Travel and Hospitality (TnH) - July 2019 by Prem Sagar

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FROM THE EDITOR

Visas - no more a trouble!

Publisher & Editor Srishti Rai Director Bharat S. Rai Managing Editor Prem Kumar GM - Marketing Prem Sagar premsagar@tnhindia.com (M) +91 99106 81111 Art Director Sunny Singh Correspondent (Kolkata) Swaati Chaudhury Accounts Chander Shakher Balodi Administration Executive Sarwat Jahan

For any query, write to us at: info@tnhindia.com

www.tnhglobal.com Printed, published and owned by Srishti Rai. Printed at Naveen Printers, F-11 B, Okhla Industrial Area, Ph-1, New Delhi-110020, and published at C-4, 2nd Floor, Community Center, Safdarjung Development Area, Opp Main IIT Gate, New Delhi-110016; Editor: SRISHTI RAI

It’s already July and we are halfway through 2019! It’s the right time to reflect on the goals we had set out at the beginning of the year and assess our performance vis-à-vis these goals. More importantly, if required we must recalibrate and realign our efforts in case we feel we have strayed from the milestones we had set for ourselves at the outset of the year. For the country, the first six months of the year were definitely eventful. The biggest festival of democracy on earth India's National Election 2019 - was held in the months of April and May and the results meant that PM Modi and his party retained power with a thumping majority. However, the country's economy faced a slowdown and our tourism industry suffered too. Since we all depend on the policy and programmes of our government, the run-up to elections until the results are out is always replete with uncertainties. People are keen to see the nature and composition of the new government before putting their money on something. A slight slowdown in economic activity before elections is usual. However, now that elections are behind us and we have a stable and strong government, we hope that business and travel activities will ramp up. Enveloping this month’s issue, which is focused on the burgeoning trend of convenience and personalisation as an important growth avenue, is our cover story (Page 18): 'Visa services to help you

begin your travel in comfort'. If you think about it, one thing that has transformed and eased travelling the most in recent years, it is the revolution of the visa application process. Powered by ever-evolving technology and its own pioneering efforts in this space, VFS Global has paved the way and eased the visa application process so much so that one doesn’t even need to step out of their home or office to apply for a visa today. The company goes so far as to collect your visa papers from, and deliver them to, your home or office, as per your choice. If you still choose to visit the visa application centre but want a highly luxurious visa applying experience, there are dedicated and exclusive Premium Lounges for discerning applicants. What is interesting though is that in spite of technological advancements in all facets of our industry, travel agents continue to have a pivotal role in travel planning and booking and that also includes visa related advice and assistance. Do read the interview of Mr Vinay Malhotra, Regional Group COO – South Asia, Middle East, and China, VFS Global, on page 20. Mr Malhotra asserted that 'Travel agents remain a key guidance mechanism in the visa services system.' As our new finance minister, Ms Nirmala Sitharaman prepares to present the first budget of the Modi Government 2.0, we expect that her budget will have enough ammunition to flare up economic activities in the country, including adequate provisions for the tourism sector. Turn to our story 'Budget 2019-2020: what the industry expects’ to learn more. In addition, there is plenty of news and information in this issue that will come handy while you plan your next travel. I hope you enjoy reading the issue as much as we have enjoyed compiling it!

Srishti Rai Editor

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JULY 2019

NEWS 05

NEWS

VFS Global unveils more spacious Premium Lounge in Chennai

TALKING TRADE

India’s tourism Industry facing leadership crisis: Rajeev Kohli

surance for the Great Urban Indian Traveller 30

I NTERVIEW

GUEST COLUMN

Many Benefits of Travel In-

HIGHLIGHTS 18

NEWS

Himalayan Travel Mart 2019 38

Indian outbound travel has a very positive outlook: InterGlobe Air Transport's CEO

GUEST COLUMN

Time for the Tourism Ministry to pick up the gauntlet

NEWS

Sri Lanka may consider reintroducing visa-on-arrival for markets like India 42

NEWS

Indians displaying increased appetite for bonding trips with their families

18 COVER STORY

COVER STORY

Visa services to help you begin your travel in comfort 20

COVER STORY

Travel agents remain a key guidance mechanism in the visa services system: Vinay Malhotra 28

REVIEW

A Date With Grand Happiness 34

BITE CORNER

Celebrity owner’s signature restaurant Nueva Bar n Dining

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news HOTELS | AIRLINES | TRADE | MORE

VFS GLOBAL UNVEILS MORE SPACIOUS PREMIUM LOUNGE IN CHENNAI THE PREMIUM LOUNGE IS AVAILABLE FOR THOSE APPLYING FOR VISAS TO ANY OF 25 COUNTRIES

Residents of Chennai can now apply for their visas in the comfort of VFS Global’s Premium Lounge at the Visa Application Centre in Egmore. e centre provides visa services for 25 countries, and applicants to any of these destinations can opt for the Premium Lounge service. Mr Jeremy Pilmore Bedford, British Deputy High Commissioner, Chennai, British Deputy High Commission, Chennai; Mr Mark Van De Vreken, Consul General, Consulate General of the Kingdom of Belgium; Ms Catherine Suard, Consule Générale à Pondichéry

et Chennai, Consulat General De France and Ms Kornelia Wegener, Head of Visa Section, Consulate General of the Federal Republic of Germany, inaugurated the Premium Lounge in a formal ceremony on 27 June 2019. VFS Global currently runs 17 Premium Lounge facilities across India, and has seen a rapid rise in demand for the service. In the ﬁrst four months of 2019 alone, a 121% increase in demand for the Premium Lounge has been recorded, over the same period in 2018. Mr Vinay Malhotra, Regional Group Chief Operating Oﬃcer – South Asia, Middle East and China, VFS Global said, “Due to the growing demand for person-

alised services seen among Indian travellers, we are pleased to extend our Premium Lounge service to Chennai residents. e rise witnessed is testament to the fact that applicants are looking for increased comfort and convenience in their visa application process. We trust that this facility will enhance the visa application experience for all the travellers.” e Premium Lounge is an optional service, available at an additional cost, that provides end-to-end personalised assistance and professional guidance throughout the visa application process. is includes form ﬁlling assistance, complimentary photo booth and photocopy services, and bio-

metric enrolment, all in a plush ambience, making the complete visa application process quicker, seamless and by T NH DESK more private.

Key features

Spacious and plush facility Professional and responsive staff that speak the local language Dedicated helpline and email contact for convenient appointment booking Personalised attention for every applicant Quicker completion of the submission process Refreshments SMS updates and courier return of passport Offers convenient payment options either online or at the centre

TRAVEL AND HOSPITALITY | JULY 2019

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NEWS

ORCHHA INCLUDED IN UNESCOâ&#x20AC;&#x2122;S TENTATIVE LIST OF WORLD HERITAGE SITES Orchha situated in Madhya Pradesh has been included in UNESCOâ&#x20AC;&#x2122;s tentative list of world heritage sites following a proposal sent by the Archaeological Survey of India (ASI) to the UN body. Orchha near Jhansi is one of the biggest tourist attractions and a preserved archaeological heritage in Madhya Pradesh. It is home to some unique architecture and buildings. Nestled on the banks of river Betwa, it was founded in the 16th century by the Bundela Rajput Chief, Rudra Pratap. The ancient town is famous for its two elevated minarets called Saavan and Bhadon and its four palaces - Jahangir Palace, Raj Mahal, Sheesh Mahal, and Rai Praveen Mahal - and for its concept of open bungalows, stonework windows, and animal statues depicting the culture of Bunby T NH DESK delkhand.

Kairali signs agreement with HDFC ERGO

TRAVEL AND HOSPITALITY | JULY 2019

Kairali Ayurvedic Group has announced a tie-up with HDFC ERGO General Insurance Company Limited to offer health insurance to its customers for Ayurvedic Treatments & Therapies at their Healing and Wellness centre at New Delhi, This move also heralds a new era in providing access to

Ayurvedic heath care insurance to patients wanting to try alternative treatments like Ayurveda. With this agreement customers coming to Kairali Centres in Delhi will be able to receive medical insurance claims for Ayurvedic treatments they take while at Kairali. by TNH DESK

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NEWS

Hilton's Waldorf Astoria debuts in the Maldives

TRAFALGAR LAUNCHES E-LEARNING PODCAST ‘TRAVEL UNLOCKED’ FOR TRAVEL AGENTS With a long history of innovation within travel, Trafalgar has launched another industry first, an Agent e-learning podcast created specifically to provide behind-the-scenes access to the brand in a way that has never been done before in travel. According to National Public Radio , 335,828 number of NPR podcasts were downloaded in India in 2018. The demand and opportunity for listening and learning on the go is at an all-time high. As the world leader and authority in travel, this latest innovation cements the brand’s commitment to innovation and destination expertise, and most importantly, it speaks to the brand’s passion for providing the best experiences for agents and customers while giving a deeper understanding of the people within Trafalgar who bring their trips to life and showcasing the benefits of how guided holidays are a great option to disby T NH DESK cover a destination.

No fee on rail ticket bookings with EaseMyTrip EaseMyTrip.com has introduced IRCTC train tickets booking on its platform. The company has collaborated with IRCTC to provide its users with the facility of even booking railway tickets on their platform. With this, EaseMyTrip (EMT) users will be able to book their train tickets on EMT’s website, mobile site and Android and iOS mobile app. Not only this, the users will also have the option of cancelling their booking as it is available on IRCTC as well. Commenting on this, Nishant Pitti, CEO and Co-Founder, EaseMyTrip said, “Our tie up with IRCTC will offer an additional advantage for our customers to simplify their journey by booking railway tickets on our website, mobile site and Android & iOS mobile app. With this, we would be able to provide our customers with this oldest mode of transportation extremely popular amongst Indian masses. This would allow us to

offer holistic travel solutions to our customers.” The company will further allow its users to check seat availability, travel duration of the trains and travel time between the stations. To have an access to the train booking feature on EaseMyTrip app, users will have to update the app to the latest version available on app store (iTune) and play store. Travelers can also search trains by entering train number and make railway booking in their preferred quota. by T NH DESK

Hilton’s iconic luxury hotel brand, Waldorf Astoria Hotels & Resorts has announced the highly anticipated opening of Waldorf Astoria Maldives Ithaafushi. The 122 all-villa resort spans across three interconnectedislands,including an independentprivate islandfor those seeking an exclusive enclave equipped with a dedicated staff and luxury amenities.A short 30-minute yacht journey away from Malé International Airport, the iconic resortparadise boasts 11 world-class,specialtydining venues, a plethora of activities for guests of all generations, and a personal concierge servicegiving guests the freedom to create memories that last a lifetime. Each luxuriously appointed beach, reef and overwater villa opens onto either awhite sand beach or an expansive deck, and features a private infinity pool with uninterrupted views of the Indian Ocean, allowing guests to bask in the island’s natural beauty in the privacy of their villa. The resort also features twoStella Maris Ocean Villas, accessible only by boat. These villasfeature floor-toceiling windows and direct ocean access, providing unmatched views of thesunlit paradise and celestial charm of the nighttime Maldivian sky. At the height of exclusivity is the Ithaafushi Private Island. Accessible only by yacht, the 32,000-square-metersanctuary features a four-bedroom residence, three-bedroom beach villa and a two-bedroomoverwater villa, giving guests a transcendent sense of space. by TNH DESK

TRAVEL AND HOSPITALITY | JULY 2019

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SPOTLIGHT

BUDGET 2019-20: WHAT THE INDUSTRY EXPECTS

Stakeholders of India's tourism industry have sought increased budgetary allocation for the sector and, most importantly, the rationalization of GST rates levied on their services.

Nishant Pitti Co-Founder & CEO, EaseMyTrip

Mahesh Iyer Executive Director & CEO, Thomas Cook (India)

Gurbaxish Singh Kohli VP, FHRAI & President, HRAWI

SN Srivastava Co-Founder & President, Clarks Inn Group of Hotels

Kamlesh Barot Past-President, FHRAI

By Prem Kumar

hile seeking the continuity of the Government's tourist-friendly policies, India's travel & tourism industry expects the Government to increase its focus on the development and promotion of the tourism sector, through increased budgetary allocations, and rationalization of GST structure related to their businesses. For India with its huge young population, growing unemployment and lack of employment opportunities remain big challenges that require sustainable solutions. The country's manufacturing and other sectors are not in a position to create sufficient jobs to absorb the growing

TRAVEL AND HOSPITALITY | JULY 2019

number of unemployed youth. The country's tourism sector with its massive potential offers a huge opportunity to generate employment. SN SRIVASTAVA, President & Co-founder of Clarks Inn Group of Hotels, says, "Tourism and Hospitality industry can be the bulwark against growing unemployment and challenges of creating millions of new job opportunities for a young country like India, but for this to happen, the first and foremost, the industry needs this recognition from the government and the rightful attention it deserves. The first sign of that recognition and attention will be the appropriate budgetary allocation for the sector, besides introducing conducive tourism and hotel industry policies."

