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Leadership and Organisational Development (L&OD) “Developing your potential”

Contents About Leadership and Organisational Development (L&OD)

Meet The Team

How can we support you to develop your potential and enable you to perform to the best of your ability?

Orientation and Induction

Probationary Reviews

Performance and Development Planning (PDP)

Courses and Workshops

Mandatory Training

Leadership and Management Development

Accredited Programmes

Apprenticeships 18 Workbooks 18 Managers’ Guides

Online Learning

Learning in the Flow of Work

Fully Funded Distance Learning Courses

Bespoke Team Sessions

Health and Safety Training

Equality, Diversity and Inclusion

Advance HE Provision

External Learning and Development Opportunities

Tailored Support

About Leadership and Organisational Development (L&OD) The Leadership and Organisational Development (L&OD) Team are part of the Human Resources Department and play a crucial part in facilitating staff development, promoting and implementing equality, diversity and inclusivity practices and leading the Health and Wellbeing Strategy Within the scope of their role, the overall goal of the L&OD team is to enhance Employee Engagement, where members of staff have a fulfilling positive experience when at work. The team are responsible for: • Facilitating staff development, training, coaching, and mentoring across the University. • Providing organisational development support to the University through working with the Strategic Leadership Team, line managers and University staff to develop the University to achieve its strategic goals. • Delivering a wide range of development and training workshops and programmes to support the professional and personal development of all staff. • Supporting the infrastructure and promoting processes related to staff development such as the Performance and Development Planning (PDP) scheme. • Taking a pro-active role in the delivery of the University’s Equality, Diversity and Inclusivity agenda. • Promoting a working and learning environment that values diversity, promotes inclusion, and is committed to ensuring equality of opportunity for students, staff, visitors, service users, partners, and stakeholders. • Providing guidance and expertise on equality and diversity related issues to managers and all members of staff.

• Leading on and/ or operating as a key contributor towards projects and initiatives such as the Technician Commitment, the HR Excellence in Research Award and Athena Swan. • Developing Leadership and Management capabilities. • Facilitating Staff Apprenticeship Programmes. • Strategy and Policy Development. This guide brings together many of the development opportunities available to staff within the University and signposts you to further sources of information.

If you would like any further information on any of the development opportunities referred to in this guide, the L&OD team can be contacted at trainingenquiries@chester.ac.uk

Meet The Team

Julie Mulliner PhD, MA, PGCert, FCIPD, FSDF Assistant Director of Human Resources I first joined the University of Chester Human Resources team in 2005. My experience as a Human Resource professional spans over 30 years across a number of public and private sectors including the Rail Industry, Retail, Finance, Fire and Rescue Service and Higher Education in the UK and Caribbean. My passions relate to Employee Engagement, Health and Wellbeing, Leadership Development, Coaching and Mentoring and developing individuals’ potential.

Responsibilities:

Qualifications:

• Health and Wellbeing

• PG Cert – Coaching and Mentoring

• Leadership Development • Staff Training and Development • Performance and Development Planning • Apprenticeships • Coaching and Mentoring • HR Excellence in Research Award • Technician Commitment

• MA – Performance Management; My first and only publication, based on my MA research, ‘Psychological Contract Fulfilment: The Importance of the Annual Appraisal’, which provided the springboard for my PhD, can be accessed here http:// sdf.ac.uk/resources/sdf-digest.html • PhD - ‘Employee Engagement, Motivation, Resilience and Leadership: An exploration of relationships within a Higher Education Institution • Fellow Member of the Chartered Institute of Personnel and Development • Fellow Member of the Staff Development Forum • Trained Mediator • MHFA England Instructor

 j.mulliner@chester.ac.uk 6

Kathryn Leighton HR Manager (Development and Diversity) I began working at the University in 2003, as a HR Business Partner before moving into role evaluation, learning and development and most significantly, Equality, Diversity and Inclusion.

