New service is the complete package

Our new automatic redelivery service is increasing convenience for customers and delivering great results for our business. All delivery offices began offering the service in May, following a six-month trial across six sites where the combined day one and day two automatic redelivery success rate achieved 99.5%.

When customers aren’t home to accept parcels, we leave a ‘Something for you’ card and call again the next working day. Customers can still ask for items to be left in a safe place, with a neighbour or redelivered to another local address or Post Office.

Quad Squad

Oxford posties are trialling electrically assisted pedaland-motor quadricycles as part of our Steps to Zero strategy.

“Delivering a new process nationally on a single day is always a challenge, without having to cope with the technical issues which impacted many parts of the business,” says automatic redelivery project manager Bryan Macefield. “The operation rose magnificently to that challenge, implementing the manual contingency process while technical issues were resolved. We’re already seeing more customers getting their parcels delivered over the two delivery attempts.”

Project deployment manager Ian Evans has praised the determination of posties to get the parcels into the hands of our customers.

“The operation has worked with us to get through the deployment issues,” adds Ian.

“We’re monitoring things very closely and logging feedback for future learning.”

Incorporating redeliveries into our regular rounds cuts down journeys to customer service points for missed mail – a win for our customers and the environment.

“It’s good for customers as they don’t need to leave home,” says postie Dustin Comperat, from Abergavenny Delivery Office, one of the sites involved in the pilot project. “It’s a doorstep service that saves them time and effort.”

Your Watch&Win leads

Our latest Watch&Win campaign for leads from the health sector marketplace has seen two spotters claim rewards worth £200 and a £50 goodie bag delivered to their door.

Our third and final winning spotter, and a manager who has engaged with the competition, will be announced at the end of June. From July to September, the focus will be on leads from pet-related suppliers.

To enter the health campaign before it ends on 30 June, submit a lead on the People App and include the word HEALTH in the comments box. From July onwards, use the key word PETS accompanied by your pet-related lead.

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Great leap forward on our parcels mission

Royal Mail’s largest automated site moves into live operation this summer, heralding a game-changing moment in our quest to win in parcels.

Capable of processing 60,000 parcels an hour, with the potential to produce two million a day, Midlands Super Hub is a significant investment in the future of our business. Testing is almost complete and colleagues moving from our National Distribution Centre have been assigned roles and are finishing their training.

Opening day will come just under three years since the first spade was placed in the ground at the site in Daventry, situated by the M1 with full national network connectivity reaching all our mail centres and estate.

“It’s very exciting to be part of such a major development for Royal Mail,” says OPG Will Smith.

Parcelforce on the move

Parcelforce is relocating its London Central depot from Camden to the capital’s greenest urban industrial development, SEGRO Park Tottenham. Some operations will transfer to other Parcelforce or Royal Mail sites.

The move to the new logistics park within the next two years means Parcelforce will benefit from strong transport links to help grow business in the express courier market.

SEGRO Park Tottenham has been designed with wellbeing in mind, featuring a dedicated biodiverse amenity space with wildflower grasses, deciduous trees, evergreen hedge boundaries and an outdoor seating area with gym and cycle parking. The building is constructed from zero-carbon technologies and will run on renewable energy through photovoltaic panels and LED lighting.

Midlands Super Hub, which is large enough to fit 14 jumbo jets inside, will cross-dock 40% of Royal Mail’s entire traffic every day. A single parcel takes just seven minutes to move through its state-of-the-art Automated Parcel Sorting System. It’ll contribute hugely as we move closer to the 90% industry standard for parcels automation.

With solar panels, rainwater harvesting, its own rail terminal and electric vehicle charging points, there’s a green aspect too, boosting our Steps to Zero journey.

Look out for coverage of the official opening on Workplace at the end of June.