SOLUTIONS SHOWCASE

Elevated Skin Temperature (EST) Systems

Life is different today. Screen for people with signs of elevated temperature entering your business.

Thermal Imaging for Elevated Skin Temperature Screening

EST systems use thermal imaging technology to screen people for signs of an elevated skin temperature. All objects emit infrared light—a type of radiant energy that’s invisible to the human eye that we feel as heat. Thermal imaging cameras use a special lens that focuses infrared light to detect relative skin surface temperatures and can provide a leading indicator of elevated body temperature.

EST Systems Are Regulated by the FDA1

At ADT Commercial, we are focused on bringing the best FDA-cleared products to our customers. We offer a number of different systems as the operations and best-intended use varies from system to system. We will help you to understand the merits, limitations, and impact of the various solutions, and how they might fit in a multilayered approach to safety that best meets the needs of your organization.

Why Consider an EST System for Your Business

Fever is one of the most common indications of illness. The use of an FDA-cleared EST system can help you to efficiently screen for people with an elevated skin temperature attempting to enter your business—allowing you to take appropriate measures.

Benefits include: ■ Expeditious initial screening, avoiding delays in entry

Noninvasive, noncontact first-step screening for visitors, employees, customers, vendors, contractors, and so forth Helps identify those who may need additional screening to confirm elevated body temperature Provides cognizance of screening, potentially deterring individuals exhibiting signs of a fever from entering Helps improve duty of care to employees, promoting a healthy work environment Solutions available include: Scalable and flexible solutions for different entry points and mounting locations Cost-effective to enterprise-level solutions Mobile and stationary solutions FDA-cleared

Top Five Questions to Ask When Evaluating EST Systems for Your Business

In light of recent events, discussions surrounding the implementation of EST systems for use in commercial facilities are on the rise as organizations consider all measures possible in response to the COVID-19 global health crisis. Following are just a few of the most fundamental questions to ask when evaluating these solutions as part of your overall security program.

Image Courtesy of FLIR Systems. 1. Is the system FDA-cleared?

As FDA-regulated medical devices, telethermographic and EST technologies used to provide an initial screening of human body temperature are subject to various FDA premarket clearance, registration, labeling, complaint handling, and quality regulations, among others.2

While the FDA has temporarily relaxed certain premarket clearance and registration guidelines and has stated that it is “committed to maximum regulatory flexibility” amid the COVID-19 global health crisis, it’s important to keep in mind that the more stringent regulatory requirements are expected to be reinstated post-pandemic.3 In evaluating different vendors and solutions, ensure the manufacturer’s device is FDA-cleared for use as a telethermographic system intended for adjunctive diagnostic screening under 21 C.F.R. 884.2980(a).4 In the event that the device is not FDA-cleared for this purpose, ensure the manufacturer otherwise: (1) meets the requirements set forth in the FDA’s April 2020 Enforcement Policy for Telethermographic Systems;5 (2) meets the necessary requirements to achieve FDA clearance; and (3) has plans to immediately seek FDA clearance when the period of regulatory flexibility expires.

2. Does the system meet FDA accuracy requirements?

In order to take advantage of the FDA’s temporary flexibility, the FDA recommends, among other things, that the temperature accuracy of an EST screening system be less than or equal to ±0.5°C (±0.9°F) over the temperature range of at least 34–39°C, or 93.2–102.2°F.6 Ensure the device being evaluated delivers accurate, repeatable results.

3. What kind of warranty programs, training, and technical support are offered by the manufacturer?

Protect your investment by confirming your solution is paired with a comprehensive warranty program and quality technical support by a strong manufacturer.

Image Courtesy of FLIR Systems. 4. Does the application present any employee or consumer privacy issues?

Especially given the widespread application uses being considered for EST systems amid the COVID-19 pandemic, employee and consumer privacy issues must always be a top consideration. It’s imperative that businesses seek legal guidance to develop protocols following the confirmation of an individual with an elevated temperature and ensure their collection of skin temperature and fever data complies with all applicable laws concerning privacy and confidential health information.

