Travel and Hospitality (TnH) - February 2016 by Prem Sagar

Expectation High from Union Budget 2016

IN CONVERSATION

DIPLOMAT’S CORNER

‘2015 was a year of milestones for us in this region’

‘First time travellers receive UK visas without any problems’

Vinay Malhotra COO – South Asia, VFS Global

Pg: 8

Must Visit Places in Croatia Pg: 36

Nick Crouch Regional Director, UK Visas & Immigration, South & Southeast Asia

Pg: 50

A N D

NEWS FLASH

Hospitality

CONTENTS

DIPLOMAT’S CORNER Our readers have always been our strength, and we perpetually strive to bring the best for them in terms of editorial contents. From this issue onwards, we are starting a series which can rightly be termed as a coup in terms of publishing travel news contents. It is a big milestone for our magazine. We are proud to bring to you a ‘DIPLOMAT’S CORNER to give you the news and insights about all that is happening in diplomatic circles of the National Capital including the latest news in high commissions /embassies as also news about their activities therein. Here, we have featured the interview of Nick Crouch, Regional Director for UK Visas & Immigration, South and Southeast Asia at page 50. Enjoy reading and keep enriching your knowledge! Srishti Rai, Editor

february 2016 08 IN CONVERSATION

Expectation High from Union Budget 2016

‘2015 was a year of milestones for us in this region’: Vinay Malhotra

20 DESTINATION In the lap of nature

24 COVER STORY

expectation high from the union budget 2016

30 FESTIVAL

Gujarat’s Kite festival ’16: grand and colorful

35 INTERNATIONAL

Thailand appoints Indian female Golfer as Thailand Golf ambassador

36 GLOBAL DESTINATION

Must Visit Places in Croatia

42 DESTINATION

exploring Offbeat Destinations in India During 2016

50 DIPLOMAT’S CORNER

‘Vast majority of first time travellers receive their uK visas without any problems’: Nick Crouch

36 36

42 50

TRADE FAIR this platform of ‘communication’ with our counterparts,” he said, recognising tourism as an important channel to promote people to people interaction and closer social-cultural integration between countries and communities. “India has a lot to learn and a lot to give to the tourism industry. We have to share our experiences in different fields. Tourism is a joint effort between countries. All of us, especially countries in South East Asia, need to work together to create a win-win situation. We don’t have to talk in terms of inbound and outbound but in the wider interest of tourism industry, wider interest of the multi-fold benefit of tourism,” Sharma said. Zutshi informed that India is currently giving e Tourist Visa to 113 countries that includes several major Indian tourism source markets such

SATTE is a leading networking and business platform for tourism, UNWTO Platform like SATTE can create an atmosphere of global peace, Mahesh Sharma

as USA, the UK, Spain and Germany as well as those countries that India plans to tap as its potential future source markets, like ASEAN countries. Reflecting Sharma emphasis on greater thrust on tourism integration with the world and es-

BY SHAYAN

MALLICK

form for international peace,”

pecially the South East Asia, Zutshi informed

The just concluded 23rd edition of SATTE

He said that tourism is as an important chan-

that the whole of South East Asia, excluding

provided a sneak peek in Government of India’s

nel of ‘communication’ during strife and differ-

Brunei, has already been included in govern-

increasing perception of ‘tourism’ as not only a

ences. “I think we can take this strength of

ment’s e Tourist Visa regime. About Brunei, he

vehicle of national development, job creation

tourism where we increase ‘communication’

said that it is only a matter of time before Brunei

and economic prosperity but also a strong ad-

and before taking any decision at least we use

also becomes part of the e Tourist Visa scheme.

vocate of global peace and prosperity as well as regional and global integration. This was not only amply manifested in Union Minister of State for Tourism & Culture (Independent Charge) and Civil Aviation, Mahesh Sharma’s address at SATTE 2016 but also in the details shared by Secretary of Tourism, Government of India, Vinod Zutshi, on expanding the scope of e Tourist Visa that aims at facilitating greater ease of travel to India and hence help in increased people to people interactions between communities and countries. In an impassioned plea for tourism to be considered for its “multi-fold results, multi-fold effects”, Sharma said, “Tourism is not just about visiting one part of the world to another part of the world, or one country to another country or one place to another. It is a science and we need to explore it. It’s an industry where we need inventions and experiments. It is a plat-

TRAVEL AND HOSPITALITY | FEBRUARY 2016

TRADE FAIR

Compared to around 40,000 people who availed of e Tourist Visa facility and the Visa on Arrival facility which existed in the year 2014, in the calendar year 2015, the overall use of e

SATTE a leading business platform for tourism, UNWTO

Tourist Visa has expanded to 445,000 people. “This is the kind of effect and the impact that

South Asia’s biggest and most vibrant

e Tourist Visa has brought to the tourism world

travel show SATTE turned 23 this year. The

in this country. e Tourist Visa has been a game

just concluded South Asia’s biggest travel

changer,” Zutshi said, while informing that his

show SATTE 2016 showed an unprece-

department is working hard to get a more fa-

dented industry faith in India as a travel

cilitative and tourist friendly e Tourist Visa

market place from across a cross-section of

regime that will delight the travellers and in-

travel verticals including outbound, inbound

dustry alike.

and domestic.

He informed that the honourable minister of

In a video message delivered at the inau-

tourism is working hard to get the current list

guration function UNWTO hailed SATTE as a

extended from 113 countries to 150 countries,

“comprehensive travel event” and “one of the

which, he says, is just a matter of time. We are

leading networking and business platforms

According to Michael Duck, Executive Vice

not stopping here. Presently the application

for the tourism in South Asia,” SATTE 2017

President, UBM Asia, “India is today one of

time period is 30 days. We are trying to get this

dates has been announced from February

the world’s largest and fastest growing

time period increased to at least three to four

15-17, at Pragati Maidan in New Delhi, India.

travel markets. It has been a constant en-

function,

deavour of ours to provide a platform for the

MoT, he informed, is also trying to get the ex-

Sharma said that it is platforms like SATTE

inbound, domestic and outbound segments

isting single entry e Tourist Visa changed to at

that not only facilitate exchange of ideas but

and thus meeting the larger industry needs

least double entry or even multiple entries and

also create conducive atmosphere of global

of India.”

its validity extended from the current 30 days

peace. He requested UBM India to share the

Yogesh Mudras, Managing Director, UBM

to 60 days. We are also contemplating on get-

outcome of the deliberation that his ministry

India, informed, “This year we are glad to

ting the e Medical Visa facility as well extended

can make use of in order to “upgrade, update

host more than 750 companies from 35 dif-

so that medical and wellness tourism in India

and strengthen” itself.

ferent countries and also 28 Indian states.

months.

Speaking

the

inaugural

is a built in partner of SATTE.”

Zutshi, said, “Undoubtedly SATTE has en-

They will showcase their latest offerings and

“With the kind of cooperation that we are

abled to form useful synergies and effective

also provide access to further strengthening

getting from the Ministry of Home and other

networks in travel and tourism sector across

the partnership for business in this region,”

Ministries of the Government of India, we are

the sub-continent and is largely driven by

he informed.

very hopeful that it is just a matter of time that

the composite will of the tourism industry.

we will be able to enlarge the regime of e

Ministry of Tourism has given its full support

Tourist Visa,” he said.

to this prestigious event and Incredible India

prospers further.

SATTE 2017 scheduled for February 15-17

TRAVEL AND HOSPITALITY | FEBRUARY 2016

IN CONVERSATION

‘2015 was a year of milestones for us in this region’ 2015 was a year of milestones for VFS Global in South Asia, which launched several new visa application centres last year. In December, the company launched its flagship joint visa application centre in New Delhi, which represents a benchmark for VFS Global. In Conversation with TnH, Vinay Malhotra, COO – South Asia, VFS Global speaks about achievements of VFS Global and trends in visa services industry. BY PREM KUMAR

v Q

How was 2015 for the visa service industry? How eventful has the year been for VFS

Global in particular? Globally, the travel and tourism sector has been growing fast, and in economies like ours, outbound travel is on a steady rise. Naturally, the visa service industry has been positively impacted by this. Apart from this, several other developments have contributed to make 2015 a year of milestones for us in this region. We successfully launched several new visa application centres, with pan-India rollouts for 7 more client governments. In November, we successfully started biometric enrolments for Schengen countries at our centres (in keeping with the new European Union regulations), and in December, we launched our flagship joint visa application centre in New Delhi. Currently, we serve 35 governments, out of 350 visa application centres in 19 cities in India. So overall, it has been an

“

Processing our 100 millionth application last May was not only a major achievement for a company that’s just 14 years old, it was a testament to the single-minded commitment of our teams and the active guidance of our leadership.

TRAVEL AND HOSPITALITY | FEBRUARY 2016

“

Vinay Malhotra COO – South Asia, VFS Global

IN CONVERSATION

How will you summarize the growth of VFS Global in India over the years?

Today, VFS Global is present in 123 countries worldwide serving 48 client governments. But its origins are in India where visa process outsourcing as a concept was pioneered by our CEO Zubin Karkaria in 2001. Our first client was the US consulate in Mumbai, and ever since then, we have grown at a steady pace, and have won a majority share of global contracts in this industry, with around 50 percent market share worldwide. Processing our 100 millionth application last May was not only a major achievement for a company that’s just 14 years old, it was also testament to the single-minded commitment of our teams and the active guidance of our leadership.

What are your plans and priorities for 2016?

Last year, we launched several visa application centres for new clients and introduced fresh initiatives, such as biometrics capability at all our centres. For 2016, our focus will be to further consolidate our position by expanding our client portfolio and our presence. In south India, for instance, we will be looking to launch more consolidated centres. Overall, our strategy is to continuously build on our strengths to offer greater flexibility and convenience for applicants, as well as more personalisation and exclusivity in customer services to enhance their visa application experience.

Kindly elaborate on VFS Global’s commitment to innovation, excellence and

important year for the company in consolidat-

place. With 153 counters and the capability to

ing our presence.

process many thousands of visa applications a

Technology is a key business driver and a dif-

day, this centre provides travellers speedy serv-

ferentiator for us; it strengthens our competitive

VFS Global recently inaugurated its

ice and ease of access to visa services of 31 for-

advantage. Developing innovative products for

new Visa Application Centre in New

eign countries, at a single location.

our clients is a continuous business process and

high standards in visa services industry.

Delhi, which is Asia’s largest application

We have invested a lot of time and effort to

technology plays a key role in accomplishing

centre. How significant is this development

make this an ‘experience centre’ for travellers,

this. For instance, we received a lot of recogni-

for VFS Global as well as for Indian trav-

by introducing innovation, intelligent automa-

tion for a solution we developed for the Finland

ellers?

tion and advanced technology integrated into

Ministry of Foreign Affairs called LIDProTM, or

The visa application centre in Delhi represents

every aspect of your visit, from security to

Location Independent Document Processing,

a benchmark for us, and for all our stakeholders

queue management. Our aim is to be sensitive

that enables an embassy in one country to re-

in terms of size, location (centrally located in

to applicants’ time and resources, so that the

motely process visa applications in another

the downtown area), design, and state-of-the-

joy of travel begins at the centre itself.

country.

art technology features that have been put in

We are coming up with more such innova-

TRAVEL AND HOSPITALITY | FEBRUARY 2016

IN CONVERSATION

tions that push the boundaries in services of-

travel sector, such as technology-enabled serv-

years ahead in terms of innovation, to suit fast-

fered to travellers – they may be small improve-

ices like ‘doorstep biometric enrolment’ where

changing expectations of travellers.

ments

you can enrol biometrics from the comfort of

something more substantial, such as new busi-

drive

greater

efficiencies,

your home. We have launched this in other

ness solutions to drive revenue growth.

parts of the world, and hope to start soon in

How do you look at the increasing requirement of biometrics for applying

Of course, given the volumes and sensitivity

India as well. So we rely on technological in-

visa for many countries?

of data we deal with, we have to ensure inno-

novation to increase efficiencies, within the

Biometrics has become a key aspect of the visa

vation is always within the context of data pro-

guidelines prescribed by our clients.

process, especially after the regulation was in-

tection guidelines of our clients and the rigorous processes and controls followed in this business.

troduced by the Schengen member states, and

What are the new and emerging

implemented globally. We now offer biometric

trends in visa processing industry

solutions to 31 missions in 113 countries, and

globally?

have completed over 31 million biometric enrol-

How has technology simplified visa

Tourism is significantly contributing to our

ments at all our centres worldwide. Many coun-

application process in the recent past?

country’s GDP, at the rate of over 7 per cent a

tries have integrated this into their visa

In the last few years, technology in every sector

year. Governments too are increasingly recog-

procedures to enhance the security of the process

has moved from being an enabler – speeding

nising that the more flexibility is offered to trav-

and to facilitate visa checks.

up processes and reducing timelines – to

ellers, the more likely they are to travel. So visa

Several governments are also extending this

changing the very nature of services offered. In

solutions on mobile and online platforms are

feature to other aspects of identity management,

the visa industry, online visas, for instance, are

ways of easing processes for tourists, and mak-

such as for resident permits, ID cards, licensing

an example of this. Within our organisation as

ing the whole approach more convenient, flex-

requirements, etc. So there are a lot of areas

well, we are developing services that are in line

ible and customer-centric.

where its utility can be extended, as essentially,

with the impact of the digital revolution on the

We foresee this sector to be a busy one in the

it digitises the identity process.

HolidayIQ Insights: 67% travellers prefer smartphone photography over DSLR As per HolidayIQ Insights, 67% young Indians prefer Smartphones over DSLRs for taking pictures on a holiday. On the HolidayIQ app for photo review submit-

photography in India and whether it is now slowly

ted, 56% are submitted via a smartphone and

becoming the preferred weapon for travel pho-

44% via desktop. Relatively everyone with a

tography.

smartphone can produce a shot what, only a few

The survey has revealed startling results.

years ago, would have been considered a pro-

More than 67% of HolidayIQ travellers said they

fessional quality photograph. This sheer increase

prefer smartphones for capturing travel photos,

most of the Indian travellers admit to uploading

in the number of smartphones, camera quality

16% travellers used both smartphones and

photos from their smartphones immediately onto

and photo editing apps has made the smart-

DSLRs, and 11% are DSLR purists, while 3%

their social media, online communities, whatsapp

phone an integral part of a holiday.

used a digital point-and-shoot camera.

groups and personal portfolios to share their con-

HolidayIQ, India’s largest travel community, re-

The reasons for Indian Travellers preferring

tent with friends and family. With 81 percent of

cently concluded survey amongst its 12 million-

Smartphones for travel photography are: they

youth taking photos and sharing them instantly

strong traveller community has ended this battle

can share photos instantly (81%) , they can

and 74 percent youth who admit to never-missing

between smartphones and point-and-shoots,

capture the moment before it passes (74%),

a great live moment while trying to take the per-

with a large number of travellers who argue that

easy to use (21%), low maintenance & they can

fect photo. 21 percent of travellers state the

photo quality of a smartphone camera could

use it more than thier DSLR (32%) and smart-

smartphone is a better preference being the

come close to matching that of a DSLR.

phone fits in their pocket and so they can take it

most convenient option. 32 percent swear by the

anywhere (38%).

smartphone as its maintenance free while a 38

We connected with our reviewers seeking their opinion on the growing popularity of smartphone

TRAVEL AND HOSPITALITY | FEBRUARY 2016

From a community of 12 million travellers,

percent feel it’s most handy and can be used at

NEWS

84% travellers prefer smartphone photography since itâ&#x20AC;&#x2122;s nimble, portable and easier to use any time to treasure the best of

cial Travelâ&#x20AC;? the travel feed feature on

ellers to travel. 74 percent admit to

media and travel apps, this proves

memories.

HolidayIQ that is developed to en-

never-missing a great live moment,

that photography has now become

Male verses Female: 35% Men,

hance travel experiences; giving

hence the need to capture it in a

another reason to travel and the pho-

41% Women, 41 % of Women ad-

every traveller the ability to share,

photograph. With these numbers, we

tographs taken from photo apps - the

mitted to taking â&#x20AC;&#x2DC;selfiesâ&#x20AC;&#x2122; compared

follow, review and like various other

see that travelers are now curating

best souvenir from any travel under-

to just 35 per cent of men. This is

feed; that in turn inspire fellow trav-

their own experiences using social

taken.â&#x20AC;?

by T NH DESK

part of a broader trend, whereby travellers are increasingly looking to

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do more with their smartphones than just make calls, with photo taking top of the agenda when it comes to travellers choosing their ideal phone. There are many pictures being taken today, more than the percentage taken before. The conundrum to this is the influx of smartphones with built-in cameras; smartphone users are ditching their standalone cameras and shooting pictures with their phone cameras, instead. A noteworthy aspect here is that 65% share of travelers prefer android smartphones in comparison to Apple handsets for smartphone travel photography. Among Android users, Kitkat tops the charts and is used by 43.65% Android users. While the smartphone can almost certainly take good photographs, it might need a little help to

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be the best camera it can be. 21

percent teenage travellers carry a selfie stick and 9 percent travellers use tripods/ stands. The other 7% use sturdy waterproof cases and mounts in order to facilitate that picHari Nair, Founder and CEO, HolidayIQ says, â&#x20AC;&#x153;With travel becoming more social, sharing experiences via mobile devices is gaining

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popularity. On the HolidayIQ app we have witnessed over 56% travellers submit photo reviews via a smartphone and 44% via desktop,

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sharing them instantly through â&#x20AC;&#x2DC;â&#x20AC;&#x2122;So-

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NEWS

WeTravelSolo Launches Mobile App for Solo Travellers WeTravelSolo, India’s first solo traveller community cum Interest network has taken a step ahead to bring solo travellers and travel enthusiasts under an easily-accessible forum with its release of a mobile app. The app has been made available for download on all Android enabled platforms.

