CONNECTED Issue 14 by Londonderry Chamber of Commerce

Magazine of the Londonderry Chamber of Commerce

ISSUE 14

COMPLIMENTARY COPY

NWRC TRAINING THE WORKFORCE OF TOMORROW

INSIDE

Find Insurance Airporter back on the road Focus on Tourism, Hospitality, and Retail Chamber Member News

John Cartin, Deputy Head of Training & Skills, North West Regional College

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contents 4 Message from the CEO 6 President’s Message 16 cover story

North West Regional College on its multi-million-pound, redeveloped Springtown Campus and how it’s training the next generation of workers

22 Chamber Life 26 translink

How transport is key to meeting our net zero targets

46 Moran’s Retail

Growth and innovation despite pandemic for popular North West retailer

61 welcome to the chamber 66 the final word

By Airporter’s Jennifer McKeever

66 46

Message from the CEO CONNECTED, Londonderry Chamber of Commerce’s full colour publication. Designed and produced by business people for business people. Distributed to businesses across the North West.

CONNECTED Magazine Editor Brown O’Connor Communications Content Editors Mairead Reid Production & Design Big Moo Design Advertising Mairead Reid Email Address mairead@londonderrychamber.co.uk Front Cover Image Stephen Latimer Photography

Londonderry Chamber of Commerce President Dawn McLaughlin Chief Executive Paul Clancy Business Development Executive Mairead Reid Events Manager Anna Doherty Accounts Assistant Caroline Murphy t: 028 7126 2379 w: londonderrychamber.co.uk Follow us on:

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in CONNECTED are the sole responsibility of the advertiser/promoting party and Londonderry Chamber of Commerce does not accept any responsibility for any representations made within them.

Since I last spoke to you all in our last edition in the Spring, the economic and health situation looks much more positive across the island of Ireland and the rest of the UK. The ongoing success of the vaccination programme in Northern Ireland, with over 2 million people having at least received their first jab at the time of writing, is wonderful to see and our healthcare heroes are to be commended for all their efforts in getting so much of the population protected against the virus. As restrictions continue to ease and lockdown unwinds, the outlook appears at its most optimistic since the pandemic began. It has been great to see shops and high streets getting gradually busier with shoppers again, visitors coming from far and near enjoying our top-class hotels, pubs, and restaurants, and a real sense of normality returning. It’s been an extremely tough period for our local business community but finally it feels like we’re coming out the other side of it. In this edition of CONNECTED, we take a look at some of the North West’s best retail, hospitality, and tourism businesses. In what will be a very important summer period for these sectors, we feature our most-well known local hotels, restaurants, cafes, shops, and tourism providers. Pre-pandemic, the North West had a burgeoning and growing tourism offer, renowned around the world as one of the must-see destinations in Western Europe. In the past decade particularly, Derry’s tourism sector and reputation as a leading destination on the island of Ireland have boomed. Starting with being named the UK’s City of Culture in 2013 and aided by the global popularity of our annual Halloween events and hit TV show Derry Girls, the North West is a leading holiday destination for both domestic and international visitors. While Covid has set this progress back, the outlook remains optimistic for our tourism offer. For this latest issue, we spoke to local hoteliers, restaurants, and pubs to hear how they are rebuilding and recovering from the effects of the pandemic, as well as hearing their plans for welcoming back guests and customers. We also spoke to John Cartin, Deputy Head of Training & Skills at North West Regional College for our cover story. John and his team at NWRC are playing a key role in the economic recovery and growth of the entire North West region, developing and building on the skills our economy needs for the next decade. We hear all about the college’s recently redeveloped Springtown Campus, which is fulfilling the career potential of thousands of learners in the North West. As the summer progresses, the Executive will likely be reviewing the Covid situation and making decisions on when further restrictions can be lifted. The Chamber will continue to fight for local businesses, seeking the clarity and progress that our members need in their recovery. I hope you enjoy this latest edition of CONNECTED and have a wonderful and prosperous summer. Paul Clancy Chief Executive

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BISHOP’S GATE HOTEL

Bishop’s Gate Hotel wins coveted spot on TripAdvisor’s Top 25 rated places to stay The exquisite Grade B1 listed Bishop’s Gate Hotel, which is perfectly positioned within the historic city walls in the heart of Derry City’s Cathedral Quarter, is living up to its reputation of being the best of the best, with a TripAdvisor Travellers’ Choice Award. TripAdvisor has unveiled the UK’s top 25 rated hotels in the annual 2021 Travellers’ Choice awards, with Bishop’s Gate in Derry-Londonderry featuring in the top 10 for the fifth year in a row. The Travellers’ Choice Best of the Best list is drawn from the experiences of the best experts possible: real travellers who’ve been there before. The award-winning Bishop’s Gate team is in great company this year and is recognised along with premium hotels including Claridge’s, The

Green Park Hotel, Hotel 41, and Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire. Commenting on this latest accolade which is judged by industry experts, Managing Director Ciaran O’Neill from Bishop’s Gate Hotel, said, ‘When you look at the locations and names of the hotels featured on this list, it is a great statement of confidence in the City’s hotel offering and an endorsement of the commitment and effort by everyone involved. “This award shines a spotlight on the North West’s premium hospitality industry and will provide a real boost to the international image of the region and a boost to domestic tourism. Derry-Londonderry is a confident, vibrant, forward looking city and district that provides the best of all worlds, offering city, coastal, and countryside experiences.

“This award is a reflection of our staff’s enthusiasm, dedication, and commitment to excellent customer service. In my opinion, they are simply the best and that’s why Bishop’s Gate has been recognised by the TripAdvisor Travellers’ Choice Awards 5 years in a row. Visit www.bishopsgatehotelderry.com

PRESIDENT’S MESSAGE

PRESIDENT’S MESSAGE Welcome to all our members and thank you to everyone who has contributed to this edition of CONNECTED. The past three or four months has been one of the most optimistic and positive periods since the pandemic reached our shores in March 2020. Over half of us are now fully vaccinated and over 80% of us have at least had our first jab. Our businesses have started to reopen and, while they are not back to their pre-pandemic peaks just yet, it is great to see them trading once again. It is also encouraging to see visitors from across the UK and Ireland coming back to the North West. Before Covid, our region was quickly becoming one of the most popular short break destinations across these islands, renowned for its attractions, our hospitality, warm welcome, and affordability. As lockdown unwinds, it’s wonderful to see visitors discovering and exploring this part of the world again and supporting our local hospitality and tourism businesses in the process. Since our last edition of CONNECTED, the face of our local politics has changed. Northern Ireland has a new First Minister and we may yet welcome another before the year is out. Our largest party elected two different leaders in just over a month, whilst another of our main political parties changed its leader at the same time, and the NI Executive has welcomed new ministers around its table. Political stability is crucial to the prosperity of this society and everyone in it. Businesses will always strive to be neutral and apolitical in what they do. But political leadership goes hand in hand with a strong economy, job creation, and inward investment. It is more important than ever that our political leaders deal with challenges and difficulties in a level-headed and truly collaborative way. Our recovery from the pandemic is too precious to be put at risk and will require long-term, sustained government support and leadership. We’ve seen companies investing and creating jobs in the North West over the past few months, attracted by the talent our region has to offer in sectors like tech and health and life sciences. These are upbeat announcements which recognise the North West’s emerging international reputation in

new industries and sectors and will be vital as we rebuild post-pandemic. Companies in the North West are adapting to the post-Brexit trading world, with many making the most of the opportunities presented by maximising the NI Protocol. Recent figures published by the Irish Government’s Central Statistics Office show that there has been a post-Brexit boom in cross-border trade. The latest figures show that the value of goods exported from NI to the Republic increased by 60% to over €1bn during the first four months of 2021. When faced with an obstacle, businesses have reacted pragmatically, seeking new markets, supply chains, and customers. The Protocol is by no means perfect but it’s here to stay

for the foreseeable future and it’s therefore incumbent on the government to make the most of it for our firms. Northern Ireland has a tangible competitive advantage over our neighbours through dual access to the UK and the EU – let’s maximise it. I hope you enjoy this latest edition of CONNECTED and learn a little more about the strength of North West businesses. We have an increasingly confident business community at present, buoyed by the success of the vaccine roll-out and the unwinding of lockdown. I would encourage everyone to keep supporting them as we all get back to business. Dawn McLaughlin President, Londonderry Chamber of Commerce

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NEWS

J.C. Halliday & Sons acquires third franchise with Vauxhall

NEW VISITOR PASS ENCOURAGES VISITORS TO EXPLORE THE WALLED CITY OF DERRY THIS SUMMER

Family business J.C. Halliday & Sons has acquired its third franchise, the Vauxhall brand, with the Eglinton-based car dealership continuing to add more high-quality brands to its bespoke showrooms. Now in its 30th year in business, Halliday & Sons still provides customers old and new in the J.C. Halliday & Sons recently acquired its third franchise, Vauxhall North West with the highest quality new and pre-loved cars available. provide the best sales and As an official Citroën and DS aftercare services. From the dealership, the company is thrilled highly qualified workshop to be adding the exciting Vauxhall technicians to the valeting range to its stores. Andrew Miller, team, Halliday & Sons is Dealer Principal at J.C. Halliday determined to provide & Sons, said “We are delighted you and your vehicle with to add the Vauxhall brand to our the best care beyond the customer offering as we look to initial purchase. Receiving continually expand our business. As 12 awards in the last five the UK’s oldest surviving car brand, years, when you buy from operating since 1903, Vauxhall has Halliday’s, you can be a rich history of offering the most assured of the best quality innovative vehicles on the market. service on offer. It is a very popular brand, with household names like the Corsa, Looking ahead, Dealer Astra, and Mokka brandishing the Principal, Andrew Miller, company’s renowned great design believes that this new and ingenious technology. Our Vauxhall partnership is only new Vauxhall showroom is openthe start of the company’s for-business, and we have cars of long-term growth. He every shape and size to fit your said, “Here at J.C. Halliday needs.” & Sons, the customer is our top priority, dayThe new Vauxhall and Citroën in, day-out. When you showroom, located in the heart of drive away with your new Eglinton, houses the company’s Vauxhall, Citroën, or DS exciting range of vehicles with you are not just getting these top-of-the-range brands a top-quality vehicle, but including a wide range of full the super service and after electric and hybrid offerings. sales support that we have The new DS luxury showroom offered here for 30 years. incorporates a new prestige So I would encourage range of vehicles hand-picked any person or company by Halliday’s team. And for those to head on down to our seeking an approved used car, the dealerships and see what company’s new site in Magherafelt we can offer you!” offers only the best Citroën and DS Select approved vehicles for you or To find out more about your company. what J.C. Halliday & Sons has on offer, you can visit Beyond the cars themselves, the their website at www. company has a dedicated support jchallidayandsons.com or team who are always on hand to call them at 02871811470.

Visit Derry has launched its new Visit Derry Pass, an integrated ticket that will help visitors plan a break in Derry~Londonderry and enjoy access to multiple experiences within the compact walkable city. The Visit Derry Pass will provide discounted entry to ten of the most-loved attractions and activities across the city.

The digital pass already operates in destinations including York, Edinburgh, Manchester, and Glasgow and Visit Derry is delighted to launch the first of its kind in Northern Ireland. The pass gives ticket holders access to iconic sites including The Guildhall, Tower Museum, Siege Museum, and The Museum of Free Derry; tours of the City’s cathedrals and churches; and access to several guided tour options that take in the bustle of the city. The launch of the Visit Derry Pass comes hot on the heels of the reopening of the tourism sector in Northern Ireland, with staycations Derry and Strabane Mayor Alderman expected to surge Graham Warke, Visit Derry’s Karen Henderson and Maria McDermott, and in popularity this industry partners launch the new Visit summer. As an Derry Pass integral part of the city’s recovery strategy, Visit Derry recognised the opportunity to create a unified sightseeing pass which provides great value for money and brings together some of the City’s most-loved tourist sites, encouraging visitors to stay longer and explore more. Launching the new pass, Visit Derry CEO Odhran Dunne said, “When you visit a place like Derry, you want to immerse yourself in the local culture. The Visit Derry Pass unlocks the stories to our famous walled city. With something for everyone, the pass enhances our tourism offering and entices visitors and locals alike to visit many of the unique sites and hidden gems across the city. There is increased market demand for digital products and services in the global tourism industry and the pass can be downloaded onto a smartphone, making it even more convenient to use by offering a complete city package on the ticket holders’ phone.” The Visit Derry Pass is developed by Derry City and Strabane District Council in partnership with Visit Derry and part funded by Tourism Northern Ireland. It is priced from £25 per adult (one-day ticket) and £30 (two-day ticket). Passes can be bought online at www.visitderry. com/pass or in person at the Visitor Information Centre. The pass can be downloaded onto a smartphone or device making it even more convenient for visitors to use and pre-book before arrival.

NEWS

MPA Recruitment announced as staffing partner to the NI Assembly Derry-based MPA Recruitment is now the approved supplier of staff to the Northern Ireland Assembly, a key public sector framework win for the recruitment company. Founded in 1997, MPA Recruitment is one of the largest staffing providers in Northern Ireland, employing over 2500 people each year, throughout six offices in Derry-Londonderry, Belfast, Omagh, Armagh, Ballymena, and Coleraine. The initial three-year contract positions MPA as the largest supplier of staff to the public and private sector throughout Northern Ireland, with growth set to continue in the years ahead. MPA recruits across 15 different sectors including healthcare, energy administration, accountancy,

construction, and engineering. Headquartered in Derry, the company now has a presence in the Middle East and India, placing candidates in full and part-time employment in cities like Dubai, Abu Dhabi, Al Ain, and Riyadh. Speaking following the announcement of the partnership, CEO of MPA Recruitment, Paul McQue, said, “We are delighted to announce the MPA Group’s appointment as the NI Assembly’s staffing partner. This new partnership will bring significant benefits to our clients, candidates, and to the whole MPA team. We are thrilled and grateful for the opportunity to grow our relationships with our public sector partnerships. “Our award-winning team, led by Ciara Campbell and Nicky McConville,

Paul McQue, CEO, MPA Recruitment

has played a vital role in this achievement. We have ambitious plans to continue our growth story as we continue our branch expansion throughout the UK, coupled with our international growth plans for 2021 and beyond. “It is a very exciting time for MPA Recruitment. Looking ahead, we will be working hard to maintain this growth with our client partners and candidates into 2022 and beyond. We are excited and grateful for the opportunities this new partnership creates and look forward to what the future holds.”

Wild Atlantic Distillery continue spirited work in the North West

Wild Atlantic Distillery & Gin School is one of Ireland’s newest distilleries based here in the North West. Since opening in 2020, the Distillery has already proven itself on the world stage having been awarded Bronze at the International Wine & Spirit Competition for its vodka this month. The prestigious award, ranking distillers across 86 countries, is a fantastic accolade for the new business.

Following the end of a ‘golden age’ in Derry whiskey production 100 years ago, the Distillery is proud to be part of the new wave of independent, traditional, and craft distilleries emerging across the country. Opening just last year, despite the disruption posed by the pandemic, the Distillery promises the ultimate experience for spirit enthusiasts and newcomers alike, located at the heart of the Wild Atlantic Way. The family business was set up by Jim and his brother-in-law Brian who, in 2018, bought a 25-litre still to develop their own bespoke set of spirit recipes. With success at the Taste of Donegal Food Festival, the co-owners began construction of a further two stills, one

for white spirits, gin, and vodka, and the other for whiskey. Just as the company was hitting its stride, the pandemic hit. Showing its versatility and kindness, the Distillery switched production to hand sanitizer, providing it free of charge to health centres and local shops to this day. As the economy re-opens, Jim and Brian are particularly looking forward to offering their renowned Gin School to tourists across the UK and Ireland. Alongside the excellent spirits on offer, the Distillery’s Gin School offers you the chance to prepare and bottle your own gin, take cocktail classes, and enjoy a lunch prepared with all local produce. The future is bright for Wild Atlantic Distillery, and with a bespoke visitor centre on the horizon, this is not a place you want to miss when venturing along the Wild Atlantic Way.

