Lovelight Smart Builder Customised window furnishing programs for smart builders.
At Lovelight, our business is about sourcing worldwide the latest designs for window furnishings and listening to the needs of our customers.
For too long the Australian blind market has been saturated with a limited and over-priced product offering. By taking an innovative approach to every aspect of our supply chain we have been able to redefine what is possible in window furnishings, opening up a product range that had previously only been available to a select few, and offering it to the broader Australian domestic market at very competitive prices. With a showcase of leading products that spans roller, and Venetian blinds, shutters and awnings in every imaginable finish and colour we have a solution to fit any window. Our rigorous testing ensures we only stock products that are durable, easy to install and use and suited to the harsh Australian environment.
lovelight.com.au
Mission
Vision
Values
To design and efficiently deliver beautifully furnished spaces.
To be Australia’s leading service provider of window furnishings for builders, designers and developers known for quality, great service, innovation and integrity.
Integrity We take pride in our heritage, we always meet our promises, we treat people the way we want to be treated and we build our business on family values.
Superior Quality Drives everything we do, from our products to our service delivery to our customer experiences.
Exceptional Customer Service Built upon personalised attention, and stress free and emotionally engaging experiences.
Cherishing Relationships Nothing is more important than our reputation and our relationships with our partners, suppliers and customers.
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Lovelight Smart Builder Division
Engagement Models Lovelight has developed a number of window furnishing programs for smart builders designed to delight customers, optimize construction efficiency and produce operating margins and commercial outcomes for our builder partners. We develop a program that is customised to suit your business. With solutions for display homes, customer selection studios, medium density housing and investment product solutions, we create solutions that work. We are selected as the exclusive partner of more of Australia’s leading builders and developers because of our understanding of the building process and our commercial approach. Our track record for delivery and customer service when combined with our exceptional product capabilities guarantee great results for our builder partners.
Custom Design Our Lovelight Design Labs are a key part of how we service and look after our builder partners. They can be used by your design team to create the perfect solutions for your display homes, selection centres or other projects. Best of all, we also welcome your VIP clients and offer a fully customized window furnishing selection experience for luxury projects and discerning owner occupiers.
Quality Assurance Lovelight will only work with and specify superior window furnishings and those that meet the highest quality standards. Whilst these solutions may sometimes cost a little more, we believe that the offer superior operational performance and will avoid future costs and the inconvenience of defect rectifications and product changeovers. Our quality assurance processes right throughout our business – from our suppliers to how we manage our installation teams – are all designed to ensure we deliver the right result the first time — every time.
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Areas of Excellence
Facts and Figures
Brand Differentiation
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Window furnishings experience since 1959
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In the last calendar year we completed over 8,000 homes and 2,500 apartments
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In the last calendar year we installed product on over 125,000 windows
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National footprint with offices in Victoria, New South Wales, South Australia and Queensland
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We have 90+ installers working around the country — throughout metropolitan and regional areas
We aspire to be known as different and better than our competition. We innovate, lead and challenge the status quo to deliver our VISION of being the leading brand in window furnishings. This is the platform on which we market and sell our services. Knowledge Development We aspire to create a continually improving learning organization at Lovelight that will drive our MISSION of designing and delivering beautifully furnished spaces by having a smarter and more capable engaged team. Complexity Management Through superior processes and technology platforms, we manage and reduce complexity to produce operational simplicity and deliver exceptional customer service. Project Management We are the center of the window furnishings supply chain. We must be masters of planning, resource management and project execution in volume to meet our QUALITY goals.
“ Metricon recognises Lovelight as a truly integrated and valued supply partner to our business. The excellent service and support we receive extends throughout the entire product lifecycle from design through to service and warranty. Jason, Ryan and the team at Lovelight continue to delight, collaborating with us to add immense value to our business.” Victoria Jones Commercial Manager Retail Services, Metricon
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Smart Builder Program Options —
Retail Services Solution
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Display Home Program
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Investor Sales
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Medium Density Projects
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Multi-Purchase Programs
A World of Product Solutions
Lovelight will only work with and specify superior window furnishings that meet the highest quality standards. We believe that this calibre of product offers superior operational performance, and minimises future costs and the inconvenience of defect rectifications and product changeovers. Our quality assurance processes right throughout our business, from our suppliers to how we manage our installation teams, are all designed to ensure we deliver the right result the first time – every time. We have a great proven track record of performance and product capabilities. Our team of manufacturers and installers means we can source, produce, deliver and install for almost any project outcome. Our market position and presence are evidence of our track record for service and project reliability. At Lovelight, our reputation is the cornerstone of our brand. Our service orientation comes through in everything we do. Our team are all committed and trained to meet our high standards. The same commitment is shown in the products we specify and use. We prefer not to participate than to use products we don’t believe in and stand behind. We take this position because of our belief in our brand and our commitment to long term mutually beneficial business relationships. We believe only using and working with the best will ensure our long term success.