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SPOTLIGHT

Describing the travel and tourism industry as a crucial contributor to the growth of the Indian economy, MAHESH IYER, Executive Director & CEO, Thomas Cook (India) says, " As the Industry has a powerful multiplier impact on employment generation, we are confident that the forthcoming Union Budget will strengthen the industry with the continuity of its tourism friendly policies to give a fillip to India’s Inbound, Domestic and MICE segments." Iyer is looking forward to increased focus and sustained delivery on key initiatives like UDAN, Heritage City Development and Augmentation Yojana (HRIDAY), integrated development of pilgrimage destinations through Pilgrimage Rejuvenation and Spirituality Augmentation Drive (PRASAD), increased allocation towards enhancement of the e-Visa initiative to include additional countries, development of new tourism circuits and attractions, along with an increased focus on infrastructure. RAJEEV KALE, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India), expressed hope that the Budget will increase tax exemptions for the middle-class that will boost the tourism sector. Tax rebates will result in increased disposable incomes and hence create increased opportunities for travel. Expecting that the government will focus on the tourism sector in its budget proposal, NISHANT PITTI, Co-Founder and CEO, EaseMyTrip says that there should be no delay in refunds of GST since the postponement of such refunds blocks working capital and creates stress for the industry. "My expectation from this budget is that the government should continue the current tax immunity for start-ups and small enterprises" added Pitti. While welcoming the GST as a great step, SN Srivastava now expects a rational tax structure for the hospitality industry, terming such rationalization the need of the hour. The Federation of Hotel & Restaurant Associations of India (FHRAI) pointed out that the 28% GST rate applicable for room tariffs of Rs.7500/- and above is inappropriate and has appealed to the Finance Ministry for bringing in some major reforms with regards to direct and indirect taxes for the industry. “We request the Government to include two options in GST for restaurants: a composite GST with a flat 5% rate under which restaurants will not avail ITC and the other is a 12% rate with ITC,” said GURBAXISH SINGH KOHLI, VP, FHRAI.

DIPAK DEVA, MD, Travel Corporation India (TCI) also wants a reduction in 28% GST to encourage foreign travellers to visit the country. He also wants waiving off of tourist visa fee to encourage international travellers to visit India and increased investment in marketing to initiate global campaigns to promote Incredible India. “Ever since the GST came into effect, we’ve been requesting for the rate categorization of hotel tariffs to be on the basis of the transaction value instead of on the declared tariff. Hotels presently are required to levy either 0, 12, 18 or 28% GST rates based on the declared room tariffs. We recommend that the rate categorization should be done on the basis of transaction value instead and also that a uniform rate of 12 per cent be levied with Input Tax Credit being allowed for this infrastructure industry. We have also requested for GST exemption or a GST refund for their purchases made in India when foreign tourists return home. Tourists will be able to claim a tax refund at the airport at the departure and this will help increase the foreign exchange earnings for the country,” says Kamlesh Barot, pastPresident, FHRAI. He informed that FHRAI has requested for increasing the budget on tourism expenditure, designating Special Tourism Zones in each city for restaurants, bars and lounges to operate 24 x 7; availability of finance from banks and TFCI to be eased; restoring the rate of depreciation to 20 per cent from the present 10 per cent; and the removal of hygiene and sanitation monitoring regulations from all Municipalities in view of the All India FSSAI Act, to avoid duplication of process and manpower,” adds Mr Barot. “We hope this year’s Union Budget to take more progressive steps towards making Incredible India, Irresistible India to the discerning traveller. Also, FHRAI will continue to work inclusively with the Govt. towards making our country one of the top tourist destinations of the world,” added Kohli. Given the recent developments and challenges faced by the aviation sector, Mahesh Iyer believes that there is an urgent need to take corrective measures in the interest of the larger tourism, hospitality and business environment. "Our wish list also includes clarifying the issue of air travel agents being subjected to tax collection at source. We also look forward to a reduced corporate tax structure of 25% across the board," added Iyer.

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NEWS

UTTARAKHAND TOURISM CONDUCTED CLEANNESS DRIVE

TIKTOK'S #YEHMERAINDIA CAMPAIGN

TikTok has launched #YehMeraIndia campaign to showcase India’s most exciting travel destinations

TikTok has announced the India edition of its global in-app travel campaign, #TikTokTravel. The local in-app campaign #YehMeraIndia showcases India as a key global travel destination by inviting TikTok users to share their travel moments with the world. As part of the campaign, Kerala Tourism (@KeralaTourism) launched their official account on TikTok and will be leveraging the platform to promote the state’s tourism. “Embracing the spirit of TikTok, the #TikTokTravel campaign transcends all boundaries and celebrates diversity. Through this campaign, we are looking forward to TikTok becoming the go-to destination for the various travel moments, as seen and experienced by our community of over 200 million users in India,” said Sachin Sharma, by TNH DESK Director of Sales and Partnerships, TikTok, India.

Tourism Department of the Government of Uttarakhand conducted 'Swachh Bharat Swachh Garhwal', a cleanliness campaign, on the World Environment Day (June 5) to create awareness for building a clean environment. The drive, was launched simultaneously in all the seven districts of Garhwal region on the World Environment Day. Students, tourists and devotees participated in the drive. On the World Environment Day, Chief Minister Trivendra Singh Rawat urged people to plant more trees and avoid using polythene. He also planted trees at his official residence and asked people to preserve the tradition of planting trees on marriages and in memory of their ancestors. Many tree plantation and cleanliness drives were conducted in Uttarakhand on the occasion. On the World Environment Day, the state's Tourism Minister Satpal Maharaj launched a tree plantation and cleanliness drive in Gucchupani area under the Swachh Bharat, Swachh Garhwal campaign. The minister said that the drive was launched from Garhwal in view of the ongoing Char Dham yatra with aim to send the message of cleanliness to the maximum number of people. The Minister informed that after the starting of the Mansarovar yatra, a similar campaign, Swachh Bharat, Swachh Kumaon, would be launched.

Satpal Maharaj Tourism Minister, Uttarakhand

HRAWI DELEGATION MEETS MAHA CM FADNAVIS ITDC's profits increase 3-fold in FY 2018-19

India Tourism Development Corporation (ITDC), the public sector undertaking under the aegis of the Ministry of Tourism, posted a significant performance for the financial year 2018-19. Total Income stood at `371.72 cr. as compared to `366.42 cr. in last financial year. Revenue from operations stood at `349.96 cr. as compared to `339.71 cr. in the last fiscal. Corporation posted profit before tax (PBT) of `62.23 cr. and profit after tax (PAT) of `42.16 cr. in 2018-19 against `40.12 cr. and `17.71 cr. respectively in the previous year.

by TNH DESK

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A delegation of Hotel and Restaurant Association of Western India (HRAWI) led by its President – Mr Gurbaxish Singh Kohli and the Vice President – Mr Sherry Bhatia recently met the Chief Minister (CM) of Maharashtra, Devendra Fadnavis and apprised him the hurdles faced by the hospitality industry, The delegation discussed with the CM the way forward for the Government to facilitate tapping the potential this industry provides. The discussions pivoted around the critical issues faced by the hotel and restaurant industry and the CM was presented with a docket outlining suggestions and scope for promoting hospitality employment, foreign exchange accruals and by TNH DESK tourism for the State.

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NEWS

INDIAN BUSINESS TRAVELLERS INCREASINGLY SEEKS DIGITAL SOLUTIONS: TRAVELPORT

Azerbaijan Airlines Sandeep Dwivedi COO at InterGlobe Technology Quotient

Tech-savvy business travellers in India are increasingly demanding, as well as using, advanced digital solutions that can enhance their travel experience, according to a study commissioned by Travelport. According to the study, titled the Digital Business Traveller Research 2019, in the planning and booking phase, nearly three quarters (72%) of business travellers in India have now used voice search, at some point, to investigate items like ﬂight times, hotel options and the weather at their destinations. Sandeep Dwivedi, COO at IITQ, added: “Digital solutions oﬀer travel agents and travel providers a way to really elevate the customer experience and, in doing so, set themselves apart from their peers. For digital solutions to be successful, they need to compliment physical channels by TNH DESK at every stage.”

launches its direct flight linking Baku to New Delhi Backed by its core philosophy to provide strong regional network coverage, Azerbaijan Airlines (AZAL), the flag carrier and largest airline of the country of Azerbaijan, has launched its direct flight linking Baku to New Delhi. e news comes in the wake of Azerbaijan’s robust customer-friendly strategy to offer greater connectivity from India to Baku, thereby saving time and enhancing comfort for its esteemed passengers. With the launch of this service, flight will be departing from Terminal 3 of the Indira by TNH DESK Gandhi International Airport.

FCM's Travel Money launches forex festival

Travel Money, the flagship Foreign Exchange brand of FCM Travel Solutions, the Indian subsidiary of Flight Centre Travel Group, Australia has launched The Unbeatable Forex Festival to provide simplified foreign exchange solutions with best rates and better rewards to customers travelling abroad. The festival which will run from May to July 2019 coincides with the peak holiday season and will address the foreign exchange needs of Indians travelling overseas. In addition to holiday-goers, The Unbeatable Forex Festival will also be applicable for students seeking remittances to study abroad. Speaking about the new campaign, Mr. Gagan Malhotra, Brand Leader, Travel Money, Foreign

Exchange brand of FCM Travel Solutions said, “As India experiences an upsurge in overseas travel, our focus will be on providing best rates and even better rewards for summer travellers. With more people travelling abroad, there is a rise in foreign exchange spends, and we would like to provide a more fruitful experience for our customers. Through our online portal and various network stores, we are constantly customizing our product offerings to ensure ease of travel as well as more benefits on every purchase.” The highlights of The Unbeatable Forex Festival campaign include a Mega Prize that offers a 5night complimentary Dream Cruises trip for 3 lucky couples with the highest forex spends for the festiby TNH DESK val period.

TRAVEL AND HOSPITALITY | JULY 2019

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NEWS

Foreign Medical TourisT arrivals growing:

MoT conducts roadshows in US

TourisM MinisTer

Mr Prahlad Singh Patel, Minister of State (I/C) for Culture & Tourism, informed Parliament that the number of Foreign Tourists visiting the country for medical purpose has been increasing over the last three years. Realizing the potential to develop and promote Wellness and Medical Tourism as a niche product in the country, the Ministry of Tourism has formulated guidelines for the promotion of Medical Tourism. In order to provide dedicated institutional framework to take forward medical tourism, a ‘National Medical and Wellness Tourism Board’ has been constituted which works as an umbrella organization that promotes this segment of tourism in an organized manner. As per information provided by the Ministry of Home Affairs, India, the details of foreign tourist arrivals in the country for the medical purpose during the years from 2015 to by T NH DESK 2017 are as under:

TRAVEL AND HOSPITALITY | JULY 2019

India's Ministry of Tourism together with professionals from the country's tourism industry organized four-day roadshows in diﬀerent cities of the Unites States to showcase India' varied tourism attraction in order attract more American tourists. Meenakshi Sharma, Director General (Tourism), Government of India told PTI that the road shows have reﬂected that there is a lot of interest among Americans to visit India and explore its various facets ranging from rich cultural and historical heritage to adventure and medical tourism.

HOMESTAYS TO GET RESPONSIBLE TOURISM PARTNER STATUS IN KERALA Noting that homestays are a vital component of tourism in future, Kerala Tourism Director Mr P Bala Kiran IAS said homestays will be given Responsible Tourism Mission (RT) partner approval, provided they strictly follow the vision and norms of the heritage-oriented hospitality initiative. “The classification will be in platinum, gold and silver categories,” said Mr Kiran said while inaugurating a one-day workshop cum orientation programme for homestays and service villas of Kerala here on Tuesday. The event was organized by Trivandrum chapter of Kerala Hats, a consortium of homestay promoters, in association with the Kerala Tourism De-

partment here. Mr Kiran said it was important for a homestay owner to create a milieu for the guests to experience local cuisine, art and life in their full essence. “The guest must get the feel of participation in the family during his stay. Apart from ensuring the guest’s safety and security, the homestay owners should encourage the guests to give their feedback without bothering about the nature of comments,” he added by T NH DESK

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NEWS

NUMBER OF DOMESTIC AIR PASSENGERS GROWS BY 2.96 % IN MAY: DGCA Director General of Civil Aviation (DGCA) has released the latest figures related to performance of India's scheduled domestic airlines.

e data confirms that grounding of Jet Airways has benefited other domestic airlines in increasing their market shares. Aer receiving air passengers data for the month of May 2019 from various domestic airlines and analyzing them, Director General of Civil Aviation (DGCA) has revealed that air passengers carried by domestic airlines during the period of Jan-May 2019 were 586.54 lakhs as against 571.58 lakhs during the corresponding period of previous year, thus registering a year-on-year growth of 2.62% for this period. According to DGCA, Indian airlines carried 122.07 lakhs passengers in the month of May this year as compared to 118.56 lakh in May last year, thus growing by 2.96 per cent. It should be noted that Jet Airways, Jetlite, Air Odisha, Heritage and Zoom Air did not operate any flight in the month of May 2019. As regards market share, Indigo retains its position of the largest domestic airline with 49 per cent share. Indigo is followed by SpiceJet with a market share of 14.8 per cent

Passenger Load Factor

Passenger Growth

in May. e market shares of other airlines in the month of May: Air India: 13.5 per cent, Go Air 11.1 per cent, Air Asia 6.3 per cent and Vistara 4.7 per cent e passenger load factors of various scheduled domestic airlines in May 2019 showed marginal growth as compared to previous month due to ongoing tourist sea-

son and the grounding of Jet Airways. With marginal growth as compared to the previous month, Spicejet had 93.9 per cent load factor in May, the highest among all domestic airlines. Spicejet was followed by Go Air with a load factor of 93.3 per cent and Indigo with 90.9 per cent. As regards on-time performance (OTP) in the month of May, Go Air ranked ﬁrst with its 91.8 per cent OTP, Air Asia India ranked second with 89.1 per cent , and Indigo came third with 87.4 per cent. OTP of scheduled domestic airlines was computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. by TNH DESK