Travellers can now independently rebook flights online using new Amadeus Ticket Changer (ATC) Shopper Now, travelers can independently rebook their flight online using Amadeus Ticket Changer (ATC) Shopper. Also, this world’s first selfservice online rebooking solution will save travel agents time and money and improve customer loyalty. Thanks to the new Amadeus Ticket Changer (ATC) Shopper, customers of participating travel agencies can go online to rebook their flights any day, any time. This latest addition to the ATC suite is the world’s first self-service online rebooking solution. ATC Shopper can modify all types of tickets and fares, before and after departure. With easy 24/7 online access to different routes, itineraries and schedules, customers can rebook their flights on their own and feel confident that they secured a good deal. For online travel agents, ATC Shopper can greatly reduce the number of calls to call centres, lower the risk of errors, and improve customer satisfaction and loyalty.

WeTravelSolo, the online Solo Traveler's community brings the world on the top of your palm with its new mobile app. Being always a strong believer of the words- there are places to see and people to meet, WeTravelSolo revamps the statement so amazingly that living the reality of those words is as easy as a high-five. It has a feature where you can search for and “Find your true travel soul mate” real quick. Also share all those beautiful pictures, the heart-warming stories, crazy adventures and amazing experiences with people who would love to see and read.Join your Interest Network, meet like-minded people Make your own trips and Leave to explore the world!

by T NH DESK

by TNH DESK

ixigo.com promotes a travel video that broke the internet...Beach Please! Ixigo.com has promoted vivacious video on YouTube featuring the “unusual beaches in the world”. It shows a combination of 11 bizarre beaches with eerie, surreal, or mysterious settings. The video was a record breaker for ixigo, reaching as much as 175 million people within two weeks and many more social media platforms. There must be more than a zillion opinions on what makes a good beach, and we can’t fall prey to that. However, after exhausting several

https://www.youtube.com/watch?v=h02GkDe7

is ceaseless and that’s exactly what appealed

bDk

to us the most.

Unusual beaches in the world show a combi-

The video was a record breaker for ixigo,

hours over the internet and wasting some time

nation of 11 bizarre beaches with eerie, sur-

reaching as much as 175 million people within

chit-chatting with people who’ve travelled the

real, or mysterious settings. From the rocky

two weeks. That’s like reaching more than 17

world, ixigo concurred over pitching a viva-

coves to islands covered in turquoise blue

crore news-feeds on Facebook.

cious video on “unusual beaches in the world”-

water, the beauty that water adds to this world

by TNH DESK

Mauritius records 18 % growth in Indian tourist arrivals in 2015 According to the statistics, Mauritius has received 18% growth in Indian tourists during the year 2015. As per the statistics shared by MTPA, 72,145 Indian tourists visited Mau-

ding, Families and honeymooners. I would like to thank all stakeholders for

ritius in 2015. This is an increase of 18% as compared to 61,167 tourists

partnering MTPA in this endeavour. We have seen more wedding and

who visited in 2014.

MICE groups showing interest in Mauritius. We also initiated direct inter-

Speaking on this subject, Sanjay Sondhi, CEO, OM Tourism said that

action with the consumers – promotions in malls and during Golf tourna-

the growth was due to the stupendous efforts of the MTPA India team. He

ments, Radio campaigns and a destination promotion series on NDTV

further added “We are looking forward to an even better 2016.”

Good Times anchored by Rocky & Mayur helped us to increase awareness

Vivek Anand, Country Manager said “We have seen a remarkable rise of Indian footfalls to Mauritius from all target groups i.e. FIT, MICE, Wed-

TRAVEL AND HOSPITALITY | FEBRUARY 2016

about the destination. by T NH DESK

NEWS

MakeMyTrip connects the "Silicon Valley of India" to Exotic Andaman Makemytrip launches direct Charter flights from Bangalore (Bengaluru) to Port Blair. Andaman-the land of exotic islands, pristine beaches, and blue-green sea-will come closer than ever before for the people of Bangalore (Bengaluru). India’s leading online travel company, MakeMyTrip has launched holiday packages to Andaman, with special direct flights from Bangalore to Port Blair. With this initiative the company has opened the doors for Andaman directly from Bangalore and made it extremely convenient for the residents of the region who earlier had to go to Chennai or Kolkata to travel to Andaman. Ranjeet Oak-Chief Business Officer-Holidays, MakeMyTrip said, “At MakeMyTrip, we take great pride in offering comprehensive travel solutions designed to provide a memorable experience to our customers. Our aim is to make our services easily available to travellers in their most-preferred medium-of-choice, whether online, on mobile or through offline retail stores. We are delighted to offer this unique package for enthusiastic holiday makers in the region. Andaman with its incredible beaches, natural wonders and fascinating culture has seen a heightened interest from Indian travellers. Our new direct flight packages to Port Blair from Bangalore will enhance the convenience to travel to Andaman from

the city.” Talking about the special direct charter flights Girish Arora, President of the Andaman Chamber of Commerce and Industry said, “Direct connectivity to Andaman has always been a point of concern for travellers who have wanted to explore this destination. Most airlines connect to Andaman via Chennai and Kolkata, a direct charter from Bangalore would substantially help the tourism business to grow and proliferate- generating more employment opportunities for us” Andaman offers plenty of opportunities to relax and indulge in activities like snorkelling, scuba diving and other water-sports. As part of the same charter, MakeMyTrip has launched a wide range of options, targeted at different segments such as adventure lovers, offbeat travellers and women travellers. These are as under. 1. Explore Andamans with Scuba - ex Bangalore, a package that includes destinations such as Port Blair and Havelock Island. Available at INR 39,999 http://www.makemytrip.com/holidays/in dia/package?id=21611 2. Exotic Andaman Women Special from Bangalore – a package that includes destinations like Port Blair, Havelock and Neil Island. Available at INR 38,999

Singapore Tourism Board celebrates milestone achievement of 1 Million tourism arrivals with a 4-city roadshow in India India welcomed the largest 39-member delegation from Singapore to thank travel industry in Mumbai, Delhi, Bengaluru and Chennai

http://www.makemytrip.com/holidaysindia/package?id=21780 3. Andaman Treasure – Diglipur with Ross & Smith islands- the package includes destinations like Port Blair, Diglipur and is available at INR 32,999 http://www.makemytrip.com/holidaysindia/package?id=21732 Popular MakeMyTrip packages for Andaman packages are: 1. Magical Andamans – Super Saver package from Bangalore which includes destinations like Port Blair and Havelock Island. Packages start from INR 25,999 http://www.makemytrip.com/holidays/in d i a / p a c k a g e ? i d = 215 0 5 & d e p C i tyId=3752&listingClassId=8 2. Exotic Andamans Charter Special from Bangalore which includes destinations like Port Blair, Havelock Island, Neil Island. Packages start from INR 33,999 http://www.makemytrip.com/holidays/in by TNH DESK dia/package?id=21513 Package Highlights!

Direct Charter flights from Bangalore to Port Blair

Light veg refreshments served in the Charters

Early check-in and Late check-out at hotels

Neil island stay [package specific]

AC vehicles for sightseeing

1 water sports (Snorkeling) included

5 full days of itinerary

^ĞƌǀŝĐĞƐ ŽĨ DDd͛Ɛ ŵƵůƚŝ-lingual Tour Managers

Packages with sightseeing start at Rs, 25,999/-

tinues to remain in the top 5 markets in terms of visitor arrivals and this year, we welcomed the largest delegation of hotels, attractions, cruises and DMCs. We are excited to see the enormous participation from our trade and travel partners and we are grateful to them for making this road-

Close on the heels of the recent announcement of Singapore welcoming 1 mil-

industry partners & attractions from Singa-

show an outstanding success. We continue

pore.

to encourage first time visitors to Singapore,

lion visitors from India in 2015, Singapore

Trade engagement in key markets has al-

and also increase the re-visits from Indian

Tourism Board (STB) kicked off its 4-city

ways been an integral part of Singapore

tourists by promoting our new offerings and

roadshow to engage key trade partners in

Tourism Board’s strategy for the Indian

events. We are also targeting the (Free In-

Mumbai, Delhi, Bangalore and Chennai from

market. Mr. Chee Pey Chang, Executive Di-

dividual Traveller) FITs with unique and ex-

27 January – 3 February 2016, bringing in

rector, South Asia, Middle East & Africa -

clusive offerings.”

a 39-member delegation comprising of key

Singapore Tourism Board said, “India con-

by TNH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

ANALYSIS

Kolkata’s hospitality sector: ready to take the next big leap The last year witness slow but steady growth in Kolkata’s hospitality business but better opportunities and newer horizons await the hospitality scene in the New Year.

BY SWAATI

CHAUDHURY

At a time when India is on the verge of ex-

of India, The Pride hotel has drawn up a mas-

periencing a rapid growth in the tourism sec-

sive expansion plan. Thakur added, “We are

tor, the hospitality sector cannot be left

thinking to open a novel, unique poolside

behind. The eastern zone has seen a growth

restaurant- Angare to provide some never be-

in tourism in 2015 and growth and develop-

fore experiences to our customers. Outdoor

ment in the hospitality sector was indeed

catering for our corporate clients on a large-

slow but steady. TnH spoke to some of

scale is also on the anvil. We intend to take

Kolkata’s leading luxury and five-star haunts

our brand in other cities like Durgapur, Asan-

to take stock of the changing scenario in the

sol, Bhubaneshwar and Dhanbad.” The hos-

city hospitality industry and the eastern zone.

pitality player has a vision to own 20

Binay Thakur, General Manager, The Pride

“The demand will rise up and the industry will be in a comfortable position in the next five years.” Binay Thakur GM, The Pride Hotel, Kolkata

hospitality set-ups by 2020.

Hotel, Kolkata informed, “The hospitality busi-

Most five-star haunts in Kolkata have

ness in the eastern region of India has per-

churned out an average business in 2015.

formed better than in 2014. There has been a

Marco Saxer, General Manager, Swissotel

rise in the number of hotels and the occu-

Kolkata Neotia Vista said, “There are new en-

pancy has shot up in 2015. The industrial

trants in Kolkata hospitality sector and more

growth in the eastern belt has taken a plunge

new entrants are on the way in the New Year.

although the demand is high. The demand

A new era of opportunity with new corporate

will rise up and the industry will be in a com-

groups and new housing societies in New

fortable position in the next five years. The

Town of Kolkata will add to our business op-

domestic tourism is on rise - a strong area of

portunities. The West Bengal government has

quarter witnessed a dip of about 60 per cent

focus for the industry. There is spike in the

been doing exemplary work by hosting some

in occupancy while the occupancy improved

supply of hotel rooms. With the positive

grand events like Global Business Summit to

in the second quarter. The market volatility

growth of tourism, the demand will go up and

attract foreign direct investments into the

resulted in price war with huge undercuts for

hotel rooms will be higher than the supply in

state.”

hospitality services prevalent with the bigger

the next five years’ time.”

“There are new entrants in Kolkata hospitality sector and more new entrants are on the way in the New Year.” Marco Saxer GM, Swissotel Kolkata Neotia Vista

Rajib Roy Choudhury, General Manager, The

brands matching rates with four-star hotels.

With an aim to emerge as a national hos-

Sonnet, explained, “The hospitality business

There has been a steady development in the

pitality chain with its presence in all regions

in Kolkata remained slow but steady. The first

hospitality industry and a rapid growth in the

TRAVEL AND HOSPITALITY | FEBRUARY 2016

ANALYSIS route from Kolkata to Bangkok, Bangladesh, Nepal and Singapore.” There’s a lot waiting to be done in Kolkata hospitality scene in 2016. Roy Choudhury added, “We expect streamlining of policies on tax-related matters, single-window clearance for hospitality projects and according industry status to the hospitality sector that would empower us to regulate cost aspects. The growth in the flow of tourists would push the demand of hotel rooms and increase job options, pro-

“The coming period is most likely to experience an upsurge in cross border trade with the opening of golden triangle from Kolkata to Bhutan, Silk Route from Kolkata to China and the business route from Kolkata to Bangkok, Bangladesh, Nepal and Singapore.” Rajib Roy Choudhury General Manager, The Sonnet

movement of domestic and global tourists in

vision of more visa-on-arrival, five-year tax

the eastern states.”

holiday, improved civic facilities by the Cor-

However, the New Year holds promise for

poration and more number of foreign direct

the hospitality industry of Kolkata and the

investment in the hospitality sector would

eastern zone in particular. Roy Choudhury

change the hospitality scenario in the city.”

said, “We are hoping that the hospitality in-

The current era in Indian hospitality is for

dustry will have a proactive growth coupled

mid segment and business hotels. “Our home

with a wide range of reforms and measures

grown brand has carved a niche for itself with

taken in West Bengal. The corporate sector is

services matching global standards. We plan

showing a lot of interests to set up footprints

to introduce novel and trendy food and bev-

in the state. With the overall growth of global

erage concepts in the city and look ahead to

and domestic tourists gaining momentum

consolidate our association with Preferred Ho-

across the country, the room requirement in

tels and Resorts as our global marketing part-

classified hotels is on the surge. The coming

ner. We are eyeing expansion in brown field

period is most likely to experience an upsurge

projects in Odisha and working on the possi-

in cross border trade with the opening of

bility to increase inventory in our Kolkata

golden triangle from Kolkata to Bhutan, Silk

hotel,” signed off Roy Choudhury.

Route from Kolkata to China and the business

BIRD GROUP UNVEILS B-PRIVÈ: A LUXURY EXPERIENCE EXTAORDINAIRE Loyalty program offering a very fine experience in luxury across hospitality, entertainment and retail. Bird Group is all set to redefine luxury with

hospitality, entertainment and retail.

on products and services at iSKATE and iRide

the unveiling of B-Privè, a one-of-a-kind ex-

B-Privè delivers on this with tailored privi-

clusive loyalty program that allows members

leges and certificates that are designed to re-

a synergy of unique experiences across hos-

late to the guest in a more personalised way.

The loyalty program will also allow B-Privè

pitality, retail and entertainment. The initia-

Effective January 21, 2016, B-Privè members

members access to varied and exciting offers

tive is based on strong customer demand for

will have access to over 50 uniquely crafted

on select merchandise and special previews

a world-class loyalty program that goes far

privileges that range from dining, spa and

at Porsche Design and Bally including upto

and beyond in providing a broad selection of

business centre at Dusit Devarana New Delhi,

30% off with a validity of a year.

unique luxury experiences.

DusitD2 and The Royal Park Hotel, London.

The loyalty program membership is priced

in addition to certificate redemption on complimentary ice skating training sessions.

Today’s discerning consumer is increasingly

The program will also include privilege cer-

at 14,999 plus taxes and shall be valid for a

looking for personalised and unique experi-

tificates that can be redeemed for specially

year from the date of issue. Guests can learn

ences that are meaningful. As part of Bird

curated deals on stay, dining, Spa as well as

Group’s commitment to the proposition of

birthday and anniversary celebrations at each

www.birdhospitality.com/bprive/ or emailing

members’ needs being always satisfied, B-

of these properties.

at customercare.dusit@a4a.co.in or by con-

Privè offers an enriched array of unique luxury

With regard to the entertainment brands of

experiences across the Bird Group’s brands in

the group, the program offers attractive offers

about

the

program

visiting

tacting B-Prive guest services at 8588886812.

by TNH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

AVIATION

Tigerair strengthens India operations to Singapore Airline introduces additional flights to Hyderabad and Tiruchirappalli. City wise fare details:

Teh Yik Chuan – Director – Sales and Marketing, Tigerair Singapore along with Bridget Goh – Area Director, India & Sri Lanka, Singapore Tourism Board at the press conference held on Wednesday, 20th January 2016.

Singapore-based budget carrier Tigerair that connects to six Indian destinations, further strengthens its base in India with one seasonal additional frequency each to Hyderabad and Tiruchirappalli. From 25th April to

Departure

Arrival

All-In Round Trip fare* (in INR)

Hyderabad

Singapore

11,599

Lucknow

Singapore

11,599

Chennai

Singapore

9,999

Kochi

Singapore

8,999

Tiruchirappalli

Singapore

11,599

Bangalore

Singapore

11,599

Start of travel period

End of travel period

09 March 2016

16 April 2016

06 March 2016

21 April 2016

24 February 2016

30 March 2016

22 February 2016

08 April 2016

24 February 2016

30 March 2016

24 February 2016

30 March 2016

* All fares are in INR are indicative and subject to availability and exchange rate fluctuations

Flight Details- Hyderabad: Flight No.