NEWS

North West to host international cricket series The North West Cricket Union has announced exciting news that the North West will host Ireland vs Zimbabwe at Bready in three T20 Internationals in August, in what is set to be one of the biggest sporting events ever to take place here. The matches on 15th, 17th, and 20th August will be televised live to an expected audience of around 20 million people around the world, with the games expected to be in the top five most-watched sporting events in Ireland this year. Zimbabwe and Ireland are currently ranked 11th and 12th respectively in the world so the series promises to be highly competitive. The North West Cricket Union has also announced ambitious plans to bring South Africa, currently

ranked in the top five, to Bready next year. The games are being supported by Derry City & Strabane District Council’s National Events Fund and will showcase the North West as a leading tourist destination on the island of Ireland and the UK more widely. Speaking of his delight after securing the fixtures, North West Cricket Union General Manager Peter McCartney said, “It’s fantastic news not just for cricket here but the region as a whole. We are delighted to be working alongside the Council to produce a world-class sporting event for the area. “We are committed to bringing senior international sport to this area and the support

Bready will host three Ireland and Zimbabwe matches in August

from Council, alongside local companies such as Fleming-Agri and O’Neills, is invaluable.” The Union’s Interprovincial set-up (North West Warriors and Emerging Warriors) has benefited in recent years from sponsorship from local companies such as Long’s Supervalu, Fleming AgriProducts, and O’Neills. The Warriors brand is very much part of the pathway process to prepare local players to make the step up to

international cricket with the team boasting six full Ireland internationals. This investment has allowed the Union to recruit high quality coaches such as Gary Wilson and William Porterfield as they look to build for a sustainable future in the local game and create opportunities for local players in professional sport here in the North West. For more information, visit northwestcricket.com

CRASH Services’ 130km cycle raises over £9000 for Cancer Fund for Children home, community, on the hospital ward, and at their residential centre, Daisy Lodge in Newcastle, with the aim that no family face cancer alone. The cycle took place on Sunday June 27th with the group of ten cyclists led by CRASH Services’ Fleet Director Paul Cooney and In-House Engineer Gerry Quinn. Some of the team at CRASH Services raised over £9000 for Cancer Fund for Children

Team members at CRASH Services recently undertook a gruelling cycle challenge, from their depot at Stockman’s Lane, Belfast to their North West office on the Culmore Road, over 130km, to raise funds and awareness for their charity of the year, Cancer Fund for Children. Cancer Fund for Children supports children and young people diagnosed with cancer or living with a parent with the disease. They offer support in the

Speaking about the challenge, Paul said, “CRASH Services has a long history of supporting local charities in our communities and we are delighted to be raising funds for Cancer Fund for Children this year. I decided to set this challenge as a goal to work towards, in terms of both fitness and fundraising! Even with weeks of training it was a tough and challenging cycle on the day, with soaring temperatures while cycling over the Glenshane Pass! I am delighted that everyone finished with a smile on their faces, and we were

able to raise over £9000 for such a deserving charity. A special word of thanks to all the local businesses who sponsored our cycle shirts and to our colleagues, friends and families for the support on the day and the overwhelming generosity with their donations.” Alex Murdock, Corporate Fundraiser at Cancer Fund for Children said, “It was an absolute pleasure to join Paul, Gerry, and all the team on the day for such an incredible challenge! Our very own CEO Phil Alexander also joined for the start of the cycle, and it was wonderful to have him show his support for such a valued Charity Partner. The team have gone above and beyond with their fundraising, and I cannot say thank you enough for their energy and enthusiasm in raising funds to support local young people impacted by cancer.”

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A DAY IN THE LIFE

a day in the life Name: Steve Frazer

Age: 49

Hometown: Originally Limavady, now Eglinton

Organisation: City of Derry Airport (CODA)

Job Title: Managing Director

Describe what your job involves: Primarily, the role must place safety before everything else. That means protecting staff, passengers, and everyone interacting with the airport. After that, balancing the customer experience with our expenditure is a challenge. The airport is fully funded by Derry City and Strabane District Council and, as such, every penny spent must be necessary or add value. Most recently, protecting the livelihoods of our employees has been the focus to ensure we are ready to support the growing needs of the North West as we recover from the effects of the pandemic which have seriously affected our industry. Alongside all the above, our team works tirelessly to deliver the services and choice that the people and businesses of the North West deserve.

Describe in detail a day in your work: No two days are the same, and in the past year, the work environment has been ever changing. However, regardless of the levels and type of activity, there is a constant duty of care for our passengers and staff. Beyond that, planning for the future with all our stakeholders

including airlines, government across Northern Ireland, the rest of the UK, and the Republic of Ireland, business and tourism sectors, and community groups is core to understanding and delivering a greater range of services for the North West.

What has been your most memorable day(s) in work: At CODA, my first day stands out, when coincidentally the UK Government’s Aviation Minister visited us to underline the value of regional connectivity and the specific role we play for the North West. This was a fantastic way to start and I got to see the value of the contribution we make to our region’s economic growth. In previous roles, I recall the day Terminal 5 at Heathrow opened and my British Airways engineering team set the first few long-haul aircraft on their way from the terminal. When at Harrods Aviation, hosting President Obama’s visit was certainly an experience. And at Gulf Helicopters, a ‘back to the floor’ visit to our Libyan base sticks in my mind, seeing holes in the hangar and equipment left by bomb blasts and bullets which our staff were enduring almost daily.

What is your greatest achievement? Personally, influencing the development of our three amazing children Thomas, Edward, and Scarlet. Professionally, myself and our entire team here at CODA have managed to consistently deliver a service to the North West where people now talk about ‘NI’s three airports’. Our contribution and value to our regional connectivity is recognised as well as our role in levelling up our region. We are

working hard to remove the notion that it’s ok for local people to add up to two hours each way on their journey to get to an adequate airport.

What’s the best advice you have ever been given in work: In work and in life, there are always two sides to every story; take time to understand both.

What is the most satisfying / fulfilling aspect of your job: I absolutely love to see smiling passengers and staff. Whether that’s a family who are excited and on their way to their holiday, or someone who needs special assistance realising we are there and on hand when they need us, it is extremely satisfying.

What can we do to improve North West connectivity: We can all, in our different roles, continue to call for the connectivity the North West deserves to support our ambition, diverse needs, and the development of our region. Our government stakeholders realise the wider benefits of stability and growth at the airport and must join the Council to share the support, reducing the need which has fallen on local citizens for decades. The development of the North West will benefit from a thriving airport at the heart of our community and economy.

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CRASH SERVICES

CRASH Services celebrates 25 years in business! CRASH Services is celebrating a significant milestone this year - its 25th birthday! Breaking the mould in the provision of accident management services, CRASH was established in 1996 by local businessman Michael McKeown and was bought over in 2015 by his son Jonathan who has grown the enterprise further over the last few years. Since the beginning, CRASH has been offering a complete ‘one stop’ service to motorists involved in collisions which now includes full accident management, vehicle recovery, liaising with accident repairers, replacement vehicles, insurance claims, legal and medical assistance. CRASH Services aims to take away the hassle after a collision and get motorists back on the road as quickly as possible. There is no fee for the accident management service as all costs are recovered from third party insurers involved. The locally-owned company has assisted more than 100,000 Northern Ireland motorists and increased staff across all divisions by 37% in the last 5 years, bringing the total number employed within its Newry, Belfast and Derry-Londonderry offices to 86. Paying tribute to his team, Jonathan McKeown, CEO at CRASH Services commented, “We are so proud to have reached this significant milestone and it is real testimony to all our customers, staff, and trading partners that our business continues to grow. And, of course, the foundations put in place by my father and other family members over the years were a steady place to take the business forward.

CRASH Services CEO Jonathan McKeown celebrating the company’s 25th year in business

“All our staff at CRASH share a common goal - to act with care for motorists involved in road traffic incidents. Their abilities were highlighted in a recent independent audit which described CRASH as ‘best in class’ and found that our customer’s vehicles were repaired an impressive 43% faster than those assessed in other similar businesses.

Our customer surveys consistently show that 99% of our customers would recommend us to a friend. We believe this is because they know motorists are in safe hands when they use CRASH Services.

“Through the years we have built up strong relationships with many vehicle repairers, insurance brokers, motor dealerships, and recovery operators. Many of these relationships have existed for 25 years and we hope will continue for many years to come.” CRASH Services assist motorists all over Northern Ireland in their time of need. If you’ve been in an accident, CRASH Services can take care of everything, at no cost to you. To find out more visit crashservices.com or call 028 9066 0244.

FOYLESIDE SHOPPING CENTRE

Changes in retail welcomed at Foyleside as shoppers return Recent weeks have seen a return of shoppers to the non-essential retail sector and Foyleside Shopping Centre is enjoying a boom with the arrival of new names, as well as the re-opening of old favourites within its mall. Fergal Rafferty, Centre Manager, said, “There has been considerable change within the retail sector in recent years which was impacted and accelerated by the pandemic. Our tenants have embraced these changes by upping their online availability as well as introducing additional services such as ‘click and collect’. “However, we have found that since all stores were able to welcome back shoppers from the

foyleside.co.uk

end of April that traditional in-store browsing and purchasing is as popular as ever. Indeed, there is a renewed appreciation for it as borne out by the footfall we have experienced at Foyleside during the past two months. Added to that, several new names have taken up occupancy in our centre since the start of May, endorsing the public appetite for personal shopping experiences.” BPerfect opened its doors on May 1, providing eight jobs for the centre. S&B Deli, part of the Synge & Byrne family, opened within the Foyleside food court. In addition, Butler’s Homeware opened its first Northern Ireland branch within Foyleside Shopping Centre at the end of June. The German retail chain offers

a wide range of high quality original gifts, tableware, home accessories and furniture, all at affordable prices. Department store Frasers will open its doors as the centre’s anchor tenant in the coming weeks.

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NWRC

NWRC recently redeveloped its Springtown Campus

NWRC Springtown – Skills campus for the future CONNECTED recently sat down with John Cartin, Deputy Head of Training & Skills at North West Regional College to hear more about the college’s redeveloped Springtown Campus, its plans for the future, and how skills are vital to the future success of our regional economy. A new era is dawning at North West Regional College’s (NWRC) Springtown Campus. Following a multi-million-pound redevelopment, the campus is looking to the future, with its new state-of-theart training facilities which will be the key to fulfilling the career potential of thousands of young people in the North West, as well as unlocking the region’s economic potential. The campus is now home to the highest quality, industry standard training facilities, for ‘in demand’ skills across Northern Ireland that include electrical installation; fabrication and welding;

mechanical engineering; motor vehicle repair; light vehicle body repair; plumbing; carpentry and joinery; bricklaying; wall and floor tiling; painting and decorating; and renewables. The re-development has also allowed the campus to diversify and expand its range of courses. In September 2021, for the first time, Springtown Campus will offer a range of sport and fitness courses in addition to sports courses already offered at its Strand Road base, as well as providing extra work space for NWRC’s award-winning and

Samantha Traynor, Head of Training & Skills, NWRC

continually developing Business Support Centre. John Cartin, Deputy Head of Training and Skills at NWRC, said, “This significant investment in Springtown by the Department for the Economy has created a modern and vibrant learning environment for the benefit of all the college’s students, staff, and stakeholders. “NWRC has a long tradition in developing the careers of men and women working in traditional crafts and skills, forging strong partnerships with local schools, groups, and industry”, says John.

NWRC

“But despite our rich history, we continue to be forward thinkers as we continually develop our curriculum, responding to the demands of industry and the ever-changing world of technology. “We are delighted to have recruited a number of new staff members to complement our highly skilled lecturing team as part of the redevelopment of Springtown. These staff join us after years of valued experience working in their respective industry areas, ensuring the delivery of all aspects of the college curriculum is always up to date. “This investment in Springtown is a huge step forward and everyone at the College is enthusiastic about our new and modern estate, which has a fresh and vibrant appeal. It is not only fit for purpose, but it also meets the expectations of students and employers alike. “The work on site has seen the campus transformed. Springtown now has new workshops for each vocational area which are fitted with the latest technology and equipment that provide an enhanced learner experience. “Other exciting developments include the new CNC technology in both engineering and construction; robotic welding capability; electric vehicle training rigs and charging stations; electrical testing and inspection rigs, and much more.” Springtown Campus, which is one of NWRC’s five campuses, first opened in the early 1970s as a government training centre, and recently celebrated 45 years of training and skills at the site. With a wide and varied curriculum, Springtown has guided thousands of local learners studying both parttime and full-time courses into careers in the crafts and skills sector. Many students have gone to open their own businesses and have retained their connection to the college by offering paid employment opportunities to the college’s apprentices. “Interest in Apprenticeships in all areas continues to grow”, explains John. “We are regularly in contact with

employers across the North West whose businesses are in urgent need of skilled workers in areas such as fabrication and welding, bricklaying, and carpentry and joinery. “Recently, the college ran another hugely successful Welding Academy which had almost 200 applications for just 12 places. “The College worked with local companies Fleming Agri, GES, Crossland, AE Global, and SGS NI Ltd, who provided training to the participants, and such was the success that each of the 12 participants who finished the Academy left with the offer of employment. “The Assured Skills Welding Academy is just one example of how training at NWRC offers a fantastic opportunity for new talent to progress in industry by addressing the skills shortage. Their success in turn can have a positive impact on the North West City Region’s local economy by feeding into local business anchors.”

Joe Porteous and Paul McGarrigle, Curriculum Managers, NWRC Springtown

Highlighting the college’s achievements at competition level, John said the college’s huge success at WorldSkills (Skills Olympics) had been very motivating for staff and students. “Not only has Springtown, and our colleagues at our sister Campus in Greystone Limavady, celebrated students who have gone on to the World Finals and travelled across the globe to compete, many of our lecturers have also been recognised for their world-class expertise in teaching in their fields”, explains John. “It’s testament to our success that a number of our staff have worked as Training Managers for the WorldSkills Team UK.” With the challenges that 2021 has brought to all colleges, NWRC is looking ahead to the 2021-22 academic

year and getting back to what it does best – teaching students on site. “Our new industrial training facility at Springtown is an extremely positive and welcome development of industrial apprenticeships in the college, city and region”, adds NWRC Principal and Chief Executive Leo Murphy. “If we are to realise our economic potential in this region, as well as becoming a University City, we need to become an Apprenticeship City.” Patrick McKeown, NWRC Director of Finance and Economic Engagement, adds, “I wish to place on record my thanks to the Department for the Economy for its support and contribution to this significant investment and development for North West Regional College.”

EHA GROUP

EHA Group leading the way in construction projects across the UK In just under 30 years, EHA Group has grown to be one of the UK’s leading full-service construction firms. Headquartered in the North West of Ireland, the fast-growing company also has offices in London and Belfast, taking the lead in design and build, civil engineering, general contracting, and specialist joinery projects across the UK. The company employs over 90 staff across these three locations, many of whom have 25+ years’ experience in the construction industry, working in a wide range of sectors including private and social residential, commercial, retail, light industrial, student accommodation, leisure, hotels, and more. In each of its projects, EHA Group prides itself on consistently delivering the finest properties in terms of quality and design, and to the highest health, safety, and environmental standards. “For each development, we always ensure to build strong working

relationships between EHA, our design partners, and our clients”, explains EHA Group Founder and CEO, Edward Allingham. “This collaboration is fundamental to a project’s success, and we always appreciate the feedback we get from our direct communication with clients. The biggest compliment a client can give is hiring us again, and we are proud to have developed several multi-project relationships over the past 29 years, with repeat clients making up around 70% of our turnover annually.” Recently, EHA Contracts Manager, Jordan Allingham, The Derry’s Cross project in its early stages, was shortlisted for the February 2019 prestigious UK Construction Manager of the Year Awards by the Chartered Institute of lead, and enable the delivery of particularly Building (CIOB). The Construction complex projects. Jordan received this Manager of the Year Award nomination for his work on the Derry’s Cross recognises the achievements of project in the heart of Plymouth city centre construction managers who have where Jordan and his team transformed one shown exceptional skills to inspire, of Plymouth’s much-loved buildings into a mixed-use block of hotel suites, retail units, and student accommodation. Jordan said, “Derry’s Department Store was once one of Plymouth’s best known landmarks which, after closing in 2010, left a gaping hole in Plymouth’s town centre. The £45 million design and build project involved demolition, alteration, and extension of the former department store into a 500-bed student accommodation block, a 110-bedroom, topfloor Premier Inn hotel, and 14 individual retail and commercial units. With a gross internal area of over 300,000 sq ft, this was one of the most complex projects that EHA Group has ever undertaken.”

