the

Zealand locations from the new 100% pure

land and is now based Sydney where she in-

first National Tourism Board in the world to show-

brand campaign.

fuses New Zealand and Pacifica culture into her

case our landscapes through colouring-in.”

With colouring-in fast becoming a popular pas-

work. Gabby said she is honoured to be taking

“New Zealand has such a rich story; we chose

time for adults to relieve stress and increase

destination storytelling to a new level for a place

the four locations as they each present a differ-

mindfulness, the colour sketches allow adults to

that’s close to her heart.

ent adventure and are all easily accessible from

unleash their creativity whilst planning their next adventure to New Zealand.

“I feel privileged to recreate stunning New

Australia. Whether it is sipping wine at a vineyard

Zealand landscapes and really encourage peo-

on Waiheke Island or jumping in a kayak to ex-

Tourism New Zealand collaborated with New

ple to bring these to life through their own cre-

plore the wonders of Milford Sound, New

Zealand artist, Gabby Malpas to re-create four

ativity. The trend of adult colouring-in is taking

Zealand has something for everyone.”

evocative destinations sketches using line art.

the world by storm and I love that it encourages

The North and South Island images reflect those

people to get back in touch with their artistic side

our new brand campaign, which marks a fresh

featured in the latest brand campaign and in-

whilst finding calmness along the way.”

chapter for 100% Pure New Zealand,” Saunders

clude a couple exploring Waiheke Island, Hob-

“New Zealand will always be my home and I

“Colour Your Journey is a great way to hero

said. Colouring-in books for adults have shot to the top of Amazon’s best-seller list with five of the top 20 best-selling books being colouring-in titles. Tourism New Zealand’s latest brand TVC which inspired the line art illustrations can be found here. People are encouraged to use #colouryourjourney #NZMustDo and @purenewzealand to share their colouring-in creations on Instagram, Facebook and Twitter. Gabby Malpas is from Auckland, New Zealand and now calls Sydney home. Gabby graduated from the Otago School of Fine Art, Dunedin in 1986 with a major in ceramics and describes her work as decorative but with a twist. Gabby has won various awards and has exhibited widely in the UK and Australia, with pieces in private and public collections worldwide.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

NEW APPOINTMENTS

Albert Pozo President for Asia Paciﬁc, Amadeus Amadeus has appointed Albert Pozo as the new President of Amadeus Asia Pacific. Albert, who took office from 3 August 2015, will direct Amadeus’ corporate strategy for Asia Pacific, focusing on distribution and new business areas such as rail, hotel, payments and venture investments. Amadeus has more than 2,200 people across 35 markets in Asia Pacific, including two regional offices in Bangkok and Singapore, and R&D centres in Bangalore and Sydney. Under Albert’s leadership, Amadeus will continue to invest heavily to deliver the technology; solutions and thought leadership that help its customers in the region provide a traveller-centric experience. Albert Pozo has been with Amadeus since 1993, with extensive experience with in-market, regional and global roles.

Piyush Tiwari Director (Commercial & Marketing), India Tourism Development Corporation (ITDC) Piyush Tiwari has been appointed as Director (Commercial & Marketing) of ITDC. Piyush holds a Bachelor's Degree in Electrical Engineering & Master's Degree in Sociology. He was a former Regional Manager (North) & Dy. General Manager, RINL- a NVRATNA public sector undertaking under ministry of steel, Government of India. Piyush Tiwari has extensive experience in steel industry in managing Profit Centre Operations, Marketing and Business Development (B2B and B2C) and formulating strategies for growth with an overall business perspective.

Rahul Maini General Manager, Renaissance Lucknow The 112-room Renaissance Lucknow Hotel has appointed its leadership team that will be lead by Rahul Maini, General Manager of the hotel. Rahul, a graduate from IHM, Ahmedabad, brings with him an extensive global hospitality experience, having worked in many cities around the world. His association with Marriott started in 2001 where he was the Food & Beverage executive at the Marriott Executive Apartments and Renaissance in Powai, Mumbai. Following his three year stint at the hotel, Rahul moved to the Taj Group where he worked in the F&B function at various hotels including the iconic Taj Lake Palace Udaipur.