Responsibilities:

Qualifications:

• Driving forward the University’s race equality work

• CIPD Accredited Postgraduate Diploma in Personnel Management

• Coordination of all University equalityfocussed staff groups and University Dignity and Respect Adviser programme

• BA (hons) Social Studies

• Strategic coordination of all aspects of the University’s Athena SWAN application and action plan with responsibility for the implementation for the 63-point action plan

• Level 2 Certificate in Equality and Diversity

• Associate Tutor on the Postgraduate Diploma in Leadership and Management in HE (WBIS), including administration of the programme, teaching, marking and assessment

• Trained mediator

• ILM Train the Trainer Award

• Certificate in Coaching

• Full coordination of the annual University Diversity Festival – a fortnight of highprofile speakers, seminars, conferences and workshops • Coordinator of the University’s Mediation Service and workplace mediator • Delivering one to one coaching

• Certificate in Facilitation Skills • Certificate in Learner Engagement • Postgraduate Certificate in Coaching (Level 7, accredited by the University of Chester) • I am a Chartered Member of the Chartered Institute of Personnel and Development (CIPD)

• Developing and delivering a range of training programmes

 k.leighton@chester.ac.uk 7

Gemma Edwards HR Business Partner I have worked at the University since 2007 and in that time held a variety of Administrative and HR roles. I started in my current role in 2013. I am passionate about supporting people to develop their knowledge and skills and achieve their full potential.

Responsibilities:

Qualifications:

• Co-ordination of the internal Coaching and mentoring programmes

• BSc (Hons) Psychology and Health Science (University of Liverpool)

• Associate Tutor on the Postgraduate Diploma in Leadership and Management in HE (WBIS), including administration of the programme, teaching, marking and assessment

• Level 7 Advanced Diploma in Human Resource Management (CIPD) • MA in Leadership Development (WBIS) • Postgraduate Certificate in Coaching and Mentoring (University of Chester)

• Designing and delivering a range of training and development interventions to meet the needs of all University staff

• Certificate in Learner Engagement • Level 2 Certificate in Equality and Diversity

• Designing and delivering a range of interventions to support managers to enhance their leadership effectiveness

• ILM Train the Trainer Award • Workplace Mediation Skills

• One to one coaching and coaching supervision

• Mental Health First Aider • Mental Health First Aid Instructor

• Delivery of Mental Health First Aid Training

• Certificate in Personnel Practice (CIPD)

• Through the Business Partner approach, ensuring effective liaison with Heads of Department, Deans and Directors over a range of learning and development activities, including future developments, which may have an impact on the University

• ILM Level 7 Certificate for Coaching Supervisors • I am a Chartered Member of the Chartered Institute of Personnel and Development (CIPD)

 gemma.edwards@chester.ac.uk 8

Donna Allan Senior HR Adviser I joined the University in 2019, following a lengthy career in Leadership Development and Talent Management in a wide range of sectors, from call centres and sales, through engineering and facilities management, to security. I have held a variety of national roles including Employee Development Manager, National Head of Training, Head of Learning & Development (UK & Ireland) and, most recently, Leadership and Organisational Development Consultant. My skills & experience include the design, development and delivery of learning interventions aimed at improving organisational performance through its people; clear career pathways; competency frameworks; national occupational standards; accredited qualifications; apprenticeship standards, programmes and end point assessments.

Responsibilities:

Qualifications:

• Supporting all staff in the management and application of the PDP process

• Level 7 Advanced Diploma in Human Resource Management (CIPD) • Level 5 Certificate in Training & Development (CIPD)

• Design and delivery of effective Leadership & Management Development programmes and modules

• Level 5 Certificate in Personnel Practice (CIPD)

• Design and facilitation of bespoke solutions to support managers in driving performance and achieving strategic and operational goals

• Organisational Development (CIPD)

• Management and co-ordination of Health & Safety Training

• Level 3 Assessing Competence in the Workplace

• Delivery of Mental Health First Aid Training

• BPS Psychometric Testing Levels A&B

• Notion Ltd Accredited Certificate in Coaching Skills

 d.allan@chester.ac.uk 9

Philippa Jones, Senior HR Adviser I began working at the University in 2012 as HR Adviser within the Operations Team, before moving into the role of Senior HR Adviser in 2018. My current role is hybrid which means I work across both the Operations and L&OD Teams.