The exterior of the Derry’s Cross in Plymouth city centre

The project involved up to 300 personnel working on the site at once, with work commencing day-by-day on a variety of tasks including steelwork, cladding, foundations, and fit out. Unlike a new build, where the sequence of work involves trades dropping off

A communal lounge in the Derry’s Cross student accommodation block

as time progresses, the Derry’s Cross project was consistently demanding on all fronts. Jordan also added, “One particular challenge we faced was sustainability, and we were determined to achieve the BREEAM score of ‘Very Good’ for social and economic sustainability performance. Achieving over 150 species on the Green and Brown Roof, against a report requirement of 30, was a significant contributor to the ‘Very Good’ score.” With the project located in the South West of England, it faced significant challenges including connectivity and the availability of sufficient skilled construction resources for a project of the scale of Derry’s Cross. “Attracting subcontractors from back home or central England to Plymouth was a real challenge due to the commute”, says Jordan. “With the nearest airports in Exeter or Bristol, most site staff had long commutes, which

was a struggle in itself, with people regularly travelling from Derry, Newcastle, London, Liverpool, and Manchester.” After much hard work, the EHA One of 110-bedroom studios in the Derry’s Cross top-floor Premier Inn Group is delighted hotel with the endresult, with the multi-purpose building now a “The project involved a lot Year and for Rising Star glowing feature in Plymouth in the industry - which of long days, and despite city centre. Jordan has also recognises construction the challenges we faced, recently been admitted into our team can take pride in workers who have been the Chartered Institute of the fantastic project we’ve in the industry fewer than Building, the largest and managed to create. I would ten years and have shown most influential professional innovative thinking, astute like to especially thank body for construction, in business acumen, made a everybody involved for their recognition of his excellent significant contribution to hard work and dedication.” work. The CIOB is wella project, and acted as a recognised across the EHA Group is one of the role model for others in the globe for its dedication to UK’s leading construction industry. the highest quality and firms based in the North ethical values within building As Jordan explains, however, West. To get in contact, practices. Jordan has also email info@ehagroup. this project involved a been shortlisted by the substantial group effort, with co.uk, visit www.ehagroup. Construction Employers co.uk, call 028 7181 1634, many requiring recognition Federation (CEF) for or visit Allingham House for their committed and Construction Person of the excellent work. on the McLean Road in Eglinton.

CITY OF MPA RECRUITMENT DERRY AIRPORT

MPA Recruitment continues international expansion with opening of Canadian office Having opened its doors in 1997, MPA Recruitment has evolved into one of the largest workforce and staffing providers in Ireland. It has developed a strong, award-winning presence throughout multiple sectors by bringing innovative services and solutions that add value to its clients’ talent acquisition process. Established locally, they are now extremely proud to be partnering with businesses and candidates across the globe. MPA is now strategically present in eight locations throughout the UK, Ireland, Toronto, and India. Its continued expansion internationally now allows MPA to source candidates for roles across five continents. Its client and candidate relationships extend throughout Europe, the US, the Middle East, and the Asia Pacific region. MPA currently employs over 3500 people each year throughout the UK and Ireland. Its global

focus and reach has meant that the MPA groups’ post-pandemic growth trajectory continues to look positive. In a continuation of MPA Recruitment’s International Expansion, Regional Director for North America, Conall Anderson, is delighted to announce the opening of MPA’s Toronto office. The pandemic has been an unprecedented and tough time. However, it has not put a stop to MPA’s expansion plans. The Canadian business will focus on providing Permanent, Contract, and Executive Search recruitment services to the growing Digital Health and Renewable Energy sectors in Canada and the US. This move comes as MPA continues to expand its service offering to international markets through its industry leading recruitment and HR services. Conall explained, “Toronto, as with many other cities in Canada, has become a hotspot for innovative Digital Health, Healthtech, and Clean Energy businesses in recent years. MPA’s presence in Toronto will allow us to better service our current and new partners in North America by having a local presence on the East Coast. This local access to our global network through our Canadian team will greatly benefit our clients and candidates alike.

Conall Anderson, MPA Recruitment, Regional Director for North America

“MPA has a proven network of contacts and the capability to assist in the growth of these developing sectors, working with a globally mobile workforce to ensure the right talent is available to deliver our client’s projects.”

Mark Canning, MPA Recruitment, Director of International

MPA’s Director of International, Mark Canning, has added, “This is a hugely significant move for MPA after the challenges of the last 12 months meant we had to press pause on our plans for opening international offices. We are very proud of our Derry roots as a business and the growth journey we have been on across various markets outside NI in recent years. The opening of our office in Toronto plays a key part in the plans for significant international growth over the coming five years. This move has already been very well received in the Toronto market and will be very successful under Conall’s leadership. “Our plans don’t stop here; in the coming 24 months we will be opening further offices across the UK and Ireland, in Dubai, the US, India, and Australia. We have a mission to become the premier recruitment business in our sector specialisms across the world, all while remaining headquartered here in Derry.”

SMARTPAYNI

North West-based merchant service provider best in class The past year has seen credit and debit card transactions boom as traditional cash payments dwindle, due in large part to the pandemic. The latest figures show that only 35% of payments in the UK in 2020 were made using notes and coins, as spending habits dramatically changed. The importance of a safe, secure, and affordable card payment system is crucial for businesses of all sizes. And with more and more new businesses springing up during the pandemic as an alternative way to make money, more companies than ever before require payment processing, merchant, and e-commerce services. As Northern Ireland’s only local payment processing merchant, Derry-based SmartPay NI knows the importance of quality customer service. “Our biggest strength is that we’re locally based and therefore totally accessible. We know the Northern Irish market inside out, we service our clients with the utmost care and attention, and every business is made to feel special with a bespoke plan and dedicated account manager”, says Marc McLaughlin, Director of SmartPay NI. For an industry plagued by unscrupulous vendors, hidden fees and costs, and questionable tactics, SmartPay NI comes as a breath of fresh air. “We’re very much built on values of honesty, integrity, and full transparency with our customers”, explains Marc. “What we quote you is what you pay, we clearly lay out how long your contract will be, and everything you get as part of your package. “It sounds like the bare minimum of what you’d expect when purchasing a good or a service but, unfortunately, many businesses have been burned before. And that’s why we make sure we go above and beyond for every client.”

Marc McLaughlin, Director, SmartPayNI

In just under four years, SmartPay NI has gone from a small start-up to now servicing over 700 businesses across Northern Ireland. In that time, the company has carved out a strong reputation for being a ‘one-stop shop’ for every payment processing need a business would have. The team at SmartPay NI has also recently established a new sister company, SmartEPoS NI, a dedicated company which provides comprehensive EPoS services to retailers, hospitality businesses, and other firms. Despite not being all plain sailing due to the pandemic however, the company has flexibly adapted its offerings over the past year to continue on its upwards trajectory. “In some ways, business has boomed for us over the past year”, says Marc. “While the pandemic’s effect on sectors like hospitality, which would make up about 40% of our trade, has certainly been a challenge, it has given us an opportunity to really develop and diversify our business model.

“With shops and businesses forced to shut their doors, we made sure to develop a bespoke e-commerce side to our business, which has, unsurprisingly, been very busy! We have also hired our first e-commerce manager who is a specialist in the field, and we will probably have to recruit again in the near future, given how popular the service has been.” The team at SmartPay NI doesn’t expect business to quieten down any time soon, especially as lockdown unwinds and the economy opens back up. “We’re already recruiting for another account manager so we can provide the highest quality service to our customers”, reveals Marc. “We’re very proud of our growth over the past few years and we want to thank all our customers for trusting us to provide such an essential part of their business.” For more information or for a free quote, visit smartpayni.co.uk or call 02871 163240

CHAMBER LIFE

chamber life As lockdown unwinds across the UK and Ireland, the Chamber has been keeping up its busy schedule of events, webinars, workshops, political engagements, and even looking forward to the return of inperson events in the autumn. Since our last edition of CONNECTED, it’s been a tumultuous few months for local politics, with new party leaders, ministers, late-night deals, and increased talk of a snap election. However, it’s been an optimistic period for the North West as more companies invested in the region, new jobs have been created, the vaccine programme continued to roll out well across Northern Ireland, and businesses began to reopen their doors to customers once again. Kicking off a busy period of events, we held our EURES cross border tax briefing on 22 April. This was a very useful virtual seminar which provided both cross

(L-R) Mairead, Anna, Dawn, and Paul from the Chamber visiting Strabane

border workers and employers with information on social security and tax issues as well as outlining the implications for companies with staff who work in both jurisdictions. The Chamber welcomed former Economy Minister Diane Dodds MLA to the North West on 28 April as she visited a number of businesses and key stakeholders in the city. Arranged to coincide

with the planned reopening of the economy on 30 April, Minister Dodds outlined her plans for economic recovery post-pandemic and heard first-hand the challenges facing local firms in the North West. On the same day, we held our webinar, Closing the Skills Gap with Apprentices. Held in conjunction with Workplus, attendees heard how businesses can grow and expand by offering opportunities to apprentices and futureproofing their talent pipelines. The following day, in partnership with SONI, we held our Shaping Our Electricity Future webinar, discussing the organisation’s new report which outlined four innovative options on how we can fundamentally change Northern Ireland’s grid as we strive towards clean energy. The event formed part of the 14-week public consultation process as SONI sought feedback on its new report.

(L-R) Gary Middleton, MLA for Foyle; Selina Horshi, Managing Director, White Horse Hotel; Dawn McLaughlin, Chamber President; Paul Clancy, Chamber Chief Executive; Diane Dodds MLA, former Economy Minister; and Paul Curtis, Partner, Curtis Opticians

Into May and we heard from some of the team at CavanaghKelly at our Covid financial supports update. With a specific focus on the government’s Bounce Back Loans scheme, Michael and Anita from CavanaghKelly took attendees through the next steps for businesses on their repayments

CHAMBER LIFE

Kieran Kennedy, Strabane BID Chair, and Dawn McLaughlin, Chamber President

of BBLS, CBILS, and deferred VAT, as well as highlighting key financial management advice as businesses reopen. On 11 May, the Chamber team did a walkabout of Strabane town centre as businesses reopened and Covid restrictions were eased. Guided by our partners in the Strabane BID, including Chair Kieran Kennedy and Manager Emma McGill, this was an excellent opportunity to meet local traders, hear their challenges and issues affecting them firsthand, and meet some existing Chamber members. On 18 May, we partnered with Peninsula to provide an update to businesses who were planning to reopen their workplaces again. Focusing on HR and health and safety, key issues included how to bring back staff safely, how to manage those employees who were hesitant to return or refusing to do so, how to create a Covid-secure workplace, regular workplace testing, and how to handle vaccinations among your staff. This was a timely and very useful webinar which clearly outlined what employers must do as they welcome back staff to their regular workplaces. On 3 June, we turned our attention to the role of innovation in the recovery of our economy. Innovation for Growth, held in collaboration with Ulster University and Derry City and Strabane District Council, looked at how businesses can innovate their operations and how to capitalise

on ambition and the opportunities available to local businesses. Our expert panel included Dr Justin Quinn from Ulster University, Dr Timothy Patterson, the founder of Heysense Ltd, and Rosalind Young, Investment Manager at Invest Derry Strabane, and this was the first in a new series of accessible and discussion-based webinars focusing on innovation and digitalisation.

in partnership with InterTrade Ireland, Invest NI, Derry City and Strabane District Council, and Enterprise North West, this is a new initiative aimed at businesses who are interested in discovering new export markets. With a monthly workshop and expert presenters on different aspects of the exporting journey like logistics, documentation, and maximising social media, this is the perfect initiative for businesses looking to expand into new markets and identify new customers.

Later in June, we facilitated another apprenticeship event, this time with North West Regional College. Employ Clever took attendees and businesses through the college’s apprenticeship programmes and they learned about the benefits of ‘on the job’ training and earning while learning.

July saw another EURES cross border event, this time a business briefing on employer incentives. In collaboration with our partners in the Letterkenny Chamber, this seminar took attendees through the incentive schemes and employment support available to employers in the cross-border region.

On 22 June, we held an information session for prospective Chamber members. Meet The Chamber introduced our team to local businesses who were considering joining the Chamber but wanted to know a little more first. Attendees heard from existing members including Frylite, Air Cool Engineering, With Love Recipes, and DA Forgie, and heard everything the Chamber does for members and businesses in the North West.

We closed out July with the second instalment in our Growth North West initiative. Attendees this time heard from Sue Wright, Director at Exporter Services. Sue took us through the logistics of exporting goods and services for new and existing exporters and all the documentation businesses need to have in order before they begin exporting. Attendees also had the opportunity to meet oneon-one with Sue in 15-minute slots where she provided more bespoke advice and guidance related to their own businesses.

The end of June saw us kick off our latest webinar initiative, Growth North West. Developed

Look Forward Growth North West: Sales Prospecting for Growth on 24 August EURES Cross Border Networking with Letterkenny Chamber on 14 September EURES Tax Breakfast on 23 September Growth North West: Maximising Social Media on 28 September President’s Annual Dinner on 8 October EURES Employers Incentives Lunch on 27 October

#SUCCEEDNORTHWEST

Londonderry Chamber – Here for North West business

B2B MARKETING Connect with over 350 other North West business, make the most of sponsorship opportunities, and reach over 12,000 users across our social media

Providing your business the skills & training to succeed

CONNECTED CONNECTED, the North West’s only business magazine, is the Chamber’s tri-annual publication & reaches an estimated readership of 20,000

BUSINESS ADVICE AND GUIDANCE Supporting your business grow, expand & succeed in a successful North West

business organisations and chambers of commerce to amplify our voice, put sustained pressure on the government to protect our economy, and develop workable solutions to our shared challenges. We are proud to represent the North West business community, a regional economy filled with talent, innovation, and passion for what they do. We appreciate and acknowledge the trust our members put in us to speak up for them and we strive to represent their views, concerns, and issues to the utmost of our ability.

Mia Coyle, 21 Training “As a new business, it’s important we get ourselves out there and make connections with other businesses. The Chamber’s strong reputation gives us more credibility and gives us a foothold in the local business community.”

The voice of business in the North West

PROFESSIONAL DEVELOPMENT & THE LEARNING CENTRE

Over the past 18 or so months, the business community across the North West has faced challenges like never before. The pandemic’s effects were swift and brutal, shutting businesses down and putting companies of all shapes and sizes into cold storage. While we are certainly at our most optimistic point in the pandemic thanks to our vaccine programme, we must all remain vigilant to the dangers posed by the virus, to our health, and to the economy. The Chamber has worked hard during Covid for local businesses, fighting for clarity, certainty, and compensation, and calling for the reopening of the economy when appropriate. We have engaged constructively with our local ministers in the NI Executive, and we have taken our calls for support to Westminster. We have worked intimately with our colleagues across the business sector, working collaboratively with other

LOBBYING & ADVOCACY

Over the past few months, we have launched a new social media campaign, #SucceedNorthWest, aiming to highlight everything the Chamber does to help your business succeed in a successful North West. Based on six key member benefits – lobbying and advocacy; business advice and guidance; events; professional development and the Learning

EVENTS With over 40 online & in-person events every year, you can learn, connect, network & influence

Centre; CONNECTED; and B2B marketing – the #SucceedNorthWest campaign shone a light on our role in making the North West a more attractive place to live, work, and do business. Spanning the depth and breadth of our membership and representing every industry, the recent campaign featured testimonials from over ten of our members, both large and small businesses, and from across the North West, outlining what they believe are the most important features of being a Chamber member. We’d love you to get involved online and across your own social media platforms by using the hashtag #SucceedNorthWest and letting us know what you value most from your Chamber membership! And if you’re not yet a member but you’re interested in hearing more about what we do for local businesses, get in touch now with our Business Development Executive Mairead Reid at mairead@ londonderrychamber.co.uk.