Market share of domestic airlines in May 2019 Indigo: 49% SpiceJet: 14.8 % Air India: 13.5 % Go Air: 11.1 Air Asia: 6.3 Vistara: 4.7

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NEWS

OYO TOWNHOUSE'S PORTFOLIO REACHES 100 HOTELS

INDIGO CONNECTS BUDDHIST CIRCUIT WITH 12 ATR FLIGHTS IndiGo is set venture on the Buddhist circuit with the launch of daily non-stop ATR flights between Kolkata, Gaya and Varanasi. Effective August 08, 2019, IndiGo will initiate flight operations on Kolkata - Gaya, Kolkata – Patna, Kolkata – Varanasi and Gaya - Varanasi routes along with additional frequency on Kolkata Varanasi route. Bookings on these routes are open with immediate effect, with fares starting at INR 1499. The new flights are designed to cater to business travellers as well as leisure travellers who would like to experience Buddhist history and spirituality. The flights will provide new and affordable flying options on these routes. Customers who would like to plan their travel can book tickets through the airline's website: www.goindigo.in. Mr. William Boulter, Chief Commercial Officer, IndiGo said, “As a part of

our endeavour to enhance domestic connectivity, our ATR fleet helps us serve regional operations efficiently. We are delighted to have launched these flights on the Buddhist circuit, which not only provide more travel options to customers, but also enable people to come closer to Indian history and spirituality. These flights will also help attract new tourist arrivals from around South East Asia, where IndiGo is adding a number of new routes into Kolkata over the next few months, including services from Vietnam, Hong Kong and China.” by T NH DESK

Sarovar Hotels opens new hotel in Surajkund, NCR Sarovar Hotels and Resorts expand its presence in Delhi NCR with the signing of new hotel in Surajkund, Faridabad. This will be Sarovar’s 3rd hotel in Haryana after Gurugram and Faridabad. Sarovar Portico, a midscale hotel located in Surajkund-Faridabad, is an ideal

stay destination for business and tourist travellers.One of the key attractions of Surajkund is its annual, “Surajkund International Craft Mela” which attracts visitors from all over India as well as from overseas every year. The hotel has 60 well-appointed rooms including suites, multi cuisine dining,

TRAVEL AND HOSPITALITY | JULY 2019

Bar and a wellness center. It has a multiple banqueting and conferencing facilities with a capacity to accommodate 600 guests. The hotel offers a wide range of venues to host trainings, workshops, product launches, exhibitions, weddings and other social by TNH DESK events.

OYO has opened 100th and biggest OYO Townhouse in Pune. Targeted at millennials, OYO Townhouse is a friendly neighbourhood hotel brand.

OYO Hotels & Homes recently reached a milestone by opening the doors of its 100th OYO Townhouse in India, which is also the biggest so far with more than 130 rooms. OYO Townhouse, ‘the friendly neighbourhood hotel’, is a unique combination of a hotel, home, merchandise store and café and is targeted at millennial travellers aspiring premium economy accommodations. The 100th OYO Townhouse is in Pune. This makes OYO Townhouse the largest mid-market boutique hospitality brand in the country and gives a fresh impetus to OYO’s plans to expand OYO Townhouse to 400+ hotels in multiple cities from the existing 16, by the end of 2019 across India. Currently, OYO Townhouse is in India, UK & the US. by T NH DESK

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TA L K I N G T R A D E

INDIA’S TOURISM INDUSTRY FACING LEADERSHIP CRISIS:

RAJEEV KOHLI Thought leaders have a very important role to play in every sector. Every major industry in the world has thought leaders, but in India’s travel & tourism, such leaders are very few, and even these few have been sidelined. Rajeev Kohli Joint Managing Director, Creative Travel By Prem Kumar

Making its voice heard and representing its concerns to policymakers and authorities are some of the big challenges, India’s Travel & Tourism Industry is facing today. After the long-drawn parliamentary election, we have a new government, but the role of associations of the country’s travel and tourism industry during the election has been disappointing at a time when the industry is facing some serious challenges. According to Rajeev Kohli, Joint Managing Director, Creative Travel, India’s travel trade associations have let down their membership and the industry as a whole. “During 2019 elections, I did not hear any association approaching any political party to include the industry’s concerns and demands in their election manifestos,” said Kohli, who had served the Indian Tour Operators Association of India (IATO) in many capacities including its vice president and senior vice president. “The General Elections 2019 was not something unexpected; it was well-known that the elections were due in April-May this year, but no effort was made to connect with political parties to apprise them of our issues and problem and seek their commitments to address them” rued Kohli. He

stated that the industry is currently facing some sort of leadership crisis, and its current leaders have failed to provide desired leadership to the industry.

Many prominent industry players, who can provide constructive leadership to the industry, articulate its concerns and make the industry’s voice heard have been sidelined, said Kohli. Many key players of the industry, who are at the helms of India’s leading travel business organizations, don’t want to get involved in the politics of associations because of the narrow-mindedness of people in associations. An important aspect of leadership is thought leaders, whose role is well recognized in every walk of our life. Thought leaders are well-informed, experienced and successful people in their respective domains. They are visionaries and inspire people with their innovative ideas and success stories. Young entrepreneurs can learn a lot from them. “Thought leaders have a very important role to play in every sector. Every major industry in the world has thought leaders, but in India’s travel & tourism, such leaders are few, and even these few have been sidelined and underutilized,” rues Kohli. He added that some thought leaders were parts of associations, but have been shown the doors. Thought leaders can well be used to inspire and educate members of the industry, but our associations are unable to use them and the industry as a whole is deprived of their knowledge and insights gained through years of hard work and experiences."

TRAVEL AND HOSPITALITY | JULY 2019

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INTERVIEW

INDIAN OUTBOUND TRAVEL HAS A VERY POSITIVE OUTLOOK: INTERGLOBE AIR TRANSPORT'S CEO Having already emerged as a major outbound travel market, India is expected to grow further over the next few years, according to MR SIDDHANTA SHARMA, President & CEO, InterGlobe Air Transport (IGAT). By Prem Kumar

To start with, what is your assessment of the current outbound travel from India?

India has emerged as a major outbound market over the past decade both in terms of volume as well as overall spends in the outbound travel sector. is already large market is expected to grow further over the next few years. International Tourism Boards are leveraging this opportunity and their increased interest in the Indian market is implied through their marketing and promotional activities. Every day more tourism boards are setting up their oﬃces and increasing their presence in India and all these eﬀorts, suggest a very positive outlook for the sector.

Mr. Siddhanta Sharma President & CEO, InterGlobe Air Transport (IGAT)

What kinds of trends have you noticed in the Indian outbound travel in recent years in terms of tastes, choices and preferences?

Historically, Indian travellers were perceived to be cautious, non-experimental and low spenders. However, the proﬁle of

the Indian traveller has signiﬁcantly changed over the last decade. e emerging middle class, ﬁnancial empowerment of women and smart technologies has energized the sectoral grow further. As the income levels and size of population corresponding to those income levels rose, people started spending on tourism and for leisure activities more oen. Another reason was to brag about the fact that one has been to an overseas location. ‘I have got a visa stamp in my passport’ was a statement to make! e new age Indian travellers today are spending more and are exploring new destinations. Adventure, sight-seeing, exploring the unexplored and relaxation are the key drivers of outbound travel today.

How do you see the Indian outbound travel evolving in the coming years? What factors would lead to these prospective changes?

Indian millennials are the new fast-growing segment which has the propensity to spend. ey are more conﬁdent and adventurous than previous generations when it comes to travel. Millennials prefer independent travel over group tours and are less concerned about issues like language or cultural barriers. Higher disposal incomes and easy

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NEWS

EMIs are also acting as catalysts towards the increasing numbers of ﬁrsttime travellers entering the international holiday market every year. While South East Asia continues to be hot with the new travellers due to its proximity and aﬀordable packages/cost, there is an emerging trend to experiment with their choice of destinations. Central Europe, Australia, Canada and China are witnessing high growth from the Indian market every year.

According to you, how is the current crisis in India's civil aviation affecting the country's tourism?

e tourism sector in India, over the past few months, has been influenced by various factors, ranging from capacity issues, reduction in long haul flights, the closure of airspace in the region, making it unviable for some carriers to fly to India. e sudden decline in ca-

pacity has led to an increase in international airfares due to which many travellers are tweaking their plans, and some are choosing cheaper short-haul international destinations.

What are the changes you are noticing in India's travel trade? How should India's travel agents deal with the challenges they are facing?

e growing middle class, higher disposable income, low fare international ﬂights, ease of visa and liberal foreign exchange policy has made travel easier and far more lucrative. e number of international travellers has not only grown from the metros, but also from tier II and III cities across India. OTAs are distributing inventory of airlines and hotels in addition to providing ﬁnancing solutions that provide them with a credit facility looking at their past purchase record. Innovation and collaboration providing value to all

the stakeholders is the key to success. To remain relevant in the changing travel landscape, they need to continue to provide world-class services by: • Providing quick access to relevant information and the ease of online booking • Being transparent in the fees they charge for their services • Adding value through customisation of travel itineraries and promote experiences rather than focussing just on ticketing

"Indian millennials are the new fast-growing segment which has the propensity to spend. They are more confident and adventurous than previous generations when it comes to travel."

ITC ROYAL BENGAL: THE NEW LUXURY COLLECTION IN INDIA ITC Ltd recently inaugurated its new super-premium luxury hotel in Kolkata – the ITC Royal Bengal. Hon’ble Chief Minister of West Bengal Mamata Banerjee inaugurated the iconic hotel. The 456 keys ITC Royal Bengal is ITC Hotel’s 14th Luxury Collection hotel in India and is a befitting tribute to the timeless traditions and royal heritage of Bengal, which has been ITC’s headquarters for over a 100 years. Christened ‘One of a Kind’, the grandiose property is a mark of ITC’s confidence in the tourism potential of the region and serves as a true badge of honour that Bengal can proudly showcase to the world. The ITC Royal Bengal will redefine Kolkata’s hospitality land-

scape making it a preferred destination for global MICE tourism and other large events. From a sprawling 16400 sq feet pillar less magnificent ballroom, pre-function areas and outer courtyards attached to the Grand Ballroom together adding approximately another 33000 square feet, to exquisite arrival lobbies and huge lawns ideal for Kolkata socials, ITC Royal Bengal offers versatile banquet options for both the business meetings and events with total banquet and convention facilities covering an area of 61000 sq feet. ITC Royal Bengal and ITC Sonar will be marketed together as one of the largest hospitality and MICE destinations in the region. by TNH DESK

TRAVEL AND HOSPITALITY | JULY 2019

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COVER STORY

VISA SERVICES TO HELP YOU BEGIN YOUR TRAVEL IN COMFORT Motivated with its desire to offer applicants as well as travel agents a comfortable visa application process, VFS Global offers a range of flexible and convenient visa services. By Prem Kumar

lanning international travel oen brings high levels of excitement and anticipation, even for frequent travellers. For travel agents, it means managing a large volume of visa applications they are entrusted with and ensuring that their customers have a seamless experience. To meet the growth in foreign travel, visa application centres have introduced services that are not only tailor-made to suit the changing requirements of applicants, but also simplify the visa application process, making it more convenient, exclusive, personalised, time saving and hassle-free. By all means, companies such as VFS Global have made great contributions to making the process of applying for a visa simple and hassle-free. With the services available in the market today, most applicants, irrespective of their schedules or location, have full access to a smooth and streamlined visa application services, such as those with round-the-clock commitments, or with minimal access to metro cities, or wishing for additional support and paperless experience.

TRAVEL AND HOSPITALITY | JULY 2019

Mr. Vinay Malhotra, Regional Group COO – South Asia, Middle East and China, VFS Global, says, “e trust and reliability of a customer-focused specialised travel agent still holds a very high premium, especially in countries like India. Due to this, travel agents are best placed to gauge and understand their customer’s unique requirements and can advise them appropriately on visas services that are best suited to their schedules and preferences.” VFS Global oﬀers travel agents a wide range of innovative and extremely useful services that smoothen the visa application process. Personalised services are purely optional and come at an extra fee, and are no guarantee of a positive decision by the concerned embassy or consulate. Nevertheless, such services continue to be highly popular among time-pressed applicants who ﬁnd the convenience of these services invaluable, as commonly found in many industries.

Premium Lounges For Personalised Assistance Popular among families travelling with children, corporates, and frequent fliers, VFS Global’ s Premium Lounges are designed exclusively for applicants seeking a comfortable visa application process with enhanced customer service, delivered with a personalised touch. e Lounges have been built with elegant interiors and well-equipped modern amenities to ensure a smooth experience at the Visa Application Centres. e service includes one-to-one attention with a dedicated staff member, who will guide the applicants through the entire application procedure. e personalised services are offered for select countries at most VFS Global Visa Application Centres across India. Check with your trusted travel agent for the availability of group discounts on this service.

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COVER STORY

Preferred Pricing For Groups Opting For Visa At Your Doorstep VFS Global representatives visit the applicant’s preferred location to accept the visa application and enrol biometrics so that applicants do not have to visit the Visa Application Centre and can complete the process from the comfort of their surroundings. e service is quite popular because of the flexibility it offers to applicants – it is most oen used by leisure travel groups, and also by applicants from Tier-2 cities not covered under the VFS Global’ s network of 17 cities, who find it difficult to travel to another city just for completing their visa application process. Other groups who find this service beneficial are film personalities and crew, large corporate groups, and high net-worth individuals, who may find it inconvenient to visit the visa centres because of their busy schedules. e service is available to applicants for an extra fee. Check with your trusted travel agent for the availability of group discounts on this service.