Responsibilities:

Qualifications:

•

Development, implementation and evaluation of the Healthy University Strategy

• Level 7 Advanced Level Diploma in Human Resource Management (CIPD)

•

Implementation of health and wellbeing initiatives to support the Healthy University Strategy including the development of dedicated online information resources, development of management resource toolkits, delivering training and coordinating awareness events and activities for staff and managers

•

• BSc (Hons) Biomedical Science (University of Sheffield) • Diploma in Recruitment Practice (REC) • Level 2 Certificate in Team Leading (NCFE) • Level 2 Certificate in Awareness of Mental Health Problems (NCFE)

Coordination of the Mental Health First Aid training agenda for all staff including facilitating networking events and evaluating data

• Level 2 Certificate in Equality and Diversity (NCFE)

Updating and developing HR policies and procedures to include a focus on health and wellbeing

• Core Mediation Skills (UCEA)

• Mental Health First Aid Champion (MHFA England)

 p.jones@chester.ac.uk 10

Sue Rothwell, Administrator I joined the University in 2002, having previously worked at Glyndwr University for 10 years as an Administrator in the Research department. I am committed to ensuring health and wellbeing across the University by supporting staff through the Health4All initiatives and workstation assessments. I am a qualified workstation assessor and have completed the Certificate in Supervisory Leadership & Management. Along with this I have many years’ experience in a University Administrative role.

Responsibilities: • Workstation Assessor for all staff

• DBS administrator for all staff

• Administrative Assistant for HR

• Eye care scheme administrator

• Health4All University Co-ordinator

 s.rothwell@chester.ac.uk

How can we support you to develop your potential and enable you to perform to the best of your ability? 12

Orientation and Induction Orientation and Induction provide support to new members of staff when starting their new role and integrate them into their team and working life at the University. It is imperative that new members of staff receive a thorough orientation and induction, both at a university and department level so that they feel engaged with the university and their work and feel they are making a contribution to the University and feel valued as a new member of staff. Orientation and Induction at the University is made up of three main elements: • Online Orientation: This is carried out by the member of staff and their line manager during the new member of staff’s probationary period. The online orientation contains a number of questions that new starters should be able to answer relating to their new role, department and the wider university. The Online Orientation is accessed via MyHR. Further details can be found here. • Online Welcome: This includes Welcome videos from the Vice Chancellor and other key members of university staff and provides new starters with important information relating to the University’s history, current strategy, the Mission, Vision and Core Values, along with information about staff responsibilities in relation to Health and Safety, Data Protection and Sustainability. The Online Welcome videos can be found here. • Welcome Event: The Welcome Event takes place three times a year and is an opportunity to meet key members of university staff, find out useful information about the University, meet and network with other new members of staff from across the university. Details of the Welcome Events are published on Portal and sent to new starters via email. In addition, a People Managers’ Orientation Guide is available for those members of staff who are starting a People Management role. The People Managers Orientation Guide is designed to provide newly appointed people manager’s with essential knowledge and skills needed to successfully lead and manage their team.

The guide is intended to do two things: 1. To provide a comprehensive framework to support and develop people managers as they acclimatise and settle into their new roles; this framework is suitable for existing members of staff who may have been appointed to a role with responsibilities for managing and leading others for the first time and for manager’s who are new to the University of Chester. 2. To act as a key point of reference at any point in time. The People Managers Orientation Guide can be found here.

