Hotels: training & coaching by Bienestar Capital Corporate
SĂŠ tu el cambio que quieres ver en el mundo. Ghandi
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Talleres y seminarios: 1. Potenciemos las ventas desde recepción: Upselling y Cross-selling. 2. Atención al cliente en el departamento de pisos. 3. Atención telefónica orientada a las ventas. Formación bonificable a través de la Fundación Tripartita
Potenciemos las ventas: Up selling y Cross-selling Objetivos N)E"','%-,%/9)+0,%.)%')$9-0,."$%.)%/,.,%1"0)-8 7$#*"./&"%$(8&'(=*"#&'(%*'%*(+*.*7./:"(1(+*'*+=&';(C!DEFC5 EC!@GH(I!JGH5(KHE?
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Atenci贸n al cliente en el departamento de pisos Metodolog铆a y Objetivos
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Atenci贸n telef贸nica orientada a las ventas. Metodolog铆a y Objetivos
N)0"."-"B:,P%@)+'$['*-/"&+/$5(7+*'*"#&./:"(%*(%/&7$'/<=&'5 *4*+././$'(*'.+/#$'(1(=9%*$'?(Q&88*+*'(1(%/"B-/.&'(%*(>+)7$ \]]^(7+B.<.$'? E+$>+&-&(.$".*2/%$(7&+&('*+(/-7&+<%$(*"(\_(0$+&'(&(>+)7$' "$(')7*+/$+*'(%*(\_(7*+'$"&'5 !8('*-/"&+/$(*'(')'.*7<28*(%*('*+(/-7&+<%$(*"(`(0$+&'5 +*%)./*"%$((.$"#*"/%$'5(#&88*+*'(1(%/"B-/.&'(%*(C$88(E8&1/">?
S7E)AI"$P%`9#)+0,'%-,%(,/09',/*;+%<%/"+$)B9*'%@9)%)-%&)'$"+,)$0K%#2$%&'",/AI"%<%"'*)+0,."%,%-,%I)+0,=%!"#+*"&-$'(8&' 0&2/8/%&%*'(7*+'$"&8*'(1(.$-*+./&8*'5(+*,$+L&"%$(8&(&)#$.$"A&"L& 1(-$<=&"%$(&8(*6)/7$(0&./&(8&(=*"#&5($,+*./*"%$(&%*-B'(-*4$+ '*+=/./$(&(8$'(.8/*"#*'?
proyectos realizados
2012
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Colaboraciones
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c"0)-%cUTaSV%`>RSO]>RaS%N,.'*.%Y%C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B8(7&+&(*8(%*7&+#&-*"#$(%*(>+)7$' 1(*=*"#$'?(\_(0+'?(b*2+*+$(a]\a
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proyectos realizados
2011
c"0)-%`!!>a%OS!`^`!%^>%>!O`f`%ge([(C"'#,/*;+%)+%`0)+/*;+%,-%Q-*)+0)5(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(`(0+'? J/./*-2+*(a]\\ c"0)-%M`RQ>TS%_`T>VQU`%ge([%C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B8(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(`(0+'?(J/./*-2+* a]\\ c"0)-%_UTT`N`WV`%heWT=%N,.'*.([(C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B5(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(\a(0+'? P$=/*-2+*(a]\\ c"0)-%cUTaSV%M]>V`_U!a`%he=%a"-)."=%[(C"'#,/*;+%)+%T*.)',?B"%&,',%E)()$%.)%.)&,'0,#)+0"?(`(0+'?(H.#)2+*(a]\\ c"0)-%_UTT`N`WV`%heWT=%N,.'*.([(C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B5(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(\a(0+'? P$=/*-2+*(a]\\
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Bienestar Capital. Madrid - Barcelona www.bienestarcapital.com m: +34 685147312 / +34 654 560 308 info@bienestarcapital.com
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Bienestar Capital. Madrid - Barcelona www.bienestarcapital.com m: +34 685147312 / +34 654 560 308 Info@bienestarcapital.com