5. Is a secondary screening process required?

In many cases, manufacturers have obtained an FDA 510(k) premarket clearance for the product. To be eligible for such clearance, the FDA requires that an EST device be used alongside a primary means of confirming a fever, such as a medical thermometer, and should not be used for sole screening or diagnosis for any disease or condition. It’s important to note that elevated skin surface temperature on its own is not indicative of illness and that COVID-19-positive individuals may be asymptomatic and still be contagious. Any claims by manufacturers that a device can detect individuals who are COVID-19 positive are baseless and misrepresentations of these solutions’ capabilities.

1 Devices cleared through the FDA 510(k) process must be used as part of an adjunctive system, whereby cameras are used alongside a primary means of confirming a fever, such as a medical thermometer. 2 See Section 201(h) of the FD&C Act (21 U.S.C. 321(h)). 3 For further FDA guidance, please visit https://www.fda.gov/media/137079/download. 4 For those products that have FDA clearance, it is useful to determine whether the FDA clearance covers over-the-counter use of the device or whether the device’s clearance is limited to prescription use only. If for prescription use only, it may be necessary to rely on FDA’s Temporary

Enforcement Policy guidance and/or seek a new clearance if the product will be marketed and used by a non-health-care professional. 5 See FDA Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency at https://www.fda.gov/ media/137079/download. 6 For further FDA guidance, please visit https://www.fda.gov/media/137079/download.

7PSOLUTIONS

Fighting Loss Prevention during Uncertain Times

By Jeff Clark, Founder and CEO, 7PSolutions

When the New Year rang in on January 1, 2020, none of us could have predicted what the year was about to bring. After a few seemingly ordinary months, our lives began to change in ways that we could never have imagined. As we began to learn more about the novel coronavirus and the shift to closing down a global economy, all of our plans and goals for 2020 commenced to Jeff Clark shut down as well.

As we met internally, we wondered how our real-time GPS solutions might be affected as global economies were coming to a halt. It was only a few days into that first week of shutting down that we quickly understood the increase of theft we would witness in all levels and areas of the supply chain.

Within those first two weeks, we experienced a dramatic increase in our business focused on loss prevention. The largest increase in our fight against theft focused on internal investigations and e-commerce. Over the last several years, we have been involved in countless arrests using various real-time GPS devices fighting porch piracy and organized retail crime. The difference we encountered was a combination of internal, supply chain, and e-commerce investigations being linked together and through different LP roles within an organization.

Utilizing our family of devices, our team was able to match the right devices with the task at hand. In many instances, this included more than one type of device based upon the scope of the investigation. Although we have positioned different devices to meet the demands of each task, we have a few common denominators: real-time GPS, our RouteWatch SaaS, and LELiveLink.

Customers utilize our real-time GPS devices with confidence, understanding the power of accuracy and security of the data. Whether using a Disposable GD100, a reusable covert device, or our extended battery, SmartBox Users appreciate the reliability of our entire real-time GPS family. This data, combined with the accuracy of our devices, is demanded and, in many instances, determines the ability to gain a search warrant or not. Regarding data security, how is your data managed? Is this question part of your GPS program?

RouteWatch users manage assets based on their roles and what they need to know. Monitoring centers utilize our Tiles feature within their Security Operations Center, while other LP operations utilize the real-time tracking to monitor assets moving around the world. Regardless of the role and responsibility of each LP member, all manage their assets using our event-based communications. Additionally, many customers choose to utilize our 7P monitoring center, where we provide 24/7 event-based monitoring and law enforcement escalation globally.

Whether 7PSolutions is providing 24/7 monitoring or the customer is doing it themselves, law enforcement escalation can be accomplished in seconds once a possible theft has occurred. This is accomplished through our LELiveLink, which allows the user to share the device’s real-time tracking with law enforcement and others who may then see the live tracking on their laptops, smartphones, or tablets.