Probationary Reviews The University believes that its staff is its most valuable resource and aims to provide appropriate support and development to enable staff to perform effectively in their roles. The probationary process is essential in ensuring that newly appointed staff receive appropriate training and support to assist them in becoming effective members of the University. The probationary review process applies to all staff who are new to the University or who have been appointed to new substantive post. Further information on the Probation Process and the online probationary review system can be found here.

Performance and Development Planning (PDP) The PDP process aims to ensure all members of university staff have the ability to achieve their objectives and support the achievement of the University’s goals, as set out in the University strategy and interpreted locally in Faculty/Department business plans. The PDP process also identifies any training and development needs that could improve current performance or would prepare employees for future roles within the University. It is also a time to discuss realistic career aspirations and the opportunities that exist. PDP meetings are carried out on

an annual basis between the member of staff and their line manager. The information contained in the remainder of this guide regarding development opportunities available to members of staff can be used to guide the discussion about training and development. Further information about the PDP process can be found here.

Courses and Workshops The L&OD team publish an annual Learning Calendar which provides a list of all of the courses and workshops that will be running during the academic year. These workshops are open to all members of university staff and cover a range of topics such as Assertiveness, Resilience, Leadership, Change, Customer Service and many more. The content of the Learning Calendar is informed by training needs identified during the PDP process. If there is a workshop that you would like to see included in the Learning Calendar, please email the team at trainingenquiries@chester.ac.uk The Learning Calendar can be found here.

Mandatory Training When a new member of staff joins the University, at any level, there are some mandatory online training requirements to be undertaken within the first month of appointment. These are: • • • •

Anti-Bribery Data Protection (GDPR) Equality and Diversity Prevent in Higher Education (Prevent)

These are available on Moodle. Staff may also be required to complete a refresher of this training every 3 years.

Leadership and Management Development There are a number of mandatory Leadership and Management Development workshops that all new managers are required to complete within two years of appointment. These are: • • • • •

Recruitment and Selection Developing Wellbeing in the Workplace Equality & Diversity in the Workplace Finance & Accounting in Higher Education IOSH Managing Safely

If you are a new manager, please ensure that you have booked a place on all of the above workshops. Details of dates and times can be found in the Learning Directory.

Accredited Programmes The L&OD team offer two accredited Leadership and Management programmes: • Level 4 Certificate in Supervisory Leadership and Management in Higher Education (WBIS) • Level 7 Postgraduate Diploma in Leadership and Management in Higher Education (WBIS) These programmes are designed to develop individuals’ skills, knowledge and experience both personally and professionally through the application of theory and concepts to the workplace. The learning will help members of staff focus on their approach to making a difference in their roles whilst enhancing capabilities to support career progression within the University. Further details on both of these programmes can be found here.

Apprenticeships Apprenticeships offer exciting opportunities for new and current members of staff to develop their careers and gain a nationally recognised qualification. Apprentices of all ages can benefit from tailored learning and develop their professional skills whilst meeting the current and future needs of the University. Further information on Apprenticeships can be found here.

Workbooks The L&OD Team have developed a number of workbooks on a variety of topics for staff to work through at a pace that suits them. Currently workbooks are available on the following topics: • Conducting Effective Performance and Development Planning (PDP) Reviews • Developing Personal Resilience • Facilitating Constructive Conversations • Leading During Times of Change • Managing and Leading Remotely • Supporting the Mental Health and Emotional Wellbeing of Employees These workbooks are available here. Further workbooks will be added in response to emerging development needs as they arise. If you have suggestions for further workbooks you would like to see available, please email the team at trainingenquiries@chester.ac.uk

Managers’ Guides Managers may be required to support staff experiencing a range of wellbeing issues whilst at work therefore the L&OD team have developed a range of practical guides to help you support members of your team. Currently there are guides available on the following topics:

• • • • •

Carers in Employment Menopause in the Workplace How to Support a Bereaved Member of Staff How to Support a Member of Staff with Cancer How to Support a Member of Staff Experiencing Domestic Abuse