Apply Outside Regular Working Hours Busy schedules or work commitments need not stand in the way of smooth application experience anymore either. ere are services now exclusively aimed at those who may not be able to visit the Visa Application Centre during the usual working hours. Options like the Prime Time Service provided by VFS Global allows individuals to apply for their visas outside of regular working hours without interrupting their schedules. With such services applicants no longer need to take leave from oﬃce or school for visa appointments. is

“The trust and reliability of a customer-focused specialised travel agent still holds a very high premium, especially in countries like India. Due to this, travel agents are best placed to gauge and understand their customer’s unique requirements and can advise them appropriately on visas services that are best suited to their schedules and preferences.” - Vinay Malhotra service takes care of the needs of the time-poor applicants. Check with your trusted travel agent for ﬂexible timings during which applications can available at the Visa Application Centre. ese services have transformed the overall application process and have proved to be extremely useful for applicants to beat the peak visa application rush. And each year, development of innovative and top-of-the-line services for visa applicants continues.

TRAVEL AND HOSPITALITY | JULY 2019

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COVER STORY

TRAVEL AGENTS REMAIN A KEY GUIDANCE MECHANISM IN THE VISA SERVICES SYSTEM

VINAY MALHOTRA "While a customer will appreciate if a service is available on their smartphones, they will have high recall value if they receive a professional, personalised service and that is where the unparalleled element of physical interaction with a trusted travel agent comes in."

Mr. Vinay Malhotra Regional Group COO â&#x20AC;&#x201C; South Asia, Middle East, and China, VFS Global

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COVER STORY

In a country like India, travel agents continue to have a pivotal role in travel planning and booking. For many reasons, the majority of Indian travellers still prefer going through travel agents, according to MR. VINAY MALHOTRA, Regional Group COO – South Asia, Middle East, and China, VFS Global. In an exclusive interview to TnH, Mr. Malhotra said that travel agents also remain a key guidance mechanism in the visa services system, offering visa applicants their valued advice and support on a visa application process. Excerpts: By Prem Kumar

As an increasing number of travellers are planning their trips on their own, has the role of travel agents changed with regard to the visa application process?

In a country like India, the trust and reliability of a customer-focused and specialised travel agent still hold a very high premium. e personalised 360-degree service oﬀered by a travel agent that goes way beyond the preliminary visa application stage, and continues all through the travel life cycle, is deﬁnitely in demand among travellers who want to be free of the hassle of planning a trip end-to-end on their own. While several young travellers may be planning and booking holidays online on their own, the large majority of Indian travellers prefer going through travel agents for various reasons: knowing there is someone to turn to in case of trouble faced with bookings or on the trip, complete guidance for obtaining a visa, a persisting lack of trust in online transactions, the need for Indian meals, the comfort of having an Indian guide, especially for better communication and so on and so forth.

With the ever-growing use of technology and personalisation in the visa application process, how can travel agents serve their clients better as far as visa services are concerned?

Travel agents remain a key guidance mechanism in the visa services system – advice on the application form and supporting documents needed, or submitting the applications on applicants’ behalf for countries that don’t require biometrics, especially for group travels, while also oﬀering a personalised 360-degree service that goes way beyond the visa application stage. at said, in a fairly short period, we have seen the travel business undergo a transformation on many levels. Platforms of consumption have gone online, mobile and social – there’s a plethora of mobile and web-based options for consumers so that services have become available at the customer’s ﬁngertips. However, while a customer will appreciate if service is available on their smartphones, they will have high recall value if they receive a professional, personalised service and that’s where the unparalleled element of physical interaction with a trusted travel agent comes in.

Is there any service or programme exclusively designed for travel agents, keeping in mind their needs?

For the last 18 years we have been present in India, we have continuously engaged with travel agents on a regular basis to

improve the overall visa services ecosystem for the end customer. e success of this synergy is very evident in our optional Visa At Your Doorstep service, for instance, where 95% of those who opt for this service are travel agents, who invite VFS Global to deliver this service for their customers at their location of choice, anywhere in India. Besides preferred pricing for Visa At Your Doorstep group applications, VFS Global oﬀers travel agents a wide range of innovative and extremely useful services that smoothen the visa application process, including Premium Lounges for personalised service, and ability to apply outside regular hours (prime time services) including dedicated counters.

While visa application is one aspect of the travel process, how can travel agents tap into opportunities in this process, and also in the larger changing travel sector?

e travel fraternity being a key partner in the visa services ecosystem and we are constantly in touch with them through informational mailers offer and forwarding any important communication from the governments. Recently, we have taken note of process-related queries brought to our notice by travel partners, we are stepping up efforts to share this information directly with them, so they can better serve their customers and set the right expectations. e market is only growing, with outbound travel, domestic and international on a steady rise. e increasing affordability of travelling abroad, and many countries recognising the value of tourism to their economic agendas, are also contributing to this consistent growth. ere is tremendous growth potential in what we can all offer. Our focus is always to work together with our partners to introduce faster and better services and products. When it comes to travel, we truly believe the sky is the limit.

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NEWS

THE FERN HOTELS OPENS THE FERN RESIDENCY SATARA IN MAHARASHTRA The Fern Hotels & Resorts has opened The Fern Residency, Satara in Maharashtra. This takes the tally to 61 hotels managed by the company. Commenting on the opening of the hotel, the COO of the company, Suhail Kannampilly said, “We are increasing our presence in Maharashtra very rapidly and people of the state are responding to our hospitality in a very positive manner”. The Fern Residency, Satara is a 60-room hotel offering contemporary accommodations, a finely-designed roof top restaurant with 2 banquet halls and a gym. The hotel is situated on the Pune-Bangalore National Highway, just 2 kms away from the city center with an easy access to public transport. All the major sightseeing attractions like Kaas Pathar - Valley of Flowers which is world heritage site declared by UNESCO, Koyna Dam, Bamnoli Thoseghar Waterfall, Sajjangad Fort and Chalkewadi Windmills are in the vicinity. by T NH DESK

INDIGO PARTNERS WITH NEW ZEALAND INTERNATIONAL COMMERCIAL PILOT ACADEMY IndiGo has awarded the New Zealand International Commercial Pilot Academy (NZICPA) a pilot training contract to train future airline pilots under IndiGo’s flagship ‘cadet pilot program’. The partnership will overlook the living and training of these cadets in New Zealand. Upon signing the agreement with NZICPA, Capt. Ashim Mittra, Senior Vice President Flight Operations, expressed his pleasure and said: “Our partnership with NZICPA is a testimony to our commitment toestablish a steady flow of confident &skilled, internationally trained airline pilots over by T NH DESK the foreseeable future”.

TRAVEL AND HOSPITALITY | JULY 2019

PRIDE HOTELS LAUNCHES PRIDE TERRACE VALLEY RESORT GANGTOK Pride Hotels has launched ‘Pride Terrace Valley Resort Gangtok’, the group’s first property in North East India. The luxury resort is prominently located at National Highway 10, Ranipool, Gangtok, 18 km from Pakyong Airport and is well connected by road, rail and air. With major tourist attractions namely Nathu La Pass, MG Road, Rumtek Monastery, Tsongmo Lake, Ganesh Tok in close proximity, the resort boasts of elegantly furnished rooms and suites that will appeal to by TNH DESK both leisure and business tourists.

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NEWS

G VILLAS MANALI - A NEW KID ON THE BLOCK

G Villas Manali located next to Bollywood Actress Kangana Ranaut’s Manali house has quickly become a crowd favorite for its serene beauty. Snuggled amid mountains and the river Beas, G Villas located at one of the posh places in Manali and next to Bollywood Actress Kangana Ranuat’s luxurious cottage. Draped in lush greenery and surrounded with mountains enveloped with white snow, and exceptionally designed abode strive to make Hotel G Villas, a perfect destination for newly married honeymoon couples, family and vacation with friends.. e view from here is awe-inspiring nestled between apple trees, tiny fields on one side, and snow covered mountains on the other side. G Villas is located in very upscale and is another luxury resort in Manali. Mr Kunal Sharma, Owner of G Villas said, "We are thrilled to debut our first Hotel G Villas Manali, under the category of bed and breakfast, sharing the vision of offering a unique experience for guests." He further added, "Every single room opens towards snow-capped mountains, Apple orchards and abun-

dant picturesque landscape of the Himalayan village. e super deluxe room has a view of amazing house of Kangana Ranaut’s. e resort is endorsed with local design and earthy colours to make the guests most desired occasional Manali tour memorable. Each room has balcony where visitors can watch the sunset from the comfort of their own room. Being one of the quietest hotels in Manali, we oﬀer deluxe to a luxury range of accommodation facilities to let you experience the authentic Himalayan holi-

day feeling. " If adrenaline surging adventure is what you are on the lookout for, there are opportunities for some adventure sports like raing, trekking, bir billing, paragliding, Zorbing, downhill cycling and rock climbing as well. Nearby attractions are Hadimba Temple, Jana Falls, Solang Valley, Gulaba, Rohtang Pass, Manikaran Gurudwara, and River Beas. You can also take a trip to the serene Buddhist monasteries in

TRAVEL AND HOSPITALITY | JULY 2019

the vicinity to witness how the monks live. Freebies include a breakfast buffet , parking and wifi. More like a hermit’s cottage, G Villas located mountainside and is surrounded by greenery. Located at a distance of 15 minutes from Manali Town Centre, this abode is certainly different from a cityside skyscraper and generates a charming appeal and profound serenity. Address- G Villas, Kanyal Road, Simsa Village, Manali.

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NEWS IN BRIEF

Bangaram Island Resort reopens to receive tourists The administration of Lakshadweep recently announced the re-opening of the Bangaram Island Resort. Bangaram Island, an uninhabited Island as part of the Union Territory of Lakshadweep, is a mere 20-minute speed boat ride from Agatti. That announcement was made at a trade event in Bengaluru, hosted by the administration. Spread over thirty acres, the resort brings out the verdant ethnic character of the area. Over the years, the Bangaram Island Resort has become a destination for discerning International visitors, who are looking for a complete remote island experience. Bangaram offers spectacular coral reefs amid turquoise blue lagoons, silvery beaches and lush green coconut palms. Speaking on occasion of the launch Mr Mihir Vardhan, IAS, Secretary Lakshadweep Tourism, said, "The Bangaram Island Resort is an exclusive offering of the destination and the administration is making every effort to reach out to the travel agent community to explore mutually beneficial business opportunities. Our presence will add tremendous value to our marketing efforts in promoting the islands of Lakshadweep as a unique sustainable and responsible tourist destination of unmatched beauty." Lakshadweep is the tiniest Union Territory of India and is its only coral island chain. This archipelago consists of 36 islands, 12 atolls, 3

Kerala Tourism's domestic pitch

reefs and 5 submerged banks. The islands have a total area of 32 sq.kms and the lagoons enclosed by the atolls cover an area of 4200 sq.kms. Its territorial waters extend to 20,000 sq.kms and Exclusive Economic Zone (EEZ) to 4, 00,000 square kilometers. Only 10 of these islands namely, Agatti, Amini, Andrott, Bitra, Chetlat, Kadmat, Kalpeni, Kavaratti, Kiltan and Minicoy are inhabited. Kavaratti is the Administrative Headquarters of the Union Territory. FACILITIES • Accommodation: Standard and Deluxe Huts • Dining Local Cuisine of Lakshadweep & Coastal India

ACTIVITIES • Scuba diving, Snorkeling & Deep Sea Fishing • Boating & Kayaking • Island Excursions • Ayurveda • Yoga & Meditation

How to Get There.. • By Boat: Bangaram Island is just 20 minutes away (distance of 8 kilometres) from Agatti Island by boat. (Note: Timing may vary depending on the boat) • By Air: You can also use the chopper service to reach Bangaram Island.Flights from Cochin to Agatti Island, transfer from Agatti to Bangaram by TNH DESK

With the foreign tourist arrivals in India facing a challenging time, Kerala Tourism is increasing its focus on the domestic market. The state tourism will hold 20 roadshows in different cities across the country in two phases starting July. Domestic tourist arrivals in the state have bounced back, with the number increasing by around 8 per cent.

50th anniversary of Rajgir’s Vishwa Shanti Stupa

The Bihar Government will organize three-day golden jubilee celebrations of the Vishwa Shanti Stupa atop Rajgir’s Ratnagiri hills from 25 October this year. Recently the state CM Nitish Kumar had a meeting with senior officials to review the arrangements for the golden jubilee celebration of the Stupa. The President of India and the Dalai Lama are expected to be guests at the occasion. Located at Rajgir in the district of Nalanda, Vishwa Shanti Stupa was inaugurated by the then President VV Giri in 1969.

UP allows setting up of microbreweries

The Government of Uttar Pradesh has amended the Uttar Pradesh Breweries Rules, 1961, to allow hotels, resorts, restaurants and clubs to set up microbreweries for serving draught beer in the state. Shrikant Sharma, energy minister of the state, said that the Government has given permission to set up microbreweries in view of increasing number of domestic and international tourists visiting the state. Under the new provisions, hotels, resorts, restaurants and commercial clubs having licenses for bars can apply for permission to set up micro-breweries.

