Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (CloudBased and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
According to our new market research study on “ Customer Communications Management Market to 2028 – Global Analysis and Forecast – by Type, Treatment, and End User,” the market size is expected to grow from US$ 1,325.6 million in 2021 to US$ 2,752.4 million by 2028; it is estimated to grow at a CAGR of 11.4% from 2022 to 2028.
The growing initiatives to maintain customer engagement through omnichannel and increasing usage of analytics and mobility to manage customer communications are among the prominent factors driving the customer communications management market growth. Customer analytics includes the information and behavior of the customer to identify, attract and retain profitable customers. Customers in the digital era find products fulfilling their needs; therefore, the paying mode, purchasing trend, lifestyle preferences, and desired brand are the major factors catered by the customer