Sahdev Mehta General Manager – DoubleTree by Hilton, Pune-Chinchwad

Double Tree by Hilton hotel - Pune has appointed Sahdav Mehta as the General Manager. Sahdav Mehta has more 15 years of experience in the hospitality industry and has worked across different verticals. Prior to joining Double tree by Hilton- Sahdav was leading the F&B team at the Marriott Pune as the Executive Chef. He was responsible for handling the entire F&B department at Marriott pune. Sahdev recently has been appointed as the GM of Double tree by Hilton in Pune and guided the transition from a raw project stage to a fully operational and vibrant hotel overseeing each aspect of the transformation. It is to his credit that the property opened three months before deadline and saved project cost by seven percent.

Ramendra Pratap Singh General Manager, Park Plaza Noida

Ramendra Pratap Singh has joined Park Plaza Noida as the new General Manager. He has a work experience of over 16 years behind him. He began his career with Corbett Riverside Resort and has worked with Chokhi Dhani followed by a stint with Leisure Hotels Limited Prior to joining Park Plaza Noida , Ramendra worked with Radisson Blu Hotel Indore as Director Sales & Marketing (June 2011-Aug 2013) and Executive Assistant Manager (Sept 2013-June 2015). With an enriching experience as this Ramendra is confident of taking the success of Park Plaza Noida to greater heights.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

NEW APPOINTMENTS

Greesh Bindra Area General Manager Northern Region, InterContinental Hotels InterContinental Hotels Group (IHG) has appointed Greesh Bindra as its Area General Manager, Northern Region in India. A veteran hotelier, Greesh’s experience in the hotel industry spans over more than three decades. Greesh had headed many hotels as general manger for over a decade. Prior to his new role, Greesh was General Manager, Crowne Plaza Greater Noida.

Gaurav Sarin Executive Vice President & COO, Value Inns & Hotels India Gaurav Sarin is an accomplished hospitality professional with over 16 years of experience in Sales, Marketing, Business / Franchise Development & Hospitality. He also has good exposure in Hotel Pre-Openings, Revenue/Yield Management and Digital Marketing across various Hotel properties in India. Heading Value Inns & Hotels India, Gaurav’s key responsibilities would include focusing on Plan & execute the “Go-to-Market” strategy for the Chain, Build the Organizational, Technological & Human resources for enhanced “Value” delivery to each VIHI sub-licensee / managed property hotel owner, complete P&L responsibility for India operations, and Expanding the Value Inns Worldwide & Value Hotels Worldwide brand franchise in India.

Praveen Sharma Director of Sales & Marketing, Renaissance Lucknow The Renaissance Lucknow hotel has appointed Praveen Sharma as Director of Sales & Marketing. Praveen started his career at a travel company as a Sales Executive. Following this stint, Praveen held various positions in many organisations in the hospitality and MICE segment, before joining the Marriott group in 2009. His first role at the Marriott Group was as part of the Global Sales team based in New Delhi. In 2012, Praveen joined the Courtyard by Marriott, Bhopal as Director of Sales before joining the Renaissance Lucknow Hotel in April this year. Praveen comes with over 16 years of experience and his expertise lies in development, strategic planning, customer relationship engagement, and pre opening with a complete understanding of the hospitality markets like Bhopal, Lucknow and Delhi.

Jayakrishnan Sudhakaran Director of Sales & Marketing, Grand Mercure Goa Shrem Resort Accor Hotels has appointed Jayakrishnan Sudhakaran as the new Director of sales and marketing for Grand Mercure Goa Shrem Resort. In his role, Jayakrishnan will be responsible for leading and further improving all aspects of the sales and marketing communications, promoting brand strategies and providing the best of Grand Mercure hospitality experience to the guests. A seasoned hotelier, Jayakrishnan has been in the Hospitality industry for over 12 years. Prior to joining AccorHotels, Jayakrishnan was the Director of Sales at Park Hyatt Goa Resort and SPA in Goa where he was employed for four years. His deep understanding of the Goa market is critical to his role as the Director of Sales and Marketing at Grand Mercure Goa Shrem Resort.

Sohaib Kidwai Director of Sales, Courtyard by Marriott Pune Chakan Hyatt Pune Kalyani Nagar has welcomed a new member into its family. Sohaib Kidwai has joined Hyatt Pune as the new Director Sales and Marketing. Sohaib brings with him an experience of 10 years in the field of Hospitality. In the role of Director of Sales and Marketing, Sohaib will be taking care of Sales, Events, Marketing, Revenue Management and Digital Marketing. At Hyatt Pune, Sohaib’s Core responsibilities will include maximizing hotels revenues through result oriented sales and marketing strategies, exploring business opportunities through events. Sohaib has previously worked with various Five star and luxury properties like JW Marriott Mumbai, Renaissance Mumbai, Grand Hyatt Mumbai to name a few.