From

Departure (local time)

Arrival (local time)

Additional Day of Week

TR 2624

Singapore

Hyderabad

2230 hours

0030 hours

Monday

TR 2675

Hyderabad

Singapore

0130 hours

0845 hours

Tuesday,

15th June 2016, the airline will increase flight frequency on its Hyderabad-Singapore route taking the total count to seven weekly flights,

Flight Details- Tiruchirappalli: Flight No.

From

Departure (local time)

Arrival (local time)

Additional Day of Week

TR 2668

Singapore

Tiruchirappalli

2305 hours

0035 hours

Tuesday

TR 2668

Tiruchirappalli

Singapore

0135 hours

0835 hours

Wednesday

while the Tiruchirappalli-Singapore route will have a total of 14 weekly flights. This move is part of Tigerair’s growth strategy in the India market and its commitment to meet the increasing demand from travellers in India.

global network as we realise the potential

ship between Tigerair and STB for a success-

To celebrate this announcement, Tigerair

and opportunities that the market has to offer.

ful marketing campaign targeted at Indian

has announced an all-inclusive return fare to

The increase in frequency on the Hyderabad-

travelers from South India and Lucknow, its

Singapore from INR 11,599. The airline has

Singapore route and Tiruchirappalli-Singapore

latest network city.

been committed to provide affordable fares to

route is due to the overwhelming response

Indian passengers to visit Singapore, a fun

from this market during the peak season. The

filled family destination, since its operations

special fares will further benefit our travellers

began in India. To ensure an overall memo-

from India to visit Singapore bundled with

Indian travellers have visited Singapore, reg-

rable experience, Tigerair has partnered with

convenience of travel.”

istering 7.4% growth. As a popular destination

Singapore Tourism Board with an aim to encourage travellers from India to witness the thrilling sights and sounds of Singapore. Indi-

Indian arrivals up by 7.4% As of November 2015, more than 924,000

among Indian travellers, Singapore has a mulPartnership with STB

titude of experiences for a fun-filled family

“We have over the years built very strong

holiday as well as vibrant lifestyle offerings

ans travelling to Singapore will benefit from

relationship with Singapore Tourism Board

for working millennials seeking a short get-

this collaborative effort thereby gaining an as-

(STB). We are certain that this collaboration

away. “We are excited to continue our part-

sured exciting holiday.

will help us accomplish our objective of giving

nership with Tigerair and offer Indian

travel enthusiasts in India the opportunity to

travellers to start 2016 with attractive fares

get the best Singapore experience,” said

and indulge in spending quality time with

Chuan. Commenting on the partnership, Brid-

loved ones in Singapore.” India is the top 5

Commenting on the occasion, Teh Yik Chuan

get Goh – Area Director, India & Sri Lanka,

visitor market for Singapore with over

– Director – Sales and Marketing, Tigerair Sin-

Singapore Tourism Board said that the last

943,000 Indian travellers in 2014 and the av-

gapore said, “Tigerair has always viewed

year, Singapore celebrated its Golden Jubilee

erage length of stay being 6.8 days,” Goh

India as an extremely significant part of our

and one of key collaboration was the partner-

added.

India key part of Tigerair’s global network

TRAVEL AND HOSPITALITY | FEBRUARY 2016

by T NH DESK

AVIATION

AirAsia X now connects New Delhi direct to Kuala Lumpur INR 6790 one way for standard seats and INR 29990 one way for Premium Flatbed seats. AirAsia X now connects New Delhi direct

These promotional fares are available

ing the existing route network of our affiliates AirAsia Berhad, Thai AirAsia and AirAsia India, in addition to the growing demand for connectivity between New Delhi and Kuala Lumpur. Moving forward, we plan to provide even greater connectivity to Australia and North Asia via Kuala

to Kuala Lumpur, with the successful take-

for online booking from today until 14 Feb-

off of its maiden flight. The airline now

ruary 2016, for the travel period from now

provides Indians with better connectivity,

until 30 June 2016. All promotional fares

and Thai AirAsia carried over 1 million

low-fares and high-value service into the

can be booked online at airasia.com as

guests in and out of India, and with AirA-

capital city of Malaysia.

well as via AirAsia’s all-new mobile app

sia X’s entry into this market, we can pro-

on iPhone and Android devices, and AirA-

vide even more connectivity for our Indian

sia’s mobile site at mobile.airasia.com

guests to the rest of Asia and Australia

Lumpur from this capital city.” “In 2015, our affiliates Malaysia AirAsia

The inaugural flight D7183 operated by AirAsia X Berhad on an Airbus A330 departed on-time at 11.15 pm from Indira Gandhi International Airport. A press conference and celebration event was held in the city to commemorate the entry of AirAsia X into northern India. The celebration event was graced by His Excellency Datuk Naimun Ashakli Mohammad, High Commissioner of Malaysia to India; Amaran Abdul Rahman, North India Director, Tourism Malaysia and Benyamin Ismail, CEO of AirAsia X Berhad. AirAsia X is offering promotional all-infares from New Delhi to Kuala Lumpur from as low as INR 6790* one way for

Benyamin Ismail, Chief Executive Officer

through our extensive route network, es-

standard seats or from INR 29,990* one

of AirAsia X Berhad said, “We are excited

pecially through our Fly-Thru product,”

way for the award-winning Premium

to celebrate the return of AirAsia X flights

added Benyamin.

Flatbed seats to celebrate the commence-

to New Delhi. We now have stronger foun-

ment of this four times weekly flight.

dation to be in this market, complement-

by T NH DESK

Turkish Airlines and Boeing, Sign Long-Term Collaboration Agreement

through strategic investment in its fleet,

Companies’ Strategic Alliance Agreement will support development of Turkey’s largest airline and the aerospace industry of our country

today’s signing we deepen our relationship

product and network resulting in impressive passenger growth figures. With with one of the leading brands in the aerospace industry, our long-term partner

Turkish Airlines and Boeing , building on

Turkish Airlines Chairman M.Ilker Ayci

Boeing, and continue to seek new, innova-

their 70-year relationship has signed a col-

and Boeing Commercial Airplanes President

tive ways to grow Turkish Airlines,” said

laboration agreement that will strengthen

CEO Ray Conner signed the Strategic Al-

M.Ilker Ayci, Chairman, Turkish Airlines.

Turkish Airlines’ long-term industry leader-

liance Agreement during a visit by the air-

“Boeing is proud to further our strong,

ship, as well as Turkey’s aerospace and

line’s executives to Seattle for the delivery

committed relationship with Turkish Air-

technology capabilities. In the agreement,

of their new Boeing 777-300ER (Extended

lines in ways that support both companies’

Turkish Airlines and Boeing identified sev-

Range) and two Next-Generation 737-

profitable growth and Turkey’s long-term

eral potential areas of new cooperation, ex-

800s.

development,” Conner said.

panding on Boeing’s already-significant investment with Turkish industry.

“Turkish Airlines is one of the world’s

by T NH DESK

leading carriers that established its position

TRAVEL AND HOSPITALITY | FEBRUARY 2016

3rd TnH Awards on 1st May 2016

at ITC Maurya, New Delhi

DESTINATION

IN THE LAP OF NATURE Ever heard of the Scotland of India or the Kashmir of South India? There are a few more though, like the land of brave soldiers or a bowl of coffee and a place bearing so many nicknames, of course, tops the list of a traveller’s wanderlust.

v B RAKESH KUMAR Y

Around 11 AM in the morning, we landed at

people here don’t worship any God, but only

The destination of our subject is Coorg or

Mangalore airport. The first question to the

their ancestors. They don’t worship idols but

Kodagu, the smallest district of Karnataka,

driver sent to meet us at Mangalore airport

their weapons; they don’t celebrate Diwali,

which has always been a fascination for trav-

was how much time it would take to reach

Eid or Christmas, they celebrate just three fes-

elers all over the country and even abroad, in

Coorg. He informed that it is just 131 km, but

tivals, including Huttari (harvest festival); they

the recent years. As one looks back in time

it takes at least four to five hours as the roads

don’t wear the traditional attire of South

and travels down the memory lane, its majes-

have many curves and turns.

India; and they relish pork dishes. And all of

tic hills, serene weather, picturesque beauty,

With coconut and nut trees along one side

and flourishing coffee estate perhaps did the

for as far as the eye could see, the road jour-

The irony doesn’t end here, the list is long

trick in tempting the British to set up their

ney from Mangalore to Coorg is one that

but perhaps the most amusing is the fact that

homes in the lap of its mountains. As the

comes rarely and for a traveler having treaded

despite being extremely peace loving people,

Western civilization, at the peak of their

this path once becomes a memory for a life-

every house owns a gun or two. And the land

grandeur at that time, settled in Coorg, they

time! Then comes lush green coffee estates

has produced some of the finest soldiers, in-

could not help but compare this incomparable

and shimmering streams. However, the as-

cluding Field Marshal K M Cariappa and Gen-

land to that of Scotland, as both places enjoy

cending roads, with many twists and turns

eral K S Thimayya. All in all, the place is very

the same hilly terrain and weather.

this in the very heart of South India.

may prove to be quite exhaustive. At around

much different from rest of India in terms of

Geographically, Coorg is situated at 1,140

3 PM in the evening, we entered the periph-

culture, food habits, dress and even looks.

metres above sea level and boasts of wonder-

ery of Coorg and alas, what a sigh of relief it

ful forests, huge coffee estates, scenic hills,

was!

Coorg is not name of a city but of a district surrounded by Mysore, Mangalore and Banga-

numerous falls, famous temples and trekking

On our way, our driver, who was Coorgi, in-

places. What more does a traveler need on

formed a number of interesting things about

offer?

Coorg and its inhabitants. Even though Coorg

Around 4 pm, I finally reached in The

lore. Virajpet, Medikeri and Pollibetta are its main city.

Thus on this high enthusiastic note began

is situated in the very heart of South India, it

Tamara Coorg (Madekeri Taluk)- a luxury re-

my journey by flight from Delhi to Mangalore

bears no resemblance to this part of the coun-

sort and my home for the next two days. As I

and then on to Coorg by road, to check what

try, or for that matter to any part of India. It

took a refreshing welcome drink, sitting in the

the ‘Scotland of India’ had to offer in reality.

came as a surprise to me when I learned that

hut-like reception area, I felt extremely re-

TRAVEL AND HOSPITALITY | FEBRUARY 2016

DESTINATION

prepared? Our guide for the coffee plantation was a 25-year-old boy, who was not only expert in coffee plants but also on cardamom, pepper and other produce. He informed the difference between coffee varieties like Arabica and Robusta. Arabica plants are small in height but their beans are larger in size, while Robusta plants are tall but with small beans. He also told how the coffee bean was actually the seed inside a berry that would be dried, roasted and ground before being used as coffee. Our next class was held at the café where he gave us raw coffee beans for us to prepare laxed, an indication of the days to follow.

how it was really prepared.

a brew. And trust me it was the best coffee I

Located in 170 acres of lush greenery, the

After having the light snacks, tired from a

resort grows its own coffee, cardamom and

long journey, we preferred for early dinner.

After our first-hand experience with coffee,

pepper, along with several rare plants, and

The resort has eclectic dining options includ-

it was time to explore the places nearby.

also produces honey. The resort has 56 luxury

ing The Falls, the multi-cuisine restaurant and

Coorg is quite rich in terms of sightseeing.

cottages surrounded by hills and sparkling

The Deck, the resort’s lounge bar. The resort’s

Two of the biggest falls in Coorg are Abbey

streams.

ever tasted.

executive chef, Ranjan Samal informed that

Falls and Iruppu Falls, but we preferred the

Our cottage had generous living areas, out-

Coorg is not only popular for its picturesque

latter, given its proximity to our resort and its

fitted with modernistic furnishings including

beauty but also for its cuisine. In dinner he

picturesque setting. If one has any liking for

plush four-seater futons, LED television sets,

cooked some of the famous Coorgis dishes like

wildlife, Coorg has a lot more to offer. Rajiv

king-size beds, comfortable lounge chairs and

Pandi curry (pork) and Akki Rotti (a chatpatti-

Gandhi National Park houses tiger, jungle

board games for recreation and pull-out

like pancake made from cooked rice and rice

bison, sloth bear and the Asiatic elephant.

mountain view balconies.

flour), as well as Nooputtu (rice).

The Namdroling Nyingmapa Monastery

By the time we settled in, it was almost dark

The next morning turned out to be quite a

(Golden Temple) is also very popular among

and the manager of the resort suggested that

mesmerizing one. For city dweller like me,

tourists. It is a holy place for Tibetan. The

we try some fresh coffee and snacks from the

watching rare birds perched atop tall trees in

temple is calm and people could be seen me-

coffee shop — The Verandah. He then offered

front of my cottage window was a rare treat.

diating here. Two days stay in Coorg gave us

me the chance to drink “my own prepared

They infused colours into the surroundings,

a thought that Coorg was a haven where one

coffee”. Of course, I agreed. It was next

making for a perfect picture-postcard scene.

could escape from the humdrum of daily life.

arranged that we visit a coffee estate and see

Then it was a turn to learn how coffee is

(The writer is Delhi-based journalist)

TRAVEL AND HOSPITALITY | FEBRUARY 2016

GOVERNMENT

‘Jal Mahotsav will be a very interesting event in MP’ Jal Mahotsav will be a very interesting and important event in Madhya Pradesh, says Hari Ranjan Rao, Commissioner Tourism and MD, MP Tourism. In an exclusive interview with TnH, Rao speaks about the significance of Jal Mahotsav for the state tourism.

BY PREM KUMAR

Hari Ranjan Rao Commissioner Tourism and MD, MP Tourism

food bazaar, hot air

nana ride. Some other interesting activities

ballooning and many

would also be there, like treasure hunt, bul-

more fun packed activ-

lock cart ride, volley ball, tug of war, cycling,

ities. “Jal Mahotsav will

kite flying, camp fire and star gazing.

be a very interesting

As regards safety arrangements made for

and important event in

this event, Rao informed that fire safety pre-

Madhya Pradesh. It is

cautions have been strictly implemented for

indeed an innovative

the event. First Aid and Medical cover has

initiative of the state

been positioned. For Water borne activities,

tourism,” said Rao.

life jackets are compulsory and life-saving

Madhya Pradesh, so

arrangements have been made for air borne

far known for its heritage, wildlife, pilgrim

activities. Air safety norms have been made

and leisure destinations, has a new, incredi-

mandatory and will be adhered to during the

ble offer to make- water – adventure –sports.

activities.

“The land blessed with innumerable rivers

“This ethnic and unique celebration will

like the Narmada, Kshipra, Sone, Betwa, Tapti,

also serve to reinforce Madhya Pradesh as

Denwa, Ken, Chambal and many more, will

one of the most sought after travel and leisure

now be new signature in India for adventure

destinations in India,” Rao remarked. As re-

Starting from February 12, 2016, the 10-day

sports. Keeping the significance of water in

gards expectation from the New Year, Rao

‘Jal Mahotsav’ event is the first ever water-ad-

mind, the Government of Madhya Pradesh is

said, “The year 2015-16 has been declared as

venture sports carnival of central India. “It is

initiating a truly unique and mega annual

‘Tourism Year’. It has proved fruitful as we see

a kaleidoscope of the infinite potential of

event- Jal Mahotsav ,” said Rao.

an increase in tourist’s footfalls. Moreover,

Madhya Pradesh as a water-adventure sports

Breathtaking activities for the adventure

with new units coming up and facilities like

destination,” said Rao. He informed that the

enthusiasts would be there as part of the

Caravans, the USP has definitely shown a

event would have a plethora of water, air and

event. These will includes activities like hot

positive turn.”

land adventure sports activities, spiced up

air ballooning, Jet ski, parasailing, para mo-

with folk cultural performances, craft market,

tors, hot air ballooning, water zorbing, ba-

MP to Celebrate India’s First

JAL MAHOTSAVfrom February 12, 2016 The Jal Mahotsav will focus on a number of activities -- colourful traditions and customs, local sightseeing, adventure sports, tug of war, volleyball, paragliding, treasure hunt etc. Madhya Pradesh is all set to become India’s first state to organize ‘Jal Mahotsav’ or ‘Water Tourism’ this month with a view to attracting more tourists to the state. It will be a ten-day celebration will focus on a number of activities -- colourful traditions and customs, local sight-seeing, adventure sports, tug of war, volleyball, paragliding, treasure hunt etc. The ‘Jal Mahotsav' extravaganza will be inaugurated on February 12 in Hanuwantiya at Indra Sagar Dam, one of Asia's largest manmade water reservoir. It will bring forth an op-

art and craft, folk music, dance and cuisines. "It is a first-of-its-kind event going to be or-

mega event will be inaugurated by Madhya Pradesh Chief Minister Shivraj Singh Chouhan,"

portunity to experience the colourful customs

ganised in Madhya Pradesh. The aim is to en-

said Tanvi Sundriyal, IAS-Additional Managing

and rich traditions of Madhya Pradesh through

courage more tourists to this destination. The

Director of MPSTDC.