#SUCCEEDNORTHWEST

Gerard Doherty, FTZ Ltd “CONNECTED is an excellent way of marketing your business, getting your message and your presence out there, and reaching new audiences.”

Jovy Gonzales, Hillbilly’s Fried Chicken “With so many confusing rules and regulations during the pandemic, the Chamber has been a strong voice for support for business and clarity and certainty from the Executive over the past year.”

James Doherty, Doherty’s Meats “Being a Chamber member gives us access to a hard-working team who are always there to help us with whatever issues local businesses may have.”

James Huey, Walled City Brewery “The Learning Centre has been a godsend for us. For small businesses, training and compliance can be a real headache. The Chamber’s LMS simplifies everything and makes it easy for us and our staff to meet our obligations.”

Gavin Killeen, Nuprint “Flagship events like the President’s Lunch and Dinner connect us with leading business and political figures from across the UK and Ireland – and they’re a great night out!”

TRANSLINK

Translink – ‘Race to Zero’ As the economy returns to life, Translink will be central to the North West’s recovery, connecting people and communities and helping to revitalise our society in the aftermath of the pandemic. Translink has a fundamental role to play in a green recovery, which gives us our greatest chance to affect a modal shift away from the private car and take genuine action to tackle the climate emergency, which has remained with us despite the pandemic. Translink is investing for future generations with a range of new and exciting developments to make public transport everyone’s first choice for travel, for today and for tomorrow – this includes new fleet investment, new and upgraded sustainable passenger facilities, and a new Translink ticketing system, which will improve choice and accessibility for everyone.

Safe Public Transport A greater reliance on public transport will be essential to combat climate change and drive an improvement in environmental standards, but in light of the pandemic, it is clear that people must feel safe in order to make the switch. Recent research commissioned by Translink, surveying public transport users and non-users across Northern Ireland, reveals that 79% of respondents intend to return to their normal workplace by the end of 2021, with 50% of those surveyed also saying they would be happy to use public transport immediately as restrictions ease. The same research has identified several factors that will be key to encouraging greater takeup of bus and rail services, including the use of face coverings, enhanced cleaning, and provision of hand sanitisers. Significantly, over two thirds agreed

Translink CEO Chris Conway

that public transport is a better option for the environment. It is clear that an enhanced reliance on bus and rail has a positive impact on our environment. The significant improvements in air quality witnessed on a worldwide basis during 2020 occurred while public transport continued to operate and one key lesson that must be drawn from the pandemic is the need for modal shift over the coming years.

Translink’s Race to Zero A major transformation in public transport will be essential in the Race to Zero and Translink is leading Northern Ireland’s Net Zero plans to deliver a carbon-free environment in line with government targets. Translink will operate a Net Zero emission fleet across our network by 2040, with the Foyle Metro fleet achieving this by 2030. Our initial Zero Emission double deck vehicles, the first anywhere in Ireland, have already entered service and the first Zero Emission vehicles in Derry~Londonderry will be rolled out in the period ahead.

Foyle Metro vehicles will transition to 100% roll-out of Zero Emission services in the coming years

All Foyle Metro and Goldline vehicles will be operating at minimum on the latest Euro 6 environmental standard engines by next year, with progress to 100% roll-out of Zero Emission services continuing in the years ahead.

TRANSLINK

We have ambitious plans for the NI Railways network, with 21 new intermediate Class 4000 train carriages entering service on local routes in the coming months, increasing capacity by an additional 1,600 seats on the network per day and allowing us to operate 6-car ‘walkthrough’ trains. In the coming years, we will also introduce a fleet of new bi-mode trains for use on the NI Railways network, as well as working towards the potential electrification of the rail network. Alongside colleagues in Irish Rail, we are working to procure new bi-modal fleet for our cross-border Enterprise service, allowing us to move towards the operation of an hourly service between Belfast and Dublin. As part of the all-island Strategic Rail Review, instigated by the relevant Ministers in both jurisdictions, we are examining options for potential expansion and greater connectivity across the islandwide rail network. This will include enhanced connections to the North West and between North West and cross-border services.

Infrastructure Fit for the Future Pre-pandemic, local public transport was witnessing record passenger numbers - in 2018/19, over 84.5m passenger journeys were recorded across the Translink network. This was testament to increased investment in services and infrastructure over preceding years. As Northern Ireland seeks to rebuild from the pandemic, enhanced investment in public

The North West Transport Hub represented a £27million investment in the region

transport will be a key driver of the green economic recovery. In the Derry~Londonderry region, work completed on the North West Transport Hub in November 2020. The Grade B listed Waterside Train Station is now the city’s main public transport gateway, designed for sustainable and active travel, with additional Park and Ride capacity, as well as a Greenway connection to the city centre. The project was a £27million investment, with funding received from the EU’s INTERREG VA Programme, managed by the Special EU Programmes Body (SEUPB). Additional funding has been provided by the Department for Infrastructure and the Department of Transport in Dublin, as well as support from Derry City and Strabane District Council. We’re also working with DfI to progress Phase 3 of Derry~Londonderry line, which will open up the potential for increased rail frequency between the city and Coleraine, with onward connections to Belfast and crossborder services.

travel - we will continue to monitor passenger numbers and increase services going forward. Foyle Street Bus Centre is also undergoing an essential upgrade, benefitting passengers and staff. Our biggest current province-wide investment is the Belfast Transport Hub, a transport-led regeneration project replacing the existing Europa Bus Centre and Great Victoria Street Train Station. Site preparation work is progressing well ahead of an anticipated main works start in early 2022, with completion scheduled for late 2024. The new Translink ticketing system will get underway later in 2021, providing customers with better integration, flexibility, and convenience on-board all services. Key enhancements include contactless credit/debit card payments, mobile and app payments and an ePurse Stored Value ‘Oyster style’ Smartcard. Around 300 ticket vending machines will be rolled out to bus and rail stations across Northern Ireland. Find out more at www.translink.co.uk

We are increasing our level of service for Foyle Metro and Goldline services in the wider region to enable ease of

TOURISM & HOSPITALITY

Da Vinci’s Village The Garvan O’Doherty Group (GODG), which owns Da Vinci’s Hotel and wider commercial complex, has exciting plans to expand and create a hospitality village on site to help improve the amenity for the local area. Following the development of Caterina’s restaurant in October 2018, the Group is also investing significant capital expenditure in the hotel to refresh the accommodation. Nine bedrooms have been recently refurbished with five transformed into apartment style self-contained rooms with kitchenettes. The renovation is being rolled out across the hotel and all bedrooms will be totally refurbished at a cost of £500,000.

Within the vicinity of the hotel, the outdoor seating facilities have been enhanced, taking the total capacity to c. 100 and, in March, the Coffee Dock was opened on the Bay Road which serves teas, coffees, and a selection of tray bakes, crêpes, and Morelli’s ice cream. The latest addition to the hospitality village is the ‘commercial pods’, which will be available from the end of June. Currently, two pods are being marketed (with the potential for this to increase depending on demand). The pods extend from c. 160-200 sq ft and will be located opposite Caterina’s restaurant. Flexible lease terms will be considered in order to promote start up and local businesses. The pods are suitable for a wide range of uses including florists, green

grocers, fishmongers, speciality deli, nail bar, etc. Any proposed use should be complementary to existing tenants. Future plans include the addition of two restaurant units (subject to planning), additional commercial pods, and a substantially enhanced outdoor food and beverage offering at DV Hotel. The Group is also investigating the potential to provide a farmer’s market on site. For additional information or letting enquiries please contact Aine O’Doherty at aine@god-group.com.

COMMERCIAL PODS TO LET Available from June 2021

Located in Da Vinci’s Village • Fitted units extending from c. 160-200 sq ft • Short-term lettings will be considered • Rent available upon request For further information please contact aine@god-group.com 28

*Images for illustration purposes only

TOURISM & HOSPITALITY

Boost for business as new City of Derry Airport - Liverpool route commences There is a huge sense of optimism in the North West as the brand new Loganair service between City of Derry Airport (CODA) and Liverpool John Lennon Airport commenced on 24th May 2021. The Glasgow-based company – now the UK’s largest regional airline – recently stepped in to re-establish the popular UK domestic route following Ryanair’s decision to step back as the carrier. Loganair started off with flights four days a week and now it is operating DAILY. Fares start at £44.99 one way with hand baggage and hold luggage allowance included. The re-establishment of connectivity between the North West and Liverpool has been welcomed by local business leaders as a significant boost for the regional economy in Northern Ireland. Paul Clancy, Chief Executive, Londonderry Chamber of Commerce said, “Maintaining air links between our regional airport and the rest of the UK is crucial for our regional economy. Securing the route between City of Derry and Liverpool is welcome news for businesses and leisure travellers. We congratulate Loganair on its new

venture and ongoing commitment to City of Derry Airport.” Stephen Kelly, CEO, Manufacturing NI said, “Connectivity is critical not just for leisure, study, or visiting family and friends but particularly for business. Securing the route to Liverpool is really important as it maintains our connection to the North West of England and their large urban areas but also connects their population to the North West of Ireland and Derry in particular. As we come out of Covid-19 restrictions and with the benefits of the NI Protocol for Northern Ireland, this is a chance for visitors, buyers, and investors to see what a great opportunity Derry and the North West provides.” Steve Frazer, Managing Director, City of Derry Airport, welcomed the first Loganair flight between CODA and Liverpool as an important new development for the regional airport. He thanked Loganair for its commitment to regional connectivity from the North West and said that increasing the frequency of the new service to seven days a week will offer maximum choice and flexibility to both business and leisure travellers.

He added, “We are very pleased that Loganair has re-established this important route for CODA which we are confident will play a key role in supporting our regional economy.” Loganair’s Chief Executive Jonathan Hinkles joined in welcoming the launch of its new Liverpool route. He paid a special tribute to the “exemplary” locally-based team who had also maintained the London service without interruption during the challenging previous 14 months. “It’s wonderful to celebrate their superb efforts today by re-doubling our commitment to City of Derry’s air links which we firmly believe augurs well for the future.” Loganair was the first operator when CODA opened for business in April 1980. The 49-seat Embraer 145 regional jet based at the local airport supports 15 direct jobs for pilots, cabin crew, and engineers in the area. Loganair operates return flights from CODA to Stansted twice a day, seven days a week. The Scottish airline will also be increasing flights to Glasgow daily from late June. For further information visit cityofderryairport.com

TOURISM & HOSPITALITY

Brand new top of the range bar and restaurant to welcome back White Horse Hotel guests With a rich history, the four-star Best Western Plus White Horse Hotel has an excellent reputation as one of the North West’s leading wine-and-dine hotspots. Simplicity, seasonality, and second-tonone service are at the heart of what the Hotel does in its award-winning restaurant and bar, with menus bursting with fresh local produce. “We take great pride in only using the best local ingredients, with our menu featuring a mix of our classic and exotic signature dishes”, explains the White Horse Hotel’s Head Chef, Umesh Aggarwal. “Whether it’s a working business lunch, romantic dinner, or our famous four course Sunday lunch, my team and I work hard to provide the best quality service every day of the week!” A member of the LegenDerry food network, the White Horse’s menu, now served in a beautifully refurbished restaurant, includes only the freshest

local produce, like haddock from the local Greencastle fishermen. The Lebanese-style food dishes, from traditional hummus to minty tabbouleh, take their inspiration from the Hotel’s Owner Issam Horshi’s roots, and promise to offer the best flavour sensations available anywhere in the North West. Whatever the dish, the philosophy of the award-winning restaurant remains the same: simple, fresh, local produce with a modern twist. Cuisine aside, the White Horse’s stylish new bar offers the perfect place to enjoy some pre-dinner drinks, relax with a quick bite to eat, or unwind after a busy day. From the moment you enter the beautifully decorated bar, you’ll receive a warm welcome from the bar’s friendly staff who can guide you through their array of refreshing beers, wine, cocktails, and spirits including the best local whiskeys and gins.

For special occasions, the White Horse The White Horse Hotel’s Hotel offers newly refurbished restaurant bespoke, private dining options with its spacious function rooms available for larger groups. Specially catered menus, and even luxury takeaway picnics, can be arranged with the restaurant, the perfect addition to any outdoor gathering this summer. The Hotel’s sumptuous afternoon tea makes the perfect treat for birthdays, bridal, and baby showers, with the pastry chefs preparing a cake stand laden with all the treats you could ask for. The White Horse Hotel offers the perfect dining experience for any occasion, large or small. Whether it’s an afternoon tea or a cocktail night, contact the White Horse Hotel on 028 7186 0606 or email at sales@whitehorsehotel.biz.

TOURISM & HOSPITALITY

Sandwich Co. proudly serving the North West for 30 years The Sandwich Co. recently opened a new outlet on Boucher Road, Belfast

Since opening its first venue in 1991 on Strand Road, the Sandwich Co. has grown to be one of the North West’s leading sandwich bars. Offering a range of bakery goods, breakfast food, and sandwiches for 30 years, the family business is well-known for the highquality dining experience offered to customers across the country. With a new 100-seater restaurant now open in Boucher Crescent, Belfast, and the continued expansion of its catering services, the company’s growth shows no signs of stopping.

The company does not outsource its production, and behind-the-scenes, the development kitchen is brilliantly managed by Production Manager Lisa Houston, who has been at the business for over 20 years. Lisa’s closeknit team produce sandwich fillings, prep salads, and act as a distribution hub for some essential frozen lines and consumables. From Mary, Erin, Kelly, Dorota, Darren and John in production to delivery drivers Darren and Gerard, Lisa explains how important her team is to the company.

managing cafés across the UK and Ireland, Mark Kent, Sandwich Co.’s new Business Development Manager, is helping Paul consolidate the business and identify growth opportunities. The company has four franchised cafés in Coleraine, Omagh, Buncrana, and on the Spencer Road, and is always seeking to open other franchised outlets to expand their business. While the business has expanded beyond its base into Belfast, Paul says the business will not forget its North West roots.

Sandwich Co. Owner, Paul McCole, is from the North West where the business was first established. For Paul, the secret to success has never changed over the years. “You can have the best quality ingredients and the best equipment, but nothing matters without the people”, Paul explains. “From our teams in the stores to the staff of our production kitchen in Blighs Lane, we are delighted to have built such a hardworking, dedicated group over the years. From the factory to the frontline, over the years, each of our team have shown themselves dedicated to giving customers the best quality dining experience.”

“The most important part of our business is our hardworking shop teams who, day-in day-out, give our valued customers the best service possible. Without us behind-thescenes though, none of that would be possible! From our Finance Manager Deirdre and Gareth our Buying and Distribution Manager, to our new new Business Development Manager Mark, our support office performs invaluable work which has led Sandwich Co. to where it is today.”

“Our new Belfast outlet is our first away from home, and we are delighted to have been received and supported in Boucher Crescent just as well as we are here in the North West. Sandwich Co is, at its heart, a family business, and I am delighted that my mother and father are still closely involved. Our 100-seater Belfast restaurant means we can give more people their morning coffee, freshly made deli sandwich, or pastry treat, and that’s what we’re here for!”

As Owner, Paul has worked hard to help Derry become the premium tourist destination for hospitality in the North West. After a long career

For more information, including how you can visit your local Sandwich Co. outlet or book their catering services, visit thesandwich.co.