These guides are available here. Further guides will be added in due course. If you have suggestions for further guides you would like to see available, please email the team at trainingenquiries@chester.ac.uk

On-the-Job Learning On the job development can be just as valuable as attending a course or workshop and is often a more cost-effective method of meeting a specific development need. Studies have shown that most learning takes place whilst working on a task/project or on-the-job through real time exposure to different situations; the minority of learning therefore takes place through other off-the-job learning interventions. The L&OD team have developed an On-the-job Development Toolkit to support you to maximise your on-the-job learning and enhance your own development. The Toolkit is available here. Job Shadowing and Secondments are also options for on-the-job development. The L&OD team are currently working on procedures for these.

Self-audit Tools Within the Competency Framework and Self-Assessment Toolkit you will find various tools aimed at helping you manage your own learning and development by allowing you to reflect on particular competences and identify areas where you would like to develop further. The Competency Framework and Self-Assessment Toolkit can be found here.

Managing Your Career Guide There are many resources available to support your career development at the University. The Managing Your Career Guide has been developed to provide a range of information and guidance to support your career at the University, whether you wish to stay in your current role or apply for promotion and progress your career. The guide can be found here.

Coaching Coaching is a form of learning, where a person - a coach - supports someone else - a coachee - to create learning and self-development in a way that benefits them. People enlist the services of a coach because they want to improve their circumstances and achieve goals. They want to learn new ways of thinking and approaching situations, in order to obtain better results. Common goals might be being more organised and effective at work, gaining confidence in certain situations, progressing in their career or simply relating to other people more effectively. A skilled coach uses a combination of observation, questioning, listening and feedback to create a conversation rich in insight and learning. For the coachee, they will experience a focus and attention that enables them to develop a greater awareness and appreciation of their own circumstances. In addition, they’ll also gain satisfaction from creating new ways to resolve issues, produce better results and generally achieve their goals more easily.

The University has a number of trained coaches who can support you to meet your objectives and develop your skills. Further information on coaching can be found here. In addition, if you have had coaching training yourself or coach members of your team, the L&OD team can also offer coaching supervision to support your development as a coach and help you enhance your coaching skills. For further information please email trainingenquiries@chester.ac.uk

Mentoring Mentoring is an effective way of transferring knowledge, skills and thinking from a more experienced member of staff to an individual who may be new to the University, newly appointed to their role or in support of their career development. Mentoring is also an aid to help individuals understand formal and informal structures of the University, to enable professional and personal networks and to provide an opportunity for staff to reflect upon their own progress. Mentoring in the workplace traditionally has tended to describe a relationship in which a more experienced colleague uses their greater knowledge and understanding of the work or workplace to support the development of less experienced member of staff; a process which facilitates the transmission of knowledge, skills and experience in a supportive environment. Further information on the University’s mentoring schemes can be found here.

Online Learning All members of university staff have access to LinkedIn Learning. This can be accessed using your university username and password. It contains many online courses on a range of topics such as customer service, leadership and management, project management, career development, digital skills and many more. The British Universities Finance Directors Group (BUFDG) have developed a range of training resources aimed at helping staff to understand university finance and funding. Their Finance for Non-Financial Managers online course is part of the mandatory leadership and management development workshop Finance and Accounting in HE. All staff with budget management responsibility should complete the online course before attending the workshop. Further details of all BUFDG online learning can be found here.

Learning in the Flow of Work Learning in the flow of work can be described as ‘learning accessible during work in the workplace environment’. It can also mean ‘learning in the moment’ or learning undertaken without any disruption to work activity. The L&OD team are working on creating a range of resources which can be accessing in the flow of work to meet staff development needs. Some examples of these include the workbooks and manager guides that can be referred back to and the LinkedIn Learning videos that staff can watch as and when a particular development need arises.