TRAVEL AND HOSPITALITY | FEBRUARY 2016

by T NH DESK

COVER STORY

Expectation high from the Union Budget 2016 Indian Travel & Hospitality Industry has high expectation from the Union Budget 2016. They expect the budget to focus on improving the overall environment of the tourism industry.

v B PREM KUMAR Y

The Modi Government has promised high priority to tourism sector, however, steps taken so far are not enough. Now that government will complete two years in office, it is high time to act on its promises. The next budget presentation could be the opportune occasion to make a new beginning and reignite new hope. Vinod Zutshi, Tourism Secretary, Government of India said he is optimistic of the next budget. He informed that the MoT is pushing for Infrastructure status for the hotel industry, which has been the long standing demand of the country’s hotel industry. “We have been pushing for this status for long time and we will continue to do so in future as well. “I am hopeful that the next budget will carry some good things for the industry. We had discussion with the industry to know their expectation from the budget and included their suggestions in our proposal to the Finance Ministry,” said Zutshi. Seeking Infrastructure Status for the hotel industry has always been on our agenda; he said and informed that a group constituted by the PM also suggested infrastructure status for this industry. However, he added that the

Vinod Zutshi Tourism Secretary, Government of India

Ankur Bhatia Executive Director, Bird Group & Member, CII National Committee on Civil Aviation

TRAVEL AND HOSPITALITY | FEBRUARY 2016

SP Jain MD, Pride Group of Hotels

rest of the tourism sector does not need any incentive. “Small enterprises may need some financial incentives, but rest of the sector does not need any incentive,” said Zutshi. Tourism sector has immense growth potential for the economy. Tourism has been a key contributor to the Indian economy with immense possibilities of growth,” said Ankur Bhatia, Executive Director, Bird Group. “While the government’s initiatives to strengthen domestic connectivity as well as international accessibility have borne positive results, there is a huge gap in terms of travel facilities, infrastructure, hotels, recreational outlets, high taxes and tourist safety that still needs to be addressed,” said Bhatia, adding that a thriving tourism industry not only reinforces the hospitality sector but also contributes significantly to the economic growth and drives direct and indirect employment. As for his expectation from the union budget, Bhatia adds, “This union budget we are hopeful that the government will focus on the overall environment of the tourism industry and help drive the industry towards its projected growth. It is time to showcase brand India globally and provide sufficient impetus to put India firmly on the international tourist radar and we are hopeful that the government will consider effective solutions for the same.” One of the concerns of the Indian hospitality industry has been that it is highly taxed. “Indian hospitality industry is taxed heavily.

COVER STORY We hope that once GST comes into force there will be some rationalization in taxation applicable to our industry,” said SP Jain, MD, The Pride Group of Hotels. “We have to keep in mind that we are competing with international markets. Our neighboring countries have 10 per cent tax for the hotel industry. Because of their low taxation, countries like Singapore, Malaysia are able to attract more tourists than us,” said Jain, adding, “But as our PM recognizes the importance of Tourism industry, we hope that in future, the government will make this industry more competitive by levying reasonable taxes and granting complete infrastructure status to the hotel industry. Once all these benefits are granted, we will attract more foreign tourists.” Jain said that the government has granted infrastructure status to new hotel projects upto Rs 200 crore. “But we request the Finance Minister that there should not be any discrimination between old and new projects and all those benefits that are available to the future projects should be extended to present projects as well,” said Jain, adding that the incentives given to start-ups should also be extended to the hotel industry. Currently there are many taxes such as luxury tax, VAT and service tax, said Jain, suggesting that these taxes should be merged into one hotel tax, which should be in range of 10-12 as Malaysia, Singapore, Sri Lanka and other countries have. Only then we will be able to compete in international market and attract more tourists. With foreign tourist arrivals in the country registering a very modest growth last year, it is challenging time for the travel and tourism industry. The forthcoming budget must provide for financial measures to augment the sector. SN Srivastava, President, Clarks Inn Group of hotels said that it is high time that the government shows that PM’s T for Tourism is indeed embedded in the budget. Two critical areas that we would want the government to attend to in this budget are a tourism friendly GST and investor friendly environment for budget hotel developers. GST is an urgent need of the hour.” He added that India is probably one of the most tourism taxed countries in the world. We are a very uncompetitive destination in the world. Also budget hotel developers need to be wooed with greater financial incentives and low-rate bank loans. The effect will be immediate and, as hotel industry allows 100 per cent FDI, not only huge overseas investment can follow but even a lot of investment will come from within.”

Riyaaz Amlani, President, NRAI said that the restaurant industry would welcome positive changes from the budget which can reduce both the license and tax burdens of the industry. “The need for a unified tax system is paramount. Quick implementation of GST is what the industry is expecting from the budget this year,” SN Srivastava Co-founder & President said Amlani, adding that the restaurant inClarks Inn Group of Hotels dustry has been a significant contributor to the country’s overall economy and it is important for the government to recognize its contribution and give it the infrastructure status. According to Karan Anand, Head Relationships, Cox & Kings, the tourism industry should be treated at par with exporters Karan Anand Head Relationships,Cox & Kings based on its foreign exchange earnings. “Tourism industry gets discriminated vis-a -vis exporters. It does not get any benefits that exporters of goods receive in spite of the fact that it earns foreign exchange and its retention of foreign exchange is much higher than any other export oriented industry,” said Anand. He added that like exporters, based on foreign exchange Riyaaz Amlani President, NRAI earnings, tour operators should also get exemption of service tax on package tours as the payment is received in foreign exchange. “With the service tax added at present, India packages loose on account of price competitiveness and cannot match the prices on holiday packages, which are offered by our competitive countries like China, Thailand, Malaysia, Sri Lanka, Singapore, Hong Kong etc. Service tax is levied for the services provided to Indian tourists visiting neighbouring countries like Nepal, Bhutan, Sri Lanka, Bangladesh, Maldives etc., which was not there prior to July 2012. This needs to be withdrawn as services are provided outside India,” Said Anand.

Expectation from Union Budget 2016 for Aviation: Ankur Bhatia, Executive Director, Bird Group and Member, CII National Committee on Civil Aviation says: The Indian aviation industry is on a high growth trajectory and is poised to become the third largest travel market by 2026. The draft aviation policy as well as airport development in tier-I and Tier-II cities is a welcome move in identifying certain relevant aspects affecting the aviation sector. Yet there are several challenges related to complex policies, aggressive price cuts, multi-tiered tax system and infrastructure deterring the true potential of the Indian aviation industry. I look forward these challenges to be addressed in the upcoming union budget. There is an immense growth potential for Indian civil aviation and with the right infrastructure and policies will serve as a key enabler for economic growth, employment creation and tax revenues. It is imperative that success of civil aviation is seen as a national priority, a goal shared by different ministries, government agencies and the industry."

TRAVEL AND HOSPITALITY | FEBRUARY 2016

HOSPITALITY

The Pride Group of Hotels launches its first upscale hotel in the capital The Pride Group of Hotels officially launched their first upscale hotel, the Pride Plaza Hotel at Aerocity in the capital. Nitin Gadkari, Minister of Road Transport Highways and Shipping and Vijay Sampla – Minister of State for Social Justice and Empowerment marked their precious presence on its launch and inaugurated the hotel. Guest list at the party saw some affluent personalities like Harun R. Khan (Deputy Governor, Reserve Bank of India), Shimon Sharif (Ace Shooter), Dr. Sanjay Kaushik (Chairman, Paramount Group India), and

Sharad Aggarwal (Additional Commis-

sioner of Police (Traffic). Within its majestic façade, the hotel boasts of an elegant spread of 385 exquisite rooms and suites, 5 state-of-the-art Banquet Halls, eclectic dining venues, an outdoor swimming pool, fitness center and ORA spa that resonate true Indian hospitality and traditional services. The Pride Plaza Hotel has something to offer for all palettes; the restaurants at the hotel offer a perfect blend of authenticity and sumptuous flavors. A paradise for food lovers Pride Plaza offers all day dining restaurant – Café Pride, the Pan-Asian restaurant – Oriental Spice and the Deli counter – Confectioner–the patisserie offers an assortment of confectionaries and bakery products. Imprinted with alluring décor, the

said, “With our in-depth experience and knowl-

Kolkata. Located in Aerocity and in close prox-

lounge bar, Stallion lets one unwind after a

edge in the hospitality sector, we at the Pride

imity to Delhi and Gurgaon, the hotel is one of

long day with invigorating cocktails, mocktails

Group of Hotels are pleased to venture into a

the most accessible destinations one can

and world-class beverages. What’s more, for a

new hospitality segment. This segment is po-

choose for lavish amenities & facilities for mem-

dose of tranquility and relaxation, one can head

sitioned as an upscale brand for business and

orable stays, vacations and meetings.”

to ORA, the wellness center featuring a fully-

leisure travelers. We have launched our upscale

From a dinner date to a social meet-up or an

equipped fitness center and a relaxing spa.

hotel, The Pride Plaza Hotel at Aerocity and by

office outing, the Pride Plaza Hotel takes pure

Commenting on the grand opening, S.P. Jain,

the end of 2016 we are looking at expanding

pride in crafting culinary voyages, each culmi-

Managing Director, The Pride Group of Hotels

the Pride Plaza brand to Ahmedabad and

nating in a glorious affaire. Be it a stayover, a business visit, a family vacation, a conference or a social gathering – experience the essence of personalized services in all that you do. by T NH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

HOSPITALITY

Carlson Rezidor hotel group signs seven hotels in Jammu and Kashmir in a multiple-property deal comprising 817 rooms The deal with Mushtaq Group of Hotels involves 817 rooms under the Radisson Blu, Radisson and Country Inns & Suites brands. Carlson Rezidor Hotel Group, one of the world’s largest and most dynamic hotel groups, announced the signing of a portfolio agreement with Mushtaq Group of Hotels to openseven hotels comprising 817-rooms under the Radisson Blu®, Radisson® and Country Inns & Suites By CarlsonSM – Brands, in the northern Indian state of Jammu and Kashmir. The seven hotels will be located in the main gateway markets throughout the state and will position Carlson Rezidor Hotel Group as the largest international hotel oper-

proven strategy of signing conversions as well

groups growth in India is an emphasis on ex-

ator in Jammu and Kashmir. The first hotel is

as new builds to establish a strong brand

panding in leisure markets and state capitals.

expected to open in the fourth quarter of 2016

presence efficiently and expediently,” said

With the signing of this portfolio, it will make

in Srinagar.

Thorsten Kirschke, President, Asia Pacific,

inroads into the summer and winter capital of

Carlson Rezidor Hotel Group.

Jammu and Kashmir, as well as provide our

“This multiple-hotel portfolio deal underscores the rapid rate of Carlson Rezidor’s ex-

Raj Rana, Chief Executive Officer, South

Club Carlson members an international brand

pansion and reinforces the leading position in

Asia, Carlson Rezidor Hotel Group added, “The

choice in high demand leisure driven markets

India, a key market that we remain deeply

region enjoys strong domestic leisure demand

such as Srinagar, Pahalgam and Gulmarg.”

committed to. They were pleased to be forg-

and is home to some of the most visited

ing a new partnership and will be employing

leisure destinations in India. Integral to hotels

by T NH DESK

FHA 2016 to enrich the Indian hospitality segment FHA 2016 will accelerate the growth of the Indian hospitality segment and hospitality exhibitors will get to interact with global experts, form tie –ups and augment their business prospects in Asia. With the Indian hospitality sector poised for a big leap, the forthcoming Food and Hotel Asia (FHA) 2016 will offer an extensive platform for the Indian hospitality professionals and help in networking, engage in knowledge transfer with global hospitality experts and abreast themselves with the latest technology and products on offer in the global market. FHA 2016 will have around 300 participants from the global food and hospitality

“Both India and Singapore enjoy sound trade relations that have been consolidated over the years and this will enable the Indian participants to readily source and import products from not only Singapore but across the globe,” Ting Siew Mui Project Director (Lifestyle Events), Singapore Exhibition Services

industry and will be held at Singapore Expo from April 12 to 15. Ting Siew Mui, Project Director (Lifestyle

a sincere endeavour to offer a big boost to the tourism industry, the Indian hospitality scenario has a positive outlook. Based on the reports of India Brand Equity Foundation (IBEF), the market size of the Indian tourism and hospitality industry is expected to grow to US $ 418.9 billion by 2022. There will be six specialized exhibitions of FHA 2016 that will encompass all aspects of hospitality– Food Asia, Hotel Asia, speciality coffee and tea, bakery and pastry, hospitality style Asia and hospi-

Events), Singapore Exhibition Services informed, “With the Indian government making

tality technology. by T NH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

HOSPITALITY

Hilton Worldwide Introduces ‘New Year Getaway’ offer at 14 hotels in India Offer includes 25% off plus free Wi-Fi on stays until 31 December 2016. Hilton Worldwide introduces the ‘New Year Getaway’ offer with 25% off and free Wi-Fi on stays

The Offer is available at the following hotels and resorts in India: JAIPUR Hilton Jaipur AGRA DoubleTree by Hilton Agra

until December 31, 2016. This Offer is available at 14 hotels and resorts located across 11 cities in

GOA

India. Booking must be made before February 14, 2016, and at least three days in advance of ar-

DoubleTree by Hilton Goa - Arpora - Baga

rival. The Offer is ideal for business as well as leisure travellers as it is available at resorts located

Shillim in the Western Ghats

in Goa, Agra and Jaipur as well as hotels in Delhi NCR, Mumbai, Chennai, Bangalore, Trivandrum,

Hilton Shillim Estate Retreat & Spa

Pune and Vadodara.

NEW DELHI Hilton Garden Inn New Delhi / Saket GURGAON Hilton Garden Inn Gurgaon Baani Square DoubleTree by Hilton Gurgaon - New Delhi NCR MUMBAI Hilton Mumbai International Airport BANGALORE Hilton Bangalore Embassy GolfLinks DoubleTree Suites by Hilton Bangalore CHENNAI Hilton Chennai TRIVANDRUM Hilton Garden Inn Trivandrum VADODARA Hampton by Hilton Vadodara - Alkapuri PUNE DoubleTree by Hilton Pune - Chinchwad

First Radisson Hotel opens in the Heart of Udaipur City Radisson Udaipur opens its doors to welcome guests visiting Udaipur, a city famous for its historical palaces, rich culture and scenic locations. The hotel is located in the heart of Udaipur,

proximity to key attractions such as the histor-

situated along the city centre at the Lake City

ical City Palace, Lake Pichola, Lake Fateh Sagar,

Mall of Riddhi Siddhi Group. International and

man-made lakes and city’s shopping centres in

domestic visitors traveling to Udaipur for leisure

Hathi Pole and Malda Street. The hotel is less

“I look forward to a mutually rewarding long-

or business can enjoy world-class facilities and

than an hour’s drive from the airport and ten

term association with Carlson Rezidor Hotel

services as well as Radisson’s unique Yes I Can!

minutes’ from the railway station.

Group,” added Saurabh Tak, Managing Director,

SM service philosophy when they stay at the hotel.

Shyam B Gupta, Managing Director, Riddhi

Riddhi Siddhi Group.

Siddhi Group said, “This is our first hospitality

Radisson Udaipur features 56 well-appointed

Raj Rana, Chief Executive Officer, South Asia,

venture in India and we are happy to have tied

rooms and suites with central heating and cool-

Carlson Rezidor Hotel Group said, “Radisson

up with Carlson Rezidor Hotel Group. We are

ing. All rooms have amenities like workstation,

Udaipur is our second hotel in the city of

confident, their management and marketing ex-

cordless phone, LED satellite television, tea/cof-

Udaipur and we are honored to be partnering

pertise will benefit the hotel.

fee maker, electronic safe and Dove amenities.

with Riddhi Siddhi Group for this beautiful ad-

Mahesh Kumar Tak, Managing Director, Rid-

In addition, all rooms feature free Wi-Fi internet

dition to our portfolio of 75 operational hotels

dhi Siddhi Group said, “The hotel enjoys a su-

access for guests to keep connected, whether

and 45 under various stages of development.”

perb city centre location, ideal for business and

for work or play.

The hotel is strategically located with close

TRAVEL AND HOSPITALITY | FEBRUARY 2016

leisure travellers.”

by TNH DESK

HOSPITALITY

Minor Hotel Group completes largest-ever hospitality deal in Portugal with acquisition of Tivoli Hotels & Resorts Minor Hotel Group (MHG) has completed the final stage of its acquisition of Tivoli Hotels & Resorts, a well-known Portugal-based brand with 14 properties across Portugal and Brazil.

