Operational Support

Schedule Cleaning

Keeping Cambridge clean is a top priority for Cambridge BID. As part of our reopening programme, we have continued our contract with Cambridge City Council to provide a full, 12 month cleaning schedule for the city, this compliments the work that they undertake themselves. Ensuring the city is clean will encourage consumer back into the city and give them a pleasurable experience whilst they are here.

Rapid Response

The Rapid Response team are available to businesses within the BID area for the removal of bodily fluids, broken glass, pigeon fouling and other detritus.

We encourage anyone who works in the city to use the service for their place of work or if you see something whilst you are walking around the city.

Please call 07773 369 117 to use the service 7 days a week 8am - 11am.

Ambassadors

Out team of City Ambassadors are ready to hit the streets again on 12th April. We will have a team of four who will work a 7-day rota, ensuring we have a presence at all key times.

Business Engagement

The team will be back performing business visits and be the key link between businesses and the core BID team. They will be providing information and support to the business community along with delivering welcome packs to new businesses, newsletters, social distancing merchandise and generally ensuring the businesses are kept up to date with all BID projects.

Consumer Engagement

The City Ambassador team will play a vital role as the city opens helping and assisting users and visitors to the city, giving them key information about what's on and where to go. In the absence of a Visitor Information Centre, their role will be crucial in the months to come as the city opens up and we see an increase is visitors. They will soon be back at the railway station with their pop up information stand.

COVID Marshals

As we follow the government's 'roadmap' on the easing of lockdown restrictions some of the measures that the City Council will provide to support the reopening of the City Centre include:

¥ Provision of COVID marshals to encourage social distancing and assist in queue management. ¥ Messaging through social media, press, and signage in town, on buses etc.

¥ Additional seating in public areas for people to use safely in an outdoor setting, and to support the hospitality businesses and general shoppers and visitors.

COVID Marshals will work in conjunction with the City Council Street Enforcement team. There will be a team of Marshals during the day on the Market assisting with queue management. There will also be some during the day and early evening in the Peas Hill area and Kings Parade and Round Church area.

The street enforcement team will be patrolling the parks and open spaces from 6am - 7pm each day. In the evening there will be COVID Marshals monitoring and reporting on the parks and open spaces and assisting where possible with queue management in the city.

CAMBAC

CAMBAC is committed to supporting partners and retailers with the reopening of Cambridge City Centre, following the national lockdown. Supporting Cambridge BID with their 'Clean and Safe' pledge and linking with partners, CAMBAC will provide advice and intelligence to aid the successful reopening of all retail sectors.

All hospitality businesses will be invited to attend the next Pubwatch meeting that will further support the City.

If you would like to be added to this mailing list, please email

manager@cambac.co.uk.

This is an open invitation. All businesses trading in these sectors are warmly invited to join us.

CAMBAC members can access business crime information and support by visiting www.cambac.co.uk - Member's Area.

There will be a 'Hub' that will log, record and respond to any observations or queries that come in via the Marshals or from other key partners (police, Cambridge BID, car parks, Environmental Health, Highways, etc.). Every week there will be a review of the measures to see if they need to be altered based on feedback and change in activity.