Fully Funded Distance Learning Courses University staff (some funding restrictions apply) can access a range of Level 2 certificates which include the following topics: • • • • • • • • •

Customer Service Awareness of Mental Health Understanding Specific Learning Difficulties Lean Organisational Management Techniques Equality and Diversity Principles of Business Administration Information Advice and Guidance Team Leading Understanding Autism

For a full list of courses available and to find out if you are eligible for funding please contact the team on trainingenquiries@chester.ac.uk

Bespoke Team Sessions The L&OD team are happy to deliver bespoke workshops or courses for specific teams and departments within the University. This could be bespoke sessions of courses we offer as part of the Learning Calendar or new material developed to solve a particular challenge the team is currently facing. For example, we are often asked to deliver Team Building sessions for departments to enable teams to work more effectively together. If you would like more information or to discuss bespoke training for your team, please contact us at trainingenquiries@ chester.ac.uk

Health and Safety Training The L&OD Team are responsible for co-ordinating all Health and Safety training such as: • First Aid at Work • IOSH Managing Safely • Moving and Handling For further information or to discuss your Health and Safety training needs please contact us at trainingenquiries@chester.ac.uk

Equality, Diversity and Inclusion The L&OD team co-ordinate the annual Diversity Festival every March, along with many events and training sessions throughout the year. Further details can be found here. The University holds the AdvanceHE gender charter Athena Swan at Institutional Bronze level and information on this is available here. The University also has a very strong commitment to Race Equality with a Race Equality Challenge Group, led by the Vice Chancellor, coordinating all action in this area. Follow the progress here. There are also a number of staff networks co-ordinated by the team, including: • • • • • •

Women’s Network Disabled Staff Support Group Parents Network Carers Network Menopause Network LGBT+ Staff Group

Further information on all of these networks can be found here. Alternatively, you can email equality@chester.ac.uk

Health and Wellbeing The University of Chester aspires to become a Healthy University, Our Healthy University, which is committed to “creating a learning environment and organisational culture that enhances the health, well-being and sustainability of its community and enables everyone to achieve their full potential’. There are a wide range of Health and Wellbeing resources available for staff on the Healthy University Hub pages of Portal which can be found by clicking on the Staff Wellbeing button found under Our University Community tile on the Portal homepage. All staff have access to the Employee Assistance Programme (EAP) provided by Health Assured. This service is a confidential benefit designed to provide expert advice and compassionate guidance 24/7 on a whole range of personal and professional problems which could be affecting your home life, work life or general wellbeing. Further details about how to access the helpline, webpage and MyHealthyAdvantage App can be found here. The University has committed to offering Mental Health First Aid (MHFA) training courses delivered by our in-house approved MHFA Instructors to: • • • •

raise awareness of mental health help spot symptoms reduce stigma; enable staff to offer initial help guide individuals towards professional/other support.

Further information on Mental Health First Aid training and the courses available can be found here or by emailing ourhealthyuniversity@chester.ac.uk.

Advance HE Provision As the University is a member of Advance HE, members of staff have access to their development programmes (costs will apply). Each year the university sponsors delegates on the Advance HE Aurora Programme which aims to take positive action to address the underrepresentation of women in leadership. Further information about the programme can be found here. The University has also sponsored members of staff to participate in the Diversifying Leadership programme is designed to support early-career academics and professional services staff from Black, Asian and minority ethnic backgrounds who are about to take their first steps into a leadership role. Further information can be found here. A full list of Advance HE development programmes can be found here.

External Learning and Development Opportunities The University is part of the North West Cross Institutional Action Learning for Women project which aims to provide a space for women from participating universities to support each other to overcome work and career related challenges. Further information can be found here. The L&OD team are often made aware of other external learning and development opportunities which may be available to university staff. Information about these will be posted on the Announcements section on the front page of Portal, so please ensure that you check there regularly for updates.

Tailored Support

If you feel that you or a member of your team has a training and development need that can’t be met be any of the development opportunities mentioned above please contact the L&OD team on trainingenquiries@chester.ac.uk to discuss how we can support you to meet the development need.

trainingenquiries@chester.ac.uk