Sandwich Co. have been serving customers across the North West in The Diamond, Spencer Road and Lisnagelvin since 1990. With stores in Belfast, Coleraine, Letterkenny, and more, find out how you can visit your local Sandwich Co. by visiting:

thesandwich.co

The Diamond Derry / Londonderry Spencer Road Derry / Londonderry Market Street Omagh Lisnagelvin Derry / Londonderry Forte Lynn Letterkenny Railway Road Coleraine Dr Denis McLaughlin Road, Buncrana Boucher Square, Belfast

TOURISM & HOSPITALITY

Eden Project Foyle – A Transformational Tourism Regeneration Project to boost the North West Economy Eden Project Foyle is a proposed major new exemplar eco-tourism and heritage-led landscape regeneration attraction in the North West. It seeks to reimagine the Boom Hall & Brook Hall Estates for the 21st century - an iconic site straddling the Derry/Donegal Border at a pivotal point where the Causeway Coastal Route meets the Wild Atlantic Way. The plan is for a year-round destination that combines indoor and outdoor experiences, connecting people with the significant natural and heritage environment of these historical sites while also enhancing community cohesion and wellbeing. This project will open up access to a 225 acres garden that

will unlock the landscape along the River Foyle for 400,000 visitors each year, exploiting a connection to more than 400 years of the City of Derry’s history and heritage, and generating £62 million each year for the local economy. One of the key deliverables of the vision is open and free public access along the riverfront and the potential to link with the greenway network. Eden Project Foyle is being delivered by the local Foyle River Gardens Charity in partnership with the team behind the landmark Eden Project in Cornwall and is one of the key projects in Eden’s plans to expand globally. When fully operational, Eden Project Foyle will provide immense economic, social, and environmental benefits to Derry and the wider North West region. In addition to these benefits, Queen’s University Belfast, Ulster University, North West Regional College, and Letterkenny Institute of Technology have expressed an interest in collaborating and utilising the site for developing postgraduate research, training, and apprenticeship opportunities, focussing on ecology, climate change, agronomy, and health & wellbeing, further enhancing this unique project. Eden is a successful international brand which will not only attract visitors to the area but will also create significant job opportunities directly and indirectly in our local supply chains. The project will inject a much-needed boost in the confidence of key sectors which have been adversely impacted by the COVID-19 pandemic. Securing game changing projects such as this, alongside progressing the City’s Growth Deal plans, are key elements of North West’s tourism and hospitality sector recovery.

A community-led landscape regeneration project, Eden Project Foyle will open access to an exceptional unspoilt heritage landscape for the benefit of the citizens of the North West of Ireland and national and international tourists alike. The project ambition is to put the River Foyle at the heart of the region’s future, a gateway to a new landscape on its banks and place Eden Project Foyle, the City of Derry and the North West of Ireland within a global context for tourism and learning. Anyone (businesses, stakeholders, local citizens) wanting to get involved or looking for more information can register an interest here: https://forms.gle/ UAFeYhSaKWPXuruL7 or email hello@foylerivergardens.com Stay in touch www.foylerivergardens.com @River_foyle

Eden_Project_Foyle

TOURISM & HOSPITALITY

City Hotel ready to welcome back ‘staycationers’ this summer With international travel and sunshine holidays still unlikely for many of us, staycations will remain our one chance to get away this summer. After another long lockdown, Derry’s City Hotel can’t wait to welcome local tourists back over the next few months. Conor Friel, General Manager of the City Hotel, says, “We’re really excited to get back on our feet again. Like all hospitality and tourism businesses, we’ve missed having guests in the hotel. This summer will be very important for our industry as a whole and I’m sure we won’t be the only hotel focusing our attention on the domestic and local market. “Staycations will probably make up the bulk of our guests over July, August, and into September. Not just people from the rest of Northern Ireland but we also expect a lot of people from the Republic of Ireland coming up north, possibly for their first time, and wanting to explore what we have to offer”, explains Conor. “We also saw a surge in

bookings when the schools finally finished up for summer, with families from across the island looking for a last-minute getaway. “We also expect to welcome visitors from around the UK. With restrictions much less stringent for non-essential travel between here and Great Britain, we’ll also be focusing our attentions on the market in England, Scotland, and Wales”, says Conor. The entire staff have been working around the clock to make the premises as safe and secure as possible as guests return. With the restrictions on large events beginning to lift as well, the hotel is seeing an uplift in bookings for social functions and family gatherings of all kinds. In the long term, however, Conor says the hotel will be focusing again on the international market. “It’ll probably be 2022 before we see the buses and coaches rolling into the city again on a regular basis. We

City Hotel Cluster Sales & Marketing Manager Linda Lynch and General Manager Conor Friel

already expect next year will be a strong one as visitors from Europe, the US, and beyond can come back to the North West more freely. This will be a huge boost for our hotel but also the wider tourism sector in the city, those pubs, restaurants, tour guides, and visitor attractions which all heavily rely on the tourism industry.” For more information, please visit www.cityhotelderry.com

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TOURISM & HOSPITALITY

Airporter – Getting the show back on the road “Funnily enough, Northern Ireland is now better connected than ever! It’s just crucial now that we make the most of these connections.” Jennifer McKeever from Derry-based transport company Airporter sums up the irony perfectly. Thanks to a glut of recently announced air routes between Northern Ireland and other airports across Great Britain, this part of the world now has stronger connectivity than before the pandemic. So what does Jennifer think about the future of the local aviation and tourism industries? “There’s no denying that the pandemic has been extremely tough on the aviation sector and, as a result, on the wider supply chain including businesses like ours. The grounding of planes and the halt on foreign travel around the world was a harsh necessity”, says Jennifer. “But there are definitely green shoots of recovery on the horizon.” As a business reliant on tourism and business travel, it’s been a difficult year for Airporter. But as the company celebrates its 25th birthday this year, Jennifer is optimistic about returning to a full timetable of hourly services this summer. “The two Belfast airports have added new routes across the UK including Leeds, East Midlands, Bournemouth, Newquay, and Cardiff. As well as being attractive locations for tourists and visitors to and from Northern Ireland, these routes are particularly vital for our post-lockdown economic recovery”, explains Jennifer. “Increasing our connections to other similarly sized and economically significant economic hubs can bring inward investment, connect us to new markets, and boost tourism.” While Jennifer is pleased to see a record number of air routes connecting NI to the rest of the UK,

Airporter Directors Niall and Jennifer McKeever

she says the redevelopment of roads like the A5 and A6 is just as important, especially for the North West. “These projects have been a long time in the making and represent the culmination of years of campaigning but it’s fantastic to finally have completion within our grasp. The A6 is really important for Derry, and we look forward to it being finished by next Spring. This will ensure we have strong infrastructure connecting us to Belfast and significantly reducing travel time between our two cities.

the region. “There’s a real opportunity to position the North West as a regional hub, especially for people who have moved to a hybrid model of working and don’t necessarily need to be based near their office. The North West has a lower cost of living compared to places like Belfast yet we’ve a high quality of life with great schools, colleges, our university campus, excellent employment opportunities, and beautiful beaches and parks right on our doorstep.

“Again, this is massive for our regional economy, keeping us closely linked to other economic hubs. Reducing the time it takes to go from one side of the country to the other is also essential for commuters”, says Jennifer. “But it equally makes the North West more attractive for families who are looking to set up base here, for Derry natives who’ve left but want to come back, and for businesses wanting to expand here.

“Strong connectivity is the glue bringing all this together, creating a more attractive North West for people to live, work, and do business. This summer will be crucial as we market ourselves and our region”, believes Jennifer. “Building back better is the common buzz phrase used at the minute. The North West can build back better and stronger by making our region the very best it can be through first-class infrastructure and a diverse and confident economy fit for the new decade.”

Jennifer believes the changing world of work can bring with it possibilities for

For a full timetable and more information, visit airporter.co.uk

TOURISM & HOSPITALITY

‘LegenDerry – Great Place, Great Taste’ celebrating local LegenDerry Food will continue to celebrate high-quality local produce and the food heritage of the city and region as hospitality businesses welcome more customers back as restrictions ease.

There are now a total of 70 members who are part of the network, including 17 new members who joined in 2021.

LegenDerry Food was the result of the City and District’s Food and Drink Strategy, which was launched in February 2019 by Derry City and Strabane District Council as part of its wider plan to drive tourism and firmly place the region on the map as the number one food destination on the island of Ireland by 2025.

Mayor of Derry City and Strabane District Council, Alderman Graham Warke, said, “LegenDerry Food has gone from strength to strength since its launch, and it’s a unique opportunity for our local hospitality businesses to work in collaboration with Council to develop the city and district as a leading food destination.

The past year has seen the development and launch of the LegenDerry brand, complete with a new website that provides a central hub for accessing unique food, drink, and experiences in the region. As a certified LegenDerry provider, businesses are showcased on the LegenDerry website and receive a suite of marketing material to signpost their venues or produce with the LegenDerry stamp of approval.

“All members have access to a promotional platform that puts their business front and centre in the celebration of the simply incredible food and drink, and exciting experiences, that we have here on our own doorsteps.

incredible dedication in his role over the past two years in the development of LegenDerry Food, and I would also welcome new chair, Selina Horshi. In her previous role as vice-chair, Selina brought expertise and insight that has proved invaluable, and she will be a key figure in the continued progression of the network moving forward.” Selina Horshi, Chair of the LegenDerry Food and Drink Network, added, “I’m delighted to take up the role of chair and I thank James for his work over the past two years.

“Membership of the network continues to grow, and with impressive plans for the months ahead that will aid the COVID-19 recovery and support the further development of new food experiences in our city and district, we know that LegenDerry will only get bigger and better, giving the businesses involved an even broader platform to reach a new audience. We will continue to work in close collaboration with all businesses within the network to achieve our goals and to attract new visitors to the region.

“We have strong ambitions and plans for LegenDerry Food, and we remain as committed as ever to working collaboratively as businesses and with the Council to achieve our goal of becoming the number one food destination in Ireland by 2025.

“I’d like to thank outgoing chair James Huey who has shown

To find out more, visit www.legenderryfood.com

“We are always happy to welcome new businesses onboard this exciting and innovative project and we look forward with anticipation to continued development in the weeks and months ahead.”

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15 years’ experience working in international trade and logistics, most recently, Clare has spent six years working in the Middle East. “Since the start of the year, many individuals and businesses have incurred extra charges, largely attributed as a ‘Brexit charge’ or Brexit Tax”, Clare explained. “In many cases, there is little-to-no clarity on what these charges are. It’s extremely important to understand what you have been charged to determine the next steps which are crucial for your business.”

Conall Dunne, Customs Consultant, Easy Customs

Since the introduction of the Northern Ireland Protocol in January, UK and Irish trade has come increasingly under the spotlight. In a recent member survey, when asked about the impact of new GB-NI trading processes, 40% of Chamber members are seeing an increase in paperwork, with the same number experiencing supply chain issues. Despite facing some challenges, four in five members are determined to take advantage of the unique trading position introduced by the Protocol.

from Ulster University. Previously working for the likes of PwC and Foyle Food Group, Conall also has his own accountancy firm in Letterkenny. ‘The Northern Ireland Protocol is very topical currently, and despite lengthy discussions on it, the potential benefits the Protocol can bring to the region have consistently been overlooked’, explains Conall. “In the North West especially, we have the potential to become a hub for foreign direct investment, and we must work towards reaching that by overcoming any trade barriers in place.”

For businesses facing these challenges and opportunities, independent, bespoke advice to fit your requirements is crucial to success. Easy Customs offers independent customs clearance agency services to customers across the UK and Ireland. The company specialises in GB and Irish trade, with the aim of making the customs process as easy as possible for its customers. This allows you to concentrate on running your business with peace of mind that the experts are looking after your customs compliance.

Set up in 2020, Easy Customs has offices in Letterkenny, Derry, and Dublin. The team provides customs clearance services for customers across the UK and Ireland, offering a range of services including supply chain and VAT consultancy. Their mission is to make the customs process as easy and pain-free as possible for their clients. With checks on goods from GB-ROI coming into force from January 2022, the company is investing in its Derry office in anticipation of growing demand.

Customs Consultant, Conall Dunne, is a Chartered Accountant by trade with an MBA

Easy Customs Manager, Clare McEldowney, is a Qualified Customs Advisor. With over

Working with Easy Customs, you can begin to challenge those extra costs that you pay when receiving or trading goods. There are only three charges you may have to pay: Customs Tariff, Import VAT, or an administration charge. The Easy Customs team will help you, for example, apply for the UK Trader Scheme to relieve you of tariffs, or help you reclaim VAT through your tax return.

If you run a business that exports or imports from the North West to GB, the EU, or outside the customs union, the Easy Customs team can help. To get started, visit www.easycustoms.uk , call 028 95680015, or email info@easycustoms.uk.

Your Voice Your Station Daily Primetime Shows Sunny Side Up with Rory & Catherine Greg Hughes 9 till Noon Show John Breslin Around the North West David James The Jive Time Show Ivan Boreland The Power Hour Plus

Highland Radio’s Joe Duffy, the North West’s link between Business and Broadcasting For the last eight years, Highland Radio Sales Executive Joe Duffy has been working with businesses large and small across the North West, helping to get their news, views, and updates on the airwaves. In his career, Joe has firmly established himself as the link between businesses seeking to market Joe Duffy, Sales Executive, Highland Radio to and grow their customer base and the end-product copy to production to be voiced, of radio commercials reaching car produced, and sent back to the and digital radios across Letterkenny, client for approval before going Inishowen, Derry, and Northern live on-air. The process lasts only a Ireland. few days, and as Joe explains, it is a flexible, affordable opportunity that After first contacting Joe, he will will suit businesses large and small. sit down with you and produce a bespoke brief, drawing on what he “Radio advertisements are one calls the ABC of radio advertising. of the most cost-effective forms of advertising, and with Highland “ABC is the simplest, most effective Radio, you’ll get your business’ way to maximise impact through message to our thousands of daily a radio ad”, Joe explains. “First listeners across the North West. The Attention, to hook the listener’s beauty of radio advertisements is the interest, drawing them in to want quick turn-around, and within days of to hear more. Second, Big Promise, getting in touch, we can have your what is unique about the company, tailored advert directly reaching your and what do your products offer audience. So get in touch today and businesses? Third, Call to Action, get your business’ voice heard!” encouraging prospective customers to call down to the premises, visit To boost your company’s profile and their website or get in touch. All are advertise on Highland Radio, contact equally as important as the other!” Joe Duffy via email at joeduffy@highlandradio.com or Once the ABC of the radio ad is call him at 00353 74 91 25322. developed, Joe sends off the ad

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00353 74 91 25322 41

Some of Find Insurance’s new account executive team

Find Insurance offering private medical insurance for businesses Derry-based independent commercial insurance experts Find Insurance are providing private medical insurance policies for their business and corporate customers. This product, coupled with the company’s expansion at the start of the year when it added to its expert account team, has led to a successful first half of 2021 for Find Insurance. Led by Account Executive Teresa Dickson, the offering complements Find Insurance’s other existing services including business insurance, car insurance, and home insurance. Teresa says the service further cements Find Insurance’s position as the leading commercial insurance provider in the North West. “During the pandemic, we’ve found that the interest from existing and new customers has grown stronger”, says Teresa. “I think, especially over the past year or so, businesses, employers, and employees alike have all really seen how invaluable it is to have speedy and secure access to healthcare, whether that’s seeing a consultant, getting a procedure done, or receiving a diagnosis as quickly as possible. “Having that peace of mind when you or a family member have a health concern can really make the difference. The last thing you need when you have a health scare or a long-term condition is to have to worry about waiting lists, a doctor or consultant

not able to see you, or not being able to get a bed in a hospital.” With pressure on the health service having increased massively due to the pandemic, waiting lists have soared and many people have found their procedures or appointments have been postponed or cancelled. Private medical insurance is one way of navigating the challenges of the public health service and can even help relieve pressure on the NHS. Teresa also explains that employers who offer medical insurance as part of their staff benefits have found it makes them a more attractive option to existing and potential new staff. “Customers who have signed up for medical insurance with us have already reported that it really boosts their appeal when recruiting new staff as well as supporting staff retention. Not every company can or will provide private medical insurance for its staff so it can really make the difference when employees are making a choice between roles, for example.” Find Insurance’s medical insurance product offers flexible and comprehensive cover for customers. Provided by Aviva, Solutions offers award winning cover, specialist claims teams for conditions such as

cancer, mental health issues, and heart problems, and its BackToBetter clinical case management service for common issues like back, neck, muscle, or joint pain. Solutions also provides extensive cover and support at every stage of cancer treatment as part of Aviva’s cancer pledge. These treatments come as standard as part of the Solutions policy, but customers can also enhance their cover with mental health treatment, dental and optical treatment, and GP referred services. “We all value our health much more thanks to the pandemic, both personally but also professionally”, explains Teresa. “Employers are realising that they can fully support their staff by providing private health insurance as standard, both because it’s the right thing to do but also because it’s a sensible business decision from both a recruitment and retention point of view. I think over the coming months and years we will see more and more companies of all sizes opting to include health insurance as part of their overall package for their employees.” If you are interested in a private health insurance policy for your business, get in touch with Teresa now at teresa.dickson@findinsuranceni.co.uk or call 0800 0126367.