“ Lovelight have revolutionised the way we supply window furnishings with their simplistic retail model that delivers a wide range of quality products for an exceptionally competitive price.”
lovelight.com.au
Izzy Zeneli National Gallery Manager, Simonds Homes 5
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Roller blinds Roman blinds External aluminium Venetian Timber Venetians
5 Plantation shutters 6 External blinds 7 Curtains 8 Motorisation
Our Service Proposition
As a key part of our customer centric way of doing business, we developed our own Lovelight Design Labs. We attend fabric fairs annually to find latest trends in design, yarns and colour. We showcase our curated product offering from the world’s leading players all in the one place. Our expert team of in-house designers help our clients achieve their project specific goals and outcomes. Our mission is to design and efficiently deliver beautifully furnished spaces. Our Lovelight Design Labs are the centre of that experience.
The Lovelight Difference “ Burbank contracted Lovelight for our Mosaic Apartments in Dandenong and for ongoing collaboration with our detached and medium density clients. We have been continually impressed with the quality of their service.
Lovelight has provided a simple solution for window furnishings with finished products that have been manufactured to suit the given specifications and designs. We were impressed by their efficient operational skills, which saw their products delivered on time and to order with low impact to our build process. Overall, a very streamlined process from initial contact through to installation. We highly recommend Lovelight for both their quality product and strong operational service.”
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Our Lovelight Design Labs support project based specification and selection
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Our superior use of technology and focus on innovation within the industry ensure superior delivery and project outcomes
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We invest heavily in staying relevant and on trend from a fashion, technology and product direction perspective
Andrew Mammarella Purchasing Manager, Burbank
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Who We Work With
Metricon
Fairhaven
Nationally
Victoria
Ashford
Kalka
Victoria
Queensland
Burbank
Coral
Nationally
New South Wales, Queensland
Aston Milan
Diverse
Queensland
Victoria
Simonds
Watersun
Nationally
Victoria, Queensland
Cavalier
Orbit
Victoria
Victoria, Queensland
Carter Grange
Ausmar Homes
Victoria
Queensland
Henley
JG King Homes
Victoria
Victoria
Dennis Family Homes
Sessions Builders Victoria
Victoria
Integrity New Homes Queensland
Valeco Homes Queensland
Diverse Builders Victoria
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The Lovelight Smart Builder Program
1 Product Range Selection We work with your selection studio or design teams to create a product range for your customers.
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2 Retailing Solutions We create point of sale product installations to allow customers to touch and feel the range of product on offer.
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3 Display Homes We create design solutions for your showhomes leveraging our extensive supply chain and in-house design capabilities.
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4 Product Pricing Our proprietary technology allows anyone to price a wide range of product options simply, quickly and accurately. We establish retail pricing to meet your commercial objectives. 4
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Smart builders are realising the commercial potential of the window furnishings category and are engaging Lovelight as their exclusive commercial partner to realise this. Our Smart Builder Programs can quickly create margin and profit opportunities for your business. We can create a further revenue stream for you without impacting build program times and customer settlement processes.
Builders can also offer a value added service for both VIP customers through our Design Labs as well as for investor buyers that need window furnishing solutions in order to be property ready for occupancy. Best of all, the program is so simple to set up and Lovelight guides your team through the process and reports back regularly on success and conversion rates.
5 Marketing Tools We support the retailing program with a range of highly engaging consumer selection materials – we even have them in a range of languages! 5
6 Team Academy Training Our online learning system when combined with our face to face training means we can create product experts within your team quickly and maximize sales conversion rates. 6
7 Systems Ready & Implementation
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Our structured project rollout programs ensure we are operationally ready and include your retail pricing, contract management and production estimating ordering systems.
8 Account Management
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Dedicated account managers will work with all of your departments to train, educate and drive demand for our products, build conversion rates, implement promotions and incentives, from front to back, whilst ensuring an exceptional experience for your clients.
Display Homes Lovelight is proud to have been a part of creating some of the most beautiful display homes in Australia. This is complemented by our work with some of Australia’s leading architects on luxury residences nationwide. Some of our favourite projects are shown below. We would welcome the opportunity to show more of our work to you and become involved with your next display homes.
1 Metricon
Location Melbourne Suburb Craigieburn
Solution
Eyelet curtain in sheer Unique Wisp fabric and Granite colour, with nickel rod featuring flat end caps.