Hotel Beach Club & Golf; the 280-key Tivoli Victoria Vilamoura Golf Resort Conference & Spa; The Residences at Victoria Clube de Golf which has 88-keys, plus the 100-key Tivoli Coimbra Hotel in historic Coimbra north of Lisbon. These seven properties are part of the overall Tivoli portfolio of 14 hotels, totalling 12 in Portugal and two in Brazil, with almost 3,000 keys in total. Dillip Rajakarier, COO of Minor International

The group is owner and operator of hotels

gives MHG the opportunity to expand the reach

and CEO of Minor Hotel Group, commented, “We

and resorts in 22 countries across Asia Pacific,

of the Tivoli brand into its other areas of opera-

are excited to add Tivoli to Minor Hotel Group’s

the Middle East, Europe, South America, Africa

tion including the Middle East, Africa and Asia.

portfolio of hotel brands. With over 80 years of

and the Indian Ocean.

In addition, MHG intends to fully capitalise on

history, the Tivoli brand brings with it a rich

The acquisition of Tivoli Hotels & Resorts,

Tivoli’s strong asset portfolio by investing fur-

heritage, a highly experienced team and a

which totals EUR 294.2 million, not only marks

ther in the Tivoli hotel assets to further enhance

deeply loyal customer base. The Tivoli acquisi-

MHG’s strategic entry into Europe and Latin

the positioning of the brand across its markets.

tion further cements MHG’s position as a world-

America, but also provides the group with a

This final stage of the brand’s acquisition

class hotel operator, with a portfolio now

strong operating platform to drive further

comprises seven hotels in Portugal: in the coun-

extending to Europe and South America. Look-

growth in those markets.

try’s capital, the 119-key Tivoli Jardim Lisboa

ing forward, we have already planned further

This represents the largest-ever hospitality

Hotel; the 77-key Tivoli Sintra Hotel in the UN-

investment into the Tivoli hotel assets and its

transaction in Portugal and is a highly accretive

ESCO World Heritage Site of Sintra, and the 30-

operating and distribution infrastructure to re-

acquisition for MHG. The Tivoli business is

key Tivoli Palácio de Seteais to the west of

alise the full potential of this strategic invest-

strong, generating revenue of EUR 121 million

Lisbon; in the Algarve, one of Europe’s premier

ment.”

and normalised EBITDA of EUR 31 million in

tourism destinations, the 324-key Tivoli Lagos

by T NH DESK

2015. The acquisition not only adds strong earnings underpinned by valuable hotel assets, but is also well-timed to capitalise on recent strong growth in Portugal’s tourism market. The acquisition was completed in separate stages over the course of more than 12 months under highly challenging circumstances, highlighting MHG’s strong, multi-jurisdictional deal execution capability. This final transaction follows MHG’s acquisition in 2015 of five Tivoli hotels in Portugal and two Tivoli hotels in Brazil, along with the Tivoli brand in Brazil. This now

TRAVEL AND HOSPITALITY | FEBRUARY 2016

FESTIVAL

Gujarat’s Kite Festival ’16: grand and colorful Festivals have become a key element of Gujarat’s socio-economic and cultural life. One of the many big festivals that Gujarat celebrates every year is The International Kite Festival.

v B PREM KUMAR Y

This year also Gujarat celebrated Kite festival with much fanfare and

now celebrated in other states along with Gujarat and Punjab as well.

spectacle. This year also the colorful celebration of International Kite Fes-

Gujarat Chief Minister Anandiben Patel wished that the kite festival

tival attracted a lot of people from across the world. The International

would help us realize our lofty goals and resolutions, and also catapult

Kite Festival coinciding with Makar Sankranti, was off to a flying start on

Gujarat to a proud place the international tourists’ circuit. Talking about

the right bank of River Sabarmati on 8th January with Gujarat Governor

the magnificence of Makar Sankranti, she said, the Sun’s movement from

O. P. Kohli presiding over the function and Gujarat Chief Minister

the Tropic of Capricorn to the north typifies our ancestors across the length

Anandiben Patel inaugurating the show. The Sabarmati Riverfront is one

and breadth of India invoking the solar energy for the welfare of the

of the important spot in Ahmedabad where people gather to fly kites or

mankind. It is a festival to mark Man mingling with Nature.

to see thousands of colorful kites flying in the sky. The Government of Gujarat has actively been involved in promoting, marketing and organizing the state’s festivals including kite festival.

Briefing about the role of the festival became the financial support for the poor-labour families CM Patel said that by adding women in the kite making cottage industry the gross business of the industry has been

A clear sky, mild breeze with nip in the air provided a perfect setting

reached to Rs. 750 crore. She delighted on the occasion while public par-

for thousands of spectators to cheer kitists from 31 countries, from twenty

ticipation takes place in celebration of three festivals simultaneously at

seven Indian states and the rest from Gujarat flying kites of different size

the riverfront; such as Flower Show, Sabarmati festival and the Kite Fes-

and shape and myriad colours.

tival.

Speaking on the occasion, O. P. Kohli described the festival as a unique

Both the Governor and Chief Minister earlier extended warm greetings

experience to watch artistic kites soar high in the sky, taking the glorious

to the people of Gujarat. The festival began with a colourful march past

culture of Gujarat to greater heights. He said the sports going back to an-

by the kitists and releasing huge bunches of colourful balloons in the sky.

cient times represents man’s experiments with imaginations and reflects

Patel praised about the children demonstrated the yogic feats like ‘Surya

man’s tastes and culture.

Namaskar’ at beginning of Kite festival and said that the awareness of the

The Governor extended a warm welcome to the participants, who will perform on the Riverfront of Ahmedabad. He said that kite festivals are

TRAVEL AND HOSPITALITY | FEBRUARY 2016

children regarding health and their trial to nurture worship to the sun is very good.

FESTIVAL

Minister of State for Tourism Department Jayesh Radadia said that the Kite Festival which has been organized by the Tourism Department of Gujarat is became center of attraction for Indian-foreign kitists. Makarsankranti is uniquely celebrated in Gujarat. Gujaratâ&#x20AC;&#x2122;s Kite Festival also has an economic significance. It provides employment opportunities to many local people who, months before the festival, start manufacturing kites and many other things related to kite flying. During the festival Kite enthusiasts throng the local markets to buy kites. Patang Bazaar is one of the many famous Kite markets located in central Ahmedabad. Visits of kite enthusiasts and tourists during the festival give boost economic activities in the state. Apart from economic significance, the kite festival also bring people particularly youth and children together to celebrate the festivals, which helps in enhancing social understating in the state. The International Kite Event is organized every year in Ahmedabad in the month of January. The main venue to fly kites and enjoy festivals is the Sabarmati Riverfront. The festival attracts kitists and tourists from many parts of the world. Kitists participate in the festivals with their own kites. Each kite is incredibly different from other in color and design. Apart of Ahmedabad, Gujaratâ&#x20AC;&#x2122;s Kite Festival is celebrated in many other parts of the state. These include

It was an amazing experience for me to par-

tourism department of the state and local ad-

Vadodara, Rajkot and Surat. With its large ca-

ticipate in this yearâ&#x20AC;&#x2122;s Gujarat International Kite

ministration did a commendable job in organ-

pacity and strategic location, the Sabarmati

Festival and see the sky filled with colorful

ising the event. I also visited local markets and

Riverfront is the best spot to enjoy the kite fes-

kites. It was breathtaking to witness such a big

taste some delicious street foods.

tival.

and exciting event. Government of Gujarat,

TRAVEL AND HOSPITALITY | FEBRUARY 2016

HOSPITALITY

cilities and amenities to guests, including an outdoor swimming pool, a fully-equipped health club and a spa, Amrtam by Escenzathat offers relaxing therapies and signature treatments from across the world, Ayurveda and yoga. The Resort’s expansive and versatile indoor and outdoor venues are ideal for conferences, meetings, and special occasions such as wedding celebrations. Dining Destinations InterContinental Chennai Mahabalipuram Resort offers three gourmet dining options which includes The Melting Pot: Market Cafe with three live kitchens that serves the best of European, South Asian and Peninsular Indian

IHG launches InterContinental Chennai Mahabalipuram Resort

cuisine, a Chinese Specialty Restaurant, Tao Of

IHG marks its entry into India with its first InterContinental Resort. InterContinental Chennai Mahabalipuram Resort is the first Luxury Resort by the Bay of Bengal.

ence inspired by the spirit of the roaring twen-

Peng, and Off The Hook, a beachside grill and seafood restaurant. The Gatsby Lounge offers guests classic cocktails and more, in an ambities and the jazz age. Design & Decor

Mahabalipuram’s first exclusive beach resort,

said, “Mahabalipuram forms part of South

InterContinental Chennai Mahabalipuram

InterContinental Chennai Mahabalipuram Re-

India’s glorious history and InterContinental

Resort has been designed by CV Sydney, a firm

sort, was officially launched on January 15,

Chennai Mahabalipuram Resort encapsulates

which is an offspring of the renowned Singa-

2016 as part of the InterContinental Hotels

authentic aspects of the soul of Madras. With

pore based Kerry Hill design firm. In addition

Group (IHG), one of the world’s leading hotel

an encouraging response from local and global

to the breath-taking view, the hotel has state-

companies. Set near the UNESCO world her-

markets since the soft-opening in October

of-the-art architecture and décor to add to the

itage site of Mahabalipuram, InterContinental

2015, we started out what promised to be a

luxurious experience of world-class accommo-

Chennai

features

successful first year of operations. We take

dation, personalised service, and dedicated

world-class accommodation with ocean front

tremendous pride in the Resort, which is the

amenities.

suites and rooms, and three dining experiences

latest addition to IHG’s revamped resort collec-

including a specialty Chinese restaurant. The

tion.”

Mahabalipuram

Resort

The architectural and design philosophy is a seamless expression where aesthetics of the

Resort offers rejuvenating spa journeys and

Vijai Singh, General Manager, InterContinen-

Resort embrace the authenticity of its milieu,

family experiences with unrivalled IHG® hos-

tal Chennai Mahabalipuram Resort said, “We

climate and history. One of the main design el-

pitality standards.

are thrilled to welcome guests from India and

ements is the proportion of the ‘Golden Mean’,

The opening was marked by IHG’s Shantha

around the world to a truly special East Coast

as also mirrored in the interiors.

de Silva, Head of South West Asia and Bryan

luxury resort experience. We promise to offer

While the living spaces capitalise on stun-

Gabriel, Director of Commercial, South West

our guests personal connect and unparalled

ning views and landscaped gardens, it pro-

Asia, who joined Vijai Singh, General Manager

service. The Resort is the owning company’s

vides the guest with choreography: the public

of the Resort and Arindam Kunar, Area General

second partnership with IHG® since the

areas designed to facilitate interaction and so-

Manager, South India, for an inaugural address.

agreement with their sister hotel brand

cial behaviour while the rooms are spaces of-

Media personalities from across the country ar-

Crowne Plaza in Chennai in 2015. ”

fering respite and contemplation. A series of

rived to join the occasion and unwind, experience the wide range of facilities at the Resort. Shantha de Silva, Head of South West Asia

TRAVEL AND HOSPITALITY | FEBRUARY 2016

cultural moments punctuate the journey of the Rejuvenation The 105 room Resort offers a full range of fa-

guests through the Resort. by T NH DESK

HOSPITALITY

DoubleTree by Hilton, Pune: ideal choice to stay DoubleTree by Hilton, Pune has a very strategic location. DoubleTree by Hilton,

evening with some delicious cocktails the pool

Pune with its strategic lo-

site lounge at Level 12 is the perfect spot in the

cation provides easy ac-

hotel.

cess to key business

Miyuki: An authentic Japanese experience

districts such as Chakan,

with an interactive open kitchen awaits each

Hinjewadi IT Park, and

guest in our Japanese restaurant Miyuki. Savor

Talegaon, which houses international companies,

Sahdev Mehta GM, DoubleTree by Hilton, Pune

that makes it very con-

Teppanyaki, Sushi and sashimi prepared by our skilled Chef. Tarta: Tarta is our inhouse bakery and con-

venient for corporate travelers to stay with us.

fectionary serving freshly baked artisan breads,

Leisure visitors can enjoy the nearby popular

delicious pastries, desserts and pies. For special

tourist attractions such as Lonavala, Khandala

occasions our chefs create custome made, im-

and Lavasa that are an only 45-minute drive

pressive and delectable designer cakes.

Keys Hotels associates with Paytm Wallet as its partner • Association to provide a push in digital booking and payments • Currently 20- 25% bookings is on online platform

away. “Our guests have the possibility to expe-

Speaking about the USP of the hotel, Mehta

rience multiple cuisines at our hotel, 3 Spices:

said, “My team, my people. They are astonish-

Berggruen Hotels Pvt. Ltd., a leading chain

The stylish all-day dining restaurant serves a

ing, young, fun and a great an attitude to shine.

of business and leisure hotels which operates

lavish and contemporary buffet for breakfast,

DoubleTree by Hilton Pune is only international

with the brand name of Keys Hotels in the

lunch and dinner. The cuisine served in this

brand serving PCMC and MIDC area. Also the

country has announced its association with

outlet goes from Indian, Oriental to European

hotel is feature packed. It has the only authen-

mobile commerce platform Paytm wallet as its

cuisine. It also offers a vast a-la-carte menu and

tic Japanese restaurant along with super classy

partner.

on Sundays an extraordinary Sunday brunch

roof top restaurant of vicinity. The location com-

The partnership will enable customers of

buffet with a predestinated kids area is await-

bined with best banqueting space makes it a

Keys Hotels to manage their bookings & pay-

ing,” said Sahdev Mehta, GM of the hotel.

selection of top notch. The Hhonors loyality

ments using Paytm which is a leading brand

program is another aspect which is one of the

in the online wallet space. Currently 20-

best loyality progam across the globe.”

25% bookings are on online platform and this

Level 12: A rooftop restaurant with a panoramic view of the city serving scrumptious North Indian cuisine like kebabs and biryanis.

by TNH DESK

association will further push the online bookings.

For those who would like to have a relaxed

by TNH DESK

Exhibition “Emotion in Motion” held at The Metropolitan Hotel & Spa Celebrated Singaporean Artist P. Gnana showcased striking shades of human emotions at Plush Art Spice Gallery, The Metropolitan Hotel & Spa in a solo exhibition, “Emotion In Motion” Art Spice, the plush art gallery at five star deluxe hotel, The Metropolitan

Vidhya Gnana Gouresan, the show reveal an artistic maturity that has en-

Hotel & Spa presented the inauguration ceremony of an enthralling exhi-

abled the artist to seriously focus, ‘explain’ and ‘speak’ about his subject

bition “Emotion in Motion” by a fêted artist P. Gnana from Singapore. P.

matter.

Gnana, Gallery Director of The Gallery of Gnani Arts, is a leading painter

Over finest wines and hors d'oeuvres, the incandescent event at the cap-

and sculptor in Singapore, whose art is in the collection of the President of

ital was inaugurated by The High Commissioner of Singapore, H. E. Lim

the Republic of Singapore and the Singapore Art Museum of the National

Thuan Kuan amidst all the high profile personalities and dignitaries from

Heritage Board.

various fields including Norbert Gutsche, Attaché, Head of Visa Section, Ger-

With a line of themes such as ‘The Umbilical Bond’, ‘Be my valentine’,

man Embassy, TAY Lian Chew, Regional Director, International Enterprise

‘Love in the dawn’, ‘Witness of love’, ‘Divine Intervention’ & Mother and

Singapore, artist Rashmi Khurana, artist Pratima Sheth, amongst others.

Child’, P.Gnana an illustrious artist has put up 44 paintings and few sculp-

The show was supported by Abraxas Lifestyle, a premium magazine, Busi-

tures at his solo exhibition at Art Spice. Focusing on reality, his paintings

ness Standard, a leading financial paper and Brooks Brothers, a luxury

tell a story and expresses different shades of emotions, experiences, rela-

clothing brand. The exhibition is open for public viewing till February 15,

tionships, aspirations, desires, and expectations of individuals. Curated by

2016.

by TNH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

INTERNATIONAL

2016 is the China – India Tourism Year declared by the China National Tourism Administration (CNTA) Year 2016 has been declared as the China – India Tourism Year by the China National Tourism Administration. The number of mutual tourism visits is estimated to exceed up to 1 million which was just 900,000 in 2015. Year 2016 has been declared as the China –

and the “China Tourism Year” in India in 2016,

India Tourism Year by the China National

which aims at building ties of cultural ex-

Tourism Administration. The number of mutual

change, promoting emotional communication

tourism visits is estimated to exceed up to 1 mil-

between the two peoples, reinforcing the foun-

lion which was just 900,000 in 2015. In the

dation of mutual goodwill among the general

press conference of the event on January 12,

public, and enriching the connotations of the

2016, Li Yaying, the Deputy Director General of

developmental partnership between China and

Marketing and International Cooperation De-

India. Based on the consensus reached by lead-

partment of China National Tourism Administra-

ers of the two countries, the “India Tourism

tion (CNTA) pointed out that the number of

Year” was held successfully in China in 2015.

mutual tourism visits is expected to reach 900,

Indian Prime Minister Modi delivered a video

000 in 2015, and the number will exceed to 1

speech at the opening ceremony, while Chi-

million in 2016. CNTA has designed nearly a

nese Vice Premier Wang Yang attended and ad-

hundred tourism promotion and exchange ac-

dressed the event. Thanks to the joint efforts of

tivities under the framework of the 2016,

both sides, the “India Tourism Year” came to a

“China-India Tourism Year”, so as to foster the

successful conclusion. In May 2015, the tourism

persistent and in-depth development of China

authorities of the two countries signed the

– India relations. The opening ceremony of

Agreement on Tourism Cooperation between

2016, “China-India Tourism Year” was held on

the National Tourism Administration of the Peo-

will stage a wonderful performance of tradi-

January 14, 2016 in Siri Fort Auditorium in New

ple’s Republic of China and the Ministry of

tional Huangmei opera named The Seven Fairy

Delhi, India.