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Moran’s serving up strong growth and innovation they could enjoy when they were stuck in the house. We also offer wines with the platters so they were a great gift for people to give to loved ones to celebrate a special occasion when they couldn’t get out to the shops or go out somewhere nice for a meal. “We were lucky to be able to put measures in place such as contactless delivery to cater smaller events throughout the pandemic. But we’re delighted that events are coming back now, and we can get fully back to work on the catering side of the business. The summer will be a very important period for us as people start to gather again for family events, birthdays, barbecues - everything we’ve missed since March last year.”

Moran’s Retail Directors John and Donna Moran

One of the North West’s best-known retailing success stories, Moran’s Retail continues to operate strongly. Even after a difficult year dealing with the pandemic, growth remains strong with the leading retail and catering group successfully managing to launch new products and services over the past year. “I think if anything good has come of the pandemic it’s that people have really recognised the importance of their local shops, newsagents, and retailers”, says Donna Moran, Co-Director of Moran’s Retail. “From March 2020, we quickly made sure to put in place safety measures in our stores which protected our customers and our staff. Since then, we’ve been really busy, serving customers in need and delivering for the communities we’re based in. “We’ve also recently launched our new deli click and collect service for our catering and deli products, allowing customers to order online, beat the queues, and collect at a time suitable for them. This service had actually been

in development pre-pandemic but the last year has really accelerated it and we began piloting it at our Strand Road store, with the intention to launch it at our Ballykelly and Coleraine stores soon.” Like many businesses, Moran’s Retail has been forced to change or halt their best-laid plans due to Covid-19. But, like all good businesses, they’ve adapted and pivoted flexibly in the face of adversity and challenge. “With catering being such a big part of our business, the pandemic was always going to be a particular challenge for us as weddings, parties, and events of all kinds were stopped”, explains Donna. “We realised this quickly and began thinking of ways to get our great products out there but just in a different way. Some have been a bit quirky and designed to help distract people from lockdowns like our takeaway afternoon teas and cheese platters”, says Donna. “This was a great way of providing our customers with something different

Beyond catering, the family-run business has launched a new production phase, food produced fresh by Moran’s staff on a daily basis, seven days a week. “We’re really proud of our new production lines. Convenience and handiness for the consumer have really driven these new ranges which include pre-packed salads and sandwiches, hand cooked meals and sides, and a full butchery line”, says Donna. “All our products come in compostable packaging or an ovenready tray meaning you can just pop it into the oven, leave it for half an hour, and enjoy your meal with no cleaning or washing up afterwards.” As well as adding to the wide selection of existing Moran’s products, the new range brings benefits to the wider regional economy. “We’re in the process of expanding and building a new production centre to meet the increased demands which will in turn create an extra ten jobs here in the North West”, says Donna. “We’re very proud to be securing existing jobs as well as creating new positions at a time when the economy is finding it tough.” For more information, visit www.morans.com.

Moran’s

Fresh Food Daily

Click & Collect

morans.com Makes its Own

Enhance your home... Enhance your life... After over 25 years in business, we at Dawson Hinds Creative Spaces, have expanded our range of furniture to include home furniture and soft furnishings. Like a lot of business, the COVID-19 pandemic forced us to re visit our business model and the pause in the economy gave us the opportunity to re-evaluate our markets and their ever - changing needs. During the last 12 – 18 months many offices have been at home and during more recent weeks, many offices have been actively trying to incorporate the home environment into the office environment. With these changes in our working surroundings, this prompted us to source a supplier of furniture and soft furnishings which not only meet the needs of both of these markets but bring a onestop interior collection with fresh, fashionable and contemporary furniture, lighting and accessories. Our goal is to provide products that meet the trends of the time, in terms of material selection, colours and style. We offer a great mix of trends and quirky details that give you plenty of opportunity to create your own personal and individual expression in the home and office. Sustainability is also important to us and it is vital we continue to take significant steps towards this. Therefore, we chose to collaborate with a supplier that shares this ethos. Their focus is to design “A high-quality collection that lasts from generation to generation, sourcing the most sustainable materials and production methods.” Next to this, their global HQ is generating 30% of its own energy through solar panels, and within 5 years they aim for this to be 100%; they encourage all their manufacturers to use recyclable packaging materials and to reduce the use of virgin plastics and Styrofoam.

TIPS TO TREASURE • Always accessorise The easiest way to create a designer look is to add personality using home accessories. Build a collection of staple pieces, such as standout vases. The great thing about accessories like this is that you can change them with the seasons and there are so many affordable pieces available in our showroom.

Visit dawsonhinds.com to view our full range of home furniture & soft furnishings

Visit our showroom at 101 Spencer Rd to see our new ranges. www.dawsonhinds.com 46

• Mix it up Mix textures and materials in your home / office to create depth and contrast. For example, using materials like wood against metallics can be easily done on a budget and look fantastic. • Treat yourself to luxury Adding a touch of luxury to each room is our number one tip when it comes to getting that designer look. There is no time for dullness. Always remember : It’s the Inside that counts.

RETAIL

Still going strong in the mobile business after 22 successful years No matter what sector or industry you work in, the greatest indicator of success is always longevity and consistent quality. For over 20 years, Karen Sullivan has serviced the mobile and telecommunications needs of businesses of all kinds across Northern Ireland, building a strong reputation for customer care, attention to detail, and dedication to her clients in the process. A Business Development Manager at Fone Trading Zone (FTZ Ltd), based on the city’s Spencer Road, Karen joined the company in 2010 and has been an integral part in developing the company’s Business Centre. “This can be a very competitive industry so it’s a real source of personal pride that I’ve had clients stay with me right from the very start of my career, following me to new jobs. “Despite the huge changes in technology during the 21st century, one thing always remains the same: high quality customer service”, explains Karen. “I’ve learned that if you treat your customers with honesty, the utmost care, and respect, they will totally trust you. I started my career in Limavady when businesses were crying out for topquality mobile communications services. Even after I joined FTZ over a decade ago, some clients made the journey with me as they knew they’d continue to get the service that I’ve always provided.” As Karen previously alluded to, the mobile communications industry has utterly transformed during her time working in the sector. With the advent and rise of the internet, camera phones, smart phones, and more recently, remote and home working, the way in which people, businesses, organisations, and workplaces stay in touch has changed beyond recognition. While Karen says this has been a challenge, she argues that the fundamentals have not changed. “Any

sales person or anyone who deals directly with customers who’s worth their salt knows that the goods or services you provide are only as good as how you treat people and make them feel. “That personal touch, treating your clients as you would expect to be treated when buying a product or subscribing to a service, is absolutely key”, says Karen. “I’ve seen mobile phones go from brick-type devices which could only ring people, to devices which have any information you want at your fingertips and apps which can do everything we need in life. But the customer service remains the same.” Since the arrival of Covid last March, Karen says that the needs of businesses have changed again. “Every business was forced to adapt basically overnight. On the day that lockdown was announced across the UK, I was out delivering 52 sim cards to a customer who was busy getting their staff geared up to work from home”, recalls Karen. “Our most important role then was helping workplaces FTZ Business Development Manager Karen Sullivan who wouldn’t normally have operated a working from home policy to essentially get their ducks in order. It was definitely all hands workplaces over the past few months”, on deck for a few weeks but thankfully explains Karen. “I’m looking forward to we managed to get everyone sorted in some normality coming back, and I can’t the end. wait to get back out there, meeting new clients face to face and reconnecting “The first two quarters of 2021 have with existing ones again.” been very busy for us which we’re delighted about and we hope it stays Get in touch now with Karen at that way. I think that home and remote karensullivan@ftzltd.com for all your working is definitely here to stay for mobile communication needs. many businesses, but we have been seeing people return to their normal

RETAIL

Tomorrows continue to be the North West’s formal attire specialists Synonymous with first-class customer service, Tomorrows Menswear & Bridal is the North West’s premium brand for formal attire. Celebrating the store’s 15th year, the bridal salon was opened by the Morrow family in Derry in 2006 after 79 years of business in the city. The formalwear specialists continue to dress hundreds of brides, grooms, and guests from all over the island of Ireland, and take great pride in only offering the highest-quality apparel to their valued customers. Since re-opening in the early months of 2021, Managing Director, Dermot Morrow, says business has never been better. “After a very challenging start to the year, we’re delighted to see customers eagerly returning to our stores”, Dermot said. “From wedding parties to professionals seeking a new suit, we are currently seeing two years of demand rolled into one! Despite the increase in numbers, our team always ensures that each customer receives the best quality service we are known for, always helping to style you to perfection.” Tomorrows Menswear offers an exemplary range of suits, be it for business, a day at the races, or your special day. From classic suits to the latest trends, the business boasts one of the North West’s largest selections of outstanding jackets, trousers, waistcoasts, shirts, and ties. You can trust the team at Tomorrows to provide quality customer care from the moment you step in-store. “From day one, we have always operated under the philosophy of putting the customer first”, Dermot continued. “When visiting us, we ask that you make an appointment so we can ensure to offer you the full ‘Tomorrows Experience’ we love to provide. Hiring a gown or suit, we insist on a full consultation to ensure that your needs and desires are always met and exceeded. Along with our personal tailoring services, we are proud to have built a

Dermot Morrow, Managing Director, Tomorrows Menswear & Bridal

strong reputation for quality and customer care that you can rely on.” Recently, Tomorrows has seen a surge in its online presence, with customers using the business’ website more and more to find their perfect suit. The company’s Facebook page continues to grow in stature, and as Dermot explains, this has transferred into increased online sales. “Previously, customers would come into the store to view our expansive product range and choose what suited them. Now, we’re increasingly seeing customers use our website to choose and purchase their perfect suit without stepping foot in our premises.” The challenges presented by Covid-19 have caused Dermot and his team to adapt their business model. Their growth

online, which Dermot describes as “extraordinary”, is testament to the company’s flexible, adaptable approach which has kept the family business flourishing for nearly 80 years. Looking ahead, though, Dermot still expects many to come in-store to pick out their perfect suit. “Online sales are fantastic, but nothing beats the experience of entering into our store and having our team find the best outfit for you. We have been delighted to welcome customers back in-store in recent months, and long may it continue!”. Tomorrows offers a bespoke, high-quality range of formalwear perfect to fit any occasion. Open Monday to Saturday, book your appointment with Tomorrows today via email at info@tomorrowsformal.com or call at 02871 268001.

BUSINESS ATTIRE WEDDING SPECIALISTS

www.tomorrowsmenswear.com

SUIT HIRE Tel : 028 71268001 49 21-22 The Diamond , Derry/Londonderry, Northern Ireland , BT48 6HP

ALLSTATE NI

Innovation leading the way at Allstate Northern Ireland Innovation is at the forefront of Allstate Northern Ireland’s values. A recent push on innovation has helped to challenge employees to come up with new and inventive ways to work, allowing creative ideas to flourish. Throughout the month of June, Columb Duffy, Senior Manager, led a series of Innovation events for employees focussing on Design Thinking – which is a powerful approach to explore problems and opportunities. The 30-minute lunchtime sessions covered topics including an introduction to design thinking, how it can be used and applied to employees day to day jobs, LUMA methods to facilitate successful innovation workshops, and finally, how to future proof your products. “It was fantastic to see so many employees get involved with these sessions and the passion our facilitators had for the topic was testament to the focus Allstate NI has on innovation in the workplace. We hope these sessions have ignited the spark that employees may have had around innovative ideas and ways of working and provide them with the resources to make them a reality”, said Columb

Columb Duffy, Senior Manager, Allstate NI

As well as these sessions, Allstate NI also provides employees with a hub for Innovation tools and resources. Each business area has been allocated an Innovation champion, who is responsible for driving ideas and acting as a point of contact to help get ideas off the ground. The aims are to increase the culture of innovation in Allstate NI by highlighting and recognising current innovations and increasing knowledge on how others can be more innovative in their teams. Since January, the Allstate Technology Support Center (ATSC), which is based in the North West, have identified and completed 46 innovations and have 37 proposed innovations in the pipeline. One of the examples is the improvement of their Chatbot service, which thousands of Allstate customers and employees use to get in touch with daily. The new routing

Aidan O’Kane, Director, Allstate NI

technology had helped reduce agent misdirects by 30% and has made the technology faster and more automated. Speaking about the future of Innovation at Allstate NI, Aidan O’Kane, Director, said “Innovation is at the heart of how we operate here in Allstate. We cannot wait for our customers to tell us what they want; we must anticipate their needs before they even ask. The culture of innovation here in Allstate has enabled us to become a market leader in world class customer centric products.”

CBWC CROSS-BORDER WORKERS COALITION

BUSINESS ADVICE

business advice workplaces, and our communities in the right direction over the past 18 months. However, the perception and the role of a leader has evolved, particularly in the business world.

EVOLVING YOUR LEADERSHIP POST-PANDEMIC

More than ever, compassion and understanding are of the utmost importance for leaders. The pandemic has thrown up challenges of all kinds for employers and business leaders to grapple with as staff struggle with family problems, childcare issues, illness, and financial challenges. Leaders have had to be there for their employees all year, providing support and structure where necessary, while also steering the wider ship. Compassionate leadership doesn’t just benefit the follower by giving a shoulder to lean on - it is also a useful tool to help the leader navigate potentially sensitive issues and lead to a better outcome for all involved.

We have seen the true value of leadership since March 2020. Whether that’s in healthcare and medicine, science, business, education, or government, effective leaders have steered our society, our

Often cited throughout the past 18 months as the key characteristic needed to face challenges head on, resilience has become even more paramount for business leaders. Keeping cool headed, stable, and

Jennifer McKeever Director, Airporter

secure in a crisis, and especially when others are looking to you to provide positive leadership, is by no means easy but it is essential. The old adage of keeping your head while others lose theirs is well-worn, but it still rings true. Maintaining your resolve and staying calm when the world comes caving in can inspire your followers and keep them assured in the process. However, the position of a leader can often be a lonely place. When the pressures of the workplace and leading a team collide with your own personal travails, as has so often been the case over the past 18 months, we can easily feel overwhelmed and even isolated. Knowing your own limits and relying on the expertise and capacity of your senior partners and colleagues is a skill in itself. A burnt out you is of no use to your organisation, your customers or clients, or your team. Listen to your body and mind and know when you need to recharge fully. Your business and your team will thank you for it in the long run.