2 Dennis Family Homes
Location Melbourne Suburb Craigieburn
Solution
Roller blind in translucent Ecoview fabric and colour Cumberland. Self-piped pelmet in Kismet fabric and colour Elephant.
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3 Fairhaven Homes
Location Melbourne Suburb Clyde North
Solution
Normandy wooden shutter in Silk White colour.
4, 5 Burbank
Location Melbourne Suburb Craigieburn
Solution
Pelmet in Iguazu Gunmetal fabric. Centre-opening curtain in Iguazu range Sheer Pleasures fabric and Seagrass colour.
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“Lovelight became the exclusive supplier of window coverings to Henley Properties in September 2015 and were subsequently integrated into Cosham Interiors, our colour selection studio for clients, in that month. Right from the outset, the service provided was of a very high calibre.
Lovelight have been a pleasure to deal with in all respects. The implementation to Cobham Interiors, their terrific account management, quick response times, high level of service and their very simple retail sales model makes it a breeze for my team to promote and our clients love the ability to incorporate a high quality, well priced product into their home.�
Vicki Boburka Cosham Interiors Showroom Manager Henley Properties 4
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Point of Sale Creating the right retailing environment for our window furnishings is important to achieving high sales conversion rates for our programs. We will work with your team on the optimum solution to suit your business requirements. Our Design Labs can also be used as part of this retailing experience. Increasingly, our state of the art website is also being used to design the perfect solution for customers.
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Metricon Studio M
Victoria
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Fairhaven Homes
Victoria
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Simonds Gallery
New South Wales
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Burbank Edge
Victoria
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Metricon Studio M
Queensland
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Lovelight Design Lovelight has extensive experience across luxury residential projects including homes, townhomes, apartments and developments. Some of our favourite projects are shown below. We would welcome the opportunity to show more of our work to you and become involved with your next project.
1 Melbourne CBD Penthouse
Architect Interior
Solution
Mortised sheer roller blinds – Mermet M-Screen Motorised blockout roller blinds – Mermet Peninsula blockout
David Hicks David Hicks
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Queens Road Apartment
Architect Interior
Solution
Motorised curved curtain track – Elliot Clarke Yamia
SJB Architects SJB Architects
3 East Melbourne House
Architect Interior
Solution
Manual Vanda track – Black Manual curtain – Konyak 100% linen Manual blockout roller blinds – Elements blockout. Manual sheer roller blinds – Neotec
Studio 103 Studio 103
4 Elsternwick House
Architect
Solution
Motorised Q-Motion battery operated blinds – Extraview sheer Plantation shutters – Basswood in custom paint with 89mm blades
Bower Architecture
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“ Venn Architects often consult with Lovelight during the design phase of many of our projects. Their attention to detail, product knowledge and creative thinking helps us document and specify the correct products for the correct spaces.�
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Geoff Challis Director, Venn Architects
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Lovelight Projects Lovelight has extensive experience across medium density and other unit sites and developments. Some of our favourite projects are shown below. We would welcome the opportunity to become involved with your next project.
1 Central Park Project Size 220 Townhouses Cheltenham Developer R-Corp Project Team
Builder
JG King
Solution Product Dual roller blind throughout
2, 3 Hemingway Project Size 55 Townhouses Developer Gurner™ Project Team
Architects Landscape
Chamberlain Architects John Patrick Landscape
Solution Product Dual rollers blinds
4 Park & Raphael Project Size 19 Luxury Townhouses Developer Kalex Project Team Architects Jackson Clements Burrows Builder Trio Construction Solution Product Manual and motorised roller blinds
“ R-Corporation has used Lovelight for their blinds and curtains on multiple projects. We would highly recommend them as a company capable of handling your internal and external window furnishing requirements” 4
Andrew Rettig CEO and Founder, R-Corporation
Lovelight Smart Builder Victoria 35 — 37 Mount Street Prahran 3181 Melbourne VIC Contact Nick Bippus Mobile +61 419 001 792 nick@lovelight.com.au
New South Wales Office D74/24 — 32 Lexington Drive Bella Vista NSW 2153 Contact Ben Klein Mobile +61 402 148 284 ben@lovelight.com.au
Contact Josh Rynderman Mobile +61 413 132 212 josh@lovelight.com.au
National Phone 1300 763 171 Fax +613 8676 1777 info@lovelight.com.au
Follow us facebook.com/lovelightblinds instagram.com/lovelightblinds
lovelight.com.au
Queensland Office Office 1212 Acacia Commercial 340 Scottsdale Drive Robina QLD 4226
Mandarin translated, Lovelight Smart Builder brochure available upon request.