RouteWatch, TEMS, and LELiveLink have been important tools for our customers for over ten years. When 7PS entered the market, our expectation of what should be provided as a tool for real-time supply chain visibility raised the standards of our industry globally—from factory to end customer, whether sitting in a truck, on a store shelf, or carton on a front porch. We continue to educate customers on what you should expect, not what is necessarily being sold in the market. COVID-19 will come and go, and your strategies will continue to change as well. 7P will continue to provide solutions today while continuing to develop for the future.

Let us know how we may allow you to see your supply chain at a glance.

It’s a Matter of Trust

In virtually every aspect of our lives, the choices we make every day are influenced by “trust.” We trust in the places we shop, the quality and safety of the food we eat, the dependability of the cars we drive, the systems and software we use, and most importantly, the individuals we interact with on a daily basis. Trust is essential in providing us with confidence that the choices we make are right in every area of our lives. Given all that goes on daily, we would not be able to effectively function if we did not have that confidence.

“Trust,” as defined by Lexico.com, is the “firm belief in the reliability, truth, ability, or strength of someone or something.” In considering your provider of fire, life-safety, and security system services, shouldn’t these powerful qualities stand at the forefront of your decision-making? Are they not essential in making the right choice in protecting your employees, customers, and assets?

Reliability

When it comes to protecting people and property, reliability is a must. Genuine peace of mind comes from the confidence your fire and life-safety systems will function when put to the test. You need to rely on a trusted partner to protect you at all times, a service provider that understands the importance of prompt follow-up and timely communication.

Since 1873, AFA has established a culture of responsiveness, earning a reputation for reliability that starts with our company-owned central stations, where prompt response times are essential. AFA’s central station services are available 24/7 by phone, website, or email. Our many technicians are dedicated to repairing your systems efficiently and effectively. At AFA, follow-up and follow-through are essential cornerstones in delivering superior customer service.

Truth

Trust can only be achieved when you have confidence the information you receive from your service provider is truthful. Choosing a provider with proven integrity is vital in establishing a mutually rewarding business relationship. When partnering with AFA, you can count on an unwavering effort to provide exceptional service underscored by prompt and forthright communication, knowing your customers, employees, and assets are protected.

Ability

AFA’s heritage as the nation’s first central station fire alarm company is a great source of pride to us. Fire, life-safety, and security system services are only as good as the people and technology behind them. With over 145 years of experience delivering systems and service, AFA stands alone when it comes to serving the fire,

life-safety, and security challenges and needs of its valued customers.

Strength

At AFA, history and relationships matter! The long-term partnerships we have built with our clients, business partners, and employees over the years are what matters to us most—relationships where a person is treated as a trusted partner taken at his or her word, versus a number in a computer, is what makes us different. At AFA, stability, dependability, and strength are a reflection of over 145 years of proven ability to deliver uninterrupted levels of service to valued customers.

Trust is essential in any relationship. You should be able to rely on your partner with trust. You should be able to take them at their word. You should be able to count on their ability and have confidence they will have the strength to be there when you need them the most. Don’t just choose any service provider when it comes to fire and life safety; choose a partner you can trust. Choose AFA Protective Systems, Inc.

Welcoming Back Customers In-Store, In-Style

Sleek Appearance, Maximum Detection

Features

■ Wireless Connectivity ■ Boosted Detection ■ Quick Fit Based

Advantages

■ Instant Synchronization ■ No Floor Cutting

Customizable Welcoming Back Customers In-Store, In-Style ■ Acrylic Etching ■ RGB LED Colors ■ Alarm Notification via Audio WAV File Sleek Appearance - Maximum Detection Our NG10 is the first transparent acrylic antenna to be released in the NEO range. Designed with store aesthetics in mind, this sleek and slim antenna features rich Bluetooth™ wireless connectivity and

Odelivers the highest performing electronics on the ur NG10 is the first transparent acrylic antenna to be released in the NEO range. Designed with store aesthetics in market. The advance RF technology improves demind, this sleek and slim antenna features rich Bluetooth™ tection. Higher detection rates mean reduction in wireless connectivity and delivers the highest-performing electronics on the market. The advanced RF technology improves detection. inventory shrink across even the smallest of tagged Higher detection rates mean reduction in inventory shrink across even the smallest of tagged products.