BUSINESS ADVICE

Joe Lavery

EURES Cross Border Partnership Ireland – N Ireland Coordinator FINDING STAFF AS RESTRICTIONS EASE It is heartening to see some sort of normality starting to return in the past number of weeks following long periods of lockdowns, uncertainty, and concern. Employees have started to return to work, although many people are still working from home and new ways of working seem to be here to stay. Many employers are, however, struggling to find staff and we have seen this in both jurisdictions along the whole border region. Employees have moved on in many cases, retrained, diversified, or even changed career, leaving vacancies in their wake across a whole host of sectors and industries. This is proving problematic for many employers and solutions are not always easy to come by. The EURES Cross Border Partnership can help in this process by advertising vacancies through jobcentreonline.com across the whole of Northern Ireland, or on jobsireland.ie if the employer is based in the Republic of Ireland. If vacancies are not being filled, the EURES Cross Border Partnership can promote them across the border via the ‘Reciprocal Process’ agreed between the employment services in both jurisdictions. This will ensure the net is cast further afield and opens up the opportunities to many more jobseekers or job changers. This service has no costs to either employer or jobseeker. For more information or to contact us, please check out our website www.eurescrossborder.eu

Jacqui Hinds

Director, Dawson Hinds KEEPING RETAIL REACTIVE IN A CRISIS The pandemic has presented serious challenges for retailers of all kinds and all sizes. One of the first businesses to close their doors as Covid took hold in March 2020, shops, stores, and showrooms were shut off to the public in a bid to reduce transmission. While it is excellent that we are now reopen and we can welcome shoppers and customers back in to our stores for a browse, retailers have been forced to pivot their operations and how they did business over the past 15 months. Nothing beats actually being in the shop to buy a product. But we definitely feel that some of the new ways of buying and selling introduced during the pandemic have been warmly received by customers and retailers alike and are likely to stick around for some time. At Dawson Hinds, we tried to react as quickly and as flexibly as we could. Click and collect has been a real life saver for so many retailers during the pandemic. With strict restrictions and regulations constraining our ability to keep selling our products, click and collect was an efficient, safe, Covid-secure way to continue operating, which suited customers well also, as well as allowing us to save money on delivery drivers

and vans. It is certainly a way of working which will remain with us in the future as customers value the convenience of picking a date and time that suits them to collect their product while also avoiding potentially costly delivery charges. As kitchen tables, beds, and spare rooms were turned into workspaces overnight, demand for our office services and products remained strong, albeit slightly modified for the home. Desks, proper office chairs, and storage furniture were unsurprisingly high in demand as home workers realised their backs wouldn’t thank them for working from their sofas or hard kitchen table chairs. While we are primarily a premium commercial interior and office products business, we knew we would have to be flexible during the pandemic to keep ourselves afloat. That’s why we introduced our range of home furnishings. As people spent more and more time at home, with many not spending as much as they would when they were out and about, many took the opportunity to do up their house. We spotted a gap in the market for bespoke and unique home furnishings. Our new range is minimalist and simple in design but are cost effective options to spruce or jazz up your living room, bed rooms, or home offices. For more information, visit dawsonhinds.com.

J.C. HALLIDAY & SONS

On the Road with J.C. Halliday & Sons Tell us about J.C. Halliday & Sons and give us a background on what the company offers. At J.C. Halliday & Sons, we’ve been proud to offer our firstclass services to our clients across the North West for over 30 years. As an official Citroën, DS, and Vauxhall dealership, we have a fantastic selection of over 150 new and pre-loved cars onsite with a broad range of financing and servicing opportunities available. From day one, customer satisfaction has been at the forefront of everything we do and with our 30-strong team of dedicated professionals, we are always on hand to answer any query or solve any issue.

How will your new third franchise with Vauxhall add to your offering in the North West? We are very proud to be the only Vauxhall dealer here in the North West! Our new franchise offers a fantastic range of new and used cars, company car deals, fleet van deals, and more. For any loyal Vauxhall customer, or anyone who is interested in beginning their journey with the brand, our new range will be a perfect fit for you, your family, or your company. Here at Halliday & Sons

though, it has never just been about offering high-quality service prior to purchase. Our top priority is ensuring that, once you purchase with us, we have your back. With a full service and purchase department, our after sales services are second-to-none, offering our clients whatever they require. We are very proud that, in the last five years, we have won 12 awards in recognition of our sales work, including National Excellence Champion in 2017 and 2018 and placing second in 2020. This new Vauxhall franchise represents our continued growth as we expand our offering across the North West.

As the company’s Business Specialist, what advice would you offer for a company looking to lease or buy a commercial vehicle? No one client is ever the same, so my advice is simple – pick up the phone or head down to our dealership! We have an array of products and services available with an even greater number of financing and leasing opportunities on offer. All Vauxhall commercial vans are on offer at 3.9% APR,

J.C. Halliday & Sons Business Specialist Matthew McCafferty

a competitive rate that would suit companies large and small. However, our services are tailored to your needs, so whatever package you require, we will customise for you.

Are there any products from the new Vauxhall range that you’re particularly excited to offer local companies? All of them! We are delighted to offer the brand-new face of Vauxhall design, offering stunning, bold, modern vehicles that drive as good as they look. One example I am very excited to offer is the new Vauxhall Mokka, a beautiful SUV available in fullelectric, petrol or diesel. Just off the production line, this new car has a

simple, sleek design, and is available in 6 striking colours including Power Red and Voltaic Blue. And with the fully electric version having 201 miles at full charge, it offers all you can ask for in a small SUV.

How can people get in touch with JC Halliday & Sons? To find out more about what we can offer you, head down to our Eglinton dealership at 10 Courtauld Way, Eglinton, BT47 3DN. You can call me anytime to discuss on 02871 811470 or via email at contact@ jchallidayandsons. com. For all the latest updates and news check out our website www. jchallidayandsons.com and our Facebook page too @JCHallidayEglinton

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DOWN MEMORY LANE

Down Memory Lane Selina Horshi Managing Director, White Horse Hotel

I always loved the buzz and variety of hospitality here, and through the challenges of the Troubles and now Covid, that same spirit and atmosphere hasn’t changed.

What age are you? 37 years old.

Has the ethos of the business changed over the years?

Where in the city are you from?

As a family business, our ethos has not changed over the years. For us, it is all about connection and relationships. It’s knowing your customers by name and making sure that each visit is just as special as the last. The family element also shines through our menus, with dishes from my father’s homeland of Lebanon always incorporated alongside our passion for local ingredients.

I was born in London in 1983 to my mother Liz, from County Down, and my father, Issam, from Beirut. Mum and Dad moved me over here as a babe-in-arms, seeking to offer a good education and the opportunity for them to run their own business. I grew up in Waterside in various homes between Eglinton and the Limavady Road.

Explain what your business does. The White Horse is a four-star, Best Western Plus Hotel, restaurant, and bar, offering the highest quality food, drink, and luxury accommodation to customers across the North West. The Hotel has been under family ownership now for almost 30 years, and the family ethos shines through to how we engage with our customers.

What is your title and how long have you been in post? After being educated at Foyle, I went on to do a Masters at Cambridge University, and after 12 years working in London, I returned to the family business in 2015. I became Managing Director in 2017, and since taking up the post, we’ve made a number of additions to the Hotel, bringing in outdoor hot tubs, massage parlours, and relaxation areas as the pamper market has grown. Alongside this, we have completely refurbished our restaurant and bar, and

as a sign of the Covid times, we’ve also added a beer garden to utilise outdoor space (weather permitting!).

Tell me how your business began. My father bought the White Horse in 1992, but as the black-and-white photos show, the Hotel has been around for much longer than you and I. The photo I’ve included (pictured left) shows the bicycles lined up the white-washed traditional bar, and we have several ghost stories based on the history of these times. I am still waiting for my glimpse of the Headless Horseman who is said to drive past the building once a year!

What was the city like outside your windows in that era? How has it changed? From my father purchasing the White Horse, our city has changed dramatically. Our customers are no longer only those visiting family and friends but are interested visitors from around the island and, pre-Covid, from around the world. As a child, my earliest memories here are walking hand-in-hand with my dad at the various hotels he managed or owned.

What’s the best bit of business advice you have been given over the years? My father has always lived by the motto ‘Be generous!’ Be generous with your praise when someone is going above and beyond. Be generous with your time when you can help someone. Share your expertise connect good contacts and support your local community.

Has the way you do business in the city changed much over the years – examples of anything that is better now? For me, every year you are in business you should be growing, adapting, and making things better. We are constantly looking to add to the hotel and offer more to our loyal customers, day-in, day-out. In the city though, unlike much of the rest of the UK, business owners here have had experience of adapting to events beyond their control. The inner strength, resolve and determination of businesses here in the North West is what makes this place special and is a reason why people continue to come back again and again!

Local car dealership switches to all-electric heating and cooling Andrew Miller, Dealer Principal, J.C. Halliday & Sons said, “Our showroom refurbishment was an opportune time for the business to explore alternative and more sustainable methods to heat and cool our property. While staff and customer comfort has always been paramount, the pandemic also highlighted the need to improve the overall air quality within the building too. air cool engineering NI demonstrated how modern air conditioning technologies operating in conjunction with a mechanical ventilation system would be the ideal controllable heating, cooling, and ventilation solution our business needed. We are confident too that by switching to allelectric, low carbon, energy efficient systems, our property is future proofed for many years to come.”

(L-R) Andrew Miller, Dealer Principal, J.C. Halliday & Sons, and Martin Mullan, Managing Director, air cool engineering NI

Having trusted the company with the previous fit out of its luxury DS brand showroom, J.C. Halliday & Sons was happy to appoint fellow Londonderry Chamber member, air cool engineering NI, to provide an indoor climate control package for their recently refurbished Citroën and Vauxhall car dealership in Campsie. The Challenge With its open plan showroom and large floor-to-ceiling windows, J.C. Halliday & Sons struggled to control the fluctuating indoor temperatures throughout its building. The company required an energy efficient, versatile, and highly responsive system which could deliver heating, cooling, and ventilation to achieve and maintain comfortable indoor conditions all year round.

The Solution air cool engineering NI installed Mitsubishi Electric ceiling cassette systems to provide heating and cooling to the space. The units are equipped with sensors to constantly monitor and maintain optimum temperatures of the surrounding air. The showroom is also fitted with Mitsubishi Electric Lossnay heat recovery ventilation units. These Lossnay units supply fresh air, remove stale air, and provide a heat recovery function by harvesting the energy from the extracted air to heat the incoming fresh air. As air cool engineering NI proudly holds Mitsubishi Electric Diamond Quality Partner status, J.C. Halliday & Sons can avail of the ten-year warranty on the Mitsubishi Electric equipment installed in its refurbished showroom.

Martin Mullan, Managing Director, air cool engineering NI, added, “J.C. Halliday & Sons needed a system which could effortlessly deliver controllable comfort and help promote energy efficiency. Compared to traditional space heating methods, using low carbon air-to-air heat pump technology, alongside mechanical ventilation with heat recovery, ensures lower running costs and more efficient operation for the business. Both systems are highly responsive to the changing weather conditions outside and the fluctuating temperatures inside. When working in tandem, the showroom will be a comfortable, temperature-controlled, and well-ventilated environment for staff and customers. We’re delighted J.C. Halliday & Sons chose locally for its HVAC needs.” Based in Limavady, air cool engineering NI is an established and reputable HVAC contractor operating across Northern Ireland and Ireland. As specialists in the design of energy efficient small and large scale building mechanical services, the team combines experience and specialist knowledge to provide bespoke heating, cooling, and ventilation solutions to meet your business’ indoor climate-controlled requirements. For more information, visit aircoolengineering.co.uk or get in touch at 028 77767114 or sales@ni.aircool.co.uk

APPOINTMENTS

6 11

City of Derry Airport

Fleming Agri Products

1. Brenda Morgan City of Derry Airport (CODA) has appointed Brenda Morgan MBE as Head of Business Development.

3. David Meban David Meban has recently taken up a new role as Sales Director at Fleming Agri Products. He has been at Fleming Agri Products for 13 years. David is from Carnlough and attended Ballymena Academy, before going on to study at Greenmount Agricultural College. David started out working in the milk processing industry before moving on to the agricultural contracting industry, including seven years working in England, before joining the team at Fleming Agri Products. David is pleased to take up this new role at Fleming Agri Products which will allow him to have a more invested approach to all aspects of the business.

Brenda joins the airport with a wealth of knowledge and experience following 30 years working in the aviation and travel industry. Brenda’s extensive understanding of the industry will be a key asset in this role, as the airport seeks to build on its current route network and deliver improved connectivity for the North West region. 2. Joanne Armstrong Joanne Armstrong is the newly appointed Finance & Administration Manager at City of Derry Airport (CODA). Joanne is a qualified accountant with both banking and private enterprise accountancy experience. Joanne joins CODA with a wealth of knowledge in accountancy and the financial sector. CODA is delighted to have Joanne onboard to manage its Finance & Administration department which is vital for its operations and commitment to the North West.

4. Christina Devine Christina Devine has recently been appointed Finance Director at Fleming Agri Products. Christina is from Craigbane and attended Thornhill College before completing a degree in Computing Sciences at University of Ulster. After completing training with Chartered Accountants Ireland, Christina worked in various account

roles before joining the team at Fleming Agri Products in 2014 as the company accountant. Christina is looking forward to undertaking this new role helping develop Fleming Agri Products for the future. 5. Raymond Gibson Raymond Gibson has recently joined the board of directors at Fleming Agri Products. Raymond is Factory Manager at Fleming Agri Products and is one of the longest serving members of staff, now in his 38th year at Flemings. Raymond is originally from Dungiven and attended Dungiven Secondary School before completing a Foundation Engineering course at Limavady Technical College. Raymond completed his apprenticeship in Fabrication and Welding at Fleming Agri Products through North West Regional College and has also completed his Level 5 certificate in Leadership and Management.

APPOINTMENTS

Bishop’s Gate Hotel

White Horse Hotel

Visit Derry

6. JP McCafferty JP McCafferty joins the awardwinning team at Bishop’s Gate Hotel in April 2021. Taking up post as Deputy General Manager, he brings with him extensive experience in leadership, hospitality, and retail.

8. Umesh Aggarwal Umesh trained in Hotel Management in India before starting his career as a Chef in the American chain, Ruby Tuesdays. He worked his way up from Prep Chef there before starting his own restaurants in Delhi, T-Zers, and Suburbia, where he employed a team of over 30.

10. Assumpta O’Neill Visit Derry has appointed Assumpta O’Neill as the new International Brand and Campaigns Manager. Assumpta will be responsible for planning, developing, and implementing the destination’s international brand, marketing, and PR strategy in national and international markets.

JP will work as part of the team at Bishop’s Gate Hotel to build upon the existing high standards achieved to date. He looks forward to working with all relevant stakeholders to highlight the fantastic hospitality offered within the city and showcase Derry~Londonderry as a must-visit destination.

craft training ltd. 7. Sean Russell In June, Craft Training Ltd. recruited Sean to become its first Executive Manager. Sean will work across its four sites alongside the CEO, Directors, Business Development Manager, and Sales and Recruitment Specialist to assist the company with successfully implementing their continuous improvement model. Sean comes from a retail background where he has over ten years of experience. After graduating with a Management and Leadership degree, he has since gained five years managerial experience with Enterprise RentA-Car before taking a leap of faith into a new industry to broaden his skillset. Sean’s responsibilities will see him operate closely with management, tutors, and business partners to ensure that Craft are not only performing to their full capacity but also ensuring that there are relationships in place to assist with the long-term success of Craft. Sean has been brought in to help manage the fast growth that Craft is undergoing and has a background which underpins why he should be someone who can assist with sustaining this pace going forward.

Umesh moved to Northern Ireland and started working as a Commis Chef in The White Horse and was then promoted to Sous Chef. Having worked in the Shipquay Hotel and Mama Massala, he returned to The White Horse as a Head Chef in June 2020 and is currently putting his signature style to use in the newly refurbished Bar and Restaurant. Umesh is combining his passion for quality local ingredients with flavour influences from around the world. His new menu includes dishes such as ‘Donegal Fishes’ using local Squid, Prawns and Haddock for a unique take on fish and chips, and ‘Lamb Saag’ where Irish Lamb leg is layered over coriander flatbread with spinach leaves and spiced pea and mint relish. Umesh, alongside his team of experienced chefs, delivers refined flavours presented beautifully.

Smartpayni 9. Rory McLaughlin SmartPay NI is excited to welcome on board Rory McLaughlin to the Smartpay Family. Rory will be heading up its e-commerce division, offering businesses payment gateway solutions which will allow them to take online payments through their websites. Rory has an extensive background in e-commerce and customer service.

Assumpta has over 14 years’ experience in marketing across the public and private sectors and has worked in the tourism industry since 2012. Prior to joining the team at Visit Derry, Assumpta previously worked in the tourism department at Armagh City, Banbridge and Craigavon Borough Council and more recently held the role of Leisure Markets Manager at Titanic Belfast, where she was responsible for delivering results-driven campaigns to grow visitor numbers from the out-of-state markets of USA, ROI, GB, France, Germany, Australia, New Zealand and China. Assumpta is based at Visit Derry’s Waterloo Place office. She will work with internal and external partners to promote and increase the positive profile of The Walled City of Derry and the wider region through targeted activities in key tourism source markets.