Tourism of the Republic of India, which pro-

Maiden for the Indian audience. With the great

In the press conference, Li Yaying made an

vided strong support for various activities of the

importance attached by the central govern-

introduction on “China-India Tourism Year” and

“Tourism Year” and other bilateral cooperation

ments of both countries and the active partici-

the tourism exchanges between China and

initiatives.

pation of tourism professionals, the CNTA has

India to the media of both countries. Li Yaying

Li Yaying introduced that according to rele-

designed nearly a hundred tourism promotion

said, holding the “Tourism Year” in China and

vant arrangements, the “China-India Tourism

and exchange activities during the period of

India is an important decision made jointly by

Year” will be launched in India this year. At the

“China-India Tourism Year”, including promo-

the leaders of both sides with their eyes on the

opening ceremony held by CNTA on January 14

tional films and ads released through major

overall relationship between the two countries.

in Siri Fort Auditorium in New Delhi, leader of

media and web portals in India, invited FAM

In 2014, Xi Jinping, Chinese President during

China will send a congratulatory message

visits to China of Indian tourism journalists, and

his visit to India, decided together with Naren-

(India side to be confirmed), and leading offi-

tourism promotional activities themed with the

dra Modi, Indian Prime Minister that the “India

cials of tourism authorities of both countries will

Silk Road.

Tourism Year” would be held in China in 2015

be present together. Besides, Chinese artists

TRAVEL AND HOSPITALITY | FEBRUARY 2016

by TNH DESK

INTERNATIONAL

Thailand appoints Indian female golfer as Thailand Golf Ambassador Tourism Authority of Thailand (TAT) has appointed an Indian female golfer, Vani Kapoor as Thailand Golf Ambassador for the Golfer’s Paradise, Thailand. Known as Golfers’ Paradise, Thailand is keep going on for golf celebrity marketing. The Tourism Authority of Thailand (TAT) announced the appointment of Thailand golf ambassador in India – Vani Kapoor. Vani Kapoor currently is India’s number 1 lady golfer. This association fits perfectly with Thailand being a well known golfing paradise and a favorite destination for women travelers. Thailand is renowned as Asia’s most popular golfing destination with a remarkable value the golfers can obtain. Golfers can enjoy the luxury of golf at world class courses at magnificent locations, receive five star services from friendly caddies, and stay in comfortable accommodation at affordable prices. The hospitality of the caddies coupled with

from the hills in the north to beautiful courses

their skills and familiarity with the courses

by the beach in the south. With many courses

provide golfers with services that exceed ex-

being developed by leading professionals

pectations.

such as Jack Nicklaus, Nick Faldo and Greg

Vani at the age of 22 has represented India

Norman, Thailand is the ideal place for a great

in many domestic and international golf tour-

game of golf. The amazing Thai food, getting

naments. She turned professional golfer in

pampered in the spas and great shopping op-

2012 and her current world ranking is 767.

tions, is just a cherry on the cake when I visit

Vani got the Order of Merit Winner & Player of

Thailand, she added.

the Year (WGAI) in 2014 making her Number

“It is great to have Vani Kapoor, a number 1

1 in the WGAI ranking. She has won 17 titles

Indian female golfer as Thailand Golf Ambas-

till now which is the most by any female

sador; she will be an iconic for both male and

player on the Indian tour.

female golfers in India to Thailand “Yuthasak

Having recently played golf in Thailand,

Supasorn, TAT Governor (who made an-

Vani said, “It is my great honor to be Thailand

nouncement “Thailand Golf Ambassador” in

Golf Ambassador, I would like to thank to

New Delhi recently) said. “Thank to her and

Tourism Authority of Thailand (TAT) to give me

we wish her reach her highest goal” Supasorn

a great opportunity. Thailand is a great desti-

added.

nation for golfers as it offers a wide range of

by TNH DESK

courses to choose from at a value added price.” It provides diversity in the golf courses

TRAVEL AND HOSPITALITY | FEBRUARY 2016

DESTINATION

Must Visit Places in Croatia Officially the Republic of Croatia, Croatia is a sovereign state located at the crossroads of Southeast Europe, Central Europe, and the Mediterranean. Situated in the Balkans, this nation has become one of top tourist destinations of the continent again post its War of Independence that happened in the late 1990s. Quite similar to much of Europe, Croatia boasts of historic ruins and medieval cities. Nevertheless, Croatia gets its special attention due to the wealth of stunning natural attractions such as the Plitvice Lakes, the impressive Adriatic coastlines and gorgeous islands. In this feature, TnH would like to mentions some of the popular places to visit in Croatia… BY ARCHANA SHARMA

Dubrovnik Also coined as the “Pearl of the Adriatic,” this beautiful old city of Dubrovnik is one of the important places to visit in the Mediterranean. This city is situated at the southern tip of Croatia and off the Adriatic Sea. Dubrovnik was founded during 7th century for maritime trade. Many orange rooftops of houses settled with the background of blue sky, this place offers various sightseeing treasures. The historic district, the Old Town, is dotted with many historic things like the old, defensive walls, magnificent palaces, cobblestone streets and striking churches. Apart from these, you can find famous beaches like Lapad and Banje to relax with scenic views. Hvar Hvar is a charming Croatian island off the Dalmatian Coast and amongst the most famous places to explore

TRAVEL AND HOSPITALITY | FEBRUARY 2016

in the country. This destination is blessed with scenic landscapes of beaches, lush vineyards and lavender fields. The main city of Hvar, “Hvar Town” is an attractive city, featuring 13th century walls; marble stone streets, stunning churches, Gothic style palaces, and a magnificent old fortress. The famous town square is amongst Croatia’s most beautiful and largest part, bounded by various historic buildings like the Cathedral of St. Stephen and the 17th century Arsenal. Nevertheless, the natural beauty of Hvar offers various kind of outdoor recreation activities right from hiking on the cliffs to relaxing swim in the private coves and beaches. Plitvice National Park Consisting of many spectacular lakes, gushing waterfalls and thick forests, the Plitvice National Park is amongst the most captivating natural wonders in Croatia as well as in all of Europe. The most remarkable features of it

DESTINATION

are the 16 interconnecting lakes which are divided into upper and lower clusters. These lakes range in different colors from turquoise to blue, green and even gray. Tourists and nature lovers can explore the lakes and neighboring region by walking along the variety of wooden walkways as well as through boat. Split Gracefully coined as the “Mediterranean Flower,” Split is the second-largest city of Croatia. It is located on a peninsula off the Dalmatian Coast. The historic core of stunning Gothic, Renaissance architecture and the Diocletian’s Palace are few of the major tourist highlights of this marvelous city. Established during 298 and 305 AD, this magnificent Roman Emperor palace complex is more of a small city in itself with a maze of marble walkways and constructions including cafes, shops, and bars. Out of this significant center, vacationers have many opportunities to see and do including like taking a walk along the seaside promenade, swimming at Bacvice beach and indulge in shopping at the famous Green Market. Zadar Zadar is another beautiful historic gem present in Croatia. This three thousand-year old city located on a scenic coastline rich in history certainly draw tourists from around the world. Zadar is situated on Croatia’s north-

ern Dalmatian Coast and thus, could be called the ultimate tourist getaway because it offers abundance to see and do without all the crowds of other famous destinations in country. Located right at the heart of the city is the “Old Town”, which offers incredible tourist attractions including Roman ruins, various ancient churches and medieval architecture. Besides the Old Town, holidaymakers can have fun at the stunning beaches along the coastline of Zadar, where they can swim, sunbathe and relax. Korcula Korcula is renowned for being the alleged birthplace of the legendary merchant traveler, Marco Polo. It is an island located at a distance of around 30-mile (50 km) off Croatia’s Adriatic Coast. This island is boasts of verdant green forests, olive groves, vineyards, sparkling sandy beaches and attractive villages. Korucla Town is this island’s main town, which is historic colorful markets and walled town with Venetian Renaissance architecture with plenty of tourist facilities. Apart from the above mentioned beautiful places, there are various other major tourist attractions like Rovinj, Pula, Zagreb and Krka National Park worth visiting while travelling in Croatia.

TRAVEL AND HOSPITALITY | FEBRUARY 2016

INTERNATIONAL

Taiwan, the gorgeous backdrop to the Telly Calendar 2016 shoot Taiwan Tourism Board in association with Marinating Films, Balaji Telefilms and Sbuys shot a ‘Telly Calendar for Taiwan, 2016’. The shoot lasted for a week and was spread

Barka Bisht, Vishal Singh and Raj Singh Arora.

of old time charm and modernization. I loved

over diverse locations in Taiwan such as Taipei,

All the celebrities who had travelled to Tai-

the flea markets and the rich culture the coun-

E-Da World, Sun Moon Lake and Taroko Gorge.

wan shared their experiences on stage on along

try has to offer,” she said. While, Sara Khan said

The calendar is in a table format with 26 im-

with the fun they had, the delicious food they

she would love to come back to Taiwan for a

ages of the television celebrities and useful in-

enjoyed and the sheer history and culture of the

longer holiday. I can barely describe how beau-

formation about Taiwan that every traveler will

country. The stars had a gala time in while Tai-

tiful Taiwan is. I loved it so much that I wish to

want and need!

wan and shared their wonderful experiences;

especially come visit this place for a leisurely

The calendar was promoted with the pre-

there was actor Sayantani Ghosh who com-

holiday,” she said.

shoot and post-shoot party at Villa 69. The

mented, “I am glad that I visited a place as pic-

Surbhi Jyoti loved the picturesque locations

party got to a rocking start as about 100 plus

turesque and vivid as Taiwan. I surely hope to

of Taiwan and was glad to have visited this

television and film celebrities walked in to

visit this country again,” she said.

beautiful country. Nia Sharma said, "Taiwan is

dance the night away. The MC thanked Taiwan

Then the friendly nature and warm hospital-

an extremely vibrant and organized country.

Tourism as a sponsor for the Telly Calendar and

ity of the Taiwanese found favour with the telly

The scenic locations and the lovely weather

called upon Director, Taiwan Tourism Bureau,

stars. “I enjoyed and treasured the amazing

add into the charm of the place." While

Singapore office, Arthur Hsieh on stage. Hsieh

hospitality. People of Taiwan are warm-hearted

Vrushika Mehta said, "Taiwan is full of amazing

thanked all the celebs and assured TTB support

and humble,” said Rubina Dilaik; while Barkha

locations. I particularly loved the Taroko Na-

for future similar events in Taiwan. He signed

Bisht said, "Taiwan is a vibrant country with a

tional park and the vivid scenery the location

off by commenting, “Taiwan Zan” which means,

great cultural heritage. The beauty of the coun-

offers."

'Taiwan is an excellent destination' and all the

try and the warmth of the people draw you to

All the stars found the shoot in Taiwan to be

celebs chimed in with him echoing the same

it completely." I was amazed with the beauty of

a pleasant experience. “Taiwan is vibrant with

sentiment! Also present at the evening was

Taiwan and the warm hospitality extended to

charm. It was an immensely pleasant experi-

Ambassador Chung-Kwang Tien of the Taiwan

us. I absolutely loved the vibe the Yangming-

ence to shoot in natural locations,” said Tina

Economic and Cultural Centre who graced the

shan national Park offered," said Srishty Rode.

Dutta; and Aditi Gupta commented, “Taiwan felt

ocassion with his warmth and friendly pres-

Pooja Gor rated Taiwan as one of the top

like home away from home with its awesome

ence and enjoyed interacting with the guests

countries she has travelled to. “Having visited

and stars.

quite a few countries, I have never experienced

The entrance to Villa 69 was decorated

such a wonderful vibe ever. Taiwan lends an

beautifully and was flanked by large posters of

extremely positive vibe to the tourists visiting,”

the images that were shot in Taiwan. The im-

she said. Anita Hassanandani agreed with her

ages featured television stars Sara Khan, Sukirti

and said, "Taiwan is an immensely beautiful

Kandpal, Srishty Rode, Rubina Dilaik, Aditi

country with lovely locations and lovely

Gupta, Pooja Gor, Aditi Gupta, Anita Hassanan-

weather. A perfect holiday destination."

dani, Vrushika Mehta, Sayantani Ghosh, Nia

Sukriti Kandpal loved the shopping and flea

Sharma, Surbhi Jyoti, Kanchi Singh, Tina Datta,

markets of Taiwan; “Taiwan is a very nice blend

TRAVEL AND HOSPITALITY | FEBRUARY 2016

weather and a bustling city life in Taipei.” by TNH DESK

INTERNATIONAL

Kenya announces new incentives to boost tourism The President Uhuru Kenyatta has announced new incentives to encourage tourism opportunity for tourists. President Uhuru Kenyatta has announced a range of new incentives put in place to encourage tourism in Kenya. Speaking at the opening of Kenya’s first luxury yachting marina (English Point Marina) in Mobasa, the President unveiled the initiatives including the Charter Incentive Scheme, changes to Kenyan visa regulations, and reduced costs on park fees. As part of the $11.7m USD Charter Incentive Scheme, charter airlines which travel to the coastal cities of Mombasa and Malindi, will now be able to land without any cost. Charter airlines will also be further incentivised as the Ministry has announced that they will be subsidised by $30 USD per every passenger

South African Tourism holds annual roadshow in India

will lead the 50 member delegation of South

The 13th edition of the 4- city roadshow brought over 45 exhibitors and close to 1200 tour operators under one roof.

witnessed an overwhelming response from

African traders. Commenting on the roadshow in India, Margie Whitehouse, Chief Marketing Officer, South African Tourism said, “We have always the Indian trade and are excited to see how this roadshow is going to contribute to the Tourism of South Africa. We aim to work in unison to mutually benefit each other with

South African Tourism successfully held

increased promotions and offer multiple

the 2016 edition of their biggest travel trade

trade options in the country. India is such an

The tourist fees have also been revised as the

engagement initiative - 13th Annual Road-

incredible country and we look forward to

Ministry of Tourism builds upon last year’s new

show. The roadshow was held in four cities,

their continued support to present tourism

and simplified e-visa process, by wiping the

starting with Kolkata on 18 January, and

with a larger platform in both countries.”

usual $50 USD fee for visa applications of chil-

thereafter moving to Delhi (19 January) and

Monika Iuel - General Manager: Interna-

dren under 16 – this will be effective from 1st

Hyderabad (21 January) before culminating

tional Marketing, South African Tourism said,

February 2016. Additionally, the original KWS

in Mumbai on 22 January. This interactive

“Our synergy or partnership with the Indian

park fees of $90 USD will now be reduced and

program is planned to increase destination

trade has reached new heights both in terms

capped to $60 USD, with a complete removal

awareness among travel planners in India.

of execution and depth of engagement. Our

brought to the region. The scheme will continue until 30 June, 2018.

The roadshow sees an annual participa-

partners have always been an integral part

The President also announced a number of

tion by over 50 exhibitors with first timers

of our marketing efforts in the country and

coast infrastructure improvements that will

Southern Africa 360 Luxury Holidays, Go

that has been the contributor to the effec-

ease travel to and around the Kenyan coast,

Garden Route & Klein Karoo, Earth Explorer

tiveness and success of our campaigns.”

saying, “We continue to invest heavily in our

Tours & Travel, Ascot Golf Tours, Amrho

Hanneli Slabber, Country Manager, South

infrastructure in the knowledge that quality

Tourism PTY Ltd, African Eagle. South African

African Tourism, said, “We have seen huge

roads and services are critical to the socio-eco-

suppliers have always found the Indian mar-

developments in terms of product offering, as

nomic transformation that we all desire.”

ket to be an open and accepting market. En-

well as in the changes in the way we oper-

Improvements include:

couraged by the potential of the Indian

ate in the Indian market. We have seen a lot

• Expansion of JKIA and Malindi airports to

market and the tremendous growth oppor-

of refinement in the 'made for India in South

of VAT charges on national park fees.

tunities it offers, many South African suppli-

Africa' campaign by South African products

• Construction of the Port – Reitz Mombasa

ers have shown keen interest and have

and service providers.”

Road and the Dongo-Kundu Bypass that will

started business operations across various

allow tourists to travel to the South Coast

regions of the country. The Tourism Board

handle greater numbers of visitors.