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

STOP PRESS

TAAI Elections 2015: A quadrangular contest coming? Rajji Rai, Sunil Kumar and Harmandeep Singh Anand confirm their Presidential candidature. There are talks of Marzban Antia also weighing his chances. And would Iqbal Mulla contest? Travel Agents Association of India (TAAI), the once premier and apex industry body that has

TAAI fraternity to give a strong mandate this time around.

been headless for about two years now, will

Although yet to be officially confirmed but sev-

hopefully soon see the dawn of an era with a le-

eral names are doing the rounds for the top post.

gitimately elected President who will steer the

Past President Rajji Rai will bid for a comeback

organisation for the industry’s well-being and up-

to the top post and has already pulled a tremen-

liftment. According to reports and information

dous coup of sorts by teaming up with Sanjay

shared by several TAAI members at a meeting

Narula who will contest as Rai’s deputy. Narula

of TAAI Northern Region in New Delhi on Friday,

has separately contested for the top post in the

September 4, the association will hold its na-

last two elections but without success. He how-

tional elections on September 30 in Mumbai.

ever wields considerable clout amongst some of

The last date to file nominations is September

his loyal supporters and together with Rai will

16 for 2015-17 term.

make for one of the strongest, experienced and

Last TAAI elections were held in 2013 in Ben-

winnable teams.

galuru on the sidelines of TAAI’s 60th Annual

Rai says that as President his main objective

Harmandeep Singh Anand , he also confirmed

Convention, an event now marred into perpetual

will be to make fervent effort to resurrect the

that he would be contesting for the post of Pres-

ignominy for its electoral outcome and what fol-

image of TAAI and protect the interest of TAAI

ident. He however could not share further details

lowed in the aftermath. The 2013 Bengaluru

members across the country.

as he was in meeting.

election threw a tied result for the top post that

TAAI Acting President Sunil Kumar has also

TAAI couldn’t resolve amicably, a few days later

thrown his hat in the ring contesting for the top

fight as TAAI Honorary Treasurer Marzban Antia

the then president of TAAI, who was also one of

post. Kumar who led the association in the ab-

could be the fourth party interested in trying his

the candidates, chose to cast his controversial

sence of a President for the 2013-15 term says

luck for the top post. He is currently said to be

There is also a possibility of a quadrangular

weighing his chances but I could not confirm as

“As President of TAAI, my main objective will be to make fervent effort to resurrect the image of TAAI and protect the interest of TAAI members across the country.”

“If elected President, some of my top priorities would be issues related to Joint Bank Guarantee, Service Tax and work on increasing tourism opportunity for members.”

Rajji Rai Past President, TAAI

Sunil Kumar Acting President, TAAI

he was busy in back-to-back meetings. With the last date for nomination still 10 days away, one could also expect surprises as Immediate Past President Iqbal Mulla, although saying that “he is not contesting this time” has not yet entirely ruled out his candidature because of what he calls tremendous faith that the TAAI fraternity is showing in his leadership through “repeated and innumerable calls by a lot of members” for him to contest. Mulla is keeping his

‘casting vote’ in his own favour and thus de-

that despite the odds he was not just able to

cards close to his chest but assured that he will

clar- ing himself the President. However, when

keep the association relevant for the travel agent

make it be known in the next two-three days.

the matter reached the Hounorable Court, it

fraternity but was also able to reverse TAAI’s

thought otherwise and barred the President from

image in the media. We will endeavour to be the

TAAI National Elections:

exer- cising any of presidential powers. The sta-

nodal industry body representative of travel

tus quo remained to the date.

agents, hospitality and tourism sectors. Kumar

Date of Election: Last date for Nomination: Where: In the fray (For President):

The entire 2013 electoral spat that took place

said that if elected President, some of his top pri-

in full public knowledge resulted in probably the

orities would be issues related to Joint Bank

biggest loss of face for the country’s oldest as-

Guarantee, Service Tax and work on increasing

sociation in the travel and tourism sector and

tourism opportunity for members.

therefore makes it incumbent upon the entire

TRAVEL AND HOSPITALITY | SEPTEMBER 2015

When I called up TAAI Hon Secretary General

Sep. 30, 2015 Sep. 16, 2015 Mumbai Rajji Rai Sunil Kumar Harmandeep S Anand

Dl (ND)-11/6167/2014-15-16 | Date oF postINg: 6-11 oF moNtH | rNI No.: DeleNg/2010/33723 | Date oF publIsHINg: 4 th oF tHe moNtH