Delhi Tourism’s Mango Festival

Delhi Tourism’s three-day Mango Festival celebrating the king of fruits was held from 5th to 7th July 2019 at Dilli Haat, Janakpuri. Delhiites enjoyed another fascinating display of more than 500 varieties of traditional and rare mangoes from across the country. The festival was inaugurated by Manish Sisodia, Hon'ble Dy. Chief Minister & Minister of Tourism, Govt. of Delhi. Delhi Tourism has been organizing this festival since 1987, to celebrate the magnificent variety of flavours offered by the king of fruits. Indian Summers are incomplete without mangoes.

TRAVEL AND HOSPITALITY | JULY 2019

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NEWS

SRILANKAN AIRLINES ENHANCES CONNECTIVITY BETWEEN NEW DELHI AND COLOMBO SriLankan Airlines, in view of the growing demand for air connectivity between North India and Sri Lanka, will be operating 18 flights a week between New Delhi

and Colombo from July 4, 2019. India is one of the top three tourism generating markets for Sri Lanka and for the National Carrier, it has been the ex-

tended home market, where potential expansion opportunities are constantly explored to facilitate more travellers who seek to experience Sri Lanka and beyond. SriLankan Airlines, Chief Executive Officer, Mr. Vipula Gunatilleka said, “ The latest connectivity enhancement comes into effect as result of the consistent growth in traffic flow from North India in Sri Lanka. Within a span of four years from 2015 to 2019, the Airline has increased frequencies from daily flights to double daily flights, leading to this addition. SriLankan Airlines has been operating to New Delhi since 1993 and we are pleased to reach out to more customers in this manner, thereby inviting them to discover Sri Lanka and the rest of our global network.”

BRITISH AIRWAYS’ JUST GOT A LITTLE MORE BRITISH

British Airways is celebrating its centenary year in style with the launch of its own English Sparkling Wine. Customers are able to enjoy the bubbles from the award-winning Hattingley Valley fromJuly1and raise a toast to the airline’s milestone birthday. British Airways’ team of wine experts worked with Hattingley Valley’s talented crew of winemakers to create a 2015 Blanc de Noir that will be exclu-

TRAVEL AND HOSPITALITY | JULY 2019

sively available to customers from this summer. e wine is a Pinot Noir dominant blend that will work perfectly at altitude. e grapes were handharvested and gently pressed, before being bottled at Hattingley Valley’s winery in Hampshire. e premium sparkling wine will be available exclusively in British Airways’ First cabin as well as the airline’s ﬂagship lounge, e Concorde Room in Heathrow Terminal 5,

from July 1. Get a very ﬁrst taste of the new sparkling at the winery’s Mad Hattingley Tea Party pop-up at TASTE of London in Regents Park from June 19 to June 23. Founded in 2008, family-owned Hattingley Valley specialises in making premium English Sparkling Wine with distinctively rich ﬂavours. A hallmark of their style is fermenting a small proportion of each year’s wine in oak barrels, creating award-winning wines including the classic reserve, Rose and Blanc de Blancs. British Airways has released a series of centenary editions in partnership with British brands during its centenary. by TNH DESK

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GUEST COLUMN

MANY BENEFITS OF TRAVEL INSURANCE FOR THE GREAT URBAN INDIAN TRAVELLER Just imagine you’ve taken months to plan your most awaited trip; you’ve made all the arrangements, bookings, itinerary, everything planned and set well in advance. All that’s left now is to sit back and enjoy your week (or two) of uninterrupted bliss before taking off on your wellplanned trip. However, when the moment arrives, you realise that your flight got delayed and you’ve missed your connecting flight to your destination. Well, sounds familiar, right? This isn’t the most unheard of situations and we often assume that things will go as planned, glitchless. But that’s not a reality these days, so to make sure you’re covered from any unforeseen and unwanted eventualities, reliable travel insurance is your true guardian angel. Travelling has become an expensive pursuit, one that requires thorough planning and saving for most. Travel insurance just seems like an avoidable expense, however, given its benefits, it is a must-have before you step out on your travel adventures. In a new environment, knowing that you have all the protection you need for you and your family can be a comforting reassurance with additional peace of mind. Travel Insurance is also very individualistic. Most insurers create an extensive list of products in a particular category for customers to choose from. Taking care of consumers during their travel within the country and across the globe. There are Parag Ved also insurance plans for students who seek protection when they pursue higher education abroad. A travel insurance policy has various covers from personal accident, medical assistance and trip-related covers such as trip delay, trip cancellation, baggage loss & delay, death, disability and hospitalisation. Injuries, illness or even loss of baggage/passport are common obstacles faced while travelling that can cost us dearly! Baggage loss and baggage delays are the most common perils encountered while travelling by air, which is covered by travel insurance. More often than not, we assume that travel insurance purchased while booking our flight tickets would be sufficient for our journey. However, the coverage is available only when the baggage is in the custody of the common carrier, which in most cases is the airline. You should keep in mind that the policy will

cover only checked-in baggage and delay in receiving baggage outside Indian boundaries. Many travellers think their airlines will reimburse them in case they miss their flights due to connecting flight delays or in case of flight cancellations, but most airlines do not reimburse unless it’s for some grave, unavoidable reason. More often than not, the fine prints in airline insurance make it nearly impossible to get any coverage. Also, in case you have to cancel your flight due to illness or an emergency, you are left high and dry without insurance. It’s important to weigh in the coverages and the fine prints of the policy exclusions. One may research online to compare the different plans that are offered, factoring in the coverage benefits, premium amount, medical cover, upper age limit, and most importantly the brand reputation of the insurer, widespread international assistance network, and a consistent track record of seamless claim settlement, not to forget the specific destination and trip duration, before buying. With travel insurance in place, rest assured, your trip is well covered, and you can enjoy without worry! Writer Parag Ved is Executive VP & Head Consumer Lines, Tata AIG General Insurance Company Ltd.

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REVIEW

The Aananda Imperial lives up to the reputation of introducing the concept of luxury hospitality in Bilaspur and is striving to reckon on the national hospitality scene. By Swaati Chaudhury

In today’s hashtag generation, luxury hospitality in tier-III cities of India is coming of age and e Aananda Imperial, the four-star property from the house of V N Inn Private Limited in Chhattisgarh’s Bilaspur serves as an exemplary case. Best known as the premier and only luxury MICE property in Bilaspur, the Aananda Imperial entices like no other. An invitation to visit the property made me travel to Bilaspur and halt for a day. It was an overwhelming experience to witness the kind of incredible facilities on oﬀer in the hotel for its valued guests along with the substantial growth the hospitality group has notched up. e hotel has its own way of welcoming its guests by lighting the ceremonial lamp and putting tikka on the forehead that reminds us of our Indian tradition- Atithi Devo Bhava. Spread over 1 lakh sq. , the hospitality group has a built-up area of 70,000 sq.  and threw opened its doors sometime in

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2010. It is at a distance of around 2 km from Bilaspur railway station and about 132 km from Swami Vivekananda Airport, Raipur. ere are 70 luxury rooms comprising Royal suites, Scott suites, basic, premium and mini suites. For those interested to experience the comfort of Royal suites will have to shell out anything between `7,000 to `10,000. ere are ﬁve elaborate venues for hosting conferences and meetings including e Emperor ball room, Forum board room, Lincon conference hall, Imperial Court board room and e Dewan- the sprawling lawn spreading over 40,000 sq. . ere is Ozone bar equipped with a private dining area, smoking zone and washroom facility. Besides, there is a huge parking area. According to Rajib Roy Choudhury, General Manager, e Aananda Imperial Hotel, “Our Royal suites boast of one-of-akind, fabulous ﬂoral metal art installation while our basic suites have wall paintings portraying the art of Chhattisgarh. All our

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REVIEW

VERDICT: Luxury hospitality is no longer accessible to only a few. The Aananda Imperial has set a milestone in the luxury hospitality segment of Chhattisgarh and is a place to be for MICE travellers. The property provides the option to explore the historic and spiritual quarters of Bilaspur.

suites are done up in so pastel that are soothing to the eye. It is incidentally the only hotel with a loy atrium in Chhattisgarh. We focus upon the feel-good factor of our guests and keeping with the quality of service and consistency, we believe that Bilaspur is a destination of historical, cultural and spiritual significance.” In an exemplary show of unity in diversity, the hospitality group is into hosting a host of festivals including Durga puja, Diwali, Eid, Holi and Baisakhi. Roy Choudhury said, “We are rebranding our hotel as a MICE property of Chhattisgarh. We are looking beyond horizon and we are interested to establish Bilaspur as a destination and once this happens, we expect a steady stream of MICE travellers will flow in. Very soon, we are kicking off a documentary feature on Bilaspur with a view to showcase it as an ideal travel destination and promote it as a preferred weekend destination. ere is Ratanpur Fort lying around 25 km from our hotel and Mahamaya shrine at Ratanpur revered as one of 52 Shakti Peeths of India.” Looking ahead, the eco-friendly hospitality group has drawn up some grandiose

plans up its sleeve. Roy Choudhury further said, “e Smart Road is coming up in front of our hotel. Our hospitality group is eyeing to spread its presence in the North-eastern states of Assam and Tripura wherein it would lend its expertise or form tie-ups with hotel groups. ere are plans to set foot in the food and beverage segment of Raipur or set up a new hotel.” MICE and weddings constitute nearly 70 per cent of the revenue of the hospitality group and there are free individual travellers from across the globe. Roy Choudhury added, “At Aananda Imperial, plans are underway to open a spa. On the cards are plans to roll out a banquet with an area of 2,500 sq.. e hotel will get a swimming pool, night club and a club for elites. For guests staying for longer days, we intend to begin the concept of pet adoption in order to make the guests visit again.”

Address: The Aananda Imperial Vyapar Vihar Road, Bilaspur, Chhattisgarh- 495001 Phone: +91 7752 425500 Website: www.aanandaimperialhotel.com

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GUEST COLUMN

TIME FOR THE TOURISM MINISTRY TO PICK UP THE GAUNTLET Despite its varied and immense tourism potential, India's share in the global tourism still remains low. Lack of standardization in India's travel and tourism industry severally daunts the country's appeal among tourists. A NIL KUMAR PRASANNA C EO, AXISROOMS

India: A tourist magnet India is known for its rich diversity in culture, language, lifestyle, food, and a vast variety of tourist destinations - from scorching desserts to expansive coastlines. India is a travel brochure unto itself. India has been riding on this eastern mysticism and technological advancement to attract aﬄuent travelers from the west as well as from the east. Today, we see more Chinese, Japanese, and Koreans visiting India during rough winters back in their home countries. And not to forget a growing list of domestic travelers who are keen to explore their own country - India - before exploring foreign destinations. However, there seems to be a lack of standardization in travel and tourism management in India. is is in no way to call the administrators and ground level workers short, but when compared to tourism departments of other countries, we lag behind them all severely. May be because there isn't proper cohesion between central and state tourism and travel authorities, or maybe we haven’t upgraded to the modern age of travelling. ere seems to be a tremendous disconnect with innovation and tourism in India. Why is that? Bring in standardization digitization, and accountability Do you remember a tourism India television advertisement which had Bollywood

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When we look at privately owned small hotels and homestays offering terrific value for money, standard services; we wonder why this can't be found in government run hotels and bungalows across the country.

actor Aamir Khan in it? Where he goes about addressing people and the TV audience about the real value of 'Atithi devo bhava' - meaning a guest akin to god? It was all very touchy, but did the television advertisement really make a mark at the grass root level? I am not so sure. But, I can see why it was the right step to address a major concern. We have all heard a lot of accounts of cheating, ﬂeecing, and other untoward incidents experienced by travelers - both international and domestic tourists. ere is a

theme behind all such experiences - desperation. When we look at small hotels and homestays, those privately owned offering terrific, value for money, standard services; we wonder why this can't be found in government run hotels and bungalows across the country. To be fair, there are gems of properties to be found which are immaculately run and serviced - especially in Mysore - which is run by the state tourism department. We have seen falling behind in weaving standardization across all travel and lodging facilities across the country. Is there a standard in service and property maintenance and unified code of conduct and operations shared by all government owned properties and services? How many of the millions of employed by the tourism and travel departments vouch to be accountable? Here are some pressing issues which needs immediate, long term planning: Lack of disable-friendly tourism How many tourist destinations in India are disable-friendly? Not many. e number of disabled tourists many not by in the high millions, but it goes to show the severe lack of modern travel standards in India. Lack of skilled workers From government employed tourist guides to rickshawalas plying the streets, millions of direct and indirect stakeholders are grossly

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NEWS

untrained in the English language and so skills. Free movement of information sets the standard for each tourist transaction. India needs a cohesive plan to tackle this void. Lack of Visa on arrival for major countries Cumbersome travel laws and rules are major hindrances for foreign citizens to consider India as their travel destination. We should pick a leaf from the European Union and implement Visa rules akin to Schengen privileges. Lack of accessibility to tourist destinations It is only now that the government is opening its eyes to developing domestic airports across tier 2 and 3 towns. Indian Railways is nowhere near the standards of Eurail or China Rail. And not to forget lack of quality State and National Highways. When people don't get smooth travel options to major destinations, they just don't travel -

causing severe loss of tourism revenue. Lack of international-standard accommodation Most international tourists prefer high quality accommodation, while most domestic travelers prefer budget friendly stays. ank goodness for brands such as Treebo, Oyo, and FabHotels to have brought some semblance in standardized budget accommodation. ere needs to be a major overhaul in standard of service at government owned properties. Service and luxury taxes are high India is notorious to levy high taxes on luxury goods and services. is especially shoots cost of 4 and 5 star accommodation. e government should rethink taxing tourist revenue. Safety of women We have seen international tourists; especially women become targets to nefarious ac-

tivities. Sadly such activities take domestic victims too. If this is the message we send to the world about women's safety - India will say goodbye to millions of travelling families and young women travelers. Security concerns Shootouts, bomb blasts, and other terrorist activities are a major problem for every country, not only India. However, lack of tight security at major tourist destinations in India is concern which has to be addressed with modern safety solutions. Environmental impact not accounted for Some Indian states have implemented strong, ethical environmental best practices such as ban on plastic use, usage of renewable energies etc. However, at the top level, India's tourism department seems to be completely ignorant to set a country-wide environmental code of business. is negligence takes a toll on tourist destinations and local governments.

LEMON TREE ENTERS MUMBAI WITH ITS UPPER MIDSCALE BRAND Just when the hues of blue, purple, and white of Hydrangea flowers fade away in June; the Hokkaido region of Japan turns into lavender. One can’t even imagine the enthralling beauty of lavender-covered hills and the refreshing scent which drifts softly in the breeze. To captivate this out-of-the-world flowers laden valley view, one must visit the much famous Farm Tomita and Furano region of Hokkaido. The Furano flower valley usually starts witnessing blooming lavender starting late June and reaches its peak from around mid July to early August. The other varieties of lavender which are handful could be seen blooming into mid August. Although there are numerous flower fields in Furano, but there are some which has to be on every traveler’s list. Farm Tomita, overlooking the Tokachi mountain range with the scenic beauty of bustling lavenders is arguably the best field in the entire Hokkaido region. Decades ago, this same very farm kick started lavender by TNH DESK tourism in the Furano region.

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NEWS

CLUB MED UNVEILS EXCITING EXPERIENCES AT ITS NEWLY RENOVATED RESORT IN MAURITIUS Club Med’s newly renovated La Pointe aux Canonniers resort in Mauritius was inaugurated by Henri Giscard d'Estaing, President of Club Med on June 6, 2019. More than 200 guests from 20 countries around the world attended the inauguration to experience the new face of the resort. Elected officials, partners, investors, journalists, local actors and institutions discovered all the new experiences offered to guests such as the new family zone and the new zen by TNH DESK zone exclusively reserved for adults.

NEW MONTH COMES WITH A NEW SHADE IN

JAPAN Just when the hues of blue, purple, and white of Hydrangea flowers fade away in June; the Hokkaido region of Japan turns into lavender. One can’t even imagine the enthralling beauty of lavender-covered hills and the refreshing scent which drifts softly in the breeze. To captivate this out-of-the-world flowers laden valley view, one must visit the much famous Farm Tomita and Furano region of Hokkaido. by TNH DESK

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NEWS

IT'S FAMILY TIME IN MONACO! Monaco is an ultimate holiday destination for those who want the finer things in life. The summer-time scents of the Mediterranean Sea, will make your thoughts turn into some family vacation ideas. There are so many tempting possibilities! Make way for sparkling breakfasts and tasty brunches that will make your family smile! We are sure, nothing beats an extended morning by the Mediterranean and a fancy family brunch in Monaco! The Sunday brunches organized by the Le Deck restaurant, at MonteCarlo Beach Hotel. by TNH DESK

VIRGIN

PRIDE FLIGHT CLEARED FOR TAKE-OFF Virgin Holidaysand Virgin Atlanticare taking Pride celebrations to new heights with the UK’s first Pride Flight set to take off this aernoon, celebratingWorldPride2019 and the 50th anniversary of the Stonewall Uprising. Passengers will be treated to six hours of Pride extravagance including a performance from Broadway musical icon and Unbreakable Kimmy Schmidtstar Tituss Burgess, a troupe of drag queens leading games, interseat dating and a set from DJ Jodie Harsh who will keep revellers dancing all the way to the streets of Pride. Also on board isa star-studded line up of celebrities including entertainer Courtney Act; Grammy-winning singer songwriter MNEK; Strictly Come Dancing star AJ Pritchard; model and activist Munroe Bergdorf; television darling Scarlett Moffatt; and singer of the official London Pride by T NH DESK song Saara Aalto.

ETIHAD AIRWAYS INTRODUCES LARGER AIRCRAFT FOR 3 KEY ASIAN ROUTES

Etihad Airways has upgraded services on three key Asian routes recently, introducing larger aircra to accommodate growing demand. Flights between the UAE capital, Abu Dhabi, and major two Chinese cities, Shanghai and Chengdu, have been upgraded with next-generation Boeing 787 Dreamliners, while the South Korean city of Seoul has been boosted from a Dreamliner to an Airbus A380 ‘super jumbo’. “Asia-Pacific is the fastest growing air transport region in the world, and China is the fastestgrowing individual market,” said Robin Kamark, Chief Commercial Officer of Etihad Airways. “As we continue to modernise our aircra fleet, and as we work with tourism partners to increase visitor numbers to Abu Dhabi, we are deploying newer, larger planes to key markets throughout our network.” by TNH DESK

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CELEBRITY OWNERâ&#x20AC;&#x2122;S SIGNATURE RESTAURANT

NUEVA BAR N DINING

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BITE CORNER

By Pradeep Chamaria

For an avid India Cricket team skipper Virat Kohli fan, a visit to his restaurant, Nueva Bar and Dining located in South Delhi's culinary hotspot Sangam Courtyard is a must to get a perfect opportunity to come face-to-face with him. Even if you are not a fan of cricket you should visit Nueva, the latest addition to the galaxy of eateries which offers a classy and chic dining environment. It is one of the few restaurants to specialise exclusively in South American fare. It is spread across two floors, the ground floor featuring a plush lounge and bar where you get to taste the best from Tapas menu with some exciting drinks. e first floor is a smart dining area; décor done tastefully with a white and gold theme. As you climb up the stairs, the large glass panels allow you to see chefs in action in a state of the art kitchen. At ‘Nueva’, food has been very aptly paired with art and philosophy by Chef Michael Swamy, a Cordon Bleu-trained patisserie. As the Owner & Chef Patron of Nueva, Swamy says, “As Nueva stands for new, we intend to introduce new dishes very oen.” It is important to mention here that Nueva is probably the only restaurant that offers fine dining, high tea and tapas under one roof. Nueva is an awesome place for kiddos too as they get to order from a separate kids’ menu. So we, with high expectations were at Virat’s famous Nueva that serves authentic South American food along with inspirations from Spain, Italy, Portugal, France and Japan. Well, we were not disappointed. e ambience was nice. We were welcomed with warm smiles.

Verdict:

Ameal at Nueva is 'just right’, it has just the right mix of ambience and delicious food, and above all its Virat Kohli's favourite. The beautifully crafted restaurant gives a feel of three concepts within a single space - Fine Dining at an affordable price, food and service worthy of a Michelin Star. The portions are quite sufficient for a fine dining restaurant and every dish is gorgeous, plated and decorated perfectly.

Address: Sangam Courtyard, RK Puram, New Delhi. Timings: Between 12:30 pm and 3:30 pm, and from 7:30 pm to 11:30 pm. A meal for two cost – 2500 INR ++

We were awestruck as we picked up our menu book. It looked like a freshly created art piece, only one of its kinds. Yes, no two menu covers are the same at Nueva. If you look across your table, you will notice your neighbour guest is holding the menu with a different cover. e drinks, soups, salads, mains and desserts are all artistically presented. You should also ask for the signature delicacies, designed by the chef. We started with an exotic mocktail Refresco Batido, made of luscious Guava and mango, parsley and skimmed crème. e mix n match of two of my favourite fruits was just an eye-opener for me and I was now expecting more exotics coming my way. Aguadito, a soup of exotic vegetables with glass noodles and a lentil soup followed. e lentils in soup form, i.e. what we call a simple Daal in our homes was given a new dimension here by the chef. For salads, we had Quinoa Garden flower salad, and I must accept the fact that I have never found nutty Quinoa to be so tasty before. Croquetas de Hongos y Queso, cheese and potato croquettes rolled in panko crumbs and fried to crispness followed and we loved that too. From the wide variety of sushi variety from the menu, we the Tempura Roll made of Asparagus with truffled cream cheese and ponzu sauce and it changed my likings for asparagus. Crystal Dumplings, filled with exotic vegetables followed, but I guess I should have given that a miss. It seems that these dishes weren't enough, and what followed before the mains was something I have never done in Delhi. A palate cleanser in the form of a tasty ice slush flavoured with exotic spices and strawberry. We enjoyed savouring Tofu with Truffle along with Japanese sticky rice, shitake mushrooms and an exotic Vegetable platter. Moving to the desserts, we ordered the two choicest desserts offered by the chef, Cinnamon Tiramisu and an interesting dessert, Parched. Parched was amazing, it had delicate cinnamon flavoured tuile and Belgian dark chocolate. It basically was chocolate ice cream with chocolate noodles and hazelnuts. We finished up our meals with another drink, Citrus Dream, an amazingly tasting bright citrusy drink and le aer promising our host for a revisit soon.

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HIMALAYAN TRAVEL MART 2019 By Pradeep Chamaria

epal's Tourism Sector has successfully overcome the destructions of the 2015 devastating earthquake. Now preserving the country's heritage and natural beauty is high on the agenda of the Himalayan Nation. The devastating damage due to the 2015 earthquake and its effect on the local tourism industry is a thing of past now for Nepal and its people who have shown courage to keep their heads and sprits flying high and restore its pride. The emphasis is now on preserving their heritage, culture, tourist destinations, as well as spirituality and sustain-

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ability. And to further the efforts, Himalayan Travel Mart (HTM 2019), one of the largest travel and tourism trade events in Nepal, was recently organised with the theme, “The Spirit of the Himalayas” at Soaltee Crowne Plaza, Kathmandu. A special International Media Briefing Session for “Visit Nepal Year 2020” campaign by Nepal Tourism Board to draw two million tourists by 2020, was also organised during the third edition of Himalayan Travel Mart 2019 promoting and showcasing the country's offerings and plans for the mega campaign. HTM 2019 was inaugu-

rated by The Prime Minister of Nepal, Shri K P Sharma Oli. Speaking on the occasion, respected PM Oli expected to receive more quality tourists who will honour the mountain and its people and at the same time strengthen Nepal’s status in the global tourism map. He further said, “I confidently believe the HTM 2019 Conference being held under the theme “The Spirit of the Himalayas” will provide the world a new Nepal through new programs, products and uncovering hidden treasures with new potentials for the Himalayan Nations with Nepal at the helm.” HTM is Nepal’s premier

international travel and tourism trade show facilitating networking and business opportunities and industry insights among the global tourism and hospitality organisations, and individuals engaged in different aspects of tourism in the Himalayan region. This conference cum business to business (B2B) mart offers a platform for tourism marketing and promotion availing the gathering of global buyers, Himalayan sellers, travel bloggers, influencers, national and international media, travel industry professionals and delegates.

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NEWS

IHG AND SANDS CHINA ANNOUNCE PARTNERSHIP IN MACAO

Accentuating on golf tourism By Swaati Chaudhury

IHG and Sands China, Ltd. recently announced that The Venetian Macao and The Parisian Macao will become InterContinental Alliance Resorts with effect from 26th June, 2019. In addition, The Londoner Hotel in Macao will join the alliance when it opens in 2020 following the renovation of the current Holiday Inn Macao Cotai Central. IHG and The Venetian Resort Las Vegasalso announced the long-term extension of their alliance. The partnership extends through to 2027 at all five properties. InterContinental Alliance Resorts partners with world-renowned hotel operators in landmark locations to bring luxury resorts to IHG Rewards Club’s more than 100 million enrolled members globally. Alliance resorts enable guests to experience these magnificent destinations while enjoying all the rewards of being an InterContinental guest. The Venetian Resort was the first-ever InterContinental Alliance Resort when the partnership launched in 2010. Jolyon Bulley, CEO, Greater China, IHG, said: “Building on the success of our partnership at The Venetian Resort Las Vegas, we’re privileged to be extending the InterContinental Alliance to The Venetian Macao, The Parisian Macao and The Londoner Hotel. We are now able to offer our IHG Rewards Club members from around the world more than 5,000 luxury hotel rooms and suites in Macao, an exciting global destinaby TNH DESK tion.”

Mauritius, an emerging destination for big-fat Indian weddings is betting big on golf tourism. A sparkling example of an eternal island destination that has transformed into a promising MICE and wedding hub is Mauritius and Mauritius Tourism Promotion Authority (MTPA) is making a sincere endeavour to host pan-India marketing campaign themed – “Mauritius beyond the beach.” e campaign was hosted in ﬁve cities of India including Chandigarh, Pune, Nagpur, Hyderabad and Kolkata. Vivek Anand, Country Manager, MTPA informed, “Mauritius ranks high as one of the 10 safest destinations in the globe. We are laying stress on golf tourism and there will be golf tourby T NH DESK naments in four major Indian metros in the current year.”

Oman Tourism enhances outreach in India

The Ministry of Tourism, Oman successfully conducted roadshows in Bangalore, Pune and Mumbai on 27th, 29th and 31st May 2019 respectively, to strengthen its outreach among the travel trade fraternity in India. In an effort to retain the growth momentum of Indian arrivals into Oman, the Ministry along with destination management companies, hotels, attraction operators and Oman Air, the national carrier connected with over 200 notable travel & tour companies. by T NH DESK

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SRI LANKA MAY CONSIDER REINTRODUCING VISA-ON-ARRIVAL FOR MARKETS LIKE INDIA John Amaratunga Tourism Minister, Sri Lanka By Prem Kumar

Sri Lanka may consider reintroducing visa-on-arrival facility for key source markets including India and China in the near future, said John Amaratunga, Sri Lanka's Minister for Tourism, Wildlife and Christian Religious Affairs, during a press conference in New Delhi. Tourism Minister was recently in India leading a high-level delegation of the island nation's tourism sector, which suffered a massive blow due to the deadly terror attacks that happened in April this year. In the wake of the terror attacks, the government of Sri Lanka withdrew its visa-onarrival facility extended to nationals of many countries including India. The tourism minister also assured that Sri Lanka is a safe destination. “I assure every Indian that Sri Lanka is safe, normalcy has been restored, and such an incident will

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“I assure every Indian that Sri Lanka is safe, normalcy has been restored, and such an incident will not occur again. Many countries including India have either revoked their travel advisories on Sri Lanka or softened them.

Sri Lanka is now safe, asserted Sri Lanka's Tourism Minister, urging Indians to visit his country in large number to help it revive tourism. The country's tourism board has also announced attractive packages for Indians. not occur again. Many countries including India have either revoked their travel advisories on Sri Lanka or softened them,” said the minister. The high-level tourism delegation visited Mumbai and New Delhi and met travel trade representatives and media persons to assure that Sri Lanka is a safe destination and normalcy has completely returned in the country. In fact, India became the first country in the world to be visited by a Sri Lankan tourism delegation in the aftermath of the April terror attacks to dispel any concerns related to security. It should be noted that tourism is one of the major sectors of the island nation's economy, and India is the top source market for tourism in Sri Lanka. Last year 23

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lakh foreign tourists had visited Sri Lanka, including 4 lakh Indians. Initially, the country's tourism board had set a target of welcoming 5 lakh Indian tourists in 2019, but post-April 21's terror attacks, the board has had to revise its targets. Considering the need to devise a new communication strategy for its key source markets, in the wake of the April terror attacks, Sri Lanka Tourism Promotion Bureau has appointed J. Walter Thompson to help it formulate new strategies. Kishu Gomes, Chairman of Sri Lanka Tourism Promotion Bureau informed, "We have appointed J. Walter Thompson to help us develop new strategies for our key source markets. Prevailing sentiments in the aftermath of the April attacks in overseas markets call for a new approach. We are discussing what changes are needed. We will be working with the agency over the next six months to aggressively promote our tourism products."

Special packages for Indians Sri Lanka Tourism in collaboration with SriLankan Airlines, the Hotels Association of Sri Lanka and tour operators have introduced attractive packages, specifically targeting India, to revive the industry. The packages offered include discounted airfare, accommodation, transport and more, ranging from 30 to 60%. These packages can be availed across Sri Lankan Airlines’ network covering 12 cities in India with 123 weekly flights. These offers will be valid

for stays from June 10, 2019, to September 30, 2019, and can be availed through the travel agents network in India. “India has been the number one source market to Sri Lanka over the past decade and in 2018 recorded over 400,000 visitors to the island. The national carrier SriLankan Airlines operates 123 weekly flights from key Indian cities and we believe such offers are quick to popularize across Indian cities,” said Mr Dimuthu Tennakoon, Head of Worldwide Sales & Distribution (HWSD) of Sri Lankan Airlines.

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SINGAPORE CABLE CAR ROLLS OUT A YEAR-LONG ACTIVITIES FROM 30 MARCH One Faber Group marks the 45th anniversary of the Singapore Cable Car with the 30 March debut of ‘Miraculous’, an original multimedia night show on the heart-shaped tree at hilltop restaurant Arbora at Faber Peak Singapore. Besides this visual treat, guests can look forward to a year-long line-up of exciting activities, events, promotions & F&B creations at Singapore’s only hilltop destination from 30 March 2019 till April 2020. India is one of the key markets for One Faber Group. In 2018, Singapore as destination has welcomed over 3 million Indian tourists – of which, one third enjoyed the Singapore Cable Car. by T NH DESK

Coordinated effort needed to safely return 737 MAX to service e International Air Transport Association (IATA) has urged state aviation safety regulators to continue to align on technical validation requirements and timelines for the safe re-entry into service of the Boeing 737 MAX aircra. e announcement came at the conclusion of the second Boeing 737 MAX Summit organized by IATA. “e Boeing 737 MAX tragedies weigh heavily on an industry that holds safety as its top priority. We trust the Federal Aviation Administration, in its role as the certifying regulator, to ensure the aircra’s safe return to service. And we respect the duty of regulators around the world to make independent decisions on FAA’s recommendations,” said Alexandre de Juniac, IATA’s Director General and CEO. “At the same time, aviation is a globally integrated system that relies on global standards, including mu-

Alexandre de Juniac IATA’s Director General and CEO

tual recognition, trust, and reciprocity among safety regulators. is harmonized structure has worked successfully for decades to help make air travel the safest form of long distance travel the world has known. Aviation cannot function efficiently without this coordinated effort, and restoring public confidence demands it,” by TNH DESK said de Juniac.

Air Arabia to operate direct flights between Sharjah and Vienna Air Arabia has announced the launch of direct flights between Sharjah and Vienna, capital of Austria, starting September 15, 2019. The non-stop six-hourflight to Vienna, popularly known as the ‘City of Music’, will initially operatefour times a week, on Sundays, Wednesdays, Fridays and Saturdays, and will increase to daily flights starting mid-Decem-

TRAVEL AND HOSPITALITY | JULY 2019

ber. Flights on Fridays and Sundays depart Sharjah International Airport (SHJ) at 17:35 hours local time arriving at Vienna International Airport(VIE) at 21:50 hours local time. The return flights depart Vienna International Airport at 22:40 hours arriving in Sharjah the next day at 06:20 hours local time.

Flights operating on Saturdays depart Sharjah International Airport at 07:25 hours local time arriving at Vienna International Airport at 11:40 hours local time. The return flights depart Vienna International Airport at 12:30 hours arriving in Sharjah at 20:10 hours local time. by T NH DESK

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NEWS

AGGRESSIVE MARKETING TO TARGET INDIAN MICE

THE GOVERNMENT OF NEW SOUTH WALES, DESTINATION NEW SOUTH WALES AND BUSINESS EVENTS ARE JOINTLY WORKING TO PULL MICE

VISITORS BY HOSTING EVENTS IN THE REALM OF EDUCATION, RESEARCH, PHARMACEUTICAL AND ADVANCED MANUFACTURING.

With India emerging as one of the fastest developing travel markets across the globe, Indian tourists are highly signiﬁcant for New South Wales. Destination New South Wales has charted out a comprehensive marketing strategy and is working together with major airline players like Singapore Airlines, Malaysian Airlines and Air India. In an eﬀort to do away with the challenges of reaching over a vast geographical zone in India, Destination New South Wales has made use of digital technology tools like webinars for tier-I, tier-II and tier-III cities of India. Paramjit Bawa, Regional

Manager- India, Destination New South Wales commented, “We acknowledge the signiﬁcance of India as a prominent source market for inbound travellers. In order to entice Indian MICE market, we have teamed up with Business Events Sydney to organize trade shows and have joined hands with New South Wales Trade and Investment to take more number of industry leaders in priority sectors. Sydney prides in having the largest exhibition space in Australia- the International Convention Centre with a hosting capacity of 12,000 participants.” by T NH DESK

Looking for Indian MICE travellers

Keeping in mind, India’s MICE potential, Turkish Tourism Board has taken up a slew of initiatives to network with the MICE segment.

H. Deniz Ersoz Culture & Tourism Counsellor, Turkish Embassy, New Delhi

With an eﬀort to aggressively boost Turkey in the Indian travel trade, Turkish Tourism Board is concentrating on India and is into embracing its promotional activities in three varied segments including free individual travellers, MICE and wedding visitors. More than 50 representatives of Turkish tourism industry have toured nine Indian cities in order to interact with the Indian

travel planners. H.Deniz Ersoz, Culture and Tourism Counsellor, Embassy of the Republic of Turkey, Culture and Tourism Oﬃce, commented, “e Ministry of Culture and Tourism has set a target to achieve around 70 million global travellers to Turkey sometime by 2023 that will generate revenue worth USD 70 billion. We plan to host tourism road shows in tier-II and tier-III cities of India by the year end to provide suggestions on accommodation, venues, transportation by T NH DESK and allied services.”

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NEWS

INDIANS DISPLAYING INCREASED APPETITE FOR BONDING TRIPS WITH THEIR FAMILIES According to Thomas Cook India's Summer Report 2019 released recently, the current summer season has seen a vibrant 22% growth in travel activities.

homas Cook (India) Ltd. has observed a vibrant 22% growth this summer with emergence of signiﬁcant trends. With holidays becoming a necessity, a key trend has been the rise of India’s spenders economy with cash rich-time poor Indians displaying increased appetite for bonding trips with their families.

snorkelling(Iceland); alpine treks/glacier climbs (Switzerland/Germany/Canada/Scandinavia);additionally, adrenalin highs of sky diving/bungee jumping/zorbing /abseiling

Rajeev Kale President & Country Head – Holidays, MICE, Visa, Thomas Cook (India)

Indian’s seeking family bonding experiences through travel India has grown into a spender’s economy and with travel being leveraged as a clear status symbol, holidays are on the rise. omas Cook India has witnessed a deﬁnitive growth of over 25% with today’s cash rich, but time poor generation opting for travel to bond with their families. Parent-Child bonding tours are in high demand resulting in a surge of omas Cook India’s eme Park Holidays, outdoors-adventure, music and culture tourism; sports tourism being a signiﬁcant driver. e resultant demand has seen growth in destinations like Singapore, Dubai-Abu Dhabi, France, Hong Kong, UK, Orlando (USA), New Zealand; also newer destinations like Seychelles.

Rise of millennial travellers sees a shift towards experiential holidays India’s millennials have pushed the envelope in their demand for adventure travel and omas Cook India’s internal data reveals a surge of approx. 28% for experiences like white/black water raing (New Zealand), scuba diving (Andamans /Malaysia), ﬁssure

TRAVEL AND HOSPITALITY | JULY 2019

Boom in India’s Spender Economy fuelling vacations Indians actively seek travel to bond with their loved ones Rise of India’s Millennials sees a shift towards experiential holidays Demand for outdoor/adventure activities witnesses a surge of 28% Corporate India opting for travel getaways to rejuvenate Experiential luxury travel is on the rise Growing appetite for Travel Loans, up by 50-60% Tier 2 & 3 markets driving the travel growth story

(Australia-New Zealand and South Africa) are in demand for their brag worthiness. Oeat destinations and exclusive experiences are growing in popularity and hence a rise in millennials demanding unique experiences like Vespa tours in Singapore or Segway rides in Spain, horseback trails and shark cage diving in South Africa, and more. In fact, most millennials prioritize experiences over luxury and economize on transport and accommodation (hostels/apartments

over hotels, trains and self-drives over ﬂights), and splurge on local and interest/passions based experiences.

Corporate India driving growth of travel getaways A report by the National Sample Survey Oﬃce (NSSO)'s ﬁrst periodic labour force survey (PLFS) reveals that Indians spend the longest hours at work as compared to their global peers. India’s work weary business travellers are increasingly opting for short travel breaks to relax and rejuvenate, leading to a strong 33% jump in such trips. Destinations in demand include Goa, Kerala, Andamans, Himachal Pradesh, Sikkim, Meghalaya (domestic); Mauritius, Maldives, Singapore, ailand, Dubai-Abu Dhabi, Turkey, Indonesia (international).

Micro–Breaks: An emerging trend Indian travellers are leap frogging the transition from a single long annual vacation to multiple short recurring holidays or micro-breaks. Covering a gamut of destinations, each spanning 3-7 days, travellers are availing such frequent micro–itineraries to fuel their travel goalsand tick oﬀ their bucket-lists. by TNH DESK

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NEWS

TURKISH AIRLINES’ FIRST BOEING 787-9 DREAMLINER IS IN THE AIR Turkish Airlines has announced that up to 30 new Boeing 787-9 Dreamliner aircraft will join the airlines’ young and fastgrowing fleet over the next four years, and each will feature the carrier’s bespoke, all-new Business Class Cabins. The Turkish national flag carrier had placed 25 firm + 5 optional orders in last year for the 787-9 Dreamliner, which will be gradually added to its expanding fleet

– the youngest in the world – between 2019 and 2023. Regarded as one of the most advanced aircraft for its fuel efficiency and range flexibility, the 787-9 Dreamliner will open new routes for Turkish Airlines, reinforcing its status as the carrier that flies to more countries than any other. The new aircraft will offer passengers refined comfort during the longest journeys across 311 destinations

TIROL WILL BE ICCA'S DESTINATION FOR 2020 ASSOCIATION MEETINGS PROGRAMME

in 124 countries. As part of the 787 Dreamliner family, the 787-9 is powered by a suite of new technologies and a revolutionary design. It can fly 7,635 nautical miles (14,140 km) in addition to carrying more cargo and allowing the airline to profitably grow its routes. The airplane allows operators to achieve better fuel efficiency per seat compared to the previous airplanes in its class. by T NH DESK

During the Closing Ceremony of the fourth edition of the ICCA Association Meetings Programme held recently in Durban, the International Congress and Convention Association (ICCA) announced that the 2020 edition of the event will be held in the Tirol region of Austria. The destination of Tirol and cities of Innsbruck and Alpbach will act as joint hosts. A globally-renowned ICCA flagship event, the AMP is designed to bring ICCA Members and Association Executives from all over the world together for open exchange through small-scale networking and interactive knowledge transfer about bidding, designing, organising and promoting international association meetings. Representatives from Tirol, Innsbruck and Alpbach took the stage during the Closing Session to showcase the highlights of Tirol and invite ICCA Members and international association executives to meet in and experience their destination in 2020. by TNH DESK

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AROUND THE WORLD

POPULAR FESTIVALS AROUND THE WORLD TO LOOK FOR IN AUGUST 2019

EDINBURGH FRINGE FESTIVAL August 2- 26, 2019 Location: Edinburgh, Scotland

Well-known as the largest arts festival across the globe, The Edinburgh Fringe Festival is open to all in terms of participation. There is no selection committee and anyone can participate with any kind of performance. Supported by Festival Fringe Society, the festival took birth way back in 1947 as an alternative to Edinburgh International Festival and there are scores of performances. The festival has been rated as the most famed celebration of arts and entertainment in the globe. The shows are categorized into sections like theatre, comedy, dance, circus, cabaret, physical theatre, opera, music et al.

LA TOMATINA August 28, 2019 Location: Barcelona, Spain

Held in Bunol, the Valencian town of Spain that lies around 30 km from the Mediterranean Sea, La Tomatina is a cultural festival where participants hurl tomatoes at each other and fight using tomatoes for the purpose of entertainment. This year, camps will come up on the beach at Puzol that lies in the north of Valencia. The oneof-a-kind festival is unique all over the world for its spontaneity and weirdness. This year, a crowd of 20,000 will attend the festival that has been a tradition in Bunol since World War II.

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AROUND THE WORLD

NOTTING HILL CARNIVAL August 24-27, 2019 Location: London, United Kingdom

Hosted by Notting Hill Carnival Limited, this is incidentally the biggest street festival in Europe. In a nutshell, the festival is a celebration of culture, delectable cuisine and non-stop dancing. The festival brings together the Caribbean communities of London. It has been an annual feature since 1966 and there were nearly 1 million spectators thronging the streets of London last year. The carnival makes its presence with florescent dancers, masquerades, live music with food stalls exuding exotic aromas that waft in the ambience.

Bonderam Festival August 25, 2019 Location: Divar Island, Panjim

Snake Boat Race August 10, 2019 Location: Alappuzha, Kerala

At a distance of 12 km from Panjim lies the tranquil Divar Island. The island reverberates with life during the celebration of Bonderam that forms one of the significant festivals of Goa. In an attempt to unite the two communities, the festival heralds and symbolizes the message of brotherhood. The feast of Bonderam occurs on the fourth Saturday in August. An ambience of carnival is created with tuneful numbers renting in the air. It involves around the involvement of flags dating back to the Portuguese times when flags of different nations were introduced as a system of demarcation of boundaries.

Godâ&#x20AC;&#x2122;s Own Country welcomes monsoon with a plethora of fun by hosting colourful snake boat races. Snake boats are used popularly in the backwaters of Kerala and are locally known as chundan vallam. These snake boats are traditional war boats and each hamlet has its own snake boat that forms a matter of pride. The village locals come together every year to race the boats that are done up with flowers along the rivers. The snake boat race or vallam kali draws tens of thousands of tourists every year.

TRAVEL AND HOSPITALITY | JULY 2019

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NEWS

OFFERING ONE-OF-AKIND ISLAND LIFE EXPERIENCE Maldives is looking ahead to concentrate on outbound Indian budget travellers. The island destination spreading over 99,000 sq. ft land area and has a niche MICE market is the beach-goers’ paradise of Maldives. Tourism makes up around 23 per cent of GDP in the country. In today’s age, the destination has come up with plenty of options for budget travellers. Neesha Shahid, Deputy Managing Director, Maldives Marketing and PR Corporation commented, “There are around 500 boutique hotels for price-conby TNH DESK scious travellers.

AIR FRANCE UNVEILS ITS NEW LONG-HAUL TRAVEL CABINS Air France welcomed the revamped travel cabins on board Airbus A330 on the Bengaluru – Paris route effective June 18, 2019, and effective June 28, 2019, on the Delhi – Paris route. The aircraft is equipped with36 seats in Business, 21 seats in Premium Economy and 167 seats in the economy cabin. Customers will be able to experience the comfort of these cabins on flights to Paris-Charles de Gaulle from Bengaluru and Delhi until end of October 2019. Speaking

about this enhancement, Mr. Jean – Noel Rault, General Manager, Air France – KLM, Indian Sub-Continent said, “This latest revamped offering from Air France is a testament of our commitment to provide best in class products and services to our customers in India. The new long-haul travel cabins are refreshing and will provide our valued customers with improved amenities making their travel experience more comby T NH DESK fortable and satisfying.”

EMAAR HOSPITALITY GROUP

UNVEILS VIDA EMIRATES HILLS Emaar Hospitality Group has unveiled Vida Emirates Hills, a new upscale lifestyle hotel in the heart of the tranquil Emirates Hills neighbourhood, in walking distance of Emirates Golf Club and Address Montgomerie, the two leading golf courses in Dubai. Guests can enjoy the golfing amenities at Emirates Golf Club, a challenging par 72, 7,301-yard layout, designed by Florida-based course architect Karl Litten, and at the 265-acre Address Montgomerie championship golf course, designed by Colin Montgomerie in association with by TNH DESK Desmond Muirhead.

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NEWS

A NEW WORLD OF OPULENCE OPENS AT 31/32 There is a new address in Kolkata for connoisseurs of wine and good food and those who intend to indulge in high life. Once again e Westin Kolkata Rajarhat is in news and this time it has rolled out a classy bar31/32 that is incidentally the highest rooop lounge bar in the eastern region of India. Sprawling over 10,000 sq.  area, the lounge bar boasts of a seating capacity of 150 and serves a perfect combination of Continental and Asian menu that go down well with cocktails and new world wines. e elegant bar prides in having sleek design, vibrant interiors and the way to 32nd ﬂoor has an impressive, sculptural staircase. According to Rakesh

An elite restaurant, Ministry of Barbeque, launched in Pune Renowned hospitality brand Billion Smiles Hospitality recently launched Ministry of Barbeque, an exclusive Global Barbeque Buﬀet restaurant in Pune. e restaurant boasts of a Live Kitchen Atmosphere combined with unlimited Barbeque servings to choose at Customer table. With a unique concept of India’s Longest Lava Stone Barbeque on each table, the restaurant serves extensive cuisines from Indian, Asian &World Fusion. With unlimited global starters, hundreds of veg and non-

Ranjan, Assistant Director, Food and Beverage, e Westin Kolkata Rajarhat, “We are trying to create our own identity with signature cocktails and tantalizing menu. e lounge bar provides sound views of the city skyline and has a blend of indoor and outdoor area on the 32nd floor that makes it stand off from other lounge bars in Kolkata. One can view the sunset at the open space on the 32nd floor. ere is a red cocoon area for VIPs and we are eyeing the corporate groups and wedding guests for hosting parties. We are planning to have live bands in the lounge. At the same time, we are contemplating to open a 60-seater Pan-Asian food outlet called Nori very soon.” e lounge bar remains open on all days. by TNH DESK

veg dishes, the restaurant serves delicious delectable amuse-bouche, refreshing beverages and irresistible desserts. “Fitness Lovers” can choose from a range of authentic healthy salads from the menu. With a unique Live Barbeque counter and a Live Chef ’s Special Zone, the place serves alfresco and indoor seating along with conference and party room Commenting on the launch, Kumar Gaurav, Vice President, Billion Smiles Hospitality says, “Wakad is a potential area for hospitality due to the close proximity to the Mumbai-Pune Highway along with the huge surplus of young IT & other reputed professionals.” by TNH DESK

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MOVING ON

APPOINTMENTS OF THE MONTH

1 2 Girish Krishnan

hotel Manager, Four Points by sheraton Mahabalipuram resort Points by sheraton Mahabalipuram resort & Convention Center has appointed Girish Krishnan as the new hotel Manager. The journey from a Commis to hotel Manager, Girish started his journey as a Commis with rajputana Palace sheraton and later moved to Oberoi hotels.

GM, holiday inn Chandigarh Panchkula Gayatri bist has been appointed as the General Manager at holiday inn Chandigarh. her previous assignment was with Crowne Plaza ahmedabad as executive assistance Manager. Gayatri brings with her 18 years of rich experience in various domains in the hospitality industry.

3 4 raju rajenDran

Director of sales & Marketing, radisson blu atria bengaluru raju rajendran has been appointed as the Director of sales and Marketing at radisson blu atria bengaluru. holding an Mba, raju started his career in 2008 with Taj hotels resorts and Palaces, Cochin as a sales executive. in his 11 years of career.

TRAVEL AND HOSPITALITY | JULY 2019

GayaTri bisT

aMar albuquerque

Director of rooms, DoubleTree by hilton Goa-Panaji DoubleTree by hilton Goa-Panaji has appointed Mr. amar albuquerque as Director of rooms. With 10 yearsâ&#x20AC;&#x2122; of experience across a multitude of hotel brands, amar albuquerque brings in expertise in room division refined in new hotel openings.

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MOVING ON

hyun s. PArk

GM, The hong kong Club, Andaz Delhi hyun s. Park has been appointed as the new General Manager of The hong kong Club at Andaz Delhi. with over 12 years of insightful experience in the food & beverage industry, hyun s. Park comes with a plethora of knowledge of the fine nuances of the luxury food & beverage industry.

AshwAni nAyAr

GM, Crowne Plaza Greater noida seasoned hotelier Ashwani nayar has been appointed General Manager at Crowne Plaza Greater noida, effective 1 July, 2019. A passionate hospitality veteran, Ashwani comes with three decades of work experience in the industry, having worked with some of the finest global hospitality brands.

AlAn PeTer ChACko

sales Manager, india, loT Polish Airlines loT Polish Airlines has appointed Alan Peter Chacko as sales Manager india. based in new Delhi, Alan Peter Chacko will oversee the commercial activities and key account relationships on behalf of the Polish star Alliance member.

rAhul sAbnAni

spa Manager, Jw Marriott kolkata rahul sabnani has been recently appointed as spa Manager at Jw Marriott kolkata. in his current stint with Jw Marriott kolkata, he is using his vast repertoire of experience with exceptional results to mentor a talented team of spa specialists.

TRAVEL AND HOSPITALITY | JULY 2019

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NEWS

IN BRIEF

EMAAR HOSPITALITY STRENGTHENS

Ferry service between India and Maldives In order to strengthen connectivity between the two countries, India and the Maldives have signed a Memorandum of Understanding (MoU) to launch a passenger-cum-cargo ferry service between Kochi in Kerala and Male, the capital of the Maldives. is announcement was made during Prime Minister Narendra Modi's twoday state visit to the Maldives.

CHINA OUTREACH THROUGH PARTNERSHIP Emaar Hospitality Group is set to strengthen its China outreach with sales and marketing partnership with China Youli Hospitality Consulting. Emaar Hospitality Group is strengthening its market outreach to China with a sales and marketing partnership agreement with Youli Hospitality Consulting Co Ltd, the country’s leading representation company. As part of the agreement, Youli Consulting will promote the hotels under Emaar Hospitality Group’s premium luxury Address Hotels + Resorts and upscale lifestyle Vida Hotels and Resorts across all key markets in China including Beijing and Shanghai. Youli Consulting will promote Emaar Hospitality Group among Chinese travel and tour operators in addition to driving Meetings, Incentives, Conferences & Exhibitions (MICE) traffic covering leading corporates. The hotels will also be promoted through a

Chris Newman COO of Emaar Hospitality Group

dedicated WeChat/Weibo account to engage the digital-savvy young Chinese travellers. Chris Newman, Chief Operating Officer of Emaar Hospitality Group, said: “China continues to be one of the fastest-growing tourism markets for Dubai, led by its ‘China Ready’ strategy. Our hotels are among the most recognised and sought-after by Chinese visitors for its proximity to attractions such as Burj Khalifa and The Dubai Mall that are visited by 97 per cent of all tourists to the city. Through our partnership with Youli

TRAVEL AND HOSPITALITY | JULY 2019

Li Lei Founder of Youli Consulting

Consulting, which has rich sales and marketing experience in the industry, we aim to strengthen guest arrivals from China.” Li Lei, Founder of Youli Consulting, added: “Dubai is today among the most in-demand destinations among the Chinese travellers. As a leading representation company in the country, we understand the aspirations and needs of Chinese guests and we will promote Emaar Hospitality Group’s hotels in Dubai to young travellers, middle-class families, MICE agencies and corporates.” by TNH DESK

A delegation from Myanmar in India An oﬃcial delegation from Myanmar recently visited India and met Indian oﬃcials in New Delhi with an aim to strengthen cultural and tourism ties between the two neighbouring countries. e delegation was led by Moe Kyaw Aung, Myanmar ambassador to India. He expressed hope that the meeting would help in promoting the bilateral relations. US mulls re-joining UNWTO e United States of America has highlighted its support of tourism as a driver of sustainable development. A high-level delegation of the Government attending the 110th Session of the World Tourism Organization Executive Council held in Baku, Azerbaijan announced that the US is exploring the possibility of re-joining the UN agency responsible for the promotion of responsible, sustainable and accessible tourism. by TNH DESK

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DL (ND)-11/6167/2017-18-19 | DATE OF POSTING: 5-6 OF MONTH | RNI NO.: DELENG/2010/33723 | DATE OF PUBLISHING: 4 th OF THE MONTH