(Diani) without using the ferry.

by TNH DESK

by T NH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

INTERNATIONAL

Visit California continues to train travel agents in South India

Philadelphia Specialist Badge Introduced at SATTE 2016

Visit California participated in training travel agents in the cities of Chennai, Bengaluru and Hyderabad this January 2016, as a part of the Brand USA ‘Discover America Educational Seminars’.

The Philadelphia Convention & Visitors Bureau (PHLCVB) launched the Philadelphia Specialist Badge, a bespoke training module for travel agents as part of Brand USA’s USA Discovery Program, at SATTE 2016. With information on Philadelphia’s dining, nightlife, accommoda-

Over 260 travel agents attended the

tion, tax-free shopping, unique historical attractions and ease of ac-

seminars that provided them an ideal

cess, the badge is an educational tool for travel agents to learn

platform to learn more about the desti-

everything they need to know on the destination and become ac-

nation. The presentation focused on the

credited Philadelphia specialists.

12 magnificent regions, activities and at-

Brian Said, Executive Director of Tourism, Philadelphia Conven-

tractions in California. Visit California

tion & Visitors Bureau said, “We are thrilled to launch the Philadel-

continues to emphasize and encourage

phia Specialist Badge for our travel trade partners in India. This is a

travel agents to register and complete

unique platform for travel agents to learn more about our beautiful

the program on the Online Training Program called ‘California Ex-

city so they can sell Philadelphia more effectively to their cus-

pert’, which was introduced in 2011, to educate travel agents

tomers”.

across India. The Online Training Program continues to be a huge

The USA Discovery Program is an online training program for ed-

success and the link to the program can be found at trade.visitcalifornia.in.

ucating travel agents on the diverse offerings of the United States of America. To be a Philadelphia specialist, go to www.usadiscov-

More than 262,000 Indians visited California in 2014, thereby

eryprogram.in

having 27.2% market share of the total visitors to the US. These remarkable numbers demonstrate a 9.1% growth over the previous

Agents who complete the Philadelphia Specialist badge can also participate in a contest, jointly organized in partnership with British

year.

Airways, to win prizes ranging from cash vouchers to a trip for two

Visit California will continue its outreach program to other major

to Philadelphia.

Tier1, Tier 2 and Tier 3 cities this fiscal.

by T NH DESK

Indian wanderlust soar in Hong Kong There has been a constant growth in the flow of Indian leisure and business tourists to Hong Kong. Thanks to the sincere efforts of Hong Kong Tourism Board. When it comes to hosting MICE venues,

through media chan-

Hong Kong- best known as the global city of

nels

Asia is truly exceptional for Indian and global

small screen, online

MICE travellers. Meetings and Exhibitions

and print publications.

Hong Kong (MEHK) is leaving no stone un-

We are exhibiting Hong

SATTE, New Delhi to position Hong Kong as

turned to pull in Indian MICE travellers. India

Kong to Indian tourists

the premier travel destination.”

figures as one of the significant target markets

by teaming up with Fox

for Hong Kong and the latest initiative of Hong

Life’s programme- Life

Kong Tourism Board is to keep on enticing the

Mein Ek Baar and our

Indian MICE visitors and enhance the travel

longest running prime time show on Star

tourism board has engaged itself in develop-

experience of Indian travel bugs.

Plus- Shooting in Hong Kong. We keep the

ing the Indian tourist market with the help of

Peter Hoslin, Regional Director, Europe and

travellers aware about the trendiest develop-

marketing campaigns with Indian tourists.

New Markets, Hong Kong Tourism Board

ments in Hong Kong through our website –

Hoslin said, “The compact city of Hong Kong

stated, “We are communicating the dynamics

discoverhongkong, You Tube channel and face

is a sound bet for Indian tourists.”

of travel experiences to Indian tourists

book as well. We do make our presence at

TRAVEL AND HOSPITALITY | FEBRUARY 2016

including

the

Peter Hoslin Regional Director, Europe and New Markets, Hong Kong Tourism Board stated

Hong Kong has witnessed a consistent growth in Indian business and leisure tourist footfall over the past few years and the

by T NH DESK

INTERNATIONAL

Israel Ministry of Tourism conducts roadshows in Mumbai, Delhi Israel Tourism targets 50% increase from India Outbound in the year 2016. Israel is an emerging tourist destination for India and has witnessed a phenomenal growth of 13% in 2015. The year 2015 saw approximately 40,000 Indian tourist visiting Israel compared to around 35,000 in 2014. December 2015 alone has seen a growth of 52% over last year. The country is a top tourist destination of the world and attracted over 3 million visitors globally in 2015. Witnessing the growth and potential from the India, Amir Halevi, Director General - Israel Ministry of Tourism along with David Maimon, CEO - El Al Airlines, Hassan Madah, Director - IMOT India, Judah Samuel, Director of Marketing - IMOT India has taken a progressive step forward in consolidating their presence in the India market. IMOT organised a travel-trade interaction in Delhi and Mumbai on the 18th and 20th January respectively. The objective of these events was to highlight Israel as a leading leisure and MICE destination. Top-of-the-line travel professionals attended and interacted with the IMOT team for understanding the unique offerings to develop

about the strategies, Hassan Madah, Director –

from India. El Al now has 4 weekly flights which

new products for Israel. Both the events received

IMOT India, commented, “The investments in

will give a great boost to Israel tourism from

an overwhelming response from the travel fra-

2015 like hosting TAFI convention and FAM tours

India. The airline has direct flights from Mumbai

ternity.

for journalists and travel agents among other ac-

to Tel Aviv. IMOT is also in a discussion with the

Amir Halevi, Director General – IMOT on his

tivities has led to positive increase in numbers

Civil Aviation Ministry and Indian airlines to have

maiden visit to India conversed with the travel

and growing popularity of Israel in India. In

direct flights to Israel from India.

fraternity to help them promote Israel as a pre-

2016, IMOT will have more tourism promotions

Israel is a friendly country with a number of

ferred destination among holiday makers and

and activities than ever in India and target the

museums, archaeological sites, and modern at-

corporate travellers. He said, “Israel has been

travel trade and direct customers through various

tractions to explore. Each region of Israel has

gaining popularity in India and has experienced

marketing tools. We will also target end con-

something unique to offers. Dead Sea, Jerusalem,

a consistent growth in 2015. We have tripled the

sumers through marketing on digital platforms.

Tel Aviv, Eilat, Nazareth, Haifa, Akko, Massada,

marketing budget for India in 2016 to tap the

We are sure that through profound strategies we

Negev Desert are the famous tourist facets of Is-

travel agents and direct consumers. We are con-

will see a favourable growth in tourist arrivals

rael. The country offers picturesque locations,

fident that in 2016 a lot more Indians will choose

from India to Israel this year. We are also looking

colourful markets and distinctive excursions for

Israel as their holiday destination. Israel is a safe

at associating with Bollywood to promote Indian

an exciting holiday. Highlighting the above of-

and welcoming country.”

films in Israel.”

ferings, IMOT hopes 2016 will be a positive year

IMOT in 2016 will use various integrated

El Al provides direct connectivity and is also

strategies to woo Indian travellers. Speaking

seeing an increase in the number of bookings

for Israel tourism from India. by T NH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

DESTINATION

Exploring Offbeat Destinations in India During 2016 With the start of year 2016, travellers must explore offbeat destinations in India to rediscover themselves! One can plan weekends or other family vacations to those unexplored destinations and discover the hidden treasure of different places in the lengths and breadths of our country. In this feature, TnH has mentioned some of the offbeat destinations waiting for you to explore this year! BY ARCHANA SHARMA

Tawang, Arunachal Pradesh

Majuli, Assam

ful and untouched place dazzled with numer-

Tawang is an offbeat town situated at an el-

Popularly known as the largest fresh water

ous festivals throughout the year. It is an

evation of approximately 3,048 metres (10,000

island of the world, Majuli is a beautiful river

amazing offbeat place to travel. The best time

ft) in the northwestern region in the state of

island on the River Brahmaputra. This island

to explore this place is between November and

Arunachal Pradesh of India. The area is ma-

is situated around 20 KM away from the city

March as the weather and wildlife view is

jorly claimed by both the People's Republic of

of Jorhat in the north-eastern state of Assam.

soothing.

China as a part of South Tibet and India as a

A wetland, Majuli is a hotspot for flora and

part of the North-East state. This offbeat and

fauna, harbouring many rare avifauna species

Champaner â&#x20AC;&#x201C; Pavagadh, Gujarat

charming hill town houses various houses

including migratory birds which arrive during

Champaner â&#x20AC;&#x201C; Pavagadh is amongst those

many monasteries. This place is also famous

the winter season. This island has been the

UNESCO World Heritage Sites that will cer-

as the birth place of His Holiness Dalai Lama.

hub of Assamese neo-Vaishnavite culture,

tainly entice any history lover with its charm-

Intrigued visitors must visit this beautiful place

which was initiated around 15th century by

ing historical appeal. This destination is

between the months of March and September.

the

Srimanta

located in Panchmahal district in the state of

During this period, the climate is cool and

Sankardeva and his pupil Madhavdeva. There

Gujarat. This town boasts of historical ruins

pleasant although spring is the ideal time to

are various Satras or monasteries constructed

settled in the lap of the Pavagadh hills. One

see the valley in all its shiny glory. Monastery

by the saint still stay alive and symbolize the

can find ruins of palaces, entrance gates and

hopping is a popular activity to enjoy here.

colourful Assamese culture. Majuli is a beauti-

arches, tombs and temples, mosques, agricul-

TRAVEL AND HOSPITALITY | FEBRUARY 2016

revered

Assamese

saint

DESTINATION

tural structures, residential complexes and

horse-riding, paragliding, and hiking. This

states. Bishnupur (Vishnupur) is named after

water installations like step wells and tanks,

place is visited all around the year as it fea-

Hindu Lord Vishnu, the deity of the Vaish-

dating from the 8th to 14th centuries. Being

tures different outlook at different seasons.

navite Malla Kings who ruled this region. This

wrapped in history, this destination is for sure an offbeat destination to visit in the year 2016.

town is popular for its stunning terracotta temTirthan Valley, Himachal Pradesh

ples and the balucheri sarees. The bricks and

The Tirthan Valley is amongst the unex-

terracotta along with features like the curved

Khajjiar, Himachal Pradesh

plored places which have something to offer.

Bangla roof are well blended with the Muslim

Nicknamed as the “Mini Switzerland of

In this place, you can enjoy many adventure

domes and multi-lobed arches. Also, for people

India”, Khajjiar is a stunning and sleepy hill

sports and trout fishing, all punched into one

who wish to enjoy peace and solace can find

station close to Dalhousie that’s stuffed with

charming combination called “Tirthan Valley”.

the same here in this quaint old towns of this

lakes, hills, and meadows. This destination is

You have many options to explore and you can

destination. Some of the must visit temples in

located in Chamba district, Himachal Pradesh,

choose your option accordingly. Apart from en-

this destination are Shyam Ray Temple, the

approx. 24 KM from Dalhousie. Khajjiar is sit-

joying fishing or indulging in adventure sports,

Rasmancha and the twin shrines of Jor Bangla.

uated on a small plateau with a small stream-

you can just relax in the pine-studded land-

The best time to explore this silent and offbeat

fed lake. The hill station is bounded by

scape of this spectacular valley! Tirthan valley

place is from October to March. Don’t forget to

meadows and forests. It is around 6,500 feet

can be said as an unsung song of mystery,

buy souvenirs and Baluchari sarees on your

(2,000 m) above sea level and in the foothills

which can be best enjoyed during March to

trip.

of the Dhauladhar ranges of the Western Hi-

June and from October – November. For fishing

Apart from Tawang, Majuli, Champaner –

malayas and peaks can be seen in the dis-

lovers in River Tirthan, the warm time (March

Pavagadh, Khajjiar, Tirthan Valley and Bish-

tance. Khajjiar is also the part of the Kalatop

– June) is the most preferred time.

nupur, Hemis (in Jammu & Kashmir), Lonar (in

Khajjiar Sanctuary. Dauladhar Mountains, Khajjiar Lake and Khajjinag temple are some of the

Maharashtra), Ponmudi (in Kerala), Halebid Bishnupur, West Bengal

(Karnataka) and Kurnool (in Andhra Pradesh)

major attractions for tourists of this offbeat

Located in the Bankura district of the state

are some of the other offbeat places which one

destination. Apart from the attractions, one can

of West Bengal, Bishnupur is one of the most

try various adventure sports such as trekking,

stunning places waiting to be explored in the

can explore in 2016.

TRAVEL AND HOSPITALITY | FEBRUARY 2016

INTERNATIONAL

TravelNevada participates in SATTE 2016 strengthens partnerships with Indian travel trade Nevada Division of Tourism bullish on attracting visitors to the state from India is Hoover Dam, there are a wealth of experi-

Nevada’s other unique cities and attractions.

ences for visitors to the state. One the most

We hope to encourage as many Indian visitors

mountainous states in the USA, Nevada offers

as possible to come experience the Silver State

dramatic landscapes and spectacular sites.

for all that it has to offer.”

Among the many scenic drives in Nevada, High-

Larry Friedman, Deputy Director of Sales and

After their successful participation in 2014,

way 50 (also known as the Loneliest Road in

Industry Partners at the Nevada Division of

Nevada Division of Tourism (TravelNevada)

America) and Pyramid Lake Scenic Byway stand

Tourism added, “India is an exciting market for

again took part in SATTE 2016, which was held

out as prime examples of the natural beauty of

us in view of the steady growth of visitor ar-

from January 29 to 31, 2016 at Pragati Maidan,

the state.

rivals from India to US in the last few years. As

New Delhi. SATTE is an India’s leading travel

The Travel Nevada delegation at SATTE 2016

a large number of these visit Nevada as a part

trade show. During the event, TravelNevada

was led by Mark Hutchison, Lieutenant Gover-

of their itinerary, our objective is to showcase

strengthened established their partnerships

nor of Nevada and Chairman of the Nevada Di-

the best travel experiences in our state to In-

with the Indian travel trade.

vision of Tourism. “India is an extremely

dian travellers.”

A wealth of diversity makes Nevada a truly

important market,” said Lieutenant Governor

The promotional effort by Travel Nevada is fo-

unique tourism destination. From the quintes-

Hutchison. “About 53 million people visit our

cused on creating greater awareness of Nevada

sential tourist experiences of Las Vegas to the

State every year and Las Vegas is already very

as a year-long and diverse destination within

scenic rural towns of Ely and Tonopah, from the

popular with Indian visitors. We are proud that

potential Indian travelers. To achieve these ob-

buzzing downtown scene at Reno to the tran-

Nevada established an India representative of-

jectives Sartha Global Marketing has put in

quil alpine beauty of Lake Tahoe, the cowboy

fice with Sartha Global Marketing in 2015 and

place intensive travel trade and public relations

traditions of Elko to the engineering marvel that

are excited to use this opportunity to promote

programs in India.

by T NH DESK

Amadeus completes acquisition of Navitaire Amadeus has announced that it has completed the US$830m acquisition of Navitaire from Accenture. The acquisition marks an important step for

“The addition of Navitaire is an important

of Amadeus and Navitaire ensures we are bet-

Amadeus in the low-cost and hybrid seg-

step for Amadeus, broadening our product

ter positioned to meet the needs of all our cus-

ments of the airline industry, in which Navi-

portfolio and know-how in the aviation in-

tomers.”

taire has a global customer base of more than

dustry,” said Luis Maroto, President & CEO of

“Navitaire is a great cultural fit for Amadeus

50 operators to which it provides revenue-

Amadeus. “The industry is increasingly com-

as both companies have a product mindset

generation and cost-streamlining solutions in

plex, with different airlines serving distinctive

and deep aviation experience at their core,”

the areas of reservations, ancillary sales, loy-

passenger segments and an increasing cross-

said Julia Sattel, Senior Vice President, Airline

alty, revenue management, revenue account-

over between low-cost and full-service. The

IT at Amadeus.

ing and business intelligence.

combination of the technology and expertise

TRAVEL AND HOSPITALITY | FEBRUARY 2016

EVENT WATCH

Jordan Tourism Board kicks off 2016 with the ETAA Mega Meet and SATTE 2016 began on a high note for the Jordan tourism Board as it partnered with the Enterprising Travel Agent's Association (ETAA) for its Mega event in New Delhi. The evening saw the presence of retail travel agents from all across India. The special guest at

ETAA holds its 2nd Mega Event

the event was the Ambassador of Jordan to India

Enterprising Travel Agents Association (ETAA) recently held its 2nd Mega Event on 28th January, 2016 at The Metropolitan Hotel, New Delhi to coincide with SATTE. The successful event saw more than 150 ETAA members from across India attending the same. The event was sponsored by Jordan Tourism who was the Main Sponsors and was Co-Sponsored by Air Arabia, Sterling Holiday Resorts and SATTE. His Excellency, Hassan Al Jawarneh, the Ambassador of Jordan graced the occasion with his presence as the Chief Guest and was accompanied by his Spouse and . Ashit Taneja, Country Manager - Jordan Tourism. Jagat Mehta, the National President for ETAA welcomed the guests along with Abhijit Khadilkar, the National General Secretary, Dipti Thakur, the National Joint Secretary, Dharmesh Advani, Treasurer, ETAA, Shripad Deshpande, Director and Pankaj Nagpal, Director – National Board and Chairman – Northern India Region. Sangeeta Manocha, Joint Secretary – North India and Manmeet Singh, Head – Events Committee North India Felicitated the Honourable Guests by giving away a Special Momento for the occasion. “The ETAA Mega Event will now be an annual feature as we have seen its success in last two years by providing a very strong networking platform for our members as it coincides with SATTE” said Nagpal.