“As the first acrylic antenna to be released in the NEO range, we are CUSTOMIZABLE: excited to see the market reaction to • the NG10. We have already sold almost Acrylic Etching Powered by NEO With intelligence built in, the NEO platform advances performance capabilities beyond the traditional antenna. A 1,000 units ahead of its launch, exceeding expectations with the unbeatable detection that NEO is renowned for.” • RGB LED Colors • Alarm Notification via Audio WAV File sophisticated sensor, NEO can connect directly to store networks, – Simon Edgar, Senior Director of Global Product Management, Powered by NEOsmartphones, and the Checkpoint cloud platform with no Checkpoint Systems middleware, allowing continuous and seamless data gathering. With its 24/7 real-time remote monitoring, any issues are picked up immediately. The new electronics mean the antennas are compact With intelligence built in, the NEO platform advancand slimmer with the scope of supporting more technology, without es performance capabilities beyond the traditional changing the aesthetics of the antenna frame. antenna. A sophisticated sensor, NEO can connect directly to store networks, smartphones and the LP MAGAZINE | SEPTEMBER–OCTOBER 2020 63 Checkpoint cloud platform with no middleware, allowing continuous and seamless data gathering.

Modernizing Alarm Systems to Actually Protect Your Business

Commercial alarm systems, and the workflow by which alarms are handled at central stations, haven’t meaningfully evolved in twenty years. Long before COVID-19 and the recent political unrest in North America, this service model had shown its age.

When the pandemic struck, the Solink team heard from our customers that they needed a reliable way to keep their businesses safe while their stores were temporarily shut down or operating in a reduced capacity. We’ve always believed that existing cameras are the best sensors, so we turned every camera into a modern alarm system. Customers wanted to verify when an actual break-in took place. They wanted to manage this system end-to-end, not rely on someone in a monitoring station who didn’t know their staff or businesses.

Law Enforcement Takes a Dim View of False Alarms and, by Extension, “Unverified Alarm Dispatches”

Depending on the jurisdiction, false alarms can yield fines or penalties from law enforcement of $500 and up per incident. In addition, acknowledging an alarm can take five to ten minutes and over forty-five minutes to dispatch police. What’s worse, over 60 percent of the time, the dispatch yields a false positive for law enforcement. It’s becoming more frequent that officers are no longer dispatched to alarm calls unless the alarm can be verified, either by a security guard or a third-party visual verification.

Customized Alerts Directly to Your Phone, Tablet, or Computer

Solink Video Alarms offer you visual verification using our app to see motion, video, audio, and a “newsfeed,” like the view to see how the perpetrator is moving through the store. Solink can work with your existing security cameras and connect with your existing sensors and panels if desired. The configuration is so easy that many customers can self-serve or get instant help from our 24/7 customer support team. Solink Video Alarms can detect suspicious incidents to give you instant feedback once a motion event or person is detected. You can arm your site manually or automatically based on schedules or when the system recognizes that the location is closed.

An Alternative for LP teams

Solink’s cloud-based platform offers remote access to all your locations from mobile devices and browsers. Solink can operate with your existing corporate network or can be deployed to operate over wireless (LTE) access.

“My operators love using Solink as our sole alarm system. It has allowed them to identify various physical security issues and has reduced false alarms.” – Justin Henkenberns, Director of Asset and Profit Protection, Restoration Hardware

Solink can also bridge a conventional alarm panel to offer video verification to end users. Some alarm-monitoring companies offer “video verification” services at an additional cost. Solink can help you verify your alarm events often before you get the call from your monitoring station. It could be your employee who forgot her purse.

What Is Best for Your Business?

The alarm company’s full-service model suffers from time delays, verification challenges with law enforcement, and costly maintenance contracts. A self-serve model using intelligent video is far more responsive, more effective at reducing false positives, and is less costly to maintain and upkeep.

If you are interested in modernizing your security infrastructure, let’s talk. For more information and to get a sixty-day pilot, speak to a Solink video surveillance specialist. Visit solink.com/hello_lpm.