PROFESSIONAL DIPLOMA
SYSTEMS MANAGEMENT PDSM NICF Diploma in IT Services (System Support)
Acquire essential knowledge and skills in IT Systems Management Implement and manage the services and infrastructure of Windows Server 2012 Learn to design and implement a Server Infrastructure and internconnect Networking Devices Learn the best practices of IT Service Management
Learn from peers and receive mentorship Collaborate and learn with other IT Professionals Attend hands on, practical training workshops Be closely guided and mentored by an experienced trainer
Attain industry recognised IT certifications Microsoft Certified Solution Associate (MCSA) ITIL Foundation Certification PMP or CAPM Certification Cisco Certified Network Associate (CCNA)
Lithan Academy is a subsidiary of Lithan
www.lithan.com
PROGRAMME MODULES This programme contains the following 6 modules: I T Service Management
Understand the IT Infrastructure Library (ITIL) terminology, structure and basic concepts. Comprehend the core principles of ITIL practices for Service Management. After completing this module, students can plan to take the ITIL certification exam. I T Project Management
Learn about project management techniques, identify project scopes, timeline management, cost management, communication and resource utilization. After completing this module, students can plan to take the PMP^/CAPM Certification exam (^terms and conditions apply) A dvanced Network
Acquire the knowledge and skills necessary to install, operate and troubleshoot a small to medium-sized network, including connection to a WAN and implementing network security. After completing this module, students can plan to take the CCNA certification exam. I nstall and Configure Server*
Learn how to implement IPv4 and IPv6 as well as how to Dynamic Host Configuration protocol (DHCP) and Doman Name System (DNS) on Windows Server 2012. A dminister Server*
Learn how to configure and maintain core infrastructure services in a Windows Server® 2012 enterprise environment. C onfigure Advanced Server*
Acquire the knowledge and skills needed to provision advanced services in a Windows Server® 2012 enterprise *After completing these modules, students can plan to take the Microsoft Certified Solution Associate (MCSA) Certification exam
MODE & DURATION This course is delivered part-time over 9 months.
ENTRY REQUIREMENTS IT Professionals who want to get certified IT Desktop Support Professionals who would like to upgrade their skills P rofessionals working in the IT industry who want to specialise in networking,
server administration, IT project management and IT service management
CERTIFICATES ISSUED Upon successful completion of all modules, students will be issued with following WDA Statements of Attainment (SOA): IT-IS-403S-1 Implement maintenance procedures IT-PM-406S-1 Manage project risk IT-PM-403S-1 Manage project scope IT-NMM-402S-1 Install switches in multi-switched local area networks IT-NMM-401S-1 Install and configure a switch IT-SS-301S-1 Install and configure new hardware and system IT-SS-401S-1 Analyse impact of system patches and updates IT-IS-409S-1 Install and optimise system software
TARGET JOB ROLES At the end of this course, students will be able to assume following positions: IT Manager IT System Administrator IT Server Administrator IT Project Manager Network Administrator
ding of project e in their careers
n
Course topics
5 days + 1.15 hours
ssions of 3 hours 1.15 hours assessment
T)
Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality Management Project Human Resource Management Project Communication Management Project Risk Management Project Procurement Management Professional Responsibility and Ethics
Certifications
nding applicable for
ding applicable for Local ees*
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The following certificates will be issued to students after successfully completing the assessment: IT-PM-403S-1 Manage project scope IT-PM-406S-1 Manage project risk
y-sponsored students
eligble to claim additional unfunded course fee via PIC
Lithan Academy
Company Registration No: 200202841R he Project Management Body of Knowledge guide (PMBOK) official book. ERF Registration Period: to take the PMP/CAPM certification exam 2018 after completing this course. 6 August 2014 to 5 August
e. Ltd.
0202841R
18
11 EUNOS ROAD 8 #07-02 Lifelong Learning Institute Singapore 408601 11 Eunos Road 8
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