H.E. Hassan Mohammad Al Jawarneh, who attended the evening with his wife and added gravitas to the evening. His Excellency spoke about the warm and cordial relationship between India and Jordan and the many facets of the long-lasting bond between the two countries. Tourism between India and Jordan is flourishing and the intrepid Indian traveller is visiting Jordan in increasing numbers. While Jordan is known for the Rose Red ancient rock city of Petra, it offers much more to the modern Indian traveller, from the Jordan Valley, fertile and ever changing; to stunning desert canyons of Wadi Rum, to the gorgeous blue waters of the Red Sea in Aqaba to the Biblical sites and the natural wonders and therapeutic powers of the Dead Sea. Ashit Taneja, Country Manager India with Jordan Tourism Board conducted a detailed presentation to the agents and educated them on the offerings of Jordan. The evening assisted Jordan Tourism Board to connect with over 125 ETAA members who traveled from many cities. SATTE, hailed as the region’s biggest travel trade show, was organized from 29-31 January, 2016. Jordan Tourism participated in the exhibition and was met with an overwhelming response. The exhibition held over the three day received a number of travel agents, consolidators and many trade and direct consumers as well. The JTB staff in India conducted multiple meetings, handed out brochures and fielded inquiries about the destination at the booth.

by T NH DESK

TRAVEL AND HOSPITALITY | FEBRUARY 2016

EVENT WATCH

VFS Global's Rendezvous: an evening to remember

Alberta Borg, First Secretary / Consul, Embassy of Malta expressed her gratitude by saying “Each year I look forward to the famous VFS Rendezvous, an opportunity to meet the vast consular network in Delhi. The event is always

VFS global organised their annual diplomatic gathering, Rendezvous at Hotel Indigo, New Delhi. The event saw the participation of around 350 members from the diplomatic fraternity comprising embassy officials and guests from the travel & hospitality industry.

well organized and this year was no exception! The decor was classically beautiful and although the weather was cold, the entertainment kept us swaying to the rhythm. In addition to her, Paulo Chaves, Deputy Head of Mission, Embassy of Portugal in New Delhi said, “Once again, VFS did it perfect. It was a fantastic night, nice weather and environment, great food and even better musical background. It was a night to celebrate our friendship and,

Representatives from over 35 diplomatic mis-

like they say here: it's a great party if it's a Pun-

sions, along with the Ambassadors, Deputy

jabi party! Thanks VFS for the lovely evening.”

Heads and Minister Counselors from the Czech

It truly was a night to remember with wine

Republic, Malta, Slovenia, Cyprus, Spain, Bel-

and food flowing in abundance.

by T NH DESK

Vinay Malhotra

gium, South Africa, China and the Netherlands, among many others, got together for an informal evening. Speaking about the event, Judith M Helle (Head of Visa & Consular Section, Norwegian Embassy in New Delhi), said, “We would like to thank VFS for the excellent Rendezvous held on the 22nd of January. Great hospitality, entertainment, music and food. I would also like to use the opportunity to VFS for their cooperation, and the great and professional efforts put in every day, towards our applicants going to Norway. It has been a great pleasure to cooperate with you since the start of our outsourcing in July 2015, and we look forward to the cooperation with VFS in the years to come.” And she wasn’t the only one who felt that way. The Minister Plenipotentiary, Embassy of the Republic of Slovenia in New Delhi, Boris Jelovšek, said at the event, “The Rendezvous 2016 was really amazing. Everything was excellent selected place and time, food and drink, music and dance. It was a show of Incredible India from sophisticated lady's Trio in white to colorful Punjabi dancers who both know to entertain and invigorate the enthusiasm of all participants. I asked your fortuneteller whether I will go to Skopje or Vienna. She checked Tarot cards and answered: ‘Macedonia is not on horizon for the first six months of this year but Vienna next year for sure’. We enjoyed a lot and we are very thankful to organizers for the unforgettable event.”

TRAVEL AND HOSPITALITY | FEBRUARY 2016

1. (Second from Left) Mr Charles Schmitz, Consul, Grand Duchy of Luxembourg, Embassy in India 2. (Fourth from left) Ms Judith Maria Helle, Second Secretary, Royal Norwegian Embassy 3. (Third from right) Ms Andrea Vajda, Head of Consular Section, Embassy of Hungary, New Delhi.

EVENT WATCH

An evening get-together for Mahan Airâ&#x20AC;&#x2122;s partners Mahan Air organised an evening get-together for their trade partners to celebrate the introduction of 3rd weekly direct Mahan Air flight from Delhi to Tehran. The event was organised on 22nd January 2016 in New Delhi, which also saw the launch of Travboon.com, the online portal with exclusive Mahan Air booking and ticket issuance facility as Mahan Air is currently not visible on the GDS. Travboon.com will also offer best rates to travel agents and customers with complete travel solutions for domestic/international air tickets, hotel bookings and holiday packages. For user id of Travboon.com agents can contact Minar Travels. Mahan Air operates on Wed, Sat and Sun from Delhi to Tehran. Its route network includes flights to Dubai, Istanbul, Najaf, Munich, Dusseldorf and launch dates were announced for introducing flights to Paris, Milan, London and Moscow. Mahan Air is represented in India by Minar Travel India Pvt Ltd, headed by MD HS Duggal. Hossein Hosseini, the route development and marketing director graced the occasion from Mahan Air Head office in Tehran, Iran. The Agency Sales Performance awards were given away by Mehdi Shiri, Country Manager India, Mahan Air to Pacific Travels, Nasir Zaidi and C World Travels, Shaan Alam

TRAVEL AND HOSPITALITY | FEBRUARY 2016

NEW APPOINTMENTS

Bhaskar Bhat Chairman, TATA SIA Airlines Ltd. (Vistara) Bhaskar Bhat, M.D. of Titan Company Limited has taken over as Chairman of Tata SIA Airlines Limited (Vistara), succeeding Prasad Menon who retired from the airline on January 13, 2016. Bhat had joined the Board of the company with effect from January 14, 2016. As the M.D. of the Titan Company Limited since 2002 and founding member of Titan Industries, Bhat has led it to become the largest watch manufacturer in India and the fifth largest in the world. On assuming the role of the airlines’ Chairman, Bhat feel honoured to succeed Menon, and deeply appreciate how Vistara has established its firm presence in India. Vistara is founded on common values of the Tata group and Singapore International Airlines (SIA).

Giles Selves General Manager, Anantara Mai Khao Phuket Resort Giles Selves has been appointed as General Manager of Anantara Mai Khao Phuket Resort. Giles joined Anantara after working for 19 years with Starwood Hotels & Resorts and most recently as General Manager at Keraton at the Plaza, A Luxury Collection Hotel & Residences in Jakarta, Indonesia. Born and educated in the UK with holding a BA in Business Administration as well as an MBA. He has followed the F&B route to hotel management, having started his career with Starwood in 1996 as a Head Waiter at the Sheraton Park Tower in London.

Lutz Mueller General Manager, Anantara Bophut Koh Samui Resort Lutz Mueller has been appointed as General Manager of Anantara Bophut Koh Samui Resort. He owns an experience of 22 years with Marriott International in Germany, India, Thailand and China. Before joining Anantara, he was the General Manager at Wanda Vista Resort Xishuangbanna in southern China. Lutz started his career in 1991 with Marriott International in Germany, where he gained valuable experience in Finance and Rooms Operations within Marriott properties in the cities of Frankfurt and Hamburg. In 2007 Lutz was promoted to his first General Manager position at The Courtyard by Marriott Phuket at Kamala Beach in Thailand.

Camilla Chiam Vice President of PR & Communications for Asia Paciﬁc, Carlson Rezidor Hotel Group Camilla Chiam has been appointed as the vice president of PR and Communications for Asia Pacific of Carlson Rezidor Hotel Group. She directly reports to Thorsten Kirschke, President, Asia Pacific, and will be a member of the Asia Pacific Executive Committee. Camilla has a Bachelor’s degree in Journalism from Pepperdine University in Malibu, California. She will lead the PR and Communications team in developing and implementing strategies to increase the visibility and further enhance the perception of Carlson Rezidor and its hotel brands, in support of the Group’s expansion in Asia Pacific. She will be in charge of the region’s internal and external communications activities, increasing Carlson Rezidor’s share of voice in the media and public sphere.

Dinesh R Chief Human Resources Ofﬁcer, OYO Rooms OYO Rooms, India’s largest network of branded hotels, has appointed Dinesh R as Chief Human Resources Officer of the organization. He has joined the company to take on this newly-created position in January. Before it, he was leading Compensation & Benefits in the APAC region for The Coca Cola Company. Dinesh is a seasoned HR professional with past tenures at Bharti Airtel, Hewitt Associates and ITC Limited. Speaking on the appointment Ritesh Agarwal, Founder & CEO, OYO Rooms said, “We are thrilled to welcome Dinesh to OYO Rooms. We are at the cusp of significant transformation, having witnessed tremendous growth in the past year on both business and employee front.

TRAVEL AND HOSPITALITY | FEBRUARY 2016

NEW APPOINTMENTS

Dipak Deva Managing Director of Travel Corporation (India) Limited (TCI), Thomas Cook India Thomas Cook (India) Ltd, India’s leading integrated travel and travel related financial services company has appointed Dipak Deva as Managing Director of Travel Corporation (India) Limited (TCI) effective January 27, 2016. Dipak comes with a wealth of experience of over 26 years in the inbound travel business and will be responsible for overall business strategy and delivery at TCI. In principle approval of the Boards of Thomas Cook (India) Limited, Travel Corporation (India) Limited (TCI) and Kuoni Travel (India) Pvt. Ltd (Kuoni India) has been obtained to merge SITA, the inbound division of Kuoni India, with TCI, the inbound subsidiary of Thomas Cook (India) Ltd., subject to regulatory approvals and compliance, if any.

Vikrant Mudaliar Chief Marketing Ofﬁcer, Yatra.com Yatra.com, amongst India’s leading online travel portals, has announced the appointment of Vikrant Mudaliar as the Chief Marketing Officer of the company. He will be responsible for leading marketing activities across all Yatra.com business-lines and group entities. Vikrant brings with him over seventeen years of experience and has handled leadership roles across business management, marketing, sales and strategy functions. He has experience across sectors such as e-commerce, media & entertainment, automobiles and consumer goods. Previously he served as Chief Sales & Marketing Officer at Lenskart.com. Also, worked at Tata Sky Ltd. as Vice President-Brand Marketing where he played a key role in making Tata Sky the category leader and also a leading consumer brand in the country.

Julie Coker Graham President and CEO, Philadelphia Convention & Visitors Bureau (PHLCVB) On January 1, Julie Coker Graham officially became the new president and CEO of the Philadelphia Convention & Visitors Bureau (PHLCVB). She assumed the role following the retirement of current President and CEO, Jack Ferguson on December 31. In June 2014, Coker Graham was promoted to Executive Vice President of the PHLCVB as part of a strategic succession plan. This plan allowed her to continue leading the organization’s convention sales efforts, while expanding her responsibilities to include overseeing all of the PHLCVB’s departments and operational duties. A 21year Hyatt Hotel Corporation veteran, Coker Graham will be the only female African-American president & CEO to lead a major CVB in the top 50 U.S. markets.

Thomas Abraham General Manager, Park Hyatt Hyderabad Thomas Abraham has been appointed as the new General Manager of Park Hyatt Hyderabad. Before joining the Park Hyatt Hyderabad team, he was the General Manager of the luxury resort hotel, Park Hyatt Goa Resort and Spa for nearly four years. He joins his new assignment with an expertise of over 20 years in the hospitality industry. At Park Hyatt Hyderabad, he aims to align the company’s purpose by providing both colleagues & guests with rare and intimate experiences at Park Hyatt Hyderabad. He intends to strengthen the operational strategies of the hotel while introducing innovative methods for smooth functioning of the hotel. On the personal front, Thomas loves exploring the rich cultural side of this Nizami city and its art & culinary heritage.

Zubin Bilimoria President, Revenue Management Service, RezNext Global Solutions RezNext, the world’s true real-time enterprise distribution technology company and preferred profit management partner has appointed Zubin Bilimoria as President, Revenue Management Service. This appointment follows the company’s decision to expand its consulting services to international geographies while also adding to the offerings in the revenue portfolio for customers globally. Zubin Bilimoria is a seasoned hospitality professional and has held various leadership roles in global organisations. He was most recently Managing Director Indian Subcontinent at Profitroom. He has also led the team at Infocross India and Travtech Business Solutions as their CEO, leading the distribution for Trust International.

TRAVEL AND HOSPITALITY | FEBRUARY 2016

Diplomat’s Corner

‘Vast majority of first time travellers receive their UK visas without any problems’ In an exclusive interview with TnH, Nick Crouch, Regional Director for UK Visas & Immigration, South and Southeast Asia says that “while it is often easier for us to process visa applications from regular travellers, the vast majority of first time travellers receive their UK visas without any problems – they just need to follow the rules and guidance.”

Why do you think that the UK is

sist’ service which helps customers fill in their

good destination for Indian visitors?

application forms online at the VAC. These

The UK is a fantastic place for everyone to

services have been very well received by cus-

visit, thanks to its beautiful countryside,

tomers.

buzzing cities and fascinating history, but I

think Indian visitors feel particularly at home there. We have a shared history and visitors will notice how India has shaped the UK‘s

What tips can you offer Indian nationals applying for their visas?

• Apply in plenty of time. Our service stan-

culture with its food, architecture and art. It is

dard is 15 working days. Although it is likely

also very easy for Indian visitors to come to

to take less time, you don’t want to cut it too

the UK as there are plenty of direct flights

fine.

each week, we speak the same language and

• Make sure you read the guidance before

of course, the visa process is straightforward.

you apply and be open and honest in your ap-

In the year ending September 2015, we issued

plication form.

over 360,000 visitor visas to Indian nationals

• Prepare for your appointment at the VAC

and 90% of Indians who applied for their visas got them.

and make sure that you have your previous Nick Crouch Regional Director for UK Visas & Immigration South and Southeast Asia

Is the visa process straightforward even for first time travellers?

apply. We opened two new VACs in Jaipur

Yes, each visa application is considered on

and Gurgaon last year and the UK now has

its own individual merits. Essentially visit visa applicants need to tell us why they want to

more VACs in India than in any other country. We also provide customers with an excel-

travel documents and evidence of finances ready to submit.

Where will you be going on holiday in 2016?

I have plans to explore India even more this year. I’ve had fantastic trips already to Goa,

come and visit the UK, and show that they can

lent service. Last year, 99% of all applications

Rajasthan and Uttaranchal, but I’m really keen

afford to pay for their trip. While it is often

were processed within our 15 day service

to see even more of this great country.

easier for us to process visa applications from

standard, and we also offer customers a num-

regular travellers, the vast majority of first time

ber of options depending on their travel

travellers receive their UK visas without any

needs. Customers in India can use the same-

problems – they just need to follow the rules

day Super Priority service or the 3 to 5 day

and guidance.

Priority Service for an extra charge. Frequent

travellers or those looking to apply for two How does the UK’s visa service re-

visas at the same time can use the Passport

main competitive?

Passback service, which allows customers to

We are aware that when people choose

keep their passports after they apply for their

where to go on their holidays they consider a

visa. They then can resubmit it for a short pe-

whole range of factors, one of which will be

riod once a visa decision has been made.

the visa. At UK Visas & Immigration, we are

Recently UKVI, along with our commercial

committed to making it as straightforward as

partners VFS, introduced a number of services

possible for visitors to apply for visas, while at

at our VACs, which include walk in appoint-

the same time protecting our border. In India

ments, group appointments, a ‘certification’

we have 15 Visa Application Centres (VACs) so

service which allows customers to keep hold

that customers do not have to travel too far to

of their original documents and a ‘digital as-

TRAVEL AND HOSPITALITY | FEBRUARY 2016

“Recently UKVI, along with our commercial partners VFS, introduced a number of services at our VACs, which include walk in appointments, group appointments, a ‘certification’ service which allows customers to keep hold of their original documents and a ‘digital assist’ service which helps customers fill in their application forms online at the VAC. These services have been very well received by customers.”

DL (ND)-11/6167/2014-15-16 | DATE OF POSTING: 6-11 OF MONTH | RNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH