OF PRIDE

Jenny Hall’s on a quest to get our iconic badge sparkling again. And our director of corporate affairs is more than hopeful. During her nine years with Royal Mail – three in her current role on the Executive Board – there have been plenty of challenges and multiple union disputes. The current dispute with the CWU is undoubtedly the most difficult yet and Jenny knows the importance of what comes next.

There are four core elements to her Royal Mail responsibilities: communicating with our people; Government and parliamentary affairs; media relations; and corporate responsibility. Above all, though, it’s about bringing together all of those to provide a platform for the company to prosper.

“It’s amazing how what should be a process of working with your trade union – to agree a pay deal and some changes to help keep the business moving forward – can have such an impact on the organisation. This one feels allconsuming and I certainly want to see it come to an end. I’m sure everyone else does, too.

“I think we all care about Royal Mail’s reputation. That pride in wearing the badge comes through so clearly when I speak to people. The badge may be a little bit tarnished just now, but my job is to make sure we can get it gleaming again so we can all be proud to work for Royal Mail.

“The better the reputation, the better the brand, the more business we can win, the more companies will want to be sending their parcels and letters with us and the more customers will trust us. That’s good for us all because it means we can be part of a winning team and make sure we’re growing this business, protecting jobs and delivering for our customers.”