Find Insurance NI 11. Kieran Quigg Kieran Quigg BSC (Hons) DIP CII has been appointed as a Commercial Insurance Account Executive in Find Insurance NI. With over a decade working as a Town Planning Consultant and a decade experience in Commercial Insurance Consultancy, Kieran offers his expert advice on insurance matters focusing on the Construction industry and associated trades. He also offers advice on wider commercial insurances and has responsibility for the management of a portfolio of key accounts within Find Insurance NI. Kieran is responsible for the assessment of new client’s insurance requirements and offers advice on appropriate insurance solutions to help clients to mitigate their business risks.

E+I ENGINEERING

North West engineering firm bolsters global position with $13m US investment creating 200 jobs Announcing the expansion, E+I Engineering Managing Director Philip O’Doherty said, “The E+I Engineering team is thrilled to announce the creation of 200 new jobs at our U.S. plant in Anderson, South Carolina. This investment marks an acceleration in our presence in North America which is testament to both growing demand for our products and the skilled workforce in the area.

E+I Engineering’s existing factory in Anderson, South Carolina

North West company E+I Engineering is to accelerate its existing US operations with a $13 million expansion plan that will create 200 new jobs. A global leader in electrical switchgear production, the company’s pioneering work to create unique in-house power solutions takes a major leap forward with this latest US expansion move. Founded in 1986, E+I Engineering designs, manufactures, and sells electrical power distribution products across plants in Derry, Donegal, the United Arab Emirates, and the recently expanded facility in South Carolina. The largest electrical switchgear manufacturer in the UK & Ireland, its products service large infrastructure projects such as data centres, banks, airports, arenas, and hospitals. The acceleration of production facilities in

South Carolina will increase capacity to meet growing US demand and facilitate additional modular power solutions, providing a complete data center power distribution system in an increasingly efficient manner. Headquartered in Burnfoot Co. Donegal, the firm has over 2000 employees globally and trades with over 32 countries. South Carolina’s Department of Commerce contributed a $350,000 SetAside grant to assist with site preparation and building construction. The expansion, which added an additional 100,000 square ft to the existing 230,000 square ft site, is nearing completion and will be followed by further growth across the island of Ireland as E+I Engineering steps up all aspects of its operations off the back of recent success.

“From our establishment in the North West over 35 years ago, E+I Engineering has seen continued strength in our overseas operations, particularly in North America”, added Philip. “We have adapted our hiring plans to reflect our commitment to meeting customer demand in the region. This is a competitive industry, and we strive to be ahead of the game by creating high-quality, skilled jobs and providing the most professional leadership.” Governor of South Carolina Henry McMaster also welcomed the news. “E+I Engineering choosing to expand in South Carolina and continue to invest in our people is something we can truly be proud of. Their growth in Anderson County is a testament to our competitive business environment and our worldclass workforce.” The state’s Secretary of Commerce Bobby Hitt also added, “E+I Engineering’s $13 million investment in our state, which will create 200 new jobs in Anderson County, is reason for celebration. We would like to thank this great company for the partnership we have been able to build with them, and we look forward to watching them succeed here for many years to come.” For more information, visit e-i-eng.com.

NEW MEMBERS

Welcome to The Chamber CONNECTED is highlighting some of the Chamber’s newest members. Let us introduce you to the wider range of members that the Londonderry Chamber represents across the North West. Will your business be featured in the next edition?

#GrowingBusinessNW

NEW MEMBERS

Welcome to new member 4Rs Recycling CIC. The 4Rs is a social enterprise promoting reskilling, reusing, recycling and reducing waste through programmes such as the She Shed and Active Inclusion.

Welcome to new member Disten. Disten carries out all types of construction based activities from restoration and reinstatement work for insurance companies to larger commercial contracts in NI and the UK.

Welcome to new member Easy Customs. They are a customs clearance agency with offices in Donegal, Derry and Dublin. They provide customs clearance services and consultancy to businesses who are moving goods to and from GB.

Welcome to new member Foyle River Gardens. The Eden Project Foyle is a world-class tourism and heritage led regeneration project, opening access to 225 acres garden that will unlock the landscape along the River Foyle for 400,000 visitors each year, exploiting a connection to more than 400 years of the city’s history and generating £62 million each year for the local economy. At the heart of Eden Project Foyle, an ambitious project for an important site (Boom Hall & Brook Hall Estates) in Derry~Londonderry, is Foyle River Gardens Charitable Trust, a local Educational Charity, and Eden Project International, a globally recognised regeneration project.

Welcome to new member Horizon Engineering Solutions Ltd. Established in 2015 the company was formed to fill the gaps in the marketplace within NI for the provision of specialist Mechanical & Electrical Engineering support services to major blue-chip clients operating in NI. They are currently delivering specialist services to global companies within the aerospace, automotive, healthcare and food and beverage industries both in NI and overseas.

Welcome to new member InnovateNI. Innovate-NI is an innovation and management consultancy headquartered in Derry, Northern Ireland led by co-founder Clare McGee and Dr Barney Toal. They concentrate on small business development, entrepreneurship, digital and social innovation projects. Their client base includes micro and small businesses, public sector bodies and VCSE clients across Northern Ireland, Republic of Ireland, UK and Europe.

Their business policies and practices are approved and certified to comply with internationally recognised industry standards, including ISO 9001, ISO 14001 and ISO 45001. More recently the company responded to the need for increased oxygen supply in hospitals and designed systems that could be fully assembled within 40 foot containers.

Welcome to new member Mullan Motorcycles. Mullan Motocycles stock a variety of used motorbikes, motorbike accessories and equipment. They aim to be actively involved in the North West biking community and provide excellent service to the North West and beyond.

Horizon Engineering has embarked on an ambitious project to develop a High and Low Voltage Systems operational training facility with a fully equipped working area. They believe this will be unique in NI.

They specialise in the provision of business mentoring and consultancy support, project management, business planning, event and conference development/management. To strengthen their service delivery, they manage an associate framework of specialist professional business mentors and technologists.

Welcome to new member North West Medical Limited. North West Medical Limited supply Medical Face Masks producing Type IIR and FFP3 face masks in an ISO 8 Cleanroom environment with a fully accredited ISO13485 Quality Management System.

NEW MEMBERS

Welcome to new member Pat Kirk Ltd. Pat Kirk Ltd is a family-run, new and used car dealer group in the heart of County Tyrone, Northern Ireland. With two state of the art showrooms in Omagh and Strabane and over 50 years motor industry experience, their aim is to ensure that all their customers’ requirements are fully met by offering you services that are specifically tailored to suit your needs.

Welcome to new member The Web Crew. The Web Crew helps businesses & organisations to grow via websites, ecommerce & online marketing strategies. With over 22 years’ experience, The Web Crew team works with clients throughout Ireland & UK, providing niche online services to boost their business growth.

Welcome to new member Wild Atlantic Distillery - an award-winning gin, vodka, and whiskey distillery based in Co. Tyrone. The business draws its inspiration from Ireland’s stunning coastline and the Wild Atlantic Way. The distillery is located on the outskirts of Aghyaran – close to the Sperrin Mountains – and only 15 miles from Donegal’s Wild Atlantic Way. As lovers of traditionally crafted spirits and history, they are all about maintaining the long history of independent, traditional and craft distilleries that Ireland and particularly Co Tyrone.

Welcome to new member Pro-Ice Clean. The company provides Dry Ice Blasting & sanitization services to the public, commercial, engineering and industrial sectors throughout Ireland. They are also Irish Distributors of the Germ Range of OZONE and UV disinfection - the latest weapon in the fightback against Covid-19 and other environmental pathogens. They are continually striving to bring the most environmentally friendly, effective and safe products to the public health and safety arena. All their technicians are fully trained and safety certified in the operation of our equipment and our company maintains an impeccable safety record.

Welcome to new member UV Arts C.I.C. Established in 2015, UV Arts C.I.C is a fun, dynamic, not-forprofit social enterprise and urban arts company based in Derry. The company specialises in grassroots led street art, graffiti and mural arts projects across the UK and Ireland.

Welcome to new member SCT, a leading fire and security company established in April 2013. SCT was established with the aim of offering excellent customer service, high quality products, first class installations and servicing. They have since ingrained it into the ethos of everything they do; from their office staff, to their sales team and engineers, the SCT team all work hard to achieve the company’s goals. As part of SCT’s ethos they are constantly endeavoring to improve and add to their third-party accreditations. Their expanding list currently includes BAFE, SSAIB and NICEIC. They are also proud members of the FIA.

Welcome to new member Version 1. Version 1 proves that IT can make a real difference to their customers’ businesses. They are trusted by global brands to deliver IT services and solutions which drive customer success. Visit www. version1.com.

CHAMBER MEMBER STORY

How does your membership benefit you? with Foyleside Centre Manager, Fergal Rafferty

As a Chamber member, however, you are never alone. In our time as a member, we have seen first-hand the community spirit that really makes the Chamber special to be a part of. Whether it’s the highly informative events’ series, the businessto-business marketing and networking opportunities, or the Learning Centre, being a Chamber member means there’s always the chance to strengthen, develop, and learn alongside other North West businesses.

It is no understatement that the pandemic has turned the retail world upside down. Local retailers have faced stark, unforeseen challenges in the last 15 months and, despite the hardships they’ve faced, employees continue to work tirelessly to serve our local communities. In the North West, the difficulties have been farreaching, with each sector of our economy put under extreme pressure in recent months.

Foyleside is the largest retail destination in the North West, with over 1500 employees and 55 tenants from across the sector. As a longstanding member of the Chamber, we see the benefits our membership continues to bring on a day-to-day basis. When times were at their hardest, the Chamber lobbied the Executive for financial assistance, securing vital support to keep our retailers trading. And with restrictions constantly changing, the Chamber provides timely, informative updates on what we need to know. Like all businesses, retailers have spent the last 15 months adapting and tailoring their plans, responding to each challenge one after another. In our sector, whilst some have seen their activity curtailed and are planning to restructure, we are seeing real growth at Foyleside. The exciting arrival of an 80,000 square foot Frasers department store, alongside new stores Bperfect, and Butlers, represents a very exciting, multi-million-pound investment in

the Centre. These new opportunities are an illustration of the promising future of the North West’s economy, a future which the Chamber is helping to create. The Chamber truly is the voice of business in the North West, and through its engagement with Stormont, Westminster, and Oireachtas Ministers, they continue to present the case for infrastructure and growth development across our region. To build the strong, prosperous regional economy that we need, investment in our road, rail, and air networks is crucial, and the Chamber has proven itself proactive in seeking substantive economic development in the North West economy. The City Deal especially represents an incredible opportunity for our local economy, and with the Chamber’s Growth North West events programme, we have been able to capture the fantastic international growth opportunities the City Deal presents. This investment in innovation, digital, health, and tourism will be a godsend for job creation and employability for our entire region. And with other exciting projects such as the Walled City Centre, the North West has the potential to become a world-class tourism destination. Very few can say they have reacted perfectly to the challenges the pandemic has presented. But with the Chamber and its continued support, we have been able to listen, learn, and develop from others to benefit our business when we needed it most. From monthly webinars to the Chamber WhatsApp group, the business community in the North West has never been stronger with the Chamber.

Who supports you supporting your staff?

Creating personal strategies for a future of possibilities...

Helen McDonnell, Principal Coach, IndigoLife Coaching

For many executives, senior management can be a lonely place. In the last 15 months especially, the pressure of managing a business combined with the added difficulties posed by the pandemic have left many feeling burnt out, stressed, and not themselves. From losing our work-life balance to losing face-to-face communication with our team, management in the Covid-era is much more difficult than before.

By receiving one-to-one, bespoke support, you’re not only helping to build and grow your own personal performance, you are also helping your team out too. Research shows that for every single executive coaching intervention, a positive impact was felt by 9 other staff members. This highlights a key point that the coaching process has a dual effect – by improving yourself, you’re improving others!

Every day, managers and business owners consider how they can support their staff and keep them thriving. Less often, however, do these same people stop and consider: what support do I need?

Organisations who use these alternative coaching approaches are reporting significant improvements in people’s learning, wellbeing, and organisational performance. But this doesn’t just apply for work. With one-to-one coaching, the skills developed are generic and applicable in everyday life. Building your personal resilience doesn’t just mean dealing with stress at work easier, it means being able to manage life’s challenges well and effectively.

Since the start of the pandemic, coaching has proven to be a lifesaver for many managers and business owners navigating the ever-changing pandemic world. As we look beyond Covid, these challenges may change, but they will still test your leadership skills just as much as before. Executive coaching will help you develop your communication and teambuilding skills and help you become that inspirational figure you’ve always strived towards.

Keen to know more? Contact me for a free consultation to explore whether coaching is something that could support you in your professional and personal development. You can email me at helen@ indigolifecoaching.com or call me on 07719302988.

Personal, Executive and Group coaching for: Increased Effectiveness Work / Life Balance Career Development Practical Mindfulness Self-esteem / Confidence Return to Work

t: 07719 302 988 e: helen@indigolifecoaching.com w: indigolifecoaching.com 65

THE FINAL WORD

The Final Word jennifer mckeever, airporter

Joined-up, strategic thinking can yield powerful results. When working together towards a common goal or objective, people and organisations can combine their efforts to make significant progress. Over the past year, we have seen how important collaborative work is for everyone in our society. The public sector and government departments in Northern Ireland have long been criticised for working in silos, not reaching across or looking outside of their own lanes to get things done. Whether we believe these criticisms are fair or not, we can agree that tunnel vision of any kind can produce second-rate policy and will not result in the best outcome for our towns, cities, and communities across Northern Ireland. As we leave lockdown and rebuild our economy post-Covid, it’s vital that everyone in our region pulls in the same direction, with the same goal in mind: unleashing the full potential of the North West. Emerging from the other side of the pandemic, it feels as if this part of the world is on the cusp of real growth, ready to turbocharge our region and our economy and prepare it for the new decade. And with some joined up thinking between the public and private sector, between government, business, and civic society, I firmly believe we can recover better than before.

Pre-pandemic, the North West had a burgeoning and world-class tourism offer, with a thriving ecosystem of visitor attractions, accommodation options, hospitality venues, improving and expanding connectivity, and a skilled and talented workforce. While Covid has undeniably set this progress back, there are opportunities for us to capitalise on, starting right now. This summer period will be one of the most important for businesses in the wider tourism and hospitality sector in a generation. And it will require joined up thinking between bars and restaurants, hotels, travel operators, and other stakeholders to fully maximise it. The North West is uniquely placed on the island of Ireland, straddling two jurisdictions and being the meeting point of the Wild Atlantic Way and the Causeway Coastal Route, routes which thousands of visitors flock to each year. Derry must position itself again as the leading visitor destination on each of these routes and reclaim the trajectory we were on before 2020. As a past President, and in my current role as a board member, I’ve also seen first-hand the results of joined-up thinking within Chamber and across the North West more broadly. Just six months ago, our Chamber signed a comprehensive Memorandum of Understanding with our colleagues in the Letterkenny Chamber of Commerce. This commitment to developing and lifting up the entire North West City Region benefits us all and will lead to real, tangible results. Already, our two Chambers, in collaboration with Letterkenny Institute of Technology and Ulster University, are developing and supporting a Masters research project to identify and examine cross-border industry clusters across the North West, with a specific focus on fintech. Working in tandem like this, identifying our strengths and building on them together, proves the power of joined-up thinking. And it is initiatives like these that will unlock the full potential of our shared region as we look to recover from the pandemic. The North West is emerging as one of the island’s prime locations to start a family, to work, to study, to set up a business, and to invest in. Therefore, it’s up to all of us to make sure we make our region as attractive as possible for people and organisations who want to live, work, and do business in the North West.

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CONNECTED Issue 14

Articles inside

welcome to the chamber

the final word

cover story

Chamber Life