Call Center Platforms Market - Industry Insights, Drivers, Top Trends, Global Analysis And Forecast to 2027 Call center platforms Market Offering (Software and Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others), Organization Size (Large Organization and Small & Medium Organization), Deployment Model (On-Premise, Hybrid and Cloud), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel & Hospitality, Transport & Logistics, Media & Entertainment, Education, Manufacturing, Energy & Utilities, and Others), Country (U.S., Canada, Mexico, Brazil, Argentina, Rest of South America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Saudi Arabia, U.A.E, Egypt, Israel, South Africa, Rest of Middle East and Africa), Market Trends and Forecast to 2027
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Report Description Global call center platforms market is expected to gain market growth in the forecast period of 2020 to 2027. Data Bridge Market Research analyses that the market is growing with the CAGR of 15.2% in the forecast period of 2020 to 2027 and expected to reach USD 63,632.69 million by 2027 from USD 20,643.63 million in 2019. Rising adoption of IOT among the enterprise is expected to drive market of call center platforms. Call center platforms allow the business to better connect with their customers, as it allow the business to streamline their customer data with business that allow the company to sustain their position in the market.
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Major Key Players Some of the major players operating in this market are : • • • • • • • • • •
IBM Corporation Oracle SAP SE Nuance Communications, Inc. Amazon Web Service, Inc. Avaamo Talkdesk, Inc Creative Virtual Ltd. Aspect Software Inc VICIhost, Dixa, DIALPAD, INC
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Market Segmentation • By Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others) • By Organization Size (Large Organization and Small & Medium Organization) • By Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government,Manufacturing, Energy & Utilities, and Others)
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Regional Analysis Based on geography, the market is segmented into five geographical regions
North America
Europe
Asia-Pacific
South America
Middle East
Africa
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